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MARK JCustomer Reviews for U-Haul Moving & Storage of McMinnville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing Eli and his staff were courteous kind and helpful I would recommend them to all my friends
daniel fThe staff was very helpful and nice
THOMAS G10/10!
JESSICA MThe staff was very easy to work with
RICHARD GDrop off was fine
Scott MGreat staff too!
Brandon LQuick, efficient and friendly.
Glen LQuick, efficient, friendly.
Glen LSo far nothing needs to be done. Thank you for your service
RUTH RVery friendly.
TIMMY RGreat customer service. Have used this location 3 times in the past 6 weeks. The staff is friendly and knowledgeable. Able to get in and out quickly. No issues with any type of vehicle rented.
PEGGY HI asked for a pick up truck with a 2 5/8 inch hitch and that I needed it to tow. When I got there they did not have the truck ready. The guy that has worked there for a long time acted like he was clueless and couldn’t find a hitch then he grabbed the wrong one. When I got to pick up the trailer I ended up having to buy a hitch. Then when I finally hooked it all up I find out the fuse is blown for the trailer lights and I had to drive out and get a new fuse I ended up having to drive an additional 50 miles because of this. I would not recommend to anyone!
JARED DVery good service and quite reasonable for local use. Thank you and blessings
STARR PGreat service very helpful.
Zack SWonderful customer service.
peter vCan’t ask for better service
TIMMY REverything was perfect.
Laura DThe men and women working there are wonderful. Very kind, courteous and helpful. Would definitely recommend. Thanks again!
JOSHUA ADon't get me wrong. The location and everybody was great accept an employee named Scott!
REBECCA MJoseph provided excellent information and answered all my questions. My truck was ready to go and parked right outside the front door. The entire process went very smoothly. I cannot think of anything to improve.
Rick ZGood experience.
TIMMY RThe truck I needed wasn't available but the guy there got me into a van within minutes of me arriving so I could run a VERY quick moving errand. Great service and it was less expensive than I thought it'd be.
SHAWN GThe employee that helped me was so AWESOME , knew everything, hooked me up and got me on the road in minutes... employee 10 out of 10 !
PATRICK MCustomer friendly
TIMMY RNo suggest. Everything went smoothly and your staff were all good.
ROSEMARY DApril was a pleasure to work with. Helpful, Made good suggestions, prompt with communication and had the answers Really easy experience. Turning in equipment was just as efficient. In and out in 10 minutes each time!
RODNEY BYou all are fantastic to deal with. Not one problem
MARY Bseemed short staffed and a bit indifferent. not bad but not world class like the visalia store
MICHAEL HAll things good.
TIMMY RLuckily I was slightly behind schedule. Had I arrived on time I wouldn’t have been able to pick up my keys from the drop box.
John BHappy
TIMMY RThe environment at this location is wonderful. The staff is friendly and very helpful. I will definitely be back for any future U-haul needs.
NICKOLE LVery helpful staff and manager that quickly resolved fuel level discrepancy. Thank you
EARL AThe trailer leaks water in the front bottom... I had a mattress that got wet... not to happy about that!
LESTER WCameron was office and friendly. The other gentleman ( wish I could remember his name) was also friendly and made me feel comfortable. Vehicle was clean, ran well, and the office was reasonable
Penny LRegarding the Equipment Distribution Program, the destination to return the auto trailer was in a different location than expected when starting out, which resulted in me needing to drive 5 miles after unloading my Uhaul! I was not happy about this! Joshua at 3080 cumulus Ave in McMinnville was very helpful in finding an open location as an alternative.
SYLVIA BThe staff was amazing and worked so well with me. You really need to update your software for them though. They had to jump through so many hoops for a basic rental because the software was so wonky.
JEFFREY KPolite. Courteous. Kowledgeable. Great experience overall
TRACEY WGo Ducks. And TRUMP
THOMAS HI was told by 2 different employees that my extra time was not being charged then I get my receipt and it has a full extra day in it
BOBBY SMy 1st request of a 15 ft. truck was not available and I was notified only a day before. I was given an option to pick up the 15 footer at another location that was too far away so I had to go with a 10 footer instead, which was not really convenient, but it ended up working, thank goodness.
NINA MIt would be difficult to improve our experience. We experienced: The best customer service. Clean property. Extraordinarily nice managers. Well maintained.
Jill BNothing to improve on at this time.
KEVIN GCustomer service agent couldn’t understand me. I had to repeat myself several times when I came to pick up my equipment; a coworker was actively insulting the agent working with me- very u professional. They didn’t find my reservation very quickly or have the accessories ready. When I came to drop it off, they didn’t mark that I had returned it. So, someone new called to ask if I needed it longer. He then said his coworker didn’t do his job correctly. The whole interaction, beginning to end, left a bad taste in my mouth.
SARAH BThe rep Cameron was very helpful and polite. The team was very at easy and really made me feel comfortable with the whole process. They didn’t sweat the small stuff. My experience was easy and smooth.
Gabriel DThis uhaul center was very helpful and know there job very well.
ELEANOR G