Fantastic staff who were friendly and helpful. Recommend anybody renting in the area to check out the location.
ROBERT S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lost River
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent!😀
Lorri B | First ImpressionsToo expensive
KIMBERLY PI will definitely recommend.
ALLAN P | Overall ExperienceThe staff is excellent. Courteous and helpful. Would highly recommend.
DAVID K | Overall ExperienceSuper great employee very helpful and attentative. Over all excellent!
andera s | First ImpressionsStaff member was amazing! Was very helpful and knowledgeable. I will be using this location from here on out and I’m definitely recommending this location to everyone I know
JONATHAN BU-Haul changed my pickup location 4 times in one week. One location was 60 miles out of the way. Try frustrating
IAN YIt was one of the worst experience I have ever went through starting off. I ended up falling because it’s snowing ice and just went downhill from there.
Evelyn M | Online Move InThe box leaked a lot of water! The doors on the cab of the truck barely sealed. Wiper blade was almost falling off. But other then that it was good.
RYAN SLove everything about the experience. Wish they had a 2 wheel dolly in Jacksonville where we picked up truck but that was only minor problem for us.
David D | Online Move InThe young red head lady was super nice and friendly and knowledgeable!!!!
Bryant W | First ImpressionsOther than the windshield wiper on the passenger side and the app not letting me log in—everything was perfect. Van got even better gas mileage than expected.
JOSEPHINE OVery kind and professional staff! Best location I’ve been to!
KENNETH CYour offices should require receipts showing fuel purchased. While the needle was on full, the prior rental shorted you on the fuel purchase. I know this because I only drove the van 11 miles and did not idle it and yet it took nearly 3 gallons to fill the tank. Chevy vans definitely get better than 4 miles per gallon. Aside from this, the rental went fine.
GEORGE RMrs. Franklin is top tier! I truly appreciated her and her impeccable customer service.
Monica H | First ImpressionsI use to work here and it was great but then… U-Haul company screwed all us out of a job when they decided they wanted new management when she could’ve went elsewhere. Good luck to future tenants!
Luke D | Overall ExperienceI pay 110 and 100 for the same size building closer to my house then this facility is payed 188 a month for 1 unit it is very overpriced that's why I moved my stuff
scott b | Overall ExperienceThe bill that was emailed to me was for the estimated mileage not my actual mileage. Please adjust the mileage charge on my bill, thanks..
ALLAN PEmployee was very helpful, knowledgeable, & sweet!
KIMBERLY RIndoor lighting was horrible, had to bring flashlight. Unit was much smaller than expected, instructions to find my unit were confusing.
James R | Overall ExperienceThe staff goes above to help and is very kind and caring. I will be using this place again
William G | Overall ExperienceGracie Henderson done an excellent job went over and beyond to help me on size and in door or outdoor 5 stars
stephanie b | Overall ExperienceThey are very nice and knowledgeable
jamar s | Overall ExperienceYes everything was good I like to I like the place it was very clean they were very nice now I'm just trying to get a moving truck 0swinging my stuff over there thank you
RUTH P | First ImpressionsJessica is very nice. I’ll be back.
JESSE G | Overall ExperienceEasy to access. Clean and climate controlled. Would recommend
Susan G | Overall ExperienceJessica was amazing. She was very knowledgeable and extremely helpful. I would recommend for anyone to go see her and get a unit.
Stachia H | First ImpressionsWe had a climate controlled unit since 2019 when our son moved home from college. We never experienced any problems and our unit and the building was always clean & bug free. The reason we moved out was due to our son building his own house and taking all his things. We highly recommend this company. Great people even during all the transitions.
DIANE D | Overall ExperienceThat staff is very friendly and knowledgeable
jamar s | First ImpressionsManager and staff are very nice. Jessica went out of her way to help me. Great place!
Barbara R | Overall ExperienceQuick and fast in and out. Definitely the best uhaul place in Bowling Green I have moved many times so I would know. Both of the ladies checking in and out were the sweetest women. Yall are winning!
SAVANNAH BThey were great!
Janet AThere was dirt spots in the back of the truck and smelled like farming equipment. I received excellent customer service. The guy who checked me out was really nice and accommodating!
BEATRICE AJessica and Luke were great! This was my first experience renting a storage unit and truck and they made it very easy and stress free. During each process they made sure I was getting the best deals. They were very fun to talk to while filling out paperwork and I will definitely rent from here again!
CHASDON LThe best storage in town and the staff are so friendly so thanks for your services
Lloyd K | Overall ExperienceBest customer service I have had from any business in a long time. Pleasantly surprised.
lucy jVery quick and easy. Friendly staff
melanie eContinued price hikes were the reason we left.
STAN G | Overall ExperienceThis facility was a bit tight for a large truck.
Emily J | Overall ExperienceStaff went above and beyond to help me. Very good customer service
Merry EThe lady that waited on me was very helpful and was not pleased with the condition of the truck I was given. She gave a slight discount for the issues.
Joseph MThe staff was very nice & friendly. She deserves a raise at that location. U can't really find genuinely good friendly people anymore.
ANGELA L | First ImpressionsFue una muy buena experiencia facil y rápido exelente
Jesus P | Overall ExperienceJessica was very friendly, helpful, and courteous.
CHARLIE C | First ImpressionsJessica was always cheerful and helpful anytime I needed anything. Great employees are hard to find. Keep her she is a great asset to your company. Thank you
ANGELA G | Overall Experiencespecial thanks to Jessica. She was very helpful and supportive. We had storage units for over 2 years and found everything clean and orderly in the management
SUZANNE W | Overall ExperienceVery nice people. Quick pick up and quick drop off. If I ever need another rental I will definitely go there.
KATHY MVery helpful staff, unit was easy to locate and was very clean
Cheryl P | Online Move InBest facilities in Bowling Green. Staff is friendly and very helpful.
Barbara R | First ImpressionsThe manager Jessica Garrett was amazing and was so helpful getting me what I needed.
Penny N | First ImpressionsOne of the employees somehow got ahold of my private messages and was asking me if she wanted me to move me twice.. didn’t like that she was alble to get ahold of.. something needs to be done about that.. other than that okay..
Wanda D | Overall ExperienceThe ladies in the office were super friendly and helpful!
Sarah D | First ImpressionsMy name was spelled wrong multiple times by the staff, and most information was entered incorrectly and had to be corrected. The staff was very polite, but unfortunately did not seem to know the importance of correct information.
Sylvia D | First ImpressionsThe people were very nice and renting and pick up went quickly dtop off was very quick and easy. I’m very satisfied
KATHY MI had 2 units here and had nothing but a good experience with storing my belongings there. The staff was always ready to help when I called. The place is very well kept and clean. I would recommend this to anyone.
Lynda S | Overall ExperienceWe haven’t been to the facility yet, but setting up the unit over the phone, several states away, the staff was helpful and answered all my questions.
Susan G | First ImpressionsGreat customer service loved the helpful people in the office !! Nice facility’s and secure facilities
Cody H | Overall ExperienceThe staff is very friendly and polite.
William G | First ImpressionsWe had a very good experience with u-haul very convenient to my location until time of my move easy to access all around a great and secure storage place
Linda B | Overall ExperienceThank you for the great service!
Hedaiatullah AKeisha was on site and she was most polite and warm spirit and made my experience easy and satisfying.
Shon J | First ImpressionsJessica the Manager was AMAZING!!!!
jacqueline pFriendly courteous service. Made renting easy. Would definitely go back. Conveniently located as well.
Joyce HMiss Jessica and the entire U-Haul crew went above and beyond my expectations. If I ever come back to Bowling Green, I would definitely use your service again.
DAVID M | Overall ExperienceThe staff was friendly and very helpful. Great customer service.
Anthony GStorage unit was broken into and no one was helpful throughout the experience. Their security cameras and footage was no help as I was told they do not capture actual images. Was basically told the break in was my fault because there was no forced entry as if picking locks is not a real thing that happens. And the locks that were brought from the facility are not as secure as they say they are. After the break in I felt like I was being a bother to the manager and was asked when I was moving out of my unit as if I was being rushed to move out so they wouldn’t have to deal with my case anymore. I expected more from a reputable multi million dollar company.
BRIANA B | Overall ExperienceThank you for everything
PHILLIP M | Overall ExperienceConvenient drop off close to our destination.
greg lgreat staff and so helpful. glad I chose the right place.
matthew d | First ImpressionsEverything was fine. The unit was fine. The staff were also good if there were issues. The only thing I was not happy with is they don't prorate. I cleaned out Everything and canceled 2 days after the date the auto pay came out. So basically most of the month not used.
LYDIA P | Overall ExperienceJessica Garrett was very helpful and understanding when I had struggles this past year and half after losing my grandfather, then husband one month later. Other employees had an attitude at times when I explained about already speaking to management
CATHRYN L | Overall ExperiencePeople were so friendly and helpful
Linda B | First ImpressionsNothing everything was great
Tracie BIt was a great experience with the staff. So helpful in showing me what I needed. It was a little high on cost is the only reason I didn't give 5 stars
TINA H | First ImpressionsVery pleased with experience. Manager was delightful and helpful.
Mark RI used this storage facility for a year and my items were perfect when I removed them.
MONIQUE C | Overall ExperienceJessica went above and beyond in resolving a concern I had. I would recommend this location to anyone and I will definitely be returning in the future if I need transportation in moving.
Briana SIt was great! Jessica is amazing and will help you as much as she can. Very understanding employees. I had missed a couple of months of rent and my stuff was still secured. I thank y’all for your patience and business
DYLEN N | Overall ExperienceTook money for fuel with no vague breakdown receipt or proof of gallons pumped.
keith GExcellent customer service!! Very happy with the young ladies that helps us!
NYAH C | First ImpressionsThe promotion for a free month of a rental unit with the purchase of a truck rental was amazing… Jessica and her team went above and beyond with kindness, understanding, patience, respect and more. Highly recommend the company - but for sure this location.
Jason M | Overall ExperienceMy other storage unit got broken into due to lack of security and cameras. This U-Haul location storage has great security and cameras..the move in process was bery easy and they supplied you with a lock for your unit when most dont. The lady in office is also a sweetheart!
Monica S | Online Move InTo improve anything would be to say something was not up to par or was bad. I can’t do that because the entire experience was great! The two ladies who helped me get the truck rental are the same two who helped me get my 10x10 climate controlled unit. They are both phenomenal, understanding, very quick with the processes, and very familiar with the job at hand. I cannot stress enough how amazing they are and how helpful they were! They made everything super easy and super simple. I’ll be recommending this UHAUL Storage to anyone in the area who needs one. Thanks again ladies for the great experience!!!
Mason SVery pleased with the facility and Jessica is amazing!
JULIA M | Overall ExperienceKey was not in the box that we were given the code to. It was 6pm and the office was closed with no contact number. We tried to call customer service. After 10 minutes on an expected wait time of 4 minutes we were disconnected. Next tried the live chat. After waiting 5 * minutes for a person we were given the same customer service number that we had just been disconnected from. We called again and in the meantime (another long wait) also drove to the next closest U-Haul with one phone on hold for a rep and one phone on live chat waiting for a response. They had nothing except a van available for rent at the Campbell Lane location Finally got a real person while there - Carolyn. She tried to call the on call number with no luck getting Jessica at the Lost River location. Luckily one of the employees at the Campbell Lane location had Jessica's cell phone. She answered the phone and her response was "I dont know why it's not there". When I asked if she as coming to get us the key she said no - she lives an hour away. Worst customer service EVER!!! When pressed a little on how she was going to resolve the issue that it was not our issue that she didn't put the key in the lock box or that she lived an hour away she said she would try to call someone local and get it. After another 10 minutes she did call back and had someone meet us. Carolyn gave us her direct line and was in contact with us until she made sure we had the vehicle. There needs to be a direct contact number available for after hours issues. Response time to live chat and getting a live customer service rep needs to be easier and not take 15+ minutes.
ROBERT COutstanding Customer Service
Gequilla M | Overall ExperiencePersonal was friendly and eager to make my experience as pleasant as possible. So glad I chose to rent a U Haul and from this location.
Mary PEven though I'm from a different state it felt like I was home with the way that I was treated by the staff at this U-Haul facility. You have an awesome group that watches over and maintains the facility and are extremely professional with their customer service. I highly recommend this facility. I want to thank everyone I had contact with during this time of storing my classic car in a storage unit while I was attending the Buick GS Nationals at Beech Bend Speedway.
Tim S | Overall ExperienceJessica was extremely nice and sweet! Helped us pick out a storage unit to fit our needs
Madeline C | First ImpressionsPrice was too expensive with nothing changing Too many owner changes
DIONDRA A | Overall ExperienceNeed to have 24 hour access! That is my only complaint!
TYRA P | First Impressionsnice staff
DOUG G | First ImpressionsFriendly and fast..We also trust them
Aginer O | First ImpressionsThe lady in the office, I believe her name was Jessica, was by far one of the nicest, helpful and most compassionate person i have ever had the pleasure encountering. What a lovely gem you have as an employee.
SAMANTHA G | Overall ExperienceEverything is perfect but the cost. It’s extremely high to store your things
CRYSTAL H | First ImpressionsAlso get very friendly service when I call!!
DANIELLE C | First ImpressionsDon’t like how price has been jacked up so high since I have been here since it was lost river storage. Just don’t think it is fair to raise them so high
ANNETTE J | First Impressions