Allow one-way trips with trailers you actually have available. That's the whole point of your company. Failing that, clearly label which trailers are round trip only. You wasted an entire day or my time making me drive the entire trip again to bring the trailer back. If I'd known I could have rented it at the very start, cutting travel in half. I'd have happily paid triple to avoid this, but there were no one-way options for open top trailers at all. Staff was friendly and helpful, but clearly overworked and in need of support. It took nearly an hour just to be able to talk to someone. The price was cheap, but the service was nearly worthless so it had better be.
BENJAMIN RCustomer Reviews for U-Haul Moving & Storage of McDonough
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location and storage
SAMMIE T | Overall ExperienceThanks for the smooth transaction
CALVIN BVery nice staff with great customer service skins.
SANDRA G | First ImpressionsShouldn’t have to detach a trailer myself during business hours
MICHAEL GThe truck they gave me, the check engine light came on as soon as I got it home.. .
STEPHEN PEverything was great with my experience.
Billy HEverything was great Employees were nice and friendly In and out with the trailer in less than 15 minutes
CHRISTIAN LThe prices could've been a little more affordable.
MARYAM W | Overall ExperienceGreat customer service and a clean, well maintained truck.
RONNIE ALove it no problem
TINA C | First ImpressionsClean your equipment It was filthy , my car dolly For my vehicle They had to change a Tell light bulb We Got a reservation and nothing was ready I would not pay a thousand ninety dollars For it But we was stranded in georgia Had to go to my heart doctor Appointment In oklahoma And the truck did not have enough gas in it When I picked it up The paper said a third of gas It did not have that in it When I pick the truck up I took a picture of it wish I could get some of my money back
TERRY BPersonal loss is the only reason I couldn’t maintain my storage anymore. I will never forget how safe I felt storing my belongings safely for SO LONG. My highest regards to the entire staff for their professionalism and caring hearts. Thank you!!😇👼❤️
Vivian L | Overall ExperienceThe towing equipment had a tire that blew out and put us a hr behind on our trip. Other than that issue everything else was good
ADURIN PGreat clean easy process lived it
SARAH S | Overall ExperienceI used this location a couple of months ago and it was fantastic! It will always be my go-to storage and U-Haul rental office! Excellent customer service and competitive prices! I am very satisfied!
OLISHA E | First ImpressionsCustomer service was great. Everyone I come in touch with was nice and friendly. Would highly recommend.
Billy H | First ImpressionsWe could not find the lock box . No one was helpful at all. Please label it better.
Kayla MExcellent staff
Thomas H | First ImpressionsOnly thing I don’t like is that if you lose your keys instead of being able to cut your own lock you have to pay 50 dollars for them to cut it off I paid for the lock I should be able to cut it off myself
Donna J | Overall ExperienceFriendly helpful staff. Make it all easy with a smile.
MONIQUE D | First ImpressionsThere was issues with both my trucks trailer rental. Although they switch out truck and trailer it took some time to do
BURT BEverything was good
ALFRED CBoth the truck and trailer had faults on them. The sales agent was nice enough to switch out the vehicles, however it took time away from my loading and travel to my new destination. Luckily I had a little extra time built in or this would have been a disaster
BURT BWait time was appropriately 20 minutes before served.
REGINALD BHave the customer service desk better staffed to cut down on customer wait times.
SHAWN SVery polite and trustworthy
ALVIN KNever had an issue that wasn’t resolved. All changes were provided in advance. Personal were always pleasant to communicate with. At checkout clerk knowledgeable and make event seamless.
Steve A | Overall ExperienceNothing needs improving - experience was great trailer preformed perfectly.
DEAN VI had scheduled a 12' box trailer to pickup @ 5:00 pm. When I got there at 5:00 pm, I was informed that the trailer that I had reserved was not there. U-Haul wanted to send me to another location, didnt know where, to pickup a 12' trailer from somewhere else. I didn't have time for that so I asked for a truck. At 5:15 pm, just after signing the paper work for the truck, my 12' trailer shows up. I don't have time to switch, I'm on a schedule. They turn the truck over to me and I leave. The paper work said that I had over a 1/4 tank of gas, however the gage was right on 1/4. I drove for 33 miles and returned when I had put 8 gallons of gas back into the truck to get the gage where U-Haul said it was supposed to be. With Gas this ended up costing me $50 more than the 12' trailer would have and it wasn't my fault. I'll find somewhere else to rent if I ever need to rent a trailer or truck again. What could you do to improve? Refund me some money even though you gave me a $12 discount, it still cost me more, $50 more. But i know I won't get a penny back from U-Haul.
JOHN CThey Locked up my kids toys on Christmas without telling me or calling me disappointed 😞 😒 😤 😔
CURTIS B | Overall ExperienceThat team did a Great Job!!! I will recommend this facility. Thanks
AVERY WMy original reservation for the equipment pick up location was Jackson, GA and while enroute, we was called and directed to McDonough, GA because the Jackson, GA location didn’t have the equipment. This was very inconvenient and resulted in my wife and I loading the equipment ourselves then driving overnight to make it to our destination on time.
DERRICK MJose was awesome
BRITNEY M | Overall ExperienceMy storage unit experience would have been much better had I not been illegally locked out of my storage unit for reason being they said that my lock was not locked properly. Instead of giving me a call they decided to lock me out of my storage and put a note on there for nonpayment. This caused me a huge inconvenience and loss of money because I arrived at my storage unit with my mover help, being that I am a female and needed some assistance, I could not get into my storage unit. I asked to speak to a manager, and I know the manager is a female at this particular location, and the male that was working on that Sunday told me he was the manager. He said that he would discount my mileage rate because of the illegal lockout, but he did not. He was sarcastic and he was not very friendly.
Cassandra T | Overall ExperienceVehicles could be full when picked up
JAMES MThe storage facility was clean, fresh, well lit, and very conveniently located!! The staff were exceptionally helpful and friendly. Every attendant, on my visits to the store, all had the same professionalism and customer care service and support. I commend this business and how it is operated. The staff seem to love what they do, and it shows! I plan to return soon, as I am moving. Great job, U-Haul!!
OLISHA E | Overall ExperienceGreat service and fast action! Love it.
jewkaster R | First ImpressionsThe staff at this location act like they’re running their own business rather than working for a large company. All the advertising I saw for this location clearly stated that storage units could be used for a camper, boat, or vehicle. However, when I inquired about storing my vehicle, I was told it wasn’t allowed—even though I saw several spots with vehicles that looked like they’d been parked there for quite some time.
Moushir S | First ImpressionsNathan was super nice and professional.
ANTHONY FHonestly, I can not recommend this location enough! I had the pleasure of getting Austin P. for my rental pick-up. I was renting a 6x12 trailer and he got it all hooked up for me. We realized that the right side blinker was not working on the trailer so he moved me to another trailer. When that one had the same issue he grabbed all the things ready to troubleshoot any possible problem. He got a new adapter for my Tahoe, when that wasn't it he went to the next thing. Then he decided to test a specific fuse in the Tahoe and found the culprit and replaced it for me! He went above and beyond to get me on the road! Not to mention he was very kind and not once showed anything other than a mood that stated he was happy to help. Austin is literally the best! This location is also super clean, lots of room for moving around in the parking lot and hands down the nicest U-Haul location I have ever been to!
AMANDA SOnly one at the front for awhile but owner/manager came in to help Great service.
RANDALL BNothing
WILLIE LGreat customer service, Thanks
JAY Mcustomer service was not the greatest. stand offish
ROBERT HCustomer service
LEEVAN GDid a great job super friendly
Steven BCustomer was horrible by Chelsey. She told me she can refuse my service cause of another customer going outrageous in the store but had any thing to do with me. I will never use that location or recommend my family or friends there.
SAVINA FI picked up the U-Haul with 109 miles left of gas. It would not let me change that when I picked up the U-Haul and then I got charged because I left it over a half a tank when you guys didn’t even even give me a quarter tank of gas Burn holes in the seats dents all over the truck. They were trying to charge me with and I had to point that shit out to them because they weren’t gonna mark it off on the thing they trying to stick me with bill! - worst experience ever!
BRANDY PCustomer service was exceptional!
TRACY RExcellent east fast thank you!
Sarah S | Online Move Ingood the man was care of me !!
TONY DThe customer service that I received when picking up my equipment was very sub par. Staff was rude unprofessional and if it were not for that being the location in my area I would rent somewhere else.
VINSON BBe clear about drop off locations
Jennifer CRoaches at storage.
VONSHA W | Overall ExperienceVery good
JOSE PWe rent cargo vans 3-4 times per year. The clerk always lets us pick which make we want to rent. When we asked the clerk for a GMC at our latest rental experience, she said no - that we have to take what the computer assigns to us. We asked her again to please let us rent the GMC and she said no and handed us the keys to the Ford. The GMC is much better on gas so thank that clerk for costing us more money. This is the only complaint I have about this location for the past 8 years.
GARY Pthe easiest drop off I have ever had
David JThank you for all the last minute help!
Katina W | Overall ExperienceThank you
JIMMY HThey did good, I let them know about the broken ramp.
KYLE CEfficient & effective service. Great location & selections.
ROSALIND BThe representative Nathan was amazing ans friendly. He listened to my needs and concerns and worked out what I needed.
BRIDGETTE AThank You
BLARCHCA AGreat process and immediate help. I understood the $20 for the additional day but I thought the $11 coverage ( which I have no idea what that is ) was a little unfair. I have never rented a piece of U-Haul equipment but would say it was a good experience and will do it again.
DAVID HI appreciate the friendliness of the staff
JACQUELINE JNo improvements noted. I was thrilled to see the new "black X's" stuck on the vehicles to note issues already recorded. I was always afraid I would be questioned about previous scratches. Thank you for that! Also at this location, Stephanie was GREAT during pick-up. Very attentive and professional. When I brought the truck back it was wonderful when Jose told me "Thank you, I will take it from here!" to get me checked back in. Very pleasant experience.
ELIZABETH CThe check engine light came on Someone comes to look at it didn’t show on time put his scanner on it claims it was the gas cap and clear the check light drove around my nieberwood don’t slow down over the speed bumps and turn over all my products in the back of the truck I hear them fall do I ask if he turn my stuff he said no and as I’m about to check the back he drove off plus the check engine light comes back in the next day
FABIAN BIt took me 45 minutes to find my truck when I arrived. It was parked on the side of the building separate from the other trucks. I had to call the help line to try to find it, they couldn't help me so after wandering around for 45 minutes around the whole lot, which was very large, I found it. Then to make matters worse, the app wouldn't work properly so the help line person had to send me a link that actually did work. The same thing happened the next day when I returned the truck. The app would not let me check the truck in so, again, I had to call the help line to get them to help me. This gentleman had to send me another link that allowed me to check in. After all of that, I wandered around the building trying to locate the drop box. The picture on the app showed a very plainly marked box to drop the key in so that's what I was looking for. Now mind you, I was trying to find this at night. I finally found the "drop box" which amounted to a cut out slot in the window of a, what looked like a garage door, with a huge sign in it that said "hitches". Well on the left side of that big sign was a very small sign that you can't see in the dark that read "drop off key". I wish there was another rental company in the area because I would use them next time instead but there is not one. If I ever use U-haul again I will only go during business hours to pick up and return the truck.
Steve PCustomer service was amazing from pick up to return!
Kimberly BHosea was the worker he was so helpful and very nice. Has good customer service and very knowledgeable of his job
BEVERLY W | First Impressionsnone
ASHLEY HGreat team up here in McDonough
Chad K | Online Move InTruck was dirty and needed defrosting
THOMAS S | First ImpressionsGreat storage space.
Angelo B | Overall ExperienceGreat nice y
Julia W | Overall ExperienceI only moved to a larger unit..
REGINALD F | Overall ExperienceAwesome service !!!!
ariel R | Overall ExperienceThe young guy that help me was the best so sweet so patient I really hope he becomes a manager. If he’s not and get a raise I have been in there before and one lady was not as nice. She didn’t want to show me anything she was very lazy but this guy was not. I wish I knew his name, he was so helpful so sweet so patient he’s a great great worker and because of him I booked my storage unit with you guys and we will be recommending you all
Raeshell s | First ImpressionsSolo que encontre tornillos(screws) en frente de la unidad por lo demas todo bn GaD y a uds.
ariel R | First ImpressionsStorage rate just keep increasing every year. I was paying $109 a month and office was advertising the same unit for $79 per month. The reason my storage kept going up because Uhaul say maintenance but advertised the 5×10 the same unite I have for $79 month. So if you can advertise the lower amount, I should have been paying the lower amount.
marlo s | Overall ExperienceStephanie was very helpful, knowledgeable and kind. Thanks for your help
James L | Overall ExperienceFrom the initial call, to the app, my experience was great. Even when I didn’t lock my storage, Uhaul protected me. Great great experience.
james m | Overall ExperienceWhen I checked in the Rental Truck, I asked for a WRITTEN RECEIPT. The check-in attendant said he do so after check-in. When he finished and walked in to the service desk. I, again, asked for a PRINTED RECEIPT. He said he was “unable to print a receipt, but he e-mailed the receipt to my email address. As of 7:40pm SATURDAY, 11/16/2024, I have not received my receipt from U-HAUL. NOTE: up until this point I was reasonably happy with U-Haul. Now, I don’t trust the staff, nor management at U-Haul. Sincerely, Peter J. Cabrel
PETER C | First ImpressionsThe representative that helped me is awesome. i cannot recall his name, but he made the process for me convenient and easy. I had previously sp/w/him last week and he assured me he would be there Sunday for me. very professional and the staff was kind as well. Thank you
RANETTE R | First ImpressionsFriendly, helpful staff. Once I accidentally left my unit unlocked. They notified me and secured it until I could get there.
PAMELA P | Overall ExperienceStephanie was very helpful
James L | First ImpressionsGreat place only thing I don't like is the fact that if u don't pay they cut locks n don't replace them when u do..it's unfair n don't give u time to really pay after Yur due date B4 they cut you lock
SHAKYRA R | Overall ExperienceMy husband and I moved across the country to Georgia. The management at McDonough U-Haul and Storage took care of us so well we feel like family with now. They go above and beyond to make sure we are safe in their trucks and we have enough storage space. They are friendly and kind. It all comes from the heart. I highly recommend this location to get all your moving needs. Carla and Juan
CARLA C | Overall ExperienceAlways clean and friendly staff.
lisa p | Overall ExperienceSold my property without my knowledge
ROSLYN V | Overall ExperienceThe multitude of price increases has swallowed me financially.
Joesette I | Overall ExperienceI just wish you all had an open top trash container for unwanted items that was in storage. It my overall storage space and security was awesome.
MICHAEL J | Overall ExperienceThe promises of this rental space were never kept, and to add insult to injury, they kept increasing the monthly fees. Multiple times my battery was dead after the promise of a couple of hours of electricity every day. I had to replace two RV batteries over my time there because they didn’t provide the electricity like promised to help keep my battery charged. The area where I was parked would always flood anytime it rained which limited my access to the backside of my RV. And anytime I requested contact with the manager, it was never “I’m sorry, we’ll have them reach out to you.” It was always the me, the customer having to try and track down the manager/owner. Just a terrible way to run a business. They take your money and don’t care.
JD H | Overall ExperienceMy experience was very good
LEROY B | First ImpressionsStaff has been excellent. Fast and friendly
JACQUELINE C | First ImpressionsGreat experience, clean, easy to get in and out of facility. I would highly recommend.
Janice B | Overall ExperienceIt was a pleasure do business with you. I would recommend you to anyone. Thank 😊
Oswalt G | Overall ExperienceNo more comments
Carrie L | Overall Experience3rd time using this facility. Always an awesome experience
Jacqueline C | Overall ExperienceStaff at the desk was friendly and helpful. Answered questions and walked me to storage unit.
KURT G | First ImpressionsThe employees are fantastic. They went above and beyond for us. I wish I could remember all of their names. Thank you all so much!!
Martin G | Overall ExperienceThe restroom was clean about 50% of the time, the water fountain usually wasn’t working, and there was no vending machine to be found in the storage area. Other than that, it was generally a good experience going between the actual storage area and the customer service area. There were generally plenty of service carts and even a drop off area nearby which was a bonus.
innocence s | Overall ExperienceKudos to the staff but to Austin “Thank you” so much for Top tier excellent service. You made moving day so much easier and I appreciate you so much!!!
JESSICA J | First ImpressionsIt's really is a good and knowledgeable people that work there. They do go about and beyond. Great job 👏🏿 👍 👌 🙌🏽 😀 💪
Oswalt G | First ImpressionsFriendly and helpful staff.
Lidia J | Overall ExperienceStaff very pleasant and helpful
PATRICIA S | First ImpressionsStaff was very helpful in helping me close out my account
GLEN B | Overall ExperienceI was at the storage 1am to unload my stuff to have to take it back because I was told the wrong unit number. This was so unfortunate and an inconvenience. My husband list a contact out of town being this and I had to be out my building on yesterday. We had to pay additional money to buy time until you guys to get it right with no apologies. This was horrible! N
SHAKITA B | First ImpressionsThe staff was very helpful and friendly I will be useing u hail again
John H | First ImpressionsI am glad for the time that I had my stuff there in storage. I have no complaints! Just that it was getting too expensive, and glad I’m able to make the change.
Loretta T | Overall ExperienceJunk was left by main sliding door's, may be from expired unpaid storages.
Kevin M | Overall Experienceit was a very good experience no stress I didn’t have to go to the counter. Everything was via email. The unit was nice and clean with both of the locks. I didn’t have to talk to nobody at the desk will be using you guys service again.
Clintawn O | Online Move InGreat
Jason M | First ImpressionsThe staff went above and beyond to help me in my time of need after a bad experience I had at another storage company.
CASSANDRA J | Overall ExperienceNathan was absolutely wonderful. Very thorough in his explanation of process& policies. He was very helpful in escorting us to our unit after showing us how to scan our card to gain access & not set off alarms.
DENIEL H | First ImpressionsI rented my unit for over 3 years with U-Haul never really had any problems until the end of the move out but we was able to resolve the situation so I would recommend U-Haul too anybody else or any of my people and they do have excellent service
MICHAEL W | Overall ExperienceI am very satisfied with the way I was treated
Privacy R | Overall ExperienceI really appreciated the customer service. Very professional
Carolyn N | Overall ExperienceGreat job
DERREL R | First ImpressionsWere I rented the truck in Gainesville was bad the staff member was natural and he did not help when I ask him to show me how to open the truck he said no and then he went smoked a cigarette looking at me.
LETICIEA B | First ImpressionsVery helpful staff.
Andre C | First ImpressionsI only had one minor problem. A week ago when I came to drop some stuff off, someone else belongings was blocking the door. It was after hours so the sliding door was closed. It made it really hard for me to get into the door. I do recommend having others move their belongings away from the door. Also the bathroom on the 1st floor is not very clean.
Chante'a C | Overall ExperienceAustin was very friendly, helpful, knowledgeable and was able to accomodate last minute needs, changes.
Madeline L | Online Move InU-Haul provides many storage, rental and moving options !!
ASHANTI M | Overall ExperienceI rented too small of a unit, they got me a larger 1 quickly. However, did not explain how to get in once they closed, didn't give me an access card until I saw them locking up. I had to ask for it. Didn't explain procedures at all. Just handed me the paper with unit number on it. Based on the help I received getting a larger unit and cleanliness, I would recommend, based on instructions, I would not.
Sherrill A | Online Move InThe facility was clean, staff was one their personal phone's and ear buds in their ears, while I was waiting for help some off them did not have access to the cash drawer,
Vanessa E | First ImpressionsCameras would be nice to view your rv
Robert B | Overall ExperienceThe staff was very pleasant!! The staff went above and beyond for us.
Martin G | Online Move InThe cashier (the young man with the cool funky-jazzy pink hairstyle) was of great help!!...He thoroughly explained things to us...The service that he offered was A+...Moving can be a stressful event for many, but the service that the cashier gave us, offered us a peace of mind which lifted a burden from our backs...Thanks a million times over!!...Blessings!!
STEVEN O | First Impressions10/10
Amber L | Online Move InI love that u haul have carts , makes it easy
LORRAINE C | First ImpressionsSTAFF WAS AMAZING !
breana p | First ImpressionsThey billed me for the free month had to call multiple times to get that refunded
Belva B | Online Move InWe were very happy with the facility just moving our location and so no longer need storage locally
Ian S | Overall ExperienceThe customer service was excellent. Both associates on staff were kind, patient, efficient attentive to my needs.
Dana B | First ImpressionsDidn’t honor the agreement of 1st month free …! And my acct Was charged 3-4 times in a day for a storage fee.. horrible experience..
Cassandra W | Overall ExperienceAlex was a person I hope never to encounter. He is a real passive aggressive worker who is very unethical and tries to come off honest and caring.
Gloria H | First ImpressionsStaff was friendly, knowledgeable and efficient
micheal s | First ImpressionsRegan was very professional, quick, and friendly in helping me move-in into my unit. Keep up the great work!
TIFFANY C | First ImpressionsCourtney, the manager at my storage location was very kind and helpful. All of the staff were but due to my husband's passing and falling behind on payments, she really helped me. Thank you so much!!
Christina G | Overall ExperienceI asked for my storage to be cancelled the day i got it because it was to small, I’ve currently been billed for it. Waiting for my refund, ill be calling in to make sure everything is correct and straightened.
Autumn C | Online Move InReagan was awesome and very instrumental in my decision to rent with U-Haul! Not only was the process simple but she was very detailed and able to address all of my concerns and even when she did not have the answer she was sure to verify before confirming with me. She was very patient as I went back and forth and even advised that if the size was not what I needed I could always switch to another size.
larhonda j | First ImpressionsThanks great company
VICTOR H | First ImpressionsWas not pleased with checkout of unit. Officecwas notified on Dec 1th That unit was cleaned out and I no longer needed. I was being charged for another month and then told me It was 150 charge because a small chair was inside unit. This was In January. I should not be responsible for what someone placed in unit after me. I removed my lock so it was open to anyone.
Ira H | Overall ExperienceSome staff were helpful and friendly while others were Salty (red headed young lady). Also initially sold a 30 foot space which did not have electricity, only to be moved ti a 45 foot space and pay more even though the mix up was not my fault. No one called me to tell me i had been moved. Whole situation could have been handled better.
richard l | Overall ExperienceMadison was very professional, exerted complete knowledge of the process of making our storage decision. She was extremely helpful and pleasing to work with.
Ed B | First ImpressionsAwesome
Elvin R | First ImpressionsEveryone was curious and professional!
LYNETTE S | First ImpressionsEvery encounter was excellent!
Marian T | Overall ExperienceStorage rates became too high. Two increases in two years forced me out. Your email you sent that said “we’re sad to see you go” is completely fake as I had mentioned to your staff what I needed in order to continue being your customer. The reality is someone else will likely soon rent the spot I vacated and that’s all you care about. It just wont be me.
Christopher S | Overall ExperienceLoved this place will definitely use again if need be.
Drakar T | Overall ExperienceGreat customer service; and the facility was nice and clean.
CAROLINE F | First ImpressionsThe employees at the U-haul in McDonough GA was excellent. They answered all my questions, showed me how to check in-out. These guys are great!
Connie T | Online Move InStorage units were very well ran The truck rental needs a little They over charged me by a day And also on gas . But after much conversation they made it right
DWIGHT M | Overall ExperienceThe staff were very helpful and the site was well lit and convenient. Would recommend this location over any other not just for storage but also truck rental.
Lawrence D | Overall ExperienceI was able to rent a storage unit. Also, the customer service was professional.
patrice a | First ImpressionsTiffany was so professional!!!
Timaki B | First ImpressionsLiz one of the service rep is excellent with customer service going above and beyond to help customers.to.accomodate to try to relieve frustration sometimes anxiety making storage payments...I appreciate hey honesty
BRODERICK A | Overall ExperienceFeel safe there storing my boat
James P | First ImpressionsI had to toss about $1000 worth of furniture away because little bugs got into ALL my fabric based furniture. I even bought the plastic wrap inside their office and that did nothing to stop the bugs from getting to my furniture and destroying it. I spoke with several other customers and they all said the same thing about their fabric furniture being destroyed by bugs. So if the bug infestation wasnt bad enough, the store then raised the price on me and to top that off, apparently i was the only person who ever used my access key to turn off the alarm before opening my units. The alarm went off every 3-5 minutes you would visit your unit, everyday. That was extremely annoying especially since one of my units was directly in front of a loud speaker.
joseph c | Overall ExperienceThe elevator was out of service the day I went to unload 10 x 10 on second floor. Drove two hours one way with help to move all stored furniture out only to find out on arrival elevator was down. Had to wind up taking everything down one flight of stairs. Difficult moving larger pieces of furniture and heavy boxed items. This was only day I would have help and a trailer, so decided to do it. It would have been helpful to schedule another day had I known about the elevator. Company should be able to email all customers above first floor about elevator being out of order then again once repaired. The rating is based solely on having to move everything downstairs by hand.
William R | Overall ExperienceThe associate Diane was amazing and very helpful. She answered all my questions I had had and even assisted with the security access how to get in and out the bldg.
Tracy B | First ImpressionsWe rented a storage unit on Sunday, went to move stuff in the next day & elevators weren’t working. We tried again on Tuesday & then on Wednesday & elevators were still down. The staff couldn’t even give a specific ETA. When trying to call the facility I was on hold for 15 mins & decided to just go there & try it. This was very frustrating & inconvenient. We ended up cancelling for a refund on Wednesday. We went to another storage facility & had no issues getting our items in. Uhaul needs to step it up.
douglas p | Overall ExperienceI will be calling corporate to report my experience at this location
FRED M | First ImpressionsThe staff was very polite and professional. They addressed my storage needs promptly. We were very pleased to find all of our household good in excellent condition even after nearly two years in storage.
Eddie W | Overall ExperienceI tried to move my items in today. (The first day of my rental period). But the elevator is out of service for the next two days. If it is not fixed by then I will cancel because I am not able getting the access that I’m paying for. I am Very disappointed and inconvenienced.
douglas p | First ImpressionsFrom time I rented the storage til I left with the exception of the elevator acting up I was very pleased with the staff and facility Awesome
SHONIE S | Overall ExperienceWhen I moved out my professional move was for $360 due to the elevator was not in use it cost me $500 plus I was not satisfied. Will never do an elevator storage again was very disappointed about that. 😪
Tammy B | Overall ExperienceHello Ms. Courtney, first let me start by saying I left an extremely detailed message on your cell phone on Sept 11th requesting a call back. I recognized you were on vacation. Additionally, I’m confident you staff passed on the message to call me. I still haven’t been contacted. Secondly, I want to communicate I’ve been constantly & consistently communicating with Ms.Stephanie & other staff members regarding my unit that was recently auctioned off (9.11.23). I wanted to ensure that I was in compliance with paying my balance owed before the auction. I explained in great detail that I’m on disability and had to unexpectedly put everything in 2 storage units. I never anticipated my situation to rise to this level so quickly. I wasn’t able to keep my my home. However, that is why I was trying to do my due diligence and call to ensure I had accurate information regarding the units and my timeframe. I’m really not at one place right now. During our last conversation, on August 26th approximately 2:30, I was emphatically assured by Ms. Stephanie that I had until October 8th (for the first unit).I took her at her word. I accept full accountability for my failure to pay. However, you all have a responsibility to ensure staff is fully trained when disseminating such critical information. My entire life was in that storage unit. Family picture’s that I’m confident the individual that purchased the unit would just trash. Those pictures are priceless. This is why I called over, and over trying to prevent what happened from happening. Thirdly, the way the entire process has been handled lacks ethics and integrity. Now for some reason I receiving a text messages regarding my second unit being set for auction. I’m extremely perplexed by this because that wasn’t the case with the other unit. This is how I know based on my interactions with your staff on Sept. 11th, procedures are being handled accordingly. I honestly think you all mixed my units up with the two and possibly one in Texas. This entire situation has exacerbated my depression and chronic migraine to the point that I literally can’t get out the bed or stop crying. How does one recover from this? The fact that you thought so little of my situation and didn’t respond to my message is extremely disappointing, disheartening & disturbing. I’m not done trying to work through this and trying to determine Uhaul’s accountability. However , it’s just way too much for me to focus on until my therapy session next week. Also,
Vicki S | Overall ExperienceI reserved a 10x15 and a 10x10 unit. The system said they were available and took the reservation. When I arrived, the 10x15 was unavailable and the counter person said they have not been available for awhile. I was given two 10x10 units. I crammed everything in them, but it was very tight. I would have selected another facility if I had known the 10x15 was going to be unavailable at booking. Very disappointed in the whole situation, but being in a severe time crunch, somehow made it work.
BILLY C | First ImpressionsStaff is very un insensitive Staff / management makes the process very difficult for certain people Assistant Manager (Tiffany ) is rude and will go and beyond for only certain customers and will want to follow every procedure in the book for other customers just to make it hard and difficult on certain customers I have over 12 years of experience working with the best company in the world with customer service. Every time I walk in here. They look at me like I was here comes a problem and treat me and make my problems and escalate the situation. I am not a problem I believe in being treated fair and I don’t get treated fair here miss Diane is the only manager that has ever treat me fairly nice and with respect she’s amazing. Everybody else in there is not.
PAULA G | Online Move InGreat experience and good people!
Leila S | Overall ExperienceGreat facility!!
Derrick B | Overall ExperienceWe had an issue the day we tried to move our piano out of storage. The only elevator in the building broke down shortly before our mover arrived so it had to be rescheduled. This ended up costing us $250 more than we were supposed to spend. The staff is polite and professional and did their best to help us. Other than the maintenance issue, the storage experience has been good.
Teresa P | Overall ExperienceThe move in process was a breeze. I really loved how close the loading/ unloading dock was to the elevator. The facility provided equipment for my movers to get my belongings to my unit. It was a great experience.
Sade S | First ImpressionsThis U Haul storage facility is very clean, secure and well maintained. We used an indoor climate controlled storage unit. The loading docks, carts and elevators made it easy to load and unload our unit. They also had uhual trucks available for us to use for an in town move. Great experience overall!
Rosalyn R | Overall ExperienceThank you for keeping my belongings safe
Cheryl S | Overall ExperienceThis is the third time that we used this facility- these folks are the best and the facility is clean, and there is equipment to help you get your belongings in and out of storage unit- highly recommend..
Adrianne D | Overall ExperienceThe employees are very rude and not helpful. They do not want to do their job and help customers out. I would not recommend u haul in McDonough to a friend or anyone else. The assistant manager was very rude to me and other customers.
John F | Overall ExperienceWhen I first moved in the rate was fine but over the last couple months I realized that it went up and it was just a little over what I was expecting to pay. But I did find another storage company that was charging at least $30 to $40 less. And it was a little closer to where I live at too
Micheal G | Overall ExperienceDuring the year(s) of this storage necessity the staff was WONDERFUL, friendly, professional and extremely helpful!!!
Monica L | Overall ExperienceTiffany Mortimer is perfect for making sure UHaul doesn't lose any money. 👍 Job guys. This was the only location I have used for multiple years. I guess it was the change in management or whatever but aftrrr spending hundreds of dollars and not getting a free month of storage or even lube for getting screwed, I will not be back!
TAMISHA F | Overall ExperienceLost my storage to an $110 bid, days leading up to it nobody wanted to answer the phone and customer service even said he left a message for them to call me so I could pay my bill. Never got a call, and learned my stuff was already on auction a day before the date they told me.
Reinaldo F | Overall ExperienceI had a great experience here. The facility was well maintained and the staff was helpful and polite. Great experience!
Byron J | Overall ExperienceU-Haul tried to process my payment 6 times. The young lady at the front desk with colored hair was very rude and condescending. My wife bought a lock when she went to pick up 2 follies that the company did not provide in the back of the moving truck as I asked. I originally was not going to use U-Haul storage facility but I went ahead and reserved it. My wife did not know so when she came back with the truck I said I confirmed the storage and it comes with a free lock. When we tried to return the lock the young lady stated “you would have had to buy a lock anyway so you can just keep that lock. She did not want to return the lock my wife bought. So now we have an extra lock because I refuse to argue over little things like a lock. But if U-Haul employees are indicative of the company I will not be utilizing U-Haul after this and I will not encourage people to utilize the services. I have had nothing but issues from renting the truck to accessing my U-Haul. I still have to go back up to the storage facility because my code does not work after hours.
Devlyn R | Online Move InI booked a 10x25 and when I got there it was the smallest unit they had. They had already taken my money but no one called or emailed me stating that the unit I booked wasn’t available. When I got to the facility that’s when I learned about the unit, it was after 7 pm other storages was closing had no choice but to get two more unites to hold my things. I will not ever is UHaul again and I will also rate them 0 for customer service satisfaction.
Soraya H | Online Move InCourtney Guy is the best
Kristie C | Online Move InJust didn't like so many price increases. And you are probably the most expensive storage facility. I found 2 units same size. 2 whole units for 130. Way cheaper than you. But thanks
Tanya M | Overall ExperienceI’ve had a storage for almost 3YEARS at this location, I started off with two units for a year. I’ve never had an issue only good experiences and great customer service. Thank you.
Pleshette W | Overall ExperienceExcellent service and Management! Employees were all polite and Helpful! Thanks for helping an Old Veteran making my wife and l, last move in our Life an enjoyable one ! Signed. CW4 Retired,US ARMY Aviation
Albert R | Overall ExperienceDirty, unkempt, rude staff.
COREY L | Overall ExperienceThe staff was extremely knowledgeable kind and helpful
Sharon B | First ImpressionsVery nice people
Lisa W | First ImpressionsA pleasure to work with U-Haul at my time of need. They were very helpful in every aspect making my transition easier. Thanks so very much until the next time! 😇
judith w | Overall ExperienceFriendliest staff from the office, to the lot, to janitors inside storage units
Whitney P | Overall ExperienceI was very pleased with my experience here. The staff is very helpful and very knowledgeable. They helped alleviate the pain of a stressful day. I am grateful for the team here, they assisted in helping change my life. Thank you everyone. I appreciate u
Jahmai B | Online Move InGreat experience!
tanya b | First ImpressionsA great place to store your property away from home, I felt my belongings were safe. A great storage facility, The staff I have come in contact with over the years, were always helpful and friendly.
Anna C | Overall Experiencestaff was friendly and helpful
Steve O | First ImpressionsAlthough I had no issues with the cleaniness, lighting and hours of this facility. I did find issues with some of the people that work there, Moving is stressful in itself but it was made even more stressful, when I arrived on March 1st to remove my things from storage mind you I had driven all the way from Maryland. I left my storage key in Maryland, when I went to the front desk to see if they could help me by cutting the lock etc. and was told it would cost me $50.00 and I had to wait 5 days for them to do it, my storage needed to be out by March 3rd before payment would be due again when I stated this they didn't seem to care that it would cost me more money. Luckily my daughter who works in Buckhead had the other key for the storage, so I had to leave to get to her job to get the other key which cost me more time, I had to rent a uhaul truck to get my things to Maryland that cost over $600.00 one way pius gas. I was able to get the key from my daughter and get back to the storage unit and remove all of my things, I was checked out of the unit via swiping the storage card as I was advised to do by the uhaul employee, I'm thinking that everything was good and I was done with the storage part, I received a late notice on March 7th stating that I owed storage fees and a $15.00 late fee, I called Uhaul and spoke to someone name Mack, I explained to him about the bill i received, he had no answers and said that he needed to get his manager, so I was placed on hold, when he came back to the phone he stated his manager Summer was too busy to speak with me, but that they would look into my concerns, I have spent a lot of money with uhaul over the years and to be made to feel like my issues don't matter to them only my money was not a good feeling and if I ever need to move again I will defintely choose another company.
LINDA S | Overall ExperienceI totally enjoyed interacting with the staff. I had 2 storage units while my husband and I went through a sale of a home and a total renovation of our lake house. The staff members would say hello when they saw me coming and going. It is so wonderful that they would remember me (I believe I was a customer for about 2 years??). Also, being a female, I felt safe while I was there. The facility was very clean and well maintained. Yes I would recommend to family and friends.
linda b | Overall ExperienceMichael was a excellent customer service representative
DEBRAH L | Overall ExperienceEveryone was well supervised and well groomed. Every time I came to the facility if there were any complications, supervisor, Summer Roberts help to solve the problem Anthony was a very big help, and I believe that he needs to be moved to a higher position and receive a raise for his hard, teamwork and effort!!! Go U-Haul you have a great staff
michael r | Overall ExperienceWhat your corporation, and this location, had done for me in the time of need will never be forgotten, AGAIN THANK YOU,
Patrick T | Overall ExperienceGreat customer service
Lysandra J | Overall ExperienceThe customer service team was so friendly and very helpful even though they were extremely busy.
lisa p | First ImpressionsI wish that your facility had a garbage can or dumpster.
LAZARO F | Overall ExperienceSummer is great. Super great GM
Aryonne J | Overall ExperienceThe service I received was greatly appreciated for doing everything possible to make sure I knew everything to feel comfortable while using the services
Darren K | First ImpressionsAwesome place always was at ease from worrying if any theft or damage to my camper thanks so much
JAMES M | Overall ExperienceDid not notice any taller up right carts. A few of them would have been helpful with my y’all items that are prone to tip over when going over unavoidable cracks in the ground/ floor.
Wesley L | Overall ExperienceSome of my things began to have mold. Didn't expect to see this in and indoor climate control unit.
Kristene H | Overall ExperienceGreat customer service!
DEMETRICE G | First ImpressionsStaff at the pick up site for Truck rental and Storage Location were very Helpful and very Friendly .
lisa c | First ImpressionsI am a tornado victim, my subdivision was declared a disaster zone ,what the people at the facility, did, need to be commended, your corporation has one heck of a heart THANK YOU
Patrick T | First ImpressionsThanks Uhaul for helping
Iraisa J | Overall ExperienceThe employees Michelle and Summer were rude, argumentative and negatively influenced other employees towards me. I lost 7 family members due to Covid and I was accessed late fees despite circumstances beyond my control. The prices for the rental increased 3 times.
nina m | Overall ExperienceYour team was so friendly and helpful. Especially with all my questions being new to storage.
Angela D | First ImpressionsNo matter where I’m moving this uhaul facility is my favorite the people there are so nice friendly and helpful I wish I knew them all by name but I don’t but Diane and the guy with the bright pink hair they have went above and beyond to help me
Ebony F | Overall ExperienceThe staff is great. The other customers would not follow instructions though and allow the alarms to go off constantly.
Barbara B | Overall ExperienceGreat service and I rented for a year with no problems. I even bought my truck from this location to move . Thank you all, for all you do !
Shelise M | Overall ExperienceWhen renting a truck to move my furniture I reserved it (3) weeks in advance The day before I got a call the truck was to pick up at the Avolon Pkwy McDonough GA when I got there I was told I was in the wrong location to pick up the truck that my pickup was at 237 Griffin st when I got there the office was closed I call back to the office they try calling the Griffin st. Office and the manager no answer then I was Transfer to the scheduling dept told the lady the situation therefore she tried calling the Griffin st office no answer she back to the phone and said I would need to go online to reserve a truck and it would allow me to pickup at the Griffin st office by giving me the code. I WAISTED over an hour time with my movers it was one of the worse experience I have every had. U-HAUL IS VERY UNPROFESSIONAL and I hope I never have to use you again and Iam going to do a review on the website
vernon l | Overall ExperienceA great place to store an RV.
Jeffrey E | Overall ExperienceGreat staff, easy access, and secure
Timothy W | Overall ExperienceGreatly satisfied. Will return. as a customer in the future.
Joycelyn D | Overall ExperienceNever have I ever came across friendlier people. Love the staff.
TIARA W | Overall ExperienceThank you Leticia, Anthony and a young Lady for helping us check in, the use of the storage dolly, the gentleman that helped me with the doors, and also the gentleman that received the truck when finished. ( Sorry I didn't ask for the others names). Bit everyone was so customer service oriented, friendly, professional and very mannerable! From the bottom of my heart, I thank each and everyone of you during the most stressful time of one's life, MOVING!! GOOD LUCK AND I will see you guys soon! Thanks 😊
Tracy B | First ImpressionsLetiticia was Great!!!
Sandra S | First ImpressionsN/a
OWEN P | Overall ExperiencePlease add better pricing on units
Nigel M | Overall ExperienceNone
Dwight R | First ImpressionsYour manager is very rude and as soon as I can figure out another place to put my stuff I will get out and never come back. I was gonna use the unit for the next few years. But not now
KELLY T | First ImpressionsMy only complaint is that you offered a free lock online if you reserve and payed online however I wasn’t giving the option to pay online. Whenever I tried to pay your site would empty my cart. I was only allowed to reserve online then come into the office and pay so no free lock.
Sonia W | First ImpressionsAll my furniture was covered in mold.
Sheila J | Overall ExperienceThe staff Letitia was knowledgeable about the products and services. Letitia took the time to explain how to access the building and recommended that 24 hrs access would be more beneficial to my needs. Highly recommend her and this facility.
DEBRA D | First ImpressionsThe staff was very busy with customer wanting units to rent. I waited a long time to be checked out.iI left. But uhaul called me to confirm and checked me out. THANKS.
Leonie R | Overall ExperienceThank you again to the entire U-Haul Mcdonough staff for your courtesy and professionalism in making my transition into my new condo a breeze! John Klein
John K | Overall ExperienceThe staff was beyond helpful and supportive
Vanessa D | Overall ExperienceI think fees are ridiculous. Locks are place on a storage unit after 2 days. There should be some sort of discount after so many months. I used unit for almost a year.
NAKITA R | Overall ExperienceI did not any issues
LIZBETH H | Overall ExperienceKeep up the good work.
Kelvin C | First ImpressionsSummer was extremely patient and helpful
Vanessa D | First ImpressionsThanks a lot keep up the good job.
ALBERTA P | Overall ExperienceVery clean and well lighted facility. Staff friendly and helpful.
Elaine H | Overall ExperienceThe whole staff was Alright Mighty Fine
Bruce C | Overall ExperienceVery friendly and professional staff
Wesley L | First ImpressionsThe guy that helped us was excellent!! He explained everything in detail, showed us unit and took time with no rush! Thank you!
ANTHONY B | First ImpressionsNeed more moving flats to transport items to and from storage unit
Nicole P | Overall ExperienceI was impressed. I left the door open twice and the staff caught it fast. Felt really good about that.
terrie A | Overall ExperienceThe second day that I paid for my unit and lock, my key broke in the lock. I was told that they would have to schedule someone to come out and remove the lock. Things happen true enough but I had to pay my movers extra because of the staff being unable to remove the lock.
chikima h | First ImpressionsWe have a 5th wheel and are new to driving and parking. Just couldn't get the backing up right so we had to move out. Love the storage place.
Deborah S | Overall ExperienceThe representative that helped us was Keith, he was so warm, kind, friendly and professional. Keith was very knowledgeable and helpful and we received just what we were looking for through his expertise.
Ursula C | First ImpressionsWill always rent at this facility the employee are very friendly and helpful. If I can rate a 💯 I would have. Keep up the good work
Lysandra J | Overall ExperienceI just needed a larger unit. That’s the reason I cancel. Thank you
Deborah H | Overall ExperienceThe front desk representatives were so professional, kind and helpful. Continue to hire individuals as herself. (Ny-Ny) also. I will return for help in the future.
Joycelyn D | First ImpressionsThank you Michael for your assistance in making the storage unit rental a breeze!
John K | First ImpressionsGood customer service
Richard G | First ImpressionsHours on weekends should be extended
Debbie F | Overall ExperienceBest 2 years of service.
sandra D | Overall ExperienceGreat property. Wish there were more available units to fit my needs.
Karithia W | Online Move InOutstanding
Ricky J | Online Move InEverything was great...
TEJAY R | Overall Experience24 hr access would be better
Azzizah T | Overall ExperienceThey was very good and helpful place was clean as well
Roosevelt B | First ImpressionsVery nice worker that got me a storage unit quick and easy!
KRYSTAL H | First ImpressionsGreeted by KEITH i was treated with great customer service while he answered all of my questions.
RICKEY M | First ImpressionsThe grading on the trailer storage lot is terrible and too steep near the drains my trailer bottomed out twice I wouldn’t reccomend this facility for trailer storage
BARTLEY G | Overall ExperienceUi1vednfortunately the call center representative informed me there was an RV space appropriate for the size vehicle I needed to park and was given a price for that space. When I arrived at the facility I Qasim advised they only had larger spaces available and the cost was almost twice as much as the space I needed.
Dexter H | First ImpressionsMy wife and I were fortunate that the McDonough U-Haul site was in close proximity to our home. The staff has been patient, accommodating and has provided exceptional customer service.
CURTIS W | First ImpressionsSne very convenient location don't take me about 10 minutes to get there very nice
Mattie S | First ImpressionsThankyou so much for the help your company offered me. They were very efficient.
Candace H | First ImpressionsI worked with Summer to rent my unit, she was very personable and did all that she could to accommodatemy needs. During my actual move in the rest of the the staff that was at work were pleasant.
DANIELLE M | First ImpressionsStaff was very helpful with making sure you know exactly how to check in and out. They personally take you step by step. Thanks Keith appreciate your customer service.
Denise T | Overall ExperienceThe staff on Avalon was not helpful or attentive at all wrong information and attitude.
Shameka B | Overall ExperienceAll the customer service representatives were very helpful and nice.
LIDIA J | Overall ExperienceGreat service and storage facility we will be back when we get our new camper.
Stephanie S | Overall ExperienceGreat facility and very nice, professional, and courteous personnel. Kenya took care of all our needs and questions. First class service.
JANE H | Overall ExperienceThe Lady there that help me with my storage unit extremely nice and well knowledgeable she’s got to be a great access to your company
david s | First ImpressionsSome how it another, my original lock was removed and replaced with a new lock. I believe it happened with the process of a payment and a deadline. The issue is I was never notified of this change and upon mi e out, could not access my unit. The worker that replaced the lock was out and the key could not be located for over 2 hours. That situation was very stressful.
Penny W | Overall ExperienceClean facility with excellent security features
Raymond K | Online Move InVery clean and professionally kept place.
Barry M | Overall ExperienceThe best parts about the self storage solution is the convenience of reserving everything online anytime of day. In addition to having a lock provided for you!
Khaleelah A | Online Move InOne elevator is not enough. You have to wait one each customer to unload before you can get the elevator to the second floor.
Leonie R | First ImpressionsThe alarm went off every time I was there multiple multiple times for no reason.
timothy c | Overall ExperienceEverything was great staff helpful and friendly
Stanley W | Overall ExperienceThank you Summer! Great place to rent both trucks and storage. Staff is friendly, location is clean. Would definitely recommend 2055 Avalon Pkwy in McDonough for storage and truck rental needs.
Erica H | Overall ExperienceLatesha was very helpful and sweet. She showed concern for me because this was a day I had to walk with my Cane. She made sure I could walk up and down the stairs safely. It was very cold and asked about my jacket.
Ingrid O | First ImpressionsSorry but thanks for everything....I hope I can do better business with you'll next time.... please and thank you again
Kevin C | Overall ExperienceThanks for not making this harder then it had to be!🙏🏾🙏🏾🙏🏾👍🏾👍🏾👍🏾
william p | Overall ExperienceGreat Staff and Kudos to Summer for going over and behind to ensure that we had a AWESOME experience with U Haul storage.
JOHNNY T | Overall ExperienceThanks for your help and excellent customer service
ERICKA T | Overall ExperienceThe only thing I could mention to make changes is updating pictures. When I turned in the truck I had taken already taken pictures inside and out and turned in the key before I went online to do the uhaul.com/share. The website would not allow me to submit pre- taken pix. So to finish I had to take some sort of pix just to submit. Everything else was great as usual.
SAMUEL B | First ImpressionsVery clean facility
Jennifer P | First ImpressionsYour employees was helpful. I liked that you guys had carts up front to move my stuff to my storage room.
geroge c | Overall ExperienceNeed a better system to help customers in the event of a rush. The wait to be helped was too long, they need to multitask better.
Karonda N | First ImpressionsI will use Uhaul again if I ever need to store materials. Great customer service and very well maintained structure. Security worked well and there weren’t issues with parking or supplies to assist with moving.
candace m | Overall ExperienceThanks Uhaul.
Scott F | Online Move InLimitations on available power made the boat storage sub-par. Moving where I can keep a trickle charge on batteries 24/7.
Geoffrey C | Overall ExperienceHaving a storage space can become stressful, especially it it is long term. The staff was very helpful at keeping me abreast of the due dates to avoid unnecessary fees. Although, the experience lasted longer than expected. I am thankful to the staff for being kind and supportive! I would recommend this UHaul storages location to others.
melondy n | Overall ExperienceThe staff at McDonough was great
Milton A | Overall ExperienceEverything was good but I couldn’t use the unit because they were too small
Kendrick W | First ImpressionsCame across a couple of helpful workers, most weren't. They appeared to want to be anywhere other than work and their response for most questions were, "check online" or "download the app". The facility's security alarm would sound off randomly and very, very often, even at night with few or no people present. I used my card to log in and out to avoid tripping the alarms, nevertheless, the alarms would still go off randomly whenever I was there and they were loud and annoying. The facility is clean, The cost for the size unit I had was reasonable. I've gone to several competitors in the past and U-Haul was better than most.
Marc-Alain D | Overall ExperienceYour employees was nice and helpful
geroge c | First ImpressionsGood customer service
Bonnie M | Overall ExperienceThe staff was the absolute best. Very professional and extremely experienced. They were very helpful and always available to answer any questions I had.
Allene C | Overall ExperienceComing off of a terrible experience with a reveal truck at this location, I was forced to use storage. It's the best I have used.
CLARENCE M | Overall ExperienceThe alarm is extremely annoying. It goes off for no reason at all.
Diane J | First ImpressionsI would not recommend uhaul to anyone looking for storage. Uhaul does not provide prorated amounts for their storage. I paid $200 for 9 days of storage. Yes, $200 when typically I would pay that amount for month. This is a rip off.
Kim T | Overall Experience100% 5 Star all the way….😎
Brian B | Overall ExperienceMichael helped me check out he was so very friendly. I rented the storage due to us having to move because of the pandemic. After living in the same house for 16 years & all of a sudden having to move with no where to go this experience has been very stressful. But Michael was so helpful & such a wonderful experience it was a stress free time of handling business. He was very thorough with explaining everything to me & even asked if I had any questions which he was making sure I understand. Now a days it's hard to find good help. But he is definitely an asset for your company. Thank you
angelia l | First ImpressionsNo one answers the phone
Deanna M | Overall ExperienceThe elevator went out and had to repack belongings off 6 trolley carts back into Uhaul rental van til the next day(Sunday). Return in afternoon and elevators were working. It was a big inconvenience. Did call and spoke to Customer Service.
GILLIAN F | First ImpressionsThe staff were always friendly and helpful, whether on the phone or in person, they took care of everything I needed! Thank you Summer and everyone on staff there.
DELORA G | Overall ExperienceMs.Carsheena was very professional and helpful
Angela B | First ImpressionsThe very best customer service ever!!!!
Jamiea S | Overall ExperienceI am rating a three star because of the wait time experience is painful. When anytime you call for any kind of service, the wait time is 20 minutes up to longer minutes for service. I transferred my storage to your competitors for the following reasons: pricing and customer service experience by in person and by phone. I am recommending strongly that you please work on your customer service experience incoming calls. The wait time experience need immediate attention.
Joshua a | Overall ExperienceKeith thanks for all the time you helpes out and for the recommendations for movers. The mover did a exceptional job. Thanks Summee all you help. Stay safe uhaul team McDonough.
Maurice K | Overall ExperienceSummer was very helpful with finding me a storage unit for my needs!
DARRYL T | First ImpressionsEverything was awesome except one thing. I was unable to change the date in which the auto-draft was taken out of my account. I called several people and they all told me this was unable to be changed, which doesn’t make much sense to me.
Jeff M | Overall ExperienceEveryone we worked with while storing our RV was professional, prompt and courteous. Would highly recommend this facility.
lisa P | Overall ExperienceHad no problems at all with this facility. Closing the account was easy as well. Would recommend it to anyone.
Barbara M | Overall ExperienceVery professional 5 Star
Brian B | First ImpressionsNicest people and place to store. Please pass on they are beyond 5 stars - lucky I found the location and kind employees
TERRY R | Overall Experienceloved the service!
Monica L | First ImpressionsNA, good experience.
Leonard C | First ImpressionsMy experience with the storage itself was good. However, I had an issue with my storage key when I was moving out. I thought I lost it. The staff did nothing to assist with it. The manager on duty at the time showed zero empathy and didn’t offer another solution. I understand it was my fault because I couldn’t find my key, however I’m paying for a service and I expected some help with my problem. Beside that I had a good experience.
Reginald G | Overall ExperienceThe Uhaul companies need their own load/unload movers because there can be a lot of confusion when the jobs are contracted out to other moving companies. When the uhaul truck is late then a person has to call the contracted loaders and let them know what's going on. It can be very confusing and frustrating.
Freda M | First ImpressionsMy experience with U-haul was a wonderful experience and if I ever need U-haul again I will definitely use them and I will definitely recommend them Thank you
Cheryl S | Overall ExperienceGeneral manager was awesome
adarin j | First ImpressionsNothing special average facility. Self storage says temperature controlled but it isn’t. It says between 65-85 but it is more closer to 100 degrees.
Howard C | First ImpressionsN/A
Daniel W | Overall ExperienceNice group of employees.
BENJAMIN C | First ImpressionsOutstanding facil
Mitchell H | Overall ExperienceMove in date is wrong on this survey,6/23/21.
norma w | First ImpressionsGreat Customer Service!!
TERRY R | First ImpressionsGreat customer service. Friendly and knowledgeable staff. It was a pleasure renting from U-Haul. Thanks again!
Scott F | First ImpressionsStaff very friendly and helpful
Tracey B | First ImpressionsAlready recommend peoples....they love and loved it.
elizabeth a | Overall ExperienceFacility is clean and very well maintained. Stored my belongings for over a year and no evidence of rodents or anything.
LADONNA W | Overall Experienceall aspects! great experience!!
Carlos M | First ImpressionsI came to pick up my camper 3 times. Every time I had to ask someone to come turn the power on. The premium parking includes power to turn on at certain times a day to tend your battery. It never works. Canceled service a few days after payment and received no credit nor refund for lack of service or leaving early. Dealt directly with the owner/manager who blamed the issue on me.
Matt P | Overall ExperienceGreat place
DAVID E | First ImpressionsKenya was amazing!!
DAVID P | First ImpressionsThanks to Summer, the GM at this location, for going above and beyond to provide the best possible customer service and correct any and all issues that came up! Summer responded quickly, resolved any issues, and was in constant communication throughout the process. Thank you Summer!
Whitney P | First Impressions1. Need to offer military discounts. 2. Rates are to high. 3. Need more large storage area 10x15 or 15x15. My representative was excellent. Thanks
antonio w | First ImpressionsExcellent location and very clean and great customer service!
Tanya S | Online Move InFrancisco was great to work with .
Ben C | First ImpressionsEveryone was helpful and courteous.
Glen E | First ImpressionsFantastic place
Jonathan J | First ImpressionsMy complete experience was very average and nothing noteworthy. The staff is generally unhelpful; but thankfully, I did not need their assistance but a few times. I am irritated at the spam I have received to leave a review. That alone warrants 2 stars instead of 3.
katelyn f | Overall ExperienceThe Staff was very helpful with all of my needs
Niccole S | First ImpressionsEverything was great! I thought being on the 3rd floor would be rough but it was actually awesome...the carts were great and backing right up to the dock made it so easy. The alarm going off every few minutes was kind of annoying and really the only negative thing I can think of. I definitely recommend this storage facility and the staff have always been friendly and helpful...always a pleasant experience.
DELORA G | First ImpressionsVERY VERY GOOD SERVICE!!!!!
Roy W | First ImpressionsAll employees were helpful and friendly
Michael S | First ImpressionsGreat location excellent maximized space. It's well lit and secure
Barbara C | First ImpressionsThe customer service was always excellent.
toneille t | Overall ExperienceCustomer service could use some more training. And wait times for needing to speak to someone takes forever. I was told many times it was an hour wait. That is ridiculous.
Erin B | Overall ExperienceThe staff was extremely friendly and helpful with everything I needed
Allene C | First ImpressionsBest storage place I've ever seen! Friendly and helpful staff, top notch security and super clean.
Thomas l | First ImpressionsYou advertise RV storage. However, you do not provide the appropriate electrical hookups for most RVs and lighting is insufficient for security.
Darren M | Overall ExperienceThe lady that helped me pick a storage unit was very helpful and kind. She also helped me get the boxes loaded and was very knowledgeable. The facility was super clean and nice. No complaints at all.
Amanda R | First ImpressionsThey have the rudest people that work there. I wouldn’t even rent a storage bldg there and I had a free month. They need to fire the boys that work inside. This place is a joke.
Barbara W | Overall ExperienceFrancisco was excellent
Lauren D | First ImpressionsThe guys up front was pathetic. My movers truck broke down so they had 100% of my clothing so I had rented a mini van to take my clothes in it when they unloaded my things to the unit. Well they had to haul the moving truck to the garage so I didn’t need the minivan so the guy upfront said I gave to charge you I hadn’t even left there parking. So I called the Mgr she thought led him to refund my money. This is my second time with Uhaull there want be a third. Never again
Barbara W | First ImpressionsFriendly service, no issues
Jessica T | First ImpressionsExcellent customer service!
Shari G | Overall ExperienceThe manager Summer was always helpful from the time we moved our belongings to the unit until we moved out.
Joshua G | Overall ExperienceThe lady who checked me in was really great.
terrie A | First ImpressionsSummer was so kind so show me around before our RV arrives. It was a freezing day and she never complained.
lisa P | First ImpressionsComing from California, I have never seen a uhaul with great customer service, and facility was amazingly clean ,cleaner than most hotels I stayed in on my trip. Staff was excellent and deserves hi fives , I dont really do surveys but on this occasion I had to let it be known, I would say I'll be back but I'm all moved in, but i will recommend your location to many more. Thank you very much for all your help and showing that you care. Julian Maisonet.
JULIAN M | Overall ExperienceThis facility is A-1. The people working here are very professional and efficient.
Steven H | First ImpressionsThe young lady who helped me was awesome! Friendly, made sure I understood everything.
Marian T | First ImpressionsThe staff was very proficient and professional and I would recommend this location to everyone.
Debra G | Overall ExperienceThank you, wonderful experience!!!!
BARRY M | First ImpressionsI am big on customer service, and always give reviews. Coming from California and moving to ga. Is a big and stressful move if you havent ever experienced. Lol. But when I got to Uhaul, the staff was very professional and caring which is rare, from beginning til the end the staff listened and and took care of me like fam. I would recommend uhaul to all . The walk thru to my storage unit was great, and everyone smiles . Thank you thank you.
JULIAN M | First ImpressionsExcellent customer service
Marcia L | First ImpressionsThere were roaches in my storage unit when I moved out my storage items.
coretta j | Overall ExperienceCorey was very courteous, professional, knowledgeable, and quite helpful.
Richard Q | First ImpressionsStaff was friendly professional and helpful especially mr Corey
richard f | First ImpressionsNever had a need to have a storage, but I was alway not a fan of storage. I must say this location exceeded my expectations. Going above and beyond. I don’t plan on storing anything in the near future, but will always recommend this location for anyone that is looking to store items or rent a uhaul.
Marie H | Overall ExperienceI would like to see a buy back on the locks. Buy back for $5, sell for $10. I now have a lock that I will probably never use again.
William P | Overall ExperienceTo the Manager and entire staff it’s very hard to fine good customer service, but kudos to this location and the way it’s ran. Customer Service is superior. I would recommend anyone that’s looking for storage this is the place to go.
marie H | Overall ExperienceSummer Robertson and the staff on duty were very professional and I recd 5 star care and instruction. Thank you!
kenya c | First ImpressionsI will us your storage facility in the future. I will recommend you to anyone.
TERRI C | Overall ExperienceFacility is always clean and staff are helpful.
Shante R | Overall ExperienceI’m 62 years old and this was my first experience using a storage facility. I was blown away by the courteous and helpful employees. They went above and beyond to help me. Corey, Jordan, and Summer are the best!!!
Kaye B | Overall ExperienceI received fast and courteous service. The U-Haul representative took the time to explain everything, ensured my contacts were legitimate and let me view the unit I had rented. Very clean and I feel my goods will be secure at this site.
Gerald D | First ImpressionsVery nice and helpful staff. Impressive facility with a lot of carts and large elevator. Easy unloading.
ANN W | First ImpressionsCory was extremely helpful to me and made the check in process very easy. The facility is very clean.
MELANIE M | Online Move InHad to wait a very long time to get someone to help me even though there were people sitting behind the counter. Then not friendly at all. But I got the unit. This facility needs some management b/c if only one person can help you at the counter and that person is helping some one else you just stand and wait till that person returns
REBECCA B | First ImpressionsThe staff was friendly and courteous. Very professional staff.
Roger F | First ImpressionsVery clean, staff explained everything so I understood how to get into unit when ever I needed to.
Barbara M | First ImpressionsThanks to store management Mrs. Summer great help and assistance.
Gerald O | First ImpressionsOn 8/30/20, I reserved a truck for 12:00 noon and I arrived to pick it up at 11:45 am. Once I got there and checked in, I was told that the truck wasn’t available to wait. They paged the driver for an ETA and was told he should be back in 30 minutes, so I decided to wait. I waited until 1:30pm. I spoke with the agent again to let her know I couldn’t wait any longer, I had a team of movers waiting for me at home. I lost time and money because I had to pay the team and still didn’t get any Customer service apologies.
LINDA E | First ImpressionsSummer is amazing!!!! I have had to change my moving date multiple times. All 3 times I’ve needed help she was there with open arms. She truly made this experience very positive. I am definitely a returning customer.
Tiffany B | First ImpressionsI would recommend more help on a Saturday. I waited over 30 minutes to close my unit. Unacceptable
shonta f | Overall ExperienceI love this location. It is convenient and easy to access. Also, excellent staff!
AM J | Overall ExperienceCorey was awesome. They were short staffed and he was being pulled all directions. He managed to keep a smile on his face and never rushed us. Made us feel like we were the only ones there. He is definitely an asset to your company. Way to go Corey !!!!
Ashley F | First ImpressionsKeeping the grounds clean was very important to me. Like nails, and things can puncture tires. Nothing no worst than leaving a storage facility with a flat.
Raheem E | Overall ExperienceI would use Uhaul again
Quanette E | First ImpressionsWhen checking in for some reason my reservation was not found. No big deal, Summer (Store Manager) just went ahead and got me in the system. What I did not appreciate it not being offered the free first month of payment especially after she asked if I wanted to opt in to autopay. Even though she did not bother to explain that if I did opt in that I would qualify for my first month free. Only after referring another customer to her and that location do I find this out and when my husband inquired about it not only did she say that he had no authority on the account but that she couldnt help because it had been over 24 hours since we opened the account. We had to fight to get a credit (which we still have not received) which means there is more calling around, waiting and fighting to be done.
maribel a | Overall ExperienceThe gentleman that helped me was excellent. He went over the details. He did a walk they with me to make sure I knew where my storage was. Very helpful. Customer Service is hard to come by now if days, but he’s truly make sure the customer was satisfied before leaving.
Marie H | First ImpressionsA lot of my stored items had mold on it.
Reginald J | Overall ExperienceLatisha??? was awesome!
KADEEM C | First ImpressionsWas very fast and efficient would recommend anyone to go here for all there uhaul needs
moses w | First ImpressionsVery nice storage facility. They have everything you need for moving, transporting, and storing your items. They have carts on site for customer use to transport your items to/from the loading zone to/from your unit. Friendly staff.
Michael T | First ImpressionsI stored my RV at your facility and 1. Paved isle ways (Which never happened) 2. Waste dump station (which never happened) 3. Lighted storage area (Which never worked in my sanction from day one) 4. Power in the stall, Which you pad locked and took away the ability to access when I needed it. This quite honestly was the last straw because out of all things this is the reason I moved to your location. I was willing to stay despite not having paved isles, waste dump & lights at night. But when you pad locked the power boxes I decided to go back to where I was storing before.
Bruce W | Overall ExperienceI have never had a bad experience at this location. The young gentleman helped me out. They have always been helpful too me. I will continue to do business at this location w Summer and her team.
DEMETRIA N | First ImpressionsBoth times I went to look at Uhaul as a storage place for my camper, I was impressed with the staff. They were extremely helpful and very friendly.
gail n | First ImpressionsStaff was very helpful and professional
David J | First ImpressionsI received a gift card for someone else’s mistake. I accepted a gift card that I can not use so I will not be back to uhaul for nothing. I wanted my money back and she said no sir you agreed to the gift card.
Haywood C | Overall ExperienceI think instructions should have been posted in larger fonts most instructions I did not notice till after the fact or instructions should have been explained during initial visit. Other than that it was a great experience dealing won’t a company no complaints.
Phil A | Overall ExperienceNon
Bary H | Overall ExperienceThis is a very safe facility. After seeing the unit, I was convinced that this newly built facility was the safest place to store my items for a few months and not having to worry about burglary.
Mark M | Overall ExperienceCustomer service is top notch. The staff has been very helpful and accommodating.
Rhonda G | Online Move InSummer was awesome - she made my transaction easy, and as quickly as she could with it being so busy. She never seems to lose her cool.
Tamela P | First ImpressionsThe guy was trying to help me but he was still learning certain things so I was with him and the young lady for an hour before starting and it closed at 7 for large door. Plus my storage size was not what I was told in customer service so basically I got a 10 by 15 with a small door when I need it the big door. I was delayed instead of right away service. I called the location and worked out.
Haywood C | First ImpressionsLeonard was awesome! He took his time and made sure he was helpful with any questions we had about the storage unit or the Uhaul rental.
Natadra B | First ImpressionsI choose this location it was, close to where I live. Plus it brand new, however my sister, had had storage unit in Forest Park, Ga and rats n rats got into some of her stuff. Summer took care of me, she put me in a 5x 5 to begin with and my mom was like that won't work so we went with the 5x10. Plus it handicap accessible which is convenient for my mom.
DAVID G | First ImpressionsThe start-up and close out process was easy and convenient. I appreciate how easy it was to open the account and when it came time to close out the account, they were just as friendly and gracious. Overall, this was a positive experience.
Sonia F | Overall ExperienceMs. Summer was a great help working with me in my financial situation. Thanks again.
Gerald O | Overall ExperienceLady who helped me very kind and helpful. She had patience with me as I forget very quickly things verbally told to me and I appreciated her retelling me things.
Erin B | First ImpressionsLove carts provide at dock easily to navigate through storage units dock height
Phil A | First ImpressionsStaff was very personable and helpful.
Julie M | First ImpressionsExcellent place and people, only one complaint, the RV lot needs to be paved especially the rows to avoid slinging rocks onto my truck and RV to avoid scratches and dings from the rocks. Tina Kent
tina k | First Impressions