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John BCustomer Reviews for U-Haul Moving & Storage of Lebanon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very pleased with my experience, however, when I initially made the reservation I was picking up in Lebanon and dropping in York. I was not told until two days prior that the truck I reserved was not going to be available in Lebanon and I had to drive to sinking springs to get it. The first person I spoke to did not attempt to get that truck to Lebanon. I did call back and the girl that I spoke with at that time and unfortunately do not remember her name, but she took some time and managed to work on getting the truck for my Lebanon pick up. Kudos to her for wonderful customer service. Thank you and she is much appreciated!
GLENN RVictoria was great and has terrific customer service, thank you!
GEORGE RNo complaints at all. The experience was fantastic.
ERIC SThe staff was professional and friendly as well as helpful.
JoAnn SFast and easy service
BENJAMIN CThe original location for pickup was a disaster. 440 S 9th St, Lebanon, PA 17042, the U-Haul neighborhood dealer did not know anything at all, claimed he didn't have the information for the rental, said to call the number listed (which was the number of his own location, though he said that it wasn't), said we needed to call the local UHaul location, then said we needed to call the UHaul company. The UHaul company then tried to walk and talk him through the process, he still didn't know how to find the information, and, after 30 minutes of waiting, suddenly said he doesn't have the key to the truck. We ended up going to the listed location above for our rental.
Douglas WThe service person in charge did an excellent job and knew their profession very well.
DONALD LEmployees were very helpful.
Donna RStaff was wonderful and most knowledgeable and helpful.
EDWIN SThank you for great service.
Laura GWe were completely satisfied with the service we received. Staff and manager were well informed, easy to reach and very responsive when we had questions.
ROBERT BVery good services
JENNIFER CTruck was dirty and I had to clean it prior to loading and is it
STEVEN CEverything was good
DAVID Sits very dirty inside w stains on the walls and the ramp sliding door to go in and out w moving carts has been out for months making it very inconvenient
KELSEY J | Overall ExperienceInside the rental, the entire rental smelled of gas. Overall Everything else was EXCELLENT—especially customer service.
Matthew RInside equipment not really cleaned enough, and also the [[ doors open]] light keeps showing on dashboard even though we closed all.. after opening doors and closing them couple times to make it disappear. But overall the experience is good.
Abdellah DRented the trailer for 48 hours but had to have it back before my time was up because there other trailers where down but paid for the whole 48hr no refund I give uhaul a F
CHAD OThe lady at the counter was super efficient, made it quick and easy, and friendly.
THOMAS BMostly about U-Haul in general. I returned my trailer on time and got an email saying I’m late on my rental. Get your crap together U-Haul.
ANDREW YEasy, smooth transaction, no improvements!
Heather HThe vehicle needs maintenance work done. It felt like the transmission was going bad in the truck
REYNA GThe women I worked with was very helpful and made it a smooth process I’ll definitely be back to do more business I think her name was daisy
TRAVIS GTrucks should come equipped with cruise control for long-distance driving. Other than that this was a pleasant experience.
BRUCE PBrian did a great job with his customer service
LEE SAppliance dolly wouldn't tighten the strap correctly.
JOSEPH GAmberlyn was so efficient and helpful. However she was busy helping me change the ball size on my truck and there were 3-4 more customers lined up who needed her. I do believe there should be two people on site. If not for the busy times, at least for safety reasons.
JANICE MFront brake rotors were warped to the point where it caused dangerous shaking going down a 4% grade.
DAVID KVery nice to deal with
JAMES RGreat interaction with staff
THOMAS DEnsure the mileage on the truck odometer matches what is shown in the U-Haul computer system. Before leaving the U-Haul location, I checked the mileage reading on the odometer and compared it to the mileage on my paperwork. It was off by 71 miles, meaning the mileage on these odometer was 71 miles higher. If I would not have caught this prior to leaving, the U-Haul location, this may have resulted in an approximate additional charge amount of $71. Obviously, I would have challenged thiis which may have been a very uncomfortable situation.
JOHN LUnable to think of anything
ZENIS GThis isn’t my first time renting from this particular location, and as always the employees were helpful and courteous and friendly!
Perry AKeep up great work and respect for people!
Sara LThe staff need better communication and detail about the rent and return
YANITZA FI needed a car dolly to haul a car I was in and out of there in about 15 minutes picked up the car took back the dolly fast Service
GREGORY Si am someone that NEVER does these surveys. i don't believe people actually take the time to read them or care about the feedback from their consumers. however, my experience was SO BAD at this UHAUL SITE i had to voice my concern. the woman working at the desk - her name was Daisy - was extremely rude and unprofessional. not just to me but to every customer that was in the store while i was present. while asking the man in front of me how many miles he was going to be taking his truck, he showed her his phone and she said "you're going to have to do better than that, i don't read spanish". another customer walked in to return his truck. for some reason he was owed money back. daisy proceeded to tell this man that he will have to come back later or on another day to get his refund. because she "too busy to open up the cash drawer to give him money back and he would have to come back if he wanted his money". this all happened BEFORE i even made my way to the counter. however, daisy did manage to chirp at me and my cousin while we were in line and while she was dealing with the spanish speaking fella in front of us. she literally interjected herself in to our conversation. i was complaining about someone that i work with and daisy (while supposed to be helping the spanish fella) literally said to me "yea and i'm sure you're a real peach to work with too". luckily when i returned the truck, daisy wasn't there. but the gentleman that was there didn't seem surprised when i shared my concern about daisy. she is an employee that will make someone NEVER WANT TO RETURN TO YOUR LOCATION AGAIN! there were no issues with the equipment and everything did go smoothly from that perspective.
GREGORY GThe location on my contract, CME golf carts, does not rent or accept U-Haul products. They said that they had not for years. Please remove them from your drop off location list.
STEVEN CThe staff was very rude, and unapproachable.
CURTIS STruck had TPMS fault light, was missing a heater fan knob, and had many dents and dings. It did drive OK, though. Customer service was very good!
DAVID MThe pickup of the trailer went very well but the drop off not so much. I am almost 69 years old and when I went in at around 5:30 PM to drop it off the man behind the counter said to just take it to the yard and unhook it and he would check it in later. The lobby was not crowded (there was another worker at a different desk and only one customer that came in after me). It was dark and I had to back up the trailer without help, then disconnect and remove the 5 X 8 trailer myself. I am due for shoulder surgery on the 25th and probably should have not lifted it off but I was a little upset at the way I was treated so I did not want to make a scene. If he had asked me instead of telling me to drop it in the yard I probablty would have asked for help. The young lady who hooked up the trailer was great and very professional. The guy who checked me in, not so great. I have rented several trailers over the last few weeks and been overall very satisified (except for the Sunday morning when the store opened up almost an hour late).
RICHARD PThey were very helpful and professional to me.
Jeffrey WEveryone that works here is polite , friendly, knowledgeable about their business and their jobs. Never had any problems! Great people!
Roseann SI honestly can't think of anything need changing
GARY DThe actual people who work at this location were great to deal with. My issue is with the company overall. I got downgraded in size because online was wrong. It in turn caused me to run over the 24 hours and I got charged 2 days. I went over 3 hours because I had to make more trips. I don’t see how their screw up should cost me.
CHRISTOPHER KExcellent experience
JOHN CMy experience was excellent!
GERALD WThis was a great rental experience - the staff at the U-Haul center was absolutely wonderful to deal with !
JOHN BJust keep having great customer service!
STEVEN RMe gustaría que el acceso al almacén fuera de: 24/7 horas
Omar P | Overall Experienceunique circumstance for transferring this unit to a new owner but the staff were very helpful and accommodating.
mark d | First ImpressionsBeautiful new facility! Spacious, well-lit, easily accessible. Staff very informative and helpful.
Ralph M | Overall ExperienceThe staff were very accommodating and knowledgeable. They made my transition to PA the easiest!
LAURIE C | Overall ExperienceThe storage unit was very convenient
Sharon E | Overall ExperienceNice staff and took care of making sure I had what I needed.
THOMAS M | Overall ExperienceProfessional service,
FRANK N | First ImpressionsTook absolutely forever, over an hour, to get set up and actually have a rental unit with keys in my hand and that's after already having a reservation online! It's insane! And there's nothing stopping your neighbor from climbing over the wall and getting into your unit! The walls are simply just drywall and the screws are exposed! Your stuff is not safe here, you don't know who your neighbor is.
DANIEL M | First ImpressionsThe best part of the experience was how friendly the staff was! Rachel was awesome and always very helpful!!
Patrick R | Overall ExperienceWhen renting a U-Haul truck to clean out a storage unit at another facility. The manager asked what we were going to do with the items in the unit that we were cleaning out. He offered us a U-Haul storage unit free for a month. Until we figured things out. The staff at the Lebanon, PA U-Haul are definitely top notch.
Kathy P | Overall ExperienceThis Uhaul location was chosen because of convenience and turned out to be a huge mistake. Firstly I would like to say the building is infested with roaches and mice or rats. Not sure which one. All throughout the building there are huge traps laid out for the rodents. At first opening my storage I noticed 2 inside of my unit placed in opposing corners. I let that go because I had already loaded up my truck and then the cart and came to this location. So upon arriving at the location I entered my access code and could not enter the building. I then went inside and asked for help and was told I have to enter my access code in 2 separate doors in order to enter the building which was highly inconvenient and could have been told to me when I booked it online. So I didn’t waste any time. Then as I was loading my belongings into my storage my daughter noticed a roach crawling out of 1 unit up the wall and all around. I made 2 trips with my truck and on the 3rd trip I tried to get in and was locked out. I was never told online that I had to pay extra to use the 24 hour service. It states that the Uhaul location itself is open for self service 24/7 and I was annoyed that I was standing outside and unable to get in and unload my car. My last issue with this whole situation was that my military veterans discount was not applied and there have been hidden fees in order to utilize this storage. If it were not for the urgency to get my belongings in a place I would have taken all of my things out. I plan on moving it all out within a week because I would hate if my belongings became roach infested and damaged due to mice or rats chewing through my stuff. I would not recommend storing your items here unless you get kicked out and have no place to put your stuff .
Oliver M | Online Move InStaff was amazing, unit was clean and I felt all my belongings were safe.
Melissa A | Overall ExperienceSite was great and staff was friendly and always helpful.
Gina B | Overall ExperienceWhen I have an emergency, the best ones for van and truck rentals and storage, very good security.
Carlos R | Overall ExperienceVery friendly and knowledgeable. I personally with having physical issues like in my knees & hands wish there was some kind of elevating system to asst with getting things to the upper levels or/& more 1st floor units, especially for the disabled that’s all & for all locations 😇. Great great people thought 😇
Darin M | First ImpressionsNot having an elevator was really inconvenient. The staff was extremely helpful and treated me very well especially since I was a returning customer
Steven O | Overall ExperienceGreat service
Dorothy f | Overall ExperienceThe staff was always very helpful and friendly.
John S | Overall ExperienceGreat safe place !
JUAN W | Overall ExperienceReally cool place! Staff was very friendly and helpful in setting me up with storage and a truck. No problems at all. Highly recommended!
joshua f | Overall ExperienceMy storage was full of little mice died ones, and rat Feces, had to throw away a lot of things. My storage unit was 140, please take care of the facility a little more it would be nice. Brain great person and worker...thanks for all your help, also Trisha. Thanks everyone!
claribelle g | Overall ExperienceThis is our second time to use your storage facility. I remember many of the same great, helpful people. You have much of the material (boxes, packing material, trucks) that we have used over numerous times. Although my current unit is on the first floor, I hear you have added an elevator. That is a very welcome addition, as our unit before was on the second floor, and I Remember Those Stairs not very fondly. Thank you for your help and for having what we needed when we needed it. Karen Sue Neblock P.S. I'm Baack!
KAREN N | First ImpressionsEverything went really well. I felt the service was top notch and the storage space pretty adequate. Highly recommended for sure!
joshua f | First ImpressionsI ended having to throw my stuff out. Because mices got in and damaged my stuff. When I cleaned it out I found 3 die ones, showed the manager and he didn’t seem to wonder about it. I told them and also showed them the damage last month. Ok thanks for letting us know. I tried to put a claim in for the damage but I needed the policy number for it, but no one would call me back or they said they can’t fine one. I will never use your storage unit again
Stephanie M | Overall ExperienceStaff I believe names Wade went above and beyond at the storage unit of Lebanon! Highly recommend!
Shawnna L | First ImpressionsN/A
Alejandro E | First ImpressionsThe Lebanon U-Haul staff are terrific. We ran into a problem when our portable storage pod from another company did not arrive. They were able to get us a truck and 3 storage units no problem. They were a huge help with our move and we couldn’t be more grateful and satisfied.
Tamara H | Overall ExperienceThe employee a young man that helped me was very helpful the day before on Tuesday and I happened to go there on Wednesday as well unknowingly and I secured a unit number 255 at the 1440 Lebanon Ave address I think its name was Ryan Reist. Thank you
Angela B | First ImpressionsFrom your supervisor and other staff that you have at this Lebanon U-HAUL. The service is outstanding.
HAROLD W | First ImpressionsBest to deal with Dchannumjr73@gmail.com
Donald H | First ImpressionsI had mouse poop in my box’s and some of my stuff was eaten by the mice.
Wanda R | Overall ExperienceExpected more from a storage facility. No lighting available inside the interior storage, lights in hallway leading to storage unit were very dim. The little interaction with staff seemed like we were a nuisance. Paid $170/month for interior storage and did not expect to see a lot of mouse waste on my wooden furniture shelves. Luckily only stored wood and plastic furniture and so far did not find damage from these critters. Would suggest this facility invest in some type of rodent repellents for their units so no one else has to deal with finding surprises in their belongings.
Inna M | Overall ExperienceMe gusta mucho la seguridad
elexida d | First ImpressionsThe employees were all fairly friendly and helpful, but none of the employees were wearing masks inside the building the two times I went. When getting my account set up, there were two employees working at the computer without any sort of mask. When checking out, there were three employees working on and out of the building. One of the employees did have his mask on while outside, but when I saw him inside later, he and the other two employees were not wearing masks. I felt very unsafe. In addition, the couple of customers I saw inside the storage warehouse were not wearing masks either (which I acknowledge is a lot harder to control).
David K | Overall ExperienceMy storage unit had rat bait in it and a couple of holes at the ceiling.
Jimmy J | First ImpressionsWhen my debit card was going to be charged for the next month, it could not be. I did not know this at the time but the employee knew that and did not contact me to let me know. Instead, he let it go three days until finally letting me know he was charging me $15 extra for being late. I tried to tell him this, but he did not seem to care and charged my card anyway. So instead of $103 I paid $118. I know it isn’t that big of a difference but during times like these, every penny counts and this entire ordeal was very unflattering. It was like HE was making that $15 and did not seem to care what I had to say. I hope Uhaul can help me with this issue or else I will take my business elsewhere next time.
David P | Overall ExperienceGetting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience
Jacob W | Online Move InFacility was clean and well maintained. Service was helpful and kind.
John R | First ImpressionsI have a concern for the employees as sometimes they work alone and in this day and age that's unsafe, anyone could go inside while the employee is outside and anything could happen when they return to the inside. And I was very upset your company does not prorate the unit, my unit was from 6 to 6, I checked out on the 20th, that's 15 days early, I feel I should have gotten a reimbursement for those days
rita g | Overall ExperienceQuick check-in. Clean facility. Helpful nice people.
David W | First ImpressionsVery helpful staff willing to answer any questions you may have
Karen P | Overall ExperienceThank you
Evelyn S | Overall Experience24hour access was a life saver. No lights in storage rooms gets inconvenient. It would be nice to use big door after hours not just the regular entrance with a door stop to push items over
cheyenne w | Overall ExperienceVery helpful staff, clean & dry facility, planty of carts to move my things ~ no complaints!
Olga S | First ImpressionsRyan was very, very helpful. With all the stress i was under, he was very understanding.
Lisa S | First ImpressionsStaff was friendly. Access card couldn't be created becuse of computer problems. We think it's bizarre to have upper level storage units. The stairs were an unpleasant surprise.
Andie B | First ImpressionsFriendly and knowledgeable! Will recommend to my local friends! Thank you!
Melissa L | First ImpressionsVery good service. Storage units are accessible and clean.
Cristian T | Overall ExperienceNo problems other than mouse poop all over everything. Gross!
LINDA C | Overall ExperienceVery helpful staff
frank d | Overall ExperienceIt would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.
angela d | Overall ExperienceConvenient location and access
STEPHEN B | Overall ExperienceYour staff is downright terrible.
Steffan B | Overall ExperienceI had rodent dropping on most of my furniture.
ERICA M | Overall ExperienceRyan, a men with word. Dante also provide an excellent service. 100% recommended this location.
Catherine R | First ImpressionsThe general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Thanks.
Renuka N | First ImpressionsCustomer service was great
Ashley C | ReservationSome of my things were damaged and dusty like if someone burnt it
ROGER R | Overall ExperienceGreat customer service, great security, but a little rough around the edges.
Nathan G | Overall ExperienceWe rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn’t recommend it.
James W | Overall ExperienceI went with U-Haul because I only had a little bit to move. Everything went great. I only wish we could have moved up to retrieve our stuff.
gordon c | Overall Experience