Customer Reviews for U-Haul Moving & Storage of Middletown

Rating:

1.0

Your representatives need to ask what they are hauling and the size .

Rating:

5.0

Everything was great

Rating:

5.0

Very good experience.The service staff is attentive and professional, very friendly!

Rating:

5.0

Finally got to drop off after a hassel trying to find a place to drop off after original place was no longer in business.

Rating:

5.0

People easy to work with and very friendly and professional.

Rating:

5.0

Great service

Rating:

1.0

The worse experience I’ve ever had. Yall fucked up my car and you will pay and face the consequences.

Rating:

1.0

They discriminate against people who have disabilities and are women who have been in domestic Violent relationships

Rating:

3.0

Have more people working. I had to wait for an hour to get my truck and the movers beat me to my house. There was one person working and he would have to complete the transaction then go get the truck before he could start in the next. I was told my truck would have the trailer hooked up and ready and it was not, so that took an extra 15 minutes

Rating:

2.0

There was one employee and several people in line to receive rental trucks and trailers. I waited about an hour standing in line to pick up a trailer.

Rating:

5.0

Nothing

Rating:

5.0

Again outstanding service!

Rating:

1.0

The check engine light was on in the truck. We asked the Uhaul employee about it and he said it was fine, it was just the fuel cap. We took the truck. Only to find about 1 hr later that gas was leaking very heavily and steadily out of the gas line/tank. It appeared as though there was a giant hole in the tank. We went back to return/exchange for a new truck. We feel the employee could have done a better job to compensate for the issue, especially since we had inquired about the check engine light and we reassured by the employee the truck was fine.

Rating:

1.0

Was told I could drop trailer off but would be charged 2x amount because pickup location didn’t put in the correct return address Now refuses to to refund the difference for a mess up that should Be recorded by customer service when called pick up location and they said customer mentioned drop off in Middletown. Worse drop off location gm was no help field Manager wasn’t in town told call another field agent who was no help. Worse place to deal with

Rating:

3.0

' Get real. Why do I need a U.S. passport to rent a utility trailer for 6 hours in town? Why does U-Haul's database not recognize an address in the city that I have lived at for over 60 years? Why is your clerk so rude?

Rating:

5.0

A very clean and secure place. My unit had three layers of security, the place looked brand new outside the unit, the staff were professional, and I can't think of much to complain about with them. Very convenient all around. It was climate controlled as well. It was the same temperature the whole time. I would recommend to anyone I know.

Rating:

5.0

Very friendly people who work here. Very fast at checking you in. An download the app and you can add more time to your rental. I’ve used this location at least 4 times now.

Rating:

5.0

I worked with Hunter at the Verity Parkway location in Middletown, and it was one of the best customer service experiences I've had at a business in a long time. Hunter was very helpful in providing information and answering all the questions that I had in returning a rented truck, and moving into an outdoor storage unit. I highly recommend working with this Uhaul location, especially Hunter!

Rating:

5.0

Super nice employees! Especially long haired guy with glasses , sorry didn’t catch his name ,checked us in on returning ! Easy renting easy return . Great experience! Thank you !

Rating:

4.0

I don’t think I should have been charged a $20 after hours fee to return clean and early. I already paid for pads I didn’t use and I didn’t expect credit but an extra charge! That’s nonsense!

Rating:

5.0

Na

Rating:

5.0

Great customer service

Rating:

5.0

Not one thing!!! Hunter is AMAZING, rented a U-Haul over the weekend 14 thru 16 at different location. Will not make that mistake again. Only U-Haul with Hunter! 5 stars!

Rating:

4.0

Friendly customer service (in person & call center). THANK YOU!

Rating:

4.0

Customer service when returning my rental was very slow other than that the experience was above expectations.

Rating:

5.0

Aquí fueron muy amable un 10

Rating:

2.0

Estoy decepcionado porque empezaron con un precio y terminaron aumentando demaciado y no es justo y sobre limpieza la que lo hace no lo está haciendo bien la última vez que fui todo estuvo sucio pero muchas gracias por sus servicios durante todo este tiempo que estuve con ustedes gracias

Rating:

5.0

The units next to mine had terrible walls.. the base boards looked busted and I HAD a fear my unit was invested by roaches or rats or something. But, I noticed nothing while going through my things. Would use you again without question... heck, actually wish I could work there part time... lol. Thanks for everything!

Rating:

5.0

Just fix the engine light that was on the display.

Rating:

5.0

Staff very pleasant, process easy.

Rating:

1.0

Stop charging us for fuel just because YOUR GUYS can read a gas gauge. Customer service is non existent on a corporate level. I will NEVER return to a U-Haul. The trucks are shit too. EZ ride my ass, the only ride I got was while you fucked me for $20 in gas. I have all photos of the gas gauge and I’m posting it on your google teviews right now

Rating:

5.0

GM Nathaniel Jeffery & staff were Old School customer service that took ownership - They assisted in unstrapping my dead auto from the tow dolly & opening the truck door in below freezing weather. He then set us up by reserving climate control storage space and after this long trip, it was a blessing to have things run so smoothly. Are there other rental truck or rental storage facilities?....nope, just U-Haul.

Rating:

1.0

GM..Nathaniel was the worst example of professionalism and service. The auto transport was ice coveraged...our car almost slipped off it. When ask for help to clean it off he said he didn't have shovel, said he could give u a wi dow scraper! They don't clean off the equipment. It there is snow or ice on it when you rent it that's how you get it. Worse U haul place I have ever used. A customer got us a broom and helped guide us on to the transport. We drove and extra 30 minutes out of our way to use this location because I was told since they were a dealer they would assist in strapping the car to the transport. They were asking my son to crawl under the transport to chain it. Just horrible management!

Rating:

5.0

Everything was great. Thank you

Rating:

5.0

Good customer service at the front desk on check-in

Rating:

1.0

Rude customer service

Rating:

5.0

Better fuel efficiency trucks.

Rating:

5.0

The app was cumbersome, yet it got the job done. The people there were great to work with.

Rating:

1.0

I rented and returned the vehicle within the same day, I was later called two days later stating that I had nor returned the vehicle. (even though I returned it same day and dropped off the keys to the person at the front door.) They then proceeded to charge me additional fees due to the "late return" even though I was no longer in possession of the truck.

Rating:

5.0

Personnel were friendly and helpful. Truck and trailer were in good condition and available. I highly recommend this site

Rating:

1.0

The person who was taking care of me don’t remember his name was VERY rude VERY disrespectful rushing me out at 6:59 when I was almost done also turned the lights off on me before I could get out the store. I then went outside to finish checking in because that’s what he told me to do. The lock and code that I received wasn’t working the rude worker “I don’t know his name” and Jay another worker was still in the building and watched me struggle for 30 minutes in the cold before coming out to LEAVE and me asking them for help. He opened the lock in 1 second by that time I was already on the phone with the lock people and truck people and they was about to switch me to another truck. Never had an experience like that I also came back the next day and told the manager.

Rating:

3.0

To much chaos and pathetic issues from what we thought Grown adults!

Rating:

5.0

Reasonable prices, pest control, clean and easy access

Rating:

3.0

Wow

Rating:

1.0

I got a $19 box truck i went one way 46 miles and was charged $105 now that's robbery

Rating:

5.0

Overall, I felt that the employees were very friendly and helpful thanks !!

Rating:

5.0

The cabin had a slight cigarette smell. I assume you guys don't use air fresheners bc some people are sensitive to it but I think a product like ozium or something similar would go a long way

Rating:

2.0

attendant not present when we entered the facility had to wait quite a while for someone to help us.....floor slippery and attendant trying to wait on 2 customers at the same time, so did not explain process well. truck smelled

Rating:

5.0

I was happy to help move a trailer to a different location so someone could use it.

Rating:

5.0

very well thank you

Rating:

5.0

Inside truck clean but evidence of prior customer food trash also bed of truck muddy outside also but no big deal for the outside of truck but it was hard determining scratches from mud splash

Rating:

1.0

The gentleman who was opening was 45 minutes late! I had a 9 am reservation and did not get truck until almost 10 am the mobile check in did not work

Rating:

5.0

I was very pleased with the overall service I do not see anything that needs improved

Rating:

5.0

None at this time.

Rating:

3.0

Make sure your truck actually works when you rent it to someone. And they don't have to go out and buy oil. And do maintenance to the truck before they do their moving and also, when you rent the truck, make sure it's not buried and other trucks.Expect a customer to dig it out

Rating:

3.0

The app is terrible. It works, but the check in verification process is tedious...it took 40 minutes...the time to call my verification person (my wife) was delayed. Then checking back in...all the pictures and steps....no thanks. I'll never use the app option again. Basically...I had to do UHauls job for them. Grade F

Rating:

5.0

I always use this location. Very nice employees.

Rating:

5.0

Amazing. Had a horrible truck from Lebanon and Nathanial turned it into an amazing rental.

Rating:

5.0

You provided me with good service thank you very much.

Rating:

5.0

I found the staff/attendant at the Middletown, Ohio store to be very professional, pleasant,& helpful.

Rating:

4.0

Very true sky and well maintained

Rating:

3.0

I never actually used the storage. I had gotten it for a family member that didn't use it.

Rating:

5.0

Great Service! Thank You!

Rating:

4.0

Overall it was a really good facility. However the hall lights in our area of the storage facility were still not working, making it very difficult to see when loading and unloading items. The staff of the location were great! Extremely friendly and helpful.

Rating:

4.0

My exterior lock hardware was never repaired and was only held on by one screw. The prices are a little high. There is no dollys to help bring items up the stairs.

Rating:

4.0

Not enough light in the hallway to see inside my unit.

Rating:

5.0

Thank you

Rating:

5.0

Great storage place.

Rating:

5.0

Gracias

Rating:

1.0

I am out of state. My college daughter came with her dad yesterday. She sent me a pic of the receipt. I was overcharged by $20 for the unit from what I was quoted AND gave an email confirmation for. They also charged me for insurance which I opted out of. I called immediately and got sent to the main UHaul number. The gentleman, Juan, said he could only enter notes in my account and send a message to the manager, Nathaniel, who would call me back. That was about 4pm on 5/15. No call back. So 5/15 today I call back at 2:30 pm. Again sent to main number. Talk to Lisa. Same scenario. She will send ANOTHER message to have manager call me. I need this resolved ASAP for my refund and to make sure I am auto charged correctly going forward. This is a terrible way to run a business! When they were there this afternoon putting things in the unit, they said nobody was in the office but some guy was running around outside trying to help people. Really? U don’t have someone at this busy time of year when kids are moving out of Miami University to staff your office???? I want this resolved ASAP based on what I was quoted. I expect a call back immediately. Melissa Yarosz 847-791-1507

Rating:

1.0

The lockbox for o. Line orders is too high an can't see

Rating:

3.0

My unit was smaller then what was originally ordered and it had a huge vent pole straight through the middle of it which made it hard to fit my stuff in there. I decided to go with a cheaper more fair storage facility.

Rating:

5.0

Nathaniel did an amazing job getting our trucks to us even though their whole system is down. He got us in and out quickly and was so kind.

Rating:

5.0

Convenient location and friendly staff

Rating:

5.0

Building is always clean and the staff is very friendly and helpful.

Rating:

5.0

The guys there are very helpful and great to work with!!! Big shout out to Hunter!!!

Rating:

5.0

Great job

Rating:

4.0

Alzzo I didn't notice that I was missing. A few items after I was told to my storage unit was left improperly locked or after locks were removed. A drill, a large screen GPS unit,a smart watch and a few other items. The local staff were extremely courteous and professional.

Rating:

5.0

Wry nice and clean area.

Rating:

5.0

The young lady who rented the unit went above and beyond to help me rent the unit.

Rating:

5.0

I really like u-haul and all the different ways they have to make moving much easier and convenient

Rating:

5.0

I have no complaints or anything .bad to say. Everyone was very kind and helpful

Rating:

5.0

Thank you for the Thirteen years that i've had that Storage bin.

Rating:

5.0

NATHANIEL WAS AMAZING HE HAS BEEN THE BEST EMPLOYEE YOU HAD AT THIS LOCATION IN A FEW YEARS SINCE JAKE WALKED IN HAPPY CUSTOMER WALKED OUT A HAPPIER CUSTOMER VERY WELL PLEASED JUST HAVE GET MY STORAGE FIXED MISSING SCREW ON DOOR AT BOTTOM OF HINGE AND ONE ON DOOR BY LOCK INSIDE THANKS

Rating:

1.0

I had my stuff stored with you all. Before I could pay off my balance you all rummaged through all of my things and took all of my tool. I just paid you all $300 for a destroyed storage unit. Thank you for stealing all of my tools and kids toys from me and taking my money. Absolute worst and most humiliating experience of my life. You all are horrible for doing this to people.

Rating:

1.0

Well for one they took $100 deposit from me and my son to go move him and then turned around and charged us the remainder amount for the reservation and then charge this again for another reservation then charged us $18 for a fuel charge that was only for an eighth of a tank to find that pretty professional and pretty and valuable and I'm pretty much done with U-Haul after that then the guy had enough nerve to tell me that I was only going to get $32 back no no no I don't agree with that and but you know I was going to sit there and argue with him with a buffoon or an idiot cuz that's all you guys ever hire.

Rating:

3.0

The way they’ve set this storage facility up is not convenient. You have to park on the street and this facility is NOT in a good part of town so leaving your things unattended while you are loading or unloading is not ideal. Would not recommend

Rating:

5.0

Wish storage units was on bottom floor. To hard carrying things up steps!!! Prices to high for bottom floor. The place was very clean there was no lock in unit. Had to go to office to get it.

Rating:

3.0

Rude blond manager. Inside units not lit. Gave us a truck that looked like potted plants spilled in. Had to have them clean it. After they blew it out n mopped it was slick in spots. My stuff had been in two units since last November it’s now September. While there they increased my rates! One was seriously the size of a small closet. I had no where else to Tammy stuff so I just had to pay up. It was uncalled for in my opinion. I wouldn’t recommend to anyone. They say call to resolve disputes. Why? Are they giving money back? I think not!

Rating:

5.0

Ty

Rating:

3.0

My storage unit had trash in it and wholes in the bottom of the halls, I hope there is not a rat or mice problem at this facility I don’t want my things eaten by rats or mice. The staff was helpful and friendly, I would recommend renting trucks Uboxes, and equipment from there but not the storage.

Rating:

3.0

The unit was supposed to be split unit it was also supposed to be on the first floor and it was on the 2nd

Rating:

4.0

Amanda is great!

Rating:

5.0

Excellent service

Rating:

5.0

The gentleman who helped me get all set up was amazing. The only negative thing I have to say is they forgot to remove their red lock from the unit before renting it to me and it took about 30 minutes for them to remove it. The manager made sure all the people who came in after me were helped before removing the lock which could have been done between between. It took about 60 seconds once the person walked away from the counter.

Rating:

5.0

The actual facility and staff are clean kind and another business. Now customer service on the other hand dropped the ball not once but twice it was a hassle just to get to the information of where we needed to go. Google gave us more information and direction then your phone service. I'm very displeased with your phone service and I will never use them again ever.

Rating:

5.0

Nice helpful friendly staff.

Rating:

5.0

Extremely helpful, and very good people!

Rating:

1.0

Whoever owns this U-Haul company does understand business or customer service

Rating:

2.0

Verity Park way was good too me with our storage needs but try to get ur money back from over filling the uhaul ur S.O.L. thanks for the great service but poor customer care in Hamilton.

Rating:

5.0

The manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.

Rating:

5.0

Jacob Gross has been very helpful and curteous.

Rating:

1.0

I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!

Rating:

1.0

There are roaches everywhere inside the storage place. It's nasty something needs to be done

Rating:

2.0

Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.

Rating:

5.0

Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.

Rating:

5.0

Thank you for six years of absolutely fabulous service!

Rating:

2.0

When COVID struck and people weren’t making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren’t willing to take payments on my balance. Only wanted full payment which I simply wasn’t able to do, due to lesser hours being worked. My unit was sold because I just couldn’t afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won’t be back or rent a truck again.

Rating:

3.0

Staff was rude most of the time, and I didn’t like how many rates went up so many times.

Rating:

4.0

Uhaul does not return money if you move out early!

Rating:

5.0

The workers was really great attitude was really good

Rating:

5.0

This location and young white lady most helpful!!!

Rating:

5.0

Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.

Rating:

1.0

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50% of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Rating:

1.0

Staff was rude. The units were old and dirty

Rating:

5.0

Staff was very friendly. Would definitely recommend this location. Thanks for all your help.

Rating:

5.0

Staff was very friendly and helpful

Rating:

1.0

I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.

Rating:

1.0

Month free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12,000 square foot house. No my stuff did not fit at all had to keep my stuff In U-Haul

Rating:

4.0

Keep up the good work!

Rating:

4.0

Staff was helpful, building secure

Rating:

5.0

Very friendly staff despite being busy.

Rating:

1.0

They was only supposed to charge us 307.00 but instead we have a chrge of 353.00 and would like that money back we are not pleased with this situation.

Rating:

1.0

I never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.

Rating:

2.0

When I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.

Rating:

5.0

X

Rating:

4.0

I like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don’t prorate rent, missed by a day.

Rating:

5.0

I have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Else

Rating:

3.0

Never answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.

Rating:

5.0

Used space 4 yrs. Never a problem.