Customer Reviews for U-Haul Moving & Storage of Monroe

Rating:

5.0

They are always available to help you.

Rating:

1.0

I have rented from Uhaul seven or eight times in the past and each time has been a great experience. This is the first time that I have rented from the Monroe Michigan Telegraph Rd location and I absolutely will never rent from this place again! I experienced nothing but complete disorganization and chaos causing me unwanted and unneeded stress. I’ll start from the beginning. I went online and use the Uhaul mobile app to place my reservation a week prior to the date I would need the rental. It was all set. I had a confirmation number. I checked everything. It was all completely filled out and just to make sure I snapshoted it. Fast-forward six days and I get a call from the Monroe Store. They are calling me for what I think is a confirmation for the rental which would be the next morning, except for they say they see I have a reservation, but the computer will not allow them in to my account for details. At which time I’m told they need to create a whole new reservation; they do just that! After I hang up, I go onto the mobile app once again and lo and behold, there my original reservation, along with the new one Uhaul just created. I see a major price difference nearly $50 and I certainly don’t need two reservations for the exact same time picking up at the same store and dropping off in the same town. Not understanding why the Monroe Store could not see the same two reservations on the app I called customer service using the 1-800 number; they as well could see BOTH reservations! The one I created six days before for nearly $50 less and the one the Monroe Store just created minutes before costing me all that extra money! At this point, the customer service representative deleted Monroe stores reservation and put a note under my reservation, explaining why they had deleted theirs. At this time my drop off location disappeared. I’m still not sure what happened to it. I had it set for a specific Uhaul center in Adrian, Michigan, but it was showing up is not available. The customer service rep told me to call back to the Monroe Store and talk to their scheduler and they would be able to put this location in as my drop off spot so I did and the scheduler in Monroe told me that they could not do it I would have to tell the agent helping me in the morning, where I wanted to drop it off at and they would type it into the computer. When I arrived at the Monroe location in the morning once again, the agent in the store could not find my reservation! I pull it up on my phone and show her. She says I don’t know why I can’t find it in the computer; I said well I don’t know either, but this is the second time I’ve had a problem with you guys here in the Monroe Store not being able to find my reservation and this is getting a little bit frustrating! She said well I’m going to have to type it all in and give you another reservation. I said before you do that, let me tell you they did this yesterday and it costed me almost 50 extra dollars for your reservation, so if you were going to do that, I want you to make sure that I get it for the same price that I’ve already been promised with my confirmation number on your Uhaul mobile app! She puts the reservation back in the computer and once again it comes up nearly $50 more. I said see that is exactly what I was saying; There’s a problem. She redoes the reservation once again and types in the cost I was promised line by line… the only problem now is she can’t give me a drop off location!! Here we go again no drop off location. I said this is the third time I have asked for a certain place to drop this truck and this Monroe Store has been unable to provide it, everyone keeps passing it on to the next person I will have interaction with. She said you will have to call the place you want to drop it off and see if it’s OK before you arrive so I left the store and I immediately called DH custom fabrication in Adrian. They said yes they absolutely would except the equipment when I dropped it off. I told them that I had a hold up at the Monroe Store and I was getting out about an hour later due to complications with my reservation and I probably wouldn’t make it until an hour after they closed. I asked what I would do with the keys and it was explained to me they had to drop off box. I need to take pictures of the mileage, the gas gauge, the time I was turning the truck in and the location. I had 14 hours before the truck actually needed to be turned back in on my 24 hour rental. As I was turning it in and went to the Uhaul app to make sure everything was completed and I followed the checklist I noticed at some point they had scheduled me a different drop off location on the far side of Adrian about 8 miles from my house. I had chosen DH custom fabrication as it was only a mile away and within walking distance back to my house. I called the Monroe Store at that time and let them know that I would not be dropping it off at the location that was listed on the app, as I had repeatedly made calls and talked to the Monroe Store, multiple times, to make sure that DH custom fabrication was going to be my drop off location and everybody kept passing it on to the next agent/representative that I had interaction with saying that they would put it in the computer and that never happened. I told them I was done playing games I was at DH custom fabrication, so that I can walk back home! He told me that was fine. Just make sure that I took pictures to document everything and call DH custom fabrication in the morning and let them know as well; which I did!! I’m not sure how everything got so incredibly messed up, but my gas gauge was where it needed to be, I sent pictures! My mileage was right with theirs! My time was stamped from 7am on May 8, 2025 Monroe, MI (Telegraph Rd) to May 8th at 5:27pm in Adrian, MI 49221 I was charged extra… The amount of stress should have never happened and people helping me move were shocked at how confusing Monroe was making something that should have been extremely SIMPLE for a 48 mile move! Never would I rent from them again and I made multiple complaints with the 1800# to express my displeasure along the way! What a headache! Amy Jo Harlow

Rating:

5.0

I feel the customer service was outstanding. But tbe weather could of been warmer for this Flirida boy!

Rating:

3.0

Excellent service

Rating:

5.0

staff was very helpful

Rating:

5.0

See previous comment.

Rating:

5.0

Thank you so much for letting us using the van at the last minute. The workers were pleasant! I like the older lady and i forgot her name. She is so nice and very thorough with me

Rating:

5.0

Would use again!

Rating:

5.0

Over the course of two weeks, I rented two 9ft vans and one 10ft box truck. Each time, the staff at N Telegraph demonstrated exceptional attentiveness while being accommodating and helpful. All three rentals went smoothly, with no issues encountered, including an after-hours drop-off, extending a rental period, and a late pick-up. Thanks!

Rating:

5.0

Every thing was great…

Rating:

5.0

The drivers seat was worn down on one side . I sat lop-sided while driving. Otherwise, a good experience.

Rating:

5.0

The world is making a come back in service since the end of the pandemic. The team at Monroe U-Haul is wasting no time.

Rating:

5.0

Helpful staff and I had a great experience with storing my furniture and belongings.

Rating:

5.0

No issues. Great check ins.

Rating:

5.0

Denise is top tier in customer service. Always easy in and out for my rentals.

Rating:

2.0

"Manager" was compaining and rude. Very unprofessional, eating at counter and licking her fingers, complaining about how slow the computer was and how she didn't get breaks.

Rating:

2.0

My card was charged several times. Once for the full amount and again several small charges. In the meantime, my card was compromised and I had to fully shut it down. When I called the office the lady was kind of rude like it was not her problem and said I was owed $97 and change back and I explained that my card was no longer able to accept any refunds. She didn't seem to concerned. I wad double charged now for my rental with no resolution and cannot get up there due to my work schedule. I will most likely end up calling my bank and sending them the actual receipt and claiming I was overcharged by this company since no one wants to help me resolve this situation.

Rating:

5.0

Front desk has great customer service.

Rating:

5.0

Always a great experience there. I have rented numerous times and has been easy and I would recommend it to anyone considering a rental.

Rating:

5.0

The lady that helped us was extremely friendly and helpful

Rating:

4.0

The truck had a check engine light come on, so I wasted miles, that I paid for, to bring it back to the station to have it looked at, just to be told "it's fine". The alignment on the truck was way off. The people I picked it up from were great. Just the truck had a lot to be desired.

Rating:

4.0

Great job thanks

Rating:

5.0

friendly customer service and prompt service

Rating:

5.0

I use U-haul because it's cheaper than owning a truck. Having the equipment available is great when needing to move large numbers of objects or like in my case a 400 lbs lathe. Move went smoothly with no damage to the lathe.

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Very friendly and very competent. I'll be recommending U-Haul to my friends and family.

Rating:

5.0

Customer service was beyond great! Truck was clean, pulled up and ready to go!!

Rating:

4.0

Truck was rented in February, snowing hard, no ice scraper/window cleaner provided with the truck.

Rating:

5.0

Very polite and professional person at turn in.

Rating:

5.0

We were told that by renting a truck for our move from Tennessee we qualified for a free month rental. That was never mentioned when we got to Michigan. We was charged all most two hundred dollars be for we got to Michigan. Free month was never mentioned again. Was not happy about that. Just a way to get my business.

Rating:

5.0

everything went smoothly

Rating:

5.0

Excellent customer service!

Rating:

4.0

To many rent increases

Rating:

4.0

Thank you all!!

Rating:

1.0

The general manager Tammy was not trying to help and trying to argue with me. I decided to calm customer service and she said, “They can’t do anything either, I don’t know why you called them.” I even have a video of her attitude and how rude she was.

Rating:

5.0

Great counter guy who signed me in, very helpful.

Rating:

5.0

Hurrah for the Monroe Michigan team—they’ve always been great to deal with and super nice to boot!

Rating:

5.0

Great service

Rating:

1.0

I told the manager to close out my account in October they never did. I talk to tuem again to do so and they still didn't do anything to help me. Beyond frustrated with the service.

Rating:

5.0

Maybe more personal inside

Rating:

5.0

Very easy! Great service! Highly recommended.

Rating:

5.0

Nice people, good to work with

Rating:

5.0

Our agent was great!

Rating:

5.0

Very helpful with other services in the immediate area.

Rating:

5.0

5 Star experience,thank you!

Rating:

5.0

Quick and easy return! Pleasant staff and great customer service!

Rating:

5.0

No comments to improve. Denise was great to work with!!! 5 stars

Rating:

5.0

More customer service representatives to help ease the stress of the current workers. Our representative was extremely nice, but the customers were rude because she was the only one there.

Rating:

5.0

Love this location

Rating:

4.0

When I told them the issue I had with a dirty windshield and the vulgar drawing on it they said they were very sorry with this and would make sure they filed a complaint on my behalf.

Rating:

5.0

Nothing! great service will continue to use

Rating:

3.0

Put enough mileage for trips..

Rating:

5.0

They had no power at Monroe location at time of pick up. Tammy Corley went above and beyond to get us our truck using her phone to check us through. When we were taking pictures another employee helped mark some dents in the bumper. Definitely recommend Monroe Mi. U-Haul.

Rating:

5.0

Nothing overall everything was great. The price of value was all good thank you.

Rating:

5.0

Friendly employees

Rating:

5.0

Tammy does a great job!!! Thank you for another great experience. I'll definitely be back.

Rating:

3.0

Customer service rep was the only rep there, we had questions about the process that wasn't thoroughly answered like how to use the app since they pushed it on us so hard.

Rating:

2.0

improve the customer service abilities of the staff

Rating:

5.0

THE SERVICE AT THIS LOCATION IS ALWAYS GREAT, WHEN I ARRIVED I WAS GREETED RIGHT AWAY. THE EMPLOYEE HAD ME CHECKED IN AND ON THE ROAD WITHIN 20 MINUTES WHICH WAS VERY IMPRESSIVE. MY WIFE AND RENTED A 12X6 DUAL AXLE TRAILER, THE TRAILER DID ITS JOB VERY WELL, THE ONLY DRAW BACK WAS THAT THE TRAILER WAS PRETTY BEAT UP ON THE INSIDE AND OUTSIDE, BUT STILL GOT THE JOB DONE. HANDS DOWN TO THIS LOCATION, I HAVE USED THEM BEFORE A FEW TIMES AND ALWAYS SMOOTH FROM START TO FINISH. GREAT JOB TEAM!!

Rating:

5.0

Very easy to get staff were excellent and made it simple and quik

Rating:

1.0

Will never use again Tammy is rude and the staff is also very rude

Rating:

5.0

Ben was GREAT! Gave my indecisive butt a tour so I could better see what fit my needs best. Left leaving very happy!

Rating:

2.0

The facility was fine. The accommodations were painful. I do not recommend it.

Rating:

5.0

When I walked into U-Haul, I was so stressed out, the manager Tammy was so friendly and so helpful! She went over all my options with me and helped me get the best solution I could’ve asked for! I am a truck driver, and I decided to downsize with only one weekend to do it, she help me get the truck I needed and the storage I needed , she understood the urgency to get it all done as fast as I could because I needed to leave out Monday morning to drive to Wisconsin. Tammy and the rest of her team were so helpful and I am so grateful to all of them for helping me get through a very stressful weekend!! I would recommend Tammy and her team to anyone Because they were very professional friendly and help me solve my problem and ease the stress of having to downsize in one weekend!! They are an amazing team, and I appreciate them more than I can ever tell them!!

Rating:

5.0

Mrs. Tammy and all the staff are wonderful, very helpful, great customer service. Always pleasant I hate that had to leave storage unit. Because of my move if I could give them more than a 5 ⭐. I would

Rating:

3.0

I was told it would be free for a month because of a truck rental. I was charged. $159.

Rating:

5.0

Great service given to me

Rating:

5.0

Fast, helpful, super friendly.

Rating:

1.0

The storage unit leaked and ALL of my belongings were molded.

Rating:

5.0

Upon pickup Denuse was VERY friendly an cultured. Upon droppingbthecequipment GM Tammy was helpul an friendly.

Rating:

5.0

Thanks you

Rating:

5.0

Manager Tammy from Monroe MI u-haul was very friendly and very helpful.

Rating:

5.0

Good experience - Thank you!!

Rating:

5.0

Tammy was amazing !!!

Rating:

5.0

Love the people that are there

Rating:

5.0

I didn't need staff help much but when I did they were very polite and happy to help.great custome service is hard to find and you have excellent employees working for you!

Rating:

5.0

I appreciate the staff member Elijah. There was a lil problem closing out my account but he was very helpful and courteous in trying to resolve it. He stayed patient and was diligent until he figured it out n my account was finally closed.

Rating:

5.0

Denise and Tammy were very helpful and took care of my storage and moving needs. Thank you so much.

Rating:

5.0

Customer service was always amazing the 3 x I called . Even the staff in the office were amazing.

Rating:

4.0

Service was good..but i found the rates to be a bit high

Rating:

1.0

ABSOLUTELY HORRIBLE! Manager is nasty and outright rude and lazy. Facility is disgusting and the storage unit buildings need repairs! Did not maintain building roof or floor making belongings susceptible to severe water damage and mold!! Do not utilize this location! If your belongings are here go and get them out and check for damage because of the staffs proven negligence!!! Worst experience of my life!!!

Rating:

5.0

All good here

Rating:

5.0

Will always call on them

Rating:

5.0

Very helpful and friendly staff!

Rating:

1.0

Pricing is outrageous for a small unit. Raised the prices twice within in one month.

Rating:

4.0

Only needed a storage space for a short period, it served us well!

Rating:

5.0

The staff was very kind and knowledgeable

Rating:

3.0

The staff is helpful but having to wait 15 or more minutes in line because there is only 1 employee kinda sucks.

Rating:

5.0

All of the above plus Tammy and her staff were very friendly and helpful.

Rating:

3.0

Very uncomfortable with a unit a few down strange man working out of his unit and wondering staff went to check the unit but never handled the situation

Rating:

1.0

First off they held money (110.90$) on a canceled unit for just under 4 weeks after numerous calls. It wasn't resolved until I went into the location.. another deposit on the unit I emptied and notified the attendant on September 5th(Labor day) wasn't apparently closed on their records til the 9th. I called to see where my deposit was on the 14th and they told me the money was released but now here we are the 21st and the 119.95$ is still not in my account. I am not a happy man and I do want my money.. please call me I want this resolved yesterday.. my name is Jacob Burger the unit number was C173.. I don't want to waste my time taking this further. My number is 734 799 6zero 1 one

Rating:

1.0

The older lady that works there is extremely rude to people. The storage lift gate was in need of serious repairs.

Rating:

3.0

Rates became high. I had an end unit, the outside wall was rusted out at the bottom. All my belongings inside were covered in dirt, spiders, their webs and other debris. They put a mouse/rat trap inside my unit.

Rating:

5.0

Great service friendly staff and helpful

Rating:

5.0

Staff is amazing!!!! Especially Tammy and Denise!!!!

Rating:

5.0

Tammy Corley is AMAZING!!

Rating:

4.0

As this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.

Rating:

5.0

Storage facilities are very clean.

Rating:

5.0

Absolutely no worries, repeat customer, well run shop!

Rating:

5.0

Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.

Rating:

5.0

Very helpful.

Rating:

5.0

Very Friendly and easy. Understanding staff.

Rating:

5.0

The staff was so helpful and knowledgeable.

Rating:

5.0

Dennis was wonderful to deal with. She is so pleasant and jovial.

Rating:

5.0

Excellent customer service

Rating:

5.0

Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend

Rating:

5.0

Thank you!

Rating:

1.0

I never rented a storage unit. Never seen the storage unit.

Rating:

2.0

Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.

Rating:

5.0

Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Thank you!

Rating:

1.0

Bed bugs mice and cockroaches

Rating:

2.0

We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.

Rating:

5.0

Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Highly recommend.

Rating:

5.0

They were nice people. And very health ful

Rating:

4.0

It should be cooled. It was too hot in the facility!

Rating:

5.0

The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.

Rating:

5.0

Great Uhaul facility. Everyone was very friendly and helpful.

Rating:

5.0

Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit

Rating:

4.0

They are always friendly when you go in there.

Rating:

1.0

My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.

Rating:

5.0

The staff were super accommodating and I really appreciated that.

Rating:

4.0

Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic

Rating:

1.0

Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.

Rating:

5.0

Scott was very knowledgeable, helpful and friendly.

Rating:

5.0

The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!

Rating:

5.0

The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.

Rating:

5.0

Great experience

Rating:

5.0

Would recommend

Rating:

1.0

The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.

Rating:

5.0

Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.

Rating:

5.0

No comment

Rating:

5.0

The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.

Rating:

5.0

No comment .

Rating:

5.0

Very satisfied

Rating:

5.0

Staff was always friendly and willing to help or answer any questions I might have.

Rating:

5.0

I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Thank you!

Rating:

1.0

When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.

Rating:

2.0

After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.

Rating:

5.0

Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.

Rating:

3.0

After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue

Rating:

4.0

I am satisfied with the service I received

Rating:

3.0

Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic

Rating:

5.0

N/P