Customer Reviews for U-Haul Moving & Storage of Kingsport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kingsport

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tim C.
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Fast friendly service..

Leonard B.
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Customer did not leave a comment.

Jack C.
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Nancy B.
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Very professional. Clean. Would highly recommend this store.

Rachel C.
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Customer Service needs alot of improvement.

Anne W.
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Customer did not leave a comment.

Clifford H.
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The people here were exceptional. I didn’t even have to park the trailer. They unhooked everything and had me leave it right in front of the office.

Timothy T.
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Customer did not leave a comment.

angela B.
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Quick and easy

Tayler T.
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The guys working the front desk were very polite but THEY SURE MUMBLE A LOT. They just need to speak up. I'm only 27 and felt like I was 80 having to say "what did you say?" After every time one of them spoke. But very kind gentlemen otherwise

Thomas N.
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Customer did not leave a comment.

Thomas H.
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Evan was really helpful and easy to work with.

Ashton D.
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Everyone was very nice at this location, but in the rush of trying to get everything completed I was not given my furniture pads for the move. I ended up not needing them, but since I paid for them it would have been nice to have them so I didn’t have to use blankets.

Christopher W.
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The inside of the box and the ramp were not cleaned when I picked up the truck. Easy to pick up and return after hours though.

DANIEL P.
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Staff was fast and helpful. 20 minutes and I was hooked up and on the road.

PHILLIP M.
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Tanya V.
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Michael C.
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Hope M.
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Great Customer Service!!

Mark H.
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When we got there the facility was closed that day (Wednesday), apparently there was a staff meeting going on prior to our arrival. One of the staff stayed to help us return the vehicle. The gentlemen was very nice.

Angela M.
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TAMMY L.
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kimberly Y.
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Steven S.
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The Uhaul 24/7 truck share is honestly a joke. It wouldn't let me upload pictures so that we could leave the lot with our truck. Since the location was closed he had to call the 1800 number and waited on an answer from them. I suggest fixing the app so that it is easier to get one the way. Pick up time was supposed to be 10am but we couldn't leave the lot until 1130am.

Dana H.
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Customer did not leave a comment.

JOHN C.
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Emily M.
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John T.
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William K.
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Sammy E.
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brody T.
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Fulfill customer orders correctly.

Bryan P.
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joy T.
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Michael W.
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Curtis S.
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Only one person staffing the desk....can make for a bit of a wait if there's more than one customer.

Harry W.
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Evan provided courteous and knowledgable service. Thank you, Harry Warren

Alan L.
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open longer hours and more days at this location

Kelly W.
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This location is an excellent location to pickup or drop off. Easy to find and great to get in and out of.

Nycole B.
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Tried to use the mobile app but the site was not working. Got charged $20 “convenience” fee because of this. Also asked to be charged using another card which did not happen. Kind of disappointing.

Robert C.
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Customer did not leave a comment.

Janet S.
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elmer B.
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great guy very helpful

Jeff S.
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Have enough people at the physical address to answer the phones!! Some questions cannot be answered by the national number.

James H.
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Customer did not leave a comment.

William S.
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Excellent experience. Equipment was exactly what I thought it was and was in good condition and performed up to my expectations. Representative was very helpful and informative. I will not hesitate to do business with this location again and will recommend when the opportunity arises.

Robert D.
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The trailer I rented had a flat and another tire going down before I got out of Kingsport. Thanks to The Cupboard Location in Colonial Heights I traded out trailers and continued on my trip to SC where I dropped off trailer.The facility I rented first trailer should have to reimburse me for my expenses.

Larry N.
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scott T.
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Kellye L.
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The location of the uHAUL rental facility wasn’t a problem; it was easy access! However, the rental process and pickup process was below average and I was highly disappointed!

Daniel C.
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Customer did not leave a comment.

EVAN S.
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Douglas S.
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The van we rented was great. The service at the location was great also. We couldn’t be happier with the overall experience.

Thomas M.
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Online check in does not work, you cannot check truck in inkine.

Bryan S.
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This place was awesome, everything was put in place and looking way better than the stuff I rented! And the 1 employe that works there did an awesome job!

Stephanie M.
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Nothing

bryan J.
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One word, Awesome! I have ran several Uhaul locations about 15 years ago. The times are a changing the self check in is perfect from a consumer standpoint. I would be interested in knowing how it works out from a business standpoint as far as quality control and see if this new system is feasible. Great job truck was spotless the self checkin was flawless, easy to use .I hope it works out and sticks around.

Adrian S.
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Walt P.
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Mark J.
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No issues with either location. My issues were because everyone I talked to on the phone gave conflicting information.

Christopher W.
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John H.
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Jane T.
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I checked in on-line and it still took longer than expected with a reservation.

Teresa H.
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To high for about 50 miles of traveling left more gas in it then was in it in the begin. 88 and change

Edgar A.
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Vanessa L.
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Shyanne T.
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Evan is awesome!!! He deserves a raise for sure (:

Eric T.
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Near Home Depot and perfect for picking up supplies!! Thank you!

Michael M.
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sales person very courteous and knowledgeable made for a very pleasant transaction

Richard W.
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Customer did not leave a comment.

BILLY S.
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I have rented three uhaul trailers in my move to Tennessee I have dropped all three off at the same drop off location, I was charged an extra fee for dropping the first two off. I had told the pick up dealer where I wanted to drop at but I guess Corp had other ideas.

Sharon F.
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Drop off was handled quickly and efficiently.

Kenny P.
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Looked like a one man show but he was very friendly and helpful.

Patrick G.
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Customer did not leave a comment.

Luther B.
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tim C.
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Jeffrey W.
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Edward B.
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Justin C.
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Bryon C.
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Tyler V.
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My complaints are not to this location in particular because my reservation was done over the phone. I was not given enough miles to cover my move and was charged for mileage that was not even my fault for going over. I was not even told that my rental was for 109 miles, I did not receive this information until I dropped the truck off. My overall experience has not been great and I was not satisfied

Joseph G.
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Great service!

John C.
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Make sure you have the truck available that the person was able to reserve online for one thing, next thing when they change their location to drop off dont make a big deal about it & remberse them for the mileage from the other store!

Veronica L.
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Customer did not leave a comment.

Curtiss W.
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aaron J.
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Brett T.
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I didn’t have any issues with the trailer but a couple of the tires were going bald.

Meredith V.
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Have more than one staffer on saturdays during the summer. He was very helpful though.

David N.
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When I arrived to pick up the 20 ft truck, it was parked in front, ready to go. Little time wasted. Friendly service.

Timothy M.
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Only issue was the passenger side mirror was loose so you had to stop very about often to keep it adjusted properly.

mary S.
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Customer did not leave a comment.

Charles J.
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Please have full tank cause prices are expensive in some areas. Do being able to fuel up in a cheaper area would be more convenient.

Oliwia P.
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Customer did not leave a comment.

Robert B.
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The mile cost is just outrageous! The trucks should have power windows and mirrors as well as a holder for phone

Lora P.
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Customer did not leave a comment.

Cary A.
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Customer did not leave a comment.

Louis T.
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My reservation was not honored and it delayed the daily plans by 2 hours. This issue caused problems throughout the day. This is after I called the main line and was told to call back because her computer was running slow. Not Happy with your service and will not use again nor will recommend to a friend. Matter of the fact, i will go as far as tell everyone to use Budget/other. Guy at service desk at 1805 E. Stone Drive was great and made every accommodation to make the sting of poor service palatable.

Bruce B.
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Customer did not leave a comment.

Elmer V.
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David R.
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Kim G.
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The truck I rented had only 500 miles on it. It was filthy. Mud on the seats cigarett ashes all over the interior. The outside was so dirty. Grass and mud in the bed and in the wheel weels I was actually embarrassed to drive it. It was returned much cleaner when I picked it up. I am a business owner as well. I would want my equipment taken better care of.

No reviews have been submitted for this location.

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