Customer Reviews for U-Haul Moving & Storage of Leominster

Rating:

2.0

Not great service, but better than most in the area. There’s usually something wrong with the trucks I get. The check in process takes so long, by the time you get in the truck and notice stuff that’s broken, you don’t want to wait 30 more minutes for service in hopes of getting a new one. Also dislike the after hours process. Takes too long. Just want to be able to drop and go. Not try to take a ton of photos, especially when it’s dark out.

Rating:

1.0

I had to move by hand a motorcycle trailer to make a space available for my car trailer drop off. The attendant then went inside and I had to use an available trailer dolly to move yet another trailer slightly to allow my drop off to be properly placed in the parking space.

Rating:

1.0

Firstly, The guy behind the desk couldn't get the system to work to check in, after 15 minutes he went outside to ask his manager for assistance. Obviously his freshly lit CIGARETTE was far more important than a customer, when he finished it he came in and corrected the issue. When we finished the paper work we went to the vehicle, where I immediately noticed damage on the side and the mirror along with notice that the fuel gauge was not completely full. After reporting this in the office the manager seemed bothered that I interrupted whatever he was doing on his phone. Reluctantly he walked to the vehicle with me and said that the damage had already been reported by a marking that was visible. When I pointed out the fuel gage he replied by that was the normal position. We drove the truck a total of seven (7) miles and when I filled the fuel it took three (3) gallons (which would equate to 0.428 miles per gallon) When I pointed this out they simply said I must have made a mistake in the amount. Now I'm FURIOUS! I shoved the fuel receipt across the counter and said "I guess I cant read either"? I am a 67 year old disabled Vietnam Vet have NEVER been bee treated with such CONTEMPT and lack of respect. As I left, I turned and said, "JUST REMEBER A HAPPY CUSTOMER TELLS A FRIEND, AN UNHAPPY CUSTOMER WILL TELL THE WORLD!" I have been a faithful customer of Uhaul since 1978. That ended Sunday April 27,2025. I will not do business with a company that treats their customers in this manner. I will also point out that this is my first review I have written on this event, however, will certainly not be the last. I will happily tell you that you will be hearing from "Pissed Consumer" "BBB" "Federal Trade Commision". Also just in the event that you didn't know Massachusetts General Laws Chapter 92A enables the Attorney General to investigate and assist the consumer who was treated unfairly. I say with COMPLETE CONTEMPT have a nice day

Rating:

5.0

very helpful and thorough!

Rating:

3.0

Staff it with motivated resources

Rating:

5.0

Tire vibration at 75+

Rating:

5.0

Service was quick/ friendly

Rating:

4.0

Staff very helpful and friendly.

Rating:

5.0

Excellent Service! Highly Recommended 5 Stars!

Rating:

2.0

This Uhaul is extremely dirty and gross. In bad need of updates. The associate was telling me as I was renting a Truck that they have a Roach problem. THANK GOD I was moving my Outdoor Storage unit out of your facility to a cleaner and indoor storage location at a FRACTION of the cost it was charging me for your gross Uhaul location. Plus the truck I rented was also disgusting, not clean and I thought it was going to die when driving down the road.

Rating:

3.0

The customer service agent was not very nice, and when I asked for a dolly she rolled her eyes at me. I would recommend this place but not the staff.

Rating:

5.0

Great customer service and very friendly employee's

Rating:

3.0

The truck and trailer were not at the same place nor there we booked them at. After we told they would be. The woman I talk to on the phone when I booked my appointment was not friendly by any means. So I hate to say this but I will never be back of let my family or friends.

Rating:

5.0

Great service

Rating:

5.0

Always a pleasure to do business with you guys.

Rating:

3.0

1) let them know there is an additional $96 held against their card 2) the door on the enclosed trailer I rented was really hard to open and close 3) heavy trailers like this should have a tongue Jack to make removal from truck easier to manage

Rating:

1.0

I was accused of leaving things behind, which I didn’t. I took all mt belongings. I emptied after hours on the weekend and called on Monday morning and the man I spoke with checked everything and closed my account. 3 days later I get a call for the wood and not closing my account. The woman called me honey and treated me like I was trash. I will never use the U-Haul on central street in Leominster, ma again and will never refer anyone to that business. The kids that work there are just that kids without adult supervision.

Rating:

4.0

The system went down and I was waiting for a car hauler. The two women at the counter were clearly annoyed with the system but they were very polite and professional with me. In the end they were able to figure out a workaround and it all worked. I then went to go hook up the trailer and the (off duty) manager was waiting in the lot for a family member. She jumped out of her car and hooked up the trailer and checked the lights for me as well. For what could have been a bad situation, was turned around by those 3 great ladies.

Rating:

5.0

The girl at the front rest was very friendly

Rating:

5.0

Busy location. Staff was very attentive.

Rating:

5.0

nothing everything was perfect , thank you.

Rating:

3.0

The customer service was good for sure however I was VERY displeased with what I paid and what I received. The advertised price is FAR lower than the actual price. The advertised price of $39.95 when I ended up paying $186 is completely unreasonable. If I move again, I will not be using U-Haul. Additionally, the brakes on the truck I used were concerning. I had a friend back it up for me and they were the ones who mentioned that they did not feel safe. But again, the customer service was high quality.

Rating:

4.0

The trailer smelled like a barnyard. The previous renter must have moved sheep or goats. We had to let the trailer air out before loading our furniture..

Rating:

3.0

Ordered dolly and pads but were not in truck. Didnt know i would need to check truck before leaving lot. When returning i told person at desk but they were not very helpful

Rating:

5.0

We frequently use this location and are always treated well here! The manager, Natalie, is fantastic - pleasant and easy to deal with. Cannot say enough good things about this location - and cannot think of any improvements needed at this time.

Rating:

5.0

Great staff here. I was treated very well. The truch I rented met every need for me. I also found it much easier to drive than I expected. Overall a gre3at experience.

Rating:

5.0

Even though it’s almost always busy when you get to the location, the staff is great about making you the main focus when it’s your turn. They’ll go over everything you need & usually go above & beyond in any area that they can.

Rating:

5.0

The General Manager Natalie H was very helpful in setting me up for a rental of a 20 foot Uhaul truck. She went over and beyond to help me with my rental. I highly recommend her Uhaul store to anyone looking for Professionalism in customer service and care. Thank you Natalie H. Gary Freeman

Rating:

5.0

Nothing, everything was good

Rating:

4.0

Everything was good on this visit. People in the office were very friendly!

Rating:

4.0

Look I didn't like something. I got truck with 35 gasoline I returned with 73 gasoline. I delivered store faces still charged me $ 95 from my card I found it a theft if I returned to but I didn't have to charge anything. I want my repayment to return from $ 95.

Rating:

2.0

I was overcharged for miles! Milage was wrongly recorded. It was not corrected even after reporting it to the employee before taking the truck. Take pictures! I was charged for 24 hours for being 2 hours late! Snow was not properly removed on the windshield and on top of the truck. But especially the windshield. The truck shows tire pressure errors. Though I didn't get any issues with the tire pressure, dashboard indicators remained on.

Rating:

1.0

I was charged twice for my rental, would not recommend

Rating:

4.0

I rented a motorcycle trailer, when I went to pick it up it was totally covered in snow. The girl came out to shovel it off but the snow had turned to total ice. I climbed up on the trailer to help her but I have a ruptured bicep on my arm so it wasn't easy. In my opinion the open trailers should be shoveled off before a customer comes to pick it up. I hate to complain because I always have good luck with Uhaul!

Rating:

5.0

Exelent services

Rating:

2.0

There were clearly supposed to be two people scheduled, and there was only one kid there. He was amazing and patient, but none of the cars that he had ready in the system matched the cars that were brushed off and prepared for people, and there needs to be more organization on all fronts. He gave amazing service, but it was a poor experience.

Rating:

2.0

The redhead guy with the beard was quite rude and difficult. He was not pleasant to deal with.

Rating:

1.0

One of the ladies was intoxicated, exhibiting an unpleasant demeanor and causing significant distress. In contrast, the younger lady was remarkably amiable and composed.

Rating:

4.0

There was a woman who demanded I check my rental back in with her. I had already done so on the app and asked her where the Dropbox was. She was condescending and implied I was an idiot and didn’t know the process. I don’t think she knows the U-Haul app can do her job for her. She complained so much that I moved the van from the parking spot to her. She seemed annoyed that it was already checked in returned. I asked her if she wanted the key and she said “Most people leave it in the vehicle.” I said “Not when the app says to put it in the drop box.” She needs some serous training and customer service skills.

Rating:

1.0

Regarding the employees efforts And comments, this location is self serve. Except for the new employee, he is innocent (for now). Given more time around the laziest employees and lousiest customer service, he won’t be.

Rating:

2.0

Computers were frozen. Took 30 awkward minutes to get the truck. Staff forgot to give me the furniture blankets

Rating:

4.0

While I know it was no fault of Leominster Uhaul that I reserved and was booked to rent from Aubuchon Hardware of Gardner. This took me Time, Gas, and ware and tare. Totally in the opposite direction. PLEASE DON'T BOOK AT ONE PLACE IF YOU DON'T HAVE THAT EQUIPMENT TO RENT AND SWITCH TO ANOTHER LOCATION. I think your contract states a reimbursement for this bate and switch activity but of course that was not mentioned.

Rating:

3.0

Get people who care about their jobs

Rating:

1.0

Your workers are RUDE!

Rating:

3.0

When I walked in I spoke to one employee.. who was dismissive one short answer and very snappy.. but I was happy this one employee wasn't alone. So I moved one to the second person who took the time to answer my questions and cared enough to listen to my situations. After a while we came to a plan that works for me. I'm glad and happy with the results.

Rating:

5.0

Friendly staff. Arthur very knowledgeable with solutions. Very helpful!! Excellent at his job. Thanks for All your help! Anita

Rating:

2.0

Trailer was not inspected before I rented it. The manager told me to take the trailer with a directional light out. I had many issues with the trailer causing me to have to call roadside assistance and getting a new trailer.

Rating:

5.0

Customer service/checkout was one of the more pleas t experiences I have had with a rental company.

Rating:

2.0

I was wrongfully charged for fuel when i returned the vehicle with more fuel then when I picked it up. Also the dolly i used had a strap that was not functional and the strap came loose causing an injury. The washer i was moving came off and landed on me. I want someone to contact me .

Rating:

5.0

Very helpful and pleasant to speak with.

Rating:

5.0

Truck worked perfectly fine will be back again thank you

Rating:

1.0

The lady staff there was very condescending and with attitude. I am not sure why I got charged for 5 gallons of fuel charge???

Rating:

2.0

I do not have recent rental experience from uhaul to compare the experience in terms of an average. I was required to submit an selection for this. I was informed by the driver that the truck we picked up had body damage and the alignment was off, so it seems that it could have been maintained better. The vehicle did appear to be clean. While paying the final bill, the sales associate incorrectly stated that I was not able to use two different payment cards to pay the amount due. This created unnecessary hassle and it sounded as if she was doing this out of bitterness towards me after overhearing an unrelated conversation with a displeased hired person. This unnecessarily took additional time for myself and the hired person to resolve. Additionally, I attempted to verify the acceptance of two cards to pay a final bill through your online chat support. Multiple representatives did not address the question and let the chat close due to time though having received the question. Lastly, I had sought to verify the details of the insurance offered through uhaul with online chat support prior to renting the vehicle and this information was not provided from multiple representatives. It was a simple request of deductible information and I speculate the information is available within uhaul's organization.

Rating:

5.0

The attendant was friendly knowledgeable and helpful which made her quite likable, I would use this location again mostly because of her. In the past the trucks felt old and outdated but this time it felt new and up to date. Quite attractive.

Rating:

3.0

Box truck roof leaked and contents inside got very wet. Called uhaul 3 times to discuss and manager never returned my call.

Rating:

2.0

Next time, at least show me what truck I’m driving instead of saying “the one by the gas station.” Also the truck I got had a light out and the check engine light immediately turned on. Other than that 10/10.

Rating:

1.0

Fire your mananger, its the only way to ensure your future customers are not treated HORRIBLY and have their uhaul reported as stolen when it clearly was not. Your poor communication and note system led to this terrible manager creating a serious situation over nothing. The idiot manager filed a misleading police report. Horrible mananger. Terrible service at the LEOMINSTER, MA, CENTRAL ST location. Couldnt be a worse employee. I am considering legal action against your company due to the misleading police report filed, and hope that manager does not keep her job after this unacceptable situation.

Rating:

5.0

Simple, and affordable. Thank you

Rating:

5.0

The U-Haul staff on Central Street has been very good and has explained everything to me on details regarding my storage thank you U-Haul employees for your help and friendliness

Rating:

5.0

The facility was always clean everything was maintained employees were really helpful.

Rating:

5.0

The equipment rented made my experience exponentially better and easier. Thank you.

Rating:

5.0

Nothing did a great job 👏

Rating:

5.0

The representative was very nice and extremely helpful

Rating:

1.0

Staff member was rude on phone and in store

Rating:

5.0

The Storage facility were excellent and staff was great very helpful.

Rating:

5.0

Staff was amazing

Rating:

5.0

The person I have dealt with recently (Jeanecia) was kind, helpful and efficient.

Rating:

5.0

Natalie was very helpful.

Rating:

5.0

It was quick and excelente even though on some points i was being a bit slow.

Rating:

5.0

I’ve never had a bad experience with them staff very friendly and polite.

Rating:

5.0

Natalie and David are a breath of fresh air when they greet me.

Rating:

4.0

Mice infested couch.

Rating:

4.0

Natalie, the manager was extremely helpful during the year. I stayed there. She helped me get a better unit when I needed it and whenever I was there, she always had a huge welcome smile and hello. You are lucky to have her as your employee! Angel

Rating:

5.0

Natalie was amazing and very helpful. Thank you very much

Rating:

3.0

Very nice guy. Thank you

Rating:

5.0

The staff were very helpful in helping me choose a unit by showing me a few, to help me visually understand the sizes of the units.

Rating:

5.0

The online system let me reserve a space that was actually damaged by water. I was pleased that the staff informed me and helped me find another unit. It was $12 more but it's also I side the facility which is what I preferred. The employee that processed my order was professional and I formative. Five stars she was wonderful.

Rating:

5.0

Natalie is so wonderful to deal with very respectful always smiling ☺ if she can help u in any way she will go the extra mile to make sure all the customers are happy

Rating:

4.0

The unit was dirty and the ceiling is falling down. I didn’t get a free lock as advertised. Had to use it anyway.

Rating:

5.0

The staff at this Uhaul Storage facility made me feel so comfortable. They resolved so many issues that staff members I spoke to over the phone messed up on. They welcome and explain and will answer any and all questions. I will say that my entire experience of renting a truck with an appliance dolly (given furniture dolly), had to go to another uhaul facility to get an appliance dolly and was charged for that plus held $60, extended the truck rental, spoke to a person after I seen the ad in the truck for the storage unit, she messed up on setting up the storage unit and told me she was putting in that I could then keep the truck until 12, got to the storage unit and lost over an hour while the staff fixed the women's mistake. Was the worst experience ever. Except the wonderful staff at the Leominster mass uhaul storage facility.

Rating:

5.0

Lovely management

Rating:

5.0

These girls are amazing here they very friendly helpful and always there to help out I will definitely come back here for my storage needs if I ever need them again!!! Thank you girls so much I will miss you all

Rating:

5.0

Great service, great attitude!

Rating:

5.0

Thank you!

Rating:

5.0

I was very happy with the service. Very friendly and helpful. I will definitely recommend to others.

Rating:

2.0

The unit door is different from the one showed in the app…

Rating:

1.0

Not what I was expecting and not what I had requested for, I had to cancel as I looked at the storage unit. I found one with better price and more professional, clean facility that worked for me.

Rating:

1.0

Said had a reservation but not available when showed up.

Rating:

5.0

This was a great storage place. Thank you.

Rating:

5.0

Loved the service and would use the service again

Rating:

5.0

Friendly staff clean facilities easy access to your storage unit inside

Rating:

5.0

The woman Lea who helped me was so awesome! She explained everything to me in a very kind and patient way; giving me nothing to worry about. She is an excellent customer service employee and I’m so glad I had her as mine. Melissa Tivnan

Rating:

3.0

After not being shown the unit the first time, it was nice that the issue was fixed right away the next day. The manager is excellent and friendly.

Rating:

5.0

Natale was excellent...Highest praise given to her personal demeanor with customers...and with me personally....Thank you very much...

Rating:

4.0

Price was a bit high, but overall it was very good.

Rating:

5.0

The staff were all completely friendly, courteous, and helpful. I was glad to see the bench, plants, and large sign placed in the no parking zone, to prevent parking. Before, People were still parking their rentals, forcing me to go to the far left curb with the cart in order to get back on the sidewalk.

Rating:

4.0

A Very good..well trained.. and helpful staff runs this location.

Rating:

4.0

Very clean and professional facility.

Rating:

5.0

I couldn't ask for better service. Everyone I dealt with was great!!! I couldnt be happier.

Rating:

5.0

The staff were very helpful and they show me three different storage unit and I pick one that was suitable for my needs . Thank you

Rating:

5.0

A pesar que no hablamos mucho inglés porque somos hispanos, pudimos entendernos y el trato fue excelente. Es la segunda vez que uso sus servicios y no tengo ningún tipo de quejas. Me gusta por su seguridad y acceso las 24 horas.

Rating:

5.0

Best service I had sense I been here

Rating:

5.0

Considering the storage is indoors, I don't like the fact I have to pay for insurance. I'm not concerned if my stuff gets stolen, considering I had to put a U-Haul provided lock on.

Rating:

5.0

David was very nice while he assisted me with the unit rental procedure. David went on to assure me that the unit was indeed fixed and fit for use. I was wanting an outside unit for some time now and finally I have one!

Rating:

5.0

Very satisfied customer staff were helpful excellent business

Rating:

4.0

Throughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Thank you.

Rating:

4.0

Great storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failure

Rating:

5.0

Jeremy was great and very helpful. He went above an beyond for me when I needed him to

Rating:

5.0

A very good to do business with you.

Rating:

1.0

I had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448

Rating:

3.0

Way to expensive for the size unit I got / had

Rating:

5.0

The manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.

Rating:

5.0

Manager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 stars

Rating:

5.0

The manager is the best I’ve experienced in a very very long time. Explanation and professionalism exceeded.

Rating:

4.0

An elevator or lift of some kind would be more helpful if you are using an upstair unit.

Rating:

5.0

The manager, Jeremy, was extremely helpful and helped us immensely!

Rating:

5.0

Very patient, as I had no Idea what I was doing or looking for

Rating:

3.0

It charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.

Rating:

5.0

Very pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.

Rating:

3.0

Raising the rates on existing customers while rates for new customers remain the same is bull.

Rating:

1.0

Was promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairs

Rating:

5.0

The people at this location are very friendly and helpful

Rating:

2.0

Staff is clueless. Show up and your unit isn’t available. The processing time is way too long. Expect to be in store past scheduled time.

Rating:

4.0

Everything was great the only thing is the location not easy to reach via telephone.

Rating:

5.0

The service has always been good very professional

Rating:

1.0

On the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul again

Rating:

5.0

The guys were great and very friendly.

Rating:

4.0

Happy to be a part of u haul customers

Rating:

5.0

Thanks for having me

Rating:

5.0

Reserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.

Rating:

5.0

The staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!

Rating:

5.0

Great crew at the store. Very helpful and polite.

Rating:

3.0

The reason I’m giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn’t align, which made it hard to close the lock. The guy that supposedly “fixed” it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn’t aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly. You tell me that isn’t some ghetto carpentry 🤦🏻‍♀️. I know for a fact that it’s going to get loose again. If he would’ve fixed it properly he wouldn’t have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don’t try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I’m not the happiest camper but I’m happy with the storage space & the facility is very clean. Just that 1 little detail would’ve given U-haul a 5 star rating but I have to be realistic, so there you have it.

Rating:

5.0

Employees went out Of their way to help with any problems, clean and safe facility!! Thanks Rick

Rating:

4.0

A light in storage unit would bump my rating to Excellent

Rating:

5.0

The employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one! Thanks Rick

Rating:

4.0

Not now

Rating:

4.0

Shop orderly, personnel very helpful.

Rating:

4.0

Great staff.

Rating:

4.0

Staff were friendly and the facility met our needs

Rating:

5.0

The staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.

Rating:

5.0

Thanks

Rating:

5.0

Central st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around

Rating:

3.0

2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.

Rating:

5.0

Everyone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick 😎😊😎😊

Rating:

4.0

Facilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.

Rating:

5.0

Very good I recomend it

Rating:

5.0

X

Rating:

5.0

Very good company

Rating:

4.0

Great staff!! Thank you

Rating:

5.0

nice deal for 1 month free based on truck rentals

Rating:

4.0

Only issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours

Rating:

5.0

Great customer service all around.

Rating:

5.0

.

Rating:

4.0

All employees were knowledgeable and friendly

Rating:

5.0

Excellent service

Rating:

4.0

Good but took a long time, and needed a bunch of information

Rating:

4.0

Muito bom

Rating:

1.0

Brang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me off

Rating:

5.0

Service was excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! Thank you!

Rating:

3.0

Ok experience.

Rating:

5.0

The manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.

Rating:

3.0

Nice friendly atmosphere

Rating:

1.0

Leominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.

Rating:

5.0

The entire staff went above & beyond to ensure I had everything I needed. They were very professional and pleasant at all times. I would highly recommend this U-Haul location to family and friends.

Rating:

1.0

This is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.

Rating:

4.0

.