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JENNIFER RCustomer Reviews for U-Haul Moving & Storage of Kaukauna
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck we rented broke down on our first trip. Roadsidehad it towed and told us we would not be responsible for fuel since they didn’t want us to drive it anywhere else but the tow location. We were planning to make two trips this weekend and were supposed to have the truck until 5:30pm today. It was towed away before 5:30 on Saturday. No one offered to get us another truck so we only completed half the move. We woke up this morning to a fuel charge even after two different people confirmed in recorded calls that we were not responsible due to the breakdown.we were also told we are eligible for compensation since we only had the truck half the rental time. Customer service says it’s on the location, the pickup location says the fuel charge is on he drop off location that mysteriously- no one can get ahold of. Roadside and customer assistance can’t seem to help but neither can either location so I’ve spent my entire budget to complete only half the move and U-Haul doesn’t seem to want to make it right.
Joshua BReservation process was NOT clear. I was not told my original reservation for a truck and trailer were at 2 different locations. Then, the reservation was changed due to availability of equipment with the truck. I was told picking up my ubox myself would be only $20, and would save me the $200 delivery fee. However, after the charges, it came to about $70-$80 which didn’t really save me any money and was much more of a hassle for me.
Alisha MMy billing was a mess. The team did a great job pushing out my dates because they were unable to pickup before the final day but I will got charged multiple times for multiple things. They should ask be refunded so it's not a huge deal, but for some folks they can't float that money and it could be impactful for them.
ZACHARIAH BThe two gentlemen that took care of my truck and trailer pick ups were wonderful! Very friendly, knowledgeable and efficient. Excellent customer service. 10/10
JENNIFER OMy step son drove the truck for us and said the brakes weren't the greatest
JOHN FThe only issue was that I had to go looking to find someone to wait on me. Once I found a person, she was professional and very helpful.
ROBERT WI would have rated our Uhaul experience a 10/10 from start to finish had we not run into some bumps along the way. First, we requested our ubox drop off for a specific date, then was called later and told the date wasn't available. Would be beneficial to have the Uhaul system show accurate available dates to choose from prior to booking ubox deliveries to allow customers the opportunity to factor in whether to use uhaul services based on availability in comparison to other moving companies. Ubox drop off was great. The employee was thorough and very kind. We were called the day before our scheduled ubox pick up and told they couldn't pick up our uhaul boxes on the scheduled date anymore and we would have to wait any additional 3 days due to scheduling issues or we had the option to have them picked up today. We luckily were ready for pick up so that worked out, but had we not been ready, that would have been an issue considering we were out of state & the uboxes were sitting outside a vacant home. Once we were in our new home, while our uboxes were in transit to a local area storage, I requested to have the uboxes delivered to our home when they arrived instead of the storage facility and I was told that I had to wait until the date of delivery to the storage area to set up another delivery. Would be ideal to have the ability to schedule delivery in advance while the uboxes are in transit as once they were delivered, I was then told I couldn't have them delivered to my home for 3 additional days and would have to pay a higher price since the soonest date to deliver was on a Friday. They charge more for delivery Fridays-Mondays. I was able to access the ubox at the storage facility 5 minutes from my new home, but I had to schedule a day in advance to do so. I scheduled to have the uboxes picked up the following date after delivery and was called later and told they don't have a driver to pick them up. Overall, the staff of Uhaul were kind but Uhaul Ubox service needs improvement overall.
Heather PU-Haul made the process of sending items to my son easy. I appreciated the communication throughout the moving process.
JANET BGreat place and will always go here first
ANDREW SGreat facility and great customer service from the moment I walked in the door.
SCOTT PFix the website. When choosing a trailer, I hit the 'back' button to check something. When I went forward to continue, the price jumped $30. The price should have been locked in once started. That was not right. Then an additional $30 for insurance.
STEVEN MWould definitely rent a storage unit again
Carolyn B | Overall ExperienceI pulled into the return location per the signs, attendant come out and said you can park it where you picked it up. (One way rental) I explained. Then asked if I could bring it to a different location on the lot, as I got close to where he was standing being a small open trailer it was easier to unhook and push than back into the spot he was standing. As I got out and started to unhook he said looks like you got it under control and left. Needless to say I unhooked and left it as it sat took a picture and left, never got a confirmation of returning . I had to Call U-Haul to get a receipt of dropping it off. I will not use or recommend that location.
STEPHEN AYour website says $29 and you charged me $34 lus tax.
GARY SI love working with the staff and nice location.
MICHAEL KVery pleased!
Joni F | Overall ExperienceSuper easy pick up and drop off. Very reasonable prices.
JESSE MThey need to have a sensor to detect when someone parks in the return area. We followed the signs to the return tent and sat there for a few minutes. No one came so my wife went inside. The staff is in an office which cannot see the return tent. We could have sat there for an hour and no one would have noticed!
GARETH TService and selection was great. Very affordable in my opinion.
BRIAN BCharity and her team are amazing! Very helpful and friendly, I couldn’t ask for better service.
Whitney W | Overall ExperienceThe kid waved my husband back without watching him until he hit the trailer and dented the bumper on my new truck! The kid was looking at me and saying, "I assume he's using the camera," while waving him back. AND we couldn't use the trailer anyway because the opening on this "6 foot wide" trailer was less than 6 feet.... ugh. I have rented from uhaul a lot. I will think twice about coming back.
ROBERT FI am impressed with how clean it was. Staff was very nice and helpful. The only thing that I didn’t appreciate was someone who decided to use the majority of carts for their stuff they were either moving in or out.. it had nothing to do with the staff just a ride customer. I’m so happy I decided to rent there.
Dawn H | First ImpressionsThe app for the pre rental walk around did not let me take any pictures of the truck. The staff was courteous and efficient
DANA KIt was great from very beginning. Charity greeted us with a smile, and helped us chose the best options for us. Over all great fast and easy experience. Thank you’
IVELISSE CUhaul vans are hard to come by in this area. I finally found one at the Kaukauna site. I lucked into a 2025 vehicle that was a dream to drive. Jarod was very helpful. I will DEFINITELY do my Uhaul rentals through the Kaukauna site from now on!!!!
SHERI DThe facility is awesome and found the lost toolbox! I'm very happy.
Joni F | Overall ExperienceOnly dropped off did not interact with personnel
Jon RStaff was great and helped me get ready to roll out in inclement weather. I called with a question during the rental and the question was quickly answered. Return was done very quickly. All in all a positive experience.
KENNETH ORented trailer and dolly. You guys forgot to give me the dolly and it backed all my moving help up until the next day because of it. Told your employee “Jared” this and he said he would give me an extra two hours and only charge for one day. Came back when we agreed and got charged for two days anyways. Have called three times to address this issue and was promised manager would be calling. Never received a call. Will never rent here again. Terrible experience.
Nicholas BI could ot check in online. I had to use the store.
Robert GThe lady at the counter was absolutely amazing!! I forget her name but she was so fun and happy and just a delight!!
KRISTY WCharity provided great service even though it was bitter cold.
WILLIAM COur pickup was very easy and only took a few minutes. We are very pleased with the service at the Kaukauna location.
ERNEST Mnothing they were great person that helped me out friendly
MATTHEW TBeautiful facility
GREGORY LI’ve rented moving vehicles and storage from this location and the employees are amazing! They go above and beyond for their customers! I would highly recommend!
WHITNEY WPick up was seamless
RICHARD KI have no complaints! Charity and her staff are amazing!
WHITNEY WThe girl that helped me in the morning was AMAZING!! Like I told her I would drive past 10 other Uhaul dealers to deal with her. She gets an A+ in friendly and excellent service.
BRADLEY TMy experience was great
CHRISTINA KNot a thing
BRIAN WFor my first rental my experience was top notch no complaints.
ANTHONY WWhat a great and useful service! Utter genius. Helpful creative movers packing fragile items and a work of art to pack and fit all boxes and furniture together. The folks go above and beyond to make it happen in time for holidays. So happy! Thank You!
Dan GOld old old enclosed trailer. Beat up and rusted. Door did not open easily. Had to be 25 years old + PLEASE UPGRADE YOUR EQUIPMENT!!!!!
TERRY WThe Kaukauna site is huge and well staffed. Very efficient but of course I had met all the return requirements. Helpful to get all the email updates and also helpful to use the U-Haul app on our six day drive from AZ to WI.
JAMES SExcellent service with a very helpful staff!
jim GReturning process was very easy. Very nice facility. Representative was friendly and helpful.
JOAN HNeed to retrain or get rid of the assistant Manager. He had not personally and was bizarre and rude. However kudos to the General Manager (Lady) and Will. They bother were Excellent!!!
TERRY WHelpful staff and very clean facility.
John R | First ImpressionsEveryone was super nice.amazing service
CAROLYN BVery prompt service! Easy to work with, and the staff was actually expecting us by servicing us promptly upon arrival.
HEATHER JTyler is the man who helped me and he was kind, friendly, and knowledgeable! He represented your company with excellence and who could want more than that?!
Kathleen N | First Impressionsexcellent customer service - easy and convient
PAUL NNothing all good
NEIL MThe service was great, friendly, and very helpful
ANDREW SKeep up the great customer service and work.
RYAN WIt would have been easier if we could rented a truck and trailer in one location.
CHRISTINE SCrew was nice and to the point.
Raul FAble to drop off anytime. Huge facility, easy to get too.
SUSAN P