Customer Reviews for U-Haul Moving & Storage of Laveen

3,823 reviews

4330 W Southern Ave   Laveen, AZ 85339

(602) 237-1803

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 237-1803

4330 W Southern Ave
Laveen, AZ 85339

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TERESA S 
Rating:
5.0

Customer did not leave a comment.

PARIS G 
Rating:
5.0

Customer did not leave a comment.

KEYNAN E  |  First Impressions 
Rating:
5.0

The staff were kind and helpful.

JOSEPH M 
Rating:
4.0

Customer did not leave a comment.

Roberto R  |  Overall Experience 
Rating:
5.0

Thank you u- haul and team for being helpful and knowledge about everything and answering my questions … awesome job u- haul team

Jerry G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHANAD M 
Rating:
5.0

Customer did not leave a comment.

Anthony M  |  Overall Experience 
Rating:
5.0

Frustrated with reservations! Got confirmation for pickup at one location, ended up picking up at different location with extra miles.

AARON P 
Rating:
5.0

Customer did not leave a comment.

Aaron E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malayasia N  |  First Impressions 
Rating:
5.0

Jose was so informative and awesome. I will use them for any of my moving needs out in Phoenix.

VERONIKA H  |  First Impressions 
Rating:
4.0

The manager at this location went above and beyond for my needs.

Mario G 
Rating:
2.0

I have used Ubox many times and this was not a positive experience. The 4 huge furniture blanket took about 3ft x2ft plus in space which I had to throw away a 3 truck beds of my personal things because they did not fit. I needed another pod or two because they are so much smaller than they used to be. I was told the boxes are coded with locks and that was a lie. I was told the delivery person would have extra locks I could buy if I was short and she didnt. I booked a moving company to arrive at 10am they showed up at 12:39pm and I paid for 4 hours they left after and hour and a half with a house unfinished. It cost me an additional night in hotel costs. My mothers friend had to buy an additional ubox to ship some of what should have fit and didnt. I made appointments for 7:30am for the pods to be out for me to unpack and all 3 days we waited day 1 an hour and a half and couldnt unpack until 9:30am 2 hours later, Day 2 and 3 we waited around 20-30 minutes each day in our cars while we had appointments for the pods to ready at 7:30 and they were never out. From start to finish noone has offered me any sort of refund or discount after this awful experience. I recommended Ubox to my brother for his upcoming move to Az but wonder if he will go through all of this too. Very unorganized at the Pick up location in Laveen, Az. Nice people but unoranized and dont keep their word.

Kristy J 
Rating:
5.0

Customer did not leave a comment.

Titus F  |  Overall Experience 
Rating:
3.0

Used a previous location which is next door to current location, Ran by husband and wife team. Efficient, friendly, location always clean. Pray that they are in good health and enjoying retirement.

Janet P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Passion S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M 
Rating:
5.0

Customer did not leave a comment.

Rosa M  |  Overall Experience 
Rating:
1.0

I had to pick up the trailer at a used car lot. The problem was homeless people were living in it and had to be evicted before I could take it.

Steven M  |  First Impressions 
Rating:
5.0

With online service. Initially had a problem with the store both room had locks on them, paid for already from my daughter. I then had to do the online and pay again. However couldn’t move in because it’s closes at ten. My daughter’s contract had 24 hours and I didn’t know that it was not added to my contract so couldn’t access. So had to cancel and redo the next day. I was taken care of from Antonio yesterday and again by Xavier and Jose the GM today. Thank you to these 3 people who listened and followed through. Now I can say I’m fully satisfied!

Bridgit T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris J  |  Overall Experience 
Rating:
4.0

Only issue, I received a call the following day after loading my storage unit, that my lock had been cut off by mistake. they provided me with a new lock and an apology. They had to re-enter my information into their system.

Carl R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMIE T  |  First Impressions 
Rating:
5.0

My Lock was accidently cut off a day after loading my items into the storage unit. and my online profile was wiped. they apologized for the mistake. and provided me with a new lock and keys. Overall, the facility is quite clean and inviting. I am pleased with their security systems in place and their customer service.

Carl R 
Rating:
5.0

Customer did not leave a comment.

Melissa T 
Rating:
5.0

Customer did not leave a comment.

Chris J  |  First Impressions 
Rating:
4.0

I would like to know why was I charged an additional $31.32

GEORGE B 
Rating:
4.0

My experience at the Laveen facility was great. As an established customer I would have appreciated being given an opportunity to move into the new building next door. As a business I would suggest giving you prior customers the option to move or upgrade. Especially to a cooler space.

PEGGY L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Glen W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel L  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DWAYNE M 
Rating:
5.0

In and out fast

KEVIN S 
Rating:
5.0

Customer did not leave a comment.

Anthony M  |  First Impressions 
Rating:
5.0

Very convenient to book both a truck and a storage unit on the app.

Scott T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR B  |  Overall Experience 
Rating:
4.0

location and service was top notch. the van should have been retired years ago. hazardously unmaintained and in poor working order.

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

MARVIN L  |  Overall Experience 
Rating:
5.0

Don’t send emails that say if you don’t call by 3 pm …….etc

James R 
Rating:
5.0

Great job they deserve a raise

John P  |  First Impressions 
Rating:
5.0

Both ladies in AZ and WA..we're friendly prompt and wonderful...

Jen H 
Rating:
5.0

Customer did not leave a comment.

Kerrilyn C 
Rating:
5.0

Customer did not leave a comment.

Jose R 
Rating:
5.0

Customer did not leave a comment.

JOSE J 
Rating:
5.0

Big thanks, for the excellent customer service and recommendations for the rental. The most friendliest staff and professional experience.

RORY N 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
3.0

Customer did not leave a comment.

Kelly B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

Silvia E  |  Overall Experience 
Rating:
5.0

Always great customer service!

PATRICIA P 
Rating:
5.0

Customer did not leave a comment.

GLORIA C 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
5.0

Great location.it has all the supplies I needed and the truck was in excellent condition.

James H 
Rating:
5.0

Customer did not leave a comment.

RYAN C 
Rating:
4.0

Customer did not leave a comment.

ROSA L 
Rating:
5.0

Great customer service on time

carolyn C 
Rating:
3.0

Need more employees

JOSE V 
Rating:
5.0

Great staff. They treated me great and went above and beyond

CHANDLIN T  |  First Impressions 
Rating:
5.0

Fast and friendly service. Very happy. Keep up the good work . Thank you

XAVIER D 
Rating:
5.0

Customer did not leave a comment.

dale h  |  First Impressions 
Rating:
5.0

Muy bueno

Rafael V  |  First Impressions 
Rating:
5.0

Keep up the good work

WOODROW H 
Rating:
5.0

Customer did not leave a comment.

JOHNELL W 
Rating:
5.0

Customer did not leave a comment.

Olivia T 
Rating:
5.0

We were met with great customer service!

QUINTIN T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa M  |  First Impressions 
Rating:
5.0

Excellent customer service!

Stephenia E 
Rating:
5.0

Customer did not leave a comment.

Damon J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIA R 
Rating:
4.0

The young man who helped me with the rental was extremely helpful and professional - far above average! The inside of the windshield had not been cleaned in a long time. The dashboard was a bit dusty. The truck leaked oil on my driveway.

RONALD C 
Rating:
4.0

Customer service

TRACY J 
Rating:
5.0

The staff always was very respectful and assisted me whenever I had questions. Thank you to all the members of the team.

Connie C  |  Overall Experience 
Rating:
1.0

I received text messages from U-Haul on 3/4/25 (1), 3/5/25 (1), 3/19/25 (3), 3/21/25 (2), 3/22/25 (3). I also received phone calls on 3/4/25, 3/19/25 (3), 3/21/25, and 3/22/25. So imagine my surprise when Herbert W. told me there was no account under my phone number. All the calls from U-Haul were surrounding requests to change the pick-up location by 8 miles; to assist U-Haul by bringing a trailer from Tucson to Phoenix (I did not request, nor need a trailer); to reserve a storage unit from U-Haul; and to change the drop-off location. While in route, I received a call and was told that my original drop off location (67th/Broadway) could not take the 20' truck so I needed to take it to 51st/Southern when the actual location is on 43rd/Southern. When stopping by the 67th/Broadway location, there was a 26' truck sitting on the lot. Make that make sense. I was instructed to contact customer service because U-Haul cannot control where customers drop off the trucks and I should have refused the request to return the truck to the updated location. During all these calls, I was offered more mileage which is not valid for a one-way trip at a flat rate, all coming across as dishonest and manipulative. Additionally, I was not refunded the extra days of insurance as I did not have the truck for 2 days but rather just under 9 hours.

DANA R 
Rating:
5.0

Nothing at all, very friendly people

ERIC R 
Rating:
5.0

Customer did not leave a comment.

catherine m 
Rating:
5.0

Pickup and drop off was EXTREMELY easy and fast! Associates were knowledgeable and on top of it to get me on my way!

ARTHUR G 
Rating:
5.0

I used the app to return my truck… On the U-Haul app it doesn’t show my past rental. I haven’t received an email confirmation showing my rental was returned. I was charged 86 dollars on my card. When I returned the truck it said my charge would be around 71 dollars. Where is my previous order? Where is my email receipt showing it’s completed?

Stella H 
Rating:
3.0

My moving process went pretty smoothly except for the damage to my new combo lock (seemed like it was tampered with at some point during travel.)

Joseph M 
Rating:
5.0

Customer did not leave a comment.

ADAMACIO O 
Rating:
5.0

Customer did not leave a comment.

Nicholas P 
Rating:
4.0

Customer did not leave a comment.

Tom L  |  First Impressions 
Rating:
5.0

I was very surprised how wonderful everyone was. I was worried they would think I was stupid when I couldn't find the right gate. But they understood my confusion and showed me how to get there.

LISA C  |  First Impressions 
Rating:
5.0

Fast and friendly service I was in and out in 5 minutes

JOSE M 
Rating:
1.0

Quit renting junk

LARRY D 
Rating:
5.0

I was immediately notified about the staff finding my wallet I had left in the U-Haul truck I had been using. Thank you so very much for kindly returning it as soon as it was found.

SOPHIE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE L 
Rating:
1.0

Falsified contract agreement, and changed information on report to steal money

Naomi H 
Rating:
5.0

Customer did not leave a comment.

Peta-Gaye B 
Rating:
5.0

Customer did not leave a comment.

AMANDA M 
Rating:
2.0

Night shift sucked, day shift was ok.

MARC N 
Rating:
4.0

Customer did not leave a comment.

Ralf T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN G 
Rating:
5.0

Since it was after hours, I did not meet any personnel at the time I returned the trailer. But since I have to answer this question before it lets me submit the survey, which I think is not correct, I will answer the question as a yes.

JOELL R 
Rating:
5.0

My only issue came when I request my boxes be down at a certain time at the warehouses and they weren't but the staff was very quick about getting them for me.

Amber C 
Rating:
5.0

I was in and out of the facility within 25 minutes. I was able to rent the exact storage room I wanted they explain everything well and they even threw in a free lock. Very professional very efficient.

Angilo S  |  First Impressions 
Rating:
5.0

satisfied with the overall experience of the U-Box

Philip T 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C  |  Overall Experience 
Rating:
3.0

Both driver side and passenger door would not close properly

Michael M 
Rating:
4.0

Great group of guys, & great service

marlon g  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maxine j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah f 
Rating:
5.0

Customer did not leave a comment.

WYTISHA D  |  Overall Experience 
Rating:
1.0

I’ve had my storage for over a year , my storage was broken into and a lot of items were stolen when processing the claim they denied the claim due to the false information the property manager provided. they never answer the phones

Shante B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALVIN S  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JAMAAL K 
Rating:
5.0

Remain the same

WOODROW H 
Rating:
1.0

My uhaul was not checked before I left the location it rode horrible kept shaking

LETECIA B 
Rating:
5.0

Customer did not leave a comment.

AZIAZAH E 
Rating:
3.0

I’ve rented U-Haul’s for many years of my life, I’m very disappointed with this transaction. They had no one way U-Haul service. They had 10 trailers in the lot, but nothing I could drop off in El Paso. Had to return it the following week, and I still don’t have a total bill on how much I’ve been gouged for the use of the trailer.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

Beverly M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARNETTA M 
Rating:
4.0

Severe shortage of 15’ trucks for one way Phoenix - Tucson, so I had to pick up about :40 away. Plan was for scheduling to add 100 miles to standard contracted plan, but that didn’t happen (local pickup would have no info on that). Had to call back again to have it added. Pickup agents were professional and helpful, but that location was out of dollys that I’d reserved. Really… Fortunately, my smaller dolly worked to avoid a trip to Home Depot to buy one.

WILLIAM S 
Rating:
5.0

Nothing, everything was great.

ZURI R 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Very friendly customer service

PATRICIA W 
Rating:
5.0

El personal Q me atendio a mi y a mi esposo fue el mejor empleado .. amable nos bring toda la informacion necesario fue de mucha ayuda

fanny o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

The first unit I order was to small but they got me a bigger one the spot very professional a little pricey, but overall my experience was very good thank you so much for making everything so easy for me

Frankie W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

REINA V 
Rating:
2.0

No help pointed at trailer said that’s it. No jack no help bad service. Nice trailer.

ROY D 
Rating:
3.0

Customer did not leave a comment.

JOSE I 
Rating:
5.0

Crew always great, at this Location. Equipment is good too. Only complaint is that I don't get the grand total right away even after returning during business hours. Email department issues, I guess. But this Location is my number 1.

VICTOR V 
Rating:
4.0

Customer did not leave a comment.

Ryan L  |  Overall Experience 
Rating:
5.0

Everything was perfect

LEAH N 
Rating:
5.0

There was nothing I saw that needed improvement

DORNELL J 
Rating:
5.0

Customer did not leave a comment.

eduardo f  |  First Impressions 
Rating:
4.0

Proficient and very courteous

KENNETH B 
Rating:
3.0

Customer did not leave a comment.

Arjahney w  |  Overall Experience 
Rating:
5.0

We had a great experience. Antonio provided excellent customer service. We appreciate the professional and courteous service. Thank you.

THOMAS L  |  First Impressions 
Rating:
5.0

💯 recommend

LUIS N 
Rating:
5.0

Nothing noted all is well.

JULIANA S 
Rating:
1.0

Customer did not leave a comment.

Randy M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBORAH B 
Rating:
5.0

I was helped by Antonio at the 43rd Ave and southern location around 5:30 pm on 1/30/2025. He was extremely polite, friendly, and very helpful. He was patient since it was my first time going through the process and he answered all my questions with confidence and was knowledgeable about the process. I got a storage unit and truck reserved for use by Antonio. I 100 percent will be using this service in the future thanks to Antonio!

DAVID L  |  First Impressions 
Rating:
5.0

Put on more help

WOODROW H 
Rating:
5.0

Customer did not leave a comment.

Beverly M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amara R  |  Overall Experience 
Rating:
5.0

I really appreciate the great customer service at this location. The insurance policy is a scam - I will *never* pay for insurance through this carrier. Personnel is top notch.

Grace R  |  First Impressions 
Rating:
1.0

I had a flat tire on the inside wheel and it took over an hour on the side of the road waiting for a tow truck. The tow truck driver said the tire was so bald that it should not have been on the truck. I'm not happy.

Melissa L 
Rating:
5.0

Recommend for Truck rental

JACK K 
Rating:
5.0

Don't see any need for improvement!! Everything went smooth!! Herb did great job explaining everything. He's my go to guy now for uhaul needs!!!?

Harley B 
Rating:
5.0

Customer did not leave a comment.

darlene w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOIE M 
Rating:
5.0

Nice people nice place easy

ROY D 
Rating:
5.0

Great customer service carlos ,carlos amazing job Very respectful and helpful good workmanship.

yara r  |  First Impressions 
Rating:
3.0

Everything was good except every single time frame was missed drop off was only 30 min, pick up was rescheduled by a day and then rescheduled again. This created changes when box got to arrival locations, we ended up renting a truck instead of waiting for delivery as that would have been delayed. Nothing in this was super frustrating but almost became comical near the end. The staff at all locations were helpful, polite, and did their job well. I think there may be opportunities in your scheduling system, like not allowing self scheduling for days when drivers are unavailable. The box arrived exactly like I left it.

Travis D 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J 
Rating:
5.0

Customer did not leave a comment.

CORINNE H 
Rating:
3.0

Customer did not leave a comment.

PAUL P 
Rating:
5.0

Todo el personal se porto muy amable y las istalaciones estan muy lipias y cuenta con mucha seguridad

yohana s  |  Overall Experience 
Rating:
5.0

I’ve been using U-Haul for years already and honestly this has been the cleanest, friendliest and helpful store . Keep up the good work . :)

SARAHI R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH W 
Rating:
5.0

Customer did not leave a comment.

JONPAUL W 
Rating:
5.0

People who work there are amazing

KAREN S 
Rating:
5.0

Jose was great!

DAVID G 
Rating:
5.0

I noticed that the air tire pressure on the 2024 Chevy Silverado was set at 30 psi on all 4 tires. I checked the door specs and it said correct psi was supposed to be 45psi. I told the representative and he said it was probably fluctuating because the weather is a bit cold outside. Now as we all know , the smaller the tire the more revolutions that tire is spinning which in turn more mileage on the vehicle. Mind you this is a 2024 Chevy truck. What if I happened to tow a trailer then what , tire gets hot pops and can that can be catastrophic . Keep in mind, we’re renting these trucks @.79 cents a mile . So bottom line , smaller size tire = more revs on tire = more mileage which in turn more money U-Haul makes. Now I know this air pressure stuff can be a mistake, but I know for a fact that whichever employee washes and or resets and inspects the vehicle for the next customer either is not checking the air pressure or has been taught by there superior to do this “trick” .”& by the way this vehicle did have an air pressure gauge in the middle console “ It’s the oldest trick in the book , the old taxi companies use to do this trick back in the 80s and got in trouble for it, just to make more money off the customers. So for the next guy STAY WOKE PEOPLE!

DANIEL G 
Rating:
5.0

Customer did not leave a comment.

Isabella M  |  First Impressions 
Rating:
4.0

I moved everything from my rental storage unit on Saturday, January 4, 2025. I had just returned from Mississippi burying my only sister. Please don’t charge me a rental fee for January 2025. Sandra Jenkins 623-680-4708

sandra j  |  Overall Experience 
Rating:
5.0

Hibiscus service ever

JAMAL J 
Rating:
5.0

Customer did not leave a comment.

PABLO Q 
Rating:
5.0

Customer did not leave a comment.

Max H 
Rating:
1.0

I was charged 160 dollars when I have pictures and proof that I only used the truck for 12 miles yet the store documented me as using over 140 miles.

Josephine F 
Rating:
5.0

Very clean unit. The drive up access made moving in very fast and easy.

Annette S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Doug M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicosha j  |  Overall Experience 
Rating:
5.0

Excellent service and we will use them sgain

Roland H  |  Overall Experience 
Rating:
5.0

This is by far the best U-Haul facility in Phoenix!!

Kimberly S  |  Online Move In 
Rating:
5.0

Very friendly

Gregory F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD K  |  Overall Experience 
Rating:
1.0

BUGs and dirty storage!

Mizael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon M  |  Online Move In 
Rating:
5.0

Customer service was excellent.

LISA L  |  First Impressions 
Rating:
1.0

I’ve rented U-Haul equipment since the mid seventies. Your rental facility in Laveen Arizona located on Southern is one of the nicest ever! Your service rep Antonio explained the advantages of getting both a moving truck and a storage unit to save money, I decided to get 2 units... This rep is both knowledgeable and friendly and should be in a management position or training to become one. I’m very happy with his overall care and the decision to use U-Haul..!

Tyrone T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kanika f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth g  |  First Impressions 
Rating:
5.0

It was beginning to cost too much. But I appreciate the time I've had with Uhaul.

James D  |  Overall Experience 
Rating:
5.0

Today was the first day I used the storage. I don’t have any comments yet.

Vincent R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassandra F  |  Online Move In 
Rating:
2.0

I had my Camper stolen. Which was devastating. I put several thousand dollars into the camper. Then to have it stolen SUCKED.

Jack K  |  Overall Experience 
Rating:
5.0

Thank you!!!

Tricia M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda L  |  Overall Experience 
Rating:
5.0

Everyone is very helpful and knowledgeable! Very clean and well organized facility. Keep up the GREAT Work! Highly recommend this location to anyone needing storage!!

Mandi G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marwan t  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Clay Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carter H  |  Overall Experience 
Rating:
5.0

The staff is incredible above and beyond for sure. Thank you.

Tim O  |  Overall Experience 
Rating:
3.0

Storage unit had RAT DROPPINGS AN ATE INTO MY BELONGINGS!!! I HAD THE UNIT FOR 3 YEARS. I WOULD LIKE TO BE REIMBURSED SOMETHING FOR THIS MANAGEMENT TOOK PHOTOS OF UNIT HAVE N

Russell V  |  Overall Experience 
Rating:
3.0

It’s upsetting that when we write a contract and set a price every month you guys want to raise the price up

Richie B  |  Overall Experience 
Rating:
1.0

My RV was vandalized, inside and outside. Max security, no it’s the contrary.

Bea F  |  Overall Experience 
Rating:
2.0

I made a reservation for a covered RV spot through the phone with U-Haul and got a confirmation in the application on my phone. At the scheduled day I drove over to the Laveen unit and the gentleman at the front desk didn't recognize the reservation I had on the app. Therefore he had to make another one through the unit's computer. That reservation didn't work as well because I couldn't find the spot in the building. Then he made a third one where he couldn't find in the map hanged on the wall behind him but I gave him a ride in my car so he could show me where the space would be when I realized is was uncovered. I had a flight scheduled to take that day and I was in a hurry. I took about 1 hour the whole process. I lost the flight (it was also the Windows breakout weekend). The manager had to contact me to try to find another spot but I ended up canceling the service because it didn't work for me. Would not recommend U-Haul for car/RV/boat storage.

PATRICIA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley G  |  First Impressions 
Rating:
5.0

Thx 4 helping me

Phill R  |  First Impressions 
Rating:
5.0

I was very happy with the service and yes, I will recommend somebody else. Never had any problem with the staff. Everybody was real nice not have any problems the three years that we were there.

Antonio Y  |  Overall Experience 
Rating:
5.0

This uhaul location is very clean, friendly and understanding. Staff is quick with any issues and very friendly.

kenya J  |  Overall Experience 
Rating:
5.0

Night shift employee was not friendly carry a smile some are just that way but a smile always makes things better especially what I'm going thru in life rn

jessica i  |  First Impressions 
Rating:
5.0

It would have been helpful to have office hours during weekdays that were after 5 PM. It was otherwise a great experience with this U-Haul location with all the staff that I worked with, especially Jose.

Alex G  |  Overall Experience 
Rating:
5.0

Everyone was very helpful at this location.

Traci J  |  Overall Experience 
Rating:
5.0

This location is out of the way, but worth the extra miles to receive the BEST services. Thanks again you guys and gals.

Christopher G  |  First Impressions 
Rating:
3.0

I did not receive the supplies I ordered. The online reservation system was difficult to navigate.

JOHN G  |  First Impressions 
Rating:
5.0

The workers were professional there was a new lock in the storage for me to use. Thanks for the lock I appreciate it

Martha J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodolfo g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tylisha w  |  Overall Experience 
Rating:
5.0

Excellent customer service

Cindy H  |  First Impressions 
Rating:
5.0

Had to go look for carts once in the facility FYI

MARCELO P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra j  |  First Impressions 
Rating:
3.0

Though the facility was clean and the hours were convenient the price went up every six months that I was there. I was there for two years and the box that we used to open the gate stopped working after maybe three months so I would have to let my window down or get out of my car to hand push in the code to open the gate. The reason why I am leaving the facility.

RICKY J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melina B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C  |  Overall Experience 
Rating:
5.0

Staff was very helpful with great customer service

william r  |  First Impressions 
Rating:
2.0

The reservation I made over the phone with a U-hal agent was unavailable when I came to drop my car. Just be aware of the glitches in the system, so that doesn`t happen to you too!

PATRICIA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA J  |  Overall Experience 
Rating:
5.0

I was extremely happy with the service I received. I was unable to make payment for a while. I was told by friends that if we didn't make payments monthly my stuff was going to be auctioned off. When I went back my stuff was still there. I was overjoyed to know. Really appreciate you guys. I also thought that the area was going to be too hot for the furnitures. The area was well-air-conditioned and nice. Thanks U-haul

alisha s  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Thomas F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sylvia W  |  First Impressions 
Rating:
5.0

The building is very clean and secure. Plenty of carts and dollies. Excellent Customer Care the staff is not only available but helpful. The boxes are good quality. I was able to upsize my unit days later with no complications. I have no complaints only good things to say I would definitely recommend U-Haul for truck rentals, moving materials and storage use.

cherita k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Starkemia G  |  Online Move In 
Rating:
5.0

This is my second time ever using self-storage and first-time using U-Haul. I live in the area and witness the new faculty being built. The facility has exceeded my expectations. I'm very pleased with the climate control unit, security, and amenities at the location. I'm confident my experience will be a great one.

dierdre j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

liliana r  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fabiola C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristina g  |  Overall Experience 
Rating:
5.0

Fantastic service

Michael M  |  Online Move In 
Rating:
3.0

Like most businesses they assume customers expect rental increases every year but when those increases are greater than inflation costs it means customers should shop for competitive pricing…Loyalty ends with greed. Saving $450 per year

dicki a  |  Overall Experience 
Rating:
5.0

Still waiting to get my refund that I paid for this month!!! To be deposited into my account that it came from!!! Thank you!! Honestly, that was the best storage unit I’ve ever rented in my life with a climate control!!! your prices are very reasonable thank you!!

Mark B  |  Overall Experience 
Rating:
5.0

The staff at this location are very helpful and friendly and it’s a very clean and well lit facility

Amanda A  |  Overall Experience 
Rating:
1.0

Huge fiasco with Uhaul cancelling my tow dolly rental. Employee said he found a new reservation and would call and confirm to them a $0 charge for U-Haul’s mess up. They had no dolly. I had to then drive 1200 miles with not only a truck that U-Haul suggested that was way too big and expensive, but I then put miles on my SUV and paid for gas. Horrendous experience.

MADISON W  |  Overall Experience 
Rating:
4.0

The only reason I did not give "excellent" was because the facility was out of key fobs for the gate, so I'll need to come back - the person at the desk did not know if key fobs would be available in a few days, a week, or a few weeks. He should have said "I'll talk to my manager, order them today, and call you when they arrive."

JUSTIN R  |  First Impressions 
Rating:
5.0

Storage unit looks brand new and it's super clean.

jose p  |  Online Move In 
Rating:
5.0

Friendly and courteous employees, customer service was great, choosing a storage size was easy as they were displayed in the office, parking lot easy to view size of truck needed, availability was awesome as we were able to get in and take a truck the same day!

daniel a  |  First Impressions 
Rating:
4.0

Nice staff

Armida P  |  Overall Experience 
Rating:
1.0

Front office very difficult to get a hold of. 2 distinct late fees are abusive. Storage unit dark and dusty. When I walking into the unit after 2 years I did not recognize my items as there was a thick layer of dirt covering everything. $90 a month for storage and no one, had the good sense to tell me, at any point “hey it gets dusty back there make sure to cover your items on plastic.” That’s all it would have took. Some of my items are permanently damaged and had to be thrown away. Animals and dead bugs were all over some items. Even the covered ones!

Yvette R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerard V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

xavier b  |  First Impressions 
Rating:
4.0

Attempted to complete my move in online. Your website is awful!

oscar s  |  First Impressions 
Rating:
5.0

Good job!

Darien T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eugene G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina A  |  First Impressions 
Rating:
5.0

The man who helped me was very knowledgeable and pleasant. He made my move in experience easy.

LEONEL L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornelius T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cantanese A  |  Overall Experience 
Rating:
4.0

Would be nice to have information stored in your system so I don’t have to upload my drivers license every time.

DEBORAH S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIA V  |  Online Move In 
Rating:
5.0

All went smooth.....good selection and good service....

Roland H  |  First Impressions 
Rating:
5.0

Manny the manager was SUPER helpful during our renting experience. We dropped off our uhaul trailer and rented a storage space as well. Would recommend to anyone for friendly service and an amazing facility!

Amber T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIODORO C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIODORO C  |  First Impressions 
Rating:
5.0

I really enjoyed doing service with y’all. I will recommend a friend or family to rent a U-Haul with you guys. I would like to leave on a good note. I might have to come back one day thank you very much.

Camille M  |  Overall Experience 
Rating:
5.0

Staff was very nice and helpfull The place was secure and perfect

Gilles P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Y  |  Online Move In 
Rating:
5.0

Excellent Service

jamesetta g  |  First Impressions 
Rating:
5.0

Timely clean Customer oriented

Gerard V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAYLOR K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A  |  Overall Experience 
Rating:
5.0

CONGRATULATION, IS VERY GOOD, I LIKED.

aldo c  |  Overall Experience 
Rating:
5.0

Thank!

Ward R  |  Overall Experience 
Rating:
5.0

Great staffs and manager! Very happy during the year I was there.

Vu N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul s  |  Online Move In 
Rating:
5.0

Just nice overall

Armida P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris W  |  Overall Experience 
Rating:
5.0

The personnal was very helpfull and professional

Gilles P  |  First Impressions 
Rating:
4.0

Wish the staff would answer the phone more often rather than being shifted to central dispatch.

CARSON B  |  Overall Experience 
Rating:
5.0

There was an issue with our space numbers and we ended up with a double contract. Once I realized there was an issue & reached out to Manny (Manager) he promptly got it corrected. Thank you Manny for seeing the issues through & getting them resolved as soon as possible!

AMANDA C  |  Overall Experience 
Rating:
5.0

i like how i didn’t have to go through the hassle of coming in before scheduling a unit, i did everything completely online which was very convenient for me because my day was very busy ! so i absolutely loved the experience!!

brandy t  |  Overall Experience 
Rating:
5.0

Very pleasant peoples to work with

john R  |  First Impressions 
Rating:
1.0

Awful Awful Experience. Im beyond frustrated and there are LITERALLY too many issues to name. All i can say is this has been the worst experience of my life and I will NEVER book uhaul storage again.

Layla B  |  First Impressions 
Rating:
1.0

I got charged for a whole month I wasn’t storing. Was told I would get a refund. Never got my refund. Store said I was out of luck when I called back

Taylor B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY F  |  First Impressions 
Rating:
5.0

The staff member that helped me was very professional, and patient. He spoke Spanish which made it a lot easier for my wife and answered all her questions.

NANCY L  |  First Impressions 
Rating:
5.0

We had reserved a large spot for our RV / Trailer online and upon arrival with our RV / trailer the spot reserved was not as expected. ( needed 2 spaces in a row - got 2 spaces on different lanes) We pulled around with our trailer to speak with the office staff and they were able to get everything figured out and get us what we needed. So far so good!

AMANDA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aldo c  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clinton L  |  Overall Experience 
Rating:
5.0

Excellent customer service. Thank you.

MARY I  |  First Impressions 
Rating:
4.0

Very clean, nice place. One issue. You need to install a keypad for the access gate to be accessed from the drivers seat of a motor home. I had to get out, put in the code and run back into the drivers seat to open the gate. By the time I got back there and started driving in, the gate started to close. I had to have another customer do it for me, to finally get in.

Bryan N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

groody h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeremiah h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack K  |  First Impressions 
Rating:
5.0

Been there for five years or so. All good. Thanks Manny.

daniel l  |  Overall Experience 
Rating:
5.0

The two guys that you had today was very awesome. Thank you guys for all your hard work that you do to make sure I'm able to move and get things done thank you so much.

Sally H  |  First Impressions 
Rating:
5.0

Has my storage 10 years and if I needed storage again I would use them again

Deborah H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B  |  First Impressions 
Rating:
5.0

Fully satisfied! In 2024 do more!!! During the winter once a month give customers a free cup of coffee or hot chocolate. Warm souls do business well. In the summer have a small bottle of water this refreshes the mind and it makes you think much better 😀

Velma J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornella M  |  Overall Experience 
Rating:
5.0

The staff is super friendly and helpful.

Linda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R  |  Overall Experience 
Rating:
5.0

Manny was great and very accommodating in helping us return the trailer and helping us get the right storage unit. Great customer service by all at this location.

Christina S  |  First Impressions 
Rating:
5.0

The representative that helped us was very polite and very helpful and getting the first month off is wonderful especially when your moving and having to pay a lot of money for move in fees you guys are awsome I will definitely tell family and friends about you guys

patricia g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan M  |  Overall Experience 
Rating:
5.0

I would like to thank the young man for showing me. The different unithat's you guys have there when I had a plant last month? I was only told you guys only had a 5 by 5 and 10 by 10 and come to find out. You guys had a 5 by 10 which worked perfect for me. And that was a different young man that told me about that. So I'm glad I didn't have him this time to talk to me. Because I would've never known that. You guys had a 5 by 10 which worked out perfectly for me. Thank you.

reuben g  |  First Impressions 
Rating:
5.0

Great

Joshua C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE N  |  First Impressions 
Rating:
5.0

Manny and staff were awesome

Paint o  |  First Impressions 
Rating:
5.0

It was a nice facility and everything fit perfect in the units

Jordan M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maureen J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha F  |  Overall Experience 
Rating:
5.0

Drop off-pickup, loading-unloading bays are a genuine improvement for summertime uses.

Phill R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James P  |  Overall Experience 
Rating:
5.0

We only had an issue with access to loading are after 7pm,Staff was great in answering questions and being very helpful .

Michelle C  |  First Impressions 
Rating:
5.0

Very clean and organized. Love it.

pedro r  |  First Impressions 
Rating:
5.0

The owner is a great guy

George R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornella M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN M  |  First Impressions 
Rating:
5.0

Great customer service

STEPHANIE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN D  |  First Impressions 
Rating:
5.0

Waiting to move into the new storage when it opens . Looking for a outside space to park my hauler

Bryan J  |  Overall Experience 
Rating:
5.0

They were excellent especially Latecia. She was a professional and very customer service oriented .

Tonietta S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE B  |  First Impressions 
Rating:
5.0

I’ve been using U-Haul for a while now from various states/cities. I’ve always had good customer experience and service from the staff and I will use U-Haul again if I had to. They have accommodated me well. My items was secured and just like I left them. I love that it’s one level and you don’t have to use stairs or an elevator.

CASSANDRA M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn U  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BOOKER D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claveese C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGERIO A  |  Overall Experience 
Rating:
5.0

The facility was clean and everyone was very helpful.

Seanoa L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAYIJAMAHE G  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

NICOLAS E  |  Overall Experience 
Rating:
2.0

I pulled up next to my drive up unit to unload my car. To my horror, there were a bunch of long (more than 3 inches) nails on the ground next to the storage unit where I had pulled up. I have been trying to reach someone at the office to let them know for the past two days and each time I call, I am unable to reach anyone. This is a dangerous situation and I can’t even reach anyone to ask them to remedy it.

Nor C  |  First Impressions 
Rating:
5.0

Amazing place to store and communicate with associates

gumecinda t  |  Overall Experience 
Rating:
2.0

Would have been better if , they would have given me enough notice, regarding my truck rental. I had to go cross town to pick up a truck, after I made a reservation a month ago. My storage was Lavern but had to and pick a truck on baseline. Make to baseline and they did not have my truck size and I had to take a smaller truck, which didn’t fit all of my stuff… I lost a lot of my personal items on my way to Spokane. I will not use uhaul again.

Amanda P  |  Overall Experience 
Rating:
5.0

Awesome location. Next time I need to get another unit I will drive an hour out of the way to reserve here over other locations

Harlin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSIE S  |  First Impressions 
Rating:
5.0

NA

robert f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

javier l  |  First Impressions 
Rating:
5.0

Manny and his new front desk support are very professional efficient. Refreshing!! Far better experience than U Haul in Murrieta, CA Jefferson Ave Location. Outside of Terri providing world class service not a place I would recommend to anyone. Everyone is in charge but leadership. People price customers from emotions. One person said free, another person quoted a flat rate and the Storage Manager labor cost dumping fee etc.... I've called U Haul customer service line to registered concerns she recorded but no response yet from anyone. When I called the Call center per protocol emails go to General Manager of the store first, as I requested a District Manager elevation and was denied.

Sherrick D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erick B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYASHAH M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denisa m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helmut B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashonti N  |  Overall Experience 
Rating:
5.0

Such a nice clean well organized establishment Thank You

Michelle T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNY W  |  Overall Experience 
Rating:
5.0

U-haul is the best place to store your furniture whatever you need to store.

Andre W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara D  |  Overall Experience 
Rating:
4.0

What question number one the storage was Secure but it wasn't well lit. Overall in my almost 7 years of renting this storage I never had any problems. Thank you very much

Susie V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE P  |  Overall Experience 
Rating:
5.0

Rented unit for approx 10 yrs. Excellent experience & customer service is phenominal. Would of continued renting at Laveen location but needed larger & air controlled unit, none were available. That's the only disappointed I encountered. Thank you!!

Desiree F  |  Overall Experience 
Rating:
1.0

Your general manager Manny Garcia wasn't very helpful and very rude obnoxious and very combative for no reason your last manager George he's a very nice guy very helpful I wish she was back I will refer friends then

denis b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isidro l  |  Overall Experience 
Rating:
2.0

I've been with U-Haul since 2014 between 3 to 4 different ones but I could no longer afford the rates that you guys keep jacking up every so many months; which therefore forced me to move out of the storage unit. You're pricing is extremely high in my opinion. I've been at this specific location since 2017 and I seen a lot of changes during that time. Everything was great when Lynn and her husband were the General manager's but they moved on and now run the Ahwatukee facility. Since they left their has been a number of different manager's but the facility was never the same . The grounds were not kept up to par along with the restrooms. Their use to be carts for everyone to use but now their is only 3 carts total left and the carts are left in only the first building which was so inconvenient. I would give a 5 star rating but since Lyn and her husband left I could honestly only give maybe a 2 star rating. Also what was really inconvenient was the fact that I paid for 24-hour access and did not have its a majority part of the time because no signs were displayed boldly to be seen for U-Haul returnees to not Park in the entrance.. this last month I had taken off the 24-hour access to start the following month but was charged to full amount but tonight access the full month until the last 3 days that I was there. Very very disappointing.

Tricia M  |  Overall Experience 
Rating:
5.0

I noticed a couple of dead roaches in the unit. I am wondering if you have a bug problem? And should I be concerned when I remove my things.

Seanoa L  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Tyshaya l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larraine T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel P  |  Overall Experience 
Rating:
5.0

Very much Pleased!

londell w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Y  |  First Impressions 
Rating:
5.0

I’m very pleased with the facility and the staff. My brief stay was worry free.

Loren R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara M  |  Overall Experience 
Rating:
5.0

I need to move or store I always go to U-Haul next door.

Robin D  |  Online Move In 
Rating:
5.0

Very friendly

Irene C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VANESSA B  |  Overall Experience 
Rating:
3.0

The rate continued to rise by the time I closed up my storage the price was $133, from $103 over a three year span.

Mary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAMILLE A  |  First Impressions 
Rating:
5.0

I'm very happy and grateful for the U-Haul 30 day promotional service and the great customer service experience with staff. Thank you U-Haul

Derrick S  |  First Impressions 
Rating:
4.0

Altino stepped it up for us; our truck was it yet returned from previous customer & Altino stepped up made sure we had a truck! Thank you…Altino

CYNTHIA G  |  First Impressions 
Rating:
5.0

Very good customer service. 10

Irene C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chila W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan W  |  Overall Experience 
Rating:
2.0

They dont answer calls, sound like they dont really care, were unable to make my needs a priority over theirs when it came to providing me with a receipt for my transactions. Didnt care they had the wrong contact information for me, they were sending information to my ex wife smh.

JUSTIN A  |  First Impressions 
Rating:
3.0

In the 3 years I stored my belongings at your facility my rate went up every year. When I asked why they said it was inflation. It's, not inflation its price gouging. I went to your competitor and have a unit twice the size for the same price. That's my only complaint. Thx.

Anthony G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter S  |  Overall Experience 
Rating:
1.0

Hallways were extremely dirty. Saw trash that was there for 2 months without it being cleaned. The road in the storage unit was filled with trash next to the storage doors. Storage facility needs to be cleaned!

Pablo H  |  Overall Experience 
Rating:
3.0

We have used this Uhaul for years. Some of the staff were great. And some staff were horrible.

Mary E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason J  |  Overall Experience 
Rating:
5.0

Well take care of facility

Jerusha M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diego O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taneisa C  |  Overall Experience 
Rating:
3.0

I messed up. I nee a storage unit that is wider than higher. I thought that this unit was way too small and I let the movers try to pack it anyway because I was in a time crunch. I cannot register any complaints except for that small unit. It appears to be 3+ feet wide as opposed to 5 feet.

Tonietta S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margie n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chad a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLENE S  |  Overall Experience 
Rating:
1.0

Michael is & was very Rude❗️❗️❗️

Tish W  |  Overall Experience 
Rating:
5.0

The office employees are efficient and nice

Amber K  |  Online Move In 
Rating:
5.0

My only complaint is my storage unit fill up with dirt. It is not sealed well at all. Everything was filthy Great staff and always helpful

Christine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashiara w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R  |  First Impressions 
Rating:
5.0

If my acct didn't get behind on payment I would still be using ur service

tracy t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan J  |  Overall Experience 
Rating:
5.0

The young man that worked the front counter was exceptional for only having a few months experience. He was friendly, knowledgeable and when out of his way to make sure I had a pleasant experience. Refreshing to see as this is not always the case today.

James B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodolfo R  |  Overall Experience 
Rating:
1.0

Reserved online when I showed up they said they didnt have that size available. when I asked why they would give me a confirmation number for the size I wanted all he could say was , I dont know. We traveled over 4 hrs to drop items off. Horrible. They didnt even give me lock at first I had to call them at the office and my husband had to drive all the way to the front pick it up. They could have easily used their little golf cart they used to take us to another spot which he drove super fast while my son and I were in the back. Kinda of scary but at this point we just needed a storage unit. A rodent bait box was even in there. Rodents....augh..what a scary thought. I really dont need rodents nibbling or ruining and of my items. Hoping for the best here.

Rosemary L  |  First Impressions 
Rating:
5.0

Last owner , was a disgrace to the business and manikins. The new owner , mr. Tree is excellent. He is helpful, and so nice. Liked working with him. Will go back and definitely will, recommend to anyone. Family and friends.

Denise F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY M  |  First Impressions 
Rating:
5.0

The associate was friendly professional and helpful. I’m glad I made the switch from destination rv go here . Thank you !

Bryan J  |  First Impressions 
Rating:
5.0

Dasia was very helpful, Great customer service.

Cecilia G  |  Overall Experience 
Rating:
4.0

Location was conveniently located, staff was friendly and helpful . Good over all experience with this location. I've rented trucks, trailers and storage spaces it all went well. Much appreciated

Paul H  |  Overall Experience 
Rating:
5.0

The guys were so polite and helpful. Renting is a breeze. Excellent employees

Christine B  |  First Impressions 
Rating:
5.0

I would like to that the young Gentleman name Michael for all his know how ,,And the very kindness that he gives to customers

Mabel S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danté D  |  Overall Experience 
Rating:
4.0

Price keep going up. For a small storage

Tammy W  |  Overall Experience 
Rating:
5.0

Thank you

Janice S  |  Overall Experience 
Rating:
5.0

Thank you nice storage i appreciate your business

Janice S  |  Overall Experience 
Rating:
5.0

Everything went well at storage. All employees were very efficient.

Kelly T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liza a  |  Overall Experience 
Rating:
4.0

The general manager kept Persisting that there was no storage units left when I paid for a reservation a day beforehand I have the storage room number and he kept telling me that he had no more units. I paid for 3 smalls boxes and tap and a lock I didn't receive any of those or got reimbursed and I was given a drunk with a quarter of a tank of gas and I had to fill it up. I'm not angry or mad these are just my comments I don't have any interest in pursuing this

John P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela G  |  First Impressions 
Rating:
5.0

We would definitely use you again thank you for your service

Linda G  |  First Impressions 
Rating:
5.0

KEEP UP THE GREAT WORK THANK YOU

ebone p  |  Overall Experience 
Rating:
3.0

Store change management the lady that was there in the past always rude. Glad you changed that And your prices are to high from small unit. Prices gouging.

malissa l  |  Overall Experience 
Rating:
5.0

Clean well maintained too expensive coast is over the top no justifications for these hikes sad

JERRY J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JackieR L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas S  |  Overall Experience 
Rating:
5.0

Fast, easy, and convenient .

KRISTIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rene p  |  Overall Experience 
Rating:
5.0

Fueron muy amables y me atendieron bien

Lucia G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S  |  Overall Experience 
Rating:
5.0

No comments, my experience it was fantastic, thank you.

Elda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary R  |  Overall Experience 
Rating:
5.0

I will refer Family and Friends... Nice customer service..

Crystal A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HOLLIS P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danyele G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lynnea M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ted W  |  First Impressions 
Rating:
5.0

The only negative to my storage experience was the fact that my catalytic converters were stolen from my vehicle on your property. Other than that was wonderful.

JAY D  |  Overall Experience 
Rating:
5.0

When ordering online I was advised I would receive a free lock. I wasn’t provided a free lock which did not sit to well with me I would still like my free lock that’s what promoted me to move forward with choosing U-Haul

DaQuan T  |  Online Move In 
Rating:
5.0

Excellent customer service

Stanley N  |  First Impressions 
Rating:
4.0

I put four stars, only because I was given a smaller storage then what I asked for, so I had to pay for two storages because they didn’t have the size I asked for. for a mistake I had nothing to do with I should have been accommodated until there was one available . Not cool!!!

Debra D  |  Overall Experience 
Rating:
5.0

I have always used the Uhaul services in Laveen on 44th avenue on west baseline for years. I love it, the starr, and the service's" I wouldn't go to any other place. I know there are new managers now, if they are anything like the prior managers, that Uhaul in Laveen will continue to be Awesome.

Ophelia A  |  Overall Experience 
Rating:
5.0

Myself, my husband David & my son Jason who actually used our enclosed unit mostly, have nothing but Very High remarks & Highly recommend this facility for ALL of their storage units (Enclosed & open drive up parking units) & their Highly professional staff assistance. Thank you for everything. 👍👍👍👍

Cathy T  |  Overall Experience 
Rating:
5.0

The best storage ever!!!!!

OMORRIO F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor V  |  Overall Experience 
Rating:
3.0

I was very disappointed when my mattress got water damaged and uhaul couldn't do anything to assist me,I rented on the air conditioning control on the inside thinking all was ok but since I didn't add insurance I was not compensated,very upset about this.

SHIRLENA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY S  |  Overall Experience 
Rating:
5.0

Very satisfied. The storage rooms are very clean.

Gloria G  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

ERIC M  |  First Impressions 
Rating:
5.0

Staff is always friendly at the Laveen location. Lynne is amazing and always available to assist

Leah H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arie j  |  Overall Experience 
Rating:
5.0

Everyone was very pleasant. My experience was a good one and I would highly recommend this U-Haul facility for storage⭐⭐⭐⭐⭐

Lori G  |  Overall Experience 
Rating:
4.0

LYNN is the GREATEST OF ALL TIME. HER UNDERSTANDING AND KINDNESS WILL NEVER BE FORGOTTEN...

TASHA W  |  Overall Experience 
Rating:
3.0

The one reason why I think I wouldn’t recommend is bc it seemed like they always raised the price on us. I feel like if you are loyal to a business as long as we were to UHAUL you shouldn’t keep getting your rent raised. I’ve used a company years back and never got my storage raised.

JEFFERY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathryne c  |  Overall Experience 
Rating:
5.0

Great place. Easy to access with pin and card. Open late even without 24 hour access. Great folks in the office.

Filemon R  |  Overall Experience 
Rating:
5.0

Awesome fast and friendly customer service. From the management on down they were accommodating and super efficient. LOVED LOVED LOVED MY EXPERIENCE

Charita H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis l  |  Overall Experience 
Rating:
5.0

The facility managers are nice people.

darrell r  |  First Impressions 
Rating:
5.0

The space I rented was really great, secure and well lit. The staff there were nothing short of awesome. I would highly recommend!

jeff k  |  Overall Experience 
Rating:
5.0

Need to open earlier on Sunday. Need a better backup system if the main one goes down

Willie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew G  |  Overall Experience 
Rating:
5.0

Thank you for the use of your storage facility-

ONICCA L  |  Overall Experience 
Rating:
5.0

5star all the way

GEORGE V  |  Overall Experience 
Rating:
5.0

No telephone access

Gary R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMEANA T  |  Overall Experience 
Rating:
5.0

Great experience.

SHRANDA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larraine t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gwen r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana R  |  First Impressions 
Rating:
5.0

The staff is very friendly and helpful!! Thank you Lynn and Jerry

Simon R  |  Overall Experience 
Rating:
5.0

I always go to the u haul on 44th southern they are the best

LILLIAN A  |  Overall Experience 
Rating:
5.0

Management is excellent at this location. Thanks!

chris j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

blanca c  |  Overall Experience 
Rating:
5.0

I trust an employees very friendly had a good experience.. thank you for your 3 yr service

Yvonne M  |  Overall Experience 
Rating:
5.0

Nice people they took care of me very well thank you

Marcus F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN B  |  Overall Experience 
Rating:
5.0

Thank you

Daphne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ana L  |  First Impressions 
Rating:
5.0

I always recommend my family members to this U-Haul. I value their customer services, prices and clean facility.

martina a  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

aaron j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KHALIDAH S  |  Overall Experience 
Rating:
5.0

Thank You Keep The Great Work.

tondra d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy g  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful clean facility i would recommend to family and friends.

Davina T  |  Overall Experience 
Rating:
5.0

I have had a wonderful experience with this location. I needed a larger unit and let them know if a larger unit came available please let me know. They called quickly and I was mover in less than two hours the new unit was adjacent to my old unit and the move was easy and quick.

James V  |  First Impressions 
Rating:
5.0

Staff at my location was always friendly and helpful.

Dulce C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amir S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elton m  |  First Impressions 
Rating:
5.0

No issues or problems with renting the storage. Everything went good for me.The people their were friendly and i had a great experience with the uhaul storage rental. Satisfied customer.

Guadalupe T  |  Overall Experience 
Rating:
5.0

I honestly would have never left but we needed a bigger size storage and unfortunately for us you didn't have any available. You are all great and very friendly keep up the great customer service.

sarah r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMAL J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norval J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina G  |  First Impressions 
Rating:
5.0

Great experience. Very nice facility managers and staff.

darrell r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHRANDA L  |  First Impressions 
Rating:
3.0

I wish I could really afford this service but I appreciate the help you have been in the past

Larraine T  |  Online Move In 
Rating:
5.0

I really want to make this storage my storage because it is close to my house, and the people are good

JOYCE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  Online Move In 
Rating:
5.0

Very clean Very friendly & professional

Maria D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amin a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M  |  Online Move In 
Rating:
5.0

You guys are awesome and wonderful people!

MALLORY G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VELMA M  |  Overall Experience 
Rating:
5.0

The staff is very nice and are willing to help you

reuben g  |  Overall Experience 
Rating:
5.0

The owner was very generous lady. She is nice

Guadalupe T  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARRYL W  |  Overall Experience 
Rating:
4.0

The management team has an outstanding service they provide with good courteous and effective relationship with each customer. They provided efficient and thorough communication while being of service to the public.

Barbara C  |  First Impressions 
Rating:
5.0

I really liked the courtesy calls when I would sometimes forget my payment. They were very respectful

moses w  |  Overall Experience 
Rating:
5.0

Thank you for your services. Also for working with me during the times of crisis on my end. And with the current pandemic on going. I definitely will recommend this service to anyone. Thank you Uhaul Storage in Laveen.

deana g  |  Overall Experience 
Rating:
5.0

I Love this Location and the Managers been with them all most 4 years

mamie f  |  Overall Experience 
Rating:
5.0

The owner,s were extremely courteous

Derrick C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy R  |  Overall Experience 
Rating:
5.0

Every time I was there no matter who helped me they were kind and friendly I mean I didn’t go all the time but even when I would call to pay on my storage I would still receive The same service kind friendly and very helpful

jessica s  |  Overall Experience 
Rating:
4.0

I would have given U-Haul an excellent rating if my rental rate would have been pro-rated on my storage unit. Thanks

patricia j  |  Overall Experience 
Rating:
5.0

I did not like the app to make payments. There was always an "error".

Nubia E  |  Overall Experience 
Rating:
5.0

In and out service 👍

Emmanuel R  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff

Paul R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M  |  Overall Experience 
Rating:
5.0

They were always accommodating, helpful and super nice. Excellent service!

Manuel T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C  |  First Impressions 
Rating:
5.0

Excellent Customer Service

TREMAINE F  |  Overall Experience 
Rating:
5.0

Thank you for your Service..

sherleen j  |  Overall Experience 
Rating:
5.0

NO PROBLEMS EVERYTHING WENT SMOOTH

billy g  |  Overall Experience 
Rating:
5.0

The facility was clean and well maintained. I felt safe when I went during the day and at night. The staff was very very kind and friendly. Lynn was very accommodating and kind.

karyne m  |  Overall Experience 
Rating:
5.0

Jerry and Lynn were always helpful, informative, friendly. They always answered all our questions regarding the storage unit, U-Box, rental of U-Haul equipment in general.

danielle l  |  Overall Experience 
Rating:
5.0

First was amazed at the prices, Then the friendliness of Angela and Johnathon, beautiful, very friendly. Received a small history lesson on U Haul by Angela.

Janet P  |  First Impressions 
Rating:
5.0

The storage unit worked for me, and the rental trucks were available when I needed them. I'll be back for trucks in the future. Thank you

Leslie L  |  Overall Experience 
Rating:
5.0

Awesome customer service!!!!!

maurisha h  |  Overall Experience 
Rating:
1.0

The guy that worked with me was rude. I was not told about the miles my card what’s just charged.

Lashoi J  |  First Impressions 
Rating:
4.0

Good overall experience. Only suggestion is more lighting.

sonia C  |  Overall Experience 
Rating:
5.0

Expensive

adam c  |  Overall Experience 
Rating:
5.0

Great customer service and the storage size was just right..

karyne m  |  First Impressions 
Rating:
5.0

Everything was great. Everyone was very nice and helpful.

mary s  |  Overall Experience 
Rating:
5.0

All great!

CHASE B  |  Overall Experience 
Rating:
5.0

Nice staff and very accomdating

raul d  |  First Impressions 
Rating:
5.0

Great job

sharon s  |  Overall Experience 
Rating:
5.0

For the past 2 years the staff was very friendly and helpful with our storage! We were relocated out of town to Reno and now that we have returned they made us feel welcomed back and our things safe

Rosa a  |  Overall Experience 
Rating:
5.0

Thank you for your good Service

CORNET A  |  Overall Experience 
Rating:
5.0

Na

wanda s  |  Overall Experience 
Rating:
5.0

Great customer service. The facilities are really clean here.

Nathaniel F  |  First Impressions 
Rating:
5.0

Good jobs

S B  |  Overall Experience 
Rating:
2.0

One of the reasons why we closed our unit is because the monthly rate kept increasing. I moved my stuff to a place where the rates will never increase and of course are considerably lower then UHaul

JAMES J  |  Overall Experience 
Rating:
5.0

It was fine but the prices went up every year

CHAD F  |  Overall Experience 
Rating:
5.0

Very friendly and helpful owners and staff would recommended them to family and friends.

tammy l  |  First Impressions 
Rating:
5.0

AWESOME

Troy C  |  First Impressions 
Rating:
5.0

Down to earth and friendly!

Veon a  |  Overall Experience 
Rating:
5.0

Jerry and Lynn were Awesome and Amazing! Any problems that I may have had; they both addressed effectively! Thank you both so much for Everything! Blessings, Mari Gonzalez💋 Mari Gonzalez 💋

Mari G  |  Overall Experience 
Rating:
5.0

The whole experience was wonderful. Easy set up and when we were ready to move out easy to leave. Thank you

Armondo W  |  Overall Experience 
Rating:
4.0

NA

Lisa d  |  Overall Experience 
Rating:
5.0

Everyone I had the pleasure of dealing with were very professional and courteous. They were always available to help!! Whenever a need arises I will be sure to visit the Laveen store.

Charles R  |  Overall Experience 
Rating:
5.0

Yes Lynn is amazing

veronica b  |  Overall Experience 
Rating:
5.0

This facility is consistent and efficient, and after using them now 3x's for extended periods, I will continue to use them should the need arise, even if it's out of my way.

Ingrid B  |  Overall Experience 
Rating:
5.0

Staff very helpful.

Debra L  |  Overall Experience 
Rating:
5.0

Overall good customer service experience.

JACQUELINE V  |  Overall Experience 
Rating:
5.0

Always professional and friendly !!!! Always have the right answers and were easy to communicate with. They know what they are doing and do it well !!! I go out of my way to recommend them whenever I

Steve J  |  First Impressions 
Rating:
5.0

I have rented storage space from this location for several years. It's a great facility and the personnel are fantastic! Would definitely use them again for needs in the South Phoenix area.

ERIK T  |  Overall Experience 
Rating:
4.0

We appreciated the use of a clean, lighted area that was secure.. we also liked that it was easy to access and when we were ready to take our items out that was easy too.. thanks to all the staff..

Barb M  |  Overall Experience 
Rating:
5.0

Thank you kindly

michelle c  |  Overall Experience 
Rating:
5.0

Jerry and his wife were awesome and helpful people.

Rick R  |  Overall Experience 
Rating:
5.0

Excellent customer service. From the initial call to me to the truck drop off. I also appreciated to find my storage so clean. I'm NOT a 1st time storage renter. So I know what is to be expected.

Larry L  |  First Impressions 
Rating:
4.0

Many years of great service and easy access. Jerry and Lynn were very nice and helpful.

JASON R  |  Overall Experience 
Rating:
4.0

Need security at night

Timothy M  |  Overall Experience 
Rating:
5.0

Very friendly and extremely helpful!

Jenna N  |  First Impressions 
Rating:
5.0

Lynn and Jerry are AMAZING!! The help with any issues that may come up and work with you through it all. The property is always clean and well taken care of.

CHRISTOPHER F  |  Overall Experience 
Rating:
5.0

Super, super nice (and good) people. Staff was very professional and courteous. The facility is very clean, and accessible. Highly recommended.

darrell r  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff! I’ve rented from them twice and would do it again in a heartbeat!

Pamela P  |  Overall Experience 
Rating:
5.0

You guys are doing an exelente job Thank you

raul d  |  Overall Experience 
Rating:
5.0

Thank u

patricia v  |  First Impressions 
Rating:
5.0

I rented a storage from them 2 years ago, it was such great service that , when i return to arizona i went back to them I love it there, i could have gone to any of hundreds of other storage

Denise F  |  First Impressions 
Rating:
5.0

Great service. Friendly, courteous, and helpful.

vernell b  |  Overall Experience 
Rating:
1.0

They wanted to charge me a 3 month fee for a storage that i had already left empty and that i was not using, i called multiple times to see what was the prob yet they still wanted me to pay for no rsn

hugo g  |  Overall Experience 
Rating:
5.0

I made my comment in the questions above

robert b  |  Overall Experience 
Rating:
4.0

Thank you

daniel c  |  First Impressions 
Rating:
5.0

Great and friendly knowledgeable staff!!

marvina t  |  Overall Experience 
Rating:
4.0

Jerry was very helpful; answered all our questions and was patient while I called our emergency contact for information. Easy check in; storage unit very clean!

danielle l  |  First Impressions 
Rating:
5.0

Jerry and Lynne were great. Always ready to help and handle problems that could happen.

RANDY S  |  Overall Experience 
Rating:
5.0

The team was real nice and I got the first month free for storage

Terra B  |  First Impressions 
Rating:
5.0

Great little storage place.

GINA C  |  Overall Experience 
Rating:
5.0

They were very helpful and made the process fast and simple

Jason P  |  First Impressions 
Rating:
5.0

I didn’t visit much in the 3 years I rented a unit. I was happy with the experience because they made it easy to get in. I was mourning the loss of my mom and they were really understanding.

JANICE M  |  Overall Experience 
Rating:
5.0

He was informative patient and nice Great Customer Service

Cristal r  |  First Impressions 
Rating:
5.0

Moving can be a stressful event. Jerrys staff was exceptionally accommodating to my availability and needs. I highly recommend them for your future storage/moving needs. Thank you!

Veronica M  |  First Impressions 
Rating:
5.0

All employees there always willing to help.

Juan A  |  Overall Experience 
Rating:
5.0

Lynn and her husband are outstanding and they represent the company well

Pernell P  |  Overall Experience 
Rating:
5.0

Excellent

irving l  |  Overall Experience 
Rating:
5.0

Very friendly and easy to get along with and very helpful specially at a last notice change on storage units.

reuben g  |  First Impressions 
Rating:
4.0

The lady at the counter was helpful the storage contained my aunts property who had passed away

betty s  |  Overall Experience 
Rating:
4.0

Satisfied with the unit and customer service.

GWENDOLYN M  |  Overall Experience 
Rating:
5.0

Thanks to Eileen.

LADY P  |  Overall Experience 
Rating:
5.0

Great service!

RUSTY D  |  Overall Experience 
Rating:
2.0

Don't like that the monthly rent is not prorated if you exit the rental early

John W  |  Overall Experience 
Rating:
5.0

Jerry and the staff was great. They made my moving experience pleasant.

Mischa S  |  Overall Experience 
Rating:
5.0

Staff at t his location is awesome.

stacey p  |  Overall Experience 
Rating:
5.0

Excellent service!

Roxanne A  |  Overall Experience 
Rating:
5.0

Great people to work with. Very pleasant

Henry V  |  Overall Experience 
Rating:
5.0

I love this Uhaul facility . For the last 6 years this is the only location I would even consider renting from. Whenever I rented a truck, dolly or my storage unit, I was always greeted warmly.

Lanette F  |  Overall Experience 
Rating:
5.0

👍👍👍

Bryant B  |  Reservation 
Rating:
4.0

Lynn is definitely patient and understanding. Thanks for working with us !

ALYCIA C  |  Overall Experience 
Rating:
5.0

Great customer service

HENREY H  |  Reservation 
Rating:
5.0

Very good good customer service, very helpful.

Juan A  |  Reservation 
Rating:
2.0

Everything was fine. Except the fact that the rooms have a opening on the walls . My stuff was all dusty. In that case I leave it outside my sisterhome. Very BAD DESIGN. NOT HAPPY BECAUSE OF THAT.

angelica o  |  Overall Experience 
Rating:
5.0

Awesome people!

KARINA J  |  Overall Experience 
Rating:
5.0

Thanks Lynn & Jerry for your help and time. Appreciate it much. Blessings to you Take care

SIERRA M  |  Overall Experience 
Rating:
4.0

prices are a little high for long term storage.

judd m  |  Overall Experience 
Rating:
5.0

Truck and storage unit AND customer service were all that we could ask for and more! I would definitely recommend this location.

kym b  |  Overall Experience 
Rating:
5.0

My family and I had our units for several years and our stuff was always untouched, staff was always helpfull all the time.

LYDIA M  |  Overall Experience 
Rating:
5.0

Convenient 👍

brandon g  |  Overall Experience 
Rating:
4.0

Great

darrell m  |  Overall Experience 
Rating:
5.0

Your staff was very help full

Raymond T  |  Overall Experience 
Rating:
4.0

The fact that you have a dump station puts your facility above the rest.

Marta g  |  Overall Experience 
Rating:
5.0

Great facility and friendly staff!!!

Michaela K  |  Overall Experience 
Rating:
1.0

over charged for a dolly, no lock on the bed of the truck, and it was dirty in the bed of the truck and guy tried to lie about it.

Ashley D  |  Overall Experience 
Rating:
4.0

The earlier closing time on Sunday was a bit of an inconvenience but they were Always very helpful and courteous ..

sheri t  |  Overall Experience 
Rating:
5.0

Staff was very professional, friendly, and performed there tasks in an expeditious manner. I'd gladly use this facility again.

Darrell W  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful

DANIEL P  |  Overall Experience 
Rating:
5.0

Great people n place! All went well during a very rough time in r lives. Thnx 4 all ur help n if I ever need u again I will use u again n recommend u!!

Yolanda M  |  Overall Experience 
Rating:
3.0

I was told my monthly rate could be prorated if i pulled my RV out in the middle of the month. When i went to remove it the office told me they did not prorate. Not happy about this,

DAVID L  |  Overall Experience 
Rating:
5.0

U guys have great service

JAMIE R  |  Overall Experience 
Rating:
5.0

.

April O  |  Overall Experience 
Rating:
5.0

NA

Carrie D  |  Overall Experience 
Rating:
5.0

I always felt safe, even at nighttime in my year of renting space. I knew my things were secured when I'd leave. And they have a great staff with AMAZING CUSTOMER SERVICE! Thank you so very much.

natalie G  |  Overall Experience 
Rating:
5.0

Amazing experience from beginning to end!

michala c  |  Overall Experience 
Rating:
5.0

The whole moving experience was as convenient as it was because of Uhaul!!

Douglas B  |  Overall Experience 
Rating:
5.0

Very Very Very Pleased with the service I received.

Sheena G  |  Overall Experience 
Rating:
4.0

good condition and a fare price.

ALFRED M  |  Overall Experience 
Rating:
5.0

Thank you

SIBLE B  |  Overall Experience 
Rating:
5.0

I would recommend to anyone! Thank you!

MARTIN M  |  Overall Experience 
No reviews have been submitted for this location.
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