Customer Reviews for U-Haul Moving & Storage of Lancaster

Rating:

5.0

Stating what kind of trailer connection you need with a trailer would be nice. I had to pay for an adapter on top of a hitch because my truck doesn't have a 4 pin connector. Staff was friendly and very helpful.

Rating:

5.0

Only took 1 week for cross country move!

Rating:

5.0

I thouhgt checking in on line was easy and when gwtting their to pick up your truck it was easy to find. And I did need help they assisted me on what i aske & needed right away

Rating:

5.0

Everything was easy and smooth. Lone was very funny and kind.

Rating:

3.0

Farida was the rep who answered the phone at the location. She was rude and didn’t know what was going on 6/24/25. I asked about an ETA and she didn’t even know what it was and bless a major attitude. Horrible. The only saving grace was the driver who dropped off the u-boxes. She was amazing ! They should have her as a manager or the district should use her as a gold standard for all customer service handling because wow ! Diane was top tier!

Rating:

1.0

Rented an rv unit that supposedly had 20 amp power. Choose this location so I could keep refrigerator and heat running. After relocating here and plugging in, we had no power so went to office and was informed that power was on a timer and would only run 2 hrs per day. Was never communicated before and when I told the manager that her answer was I should have known that. Terrible communication. Don’t advertise electricity if you really don’t provide it! Now I’m stuck looking for new location to store our rv.

Rating:

4.0

The gate to the parking lot is broken and I'm concerned. The main reason we chose uhaul to store our RV was because of the security. Now we have our RV park in an insecure lot.

Rating:

5.0

Trucks are parked far away from the lockboxes. Would be nice to not have to walk all the way down to verify the truck then walk all the way back to get the key

Rating:

5.0

Please start listing all of this locations inventory on the main website instead of a limited selection. Maybe it has something to do with the soft opening, but it would be much nicer from a customer’s perspective to be able to schedule a pick up online. Beautiful facilities, and great service at both pick up and drop off. Thank you for making the storage of trailers/trucks so much nicer at this location!

Rating:

2.0

First I kept getting messages about needing to pay my account/late fees- I kept checking the app where my balance was zero and when I finally called the facility they said they didn’t know why I was getting those. When I arrived to move in, there was a tractor trailer blocking the main entrance and all but 1 of the drive in spots, which fortunately the person in that spot was almost done. So it turned out okay for me but I’m not impressed that the facility would allow blocking all other customers from easy access in order to accommodate a moving company. There were rat/fly traps left in my unit, so now I’m worried about my belongings.

Rating:

5.0

Tawnia was very helpful during in assisting with the unit selection, how the scan in/out process works and getting familiar with the facility.

Rating:

5.0

Service representatives was kind and friendly.

Rating:

1.0

Process is not user friendly. I would not recommend UHaul to anyone. Although, your employees are very friendly.

Rating:

3.0

Decrease wait time for pick up.There were several people around, but only one who was able do the pick up process? Drop off was a great experience.

Rating:

5.0

This is a great example of the perfect storage unit rental. Great location and easy to access.

Rating:

5.0

The location is beautiful and well maintained. The staff was very friendly and helpful. It looks like a flagship location and they appear to take pride in their work.

Rating:

2.0

The check in process was confusing and the person on site was not helpful at all. Somehow I ended getting someone else’s truck even though I was logged into the app under my own name.

Rating:

5.0

It is nice

Rating:

5.0

I had a van rental & unit rental. It took about 45 mins to check-in for both. Just be prepared. After first time, should be very easy to access.

Rating:

1.0

The mobile design of everything is absolutely horrendous. It took 45 minutes to pick up our U-Haul online and had to ask for assistance multiple times. However, only one woman actually seemed to know what was going on. Everyone else just ignored you while you struggled and waited in line. I am a young, technologically educated person and was still confused. At multiple points the woman had to tell us to ignore steps or certain verbiage and move onto the next step. It was beyond frustrating. It also didn’t say anywhere that my phone with the app had to be at the location while dropping off the uhaul for it to be completed. We didn’t find out we apparently did it wrong until we got a call the next day and they were gracious enough to not charge us the fee. I also had to deal with the phone customer service at one point and that was also a disaster. All in all a super frustrating experience. Would not recommend this location.

Rating:

5.0

Ashton was amazing! She is very knowledgeable and helpful!

Rating:

5.0

I had a wonderful experience. Everyone I spoke with was so friendly and helpful, and instructions were followed without any issues at all.

Rating:

5.0

One of the few efficient and reliable companies out there - thank-yoo

Rating:

5.0

Great experience at this new facility. Carson saved the day helping me get my trailer lights functioning. He jumped into action and was friendly and knowledgeable.

Rating:

5.0

Great service and accommodation.

Rating:

4.0

Need to clearly mark returns parking locations.

Rating:

5.0

Poor service from socastee store. Delivery in myrtle beach was late. If I had not called to ask where it was It probably wouldn't have been delivered .They told me there was a confusion as to who was to deliver it. Then said they had trouble with Fork lift. No one called me to let me know. We sat for 2 hours before I called.then trough many phone calls. They showed up 3 hrs later.not acceptable. Then they came a day late to pick it up. Then had the nerve to charge me full price for delivery. Very unprofessional.

Rating:

2.0

I ordered a 5x5x12 storage unit which any ordinary person would think is 12' deep, not 12' tall like a silo. I had to switch immediately. The person who helped me meant well but was new and not trained at all. He caused me to lose almost an hour of my time. This location needs to train its new employees better.

Rating:

5.0

Rented a trailer. Excellent customer service and a fabulous facility!

Rating:

5.0

Denise and everyone were helpful and patient and professional. I appreciated all they did to make the move in smooth and easy.

Rating:

5.0

Everything was great. The facility was clean and new; the staff were all helpful and explained how to use the rental trailer. They helped us get the correct hitch and explained how to hook the trailer. They also introduced us to the U-Haul app so we could return the trailer after hours. All a great experience.

Rating:

5.0

Very friendly, very helpful and would definitely recommend to anyone looking to rent a U-Haul

Rating:

2.0

Check your video cameras before charging me twice. I dropped off a trailer before my drop off time and still got charged twice. I was never told to use the mobile app. I was just told to drop off trailer where I picked it up and that’s exactly what I did. The lady at the counter that day was nice.

Rating:

3.0

The connection to the website to check out the vehicle was poor; I wasn’t able to upload the photos for the initial check out. I think the vehicle was too far away from the main office; the clerk did say she was having difficulty with her computer. The clerk was helpful with what she could solve. Everything else was fine.

Rating:

4.0

The online app experience was cumbersome and rather annoying.

Rating:

5.0

Very nice staff. Nice experience