Customer did not leave a comment.
CHUDNOFF A | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Marlboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both check-in and return process were flawless.
Serge SNothing, experience was perfect.
DANIEL SI have not had the need to use U-Haul services often but my parents had highly recommended the U-Haul location close to my home located in Englishtown on Route 9 South. I cannot say enough positive words as to the experience I had. Let’s just say OUTSTANDING! The service rep at the desk, Colleen, just LOVELY! Colleen is knowledgeable, gracious, helpful, and overall an EXCELLENT service agent. I am so grateful and appreciative for all her assistance.
NATALIE RThis U-Haul was great! I had moved so I unfortunately had to close my unit but appreciate everything from the moment of getting the unit to cleaning it out :)
Jillian P | Overall ExperienceThe person we returned to said we needed to contact the pick up location for problems but that the trailer we used was terrible and was being discontinued.
ALEXANDER Rpeople were great. The entire Uhaul online experience is a mess. Every time i tried to do something online I ended up having to call.
Terrence MAlex was very friendly and thoughtful! Excellent clean and quality equipment.
TODD Bnull
SHANNON Knull
Jason Vnull
CHANDANA Gnull
Lisa Bnull
CRAIG NAbsolutely nothing the guys were amazing even knew what i wanted before I walked in the door and helped me quickly and seamlessly in and out quick with the equipment I needed I will definietly use this location again and recommend everyone go there
Peter KAlex was very helpful, respectful and resourceful!! Very polite and I would definitely come back
CLAUDINE AThe back needed a good sweeping, but other than that, the process was entirely smooth and easy. Absolutely wonderful staff, especially at drop off.
KRYSTLE Hnull
Raul GMake appliance dolly available.
Eduard KNothing. The young lady at the counter was very helpful. Rich Kutz
RICHARD KGreat customer service!!!!! When I reserve the equipment it's always there ready for a clean and working order and ready to go. Thank you for another great experience.
Edward Jnull
MICHAEL MI had my UBox in storage for 3 years and my belongings were in good shape when I unpacked my box
Leanne CNothing. The young lady at the counter was very helpful. Rich Kutz
RICHARD KGreat customer service!!!!! When I reserve the equipment it’s always there ready for a clean and working order and ready to go. Thank you for another great experience.
Edward JTold the person that took me in about the truck issues, and treated me like I was naive about driving the big truck, even after I explained I used to drive a 28 box truck daily
Robert OMake appliance dolly available.
EDUARD KAlex ,Colleen and staff amazing! Great facility! Professional helpful and courteous
RONALD B | Overall ExperienceNot the greatest drop off due to a couple sharp turns in small area, but nothing too difficult. Guy who helped unhook the trailer was prompt and very courteous…excellent.
Adam HAbsolutely nothing the guys were amazing even knew what i wanted before I walked in the door and helped me quickly and seamlessly in and out quick with the equipment I needed I will definietly use this location again and recommend everyone go there
PETER KThe back needed a good sweeping, but other than that, the process was entirely smooth and easy. Absolutely wonderful staff, especially at drop off.
KRYSTLE HAlex was very helpful, respectful and resourceful!! Very polite and I would definitely come back
CLAUDINE ANa
MATTHEW DAlex and the team are the best!
JORDAN MGREAT STAFF ALWAYS VERY HELPFULL WILL BE BACK
ANDREW BGood job
DMITRIY KProperty and storage units were average nothing particularly good or bad about them. What I will say, however is the staff was absolutely amazing. That alone should be why you should rent here… absolutely fantastic group of folks made everything so easy, got to know us, and helped us out in any way they could, much more than I can mention.
Ajay G | Overall ExperienceAlways a pleasure to deal with this location. Great trucks. Friendly Staff. Safe and Well Maintained Property. Will be back next week.........Thanks as always
DANIEL MThe staff was polite and very attentive. I would highly recommend this site for your storage and truck rental needs.
PAUL R | Overall ExperienceGreat and knowledge staff. Well maintained. CLEAN BATHROOMS Hands down winner over Public Storage down the road
Frankel d | Overall ExperienceNothing. The experience was so easy and seamless. Thank you.
DARLENE GNothing needs to be done they are fantastic
CARL DRepeat Customer. Always a pleasure to deal with this location. Thanks for the heads up about the limited trucks due to the Amazon fleet..............oy vey.
DANIEL MShah
ZOHEEB ZThis particular location was, as noted, excellent. However, it is not the location where the unit was reserved. This was the 6th time we've tried to reserve equipment from the Old Bridge location because it is only two miles from where needed, but were sent to another location, always further away. This was 100% of the times we rented in NJ.
DANIEL HNothing. The customer service and equipment is first class. I had a tough 3 day move which resulted in my extended rental. UHaul couldn't have been better under my circumstances. Great job
HARRY TYes I would recommend to a friend, I have already and he was very satisfied as well. Should I need I will be returning this location (even though it is not the most convenient for me) as the customer service was friendly, knowledgeable and prompt.
CHRISTOPHER FRude employees.
Paul MIt took a long time to get the van though truckshare. I had to submit photos of my self and my drivers licensee multiply times. And I had to give the phone numbers of 2 people the call to verify my identity. Should not have to give any.
Gene SEverything was great!!😊 I would definitely recommend U-Haul to friends and family. 👍🏼
Geraldine CEverything was great
MICHELE SCustomer service was exceptional. Vehicle was a little banged up and a bit dirty all around. No biggie, served its purpose
ERIK CToo many price increase over the years...not happy about that.
joanne h | Overall ExperienceRepeat customer at this location. Always the most helpful and friendly staff......cleanest and well maintained trucks. They always track down my ezpass, ear buds or phone charger when I leave them behind. Will be back soon
DANIEL MFrom the beginning till the end, which lasted probably two years in storage, the staff the people, especially the people at the storage lot itself, were always helpful and taking care of the unit, making payments and especially been able to get in and out and taken things out of the unit throughout the timeframe, I would definitely recommend this to others, it’s a good opportunity and an inexpensive way to store you’re goods
Al LI received a package that I didn’t ask for and returned the van the following morning as to not be responsible for the truck additional days. I returned it with more gas and paid 56 cents more for over mileage. The staff great, ewuiptment good but u payed for blankets I had to return and 2 days I didn’t need the truck. Long time loyal customer. Any refund chance to stay with the company?
Adrienne KColleen and Erica were wonderful and nothing could’ve been better!
BERNADETT WThe van was well kept. the staff was a great help
Michael CMy rental did not come from this location. U-Haul changed my truck pickup to a location 20 minutes away. U-Haul was supposed to call me the night before to confirm but they never called. I found out when I went to pick up the truck. They also changed my one-way rental to a round-trip. I found out at the pickup counter of the other location. I've heard from friends about U-Haul changing reservations on them with no notice. It finally happened to me, and it happened for the last time. For my next move I will use another company.
MATTHEW VNot a thing as regards impeccably friendly, knowledgeable, courteous, and patient customer service and clean, well maintained equipment. Would just suggest a reminder on equipment delivery to advise if equipped if backup camera, as mine was. It was not in expected/usual dashboard location when I was getting familiar with settings and making adjustments before pulling out. It wasn't until much later, when needing to drive in reverse, that I discovered there was a backup camera, located on left side of rear view mirror. Nice touch as it helps more than just side-view mirrors. Excellent experience from reservation through early, safe return using the after-hours drop-off. Thank you, all.
JUDITH IStaff was wonderful, truck was clean and so comfortable
STACY LNasty personnel with the exception of one young lady at the register. Was charged additional fees not a good experience.
ANGELINA CL🩷ve this location - Amazing, friendly, helpful, accomodating Staff and Management!! 👍
jill j | First ImpressionsAll the workers at the facility are very helpful
RICHARD E | Overall ExperienceSo easy. Very quick. Would recommend.
Tami W | First ImpressionsThe entire Marlboro staff were amazing to deal with .
sri v | Overall ExperienceStaff is friendly, helpful, and informative. This was my 2nd experience using the Marlboro location and I would recommend/use them again if/when need be.
SONYA U | First ImpressionsThe manager and staff were very helpful and extremely nice. I highly recommend this facility
bob m | Overall ExperienceThe customer service was awesome.
gerard g | First ImpressionsPrices went up. Gate left open when i moved out. Had light issue a few months back and called office- the girl didnt believe me that lights weren’t working- was a bit rude. Then i told her she needed to come and fix the issue- had a little attitude. Light issue could not be fixed that day per her. Otherwise other workers and manager are great.
maria o | Overall ExperienceJoelle and team were always available to answer my questions and helped me to have a seamless move. Thank you!
THOMAS H | Overall ExperienceGreat customer service.
John R | Overall ExperienceFriendly staff . Easy access
sri v | First ImpressionsJoelle Boyce And her staff were very helpful and easy to deal with. Highly recommend this location
ALONSO A | Overall Experiencethe day i moved out, associates alex and rich were working. They were both knowledgeable, helpful, and friendly.
Christopher E | Overall ExperienceI appreciate all the help with getting the storage unit cleaned out. My wife's untimely death has caused our family a lot of anguish and has been hard for me especially to close out all the affairs of the Estate. This was one of the final pieces. I would appreciate any credits that can be applied to our credit card. Thank you to you and your staff again. - Andy Bittner and family
Amy J | Overall ExperienceThe staff was always friendly, knowledgeable, professional and competent. Would definitely recommend Uhaul of Marlboro to family and friends
Debra S | Overall ExperienceEverything about this location is awesome! Joelle is the best 👌 👍
Daniel S | First ImpressionsVery kind owner and staff too. One of the young employees Blake was super helpful with our storage facility. Better experience than I ever imagined.
Daniel R | Overall ExperienceThe staff was and always is, super helpful and kind.
Keith A | Overall ExperienceThis was a great experience at this location thank you.
Robert M | Overall ExperienceThe staff was very helpful and accommodating. Great rates, friendly staff. Thanks
Sergio I | First ImpressionsNone
Scott C | Overall ExperienceEmployees super friendly and helpful
SHERYL C | Overall ExperienceI spoke with Chris about a credit card issue. He was very helpful and professional.
thomas o | First ImpressionsI’m not new I been with you around 4years
joanne s | First ImpressionsThe staff simply did their job. The customer service was excellent and the man who closed me out told me a joke fitting for the occasion. To leave with a smile was very unexpected due to my having to use the facility… divorce. I’m considering using Uhaul to store some of my art and my record collection. The best part for me was the location. The only negative thing was the lighting. That will be a major factor in using U haul in the future.
christopher r | Overall ExperienceThanks
ROBERT M | Overall ExperienceThe uhaul storage experience was excellent due to Joelle. She was excellent. I highly recommend this facility
SCOTT B | Overall ExperienceThe young woman who manages this place was great and so helpful.
Eric B | Overall ExperienceExcellent service!😂
Catherine M | Overall ExperienceMs. Boyce was everything you could ask of an employee. Knowledgeable, professional and personable at the same time.
MICHAEL S | Overall ExperienceGreat office staff, concerns were addressed quickly and effectively.
HERMAN G | Overall ExperienceIn my experience with Joelle & her colleagues they were always kind & accommodating to me especially Joelle who went out of her way for me on several occasions. I would highly recommend the U-Haul location on Route 9, in Marlboro, NJ because of her kindness & leadership.
DAVID P | Overall ExperienceThank you, my staff was secured
Tsitsi M | Overall ExperienceI have the facility longer than I wanted to a Dozen Years and it was always Elite elite of all the above questions no questions asked and that's why I swept and claimed it up to perfection to match everyone
LAWRENCE M | Overall ExperienceJoelle Boyce was a sweetheart to interact with- she was much more patient than she had to be with me - I very much appreciate the way she treated me in all of our dealings. I highly appreciate Joelle's great customer service skills.
DAVID R | Overall ExperienceAll the staff was very helpful
Peter C | First ImpressionsStaff was always great
MARC A | Overall ExperienceStaff and facilities top notch. Highly recommend ! Store manager (Joelle Boyce) extremely helpful and great to deal with.
bob m | Overall ExperienceThe only problem we had was that we found a lot a lot of nails screws we've gotten a couple into our tires that was our only problem otherwise as far as the storage being secure feeling safe when we were there was never a problem
Linda A | Overall ExperienceJoelle is a wonderful manager, who took extraordinary steps to help out during the process.
VSEVOLOD E | Overall ExperienceGreat service all around! Manager Joelle was extremely helpful!!
maria o | First ImpressionsThe staff is always friendly and helpful. The facility is very secure, clean and well maintained.
Richard A | Overall ExperienceNice facility. Good prices and easy access.
Gary Z | Overall ExperienceThe parking space was dirty and branches all over. Requested to clean out branches, that was leaving scratch marks on top of my RV. Had to move out to another lot which was way more clean and tidy.
Kaushik B | Overall ExperienceUpon arriving, Christopher at the desk informed me that there were no available storage bins, despite the fact that I had made a reservation 3 days ago. After searching through his records he first offered me a unit on the 2nd floor and after I explained to him that I specifically reserved the first floor he was able to locate my reservation. When I made a reservation on the phone, I was told by a rep named Genie that I qualify for 1 month free storage because I have used u-haul last February. When I brought that up with Christopher- he told me that I simply don’t qualify for such a promotion. After back and forth he offered to call his manager ( Joelle) to clarify this dispute. About two hours later I called back to see what came off that conversation only to find out that Christopher decided not to bother his manager. Now, I have to follow up with Joelle myself to get a straight answer, why corporate tells me that I qualify for a free month and facility management declines that. Lastly, upon returning my truck I couldn’t use the link that was provided to me for self check out of the truck. I couldn’t upload a picture of my odometer and gas tank. Now, I am facing an additional charge of $20 for someone to check out my returned truck. Overall, not very pleasant experience added to one of the most stressful life experiences- moving.
VSEVOLOD E | First ImpressionsVery good 👍
JUAN R | First ImpressionsOutstanding service, location and staff!
David S | Overall ExperienceThe staff was very sweet and accomodating as I have MS and was in need of a space .. I also rented a truck to move things and it all went well <3
adrian s | Overall ExperienceNo comments .
ALEXANDER K | Overall ExperienceChristopher was more than helpful…Great guy…
rich C | Overall ExperienceThe staff member who helped me, CHRIS, went above and beyond to remedy an online mistake. He is kind and patient and was not afraid to call the corporate office to make sure I was taken care of correctly. He is a keeper!!!!
Cindi K | First ImpressionsAmazing customer service! Everyone is pleasant and eager to assist you.
Frank G | Overall ExperienceStorage unit was clean and ready.. Staff was friendly and helpful… only wish would be better lighting inside by the unit but next time i will bring my own spotlight to make it easier to see.
CINDY F | First ImpressionsMost things went well. It was clean and safe. We only have 2 complications: We didn’t get a card to go through the door and the pin we set never worked. I had to ask another costumer for help one day I came to do something in my camper. Also we told the staff we were thinking of not using the space anymore. They told us we can canceled on line but never said we had to take pictures. The storage is hours from my house and I was not able to get the pictures
FANCISCA M | Overall ExperienceAnyone can walk around storage facility. Facility is in small strip mall.
Vincent C | Overall ExperienceVery friendly, helpful and professional staff.
Roderick A | First ImpressionsVictoria was the best,
ARISTIDES R | First ImpressionsDidnt like the increase without notification
vilma w | Overall ExperienceVery nice place, they give u a key fob to lift the gate, you don’t even have to roll your window down, very nice staff, very knowledgeable, i met victoria the mgr upon arrival, she must have trained the staff, because it was a great experience, i was in and out fast.
John G | Overall ExperienceAmazing customer service. Staff went the extra mile to make my moving experience easier to manage.
Frank G | First ImpressionsEverything was fine for the three years that I had a storage unit there. The only negative comment that I would like to state is that once when the security gate was broken and in the up position for weeks I was never notified that this happened and there was nothing done to provide alternate security to prevent anyone from driving in or out of the facility before the gate was repaired and operational again.
scott o | Overall Experienceeveryone there was great and very helpful thank you very much
holly b | Overall ExperienceVictoria, the Manager in the Marlboro U-Haul went above abs beyond to help me. She us Definitely an asset as a Staff Member for U-Haul. As a matter of fact, I hv my storage unit for 4 years and she is by far the best Manager yet.
Paula A | First ImpressionsVictoria & her staff are always very professional & treat with me with kindness & respect. I would highly recommend the facility in Englishtown/Marlboro to anyone who might ask me about a storage facility.
DAVID P | First ImpressionsExcellent manager & staff for service
william H | First Impressionsvery clean and helpfull thank you
holly b | First ImpressionsThe only problem which is getting worse not better is someone answering the phones at the Marlboro location. At any time that seems to be mission impossible on reaching anyone especially when u wanna make a payment. To be blunt ur staff is super friendly and helpful. Problem is u have to actually reach someone to actually enjoy the experience U have no idea how much money uhaul is losing daily over that worsening issue but again the awesome staff compensates that to a degree. Hopefully u haul wakes up and starts answering their phones
David T | First Impressionsunfortunately I had a terrible experience with the facility as roof had leak and some of sons belongings were destroyed . the issue is being resolved via insurance claim and the general manager promptly contacted me and filed a report but I was disappointed that I wasn't offered any dispensation from the facility. also there was no light inside the unit which was disappointing .
Lawrence C | Overall ExperienceEverything was pretty good. The only suggestion I can make that the storage unit was not lit at all. I had to bring a flashlight everytime and that was inconvenient for me. Other than that it was good
jeff s | Overall ExperienceEntry gate too often broken requiring open access to what should always be a secured storage area. A second security gate should be installed.
Amberly T | Overall ExperienceIt was my first time renting a storage unit.. I got lucky with the place I chose. UHAUL was perfect. The people, the place , the price. ALL PERFECT!!!! I am so happy how smoothly the process went.
ILAYNE H | Online Move InABSOLUTELY AMAZING.... THIS IS MY 💯 PERCENT GO TO FOR TRUCK OR STORAGE.... Victoria the manager was amazing an a big sweetheart... I will recommend this place to all my friends an family... normally don’t like going out of my way, but for this I will ever time....
gail m | Overall ExperienceI was given the wrong truck, I had to make 2 trips, plus I had to put gas in the truck 3 times, plus I was told I wasn’t going to be charged the $100.00 for making the reservation, but I was, they charged me the environmental fee.. I made my reservation for a Saturday but I kept getting calls saying it was a different day.. on the day of moving am going to the storage unit the only person who gave me the up most respect was Victoria the young lady at the storage place. Such a HORRIBLE EXPERIENCE, I think after this I may never use them again. I will be calling bc I was told it’s going to take 10-15 days to get my $100.00 back.. I was soo upset I was ready to cry..
gail m | First ImpressionsGreat person to do business with very very helpful Thank you
laura p | Overall ExperienceI have t say everyone is very nice and accommodating. The only thing that I would like to suggest that there would be some sort of lighting in the unit. It is very hard to see once inside the unit..
jeff s | First ImpressionsThe gentleman that helped close my account was fantastic. Helpful. Friendly. Professional.
Meghan D | Overall ExperienceCourteous. Thorough. Accommodating. Extremely helpful.
joseph D | First ImpressionsAll good
Alexander B | Overall ExperienceNice people at the desk. Very helpful. Easy experience. Great truck.
Geoffrey H | First ImpressionsThe office was unattended for 10 minutes upon my arrival. The storage unit size is less than advertised (10 x 20) is more like 9.5 X 18.5 instead. Very slow process for signing contract.
Raul P | First ImpressionsBest experience I ever had with storage facility. Pleasant staff and easy, simple contract for move in. Thanks. And highly recommend this facility.
Robert V | First ImpressionsVery helpful and always available to assist
Barry K | Overall ExperienceDawn was very helpful, friendly, courageous and professional. Thank you Dawn for all your help
Bonnie C | Overall ExperienceEverybody was extremely nice and went above and beyond to help. I was extremely grateful that there was a forklift on site to help me unload and store a valuable piece of equipment.
Barry K | First ImpressionsGreat and Helpful Service! Thank You, Ms. Ward............
LEONARD B | Overall ExperienceFacility was very clean easy to navigate. Prices were very good.
fred h | Overall ExperienceVery accommodating Very clean secure facility
Dean w | Overall Experiencewe had no problems with the marlboro facility; we were just looking for something closer and smaller
CHRISTOPHER S | Overall ExperiencePoorly maintained units. The handle on my unit was rusted through.The door fell off its springs/rack and would recoil at the top after fighting it to stay up. Reported & never fixed. Dangerous
bruce s | Overall ExperienceI rented an outside lot to store my RV. I sold the RV & no longer need the space. Everything was great!
teresa l | Overall ExperienceSuper nice people. Professional and on top of things
deborah f | Overall ExperienceI never went to the facility. I did everything over the phone. I cannot explain how helpful the staff was. They did everything they said they would and more. I would only use u-haul in the future
Bonnie A | Overall ExperienceI always received great attention and care by the staff at U-Haul! I would highly recommend it to anyone I speak with. Thanks for all of your help over the years!!
Joseph B | Overall ExperienceThe General Manager, Dawn was rude and condescending.
SEAN M | Overall Experiencegreat space thanks
Lara S | Reservationall good
Lara S | Overall ExperienceProblems w auto pay and late fees. Ended up moving out of facility after it was not resolved after 2 months
Melissa S | Overall ExperienceDawn was very helpful and nice to deal with . Thank you
CATHERINE A | Overall ExperienceI had a reservation for a storage bin but cancelled it as it wasn't needed anymore. However everyone concerned was professional and courteous.
Anthony C | ReservationDawn is very attentive to our needs. The place is clean.
debbie f | ReservationDawn was very helpful and considerate.
Katheryne W | ReservationStaff is super nice & very helpful..... Dawn, Vicki, Athena & Chris are great....
LESLIE A | Overall ExperienceThe staff is super helpful at all times.... They are super friendly, helpful & knowledgeable: Dawn, Vicky, Athena and Chris...
Leslie a | Overall Experienceused before and will use again
louis s | Overall Experience