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JONATHAN ACustomer Reviews for U-Haul Moving & Storage of Middleburg-Lakeside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing they got me taken care of quickly and we're perfesional.
GREGORY HIt is always clean and the people are very helpful.
Karissa H | Overall Experienceeverything was great to sever In helpful tysvm
DIANE WVery friendly and helpful
wayne l | First ImpressionsEveryone was very friendly and the trailer was very clean. Very polite young men.
PATRICIA WThe location was nice. But the truck was old. Windshield dirty with bug juice and a window chip and questionable rear wheel bearings with past oil leaks.
STEVEN RAlthough the system & app were down when I went to return my rental the staff were very accommodating and took care of me as soon as they were done with the people who were picking up their rentals and explained how they would check me in and finalize the receipt! I would definitely rent from this location again!
JERRY PBest storage I ever had , clean and a very helpful staff
Bruce C | Overall ExperienceEverybody was very nice very clean
Cody M | First ImpressionsA full tank of gas would be perfect 👌
ROBERT AProrate needs to come back because I paid for a hold month when I check out on the 16th of May through the 17th.
CHERRIE W | Overall ExperienceEasy check in and check out easy return friendly staff.
JOHN HNothing everything went well.
KARL CThank you
Yuvonne S | Overall ExperienceGreat staff, very helpful, clean, serviceable equipment, would use and recommend this location again. Thank you.
RANDY AFriendly staff, but the truck was an old jalopy.
DANIELLE AThe movers were extremely friendly and moved very quickly. i will definitely use them again. i would definitely give u s movers a ten out of ten or in eleven out of ten if I could. i wish all companies that I dealt with were as great as Erc and his team member. if you're going to do any move big or small... call US MOVERS and ask for Eric. Call 609-554-9403 and do what I did and save their number!
Tomas V | First ImpressionsFantastic customer service! I appreciate everyone’s help today! Will definitely come back!
Christian ONA
Bob HGreat experience, Hannah and Eddie need a raise.
JONATHAN GVery professional. Great communication. I would highly recommend this location.
DANIEL UWhen online check in has already been completed, please don’t ask me the same questions when I come in to pick up the equipment.
Steven VThe whole staff was great Ryan, Dalton, Shauna, and everyone else from scheduling to delivery to pickup thank you all. A big CUTO'S to all !!!!
Earl PGreat customer service
MARK UThe Army veteran who assisted us in attaching the trailer exceeded our expectations.
JOHN SIt took 3 attempts at checking in via smartphone, before an employee came along to ask if he could help. When I explained the recurrent issue I was having, he told me they (U-Haul ) constantly have issues with the system and system crashes. After having been there 30 minutes, he quickly checked me out and had me on my way in less than 5 minutes. A word to the wise, DO NOT, under any circumstance, use self check in. Just go inside to the counter. It'll be quicker, easier, and won't raise your blood pressure to the point of almost stroking-out in the middle of the parking lot!
Raymond CI had an outstanding experience with the staff. Everyone was extremely friendly, professional and patient. I loved the storage facility, outstanding. I would highly recommend to anyone looking for a storage facility.
Joseph R | Overall ExperienceWonderful experience. Will never go anywhere else.
SHAUN AI have used the hitch installation service several times in the past. I’ve always been satisfied with the price and service.
Jay Wthe person that helped me was rude. Employee by the name of Johnson but i cant recall his first name. He needs customer service training because he lacks professionalism.
CHRISTOPHER JEasy in and out. Fast and efficient. This will be my new UHaul store.
STEPHEN RGood service and well maintained equipments. Thank you!
DANIEL DVery helpful and friendly staff, and facility is very clean. Excellent overall facility!
William S | Overall ExperienceI would like to say the customer service at this location was best thus far.
CHARLES SVery organized. Much better experience than I had 25 years ago with Uhaul.
RICHARD JNo improvement needed.
sean cThis is a very nice facility with a lot of space.
STEVEN MOnce again I go to rent and the pick up is 10 miles further away from my house than the spot I selected and they swapped the drop location. Dispatch was able to help with the drop closest to my destination. The truck was nasty. The last user smoked in it and they never cleaned it before issuing to me. Dirt in the back and food in the cab. Windshield was nasty on the inside. Not good. The drop in Clermont was awesome. Great service. The pick up was terrible. They forgot my moving blankets. When I asked, they gave me three bags but they only had 6 in each bag and the bags were not vacuumed down like the Orange Park location had. When we were packing, we realized each bag only had 6 blankets. When we called the store, the young man with the attitude, Kaleb T, told me we can pick them up on our way out. I needed them to pack. No apology or anything. When my wife went to pick them up, it was “your blankets are right there”. We had a very poor experience on pick up.
Raymond DI love using U-Haul storage . Everyone is professional and courteous especially Dalton and Connor at the Middleburg location. Blessings to everyone.
Doris T | Overall ExperienceVery quick and easy pickup
MICHAEL SNothing yal are good
TIMOTHY SAssisted 82 year old on apps and photos.
FRANCIS FRyan is awesome
Esther C | First ImpressionsVery personable and professional.
Kristina DEveryone at uhaul were great helpful and patient. I ran into a couple self inflicted issues the uhaul team helped me get through my issues.
Joseph R | First ImpressionsThe drop place was very nice and clean. My daughter forgot her wallet. They called to let us know. They even placed it in the safe until we can come and get it.
holli lEasy pickup. Professional staff.
ROBERT WMore dollys
CORTINA BLet customers know how to reach someone that works for Uhaul after hours please! It was very difficult to figure out.
SUMMER HRegular maintenance on the vehicles. The uhaul truck that I received needed work done. The shocks were bad and the rotors felt warped when driving. The brakes felt like they were skipping.
CHYANN RHelpful and the truck was in excellent condition.
CHARLES TThe salesperson Connor, was extremely helpful and made sure everything I ordered was in place for my move!
JAMES WThe service rep who assisted was very helpful
KELLY WFude employees
ETHAN CWe did a mobile after hours drop off so didn’t get to interact with anyone. However the facility was nice and well lit. It was very convenient to be able to drop it off after hours there.
ERIK WNeed waiting area.
William BFast and friendly service
HELEN WNot over price for a 24 hour rental that drove less than 80 miles would be nice one trip from macclenny fl to Middleburg fl cost me right around 200 dollars
DUSTON HBox had roof leaks and flooded a lot of my furniture
KYLE SAll the employees that helped me during my stay and my truck rentals were absolutely fantastic! Great customer service, which is very hard to find these days. Thank you.
Desiree G | Overall ExperienceStorage units should be pro rated if not staying a full month especially when you pay almost 200 a month
LONA M | Overall ExperienceThe app and the live chat are almost useless my move was delayed an hour because the app wouldn't accept my license and the live chat kept telling me the same instructions for taking the picture. Also call back hung up on me the first time so I had to wait online again.
Rajeev D | Online Move InWhen I lost the key to my unit I asked the office staff if they could cut my lock off for me and he said that he couldn't do that. So I went and added a new tool to my toolbox. A grinder so I got it off and then moved my stuff outta there and took it somewhere else.
Gary H | Overall ExperienceAmazing overall experience. Storage space was very clean and spacious. Great price. The truck rental experience also phenomenal. Being able to pull in a bay in inclement weather and move your things in or out will always impress me with my experience with U-Haul. THANK YOU
Brian J | Overall ExperienceWe were helped at every stage of our journey. Very convenient helping hand
Ron L | First ImpressionsGreat facility and very helpful staff. Accommodated for large truck unloading with internal bays. Always plenty of carts available for use. When the need arises again, will rent from this location.
JENNIFER E | Overall ExperienceEverything was great except we were storing on the 3rd floor and the elevator was having issues where it would lock up and not work when arriving at the 3rd floor. It made it difficult to bring things up and down. The staff were always helpful and friendly. They went above and beyond to ensure satisfaction. We moved to another facility closer to where we live. There are no uhaul climate storage centers close. Uhaul should think about putting a climate storage down 17 between Palatka and Deland
Jonathan S | Overall ExperienceEverything was excellent thank you for your service
JOSE T | Overall ExperienceEverything went well, no complaints of anything.
CHARLOTTE C | Overall ExperienceRyan was helpful in getting my account set up, and all the staff were friendly and helpful.
Jerry C | Overall ExperienceExcellent facility, carts were so helpful to the process. Loved a restroom and water fountain - really great setup. Only thing that would have put this 10/10 would be a loading dock, the handicapped spot and sign are directly in front of the double doors, so our truck ramp had to be alongside next spot, and going down ramp and over - a loading dock would have been best.
JESSICA S | First ImpressionsAwesome experience! Storage facilities very clean. Staff always friendly and knowledgeable. Have and will continue to recommend this U-Haul to everyone!
MARGARET L | Overall ExperienceStaff members were extremely helpful and provided full assistance with all parts of my experience.
Michael A | First ImpressionsRyan and the other staff were extremely helpful. They all had very pleasant attitudes. They went above and beyond to ensure everything was great for us.
Jonathan S | First ImpressionsDalton A and Ryan were amazing in helping with the units. Everyone there was always so friendly and willing to help and answer all questions we had. Thank you. Highly recommend this place. The only thing is, UHaul should really evaluate the prices on the units, there are other facilities near by that are a little cheaper. That's not the fault of the people that work there but just wanted to mention.
Stephanie T | Overall ExperienceVery helpful staff and there was always a person on the floor making sure the facility was clean.
Rick P | Overall ExperienceThe staff and managers was super helpful and very knowledgeable. From getting the right size unit, the right truck rental and even showing me how the cards work to activate and deactivate the storage units. Great location and the right staff. Thanks
Ambrosio R | Overall ExperienceLovely, new, super clean facility. Excellent staff. Only criticism is access hours ending at 10 pm should be extended a bit longer for customer convenience. Several other local competing facilities offer 24 hr access.
Laurieanne M | Overall ExperienceI’ve always used Uhaul because they keep is safe & clean
Charlisa R | Overall ExperienceDalton at the Middleburg location was very helpful and professional
JAMES B | First ImpressionsMy only issue was my LEATHER chairs were covered in mold. I was able to clean them.
Cynthia E | Overall ExperienceVery helpful and friendly. Easy process.
ALAN K | Overall ExperienceVery good experience at both facilities. We rented trucks from lake Nona U-Haul storage and rented storage units at the Middleburg/Lakeside U-Haul storage. Both were great to work with.
SANDRA M | Overall ExperienceThe manager Ryan and his staff are the best! Sorry guys I don’t remember all your names.
Donna T | First ImpressionsManager sucks and has a horrible attitude
JASON V | Overall ExperienceThe staff was very friendly and helpful.
Samuel C | Online Move InGreat Staff, friendly, and knowledgeable
Yuri A | First ImpressionsI truly enjoyed my experience with U-Haul
catonna d | Overall ExperienceThis was my first time renting a storage unit from U-Haul and I never picked up from one location and dropped off at a different location. It was so convenient. I won’t do it any other way from now on especially from the Arlington area way cross to Middleburg area. Thank you
catonna d | First ImpressionsEveryone at this location was very helpful and friendly. Very clean facility. We rented a unit and also twice rented trucks. Very happy with service!
Dawn H | Overall ExperienceI was extremely happy with this facility. The staff was always very friendly, professional and helpful. The facility is extremely clean, very secure with a lot of cameras.
SHERYL G | Overall ExperienceThe hours are ok but if it’s self serve why can’t they be opened at least until midnight.
Cynthia E | First ImpressionsI made several visits to this location for different needs (storage, trailers, moving boxes, etc.). Ryan and his team were super helpful each time and I will definitely use this location for any future U-Haul needs.
Lindsey L | Overall ExperienceIt was a speedy, friendly check in. Ryan was great to work with and answered all questions I had.
Patrick C | First ImpressionsAmazing service!
jacklyn g | Overall ExperienceGreat staff and Gm love the facility
KATINA M | First ImpressionsKnowledgeable, friendly staff. Clean, good lighting, access to carts to help with moving things in to unit.
Jeanette H | First ImpressionsI did find it disappointing that are no pro rated refunds issued if you have to vacate the storage unit before your monthly contract is complete.
Karen W | Overall ExperienceGreat service and convenient.
Nick R | Overall ExperienceI love the load/unload bay. The climate control units were set at perfect temp. You and your staff went above and beyond. The grounds, lobby, loading dock and storage rooms were very clean. Thank you for everything.
Amy I | Online Move InCheckin was quick, I was offered a unit near the doors and on the first floor. No problem getting my free month since I had the truck reservation. Staff was great!
SANDRA M | First ImpressionsGreat facility, had Two storage units while we closed on our house and was very convenient, staff always helpful!
Meredyth H | Overall ExperienceThe staff was very helpful and very friendly. Thanks guys for making it easy.
Heidi S | Overall ExperienceI’d like to thank all of staff that helped us out with ensuring we had the right sized storage bins. Also, they were super nice and patient. The facility set up is nice and efficient
Eunice P | First ImpressionsThanks for your professional ways and people.Great job U Haul family. Peace out..
DAMICO B | First ImpressionsVery pleased.
THOMAS M | Overall ExperienceGreat Friendly people and there to help
Raymond W | Overall ExperienceWow!!! WHAT CUSTOMER SERVICE. MOVE IN COULD NOT HAVE BEEN EASIER AND STRESS FREE. UHAUL, YOUR NEW STORAGE FACILITIES HAVE COME A LONG WAY,Baby!
Orville C | First ImpressionsExcellent!!!
Pauline C | Overall ExperiencePatrick was particularly helpful with questions and helping me move something. Great, clean facility. When I was originally assigned a unit I found that the building's air conditioning was set up in that particular unit, but a quick walk down to the office had that fixed up by switching me to a nearby unit. Very convenient elevator next to where you can back up a U-Haul truck into the facility for easy unloading/loading. All in all would recommend, slightly pricey for me at the moment but if I have the need for a unit again I would gladly choose this facility.
Jasmine S | Overall ExperienceGreat customer service, unit was very clean, easy to access.
Sara V | Online Move InEntire was courteous and knowledgeable. I have a couple storages at this location and I’m excited to know that not anyone can have excess to building and units, alarmed and monitor. Mr. Edward Pena made sure to find my storages side by side climate control storage.
Brenda G | First ImpressionsJust moving in. Time will tell.
Susan J | First ImpressionsThe staff was very helpful come to find out the unit I was looking at was too small you help me get a larger unit instead I just hope I don’t get billed twice because I went to a bigger unit and I never got no new paperwork on the new unit I went with I would recommend people using these units just to look at them before they decide what one they want I didn’t realize the unit was too small when I first looked at it online but the staff help me out and getting the right size unit I need it and they were very friendly and accommodating
Jerry S | First Impressions