Customer Reviews for U-Haul Moving & Storage of Livermore

Rating:

4.0

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Rating:

5.0

The staff at the Gardella facility are great. When there are multiple people in line, they are communicative that they will help soon, and when the facility is quieter, they are very quick to help.

Rating:

5.0

The trailer door was difficult to slide up and down. Very old beat up trailer that should be refurbished or scrapped.

Rating:

5.0

The friendly staff answered all my questions and went above and beyond to help me out. The young man also took time to help me load and unload some heavy things into the unit. I would recommend renting any unit here. They do not have an elevator so you will need help with anything heavy. The place is clean and well maintained.

Rating:

2.0

Vehicle had no gas when we got the truck and the receptionist did not want us to change the truck for a differnt want, worst costumer service

Rating:

3.0

Updated or well maintained credit card device is needed. Had to input manually after calling bank.

Rating:

5.0

The return truck part is horribly organized all the trucks one behind other and have to scrap to find parking spot and was overflow to the road

Rating:

1.0

very unprofessional staff

Rating:

5.0

All good 👍

Rating:

5.0

I believe the gentleman that helped me was Felipe, super service and efficient 👍

Rating:

1.0

No truck available even though had a reservation

Rating:

5.0

Nothing

Rating:

5.0

I've consistently gotten fast, courteous, knowledgeable service from this Gardella location. Also, it has been safe to leave my car there overnight when renting a truck for multiple days.

Rating:

5.0

Manager and staff are truly caring and provided us with exceptional service. Highly recommend this shop under their current manager, Felipe

Rating:

5.0

This is an excellent gem for our town of Livermore. Highly recommend. JJO

Rating:

5.0

Doing fine. Clerk William got me set up and out of there fast and courteously.

Rating:

5.0

Just want to give praise to both guys helping me at the counter. They helped me locate a missing module to hook up the lights for the trailer and another u-haul facility near my home. Stellar Customer Service.

Rating:

5.0

good people, good service and good equipment. The man who took the rental in the morning was exceptional.

Rating:

5.0

Not much. You do a good job and the vehicles are always clean and ready to go.

Rating:

5.0

Excellent customer service Vehicles were clean and in good condition

Rating:

4.0

The website pre-pickup didn't work well.

Rating:

1.0

I returned the vehicle with the gas level at 7/8, the same as when I received it. However, the next morning, they marked it as 1/8 and charged me over $150 for fuel.

Rating:

5.0

Staff member at the office was extremely helpful and very professional

Rating:

5.0

N/A

Rating:

5.0

good service!

Rating:

5.0

The attendant sales person who is awesome he moved out out and went beyond what was expected

Rating:

5.0

Friendly staff

Rating:

2.0

Take a few minutes to walk customer to the vehicle, help them check the vehicle, ensure all ordered equipment is there, and help them resolve any issues with the Uhaul mobile site. I'm a first-time renter, but it wasn't obvious how to work the key fob, the hand-truck I ordered wasn't in the van, and the photos I took of the dashboard kept getting rejected by your mobile site. Took me a painful half-hour just to get the van out of the parking lot.

Rating:

5.0

I used your mobile app for the online check-in, but found it slow and asked some of the same questions I already went through when initially booked the rental. Rental return was much easier, except the location had no rental key drop off so I had to find somebody to take the key.

Rating:

2.0

You gave me an empty tank. I wasted 130 til return it almost full

Rating:

3.0

key drop off box is not easily visible at night

Rating:

4.0

Very good service.

Rating:

3.0

You moved my reservation without telling me from the location I requested to this one in a totally different town. Didn’t get the moving blankets that I reserved and paid for. Trailer tires were all under inflated, one critically so.

Rating:

5.0

I rent from this store all the time. They are always good, which is why I return there.

Rating:

5.0

Best experience ever at this location. I will be back in the future because of the great customer service provided!

Rating:

5.0

Very clean

Rating:

5.0

I never realized how easy it is to rent a truck. It was quick, and the price was so inexpensive. Everything was great, from the customer service to the vehicle and the ease of use.

Rating:

5.0

Several rentals from the Gardella Plaza, Livermore U-Haul. Two thumbs up for each rental. Good folks.

Rating:

5.0

Just continue a good customer service.

Rating:

5.0

I booked a one way rental for 8:00 but it would not be available to after 10:00. I ended up getting a In Town vehicle which added to my cost and time. Customer service (otherwise) was excellent!

Rating:

4.0

Counter service was a bit slow as the only person was busy filling two butane tanks. Sure glad I wasn't in a big hurry !

Rating:

1.0

The opening employee didn't have keys to the facility. We had to wait for a coworker to arrive for the facility to actually open. No apoligies were offered for the inconvience of waiting 35 min past opening to dtop off trailer. Then I get emailed receipt charging me for missing or damaged $32. I didn't receive any explanation of these charges. There was not damage and all the padding was returned.

Rating:

4.0

Very happy with my experience. I just needed access past 7pm, maybe 9pm would be ideal. Not a big issue tho. Thanks

Rating:

5.0

The best service

Rating:

5.0

fast drop off, friendly rep

Rating:

5.0

Nothing. What started out to be a bad situation was quickly remedied by the staff. Through no fault of theirs, they handled everything with professionalism. Thank you

Rating:

5.0

The gentleman working there are very helpful !

Rating:

5.0

Great and courteous service.

Rating:

5.0

The employee on that location is excellent. He welcomed me at the time of equipment pickup and he was very professional at drop off. Thank you for having such wonderful employees which make my day better

Rating:

4.0

Not so good this time. I had a 2:00 pm pickup arranged on a Sunday, but the office was closed and locked when I got there at 1:50 -- "Back in 20 minutes" but no date/time on the sign. Attendant did show up about 2:20, and the truckwas fine, but I was on a tight schedule and was getting nervous.

Rating:

5.0

Staff courteous and efficient. Good folks.

Rating:

5.0

I have used this location for maybe 15 years and it gets better. The staff is friendly, knows the inventory, the inventory is large, the lot is well located, the office area pretty full with boxes etc but neat and organized. I like using Gardella Plaza. .... Bill Leach, Livermore

Rating:

5.0

Very easy

Rating:

5.0

Staff was very courteous and helpful.

Rating:

5.0

Everyone who works at U Haul in Livermore must have a great example of leadership. The young gentleman who helped us was quick and professional!

Rating:

3.0

Gas was very low at time of pickup / transmission slips / smell of bad / burnt oil - site advised upon return of unit

Rating:

5.0

Amazing staff, especially Nathan, who went out of his way to help us!

Rating:

4.0

Renting trailer was fast and easy. Will definitely use this location again.

Rating:

4.0

Confirm receipt of all requested rental items…I did not get my dolly

Rating:

5.0

Emails/ website make it look like all hours or extended hours access - which did not appear to be the case

Rating:

5.0

The service was excellent Both gentlemen were very helpful

Rating:

5.0

The move was great, people talked and changed a few things, the patience and time was there. Everything was understanding. A few negatives like the rooms not being a complete sealed room.

Rating:

1.0

My original reservation for a moving truck & trailer was changed the night before pick up and I had to find transportation elsewhere. Then, when I arrived to the storage unit, a representative there informed me that there was no elevator and my unit was on the second floor. I am shocked that the answer to this issue was to either climb the stairs or cancel the reservation. This location should look into investing into an elevator since the representative mentioned that this is a reoccurring issue. I was not satisfied with this experience at all and how this was handled.

Rating:

5.0

Professional staff and will to provide the best help to accommodate my needs.

Rating:

5.0

I recieved the best customer service and the staff was very friendly. Respectful and I would recommend you 100%

Rating:

5.0

The workers at the facility were very helpful with my questions and provided excellent assistants in every phase of my truck rental and storage unit.

Rating:

5.0

Great team @your Livermore facilities, site manager was present and approachable. Store was busy and he was training a new employee (1st day) yet Manager had control of sales floor and while I was waiting I didn’t hear anyone complain. As a. Former Corporate Manager(ret) I would have tried to recruit this manager. Joel Cabrera Jcabrera70sf@gmail.com

Rating:

5.0

Overall, Felipe Garcia and the U-Haul team do a great job, I was a Tennent in my storage unit for nearly 7 years, this team provided me great support, answering all my questions and walking me thru the rental process in the most upmost professional and helpful manner always were helpful and to my knowledge in 7 years only raised my monthly rent one time, which was a modest $4.00 increase per month! In my opinion Felipe and this team are hard working to provide the best customer service possible. I recommend this business to anyone requiring rental space and moving equipment in the Tri-Valley. Sincere thanks! Michael

Rating:

5.0

Please give this UHaul worker a raise. Thank you.

Rating:

4.0

Lighting inside the units could be improved. Our overall experience with Uhaul storage has been good.

Rating:

5.0

Unloaded and returned truck in same location - so convenient. Unit has easy access.

Rating:

5.0

Just need more hours for access to unit! Maybe 8pm

Rating:

5.0

You guys are awesome! Thank you!

Rating:

1.0

They charge almost double the price that was in front of the office on the banner

Rating:

5.0

The process to get and out is straight forward. The people were knowledgable and friendly.

Rating:

5.0

Your staff was very helpful and nice to us thanks

Rating:

5.0

Very clean and well lit facility. Zero insect or rodent issues. Plenty of carts to move junk around. Great people!

Rating:

3.0

There was one person working when I arrived which meant I had to wait in line for about 15 or 20 minutes. My husbands and sons had to wait about 30 minutes for the whole process before they could start moving our furniture into the unit. As we’re moving, the clerk reminds me that we will not have access after the office closes, although the confirmation I received and your website list access as available until 10pm. Then, when we were done, we could not get the lock on the door. After struggling with it, we finally had to ask the clerk for help, who had to use a screw driver to attach the lock.

Rating:

5.0

Very impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.

Rating:

3.0

The units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.

Rating:

5.0

Charlotte was fantastic and gave us great customer service.

Rating:

5.0

With COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)

Rating:

5.0

Staff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Thank you

Rating:

5.0

Staff were fantastic especially Charlotte

Rating:

5.0

Great customer service! Friendly staff accommodated all my requests.

Rating:

4.0

They were very helpful. and courteous

Rating:

4.0

None

Rating:

5.0

Charlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Thank you.

Rating:

5.0

The fellows that helped me went beyond the call of duty to help me. Thanks a lot.

Rating:

3.0

staff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.

Rating:

2.0

On-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation