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TIMOTHY WCustomer Reviews for U-Haul Moving & Storage of Lemay
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is top shelf
DAWN GI don't remember the name of the younger gentlemen who helped me at this location but it should be noted he was excellent.
CHRISTOPHER ABest storage experience !!!
Ronald J | Overall ExperienceThe check took less than 15 minutes and I was on my way
RANDEE WVery easy check in and friendly helpful service by Isaac
JAMES CFront Desk Staff Was Very Helpful. Thanks Uhaul.
Kendra H | First ImpressionsThe location has a big parking lot but most of it is used for equipment storage, the first day I went up to rent the equipment it was hard to find a parking spot.
NICHOLAS PThe location is great and though it was raining it did not stop our unloading. Glad this U-Haul is here.
Horace C | First ImpressionsUhaul made this a pretty easy process and the location was super convenient for me.
JEFFREY D | Overall ExperienceThe staff was great! They answered all of my questions and were very helpful.
CLAUDE TSee comments above.
Kurt LChuck was very friendly, reserving another unit right across from my current unit. Very convenient! Would have liked the "first month free" deal advertised. Thus the 1-star decline in rating.
Dawn H | First ImpressionsBring in employee's with better costumer services
KIARA MI was supposed to get the first month free because I rented a truck and trailer . My card was charged for the 1st month’s rent . I was told by the young man who took care of the transaction that he could not do anything about it ,that I would have to call the manager ! That was an inconvenience for me , and $144.00 that I didn’t have to pay ! Not happy !
Rebecca L | First ImpressionsNot happy, we returned equipment within 12 hours, were still charged for 2 full days and on top of that we were charged an additional 20.00 for after hours service fee?? We rent through a rescue all the time and will consider alternative s
RICHARD EA+ U-Haul Highly recommend!
RONALD DVery good customer service. Units appear to be well maintained.
Marissa C | First ImpressionsAwesome service at both l9cations! Quick and easy!!
JULIE HMaybe a back up camera would be nice, but the driving of the truck went well. And I did fill the tank up. I'm just that type of customer that like to fill things up. But everything went well.
JASON DCharged for gas when I have a photo stating the gas was in the same spot as when I picked it up
Brittany WHad some confusion on initial order but overall good experience
THOMAS EIt was super easy to rent for moving furniture that wouldn’t fit in my car. Quick process online and through the app, went there, got the van and dropped it off later without any issues.
Skai TI wish there was a price break for repeat customers !
DAVID Cthe workers are professional and friendly
MOAMER TNothing
JANICE BCalled on Sunday to reserve a cargo van for Monday morning. No problem ... Took all my info and sent a confirmation email almost immediately. Arrived a little early on Monday morning and the van was ready and waiting for us. Price quoted was right on and very reasonable. Would definitely recommend!
MICHAEL GI forgot the name of the u-haul team member that supported/checked me. They were excellent! Outstanding customer service!
CARL TThe man in there needs help. He was alone to do all the work. He had a decent attitude considering, but it took us 1.5 hrs to rent a trailer, and the other people in there had the same experience.
RICHARD FEarl was very courteous. Answered all questions,very knowledgable and efficient in setting up my storage unit location and operation. Highly recommend.
LAWRENCE S | First ImpressionsEarl was great and the location was clean however he was by himself answering calls, making reservations and hooking up equipment. Severely understaffed for a Saturday
RICHARD PYou are the guys best you have and the girl and the boys were there and I will next time for all my friends if anybody needed for you guys everything best U-Haul is the best
Serif C | Overall ExperienceEasy process. Great service.
CARRIE WManager was always available and ran location very well.
Chad H | Overall ExperienceNothing it was a great experience!
SCOTT JAwesome place
Donny G | Overall ExperienceMake it cheaper
BRITTANY RNothing to improve at this location. Excellent service when picking up and dropping off was quick and easy. The person who checked me in was friendly and very helpful.
DON F2 small items, when i rented the transport Holy. I was expecting a lager doly... The windshield could of used a good cleaning. Staff super nice... Please have a sign that points for truck returns.
NICHOLAS Gthe guy is super nice and profesional
MOAMER TGreat experience, in and out really fast. Chuck was great. Truck was clean. No issues during the return process.
RACHEL NThe male Associate who worked this day, he said until 2pm, was WONDERFUL! This gentleman made the rental process easy, and he assisted me with using the app for the first time to take the equipment pictures, to hooking up the trailer and stayed there while we tested the blinkers and brake lights. He told me where to park the trailer when I returned. When I returned, he was already outside. He saw me and helped me back up the trailer, since I am not-so-good at backing up a trailer! lol. He rolled the trailer into its final position on the lot. THANK YOU TO THIS GENTLEMAN who is very helpful and kind!
JACQUELYN SStaff was always friendly and helpful. Our unit was clean and just the right size for our needs. I loved the area to leave good items for other people to take. Great idea!
Wilma A | Overall ExperienceI would change nothing.
James eEverything was great
JAMES CWhen I arrived I went to the counter asking about my reservation, the lady there wouldn't even look at me. She said "if your reservation is online do everything on the app", again without looking at me. I went outside and I had problems finding the truck, I finally found it and was outside in the cold when the app showed I had to go back to the counter to get the keys, something that she could have told me! I challenged her and her attitude was still trashy, you need to train your people to be friendly to any customer even if they are going to work with the app. If I see her again in the counter I will just cancel my reservation next time
Osiris VThey were Quick and fast and very helpful for what i needed, I've rented from this location before, and I will continue until i have a problem.
RAYMOND GNothing that I can think of. The person who helped me yesterday was fantastic. He did everything he could to make my experience a good one.
ROBERT LEvery thing good
AHMAD SThe checkin kiosk device is affected by cold weather. The cold weather slows down the LCD screen refresh time making it difficult to read. The screen messaging and prompts need to be better timed to accommodate the lower temperatures. --Systems Engineer
Ronald J | Online Move InGreat staff
rachel WThe website said only the largest vehucle was available but when we arrived, there were several available in various sizes. Wish I had known that when I booked the HUGE moving van. But the staff did a good job of regunding our original purchase and setting us up with one more appropriate in size.
MICHAEL WI was very pleased with the service and help I received From Tanner he went above and beyond to help me With what I needed and was very pleasant to deal with I would recommend this location and the very nice man who helped us out.
TOBEY FGreat management and staff were helpful anytime we needed them. Thanks,
DONALD C | Overall Experiencedropped off after hours, U-Haul app helpful in the drop off process
LAUREN BThe associate working the front desk was helping multiple people at one time. She did an amazing job, but it seemed like there should’ve been another employee working to keep the process of moving. Either that, or pay her twice as much because she was working really hard.
KYLE MPeople are always nice. Trucks always seem pretty new.
KARMEN FThis time was absolutely a terrible experience! We always do truck share and this time the code was wrong to get into our truck. We called to receive assistance and then got hung up on. Called again because no one called back and by then it was too late to don what we had to do. Took 3 more lengthy calls to finally get my money back. Reserved a truck for the next day and guess what, they never assigned us a truck. Called and had to pay for a larger truck because of their issue. It was awful this time and really disappointed by everything!
ELIZABETH SThe team is friendly and would recommend
ROBERT UThe Office attendant was kind and accommodated me well. My only issue was the oder in the rented truck. Evidently someone had smoked in the vehicle. My throat became a little irritated and my clothing smelled for the rest of the day. If available, are there vehicles that are non-smoking? thanks.
John BThis location is very professional and goes out of their way to be helpful. My rental was on an exceptionally cold day in February (below 0F) and she got the van warmed up before I got there. She also helped when I noticed the mileage out was recorded wrong and explained how to submit the error through the texted link Uhaul sends. I rent 4-5 times a year and have some pretty bad experiences with other locations in the past. I have never had a problem here and would highly recommend them.
KATHERINE RNothing that I know of. Earl was kind and thorough. He did a phenomenal job!
BRADLY DEarl was fantastic and changed the experience. Him and the lady behind the counter were very helpful and took the time to explain and answer any questions i had. I was honestly done renting with uhual but may consider trying this location for pick up.
JUSTIN HVery good exspeience with U haul
SUSAN R | First ImpressionsThis U-Haul facility and its employees are exceptionally helpful, thoughtful, and go above and beyond to help its customers well I can’t speak for all customers, but in my opinion when they were working with me, they went above and beyond to be helpful, thoughtful, and helped me with any questions or anything that came up during my service with them.
MARSHA S | Overall ExperienceGreat customer service from Genice and Mike B. Friendly and professional!!! Keep up the good work.
ROBERT LRenter here many times. Truck, trailer and storage unit. Never had an issue with anything. Wouldn’t go anywhere else.
CHARLES BStaff was always very pleasant to work with. The unit was extra space I needed for temporary storage. I would use again and for permanent storage if necessary.
Sarah H | Overall ExperienceMichael was great. Very helpful and figured out all my issues. Will use again
ALISABETH C | First ImpressionsThe staff was incredibly kind, resourceful, and helpful. Five stars all around.
DANIEL SThe employees we're very helpful
MICHAEL H | Overall ExperienceThe gentleman that helped me was very friendly and helpful.
GARY FGreat service easy drop off and pick up
JESSICA BThe ladies that were there at the time of my move out were super friendly and helpful. Wouldn’t be half as good without them!
Peter R | Overall ExperienceJust continue excellent services
ANNIE WI wish I could have gotten the quoted $139 a month.
Yvonne W | First ImpressionsFast friendly workers
Vern HStaff was quick and friendly.
DANIEL OThe people I met were great and friendly. I couldn't believe how quickly I was in and out. 5 Stars!!!
GLENN BNice great service fast easy very quickly quality people 👍
TAL C | Overall ExperienceI will come back if need a storage space again
DENISE G | Overall ExperienceEvery employee that I encountered was absolutely helpful and friendly! I forgot to lock my unit and they got a hold of me immediately and let me know. I would highly recommend this place to everyone.
Valerie L | Overall ExperienceEveryone was very helpful and the use of all equipment and storage was clean and well maintained. I will recommend u-haul to everyone.
Jim C | Overall ExperienceKeep up the good work 👍
Doyle T | First ImpressionsStaff was so friendly and helpful. Dropped off trailer and opened new storage after moving from Las Vegas with 2 storage units we closed for move to St Louis.
David S | First ImpressionsWell for about five minutes it was dark in the facility. Some one soon turned on the lights after I let out a yell.
Leslie W | Overall ExperienceGreat
Rose C | First ImpressionsYou kept raising my rent so I went somewhere else.
Michael N | Overall ExperienceVery kind and hard working people, they are respectful, polite and available. I will recommend this storage location to everyone. Very kind people!!
Evelyn D | Overall ExperienceChuck was extremely informative and helpful! Really appreciated his expertise.
Linda S | First ImpressionsStaff was SUPERB. I wish I remembered everyone's name. They were ALL VERY HELPFUL.
nancy l | Overall ExperienceNa
Sarah D | Overall ExperienceWe had a great experience
Mindy B | Overall ExperienceThe assistant manager was super friendly and helpful!
PHYLLIS L | First ImpressionsThe hallways are well lite but it would be good if you could brighten the storage space for the bigger units. The lights are just not bright enough from the hallwY of storage units.
Eric M | Overall ExperienceDisappointed with the lack of online info given regarding my unit. It assigned me 2 smaller storage units instead of 1 bigger one. Luckily, when I arrived at the facility they told me that and was able to give me 1 unit instead of 2. Answered no to question 3 because of the lack of online info that was given to me about my unit being split into 2 instead of 1. Excellent in-store customer service though. The 2 men who were working were awesome!
Vanessa D | Online Move InGaneice Fantroy was outstanding in all aspects, friendly, courteous, helpful, informative & fun to work with! thanks Ganeice!
DONALD C | First ImpressionsThis was a great storage facility. I was comfortable leaving my things there. In the 4 months I used the facility I never needed to go to an office because anything I needed was able to be done in the app. I never seen any staff members in the facility and honestly just thought there weren’t any staff members.
Judith H | Overall ExperienceThe guys at the location are always helpful
Angela K | Overall ExperienceThe guy that waited on me was a little slow but he was nice he said he usually don't do this he said he does something else
DANNY S | First ImpressionsThe staff and the facility was great. We would use the facility again and would recommend it to our friends and family.
richard T | Overall ExperienceThe employees were very helpful and friendly.
Susan D | Overall ExperienceExcellent customer service!!!
CORY W | First ImpressionsVery helpful and accommodating group.
Chad H | First ImpressionsI highly recommend this storage facility for your storage needs. Very clean and quiet, well maintained.
Etjen K | Overall ExperienceThe staff was very helpful and the location I very clean
richard T | First ImpressionsI had no problems. Everything was excellent.
RANDEE S | Overall ExperienceVery helpful.
RALPH M | First ImpressionsThe staff was very helpful and courteous. Very clean facility. I will highly recommend this facility. Than you for all your help.
Mary L | Overall ExperienceThank you was extremely pleased with the staff and unit!!!
George W | Overall ExperienceGaneice is such a lovely, nice, helpful human being!
Carly T | First ImpressionsThe young lady who checked me in was awesome! Very kind and professional! I’ll be back
mike l | First ImpressionsJust wish their were more lights. I always had to bring my own light because its was always dark inside when it was dark outside
SHANNON C | Overall ExperienceThe young man who helped me with renting my storage unit was very polite and very professional. He showed me different sizes and spaces of units. To give me a better option of what I needed the space for.
Ashley L | First ImpressionsThe staff were very professional and extremely helpful. The renting of a truck and storage unit was very easy with no problems at all. I would recommend this location to everyone.
Kathy S | First ImpressionsExtremely helpful employees,friendly and one of the nicest facilities I've seen.
Brandon W | First ImpressionsGaneice and the other staff was very helpful and friendly. I felt secure having my stuff at this location. 10/10 Recommend
Zamunda D | Overall ExperienceGanise was very profressional and friendly. I truly loved her vibe. Thank you
Toulouse S | First ImpressionsThe manager wad very professional and has very pretty eyes.
DARRYL M | Overall ExperienceNo issues, friendly staff, easy access even in snow.
COLLEEN B | First ImpressionsCheck in was long and tedious. The person setting up my storage unit had no idea what he doing and I had to show him how to select the appropriate options to continue. Somehow I ended up with 2 units in my name through the process which we didn’t catch until a month later. Everyone else was wonderful to work with but the check in process with this one employee was so tedious I will avoid the office as much as possible to avoid a repeat experience.
Austin S | Overall ExperienceThe storage facility was very clean the staff was very friendly and very helpful I definitely give them 5 stars ⭐️ that was one of the best facilities I’ve ever used they all deserve a raise..Very very professional.Thank you
Cameron S | Overall ExperienceAssociates were nice, fast and helpful. Second time using this location.
Shamiah A | First ImpressionsVery simple and easy to make a reservation for a truck and storage unit. Also U-Haul self-storage has the best prices around. Thank you for making this move so very easy.
Norman G | First ImpressionsYour tank that you assured me would travel fine, did not!! It was only a 20ft truck but it almost beat me to death!!! A one day trip turned into three because of your truck. 2 extra nights in motels because of your trucks inability to perform to YOUR standards. If I hadn’t been in need of a truck I would have rejected it! This was not spur of the moment for U-Haul as I ordered a truck ahead of time. So I can only assume this was the best you had? I’m sorry but your best is not good enough. You lost a customer.
George M | First ImpressionsThe lady that works there is very curt with you. She makes you feel like your stupid if you do understand how things work there. Could be a lot more helpful !!
David C | Overall ExperienceThe man who did my contract was excellent
Charlie D | Overall ExperienceThe staff here is amazing. They were so helpful and nice. I rented a truck from here then decided to rent a unit as well because they were so accommodating.
Brandy S | First ImpressionsMy wife rented one somewhere else from a competitor it was dirty and she was afraid go there by her self so it w s night and day difference Uhaul the best by far worth the extra money
Donald V | Overall ExperienceI did see some roaches when I moved my furniture contents into my storage unit but I told the office staff and they said they would call their pest control business to spray. I did not see anymore after that. Otherwise I was well pleased with the staff, cleanliness and ease of access to the facility
ADELE F | Overall ExperienceStaff and facility were great! The manager was also accessible and willing to help. There was an older gentleman who helped us several times and was always pleasant and personable. Great facility!
Angelia F | Overall ExperienceLloyd made the check in experience smooth and effortless. He's great to work with!
Michael C | First ImpressionsI rented a truck and the price given was not what I was charged they took 100 hundred dollars off my card but I told the cost 29.99 so I put hundred dollars on card and they took a hundred dollars then I told that the money will return right then but it didn't happen I didn't have a hundred dollars to give y'all
Erick H | First ImpressionsYour staff is always so helpful and friendly, thank you for allowing me to secure my belongings safely in your climate controlled environment!
Jenifer B | Overall ExperienceWe had some mix up on changing from one day rental to two day rental. They sent me a long way out of my way to pick up the truck, big problem, couldn’t get the truck digitally . Lady in Lemay office was very curt, made you feel like you where a bother and ignorant
David C | First ImpressionsThe 2 guys working were both very helpful and nice!
Lacey S | First ImpressionsVery nice place.
THOMAS T | First ImpressionsAwesome
CANDICE V | First ImpressionsWe rented a unit here at this location after the Mother's Day flood. We had a good experience with renting a unit here before for my daughter. No hassles, super close to home, everything can be done online if you would like or the staff is there to help you if you need. We have also rented a truck twice from this location with no trouble.
Teri S | Overall ExperienceI think a feelings of security was the strongest advantage at the facility.
russ m | Overall ExperienceI had my furniture stored for 3 months in-between moves and had to throw away a lot of my stuff due to mold growth and rate feces/urine all over it. This facility is infested with rats. When I moved my furniture out and saw the mold- the lady working at the time admitted I am the second person who complained about this. I extremely disappointed and upset because I had to throw my stuff away.
Sharami b | Overall ExperienceThe black customer service attendant at the desk was suburb every time I worked with her. She was helpful, friendly and gave great service. She is an asset to your team.
Paulette N | Overall ExperienceChristina was very helpful and friendly
Gina K | First ImpressionsThe guy helping was awesome and walked me thru everything made sure i could use card right and was friendly and polite.
Donald V | First ImpressionsThanks I'm very please with the service and grateful Ganeice Fantroy is a loving person and is very professional thank you so much for your services
Kassia L | First ImpressionsI have dealt with Lloyd previously - his customer service skills are second to none. All of the staff that I encountered were a pleasure to interact with.
Lawrence K | First ImpressionsEveryone was great. It was a quick, easy and very pleasant experience.
Nathan O | First ImpressionsAll of the employees at this location were very professional and friendly to me and everyone I seen them interact with. The manager at this location was also very professional and treated me with the utmost respect and care. She was very friendly and courteous to me and all whom she interacted with. This facility is run very well and should be commended.
Steve S | Overall ExperienceOf three different facilities I have used, this is the best.
ROSEMARIE H | Overall ExperienceService was poor
Taylor L | Overall ExperienceSuper friendly and nice
Sherry S | First ImpressionsEveryone was friendly and helpful
DENNIS M | First ImpressionsIt was a good experience thank you.
Karen W | Overall ExperienceThe staff at the lemay location is very friendly
ERIC M | First ImpressionsGM was super nice and helpful at set up!
Jill K | First ImpressionsToo expensive
Ann S | Overall ExperienceThis uhaul facility is the finest I have encountered. I really appreciated your service and professionalism.
JULIA H | Overall ExperienceThe employee named Justin and the lady working today's date and opened the store were so nice and helpful. I really appreciate all they have done for me. The facility has great employees who care and is really clean and nice. Thank you so much for everything!!!
CHRISTOPHER J | First ImpressionsI've used u haul and the storage years ago and I love it and decided to use u haul again the staff there ( meaning lemay) was very friendly and the clean and the customer service was great I'm glad I choose u haul to store my belongings keep up the good work you're doing a great job.
RANDEE S | First ImpressionsThe Afro American lady Ganeice Fantroy was excellent and so helpful.
Paulette N | First ImpressionsLloyd was very professional and helpful.
Marlena S | First ImpressionsGaneice Fantroy was very friendly and professional. Very clear on the rules and answered all my questions
yvonne c | First ImpressionsThank you all I have always used uhaul when needing to rent truck, or car dollies
STEVEN H | First ImpressionsThe staff was completely professional and very courteous
Joseph P | First Impressionsthank you!
Susania E | Overall ExperienceThe agent was very compassionate and he knew I was tired . He show me how to use key and to where the carts were at and told me where to unload . Just a very sweet ,caring man . His name is Leroy. The facility was at 2529 Lemay ferry road in st. Louis Missouri .Thank u for great service .
TAMMY A | First ImpressionsThe communication was horrible I don’t recommend this Facility to anyone
Takisha D | Overall ExperienceThe manager, Chuck was very helpful and accommodating. I will use this storage again in the future. Thanks for all your help!
Chastity H | Overall ExperienceStaff was all super nice and helpful. Never had any issues
Brandi M | Overall ExperienceIt’s Hard to get someone to answer the phone !! And the Price of the units are To Much ! Over all it was good ! Hopefully Never have to use one again!!!!!!!
Tanya M | Overall ExperienceThe storage was small but I thanking if been little bigger thin what it was
Earl W | First ImpressionsAlways friendly, respectful and helpful.
Lois B | Overall ExperienceI typically don’t leave reviews but the customer service has been outstanding! It was a great experience especially during a time (moving) that can be stressful and overwhelming.
Sarah M | First ImpressionsAll staff was friendly, except one guy I believe His name was Cliff, he walked me to my unit he was exceptionally nice and gave me lots of good information.
Fances H | First ImpressionsThank you!
Susania E | First ImpressionsThe manager of this facility was most professional, knowledgeable, friendly, and courteous.
Steve S | First ImpressionsEasy, efficient and available for use when needed
Richard H | Overall ExperienceBuen servisio
daniel r | First ImpressionsI feel the service I’ve received was above and beyond the standard. Staff is always friendly and helpful. It was convenient that the storage was available when returning rental trailer. I also am pleased with the climate controlled storage unit.
Donna S | First ImpressionsStaff was tremendous with checking in and out of our storage unit and the many truck and trailer returns we had. Greatly appreciate the good customer service
Kevin R | Overall ExperienceWe are happy that U-HAUL moved to South County, St. Louis, Mo. 63129 The contractors always didn't help in pricing and other areas. Thank your workers , all of them and give them a Christmas ham or turkey!!! Kenny Kaut 314 714-9072 2701 Yaeger Road 63125
KENNY K | Overall ExperienceVery good help
Mike F | Overall ExperienceThanks
RICHARD B | First ImpressionsSuch a nice facility and decently priced. We were literally being gouged by Public Storage and so glad to moved to uhaul Storage !
Peggy O | First ImpressionsReturn was so easy, guys were so helpful. I was even able to check out and have my storage unit closed at the same time without having to go back inside. Front desk ladies knew their stiff when I checked in. I was in and out in no time. 10 out of 10. I’ll be back and will recommend this location to others.
Crystal L | Overall ExperienceIt took a while to get any assistance but once I did it was a great experience
Ava V | First ImpressionsDaneisha was awesome and very professional
Melanie M | First ImpressionsStored items at other facilities, this company stands above the rest.
Mindy B | Online Move InVery easy to get through, huge parking spaces to pull in and unload stuff directly into an outside storage unit. Clean, the manager knew her stuff and got us situated right away. I didn't realize this was also a Uhaul rental place and will use them next time when we move stuff out of storage.
Crystal L | First ImpressionsVery satisfied!
CHARLES L | First ImpressionsSo for have had excellent experience
George W | First ImpressionsI got double charged and I’m still waiting for two months to be credited. I call customer service corporate and they can’t help. Will get BBB involved and district attorney if I need to fraud company and
Dinko B | Overall ExperienceEveryone was super friendly and helpful
Jim P | Overall ExperienceU haul always has great customer service. This location is perfect. Clean, well lit, and excellent access days/times.
Jacqueline O | First ImpressionsI was very pleased with everything Thanks!!
daniel w | Overall ExperienceLloyd was awesome!!! He helped with all our needs. Really good guy!! Thank you for everything. I highly recommend this location!!! P.s. Travis Jacks
Travis J | First ImpressionsI love the Manager Here at lemay ferry she was very very very sweet An attentive If I need them again I will use this location
yolanda t | Overall ExperienceOnly thing was the automatic door didn’t stay open during the regular business hours so I had to badge in every time even during normal hours.
Corissa T | Overall ExperienceThe woman who helped me was knowledgeable, professional and friendly
Robin K | First ImpressionsVery satisfied
Michael R | Overall ExperienceVery helpful staff especially Lloyd
Kimberly B | Overall ExperienceThe manager was very helpful. She was patient and friendly.
Jo M | First ImpressionsI would like to give Lloyd five stars. He was very kind, helpful, and knowledgeable. Thanks to everyone at U-Haul. Stefanie 😊👍
Stefanie M | Overall ExperienceThis storage facility was clean, well maintained, and the employees were very helpful. I will recommend this to others.
Sherri H | Overall ExperienceIt's a great and clean place to store your belongings
Doyle T | First ImpressionsWent there twice thinking it was a 24hour facility
Mike F | First ImpressionsExcellent
Ashley L | Online Move InGreat helpful employees
jaumar l | Overall ExperienceThere was an working by the name of Pamela that was very helpful but the general manager was horrible not friendly at all her father the maintenance man was also rude and disrespectful
Austia P | First ImpressionsLove it love it Very nice people very nice customer’s service I’m very happy and will use it again if needed Lovett new place Sandra J.
SANDRA J | Overall ExperienceThe Young Lady that opened the facility on 3/29/22 was very knowledgeable and professional.
Clarence L | First ImpressionsStaff is awesome - friendly, knowledgeable, helpful. This location is AMAZING!!
Karen M | First ImpressionsThe gentleman that works in the shop was so helpful too us.. please let him know we say thank you… the office employees and manger was amazing Please let them know we said thank you.. Thank you ray jennings
Ray J | Overall ExperienceTodd and the other staff were excellent and very funny. Overall great experience.
Kenny A | First ImpressionsThe customer service was some of the best I have ever received. Ganese was wonderful as was the girl in the office. The were friendly, helpful and professional. We had further great customer service by the young man that was operating the fork lift that day. He helped us three times without us asking him to. Knowing that my things will be in storage for a while I could not have asked for better than the team of three rhay was there. Thank you so much.
Vickey G | First ImpressionsGaniece was absolutely amazing. Friendly, courteous, knowledgeable, went above and beyond to make sure we were well taken care of. 10 star rating for her.
Julie M | First ImpressionsThe staff was very helpful!
Teri E | First ImpressionsStaff was Excellent , Thank you
Aaron B | Overall ExperienceLady was very helpful, sorry I forgot her name.
Martina O | Online Move InFriendly and helpful !
Steve H | First ImpressionsTodd and Carla absolutely wonderful people, both extremely personable which is the absolute exact people i would want to have my business, Our Lemay UHaul is the way to go.
Alexander F | First ImpressionsThe staff here is wonderful, friendly, helpful, and extremely polite. I get the sense they appreciate by business. The facility is clean and well maintained. Publix is exactly the opposite, way more expensive, and their facilities are filthy. So glad I'm moving my unit to U'Haul.
Karen M | First ImpressionsGeneral Manager was very friendly and helpful in addressing our needs.
Sarah H | First ImpressionsLong story short moving had a lot of issues beyond our control. It was stressful and we had to pull an all-nighter to get everything in time. Came to this facility with no experience in storing items, felt down and stressed, but was met with the best customer service I have ever experienced. Didn’t have to ask for anything but was offered so much help and support. They were kind, patient, and helpful in every step. Todd is hands down the nicest and best employee I have ever met in customer service. He kept our spirits up when we were down and he went above and beyond. Give this guy a raise Uhaul seriously, this is the example of a great and dedicated employee who has a heart. Helpful from beginning to end. This place, like many is understaffed and it is clear this is the person keeping everything rolling. I am not the kind person to normally leave reviews but this guy made me want to because he deserves so much praise.
Rachel D | First ImpressionsAll the workers were BEYOND nice and made a very stressful situation easy breezy. It was very much appreciated! I wish I had everyone’s name from Saturday afternoon for a personal shout out but the only name I remember was Todd. Everyone was great! I will definitely be recommending this facility
Sarah M | First ImpressionsTodd was very knowledgeable and friendly. He is your go to guy for good service
ANNE H | First ImpressionsThis place is closed to house 🏘️
Ricky K | First ImpressionsThe GM was very good and knowledgeable on the facility and explained the new security measures that is going to be implemented with in the next month or so which is one of the many reasons why we chose this location.
Bill W | First ImpressionsI'd like to start this review by saying that the ONLY reason I gave my experience an excellent rating is because of one specific person and his willingness to go above and beyond to help out a tired, frantic, overwhelmed single mom when all she wanted to do was get her things into her new storage unit and rest after a long day of moving. The process for reserving and checking in online was incredibly easy. I loved that I didn't have to talk to anyone. However, I wish I had because I found out that I would have gotten my first month free. I saw it advertised on the website, but it was not offered to me online when I reserved the unit. Live and learn, I suppose. Here's where the issue arose. I loved the communication about hours and availability when I reserved the unit and I made sure to check the hours SEVERAL times before we decided to bring things over. In the emails I received, it was stated that the access hours for the storage units were till 6pm every day. My partner and I showed up at approximately 10 minutes till 6pm on Sunday, November 28, to unload our things and were told that the storage access was already closed because the new facility was only operating during office hours and the office closed at 5pm on Sundays. I was DEVASTATED. I had nowhere else to take my things and was about to have a full-blown panic attack right there in the loading/unloading area. Thankfully, the wonderful, amazing, life-saving man (I believe his name was Todd) who was just getting off work opened the doors to allow us to very quickly move all of our things into the storage unit. I know that he got quite a tongue-lashing from his boss for doing it, but I was so incredibly grateful for him having a little compassion and taking time out of his personal time to help us out. This man deserves all the recognition in the world for going above and beyond the call of duty. He didn't have to get my attention to inform me about the building being closed. He could have just let me stand out there confused and, to be frank, completely screwed. He didn't have to listen to my sob story about having nowhere else to go with the things. And he DEFINITELY didn't have to get chewed out by his superior for making the decision to provide exceptional customer service and help me out. It may not seem like much, but to me he was a complete and total life-saver and I will be forever grateful for his kindness and compassion at time when I needed it most. Had he not been there and made the decisions he did, this would have been a 1-star review.
Lisa S | Online Move InA beautiful facility! Will recommend to family and friends
LLoyd D | Overall ExperienceThis is a brand new facility that has just opened up.
JON S | First ImpressionsManager Todd was extremely helpful, courteous, and welcoming.
Charlie R | First ImpressionsDid not get outside unit due to security system taking forever to install
Matt R | First ImpressionsI registered online. Went to the store finished the registration. So easy and fast Johnathon was very knowledgeable and nice
Joyce H | First ImpressionsBeautiful facility and a great manager. Highly recommend.
LLoyd D | First Impressions