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KARLA GCustomer Reviews for U-Haul Moving & Storage of McMinnville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
your team in McMinnville nice and pleasant, thank you
George RWhat more can I say
TIMMY RService was excellent April was totally professional and the young man who hooked up the trailer was very helpful
PAUL MEasy, fast and great customer service
BURGIE MThat’s
GEORGE RElias was professional and a great communicator.
John WRushed through finding the correct drop off location. There was a line behind me so the associate was just trying to be efficient and quick.
JOHN WLess up-sell marketing during the online booking process. Get some control over your in-house software performance and print capabilities.
HENDRIK TThe people who helped me were great. Very quick and helpful service. Absolutely will be using this location in the future. Great experience.
SHANE CThe best customer service that I ever dealt with real good people
MICHAEL HThe employee was so helpful and friendly! Nothing could be improved.
Cassidy HOutstanding service !
TIMOTHY HAmazing staff!
SARAH FCustomer service was excellent and proactive!
STEVEN PJoseph was unprofessional
KEVIN LDifficult to find location. Need to open earlier than 9 am. Self check out app sucks! Inconvenience of taking pictures and not talking with a human! Extra charges after returning truck , irritating!
LORI DThe truck was clean enough but it really needed the wheels balanced.
Todd TJoey was very polite and made the return process very simple and quick.
THAD KI can't think of anything you could do better! I've been renting from u haul for years, you just keep getting better!
CHAD BNothing. Customer service was excellent and made for an easy and pleasant experience!!
SHANNON SBoth of the people that were manning the store location were extremely helpful and friendly.
STEPHEN SNothing
TIMMY RApril was Amazing!!! So helpful & Kind! Peg P
PEGGY PThe lady mgr was very knowledgeable and didn't waste time A+ thank you
JOHN EApril was attentive and courteous throughout my returning process I appreciate them very much
DANIEL FEli runs a great shop and has a very good staff!
BARRY RThe lafayette ave location was amazing as was the return location in Woodburn. However the reservation experience was awful! I made the reservation for the lafayette ave location. # days prior to the pick up day, uhaul called me and moved me to the other Mcminnville location on cumulus ave. When I arrived, I they were closed as I expected but the 24/7 pick up was not set up for my truck. I called uhaul and GUESS WHAT!? They sent me to the original reservation location. aaaaaaaarrrrrrgggghhhhh. Not cool uhaul. took and extra hour to pick up my truck.
Amy YGreat location, plenty of parking to leave your vehicle for a few hours, customer service is the best I've experienced. Elias and the gang there are why I am still using Uhaul.
JOSHUA LThe staff was very friendly and very quick.
REBECCA EExcelente servicio el personal muy amable 100% recomendable
PEDRO PCustomer service was top notch!!
CHRISTOPHER DGood people!!
JAMES ROne way pick up trucks and vans would be nice !
DANIEL FAwesome customer service. This team in McMinnville are the best. Thank you so much
STEPHEN HMake sure customers know to check the vehicle over before leaving the lot. (Minor issue as the vehicle was fine, but the text was not seen before leaving the lot.)
VICTORIA NDrop off was super easy. The representative we worked with in person was friendly and knowledgeable.
Jimmy AExtremely professional personnel, equipment was well maintained and I got where I needed to go without issue.
JOSEPH LAlways great, fast service when checking in. Very efficient
JONATHAN PCan’t think of anything.
TIMMY RWas very accommodating when needed.
JODY BThe staff at this location was incredibly professional helpful and efficient. The assistant manager is the one who helped me. She is awesome
MELODY AVery personable and understanding about the tire.
DIANA BDon't remember his name, but the guy who helped me was great.
CALVIN DThe people are absolutely friendly knowledgeable and responsible with everything that they do I was very happy with everything they did for me God bless
DANIEL FUhaul messed up my reservation. I received texts directing me to this location, but they didn’t have my reservation. Some garden center (?) did, so we raced over there but they were already closed for the day (4:45 on Sunday 9/28.) So I called Lafayette back and got there right at 5. They stayed for me, and set me up with a truck way bigger than I needed, but I supper appreciated her making it right.
KATHLEEN RGreat crew, easy to work with, and the process was super fast. Could not have asked for a better experience!
GEORGE LThis was fast and friendly. I will rent from them again if I need to.
URSULA PThe employees at the McMinnville Oregon Uhaul were great. Very helpful, fast, and pleasant to work with. I will be back with future trailer rental business.
CURTIS BThis specific shop does an amazing job. Every time I come in, they’re quick to help and very friendly. Thank you all for everything.
KRISTOPHER MFriendly staff and quick hook up.
GLEN LThank you 😊
GEORGE RThere were only two employees and the one outside was sitting in a U-Haul on FaceTime during his shift and actively ignoring customers. Other employee was not helpful and was rude.
Jessica SEli was great!
GRANT MLoved the service. The truck did the job but hated driving it.
PAMELA HThey gladly refunded my money for the pads and dolly I didn't receive in Springfield.
MARK HVery pleasant to work with. Very knowledgeable . Thank you
KEITH NEveryone at this location was exceptional. I had a little concern about driving such a big truck and they made it easy. Eli was the man that I spoke to and he was kind courteous and professional. I will definitely be using them again without question.
ERIC PExcellent service
SPENCER WVery efficient, helpful, and friendly!
RICHARD MNothing, I am very happy with this location at the people there and the manager is very helpful and friendly and knowledgeable. This was a great experience! THANK YOU!
RYAN FJoseph was a really nice person and very helpful He addressed several equipment issues quickly and thoughtfully. The issues I have are with U-Haul and their IT systems. According to Joseph he was unable "In The System" to select a detination location for my one way trailer rental. Due to that, it took me 45 minutes to an hour to simply drop-off the trailer. At one point U-Haul corporate wanted me to leave the location that I was at and dirve 25 miles to another location. I'm not your trailer delivery boy! So, in short, get your shit together and implement a better trailer management application for your retailers to use. There have been issues with your IT application at all three U-Haul locations that Ihave used over the last few weeks. One would think that U-Haul would have a better system.
EDWARD AThe people were nice but the U-Haul truck & trailer had a ton of damage & instead of them documenting that, I as the customer had to do that. Additionally, the U-Haul smelled of heavy cigarette smoke which triggered multiple asthma attacks while driving it. It is shocking that U-Haul has trucks in that condition. The stench of cigarettes were even on our clothes because of it.
ELENI GFrom the initial meeting with the knowledgeable, helpful team in the office to the pick-up of the truck, this was among the best U-Haul experiences I've had, and I've had lots of them. Thanks much to the team.
Stephen GPerhaps better signage to indicate where to go. The lot is huge with lots of empty buildings and it was completely unclear where the office was located. Took me 10 minutes of driving around to figure out where I was supposed to go! There are signs that it's a UHaul lot, but none telling you where to go.
Marc ZVery helpful and friendly staff both in the office and in the yard!
JOHN W