Your manager and two of your employees did everything they could do to make it possible for me to rent an auto trailer. I wish I could tell you there names because they deserve a raise. But I do have an issue with your reservations staff. When I made the reservation I asked what size ball I needed I was told 2” or 2 “5/16 and that was wrong all for your hitches and balls are 2” Every one should know that. Staff at locations GREAT 👍🏼 😊😊😊
JASON UCustomer Reviews for U-Haul Moving & Storage of Moorhead
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and friendly service, and they had exactly what I needed. Thanks!
MICHAEL KMarcus was very helpful and provided excellent customer service.
GERALD MGreat experience. Thank you for your service
laura p | Overall ExperienceAll the staff at the Dilworth location were so friendly and helpful. They did a great job. The lady who helped me was really sweet.
Londell G | First ImpressionsThe ladies at the Dilworth location are wonderful!
JULIE WFriendly, convenient location, staff helpful.
Tim T | Overall ExperienceIt wasn't tight to ball tight enough when I put wait on tailgate. The hitch came off and hit my tailgate..
GORDON SFacility is very clean and secure. I liked the security features.
brad a | Overall ExperienceHad zero issues friendly staff.
jason l | First ImpressionsGreat help at the office!
GREGORY KGreat staff, very helpful. Thanks
Les L | Overall ExperienceThey tried to charge me double the original quote. I also had reserved a storage unit and and then ended up cancelling it since they didn't have the size I needed .
Darryl BThanks for the extra help!
Cheryl H | First ImpressionsAwesome experience! Thank you!
NICHOLAS RKichwa The Dilworth manager had answers and solutions for types needs and quick fixes, Thank you for your expertise. Scotty SDS Painting plus !
SCOTT STried changing rental units within 24 hours..on computer moved me from unit to another unit and then said other unit was smaller but wouldn’t be able to let me have original unit back because they couldn’t find it on computer…manager finally stepped in and hopefully I have units when I go use them
libby l | First ImpressionsHe smiling and greeting your customers and making them feel comfortable and at home have a blessed day bless here and a safe one may God bless you all
Lagale B | Overall ExperienceWe are just in the pack out stage. The ladies of the Dilworth location rock! First pickup and drop off was all handled by the ladies Keeshwa is absolutely the best! From day one she explained the process and offer solutions all the way. She coordinated the pickup of two units without a hiccup. We were late in getting container #2 back to be stored and the ladies were all gone, the two men available were not able to put our container with the other in storage, there solution was to come back in two hours( not! Driving around for two hour with a full container- really?!) After explains that was a poor solution…they call Keeshwa and she was able to provide the solution of unhooking the container and she would get it stored in the next hour for us. She’s a totally solution provided…God bless her! Maybe the guys are still new and under Keeshwa management will become a mini her. If they do, this location will be the best around!!! Keeshwa should be promoted for excelling in such superior customer service ( something that is hard to find in our current culture). Moving is stressful and having Keeshwa’s of the world make everything work out!
JULIE WThe guy that was there, was a great person down to earth, just a people person.
HEIDI BThe staff at the Dilworth store are more then pleasent to work with! Everytime I've needed to use U-haul things the store I've gone to and they are excellent t employees.
Crystal D | First ImpressionsIt’s a brand new facility.
Shannon M | Overall ExperienceThey never worked with me in trying to make payment arrangements to save my units. We had brought it all the way to the top and no one called us back - they sold my stuff anyways even tho there was notes on the account to work with this client. 0-10 recommended
Amy S | Overall ExperienceGood place
KARI P | Overall ExperienceVery friendly and helpful staff.
Les L | First ImpressionsStaff was well trained and very nice.
SHANNON MI appreciate the gm he was very excellent at his job I loved the convenience and how quick I was able to be provided with a space for my things in very needed moment and I refer anyone to get a storage unit here any time I hear of a situation that it needed one thank u to all the staff who listened to what I might have needed hope they have great day thank u from the heart for everything.. . 10 outa 10 🌟
Nancey P | Overall ExperienceI thought everyone was great! Kind, thoughtful and helpful. What more can you do?
Nancy KStaff was wonderful!!!
Cari Dstaff needs better training, young guy was cussing a bunch and very unprofessional
NAOMI RStaff during all interactions were polite and helpful. The facility itself is not secure. There were multiple instances where you could drive up in the bay and then walk inside with no passcode needed. Twice we actually forgot to unarm our unit and not a single call nor was our unit checked on when the alarm went off from us opening our unit. We paid $206/month for the unit which we were okay with seeming as it was secure and well maintained however the security is lacking hard. In my opinion it is overpriced for what you get. We have since moved to a different location at half the price.
Dominique L | Overall ExperienceVery smooth move in experience. Very handy dollies to use.
Tanya R | First ImpressionsVery friendly and helpful staff member. Picking up the trailer went very smoothly.
TANYA RWENT WELL
Jeff H | First ImpressionsUhaul stated they would ship our pods on the 23rd but they messed up our delivery and it didn't get shipped until the 25th. Then I was sent a text stating the pods were near our location but I had to wait 48 hours to get them delivered. This was UNACCEPTABLE and this put us in a predicament. I am UNHAPPY WITH UHAUL.
PEGGY FThe gentlemen that helped me were both stellar and should be recognized for amazing customer service. Outstanding!
DAVID LThe workers listened to our needs snd responded well to meeting our needs. They helped a stressful moving day go much better. Thank you.
GORDON OThe team in Dilworth helped me install a wiring harness because I was having trouble doing it on my own. I didn’t know anyone in town and was alone and they took the time to help me out when they didn’t have to. This team goes ABOVE AND BEYOND.
MADISON SExcellent service as always. Thanks guys. 😊
CATHY JStaff were rude and I had to go thru central reservation more than once. Damian the manager specifically was rude.
Cynthia W | Overall ExperienceSuper easy
Anthony B | Online Move InVery smooth transaction.
JOANN HGreat customer service!
TERESA WEasy pick up & drop off. Very nice & helpful people at both places.
PAULA CGreat service, professional, helpful staff.
TRACY KThose two young gentlemen were kind and courteous, when I was in an intense stressful moment they greeted me at the door with those warm friendly smiles! Great young men, should be held onto and valued as employees 10/10!!!
KERI Nvery helpful and friendly staff. thank you
Lisa K | First ImpressionsThey always do a great job here
EVERETT KThe staff were amazing. Both picj k and drinks in
julie sEverything was great very friendly helpful smiley personalities I have nothing else to add to this you all keep up the good work
LAGALE BThe place is beautiful. I love the security there too. The guys in the office were beyond friendly and helpful. If ever I need a unit again I'm absolutely going to this place!
Tammy K | Overall ExperienceWe are very pleased with the well maintained facility and friendly people that we worked with. It is clean and seems to be very secure. We appreciate that.Thank you
Maureen B | First ImpressionsThe entire process was easy and all staff were professional. Communication with each step of the process was excellent.
Leslie LWindow could be washed
LINDA PEasy to move in, easier to move out! Thanks Uhaul for storing our house while we found another house to live in !
Megan G | Overall ExperienceI called at 7:30am and was able to pick up the truck by 8am. They were very friendly and helpful with the transaction and made what could have been a stressful day much easier!
LORI OFriendly staff, clean, well maintained equipment.
CASEY MDamien was really helpful and so is the rest of the crew. I rented a truck on short notice and they set me up super sweet!
Ethan K | Overall ExperienceVery helpful staff and excellent secure storage facility
ernest s | Overall ExperienceThis experience was the definition of excellent customer service.
MONTE VBeing able to talk to a human faster
EVELYN KQuick easy and affordable.
Sergio CReserved a motorcycle trailer with a guarantee. Trailer was ready when we arrived. No issues with trailer. Would rent again.
JEFFREY WTrailer clean and friendly employees,pleasure to do business with
JACK DApon move out I was told to return my personal lock? No way go buy your own lock.
Jason B | Overall ExperienceAlex? was great. He hooked up and unhooked me when I got back. No problems and no hassle. Did the booking over the phone and all was ready. Thank you
LEON SGreat service
HAMZAH A | First ImpressionsVery nice storage sheds. It was great that there were carts to use.
Joanne A | Overall ExperienceYou can have the equipment ready when you say it's going to be ready waiting 2 hours for a uhaul that was garenteed at the time reserved is unacceptable.
Seth RGreat Service and very convenient pickup and drop off.
KRISTI KEvery time I would call to try to confirm delivery or ask any questions I would be transferred several times or put on hold.
ben aThe gentleman that helped me was spectacular. I’m pretty sure he’s the same guy that took my numerous amounts of phone calls before my boxes arrived. He was able to get me the double trailer like I needed and was super friendly and helpful. Give this man a raise.
DAKOTA NCustomer service was excellent !!
Rick SRental went well. Convenient!
CHRISTOPHER KIt was a smooth check in and move in. The staff were nice and the facility was easy to navigate and access. I feel confident in the security.
Julia B | First ImpressionsThe person who worked with us at the front desk (wish I would have gotten his name) was so wonderful to work with, so helpful and accommodating! He really made things feel so much easier and less stressful during our move. Were very thankful for all of his help!
Jodi S | First ImpressionsGreat
Barb P | First ImpressionsAlex was very nice to deal with
Cathy B | Overall ExperienceThis is the NICEST storage place I have ever seen.
Christiane A | First ImpressionsVery difficult to figure out where to place the code to get in/out, we set off alarms because it was so unclear where to put in codes. We never did get in the door door we wanted
Cassandra E | Online Move InStorage option was good. My issue was I moved out on 4/30 and a charge for the coming month was ran on 4/29 to my credit card. I asked to be prorated and because I was moved out and closed out 10 minutes before, they could not go back and credit the unused 29 days. Disappointed in that. Would like to have seen a better process for that. Dale Larson 701-371-0552.
Dale L | Overall ExperienceEverything was awesome. The young man in charge was fantastic.
Mike C | Overall ExperienceThis U-Haul facility is a great place to store your goods. It's convenient and the staff is helpful and courteous
Lathonia L | Overall ExperienceAll good except got charged $255.95 for move help and did not get. canceled. Please REFUND Sharon Erickson smerick43@gmail.com
Nancy E | First ImpressionsI misunderstood size description remember to ask how wide and deep it is.
Connee K | Overall ExperienceExcellent staff and service
Lary N | Overall ExperienceGreat customer service, great location. Fair price for the quality you receive
dylan j | First ImpressionsThe employee was awsome!!! He was very helpful, considerate and knowledgeable. I can't remember his name but he assisted me Saturday night at around 6:30 November 11th at the new dilworth site. I would strongly refer friends and family to this location. Thanks!!!
DeShawn S | First ImpressionsMade things so much easier then I thought it would be!!
Natchia M | Online Move InIt would great if uhaul also rented the trailer hitch ball and the trailer light adapter when renting trailers. I had to buy new ones that I will never use again.
Lilly G | First ImpressionsI never moved in. Did go to the building to try for the first time. There were locks still in the unit and I was not able to access it. I had to go home and unpack truck since I park outside. This made me decide not to use the storage
Sean R | Online Move InRepresentative working at store was very helpful and friendly
Maria A | Online Move InI was supposed to be set up for auto pay. I rented the unit in person and swiped my card at that time. The payment was never taken out and then I received a late payment charge. I also rented a 2nd unit a couple weeks later. I cannot access that unit on the app so not sure what is going on there...
todd b | Overall ExperienceThe unit was too small so I cancelled it and went to another Uhaul location. I was still charged for a month at this location. The charges were reversed but I was not happy that happened!
Cynthia G | Overall ExperienceAutomatic doors to avoid having to open and hold doors with full carts
shelley k | Overall ExperienceIt was difficult to find the office with all the construction going on. Very helpful on the phone and in person.
ernest s | First ImpressionsRates are more affordable compared to other storage facilities!
Jesse J | Overall ExperienceGage was incredibly helpful and understanding for our situation. We appreciated his kindness greatly during what would otherwise be a stressful move! Thank you again Gage!
Cindy m | First ImpressionsGreat quality of service. Clean storage unit and convenient to access.
Samantha L | First ImpressionsSeems to be a pretty clean place. Doesn't have the typical odor or any odor like most storage places do.
Steven S | First ImpressionsNew-still under construction
GALE R | First ImpressionsAlex was very easy to work with! He’s very polite and well mannered. I wanted to change my unit so it was closer to the entry but had changed my mind when I realized I didn’t want that unit. He was very understanding and made the change back to my original unit with no hassle. I would recommend Alex’s site to anyone the is in need of storage unit or rental truck!
Crystal D | First ImpressionsThe question due to convenient hour's isn't due to nothing but continued construction on this particular site. It is extremely easy access to and from the main highway. Very convenient for me and my family.
Rena M | First ImpressionsUnit 4016 wasn't clean when took my stuff in it. Had to clean it out before moving my stuff inside it.
jocelyn a | First Impressions