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Vanessa A | Online Move InCustomer Reviews for U-Haul Moving & Storage of Muskogee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jeff was the best agent I have ever dealt with
SHELIA Bstraps on tow dolly should be fastened in place . got two blocks from store and they were draging behind dolly .no other problem
ROBERT PThey hooked up the trailer wrong and the trailer came off at the intersection at their location and damaged it. Had to drive it back and it came off again. Not a fun experience. Won't ever take something like this for Uhaul, as I was doing it to be nice and I didn't benefit at all from it. All it did was add to the gas expense for me to go cross country.
Doug BToni and Jeff were great help to me and Jeff just kept going above and beyond to answer questions. I would go to them anytime I need to rent something
SHELIA BNot a thing
Charles JThe staff in Omaha Nebraska was rude and not helpful. The staff in Oklahoma was very friendly, welcoming, and super helpful! The staff in Oklahoma deserve all great things for the willingness to help and ability to be kind.
SCOTTY B | First ImpressionsAssociate was very friendly,informative and put customer service first have used this location twice now and the staff have always been friendly and helpful treated me like family both times when I was there they made it all about my needs would recommend this location and will definitely use location for my future needs
JAMES GThe staff at this location were hands down, the best service I’ve ever gotten! I am a disabled Vet and I had an unexpected, last minute move to Georgia. My mom was diagnosed with stage 4 cancer and I have to move home to be by her side. I am short on cash and the staff went out of their way to help me get what I needed to move home. I am grateful for them and I have been blessed by their sincere devotion in helping me get home to my Momma! Thank you from the bottom of my heart! Y’all ROCK!!!!
Nancy W | First ImpressionsSmile more. Natalee seemed like she wasn’t happy to be there.
Shane KThank you
Marc G | Overall ExperienceBest experience I’ve ever had. Smooth check in and super helpful explaining the card reader machine.
Michael M | First ImpressionsThe dolly I requested was not in the equipment vehicle and the reserved truck did not have the lock or key in it so I had to call customer support to help me get into a vehicle.
Colton PI couldn't ask for better customer service from this location. The guy that helped me / hooked up the trailer I rented, made renting from uhaul such a breeze.. Definitely will be a returning customer
Brian RThey got me checked in fast and got my return fast.
FREDERICK SThe only issue we didn’t have clear instructions on how to get into the building. We had to ask.
Paula P | Online Move InI have not used a U-Haul you have the wrong email
MICHAEL NAmazing
Flor T | Overall ExperienceIt’s a great place and wish I would’ve known about y’all a couple years ago
Veronica R | First ImpressionsThe person who helped me was awesome! Great customer service!
ERIC TEverything is great so far.
RAFAEL HVery nice and very helpful.
LOUIS CEverything was excellent. Specially the ladies at Customer Service.
BENJAMIN MI've never had an issue here. Toni has even gone above and beyond for me by coming out to help me after my c section.
cynthia h | Overall ExperienceComputer was slow n having issues .
Kimberly HHad to self-check-in my truck, and the experience is a nightmare, requiring download of yet another junk app on my phone, and a confusing experience. Self check-in should be much simpler.
Daniel WNothing, really impressive experience. Giid values fast checkout and fast drop-off, your people unhitxhed me and had me on my way in minutes, stellar. And I wasn't even upsold on insurance and made uncomfortable. Thanks
SHERMAN JWell I have reserved a unit and upon arrival there were none available, so I had to get a different more expensive unit. The place was very very clean and people were very nice
JENNY Z | First ImpressionsI was told that I couldn’t opt out of the $15 insurance for the truck I rented. I haven’t ever had this issue before. The insurance cost as much as the rental fee.
DUSTIN HTrailer came off the towing ball about 45 minutes after picking it up at the Uhaul rental place. It went forward and slightly damaged a panel on the back of my car, then dropped in the ground. There is no jacking wheel, and so I couldn’t lift the trailer. Luckily, a farmer came by and was able to lift it and replace it on the towing ball. Does the insurance I purchased on the trailer cover the damage to my car ?
JEFFREY NThey were closed when we dropped off the truck.
SANDRA SAwesome service and very nice employees
MARY HRats damaged property. Lights didn't work down hallway where storage unit was.
Margarita L | Overall ExperienceThe person I worked with, Matthew, was wildly helpful and friendly. I forget how much I could benefit from U-Haul on a pretty regular basis but with how Matt treated me and handled my situation I will so certainly be back. Thank you, Matt. You made a normal experience spectacular.
CALE CAwesome staff, very welcoming and supportive
Osmany D | First ImpressionsStaff wasn’t very friendly. They seemed frustrated when I questioned the price listed on the screen that was different from quoted price online. They dropped off the equipment and keys and immediately went back inside without any assistance. I had to figure out how to load my car on the trailer by myself.
JEREMY BEveryone that we spoke to was super helpful. We don't rent uhaul very often so the process was unknown to me and they walked me through every step and made the process super easy.
Brittney MCaught Covid during the time I had the moving truck and wasn't able to move my things by the time I had the rental and we called to make arrangements and nobody answered the call or returned the call back and quickly had to load up what we could after I was released from the hospital and then was bombarded by calls from U-Haul needing the rental back treated us like we were stealing their truck and hung up on us. Later on we got their truck back to them refueled and miles we used was 16-18 miles and was charged for excessive amount of money for having it for a extra day and a few hours is absolute bullshit!
Cara HThe staff was extremely polite friendly and helpful. I would definitely recommend this location to my friends. Stephanie was very pleasant.
Leslie JGood people very professional!
cedric j | First ImpressionsNo improvements needed.
TOMMY AVery efficient and easy process.
ALAN MAs I stated before, the customer service is AWESOME. Everyone made me feel like my questions and concerns mattered. I was stressing about moving to a new town and the service I received from U Haul really helped me not add to my stress. Thank you all for the support!!
Ivron C | First ImpressionsAllow for a formal check-in when the rental is returned during normal business hours. I had a very good experience with this location, except when I returned my rental, I was met at the door and told, "You are good - you don't need to check in, just give me the key, and you will be good." I asked about getting credit for the mileage I paid for but did not use, and I was told a credit would be issued. No one checked the condition of the rental, mileage, or gas level. I returned the rental as clean or cleaner than I received it, added more gas than I actually used, and only drove about 50% of the mileage I paid on deposit. I was told it's too cold to be checking in rentals right now. I'm hopeful I'll get my credit for the unused mileage I pre-paid. On a positive note, the rental reservation and pick-up process was exceptional.
JEFFREY Mgreat experience! would recommend as a great way to store long term
Stacy ACustomer service was not an issue. The people were great problem solvers, kind, efficient, and beyond helpful. I would recommend them to anyone. I do not think they are responsible for procuring the trucks the Company uses, but I will say this. Update the trucks windows and mirrors. It’s problematic trying to drive and adjust mirrors, which you had adjusted previously, that did not stay as set and need to be adjusted again. Especially needing to do so going 70-80 down an interstate, trying to drive, ROLL down a window with the hand crank, instead of automatic windows. Really difficult when you need to adjust the passenger side window and re riding alone. Also, bluetooth would be great. Trying to find a station to listen to is an issue when you change locations. Bluetooth allows me to set a playlist and drive comfortably. I realize these are rental trucks, but some times people are driving for multiple days and these adjustments would be really helpful. Especially if the person is riding alone.
EDDIE BBetter rates for. Daily rental extension
CORA JFirst time using u-haul services for storage purposes! Very friendly and clean! Highly recommend!
Taylor G | First ImpressionsMy trailer tag and number were wrong. The passenger side tire had cords showing. Please pay attention to detail.
JACK NDont change a thing
FREDERICK BOverall good experience.
ROBERT LNicest storage facility i have ever used.
Charles H | Overall ExperienceCan't think of anything. it was a good experience.
FLINT MI got in the shower and got out of the shower and my U-Haul truck was missing packed full from the roof all the way to the ass end of the truck was carrying packed full of my belongings. It had disappeared it was gone I was freaking out. I thought someone had stolen it I called the U-Haul on Shawnee in Muskogee Oklahoma and found out that the lady has sent them to repo my truck for me and took all of my belongings let my dog out of the truck left her free to roam and get lost. Talk to my purse on the ground I spilled all of my personal belongings on the ground through my purse back in the truck and ran over all of my property on the ground. Then drove off. Without telling me without even knocking on the door. I'm a paying customer I've called several times to file agreements or follow complaint and nothing has been done!! Now they won't even let me drive my truck across the street to empty it into my storage building. I'm a paying customer I have plenty of money to pay for the truck for as many days as I need it there's no reason that they should have taken my truck. It's very unprofessional and very disrespectful. Not to mention they ran over about $500 worth of property of mine destroyed. My cell phone screen was cracked and found in the back of the truck behind the refrigerator! I would like to be reimbursed for my property that was damaged. 9186178882 please give me a call and let me know about how I can file agreements and file a complaint!!! I will never recommend Muskogee Oklahoma Shawnee Rd. Location to anyone ever again!!!
LARRA BBooked a unit online. Staff said that they couldn't process my online reservation, and had to input it manually, so I didn’t get the free lock. I paid 6 months advance and could not get a free lock due to issues with U-Haul computer system? A $14 lock. The tile floor is pulling up in several places, in at least 3 of the 5-6 units we have there.
DUSTIN W | First ImpressionsVery clean well organized the staff was very thorough with all aspects and options.
DAVID MNothing, great service & professionalism.
STEPHEN LWe always use uhaul!!!
steve l | First Impressionsvery friendly and helpful
TAMIEKA MBest staff around. Very kind and understanding. Worry free storage at the best price around. Hands down Amazing 👏
Heidi A | Overall ExperienceAlways a pleasure to go in here.
LEEANNA GHe was very prompt to help me remove the trailer. Cheerful and friendly.
Bobby CHad a unit for almost 2 years and never had any issues with bugs or damage to our items. Highly recommend.
Jessica S | Overall ExperienceMy experience couldn't have been better. The transaction was quick, well trained and the staff were professional.
MANUEL VEverything was top tier
Tyson TJust continue being nice and friendly like you were with us!
KEVIN GWorking with this location was amazing. Very fast and courteous service.
AARON PDon't call the next day asking when the truck will be turned in when it was turned in the night before. Don't charge $20.00 for it being turned in 36 minutes late after paying $130. 00 for 8 hours of use. I'll never use UHaul again or recommend to anyone.
sara hI setup this rental online. When I got to the U-Haul place we got the trailer and they said that the return I setup wasn't in their system??? I got a text from U-Haul saying that my return was set for the place I originally said. I have no clue why the system at pickup location doesn't have a U-Haul center in Norman OK. It was a minor inconvenience
LYNDA WFix and clean equipment
MICHAEL PI’ve used a LOT of uhauls in my like. This has got to be the most clean and well run location I’ve ever seen. Thank you for Toni!
Charles GRates are too high. Other than that nothing.
DOUGLAS MGreat facility. Cost was reasonable. St s of always h e lpful
Jennifer G | Overall ExperienceExceptional customer service definitely recommend this location always.
Jasmine W | Overall ExperienceThe workers in this U-Haul went above and beyond for me. They are absolutely wonderful. People were totally recommend this to anybody.
Melanie N | Overall ExperienceThe card didn’t work 90 percent of the time.No one rGarage doors broken had to walk a long distance r to load truck upon move out.
opaline d | Overall ExperienceThe staff have always been accommodating and friendly. I have to say this is the best facility I have ever used. Thank you and keep up the good work. LB
Lydia B | Overall ExperienceGreat staff at my location
Talib M | Overall ExperienceAlarms went off a lot but other than that, it was good.
Drew C | Overall ExperienceThank you so much. Thanks for the free month. I really appreciate it and need it.
James S | First ImpressionsHonestly haven't moved anything in yet as it's raining today
Angela G | Online Move InThink there was a leak or humidity issue bc there was mold on some stuff. Box looked like they’d been faded and crumbled.
Candce S | Overall ExperienceI was apprehensive about using the App but it is amazingly easy and convenient. The unit was spacious, The door was unlocked, clean and waiting for me, and a lock was ready. It was a simplified process during a stressful move. It is an easy In and an easy out.
Sabiene A | Online Move InStaff was very helpful and went above and beyond
Brian B | First ImpressionsThe alarm sensor on the door was missing. The latch looked as though a grinder had cut on it. There was also broken glass in the unit before we moved in.
Ben P | Overall ExperienceThe girl at the front desk was very friendly and helpful. She made sure I knew how to find my unit before I left.
Cynthia B | First ImpressionsTHANK YOU
Brittany B | Overall ExperienceGreat customer service. Never had an issue. Competitive pricing and conveniently located.
Meredith P | Overall ExperienceThe general manager was very busy and only one working the office. She was professional and great to work with.
Crystal C | First ImpressionsThe staff was very friendly and helpful. One thing I will say please get the air conditioning fixed. It was not working and it has been pretty hot outside.
Temon L | Overall ExperienceTop Notch facilities staff is very friendly and helpful nice clean storage facility manager is awesome I would highly recommend this storage facility to family friends
ricky j | First ImpressionsClerk was very patient, understanding and used a professional manner. Thank you.
Ronnie S | First ImpressionsThe manager Toni is fantastic to work with. Thanks for getting the two units combined.
Martin B | Overall ExperienceGreat to work with
lonnie G | Overall ExperienceGreat people you have working there !
Frank O | Overall ExperienceExceeded all expectations well done y’all!
Michael M | Overall ExperienceOverall service was very good,
opaline d | First ImpressionsThe lady seemed like she didn’t wanna really be there. The guy was super helpful and answered all my questions.
Courtney F | First ImpressionsGreat employees too. Jeff was always able to answer any questions and concerns I may have.
KIMBERLY R | Overall ExperienceLate night activity in the parking lot by some of the outside storage units was quite sketchy at times. A lot of cars would show up and leave their engines running with headlights off while other cars would stay by the entrances the same way as look-out. We felt very uncomfortable.
Michele O | Overall ExperienceThank u Jeff an Marcus y'all were very helpful.!
courtny h | First ImpressionsMy expectations were exceeded considerably. Both gentleman were eager to help and explain the process. They answered my questions without making me feel dumb. Customer service was top notch!
Michael M | First ImpressionsHonestly U-Haul storage was freaking amazin, that place is awesome, climate control, boxes, tape, The works. They made everything so easy it wasn't even funny and the people there are nice. What more can you ask for?
William L | First ImpressionsGreat experience. Friendly.
Dalene M | First ImpressionsThey handle me with so much care I appreciate everything Toni and staff did for me thank you! Highly recommend
Breann H | First ImpressionsVery respectable people I highly recommend
Breann H | First ImpressionsGreat service Thank you very much
Derek G | First ImpressionsBecause they took money out of my account for fall, and I was already moved out and they lied and said I wasn’t sending out different days and dates didn’t give me my money back
ofaysha l | Overall ExperienceNo one told me I was going to have to disarm an alarm, so I set it off.
James A | First ImpressionsThe staff member I was helped by drove a b.a. avalanche and was more than great. He really helped me through a few struggles having nowhere to go with my stuff and having my truck late.
Tenessa f | First ImpressionsSean Reynolds’s has helped me with the right storage container indoors and climate control is a must I consider him a friend and brother in the motorcycle community and I love our facility here in Muskogee ok would not use anybody else
ricky j | First ImpressionsThe staff was friendly but not knowledgeable. Each process was painstaking because nothing could be accomplished the first time. It took multiple attempts to get efficient directions on how to properly access the unit, multiple attempts to keep the unit paid for correctly, multiple attempts to properly exit the unit. A call to the division head just manage a storage unit. It was a truly taxing experience.
lashaun e | Overall ExperienceWas locked out a couple of times due to their system not accepting my automatic payment. Apparently the manager said my bank alerted UHaul as fraud! Makes it inconvenient when I have 2 littles and I’m trying to run in and out of my unit but have to take them ALL THE WAY TO THE FRONT to have them help and sometimes the office isn’t open because it’s after hours! Also we were infested with bugs multiple times! Manager did help when he was made aware! Just aggravating!
Carissa C | Overall ExperienceThe gentleman that helped me was awesome Sean have some great staff
Laniya V | First Impressionsit was both convenient and a blessing to my life .
mallisa h | First ImpressionsI don't think its I had to pay for a another months storage, when I have nothing in there, took it all out , on the same day rent was due , so I didn't think you'd charge me again . I would like a refund
Janet M | Overall ExperienceWe also rented several Uhaul vehicles throughout our storage rental agreement and were met every time with helpful, professional employees. Our storage unit was located inside the large facility which was always clean, easily accessed and secure. We will definitely use Uhaul services again.
CATHYE R | Overall ExperienceI'm so thankful u had one available for me to rent so I could store my stuff thank you so much
Brandy H | First ImpressionsThe manager on duty was extremely helpful and courteous. We will return as customers.
jerri s | First ImpressionsBest place to store my stuff....Friendly staff and very helpful.....Would rent here again if in need in the future....Very Happy...
Othella E | Overall ExperienceStaff was either rude or incompetent. There were 3 loading or unloading bays on one end of the facility and they had 2 of the 3 bays blocked with trucks for rent instead of parking the trucks out in the lot! Simply stupid to park there for no reason.
Greg L | Overall ExperienceWe have found U-Haul to be our go to for trucks, trailers and storage. Wether it is moving across town, picking up a mower, or moving out of state U-Haul is the company to use.
Patty K | Overall ExperienceMuskogee has a wonderful manager Sean and his staff was wonderful Very kind and polite I really enjoyed having a storage with them I knew my stuff was safe and if I was late I received a message in case I forgot about it I rented from them several times before and I tell everyone about you and what a great manager and staff they have If needed I would rent again from Muskogee U-Haul Again thank you all Lucinda Glass
lucinda g | Overall ExperienceSean is the best! Along with Marcus and the others!!
Brent C | Overall ExperienceOnly issue I had was with the app but it was minor and store manager rectified it. No complaints. Highly recommend
Stephanie W | Overall ExperienceIt's awesome
gina w | First ImpressionsI believe the managers name is Shawn. He was always a great help if I had any problems
OLLIE F | Overall ExperienceCustomer service was great they helped me thur a issue with the units and the manager on site helped me with the refunds and switching units they was all really helpful
Leonard J | Online Move InAll employees were very helpful and professional.
Alton C | Overall ExperienceSean was very accommodating. He helped me turn in several vehicles in the midst of a horrible personal dilemma. All of his staff pitched in to assist. Everyone was courteous, warm and friendly.
Heather W | First ImpressionsSean and his staff were extremely informative & helpful. I would hands down recommend them.
Jackie C | First ImpressionsThe staff at this location, goes over and beyond for you. They understand your situation and don't judge you for it.
Niki W | Overall ExperienceSean and everyone there were always ready and willing to assist and answer any questions I had. I have been dealing with them since September of 2022 until now and they have been awesome. As long as they are there I'm going back.
bongiwe m | Overall ExperienceThe manager was awesome an helpful
Ty W | First ImpressionsStaff is very courteous and helps me pick the best storage unit for my needs. Would definitely use U-Haul for all my storage needs and will tell everyone that I know.
Johnathan P | First ImpressionsFolks here have always gone above and beyond to take care of us. Sean and his crew are awesome!!
Diana N | Overall ExperienceI really like the staff They are kind and helpful The building is well taken care of Very clean I would recommend it to everyone
lucinda g | First ImpressionsOutstanding Customer Service
carol s | First ImpressionsGreat service from this facility and staff! Shawn and his staff were great!
Anita J | Overall ExperienceThey told me to send a. Email when clean and ready to close the account. But when i did it took them a month to two months to close the account .
Jessica B | Overall ExperienceJoshua was great
Alton C | First ImpressionsI know that the belongings in a truck get auctioned off.... where will my truck buy
Ronnie R | First ImpressionsThe gentlemen who were there were very helpful, friendly, and knowledgeable.
Misty P | First ImpressionsFriendly and helpful staff
nathan p | First ImpressionsAwesome facility and staff !!!
James J | First ImpressionsI have used U-Haul in Muskogee numerous times for storage, truck rental and moving supplies. Sean and his Team have been great to work with. Sean has always gone above and beyond to make sure I had all I needed, and I would highly recommend the Muskogee U-Haul dealership.
Rusty J | Overall ExperienceIt was super convenient. The staff went above and beyond to help and were very friendly. This has been the best storage experience I've had!
Amie S | Overall ExperienceWe had a very positive experience with the UHaul storage in Muskogee, OK. Sean is a great very personable manager. Very good experience, thank you. Judi
judy l | Overall ExperienceThank you!
Jacqueline J | Online Move InI was supposed to turn in my rent truck I got from you guys an I was hours behind I still have an am turning it in today
Hilary M | Online Move InWorse experience of my life.
vernika r | First ImpressionsMy sister gave very high recommendations. My first visit was excellent.
Pamela S | First ImpressionsI just moved out of UHaul Moving and Storage of Muskogee because I closed and began move for my new home. I had all my home furnishings stored there since Aug 2022. It was an amazing experience. Nowadays, many businesses seem to operate by doing bare minimums-NOT UHaul Moving and Storage of Muskogee. Because of Sean's leadership, the staff is extremely helpful and want to excel by providing the best possible service to the customer. The facility is always very clean, including the restrooms. The staff pay attention to details and it shows. I rented a 26' truck from them to move my stuff to my new home and the truck was immaculate, sterilized and clean. Sean and his staff have provided my family and I with an exceptional storage and truck rental opportunity and I give my highest recommendation to UHaul Moving and Storage of Muskogee.
Sidney G | Overall ExperienceStaff very kind and helpful in selecting my storage needs. They made economical, convenient, and helpful suggestions.
bongiwe m | First ImpressionsThe manager, Sean Reynolds, is very knowledgeable and runs a very orderly and competent operation. His staff are great too, probably due to Sean's leadership and drive to excel. The entire facility is always very clean and up to date. Sean and UHaul Moving and Storage of Muskogee, OK have my utmost confidence and highest recommendation.
Sidney G | First ImpressionsLoved the pull in access
Lori R | Overall ExperienceSean has done everything he could to help us and went out of his way to aid us. He is wonderful.
Donald R | First ImpressionsOne of the kindest office staff I've ever met. Customer service is excellent!!!! I will continue to recommend to others!
Kristen R | Overall ExperienceI've been doing business with UHaul for near 50 years now. I can't remember 1 bad experience I've encountered. Always there for the customer. Keying the Muskogee Oklahoma Main street location is extremely easy to do! The facility is conveniently located, well cared for, offers "everything" pertaining to moving families or business and everything in between. The Crew at this location are exceptional stellar in both their knowledge and customer service. I always feel good during and after the using their equipment. I trust them 100% and recommend them to everyone needing equipment, advice, dependable availability of anything needed to move, tow or store something these are the "go to" folk.
Robert C | Overall ExperienceSean and his crew were a pleasure to work with. Always very helpful and polite. I will recommend this facility to everyone I know!
Valerie B | Overall ExperienceMarcus wilhkter was very nice helpful
KRYSTLE M | First ImpressionsEveryone I've dealt with at Uhaul enstow confidence in my choice of self move. I remain a loyal customer, as my father was.
Robert C | First ImpressionsI highly recommend this facility. Very tho is neat, clean. Staff is friendly, professional. Manager Sean extremely helpful and courteous and made our move so easily! Highly recommend.
Kang H | Overall ExperienceThe people were very friendly and helpful with everything!!!
SAMANTHA M | Overall ExperienceI will recommend it to everyone it's clean safe and kind staff I loved it and if needed this is where I would go
LUCINDA G | Overall ExperienceEverything was great
Wolanda M | First ImpressionsOverpaid and was offered a certificate. Tried to get resolved same day.
Stephanie R | Overall ExperienceShawn does a great job and is very helpful.
LOREN F | First Impressionsi understand everyone has a child to get home to or just because you have 10 minutes till closing time to be rude and rush me out the store. i forgot his name but i’m assuming he’s the manager of the store. you have to be nice and respectful at all times and he was not friendly at all.
BRIANNA L | First ImpressionsSean was very understanding and curious. Went out of his way to make things right myrna Payne
Myrna P | Overall ExperienceLove the staff! Soooooo helpful!
Anita J | Overall ExperienceLove Love Love this place!
Anita J | First ImpressionsThank U for everything. U were a Godsend
john g | Overall ExperienceA fast,easy and very friendly staff. Would recommend to anyone
Rhonda S | First ImpressionsI greatly appreciated the facility and the staff. Anytime I needed help I could count on them. My only complaint is that you can’t contact them by phone. When you call the phone number you get connected to the toll free number.
Denise H | Overall ExperienceAn overall Great experience!!!!!!!
Gary Y | Overall ExperienceSomeone stole my unit before I could get my lock on it. I reported it to management he fixed the problem without any issues. He was amazing The staff is always friendly and courteous.
Shannon B | First ImpressionsWe have used Uhaul multiple times in different parts of country but this location is by far the BEST we have seen ever! It is very stressful to move but Manager Sean also Jeff have made our move so much easier! They are friendly, knowledgeable, helpful. The entire staff is friendly, efficient, everything is clean, organized. The location is managed very well we can tell. I highly recommend this place to everyone. Thank you Sean and staff!
Kang H | First ImpressionsMr. Reynolds went above and beyond to help me and my family transition. His problem solving ability and excellent customer care helped to reduce the stress of this monumental move. And I quote, "it's ALL about the customers" exemplifies the core values of a business world that easily forgets whom they serve. He is an invaluable employee. Also, of note, a young man named Ryan helped with the truck return. He embodied the same principles as Sean. This is an excellent facility. Not enough can be said.
Steven S | First ImpressionsThe Staff is amazing! Sean helped this 70 year old woman make a move of 50 years! It’s great! And he puts the U Haul and customers first! He’s kind and knows his business! He needs a Hugh raise!
Anita J | First ImpressionsU have really appreciate staff
Anita B | First ImpressionsSean the manager has always been awesome to work with.
Rusty J | First ImpressionsN/A
Alexandria L | First ImpressionsThe staffing were very friendly and knowledgeable. They helped and showed me everything I needed to know. Good Job.
Leonard F | First ImpressionsI love using this storage
LUCINDA G | First ImpressionsAfter much of the apartment complex I live in burned down and we were all left homeless, U-Haul offered free 1 month storage for those of us who could salvage some belongings after the fire. This is extremely beneficial. My apartment didn’t burn so I can retrieve and store many items.
Joanna L | First ImpressionsNice people that work here. Friendly & Hassel free renting a unit from these guys.
sheryl c | First ImpressionsSean was VERY helpful, knowledgeable, and friendly. He helped me choose the right size storage units I needed and gave me a recommendation for a mover which worked out great. Thank you Sean!!
william b | First ImpressionsSean is awesome and so are the crew
Toni E | First ImpressionsSean and team are great!
Michelle C | First ImpressionsThank you so much.
Debbie a | Overall ExperienceThere was no lighting inside the storage unit itself, it was an outdoor unit. The unit had a raised edge 9 to 12 inches (sloped) that was above ground level, this was a major obstacle, I had to make a ramp to load/unload my rollable items into and out of the unit. The locking mechanism was a latch from a U-Haul truck as it used to be a truck box. The mechanism bound up due to clearance issues, and the lock I bought could not be used. The staff was well aware of this issue throughout the many similar units onsite. However taking a grinder to the mechanism to provide clearance for operation, and to facilitate the use of the supposedly required lock that must be used was never a consideration. In short your locking mechanisms and required use of your locks needs to be addressed. I cannot use your lock and would rather rent elsewhere to alleviate this problem, and the ussue of not having a 9 to 12 inch ledge between the ground and deck of the unit at the entrance. Otherwise the unit met my needs. Staff allowed me to use my own lock because I could not get their lock to fit the door locking mechanism...
Mark P | Overall ExperienceAwesome Customer Service!!!!!!
Shavondah A | First ImpressionsVery helpful staff and love the facility!
Leigh A | First ImpressionsAll the team members that I had spoken to was very helpful and answered all of my questions.
Gary S | First ImpressionsAll the employees were knowledgeable, efficient, helpful, and friendly.
Debbie V | Overall ExperienceVery friendly and clean
Sarah f | First ImpressionsThe staff was very helpful and polite Everytime I had went in their was someone always cleaning or it was very cleaned Very nice staff I appreciate the staff and even the cleaning guy was polite I would recommend it to everyone and if needed I would go back again Thank you for a beautiful experience
jeremy d | Overall ExperienceOur unit was broken into and several things were stolen and a mess! The manager was not helpful at all! I’ve been trying to get ahold of someone from corporate and can’t seem to get anyone ! The manager just gave me the 800 number! He’s been giving me the runaround for 3 weeks about the video footage! I am just going to let the police department and my insurance company figure it out! We were told this was very safe and secure! Whoever got in our unit was in there for a long time!
Sandra F | Overall ExperienceNever could talk to store always had some from call center that was difficult to understand or talk to. Been with that storage since opened and device over all dropped. Mover out mostly because of never getting ahold of store and told too many stories managers would make deal but corporate made me feel like trash. I work in hospital and have been treating Covid patients since this hit lived in camper to protect others at first that is why used storage unit if the way Uhal treated me and my stuff during Covid for being on the front line is how Covid nurses get treated for taking care of Covid patients then fear for humanity
demmick r | Overall ExperienceJeff and Sean and the crew are great people
JOSHUA H | Overall ExperienceCynthia was extremely helpful
brian s | First ImpressionsWas very pleased the only reason I moved out was got a larger place so have room to store it there.
matthew o | Overall ExperienceVery friendly.
Heath D | First ImpressionsThe lady that checked me out was very sweet.
Patricia K | First ImpressionsThe staff went above and beyond the standards of help. I was extremely impressed with the manager of the facility. I would recommend this facility of any one that I have ever dealt with.
LINDA T | Overall ExperienceThe staff were very friendly and helpful.
LES W | First ImpressionsThe staff was very helpful and informative and very friendly. Much more helpful then the St Louis facility where I picked up the truck.
William H | First ImpressionsThe only thing that I believe would need to be done would be cleaner bathrooms.
ETHAN A | Overall Experiencelots of help and very friendly
Henry B | Overall ExperienceExcellent, friendly staff and provided great service. Very pleased with staff and facilities.
Kathy J | First ImpressionsI accidently reserved too small of a unit. The staff upgraded me with no problem and were very friendly.
Mary K | First ImpressionsSuch a joy these days to do business hassle-free.
Monica L | First ImpressionsI was overcharged $50. The day I rented the storage unit, I stated I only needed the unit through August 24. I was charged for the unit through September 28. When I looked at the bill, I asked why I was charged $150 when it should have only cost me $100. I was assured I was misunderstanding my bill. Getting this survey now because my rental agreement is over confirms I was overcharged by $50. Am I still able to get a refund for the extra $50 I was charged?
kimberly o | Overall ExperienceTried for a week to call and make a payment and it kept sending me thru the automated system if making a payment I will talk to someone or not make it at all!
Thomas C | Overall ExperienceThank you for putting safety first
VICKi S | First ImpressionsThis uhaul has a lot of convience factors and love the layout. The customer service is nice, professional, and helpful when needed. Thank you
Isis B | Overall ExperienceAlways nice and helpful. Would always go the extra mile if I needed help with anything.
christine p | Overall ExperienceOnline system is terrible. Two times the system could not find my reservation and contract I had printed copies for the storage unit and trailer.
floyd s | First ImpressionsThe reason I gave an average rating was because calling the store was not always answered by store personnel (Probably because they were busy and set the phone to be answered by the call center). I asked if they had a waiting list I could be placed on. Answer was "no", so I had to go in every couple of days to inquire if a storage unit (5 X 10) was available. Persistence paid off. Store personnel were always friendly.
Bill M | First ImpressionsThe customer service from your toll free number was horrible and not helpful.
Tiffany L | Overall ExperienceThe owner of this location is truly a good man.
April S | Overall ExperienceWould use you again if I needed to.
Denise H | Overall ExperienceThere’s were out of roaches in our stuff when we picked them out.
Shiheria A | Overall ExperienceUnit i was assigned was already rented and locked, the gentleman did get me another unit, but now I am unsure if my auto pay is still set up, and I had to run to walmart to buy a lock even though I had been promised one upon move in.
Benjamin P | Online Move InI needed a bigger storage space So I got 3 5x10 This was a problem when u are trying to store large furniture
Judy M | First ImpressionsGo in office to rent and not online
Alrika C | First ImpressionsI never used the storage. Found a house and didnt need it
VIRGINIA R | Online Move InVery great service, and polite.
CEDRIC M | First ImpressionsThank you so much for helping me through these tuff times I really appreciate you guys I will definitely recommend this place to my friends and family
yadira a | Overall ExperienceHis name tag stated he was the owner ... He is freakn awesome! He went above & beyond and I appreciate that!
Amie G | First ImpressionsGet door no. 4 fix please. There were a lot of people loading and unloading today. I actually came to drop some stuff off and had to wait because all the doors were in use already. Other than this issue all was okay.
Harry W | First ImpressionsExcellent staff
rebecca s | First ImpressionsGreat service!
Jose M | First ImpressionsU-Haul helped me in a critical moment in life, making my life so much easier. And because of the first month's free rent policy I benefited from that, it really served me a lot and even if I was charged, the amount is minimal. Space is huge and clean, dry, amazing!
King Y | Overall ExperienceStaff was always helpful and friendly, and ready to help you with your needs, facility was really clean we rented a truck to move in to our house and we stored somethings while my shop was being built. We had My mother-in-law rent a truck when she moved from California to Oklahoma and she rented a storage unit when she arrived great service, we strongly recommend them.
Lynnette A | Overall ExperienceAmazing facility and staff!!
crystal c | First ImpressionsI still don't have my lock.
Lari C | First ImpressionsI had received this unit in an ugly divorce and had to handle the transfer and such by phone from three states away. Hunter was awesome and worked with me through it. When I was finally able to come and collect the storage items, all was well stored, cool, clean and safe. Best storage experience ever!
alexander a | Overall ExperienceStaff was friendly and helpful. Nice big facility.
katie C | First ImpressionsWas not given the directions to unset alarm, therefor it set off when i open unit- and there is a big rat poison trap thing in unit taking up space, there was a pop spill or something in drive in bay, but other wise affordable and convenient with the carts.
Benjamin P | Online Move InThe staff is always friendly and helpful and if you ever have a problem they do their best to help.
Doris F | Overall ExperienceThe gentleman that helped me was awesome and understanding, I had already took the truck and trailer to clean it before I dropped it off.. I also got you guys a tow package installation via word of mouth the same day...
Robert M | Online Move InEveryone was extremely nice. Had to change to a bigger unit & they had the changes done really fast.
lesa k | First ImpressionsI was extremely happy with my storage unit until my belongings got infested with roaches and spiders from a nearby unit. Then several of my boxes of books got destroyed from what I'm assuming to be either water or poison. I would use this facility again but put my belongings on boards and spray poison around my boxes.
Sara B | Overall ExperienceThat staff member Sean I believe his name is was always so polite and willing to help with any of my questions . Explained everything we needed to know very well . Fast and friendly service. Prices are a little to high tho
Stacy C | Overall ExperienceThese guys continue to impress me. Very pleased with this location. They're on top of things whether it be a wet foors or needing a trailer light adapter. Keep up the great work!
James M | Overall ExperienceThey were so helpful with my first time move. They were patience and very friendly. I would recommend them to everyone. I enjoy the conversations.
Mickie M | First ImpressionsThey go out of their way to make things right if there is a problem
Doris F | First ImpressionsMatt Hunter is a valuable asset to U-haul
larry b | Overall ExperienceThis place would have been really good if it had known how to handle the accounts. No one could get them correct, not even the manager. It was a hassle to get even the payments made because the accounts were so messed up. They had a really knowledgeable hard working friendly guy working for them and the manager treated him like trash. He actually knew more than the manager so the manager fired him. Big mistake. He could work circles around the other guys.
barbara h | Overall ExperienceThese guys keep surprising me! Just when I think they couldnt do any better, they top it. They're friendly and helpful. The free month of storage was a huge plus! To top it off they gave me a free lock! All I had was a junkie lock. Above and beyond. Great staff at the desk and on the lot. Great choice. Truly blessed
James M | First ImpressionsMy storage space's floor appears to be severely stained.
Daniel A | First ImpressionsThe tag was still on the unit saying “ready for move in”. My daughter had told me the same thing happened to her unit and when she took 25 minutes to track down someone to remove it (according to the instructions on the tag), they just said “oh, you could have removed that”. There was supposed to be a free lock inside the unit, but there wasn’t. Luckily we already had our own.
Thomas E | Online Move InWish access hours were later we still had to move later
Kimberly T | First ImpressionsGreat service and friendly staff, thank you.
Jeremy B | Overall ExperienceGreat staff onsite at this Muskogee location. They were quick to respond to all questions or requests and overall very helpful with the entire process of renting multiple units. Will defiantly recommend this storage facility to friends and family and rent here again when needed in the future.
ADAM S | Overall ExperienceStaff was very helpful during the finalization of the contract. Best price in town. Security was thru the roof. When asked to help me locate my unit they showed me step by step how to enter & leave their facility.
Tonya P | First ImpressionsLication in Maplewood, mnneeds more staffs to assist. Had to stand in line for 30 mins.
JAI L | First ImpressionsSean Reynolds was amazing. So helpful and informative
lea A | First ImpressionsThis is the best place I have ever seen. We have been to the location several times. They were the same happy, helpful, nice, courteous and busy every time we came. Even when there was a line they treated us like we were the only one. Answered our questions. Just so helpful. Would say a 15 out of 10. Thank you we appreciate you.
DianaWanda W | Overall ExperienceThe panel outside didn’t work half the time. The lights barely came on when I was moving out of the unit.
Nancy P | Overall ExperienceThere had to be special negotiation over transferring a unit owned by my ex to me without my being able to appear in person. Matthew Hunter handled it perfectly over the phone and I am very pleased.
alexander a | First ImpressionsThe man that we always delt with was always every helpful, friendly, and eager to make sure that he did every thing to see that we were satisfied.
doris f | Overall ExperiencePeople were friendly and helpful.
matthew o | First ImpressionsTotally not worth it! They lie, overcharge, blame each other and other customers! Loud and obnoxious, threatening environment! Horrible equipment, horrible hours! Do yourself a favor! Don't go here!
Sharon B | Overall ExperienceThe guy who fixed me up was friendly and informative! What I needed was in stock and the process to purchase storage was very quick and easy. Excellent visit!
Kevin D | First ImpressionsVery helpful. Nice Gentlemen. Explain everything in detail. Will definitely use services here again. Thank you.
yadira a | First ImpressionsStaff were friendly & efficient.
Shirley C | Overall ExperienceGreat staff and super storage space. Thanks for being so helpful.
Sion W | First Impressionsthe staff is great!
christopher h | Overall ExperienceWhen uhaul costs me an extra fifty miles I don't consider it even close to a good experience. First your app sucks. Second if a customer calls to see if you will be open for a storage unit don't
Gary Z | First ImpressionsVery helpful with all my needs excellent customer service
Robert L | First ImpressionsI have used several different storage facilities and the U-Haul in Muskogee on Shawnee is the best I've ever had you go guys
tamara m | Overall ExperienceThe employees were very friendly.
Lori B | Overall Experience