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LOUIE G | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Los Lunas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off location manager went above and beyond to help me. Very friendly and professional.
Sanford WThe girl helped me hook up the trailer, which was nice. But was unable to answer some of my questions about a credit to the account.
Tammy AThis U-Haul facility was very nice, very clean and well maintained.
Cathy C | Overall ExperienceU-Haul trailers need better reference for what size someone needs. I overpaid for a trailer size I didn't need. rented a 6x12 and only had it 1/3, maybe 1/4 filled.
MICHAEL CThe staff are friendly and easy to work with
ONECIMO M | First ImpressionsVery nice
JEFFRY B | First ImpressionsOnly thing I'm upset about was the fact I was told I would only be charged for the gas to refill the tank and the $40 extra for asking for a longer return time
JANET T | First ImpressionsGreat and friendly service
KLAUS HGreat service, nicest person I have met in a long time. Place was very clean. I would recommend this facility above all others in this area. Five star plus.
Elton K | First ImpressionsWhen arriving I was informed their elevator was broken and I’d have to use the stairs to bring in my 20’ truck to the 3rd floor. Where I had already filed all the paperwork online for a 10x20 unit. I had to ask for my locks as they kept saying I had only reserved but in fact I had already finished the online move in. That was unacceptable, I asked why I was not notified of this prior. Then I had to ask if they had anything on the 1st floor. After they were able to accommodate me for the 1st floor and the paperwork was finished I was then informed the 1st floor is not climate controlled like the 3rd which is why I chose the storage facility. Upon returning the truck I was told they would email me the paperwork which now it is the next day and still the truck is not showing returned in their system and I have not received any email. I will not be paying a late return fee as the keys were in their hands at 11am the same day I rented it. Not a great first impression. I did try to call the facility yesterday evening but was not answered so it went to the central center who confirmed the truck was not showing returned but the lady did put in the notes I had returned it at 11am. I will be trying to contact the facility again today to get this fixed. The manager did his best but still for me to travel from another town with such a large load I feel they should be reaching out and notifying others so they have a chance to change move in dates or chose another facility if need be.
KIMBERLY J | First ImpressionsI started to order online I get to the facility and a young lady tells me she can help me finish up her at the store. I let finish up with my reservation o thought she added everything I had on my online order but I realize she didn’t. So first of all we get home and we start loading and this takes all night from 5:pm to 2 am and after we done loading for the night I go to push in the ramp it doesn’t go in. So I get it to go in as far as it will and we go to sleep wake up early at 4 am to finish and the ramp wouldn’t pull out and I tried everything and still nothing so we had to wait till the store opens .. we call and ask for mgr and comes to our home and tries everything and still nothing so he says call roadside service we do and they send out a guy and her fixes the ramp took total from 1 st call to finish about 3 hrs. So this puts us behind schedule a whole day.. so on top of that we unload and we’re ready take back the U-Haul we loose the key and I’m not worried because I purchased the safe trip for $7. So I’m not worried about the key until I call customer service and they said the key was going to cost me $350 to replace. At this point I’m really mad because I told the lady I wanted it on there for anything that would come up. I’m asking for some to get ahold of me and make this right .. it’s not my fault with everything that happen to us on this trip .. please call me and help us resolve this issue. Thank u
Manuel MAssociate was the best made it easy and fast no hassle!!
BERZEYAHIR MThe storage facility was convenient very clean. I felt safe and the amenities are top-notch. Would highly recommend. I intend on using this facility in the future.
Priscilla G | Overall ExperienceThank You
JIMMIE GClean and secure, employees very friendly and helpful
Keith e | Overall ExperienceGreat pickup and drop off service and very clean facilities thanks
KLAUS HThe young lady at the front desk that assisted us could not lift the trailer onto the hitch, nor could she tighten down the hitch properly, and the trailer emergency brake-away chain was improperly connected.
MARTIN MWorst guest service here Zack likes to sit all day in his trucks pretending to work while the other employees do everything. Vehicle smelt like pills and cigarettes. Was not cleaned
CARMELITA RNothing, everyone was great
ROBERT DThe manager was awesome!
SIMON MGreat location. Very helpful, pleasant staff. Zach is a good boss
SAMUEL D | Overall ExperienceEver please great staff
Sandra T | Overall ExperienceZach and Ariel are friendly, professional and expert in their customer service!! Thank you!!!
Mia MDefinitely one of the best Uhaul crews i’ve ever interacted with!! A big thank you to Zach and Joesph!
Jordan F | First ImpressionsZachary was Awesome too !
WADE BI have no recommendations for improvement!
DARRELL BZack was super helpful and concerned about finding exactly what I needed
MICHAEL L | First ImpressionsGreat staff, very helpful. Always ready to assist with anything I ask for.
SAMUEL DThey were very fast at helping me. The car hauler was in great shape.
MICHAEL SExceptional customer service
Dedrick JCourteous clean and well-equipped this is the place to go
DANIEL OStaff was nice helpful and got what we need quickly which was nice a storage unit and a U-hal truck. In and out within 10 to 15 minutes
Rhiannon R | First ImpressionsGreat customer service.
AUSTIN W | First ImpressionsThe online booking was easy to complete and the staff when I picked up and returned the truck were very helpful and courteous.
Frank MZach was awesome. Helped me with everything I needed.
Katherine VThis is the second time we have used this UHaul location. We were very pleased with the equipment and the service. Thank you.
JOSEPH BFast friendly service.
CELESTINO LExcellent facility. Helpful staff
SAMUEL DStaff was friendly, professional and courteous.
Scott E | First ImpressionsAgent was very knowledgeable as well as courteous!
SANDRA NFriendly professional staff, renting was very easy to complete.
Bernard J | First ImpressionsThe bathroom is awful dirty. Otherwise everything is perfect.
SHANNON S | First ImpressionsI want to say your staff at this location is top notch. I personal can say they go above and beyond for their customers. Zach is the best. I can’t say enough great things about him.
ROBERT D | Overall ExperiencePerfect experience and professional staff!
DOREEN RMy experience with this UHAUL location on Autumn Brush Road in Los Lunas was Outstanding. They were extremely helpful with what I needed and provided guidance and suggestions for a successful rental. The business is always clear of clutter and clean inside and outside. Great experience from pickup to drop off.
AUBREY TFast friendly and helpful service. Easy access with hand carts and mattress carts ready for use. Love the indoor climate controlled storage units.
Richard C | Online Move InAwesome place to have a storage unit. Thank you.
DANIEL V | First ImpressionsEverything was great except us being told our stuff our arrive the 27th of November but then changed until the 30th. Other than that everything was great and smooth. Total less expensive than hiring a moving service for 6-10K we ended up paying just over $3k.
Holly GI just wanna thank the associate that helped me wonderful person respectful explained everything to a detail I just wanna say thank you for going that extra mile
NORA I | First ImpressionsZach and his team were extremely helpful throughout the entire experience! 10/10 recommend!
ALONZO GThis group has in every way gone beyond all reasonable expectations in getting me the right equipment, the right lease terms, and the right storage solutions for our small business. I couldn’t be more pleased!
Paul H | First ImpressionsAs usual, service at this location was quick, efficient, and friendly for both pickup and drop-off.
HAROLD VGreat experience! Staff was very friendly and accommodating. Truck was very clean and maintained. Recommend highly!
DEBBIE BIt’s a very nice storage facility, I read it very high excellent. Welcome and were very happy thank you for your professionalism the Ware Family. Where is my?👍
Robert W | First ImpressionsNothing your great
SANDRA GThanks for taking the time to assist me! The general manager is YOUNG but absolutely rock solid!!
MONA PImpressed with the security and cleanliness. Thankful for a good place to store household items during a move. Keep up the good work!
Jennifer C | First ImpressionsThe young lady was awesome. She was there everytime and very helpful. She is a sweet kid and deserves a thank you from the boss.
JOSHUA S | First ImpressionsWell run and maintained. Very clean and very secure units
DENNIS L | First ImpressionsEveryone was so helpful. The young lady was super cool and made sure we were totally satisfied with everything. I will forever use uhau. Thanks you
JOSHUA SEveryone was really sweet and professional. I was very anxious with the whole thing and everyone was so kind of patient with me.
Tia R | First ImpressionsProfessional, friendly, understanding and very helpful.
LOLA BGreat staff! Very professional!
JOSEPH NThis location is amazing, very clean and organized. The employees were all friendly and helpful. I’ll be returning here for my trailer hitch install! I can’t think of anything they could improve, it’s so nice to feel like a valued customer!
JENNIFER TAll of the employees were so helpful and kind. THANK YOU!!!
ROSE MVehicle needs to be full on gas. That way, it can be returned full on gas. I was given the truck with 7/8 of a tank and I filled it all the way up by accident. And then was told thank you for your donation. It's kind of hard to put a vehicle that you don't know at all back at 7/8 of a tank. Would I use U-haul again?Yes , but will not take a vehicle that doesn't have a full tank
Christopher WRequiring the use of the uhaul app to check out the truck is lame. It wouldn't load on my phone correctly, and the staff had to do a workaround so I could check out.
LILLIAN HNot a thing. The staff at your site were friendly, professional, and all were attentive to our needs. Thank you😊
CYNTHIA SAll the personnel at this location are knowledgeable, friendly and very helpful. I highly recommend their services. Great overall experience.
HAROLD SWe were above satisfied with the service Zach and his team showed us they bent over backwards in helping us with our situation . Couldn't be more happy with their concern about us. If we are ever in Los Lunas again we would be happy if we need a truck a van to rent one. And we will definitely recommend to all of our family and 🧡 friends.
TERRY MJust easy in and out service.
ARMAND MYour female attendant is very friendly and very professional. Answered all my questions and made sure I knew the process. She deserves a raise
GEORGE L | First ImpressionsAdd cruse control to the trucks.
WINIFRED GOur rental trailer was stolen in Albuquerque and recovered in Los Lunas. Our truck was stolen with it. U-Haul expected me to get the trailer. No one locally or at corporate seemed to understand that I couldn't get the trailer because our truck was also stolen. The "safe move" insurance is worthless since it doesn't cover theft. I'm never using U-Haul again.
KURT BThey were not there when they were said to be open. The manager showed up and asked If I was waiting and disclaimed that their should have been someone there to open the doors at 6:30. I made the appointment at the time I did for a reason and I was made late and had to pay a shop for a missed appointment due to this
DAMION GLove the Rv storage. Really nice to have the Rv so close
Daniel B | Online Move InGreat staff!
Daniel MIt was great but the tank was not all the way filled up when I got it nd on the paper work it told me to bring it back full
NATHAN HI think you very much. Your staff was very helpful making my transition from my home to storage in much more convenient and helpful and it was a pleasure working with your staff
SANDRA T | First ImpressionsStaff was very friendly, truck ran great, AC is AMAZING LOL
SABRINA FAll the U-Haul folks in Los Lunas were friendly and great to deal with. Thank you
Ronald CThere were issues with picking the vehicle up that were resolved by the staff. The experience was positive. I will only use this location going forward.
Alfred LThe staff members are very pleasant and eager to help with anything. If I could give a higher review than five stars I would. This is the best storage facility I have ever used and will recommend it to anyone.
Timothy T | First ImpressionsManager was very nice and helpful.
Sarah N | First ImpressionsThank you!
Elia C | First ImpressionsThe gentleman that helped me was extremely polite and helpful. Great customer service
MaryAnn P | First ImpressionsZak is took a true interest. As did the staff. It was refreshing.
Harold V | Overall ExperienceGreat experience so far
CHRISTINA L | First ImpressionsStaff was super friendly and able to answer any question I had. Will definitely recommend to family and friends.
Stacy B | Online Move InOne of the best! I can make my journey finding my relocation home knowing my furniture, etc. Is safe. THANKS TO ALL FOR YOUR HELP!
WANDA L | First ImpressionsFriendly secure modern facility.
DAVID L | First ImpressionsThe staff was very friendly and helpful!
TYLER B | First ImpressionsZachary was friendly, knowledgeable and efficient. My space is on the end, so isn’t as covered as I would like, will hopefully be able to move when one (in the middle)becomes available.
STEPHEN L | First ImpressionsZach was great!!!
ROBERT D | First Impressionsvery friendly and knowledgeable service
VICTOR V | First ImpressionsZack is extremely helpful and professionally knowledgeable.
PATRICIA T | First ImpressionsZach is very friendly and helpful. Answered all my questions.
JOHN R | First ImpressionsThe place was very clean but did find a few sheet metal screws by the office and by my new space. I try to pick any up as I see them.
Raul B | First ImpressionsGreat service Easy sign up Close to my home
DALLAS W | First Impressions