Customer Reviews for U-Haul Moving & Storage of Kaukauna

120 reviews

1550 Arbor Way   Kaukauna, WI 54130

(920) 759-8010

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(920) 759-8010

1550 Arbor Way
Kaukauna, WI 54130

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The two gentlemen that took care of my truck and trailer pick ups were wonderful! Very friendly, knowledgeable and efficient. Excellent customer service. 10/10

JENNIFER O 
Rating:
5.0

Customer did not leave a comment.

Adam l 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

My step son drove the truck for us and said the brakes weren't the greatest

JOHN F 
Rating:
4.0

The only issue was that I had to go looking to find someone to wait on me. Once I found a person, she was professional and very helpful.

ROBERT W 
Rating:
4.0

I would have rated our Uhaul experience a 10/10 from start to finish had we not run into some bumps along the way. First, we requested our ubox drop off for a specific date, then was called later and told the date wasn't available. Would be beneficial to have the Uhaul system show accurate available dates to choose from prior to booking ubox deliveries to allow customers the opportunity to factor in whether to use uhaul services based on availability in comparison to other moving companies. Ubox drop off was great. The employee was thorough and very kind. We were called the day before our scheduled ubox pick up and told they couldn't pick up our uhaul boxes on the scheduled date anymore and we would have to wait any additional 3 days due to scheduling issues or we had the option to have them picked up today. We luckily were ready for pick up so that worked out, but had we not been ready, that would have been an issue considering we were out of state & the uboxes were sitting outside a vacant home. Once we were in our new home, while our uboxes were in transit to a local area storage, I requested to have the uboxes delivered to our home when they arrived instead of the storage facility and I was told that I had to wait until the date of delivery to the storage area to set up another delivery. Would be ideal to have the ability to schedule delivery in advance while the uboxes are in transit as once they were delivered, I was then told I couldn't have them delivered to my home for 3 additional days and would have to pay a higher price since the soonest date to deliver was on a Friday. They charge more for delivery Fridays-Mondays. I was able to access the ubox at the storage facility 5 minutes from my new home, but I had to schedule a day in advance to do so. I scheduled to have the uboxes picked up the following date after delivery and was called later and told they don't have a driver to pick them up. Overall, the staff of Uhaul were kind but Uhaul Ubox service needs improvement overall.

Heather P 
Rating:
5.0

U-Haul made the process of sending items to my son easy. I appreciated the communication throughout the moving process.

JANET B 
Rating:
5.0

Great place and will always go here first

ANDREW S 
Rating:
5.0

Great facility and great customer service from the moment I walked in the door.

SCOTT P 
Rating:
5.0

Customer did not leave a comment.

Therence C 
Rating:
5.0

Customer did not leave a comment.

Desiree A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBAMARINA C 
Rating:
5.0

Fix the website. When choosing a trailer, I hit the 'back' button to check something. When I went forward to continue, the price jumped $30. The price should have been locked in once started. That was not right. Then an additional $30 for insurance.

STEVEN M 
Rating:
5.0

Would definitely rent a storage unit again

Carolyn B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles M 
Rating:
1.0

I pulled into the return location per the signs, attendant come out and said you can park it where you picked it up. (One way rental) I explained. Then asked if I could bring it to a different location on the lot, as I got close to where he was standing being a small open trailer it was easier to unhook and push than back into the spot he was standing. As I got out and started to unhook he said looks like you got it under control and left. Needless to say I unhooked and left it as it sat took a picture and left, never got a confirmation of returning . I had to Call U-Haul to get a receipt of dropping it off. I will not use or recommend that location.

STEPHEN A 
Rating:
4.0

Your website says $29 and you charged me $34 lus tax.

GARY S 
Rating:
5.0

Customer did not leave a comment.

BRUCE S 
Rating:
5.0

Customer did not leave a comment.

Megan A 
Rating:
5.0

I love working with the staff and nice location.

MICHAEL K 
Rating:
5.0

Customer did not leave a comment.

MARK T 
Rating:
5.0

Very pleased!

Joni F  |  Overall Experience 
Rating:
5.0

Super easy pick up and drop off. Very reasonable prices.

JESSE M 
Rating:
5.0

Customer did not leave a comment.

DAVID K 
Rating:
4.0

Customer did not leave a comment.

Rey R 
Rating:
5.0

Customer did not leave a comment.

Sharon H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig W 
Rating:
5.0

They need to have a sensor to detect when someone parks in the return area. We followed the signs to the return tent and sat there for a few minutes. No one came so my wife went inside. The staff is in an office which cannot see the return tent. We could have sat there for an hour and no one would have noticed!

GARETH T 
Rating:
5.0

Service and selection was great. Very affordable in my opinion.

BRIAN B 
Rating:
5.0

Charity and her team are amazing! Very helpful and friendly, I couldn’t ask for better service.

Whitney W  |  Overall Experience 
Rating:
1.0

The kid waved my husband back without watching him until he hit the trailer and dented the bumper on my new truck! The kid was looking at me and saying, "I assume he's using the camera," while waving him back. AND we couldn't use the trailer anyway because the opening on this "6 foot wide" trailer was less than 6 feet.... ugh. I have rented from uhaul a lot. I will think twice about coming back.

ROBERT F 
Rating:
4.0

Customer did not leave a comment.

ANDREW K 
Rating:
4.0

I am impressed with how clean it was. Staff was very nice and helpful. The only thing that I didn’t appreciate was someone who decided to use the majority of carts for their stuff they were either moving in or out.. it had nothing to do with the staff just a ride customer. I’m so happy I decided to rent there.

Dawn H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA P 
Rating:
4.0

The app for the pre rental walk around did not let me take any pictures of the truck. The staff was courteous and efficient

DANA K 
Rating:
5.0

Customer did not leave a comment.

Amelia A 
Rating:
5.0

It was great from very beginning. Charity greeted us with a smile, and helped us chose the best options for us. Over all great fast and easy experience. Thank you’

IVELISSE C 
Rating:
5.0

Uhaul vans are hard to come by in this area. I finally found one at the Kaukauna site. I lucked into a 2025 vehicle that was a dream to drive. Jarod was very helpful. I will DEFINITELY do my Uhaul rentals through the Kaukauna site from now on!!!!

SHERI D 
Rating:
5.0

The facility is awesome and found the lost toolbox! I'm very happy.

Joni F  |  Overall Experience 
Rating:
5.0

Only dropped off did not interact with personnel

Jon R 
Rating:
5.0

Staff was great and helped me get ready to roll out in inclement weather. I called with a question during the rental and the question was quickly answered. Return was done very quickly. All in all a positive experience.

KENNETH O 
Rating:
5.0

Customer did not leave a comment.

HEATHER W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C 
Rating:
4.0

Customer did not leave a comment.

MARIE M 
Rating:
5.0

Customer did not leave a comment.

BROOKE K 
Rating:
5.0

Customer did not leave a comment.

MARTIN D 
Rating:
1.0

Rented trailer and dolly. You guys forgot to give me the dolly and it backed all my moving help up until the next day because of it. Told your employee “Jared” this and he said he would give me an extra two hours and only charge for one day. Came back when we agreed and got charged for two days anyways. Have called three times to address this issue and was promised manager would be calling. Never received a call. Will never rent here again. Terrible experience.

Nicholas B 
Rating:
5.0

I could ot check in online. I had to use the store.

Robert G 
Rating:
5.0

The lady at the counter was absolutely amazing!! I forget her name but she was so fun and happy and just a delight!!

KRISTY W 
Rating:
5.0

Charity provided great service even though it was bitter cold.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
4.0

Our pickup was very easy and only took a few minutes. We are very pleased with the service at the Kaukauna location.

ERNEST M 
Rating:
5.0

nothing they were great person that helped me out friendly

MATTHEW T 
Rating:
5.0

Customer did not leave a comment.

DIANE F 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Customer did not leave a comment.

KENNETH H 
Rating:
5.0

Customer did not leave a comment.

KEITH L 
Rating:
5.0

Customer did not leave a comment.

Kathryn G 
Rating:
5.0

Customer did not leave a comment.

Armando D 
Rating:
5.0

Beautiful facility

GREGORY L 
Rating:
5.0

I’ve rented moving vehicles and storage from this location and the employees are amazing! They go above and beyond for their customers! I would highly recommend!

WHITNEY W 
Rating:
5.0

Pick up was seamless

RICHARD K 
Rating:
5.0

I have no complaints! Charity and her staff are amazing!

WHITNEY W 
Rating:
5.0

The girl that helped me in the morning was AMAZING!! Like I told her I would drive past 10 other Uhaul dealers to deal with her. She gets an A+ in friendly and excellent service.

BRADLEY T 
Rating:
5.0

My experience was great

CHRISTINA K 
Rating:
4.0

Customer did not leave a comment.

JEREMY H 
Rating:
5.0

Customer did not leave a comment.

KIM L 
Rating:
5.0

Customer did not leave a comment.

JEREMY H  |  Overall Experience 
Rating:
5.0

Not a thing

BRIAN W 
Rating:
5.0

For my first rental my experience was top notch no complaints.

ANTHONY W 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G 
Rating:
5.0

What a great and useful service! Utter genius. Helpful creative movers packing fragile items and a work of art to pack and fit all boxes and furniture together. The folks go above and beyond to make it happen in time for holidays. So happy! Thank You!

Dan G 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

GREGORY V 
Rating:
5.0

Old old old enclosed trailer. Beat up and rusted. Door did not open easily. Had to be 25 years old + PLEASE UPGRADE YOUR EQUIPMENT!!!!!

TERRY W 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L 
Rating:
5.0

The Kaukauna site is huge and well staffed. Very efficient but of course I had met all the return requirements. Helpful to get all the email updates and also helpful to use the U-Haul app on our six day drive from AZ to WI.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE C 
Rating:
5.0

Customer did not leave a comment.

Charles G 
Rating:
5.0

Excellent service with a very helpful staff!

jim G 
Rating:
5.0

Returning process was very easy. Very nice facility. Representative was friendly and helpful.

JOAN H 
Rating:
5.0

Customer did not leave a comment.

Holly B 
Rating:
5.0

Customer did not leave a comment.

CASEY B 
Rating:
5.0

Need to retrain or get rid of the assistant Manager. He had not personally and was bizarre and rude. However kudos to the General Manager (Lady) and Will. They bother were Excellent!!!

TERRY W 
Rating:
5.0

Helpful staff and very clean facility.

John R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENT H 
Rating:
5.0

Everyone was super nice.amazing service

CAROLYN B 
Rating:
5.0

Very prompt service! Easy to work with, and the staff was actually expecting us by servicing us promptly upon arrival.

HEATHER J 
Rating:
5.0

Customer did not leave a comment.

NEIL M 
Rating:
5.0

Tyler is the man who helped me and he was kind, friendly, and knowledgeable! He represented your company with excellence and who could want more than that?!

Kathleen N  |  First Impressions 
Rating:
5.0

excellent customer service - easy and convient

PAUL N 
Rating:
5.0

Nothing all good

NEIL M 
Rating:
5.0

The service was great, friendly, and very helpful

ANDREW S 
Rating:
5.0

Keep up the great customer service and work.

RYAN W 
Rating:
4.0

It would have been easier if we could rented a truck and trailer in one location.

CHRISTINE S 
Rating:
5.0

Crew was nice and to the point.

Raul F 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K 
Rating:
5.0

Able to drop off anytime. Huge facility, easy to get too.

SUSAN P 
Rating:
5.0

Customer did not leave a comment.

Jon H 
Rating:
4.0

it was nice

WILLIAM V 
Rating:
5.0

Everything was an easy quick process. Staff was friendly and helpful

JONATHAN L 
Rating:
5.0

the equiptment was old.

BONNIE T 
Rating:
3.0

Next time a truck shipment comes in and you have 2 people waiting over 30 minutes to return, just take care of the 2 people before you have to label a bunch of stuff for a shipment. I waited over 45 minutes and eventually just left my keys with a note. I didn't know what else to do no one else was there.

RACHELLE K 
Rating:
1.0

I made a reservation and I got a call when I got there that my truck wouldn’t be available. Someone had reserved it before me. They offered options for a few hours later. However didn’t tell me I could downgrade to a van at the same location. I found that out on my own. If this wasn’t the only option, I wouldn’t use. Local location was great!

DAVID F 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Charity was very nice and very helpful.

CATHERINE S 
Rating:
4.0

I still haven't got my $75 deposit back!

CHRISTINE P 
Rating:
3.0

My reservation was for 10am It took 13 minutes to find an employee. It sounds like there was a loading issue somewhere else on sight. I left the lot at 10:22. This was 22 additional minutes I had movers waiting and doing nothing during. Paperwork was quick enough and returning the truck was a breeze.

AMBER L 
No reviews have been submitted for this location.
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