Computer system was down, trailer lights didn’t work, and I was told 30 minutes before my scheduled pick up that I needed to drive another hour away from my original pickup location to get another trailer because the ones weren’t “one way”???
John WCustomer Reviews for U-Haul Moving & Storage of Kingsport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The girl who answered the phone after I returned the dolly was very rude and I tried to explain that I was overcharged and she basically said I was a liar
BILLIE LShe was very nice
HALEY KThe staff was awesome and had to work through the computer network problem they have going on. This is something that should be fixed ASAP! Not sure if it's a franchise thing or what but it should be fixed! A+ staff and equipment!
michael nI do not have the reminder to pay off the balance due at the moment. Please allow me a little time to get the money together. Thank you. Kind Regards,
Hunter B | First ImpressionsThank you
JAMES PFirst time I ever had to use a storage unit and it was very clean and carts were available everytime I went. Everyone in the store I saw was friendly and helpful. Keep up the good work. Thank You Teri Armstrong
TERI A | Overall ExperienceThey lady we had made it very easy process and she was so easy to talk to. Thanks for good customer service.
ALYRIA FThank you!
RICK LVery helpful, kind, knowledgeable! Thank you!!!
SUSAN YAlso nothing needs improved. Was greeted outside before we got all the way in the parking lot. He unhooked our trailer and got me checked out. Very friendly and efficient
TIFFANY KThis guy was awesome as well. Overall, great experience
GREGORY FFriendly and professional as usual :-)
JAMES MAbsolutely awesome. I’m interested in the storage section.
Jennifer TThe most courteous, knowledgeable staff and most pleasurable self storage experience,..Thank You Kelly Pritchard and staff..
Anthony M | Overall ExperienceUpdate your dimensions on your utility trailers. Wasted my money today, due to trailer gate size.
WADE SYou cannot let people run broken down trucks and then charge them a thousand dollars on the truck breaks down and not lie to people telling them that it's 40 cents a mile when it's actually a dollar and not lie to people and say it was $40 a day when a 55 dollars a day
Jerry PPlease keep this in perspective! This is minor (very). I have a stock height 1 ton Ford truck with a standard hitch. The trailer I rented required additional height to fit the truck and a piece of wood that was lying around did the trick. Recommend a safer and standardized method for loading the trailer and newer trailers jacks should accommodate a 1-ton truck. Again, this is minor! The personnel at the location were great and the equipment was clean and ready to go when we arrived. I have used this location one other time with the same results.
ROY Sgreat equipment and service
DANE FCounter help was quick and courteous. Great team
LESTER SAlways friendly, helpful, and can move the train of people that walk through their doors at record speed...they always have an answer...ohhh and let you know you have a problem when you didn't know one existed...great bunch...huggies to all...
RAYNELLE S | Overall ExperienceJeff was particularily very helpful with my experience.
ROBERT BI am very satisfied with U-Haul . Ty for all of your help.
JOHN S | Overall ExperienceVery easy and pleasant experience.
WILLIAM MBetter than the U-Haul I rented from !! They were excellent at return process
CATHERINE SVery helpful staff.
JEFFREY TThe guy was super friendly. There is nothing to impove
MARY BNever have a problem when renting here. Employees are always friendly and very helpful. Large lot to move around and get equipment, well stocked with moving supplies.
ALICIA KExcellent experience
SCOTT SEverything was clean, organized and friendly.
EDGAR BWhy do I take the time to enter all my personal information on line, take pics of my driver's license, etc. when they're going to go through the same steps when I arrive?
CHRISTOPHER WThe location and the employees were just fine. Polite and willing to help as much as your corporate policy would allow. I do have an issue with one of those policies however. I recently moved to TN and when applying for my new state driver's license the State of TN confiscates the license from the state you just moved from and issues a temporary paper ID with your photo and driver's license info on it. UHAUL will not accept this temporary state issued driver's license to rent you a trailer or truck. This is a horrible policy because this was all I had and there isn't anything I could do about it on my own. Luckily my wife still had her license from our old state still and we were able to rent a trailer. UHAUL needs to re-evaluate this policy
JENNINE SEverything was just fine.
DANA Mhave more trucks available. you only had one type of truck available.rate per mile was excessive.
DAVID MOverall, great experience. The prices were a bit high.
Kyle L | Overall ExperienceThe operators at this location were very polite and helpful. Unfortunately for them their system had gone down and they had to do everything manually. It took a few extra minutes, but they were still very polite and apologized for the extra time it took.
David WAwesome staff at this location. Look forward to next rental! M Seguin
MARIANO SThe wiring on the car hauler had a short near the plug and I had to keep moving it around
Gerald SI had thought I would receive credit for returning the trailer one day earlier than I was supposed to.
TIMOTHY GTrailer was broken, there is what looks to be a spring loaded area with a hinge on it and everytime I would brake, the hinge section would slam up and back down... the trailer needs service before it is rented again so it does.not cause an accident.
NATHAN KBetter explain the pricing . Was charged way more than what was told . Extra charges for mileage was understood but this rental was ridiculous .
CLYDE NJeff was very knowledgeable, courteous, and patient with helping me choose the best option for my moving needs
JEFFREY PAll good for what I needed to drop off the trailer.
STEVEN PThe representative was very helpful. Took time to explain the trailer as well as conduct a safety check.
MICHAEL WDropped off two one way rental trucks over the course of two weeks. The first one showed more miles until empty on the gas when I dropped it off than it did when I picked it up. All was good. When I returned the second truck, I was told all was good. Then I received a pending charge of $10.51 on my bank account. I called and the drop off location said I was short on gas and charged me for it. Now here is where I have a big problem. I was told all was good with the truck, plus the gas said more miles until empty just like the first truck I dropped off. And I can prove it because I have a picture on my phone! The lady was not at all helpful with this.
WILLIAM FThere is rat turds in my unit and my stuff was chewed up
tracy C | Overall Experience😊
James MThe lady that served us was very professional and let us know everything we needed to know my only complaint was that the website told me a much lower price than what I was given but you can't always believe what you read on the internet
KATIE HQuick efficient and professional. Was in and out in less than 5 minutes.
ERIC KNothing, staff was very nice and proficient. Great job.
TIMOTHY GMy car hauler was supplied with tires that did not survive the entire trip from Kingsport, Tennessee to Tucson, Arizona. One of the tires failed catastrophically in the middle of Oklahoma and the damage the trailer. Two others look dodgy enough that it was suggested they be replaced. The little shop in Oklahoma that I went to did not have spare parts and in fact had to borrow wheel off of one of those rentals. This was done with the OK of his regional manager. I stopped at a large U-Haul operation in Amarillo Texas, and had two more of the tires changed.
David MSafety. U-Haul agent ensured that I could safely tow a type of vehicle with the trailer I needed from U-Haul. I was confident on the road towing my Son’s car. Safety…I give U-Haul a high score for that! M Seguin
MARIANO SVery nice customer service.. the price is very reasonable overall great experience
JENNIFER WI have used this Uhaul location several times. My original evaluation remains: "This is U-Haul heaven".
THOMAS GHad some issues with our reservation but the staff were very helpful and got it fixed for us, very pleasant people to work with
Kaitlyn R | First ImpressionsThe truck was rented with mileage on paperwork being 6 miles more than what was on the actual odometer. After return I received a recipe t saying I owed 12$ for excess mileage I paid in advance for 60 miles. The same receipt after return shows 54 miles. I know it’s just 12$ but stop adding miles to pinch a few extra dollars from someone. The truck was returned with a quarter tank extra gas then I rented it with!
MARI BThe lady that worked the morning shift was very rude to us and would not give us any info. So we came back the afternoon after renting online due to her rudeness. Those were nice. Did not use the equipment we rented due to the car sat to low to the ground to get it up on the ramps. So after all this and paying for something we couldn't use we had it towed which ended up being cheaper than to rent from you and deal with rude lady.
DOUGLAS FNo problems.
HARVEY DExcellent manager still there 6 years and still doing great.
WILLIAM STruck fuel level was mis-read causing me to have a fuel charge I had to call to have reversed.
JEREMY SEveryone I talk to up there was very friendly and very helpful especially the ladies that loaded this trailer on my vehicle the done a great job I appreciate the help
LARRY PVery friendly nice people to deal with.
KEITH BThe employees at this location went beyond normal duties to explain what I needed and helped carry out and load my car, even though it was very cold.
DALE LAwesome as always :-)
JAMES MWe chose a mobile check in which didn’t work and it seems like the workers knew it didn’t bc after an hour of trying to find the office they were like oh xxxx? I have your key here. Like what? I wasn’t given my storage location just a random lock they charged me for. To beat all that- when I first arrived, the main uhaul people were not there just a worker who said they’d be there soon and some shady dude flipping through boxes. I was there with my son and all of a sudden there is this intensely irate man screaming at them asking why they took 20k of belongings in a truck which the woman ( the worker, on of two) who had arrived screamed back he was supposed to have it back at closing…it was like 10? 11am? Which means instead of charging this dude for another day they trespassed and took his things? You would think the worker would descalate but nope. Escalated things even further to the point I had the person I was with go outside bc the worker I was dealing with was trying to describe the contract which was higher than estimated, but I couldn’t hear her over the screaming match beside us, and was like I’d just ok fine fine. We left expecting to hear gunshots. That’s how awful it was. That had to be the worst of it right? Absolutely not. While loading things we discover the ramp was so worn it didn’t work properly. So it the midst of loading things in the back without the promised ramp, I put a solid step on the bumper step down and promptly found myself on the pavement with road rash, a sprained ankle, and an arm that was broken in two places. Turns out, the tread had worn on that spot and was slick as heck. The nurse thought the truck had been moving but we showed her the security camera that caught all of it and nope. Just faulty af equipment. I literally had to then drive this truck with a broken arm because I was terrified of losing my belongings bc of the incident that morning. I will NEVER go back there.
Margo LOverall it was a generly good experience. Thank you
Eldon C | Overall ExperienceGreat facility. Excellent location with easy access. Space and restrooms were nice and clean. Great job!!
Rebecca S | Overall ExperienceDisappointed in costumer service and the site management they are very rude
Duncan H | Overall ExperienceMy only issue was I had a support pole right in front of my unit. It was also far in the back and being disabled it was a bit of a hike on the concrete as there was no closer way to access it.
John R | Overall ExperienceThe instructions could have been a little clearer on using the 2 different key pads.
Douglas B | Online Move InI would never rent a storage unit anywhere but here.
JIMMY B | Overall ExperienceThe staff was very efficient and check in was painless! Great job
BRADLEY W | First ImpressionsThis was a great storage solution for us while we needed it. The staff was kind and helpful. The facility is very clean and secure.
Hannah M | Overall ExperiencePlease let people know if you are going to give them 2 separate units instead of one single unit. Dont advertise you have a 10x10 available and then it not be a full 10x10 and it just be 2 5x10 units
Duncan H | Online Move InWe have had multiple storage units at various facilities for decades; this has been the best among them.
Robert E | Overall ExperienceI felt completely at ease that my belongings were safe.
MITZI D | Overall ExperienceI can not pay my payment on line don't like that
Vickie C | First ImpressionsI got roaches by storing my items here.
JASMINE H | Overall ExperienceKeep up the good work. And thank you.
WILMA L | First ImpressionsThe staff was kind and very accessible and was open to the many changes I had to make during our move. I'd recommend them for any move
SCOTT H | Overall ExperienceSTORAGE AREA WAS ALWAYS CLEAN AND WELL LITE.
thomas D | Overall ExperienceJust good people
Scott M | Overall ExperienceThis facility was less than adequate. Yesterday upon move out when we arrived, there were homeless people outside the facility doors. There was a dead Canadian goose within 20 feet of the entry doors that had been there for at least 6 days as I saw and smelled it the week before when I was there. I killed a cockroach in the hallway upon entry to the facility. The facility was overall dirty and staff is not friendly. We will not rent another unit at this location.
Jennifer P | Overall ExperienceI wish you could stay opened later but I understand it might not be safe. I am still renting from you. Got a bigger storage.
JOYCE R | Overall ExperienceWasn't there often, but always found it clean and secure. Was an overall positive experience.
Kathryn H | Overall ExperienceFacilities were good, access was good, hours were good. If you were just a bit late on your very high monthly rental, they send an email that is harsh, aggressive and "lien is being placed" language. Their only true concern is collecting that rent money each month. My suggestion is calm down and tone down your messaging. Folks need a better, kinder approach.
James E | Overall ExperienceMy 2 years using UHAUL storage at E Stone Dr was excellent. I felt safe, staff was available and helpful and I used two different size units and found both very clean and useful for my storage needs. I will recommend to friends who have storage needs.
RODD R | Overall ExperienceOverall it was a good experience. I was, however paying for climate controlled space for my mother’s estate pieces, and for 3 months there was no A/C. I feel I deserve some compensation.
melissa w | Overall ExperienceThe unit I was rented was too small and actually had a beam in the middle of the unit taking up space. Very inconvenient for a large piece of furniture storage. We ended up canceling this unit and renting a larger one. I would have liked to have known about the beam beforehand. It would have saved a great deal of manpower.
Candith H | Overall ExperienceThis is the second time that I have rented a large storage unit from this facility. The first time everything went well. This last time, I had to move out due to a bunch of my antique furniture, getting warped from all of the humidity and heat caused by the air conditioning, not working. When I asked For some type of compensation off Of my storage unit while the AC was not working, and they told me they could not. I moved out immediately. They made way too much money off of me already. The only thing that I can highly recommend anyone, is that you only rent a truck from here and not a storage unit. You’re going to pay way too much, and at the end, your stuff will be ruined like mine. It’s really upsetting and will unfortunately not be using them again myself.
Zachary B | Overall ExperienceU get rite nasty as manager u all have Kelly and all charges ex fee not
Mary E | Overall ExperienceWe had no problems at all here. The advantage of climate control was very nice along with being indoors. The staff was always cordial and helpful. No problem in recommending this facility.
phillip f | Overall ExperienceYou advertise lower costs of rent on signs but raised my rent on very same sized space only because I think I am/was a standing customer. I have left your storage because of that. Your asking way to much for what i got elsewhere.
Frank G | Overall ExperienceMost of the staff was excellent but one bad apple spoiled my experience.
Linda S | Overall ExperienceEverything was great.
Carolyn H | Overall ExperienceGreat service very convienant
Thomas R | Online Move InFrom a storage standpoint the facility was adequate for my needs. I will not be using U-Haul Storage in the future or recommending U-Haul storage due to the fact that U-Haul does not prorate. U-Haul apparently expects you to move out of your storage unit the same day of the month that you moved into your unit. In 2024 this is absolutely ridiculous and nothing more than a money grab on U-Haul’s part which speaks volumes about the type of company they are. This archaic policy is not communicated up front. Thoroughly disappointed with the laziness of this company. You have received your last dollar from this consumer, congratulations!
MATTHEW F | Overall ExperienceNo issues, everything went smoothly. Storage facility could be cleaner, but otherwise nothing to complain about.
JOSHUA K | Overall ExperienceI'm absolutely impressed with the staff and the condition of the storage unit.
DAVID V | First ImpressionsIt's a really nice place and the best amenity was the large overhead inside loading bays. I've never seen that before in a Uhaul storage facility.
Eric J | Overall Experienceupon arrival as I was checking in, I found that my reservation for a 10×15×10 was rented to someone else. The staff rented me a 10×10 and a 5× 10 for the same price as the original unit. I could do nothing but to accept the solution. Was I happy? No. I had no choice. Not sure if I would use your company again or recommend it to someone else.
linda p | First ImpressionsVery well maintained, and very secure 🔐. With a security card and lock and alarms this is a very secure storage facility and very clean and friendly.
JEFFREY L | Overall ExperienceI rented this during a move from NC to TN, we had snow weather the week before. When we arrived to the facility in TN they are snow plowed everything in the parking lot. I guess to make sure they could rent the trucks and trailers. But the rest of the parking lot and the walkways were still snow packed and icy. We was unloading a 15ft trailer and of course they gave us a unit that was the farthest away. With no side door available it took 6 hours with 4 people unloading it l. Completely ridiculous plus not to count how many times we fell and slipped because I don’t know why the facility didn’t care about the customers needing to get to the storage units they were paying for. Then the other bad experience was when the snow melted all the water was coming into my unit plus 2 other units, after waiting for 20 mins cause there was only one guy behind the counter as the other workers were out front smoking and talking in their phones I told him and he didn’t seem to care that water was seeping into units! I got my stuff out as quick as I could and went to another storage facility unfortunately.
JEREMY B | Overall ExperienceThe staff, Trevor, and then the young lady agent, who assisted me to actually do the contract. We’re extremely professional, friendly, courteous, and made the experience. Very smooth. I was very impressed with U-Haul staff. Thanks for being a great place to rent from.
Terry B | First ImpressionsI cannot say enough about how friendly and accommodating the staff was! Having people and a safe place to store my things while I moved up north gave me such peace of mind in an otherwise stressful situation. Thank you Kingsport staff for going above and beyond!!!
GINNY H | Overall ExperienceThe device here was outstanding then went up and being out standing I would tell everybody about u haul thank you for helping me out when I needed the help
Robert M | First ImpressionsStaff very friendly and helpful and building clean and nice.
Carolyn H | First ImpressionsThis is a great space to use to store our stuff as we get our home ready to sell. Very clean place and love the ability to drive in out of the rain to unload our stuff!
Kevin F | Online Move InI loved renting from uhaul Everyone was friendly and so helpful Very secure and clean Would definitely 💯 recommend
Julie N | Overall ExperienceI was really needing the 24hour access and had to go to universal storage because of that. My hours are 3rd shift so I sleep all day and needed after hours access
Billy F | Overall ExperienceAmanda was so friendly and helpful, great customer service.
Nicole L | First ImpressionsExcellent service at this facility. Spotlessly clean, convenient, and friendly help!
Mark P | Online Move InStaff was very helpful and move in process was very smooth. Very pleased.
rick d | Online Move InUnit was infested with roaches and manager was not willing to compensate me for the expense associated with mitigating the problem. After 15 months of renting at this facility, all I wanted was to cover the cost of buying plastic containers to get my belongings out of cardboard. Would not recommend.
sadie H | Overall ExperienceGreat place to store things 👌🏻
Heather L | Overall ExperienceNot being able to get 24 hour access online is upsetting that should be an option
Billy F | Online Move InKelly was very helpful and courteous and answered all my questions. Only negative thing to say is that my card doesn’t work very well. When I swipe for the alarm, it welcomes me but then when I go to swipe for the door, it denies me over and over and over. Then I go back to swipe again for the alarm and go back to swipe for the door and it works but it takes seven or eight tries to get the doors to open. It always turns off the alarm, but it doesn’t always swipe for the doors.
Jo A | First ImpressionsThe staff were both genuinely very helpful and graciously effective thank you
BEVERLY C | Overall ExperienceThe facility could use some more repairs. The floor in certain places was pretty beat up and also looked unfinished.
Cesar A | First ImpressionsFacility is very nice, great truck selection and availability. Female store staff are not very helpful nor friendly. I have had to go into the office at least 4 separate times and same experience everytime. Usually 2-3 women there, been served by 3 different women. Same bad experience, rude, doesn't greet or acknowledge you, short, unhelpful and just leave upset. This is not typical for other uhaul places. Very disappointed.
Esther W | Overall ExperienceThank you very friendly place.
JOHN G | First ImpressionsMy unit was broken into and no one from uhaul was concerned and offered any help. The manager Kelly Prichard Would not let us see the security videos. Told us to leave and just said claim the loss on your insurance! The police went and they told them their were no security cameras except out front nothing inside, that was not true. Really bad experience don’t use this facility, my experience Says use some one else!
bill s | Overall ExperienceLove this place! Very clean and climate controlled. Competitive prices with friendly, knowledgable staff. I needed a larger unit and one was not available. I was able to leave my name and was contacted shortly to gain access to one large enough to meet my needs. I highly recommend this facility.
sandra v | Overall ExperienceShould be 24 hours and all climate controlled
Joshua F | First ImpressionsAfter paying storage for over 2YEARS,you guys want to charge $5 for a card to get inside to my unit, then have the audacity to want the card back,telling me I'd doesn't matter if it's 10 minutes or 5 years I have the card,you need it back or I'll be "charged"...WTF kinda petty move is that?,especially over $5??
Robbie C | Overall ExperienceCordial friendly staff.Easy access in a convenient location.
STEVE R | Overall ExperienceVery Clean, organized and well maintained! Staff was very helpful and informative!
Stephanie R | First ImpressionsStaff was very friendly and helpful, facility very clean and I like the fact it’s climate controlled.
MARVA H | First ImpressionsAfter our first month, we never received a bill until they sent us a past due notice with a late fee. I called the 800 number to have this corrected and was told to reach out to local branch and they could remove the fee and confirm that the bills were being sent to the correct address. Upon calling the local brach, I spoke to Kelly Pritchard, the general manager, who informed me that they do not send out bills (I'm not sure how you can offer a monthly service without sending out bills by mail or email). I asked to be set up on an auto bill and have the late fee removed. She became very agitated and rude. After several minutes on the phone she put the phone down, without saying goodbye or that she was transferring me, and handed the call off to one of her subordinates, who was very pleasant. She informed me that Kelly had approved for me to be credited back the late fee. After several months in there, I was mailed a letter informing me that my rates would be raised effective 7/1/2023 so I decided to pull everything out of the unit. I would also comment that, even though it is a climate controlled facility, there is a sign stating that temperatures range from 75-85 degrees. We were there a couple times and it was over 80 degrees inside the facility. I think this is quite high for a climate controlled space, especially for the monthly cost.
Michael o | Overall ExperienceRenting here was good for me. People were helpful and friendly and I liked the setup. However the question with the cleanliness, I just noticed after adding all the new units is wasn't kept up as well. However, I would rent here again. Positive experience. Thank you!
Jamie h | Overall ExperienceThe facility and service was fine. However, due to logistics and closing date on our new home, our storage billed to my credit card 1 day before we could retrieve our belongings. I asked about a refund or prorate for the monthly charge and was informed that they do not give refunds. This is a bad business practice and therefore I will always recommend people to find another source of storage.
Phillip L | Overall ExperienceI now have three units at the facility. Overall it is very nice. However, I am concerned because I have seen German cockroaches crawling the halls both times I have been at the facility.
Amanda S | Online Move InI always feel like I'm cattle being rushed through the line when I'm dealing with this location. The sales people at the counter are too fast, to a point where things aren't explained properly and you miss half of what they say and you end up paying for items you would have declined had they mentioned them where you could understand them. I talk fast, and even I can't understand half of it. When calling to make a payment on our unit, they're always in too big of a hurry and are not nice at all. The ONLY nice worker there is named Leslie. She's the only one I'd like to deal with at this location. Everyone else needs to take some customer service notes from her. I've worked with the public for 15 years in different jobs and I've never treated anyone the way they do here. Also, the day I rented the unit, the man rushed me so fast I had to practically run to keep up with him. Advice: Slow down, make sure customers understand everything, and if not take the time to make sure they do. You're not getting paid by the amount of people you get through your line, so chill.
Stephanie T | First ImpressionsThank you so much!
KRISTIE B | Overall ExperienceI was needing a 10x10 and didn't know untill after my purchase that I had 2- 10x5's.. I also was unaware that the building couldn't be accessed after 10 pm.. my truck was due back at 11pm.. but when I showed up a little after 10 I couldn't unload the truck so I had to rent for another day and refuel the truck since I had to drive it back home then back in the morning to unload..
Tomidallas K | Online Move InVery clean and always friendly staff.
Amy D | Overall ExperienceWish I could access building after 10pm Should be 24hr..
Jillian S | Online Move InDakota and Jesse with Mighty Movers were 5 stars excellent!
DEANNA W | First ImpressionsEveryone was so kind and patient
Regina B | First ImpressionsWe used 3 units from the location over the last year. The manager is absolutely rude and unfriendly. While the overall space was clean they need to make some upgrades, fix the flooring, some doors never worked the entire time we rented there, clean and properly stock the bathroom, and clean the carts occasionally.
Joshua K | Overall ExperienceVery impressive facility with excellent security and easy entrance and exit procedures. Very helpful staff. My move-out was quick and efficient. Overall, a great experience with U-Hau!
Wayne J | Overall ExperienceWhen me and my wife got home and went through our stuff, we found roaches and rat crap all in our boxes and stuff.
Thomas J | Overall ExperienceThe prices weren't just fair they were the best in kingsport. I didn't use it as far as I needed and my bill was actually like 10 bucks cheaper. I want to thank Kelly so much for all her help. I'll be back anytime I need help.
Dennis C | Online Move InLady that assisted us was very rude.
Teresa w | Online Move InThe staff were absolutely fantastic, couldn’t have gotten any better service both renting or returning my trailer. Patiently Answered questions, provided excellent instructions. They deserve a bonus for customer service. Not just saying this for fluff but really mean it. They worked hard for customer service and handle those trailers in all sorts of weather. I’ll recommend that Kingsport location to anyone wanting to rent a truck or trailer or storage space.
Spencer G | First ImpressionsBathroom wasn't always clean and several times there was cockroachs in the bathroom
Timothy B | Overall ExperienceThe ladies in the store are always so friendly and helpful. If I ever find myself needing storage or to rent a truck I would definitely be back.
Patricia W | Overall ExperienceBest place to go too super friendly and easy to deal with super fast service would recommend 100%
Daniel H | Overall ExperienceOn top of everything else the price is too high for what you get.
Kurt L | Overall ExperienceOnly remove one star for the hours being limited on access with a working schedule during the week. Overall very clean facility, access was easy, facility was secured, and employees friendly.
Michael J | Overall ExperienceThe only issue i had was i left my u haul card at home and i had my haul keys to my unit but they wouldn’t let me in told the girl outside working on the trucks told me it would be a 5.00 charge to get in had to put buy a card at the desk but when i told her at the desk i left it at home she was helpful and got me another card thank u all for your service
Rhonda G | Overall ExperiencePersonal attention. Another impressive thing was the place was immaculate! I was impressed with the customer service as well, which is hard to find these days - I was so relieved to find this.
Jennifer N | First ImpressionsSecure AND convenient.
BRIAN E | First ImpressionsBest storage experience we have had. Secure, climate controlled and safe!
SHERI T | Overall ExperienceThe service was excellent!!! Jody Roberts took care of ally needs and wants!!! Thank you for the excellent work!!!!
JOHNNA A | First ImpressionsThe young lady that I deal with that U-Haul she was amazing I believe her name was Cassie or Casey or something I can't remember it was her and a gentleman I'm from Kingsport Tennessee but both of them were very friendly and they greeted me at the door and they offered me whatever I needed and the best deal ever thank you
Mary E | First ImpressionsI marked yes on access hours but I dont know what they are yet.
Harlan H | First ImpressionsWould have been excellent but the lock was not in the storage unit and had to find someone to get us a lock.
Cameron V | Online Move InAll was excellent until I moved out a week or so after I had made my monthly payment and was told they don't prorate, so none my money would be refunded. That is not right. And because of that, I would not recom U-Haul to anyone.
Sharon H | Overall ExperienceIt would be nice to have access beyond 5pm as this limits most working individuals from entering in the evening after work. The facility is clean and employees have been very friendly.
Michael J | First ImpressionsAwesome staff
SERGEY S | Overall ExperienceExcept that I paid for 6 months but only used 3months and they didn’t refund the difference.
NANCY L | Overall ExperienceLeslie was very polite and professional!! Which made all the difference in my situation. Thank you. Only drawback was I am disabled and my room 1993 was quite the hike for me
Michelle R | Online Move InHad some difficulty with the billing and trying to get it straightened out.
EW C | Overall ExperienceSorry for the bad review but I would have given 4 or 5 stars had you refunded my payment when we moved out the morning the payment posted. That’s rude and ridiculous that you did not accommodate us. We had moved out of our four units two weeks ago and you knew it.
Kelly C | Overall ExperienceTruck held not available when arrived. Had to take a larger truck more expensive on gas. Lock on door would not lock. I got stuck in traffic for a long time after get sick from heat and dehydration. I called and was on hold a very long time to report change in turn in time then transferred 3x to get road aide assistance due to inability go lock truck when left on lot. Got called at 630am and caller very rude. I was still in 24hr turn in time. I told her I had called and extended turn in time. She said there was no note. I said call 800# and I would ahow her my calls when I got there. I also had not used a bag of blankets they were unopened and she refused to reimburse me. The supervisor was the rude person the other worker was very nice. I also had a storage room which I rented a bigger room. The helper was very nice.
MARY M | First ImpressionsWould use again, if needed in the future thank you for providing great service.
charles w | Overall ExperienceStaff is rude and unfriendly
matthew w | Overall ExperienceA great team and facility!!
sherry j | First ImpressionsThe young lady that attended me was very helpful. She went over and beyond her Customer Service duties. She is very kind and her went the extra mile in assisting me!
ROBIN R | First ImpressionsVery well kept cc storage. Clean bathrooms also.
JORDAN S | Overall ExperienceThe best storage facility around, always clean the employees are super friendly!!
Candice P | Overall ExperienceThe move-in instructions were unclear on the website, but the representative in the office explained it clearly when I asked for help.
Clouyad I | Online Move Inthe only 2 access doors was way too far away from the actual storage unit, this facility at least needs access doors for trucks on each end.
Jeff F | Online Move InKelly was amazing to work with setting up my service over the phone!
Kelly C | First ImpressionsI was charged $50 because of a lost key. I rented this Space for a year. Really unfair. Will NEVER DO BUSINESS WITH YOU AGAIN.
Carter J | Overall ExperienceStaff was very helpful
LESLIE B | First ImpressionsGreat Facility, excellent staff and very clean
Walter J | Overall ExperienceGreat facility, professional staff, prompt service, easy checkout. Would recommend to all
Ryan L | Overall ExperienceIt was a 50-50 chance if the staff was actually helpful… You could be out either loading or unloading your unit and in the parking lot in front of the facility and the staff were speeding and taking turns a very high speeds wheel screeching through the parking lot with no regard to anyone else in the parking lot. At time she got unsafe.
Christina B | Overall ExperienceGreat staff,very friendly and professional
Walter J | First ImpressionsIt was a very pleasant experience. All the sales persons were very helpful and polite.
NANCY L | First ImpressionsThere were three roaches found on my belongings . Also sent my girlfriend into get a copy of my access card so she could get in and some employee made a comment on how she had attractive feet. He had long hair and wore a silver chain. The staff was not knowledgeable of the insurance U-Haul offers and acted as if they wanted to hurry up and get me out of the store. Overall this store provides a very unprofessional and unfriendly experience.
AUSTYN T | Overall ExperienceGeneral manager Kelly is extremely rude and unfriendly. Most of the female employees are unfriendly. They were unwilling to let us use the current free month promotion, I had to go all the way to the president of marketing before they would work with me. We are in a bind and have no where to put our belongings after a move or I would take everything out.
Jessica K | First ImpressionsYour employees at the destination places were very helpful but we were not told at the pick up places that we had to have the trucks back by 11a.m. also when given the link to check into self storage it was not made very clear that you had to look for the one month free spot your self. I talked with a human first so I wasn’t expecting to have to find that button for a month free. I feel we were nickel and dimed to death and I didn’t get my month free.
Sherri B | Online Move InClean, convenient and very polite and helpful staff
LINDA C | Overall ExperienceJulie was very compassionate and helpful to my needs during this stressful period in life.
BRANDY V | First ImpressionsBest place ever! Customer service exceeded all expectations. Friendly and willingness to go above and beyond to help us out on a regular basis!!! You will be missed!
Ryan W | Overall ExperienceOverall a great system. The staff is friendly and helpful. The place is clean and nice. The loading area is small and the people block it sometimes. Maybe remove the concrete island in the parking lot in front of the loading area so it's not so tight and easier to back in. Adding the additional doors farther down to load/unload would be helpful. The indoor loading setup is great. Any chance to load/unload on the back of the building?
Michael J | Overall ExperienceKelly was extremely helpful and polite. Really great service.
LISA S | First ImpressionsVery easy place to use.
Mark C | Overall ExperienceThankful for this facility in Kingsport! Very happy with our experience!
Beth H | Overall ExperienceThanks
Tim C | Overall ExperienceGreat Staff, well trained, professional, but not stuffy! They have been a pleasure to work with and I highly recommend it over others!
Tony L | First ImpressionsI did not the fact that I had so much of my time. I had made a reservation for both storage as well as a truck. Upon checking in was told my unit was not available. This is after I confirmed 2 times over the phone with the local Branch. An hour after I left I was called and was told that amazing they had my storage available.
john t | First ImpressionsI had my storage unit stolen from.
Michael D | Overall ExperienceAppreciate the tolly and access to unit
TERESA L | First ImpressionsI paid extra for access after hours, but I'm ok with it.
christian g | First ImpressionsConvenient, clean and safe
Karen H | Overall ExperienceI was greeted with genuine friendliness and helped focusing on My needs. On returning the truck I was treated the same way and helped with an unusual problem without any hesitation. The facility is cleaner than most homes. Should be very proud of the staff.
Donna E | First ImpressionsThey didn’t prorate my last month even though it had only been a few days. I bet they will rent it out right away though. Which means they will be collecting double rent on that unit. I still have another unit there so I plan on keeping an eye on that!
Jennifer B | Overall ExperienceImpressive facility. Great service. Paid $2 more per month for a climate controlled unit than I was paying in NH for an outside unit. U-Haul made my trip south a lot less stressful.
Tom W | First ImpressionsOnly problem was in building and had to walk a distance to get to storage. Like outside storage better.
DELTA C | First ImpressionsOne of the employees there is the reason we canceled our unit. She has long blonde hair with tattoos on her arms. She was extremely rude!!
Brandy S | Overall ExperienceManager was super friendly, professional, and informative
Joleada L | First ImpressionsYour storage facility was exceptionally well maintained and convenient. The truck rental was disappointing: The truck was dirty in the front and the back. Someone should have checked if the mirrors needed adjustment since they cannot be adjusted without a tool of some sort. My driver didn't realize the large blind spot on the right side requiring constant additional attention from the passenger until entering a highway. Someone should at least inform a driver as how the mirrors can be adjusted. Especially for almost a 2000 mile journey. Thank you for the excellent storage experience.
april l | Overall ExperienceGood job.
Hal S | Overall ExperienceThis Uhaul location is the best. The employees were great, helpful and professional.
Joseph C | Overall ExperienceEveryone I felt with was super helpful and nice. The prices of renting a truck and storage unit was very easy. Thank you!
Lauren P | First ImpressionsThis experience with U-Haul was exceptional. Staff, friendly and really helpful. The first lady that helped me explained everything and asked me do you have any questions, this made the process professional and easy to understand. Thank you, U-Haul, East Stone Drive Kingsport TN. Joseph Coates
Joseph C | First Impressionsgreat 👍
Carter J | First ImpressionsThe whole experience was easy! This is a great business!!
Karen H | Overall ExperienceGreat staff. Very helpful. Clean facility. Good prices. Only 1 comment Maybe remove the concrete curb/island in front of the loading area by the front doors. It would be helpful to have more space for trucks to back in. People back in with trailors and block the whole parking lot passage.
Michael J | First ImpressionsI would like to thank all the employees that I talked with and helped me.
Tina G | Overall ExperienceTruck could have started out with more gas
Karen H | First ImpressionsI moved everything a few days after payment and was not offered a refund. Otherwise my experience was great.
Lyn W | Overall ExperienceEverything was awesome all the personnel were great. The price points a little high though for a 10 x 10... After this crazy rush is over and all the folks moving to escape Tyrannical governors. Then you might lose some people to lower cost units as they are going up everywhere. And then it’s going to get competitive for you. Don’t get the jab. You may regret it later or you could regret it sooner if you get a blood clot or die. Also it doesn’t protect you against the Delta variant and it gives some people Covid. Covid is almost 100% survivable. So the whole thing is nuts. 7500 people die every day in the United States of all causes and Covid’s getting rolled into all of it. Just trying to help you make a good decision. Get the facts. There are medication‘s that treat viruses and I’ve worked for years very effectively. By talking about them get you censored. The main stream media has an agenda and my only tell you one part of the story. Also if you had Covid already you definitely don’t need the jab. Oh one last thing on this experimental vaccines may affect your ability to reproduce so if you haven’t had children you might wanna hold off for that reason. There have been some reported cases of miscarriage after the vaccine. Just sharing my insight to the random person that might read this. Thanks
Kelly L | First ImpressionsBest UHaul experience I've ever had. Very professional and every resource you need is available.
Brian R | Overall ExperienceI know it’s a climate controlled storage unit, but when moving in the hot heat of summer, it would be nice to walk into a cooled building. It was just as hot inside as it was outside which made moving that much more miserable. Other than that, would use Uhaul storage again.
Mikayla R | Overall ExperienceI had to ask another person for assistance to enter the building & that person also had tools to open the unit and to open the lock packaging. My unit was one long walk and not easy to find, as was not on the chart provided. I guess with the convenience of getting a unit on a holiday, it made up for the little annoyances.
Eileen P | Online Move InThe building was clean and bright but it is too hot. We were told the air conditioners are not working right. The staff was amazing. The building is just too hot.
Janet L | First ImpressionsYoung man working the front desk was clueless. He couldn't understand my questions. He kept wanting my "card". Finally he got it that I did not have a card... I had an access code. Wish there was also a bank loading/unloading dock. Taking items all the way through the units was very difficult on the little carts. Units, however are clean.
Karen S | Online Move InNeed more units so people can have bigger sizes.
Isace B | First ImpressionsThis was the first time we had used a storage facility and we were well pleased with the facility and the staff.
Raymond V | Overall ExperienceI really like where it is and the only thing I don't like about it where I had to walk over the place to find my storage
Barbara W | First ImpressionsI love the convenient free rental company policy. After spending over $1300 on this relocating thus far-the friendly, & welcoming staff on E Stone Dr. in Kingsport, TN was a super plus. The drop off location on W Stone Dr. was a totally different experience. They didn't refund my deposit. I'm waiting on a call back from an email, or I'll be contacting someone at the company soon.
tonya m | First ImpressionsLove this group, they are awesome
Maurine D | Overall ExperienceLove the ppl amazing took extra time to show me things perfect place
Laken L | First ImpressionsWas a good experience from beginning to end. The facility was impressive.
Kitty J | Overall ExperienceStaff always attentive - very well maintained facility
Kris G | Overall ExperienceEveryone was very nice and addressed my needs to the top. Thank you for all your help.
Howard C | Overall ExperienceI work late hours and needed access after 10pm. Was rushing when i had to be there. Great security and staff was great.
Ray C | Overall ExperienceThey were very nice the general manager she was awesome everyone very friendly wouldn’t go anywhere else thank you . Mary Rump
Mary R | Overall ExperienceI loved it until I no longer needed my unit. I'd call and get no answer or be in hold for an hour. Finally get ahold of someone a few days later and she said she would cancel the unit. Then I got a late fee email. If it could be cancelled online that would be so much easier and way more convenient. Thanks
Mark S | Overall ExperienceJason was the younger man I believe and he was very helpful and friendly.
KIMBER K | First ImpressionsWe had the charges for our storage units automatically charged to our credit card. After the credit card was automatically charged, we received emails that our payment was late and we were being charged a late fee. This happened multiple times, first on two of the units we rented and also on a third storage unit. I spoke with the staff in person twice and on the phone once. Even after this, I received another email that our account was being charged a late fee. Even though our credit card was never charged for a late fee, it was very annoying getting these emails. I'm also concerned that it could have effected my credit rating. I was satisfied with the storage units, however, the billing system leaves a great deal to be desired.
JAMES F | Overall ExperienceGreat price for a 10x10 climate controlled unit. The layout is different than other controlled climate units we have had in the past, so would serve well for first time customers to be shown where there unit were. Carts and the back in unloading docks work well to be out of the weather.
leigh s | Overall ExperienceThe lady that did our check in was not very polite at all.
Roger C | First ImpressionsGreat facility, a wonderful repurposing of a former Kmart location. As we were relocating we needed a climate controlled storage facility to house items we didn’t want handled by movers until we could get into our new home. This facility was perfect for our needs- secure, convenient, cost effective, a trusted brand, and we loved the garage bays to pull our vehicles in for loading and unloading. This facility was a great choice for us.
Jerry G | Overall ExperienceI came in after reserving a unit online. The only issue I had was the 1st unit was not the correct size. I had reserved a 10x10 but was given a 5x10. It was corrected right away and I had no other issues. I would recommend if someone has never been there to explain slightly better on how the unloading process works, it was a bit confusing.
leigh s | First ImpressionsHelpful & friendly staff. Nice experience so far.
Sandra B | First ImpressionsThe doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.
Lester H | First ImpressionsWe would definitely recommend U-Haul at 1805 East Stone Drive in Kingsport, TN - this is an excellent use for the former KMart location. We were able to buy reasonably priced moving supplies (boxes, tape, etc.), rent moving vans, & store our furniture in one place. The storage facility is clean, well lit & very convenient to load/unload furniture. We were also able to purchase propane gas for our fireplace in our new home. The staff is friendly & very helpful. Thank you so much for everything!
Steve A | Overall ExperienceStaff was very friendly and helpful. Facility was very clean.
JAMES F | First ImpressionsI found that tbe storage facility was clean and convient. While the staff was very friendly and took the time needed to explain all the every thing.
Joann R | First ImpressionsMy husband had just arrived after using a U-haul 6x12 trailer from Oregon to Tennessee. I called the prior day to confirm my reservations and finalize the details after ordering a storage unit two weeks ago. The details were not actually confirmed and he was met with an attitude from the person at the counter. The U-haul site manager was nearby but did t offer assistance. My husband had to interrupt my workday to have me again finalize the details. I’m less than satisfied with the way he was treated and after my agreed upon three month storage will be seeking alternate arrangements. This is disappointing. The U-Haul I dealt with in Sherwood Oregon was fantastic. Setting up everything for me so all I had to do was call and finalize the details. I wouldn’t have minded providing those details again, but there is a manner in which you treat people. My husband had just driven 2600 miles in four days. He was tired but he is always one of the lindest men. He is in ministry. He didn’t deserve to be treated the way he was.
Stephanie H | First ImpressionsWonderful facility - the only complaint is that I wasn't allowed to rent unit closer to the door. Wonderful staff
SHEILA F | Overall ExperienceVery friendly, professional and accommodating CSR. The prices are very competitive and offer a much better feeling of security than any other.
ELIZABETH R | First ImpressionsThe friendliest, most helpful staff ever!
Will M | First ImpressionsAmazing staff right from the very being and all the way up until we left.
Adriennona G | First ImpressionsDid not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.
Lynn E | First Impressions