Customer Reviews for U-Haul Moving & Storage of Moorhead

355 reviews

50 County Road 9   Dilworth, MN 56529

(218) 303-1480

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(218) 303-1480

50 County Road 9
Dilworth, MN 56529

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lisa K  |  Overall Experience 
Rating:
5.0

Fast and friendly service, and they had exactly what I needed. Thanks!

MICHAEL K 
Rating:
4.0

Customer did not leave a comment.

kerry s 
Rating:
5.0

Customer did not leave a comment.

DANIEL J 
Rating:
5.0

Marcus was very helpful and provided excellent customer service.

GERALD M 
Rating:
5.0

Customer did not leave a comment.

Rose H 
Rating:
5.0

Customer did not leave a comment.

Heather S  |  Overall Experience 
Rating:
5.0

Great experience. Thank you for your service

laura p  |  Overall Experience 
Rating:
5.0

All the staff at the Dilworth location were so friendly and helpful. They did a great job. The lady who helped me was really sweet.

Londell G  |  First Impressions 
Rating:
5.0

The ladies at the Dilworth location are wonderful!

JULIE W 
Rating:
5.0

Customer did not leave a comment.

Bobby J 
Rating:
5.0

Friendly, convenient location, staff helpful.

Tim T  |  Overall Experience 
Rating:
4.0

It wasn't tight to ball tight enough when I put wait on tailgate. The hitch came off and hit my tailgate..

GORDON S 
Rating:
5.0

Customer did not leave a comment.

JOEL M 
Rating:
5.0

Facility is very clean and secure. I liked the security features.

brad a  |  Overall Experience 
Rating:
5.0

Had zero issues friendly staff.

jason l  |  First Impressions 
Rating:
5.0

Great help at the office!

GREGORY K 
Rating:
5.0

Great staff, very helpful. Thanks

Les L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
3.0

They tried to charge me double the original quote. I also had reserved a storage unit and and then ended up cancelling it since they didn't have the size I needed .

Darryl B 
Rating:
5.0

Customer did not leave a comment.

Kale M 
Rating:
5.0

Customer did not leave a comment.

Lloyd Q 
Rating:
5.0

Thanks for the extra help!

Cheryl H  |  First Impressions 
Rating:
5.0

Awesome experience! Thank you!

NICHOLAS R 
Rating:
4.0

Kichwa The Dilworth manager had answers and solutions for types needs and quick fixes, Thank you for your expertise. Scotty SDS Painting plus !

SCOTT S 
Rating:
5.0

Customer did not leave a comment.

Michael L  |  First Impressions 
Rating:
4.0

Tried changing rental units within 24 hours..on computer moved me from unit to another unit and then said other unit was smaller but wouldn’t be able to let me have original unit back because they couldn’t find it on computer…manager finally stepped in and hopefully I have units when I go use them

libby l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMEN P 
Rating:
5.0

Customer did not leave a comment.

Ann H 
Rating:
5.0

Customer did not leave a comment.

Nancy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor J 
Rating:
5.0

Customer did not leave a comment.

Mackenzie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERRY S 
Rating:
5.0

He smiling and greeting your customers and making them feel comfortable and at home have a blessed day bless here and a safe one may God bless you all

Lagale B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN H 
Rating:
5.0

We are just in the pack out stage. The ladies of the Dilworth location rock! First pickup and drop off was all handled by the ladies Keeshwa is absolutely the best! From day one she explained the process and offer solutions all the way. She coordinated the pickup of two units without a hiccup. We were late in getting container #2 back to be stored and the ladies were all gone, the two men available were not able to put our container with the other in storage, there solution was to come back in two hours( not! Driving around for two hour with a full container- really?!) After explains that was a poor solution…they call Keeshwa and she was able to provide the solution of unhooking the container and she would get it stored in the next hour for us. She’s a totally solution provided…God bless her! Maybe the guys are still new and under Keeshwa management will become a mini her. If they do, this location will be the best around!!! Keeshwa should be promoted for excelling in such superior customer service ( something that is hard to find in our current culture). Moving is stressful and having Keeshwa’s of the world make everything work out!

JULIE W 
Rating:
5.0

The guy that was there, was a great person down to earth, just a people person.

HEIDI B 
Rating:
5.0

Customer did not leave a comment.

RYAN O 
Rating:
5.0

The staff at the Dilworth store are more then pleasent to work with! Everytime I've needed to use U-haul things the store I've gone to and they are excellent t employees.

Crystal D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK J 
Rating:
5.0

It’s a brand new facility.

Shannon M  |  Overall Experience 
Rating:
1.0

They never worked with me in trying to make payment arrangements to save my units. We had brought it all the way to the top and no one called us back - they sold my stuff anyways even tho there was notes on the account to work with this client. 0-10 recommended

Amy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Good place

KARI P  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Les L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sharon p  |  Overall Experience 
Rating:
5.0

Staff was well trained and very nice.

SHANNON M 
Rating:
5.0

I appreciate the gm he was very excellent at his job I loved the convenience and how quick I was able to be provided with a space for my things in very needed moment and I refer anyone to get a storage unit here any time I hear of a situation that it needed one thank u to all the staff who listened to what I might have needed hope they have great day thank u from the heart for everything.. . 10 outa 10 🌟

Nancey P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
4.0

Customer did not leave a comment.

THOMAS T 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
5.0

I thought everyone was great! Kind, thoughtful and helpful. What more can you do?

Nancy K 
Rating:
5.0

Staff was wonderful!!!

Cari D 
Rating:
5.0

Customer did not leave a comment.

Tanya R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET J 
Rating:
5.0

Customer did not leave a comment.

Todd B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan M 
Rating:
3.0

staff needs better training, young guy was cussing a bunch and very unprofessional

NAOMI R 
Rating:
4.0

Customer did not leave a comment.

SCOTT J 
Rating:
5.0

Customer did not leave a comment.

EUGENE B 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A 
Rating:
2.0

Staff during all interactions were polite and helpful. The facility itself is not secure. There were multiple instances where you could drive up in the bay and then walk inside with no passcode needed. Twice we actually forgot to unarm our unit and not a single call nor was our unit checked on when the alarm went off from us opening our unit. We paid $206/month for the unit which we were okay with seeming as it was secure and well maintained however the security is lacking hard. In my opinion it is overpriced for what you get. We have since moved to a different location at half the price.

Dominique L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE W 
Rating:
5.0

Very smooth move in experience. Very handy dollies to use.

Tanya R  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff member. Picking up the trailer went very smoothly.

TANYA R 
Rating:
5.0

WENT WELL

Jeff H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim B 
Rating:
5.0

Customer did not leave a comment.

Nicqueia F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

LINDA D 
Rating:
3.0

Uhaul stated they would ship our pods on the 23rd but they messed up our delivery and it didn't get shipped until the 25th. Then I was sent a text stating the pods were near our location but I had to wait 48 hours to get them delivered. This was UNACCEPTABLE and this put us in a predicament. I am UNHAPPY WITH UHAUL.

PEGGY F 
Rating:
5.0

Customer did not leave a comment.

Cheryl P 
Rating:
5.0

Customer did not leave a comment.

Whittni J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teena E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S 
Rating:
5.0

The gentlemen that helped me were both stellar and should be recognized for amazing customer service. Outstanding!

DAVID L 
Rating:
5.0

The workers listened to our needs snd responded well to meeting our needs. They helped a stressful moving day go much better. Thank you.

GORDON O 
Rating:
5.0

The team in Dilworth helped me install a wiring harness because I was having trouble doing it on my own. I didn’t know anyone in town and was alone and they took the time to help me out when they didn’t have to. This team goes ABOVE AND BEYOND.

MADISON S 
Rating:
5.0

Excellent service as always. Thanks guys. 😊

CATHY J 
Rating:
3.0

Staff were rude and I had to go thru central reservation more than once. Damian the manager specifically was rude.

Cynthia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL H 
Rating:
5.0

Super easy

Anthony B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john o  |  Overall Experience 
Rating:
5.0

Very smooth transaction.

JOANN H 
Rating:
5.0

Great customer service!

TERESA W 
Rating:
5.0

Easy pick up & drop off. Very nice & helpful people at both places.

PAULA C 
Rating:
5.0

Customer did not leave a comment.

Tracy K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEREK T 
Rating:
5.0

Great service, professional, helpful staff.

TRACY K 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C 
Rating:
5.0

Those two young gentlemen were kind and courteous, when I was in an intense stressful moment they greeted me at the door with those warm friendly smiles! Great young men, should be held onto and valued as employees 10/10!!!

KERI N 
Rating:
5.0

Customer did not leave a comment.

BILLY R 
Rating:
5.0

Customer did not leave a comment.

KERRY S 
Rating:
5.0

Customer did not leave a comment.

kerry s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGINA B  |  First Impressions 
Rating:
5.0

very helpful and friendly staff. thank you

Lisa K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT W  |  Overall Experience 
Rating:
5.0

They always do a great job here

EVERETT K 
Rating:
5.0

The staff were amazing. Both picj k and drinks in

julie s 
Rating:
5.0

Everything was great very friendly helpful smiley personalities I have nothing else to add to this you all keep up the good work

LAGALE B 
Rating:
5.0

Customer did not leave a comment.

john o  |  First Impressions 
Rating:
5.0

The place is beautiful. I love the security there too. The guys in the office were beyond friendly and helpful. If ever I need a unit again I'm absolutely going to this place!

Tammy K  |  Overall Experience 
Rating:
5.0

We are very pleased with the well maintained facility and friendly people that we worked with. It is clean and seems to be very secure. We appreciate that.Thank you

Maureen B  |  First Impressions 
Rating:
5.0

The entire process was easy and all staff were professional. Communication with each step of the process was excellent.

Leslie L 
Rating:
5.0

Customer did not leave a comment.

Terry K 
Rating:
5.0

Window could be washed

LINDA P 
Rating:
4.0

Easy to move in, easier to move out! Thanks Uhaul for storing our house while we found another house to live in !

Megan G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL K 
Rating:
5.0

Customer did not leave a comment.

BRANDON A 
Rating:
5.0

Customer did not leave a comment.

CHADWICK C 
Rating:
4.0

I called at 7:30am and was able to pick up the truck by 8am. They were very friendly and helpful with the transaction and made what could have been a stressful day much easier!

LORI O 
Rating:
5.0

Friendly staff, clean, well maintained equipment.

CASEY M 
Rating:
5.0

Customer did not leave a comment.

SUSAN N 
Rating:
5.0

Customer did not leave a comment.

SCOT H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T 
Rating:
5.0

Customer did not leave a comment.

JAME T 
Rating:
5.0

Damien was really helpful and so is the rest of the crew. I rented a truck on short notice and they set me up super sweet!

Ethan K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRA H 
Rating:
5.0

Very helpful staff and excellent secure storage facility

ernest s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN F 
Rating:
5.0

Customer did not leave a comment.

ANNEKRISTIN E 
Rating:
5.0

Customer did not leave a comment.

Annekristin E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WESTIN A 
Rating:
5.0

This experience was the definition of excellent customer service.

MONTE V 
Rating:
3.0

Being able to talk to a human faster

EVELYN K 
Rating:
5.0

Customer did not leave a comment.

Dale s  |  Overall Experience 
Rating:
5.0

Quick easy and affordable.

Sergio C 
Rating:
5.0

Customer did not leave a comment.

EVERETT K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T 
Rating:
5.0

Reserved a motorcycle trailer with a guarantee. Trailer was ready when we arrived. No issues with trailer. Would rent again.

JEFFREY W 
Rating:
5.0

Trailer clean and friendly employees,pleasure to do business with

JACK D 
Rating:
4.0

Apon move out I was told to return my personal lock? No way go buy your own lock.

Jason B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

obinna O  |  Overall Experience 
Rating:
5.0

Alex? was great. He hooked up and unhooked me when I got back. No problems and no hassle. Did the booking over the phone and all was ready. Thank you

LEON S 
Rating:
5.0

Customer did not leave a comment.

KEVIN A 
Rating:
5.0

Customer did not leave a comment.

SELENA H 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
5.0

Great service

HAMZAH A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon p  |  First Impressions 
Rating:
5.0

Very nice storage sheds. It was great that there were carts to use.

Joanne A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
1.0

You can have the equipment ready when you say it's going to be ready waiting 2 hours for a uhaul that was garenteed at the time reserved is unacceptable.

Seth R 
Rating:
5.0

Great Service and very convenient pickup and drop off.

KRISTI K 
Rating:
5.0

Customer did not leave a comment.

BRANDON H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN H 
Rating:
5.0

Customer did not leave a comment.

CUMONTAI S 
Rating:
2.0

Every time I would call to try to confirm delivery or ask any questions I would be transferred several times or put on hold.

ben a 
Rating:
5.0

The gentleman that helped me was spectacular. I’m pretty sure he’s the same guy that took my numerous amounts of phone calls before my boxes arrived. He was able to get me the double trailer like I needed and was super friendly and helpful. Give this man a raise.

DAKOTA N 
Rating:
5.0

Customer service was excellent !!

Rick S 
Rating:
5.0

Rental went well. Convenient!

CHRISTOPHER K 
Rating:
5.0

Great customer service and convenience. Reserved online which worked great to save time.

Danny B 
Rating:
5.0

Customer did not leave a comment.

carolynn k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario v  |  First Impressions 
Rating:
5.0

It was a smooth check in and move in. The staff were nice and the facility was easy to navigate and access. I feel confident in the security.

Julia B  |  First Impressions 
Rating:
5.0

The person who worked with us at the front desk (wish I would have gotten his name) was so wonderful to work with, so helpful and accommodating! He really made things feel so much easier and less stressful during our move. Were very thankful for all of his help!

Jodi S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annekristin E  |  First Impressions 
Rating:
5.0

Great

Barb P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa J  |  First Impressions 
Rating:
5.0

Alex was very nice to deal with

Cathy B  |  Overall Experience 
Rating:
5.0

This is the NICEST storage place I have ever seen.

Christiane A  |  First Impressions 
Rating:
3.0

Very difficult to figure out where to place the code to get in/out, we set off alarms because it was so unclear where to put in codes. We never did get in the door door we wanted

Cassandra E  |  Online Move In 
Rating:
2.0

Storage option was good. My issue was I moved out on 4/30 and a charge for the coming month was ran on 4/29 to my credit card. I asked to be prorated and because I was moved out and closed out 10 minutes before, they could not go back and credit the unused 29 days. Disappointed in that. Would like to have seen a better process for that. Dale Larson 701-371-0552.

Dale L  |  Overall Experience 
Rating:
5.0

Everything was awesome. The young man in charge was fantastic.

Mike C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

steven h  |  First Impressions 
Rating:
4.0

This U-Haul facility is a great place to store your goods. It's convenient and the staff is helpful and courteous

Lathonia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dylan j  |  Overall Experience 
Rating:
5.0

All good except got charged $255.95 for move help and did not get. canceled. Please REFUND Sharon Erickson smerick43@gmail.com

Nancy E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret M  |  First Impressions 
Rating:
4.0

I misunderstood size description remember to ask how wide and deep it is.

Connee K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa g  |  Overall Experience 
Rating:
5.0

Excellent staff and service

Lary N  |  Overall Experience 
Rating:
5.0

Great customer service, great location. Fair price for the quality you receive

dylan j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyla V  |  Overall Experience 
Rating:
5.0

The employee was awsome!!! He was very helpful, considerate and knowledgeable. I can't remember his name but he assisted me Saturday night at around 6:30 November 11th at the new dilworth site. I would strongly refer friends and family to this location. Thanks!!!

DeShawn S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael a  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Betty J  |  Online Move In 
Rating:
5.0

Made things so much easier then I thought it would be!!

Natchia M  |  Online Move In 
Rating:
5.0

It would great if uhaul also rented the trailer hitch ball and the trailer light adapter when renting trailers. I had to buy new ones that I will never use again.

Lilly G  |  First Impressions 
Rating:
3.0

I never moved in. Did go to the building to try for the first time. There were locks still in the unit and I was not able to access it. I had to go home and unpack truck since I park outside. This made me decide not to use the storage

Sean R  |  Online Move In 
Rating:
5.0

Representative working at store was very helpful and friendly

Maria A  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sara W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica O  |  Overall Experience 
Rating:
3.0

I was supposed to be set up for auto pay. I rented the unit in person and swiped my card at that time. The payment was never taken out and then I received a late payment charge. I also rented a 2nd unit a couple weeks later. I cannot access that unit on the app so not sure what is going on there...

todd b  |  Overall Experience 
Rating:
3.0

The unit was too small so I cancelled it and went to another Uhaul location. I was still charged for a month at this location. The charges were reversed but I was not happy that happened!

Cynthia G  |  Overall Experience 
Rating:
5.0

Automatic doors to avoid having to open and hold doors with full carts

shelley k  |  Overall Experience 
Rating:
4.0

It was difficult to find the office with all the construction going on. Very helpful on the phone and in person.

ernest s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa g  |  First Impressions 
Rating:
4.0

Rates are more affordable compared to other storage facilities!

Jesse J  |  Overall Experience 
Rating:
5.0

Gage was incredibly helpful and understanding for our situation. We appreciated his kindness greatly during what would otherwise be a stressful move! Thank you again Gage!

Cindy m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard F  |  First Impressions 
Rating:
5.0

Great quality of service. Clean storage unit and convenient to access.

Samantha L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelley k  |  First Impressions 
Rating:
4.0

Seems to be a pretty clean place. Doesn't have the typical odor or any odor like most storage places do.

Steven S  |  First Impressions 
Rating:
4.0

New-still under construction

GALE R  |  First Impressions 
Rating:
5.0

Alex was very easy to work with! He’s very polite and well mannered. I wanted to change my unit so it was closer to the entry but had changed my mind when I realized I didn’t want that unit. He was very understanding and made the change back to my original unit with no hassle. I would recommend Alex’s site to anyone the is in need of storage unit or rental truck!

Crystal D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale s  |  First Impressions 
Rating:
5.0

The question due to convenient hour's isn't due to nothing but continued construction on this particular site. It is extremely easy access to and from the main highway. Very convenient for me and my family.

Rena M  |  First Impressions 
Rating:
5.0

Unit 4016 wasn't clean when took my stuff in it. Had to clean it out before moving my stuff inside it.

jocelyn a  |  First Impressions 
No reviews have been submitted for this location.
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    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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