Customer Reviews for U-Haul Moving & Storage of North Downtown

3,443 reviews

1006 N 18th St   Omaha, NE 68102
(one block north of Cuming on 18th, North of Creighton University on 18th st)

(402) 506-9729

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 506-9729

1006 N 18th St
Omaha, NE 68102
(one block north of Cuming on 18th, North of Creighton University on 18th st)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DOUGLAS C 
Rating:
4.0

Customer did not leave a comment.

Destini S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILSON S 
Rating:
4.0

Customer did not leave a comment.

EDDIE S 
Rating:
1.0

This place is in an area that has high crime rates. I did not know that at the time. The people here could give a crap about you and are rude. I suppose they have to deal with a bunch of crap but that’s not my fault. I call, leave messages and never get calls back. Just ride.

Robin M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Destini S  |  Online Move In 
Rating:
1.0

This experience has been a disaster. I called about picking up my U-box and set an appointment for 12pm on Sunday 5/19. When I got there they couldn't find my U-box and come to find out it's cause they had given it to someone else, so I had to wait on that person to bring it back. They person that they gave it to was from a moving company, he wasn't responsible for my stuff and didn't care cause when I watched him pull up, he was driving a U-haul truck pulling the U-box very carelessly. Then the wires on the trailer weren't working, so I had to wait while the technician When I got home and opened my U-box, some of my things were damaged. I returned the U-box that same day and when I asked the person if there was anything else I needed to do to close out my rental he said he would take care of it. I should have known better because it was the same person that gave my U-box away. I thought everything was done until today I see that I was charged a storage fee and when I called to ask about a refund, it couldn't be given to me, Ashley had to put in a ticket for it to be reviewed.

Rupert H 
Rating:
5.0

Customer did not leave a comment.

Amanda J 
Rating:
4.0

The surrounding area is a bit "rough." Not the fault of U-Haul, but while hooking up a trailer, you are on the other side of a homeless camp. On the other hand, nobody bothered me and I was treated with utmost courtesy and kindness by the U-Haul staff.

MAUREEN B 
Rating:
2.0

Was fucky covers left in truck wasn’t cleaned out from last users dust dirt everywhere lock was still on and when I asked about being 20 mins late because I was filling up the tank u charged me for a whole other day very disappointing

JOHN P 
Rating:
5.0

Had to wait 15-20min to speak someone about acquiring my equipment that was already reserved and I was already checked in. Multiple people were in line ahead of me but the store associates were spending time talking to them more than they were getting them moved on with their reservations/requests. Was hoping to pop in and then back out. Will still be renting often from this location as I have not experienced any major issues or problems yet. Thank you.

Nikolas D 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z 
Rating:
5.0

Customer did not leave a comment.

JACOB W 
Rating:
5.0

Customer did not leave a comment.

Radha P 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B 
Rating:
5.0

Customer did not leave a comment.

GLENN L 
Rating:
1.0

Worker unhooked my trailer and said I was good to leave, they must not know what’s going on because they called me saying I had not returned my rental when I did. Guy in charge called me saying they didn’t have it, he went to look for it and couldn’t find it, when in fact it was there. Wouldn’t recommend, guy there has no idea what planet he’s on.

Hector N 
Rating:
5.0

The only downside is the location of a homeless encampment near the facility. Nothing Uhaul can control.

James R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZENIA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK H 
Rating:
4.0

Customer did not leave a comment.

Marcena N  |  First Impressions 
Rating:
5.0

Excellent customer service.

Kevin K 
Rating:
4.0

Fairly well organized, lacked urgency as to checking out

DENNIS M 
Rating:
5.0

Customer did not leave a comment.

Linda D 
Rating:
5.0

Customer did not leave a comment.

Colin D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LETITIA C 
Rating:
5.0

Customer did not leave a comment.

Whitney C  |  Overall Experience 
Rating:
5.0

Good overall experience. I was in and out with the trailer rental in 10 mins. The staff was friendly and helpful

TIMOTHY D 
Rating:
5.0

Customer did not leave a comment.

LISA G 
Rating:
5.0

Sometimes the time I may have outside of work my schedule is when the office is closed.

koweta t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonny C  |  First Impressions 
Rating:
1.0

My storage unit was robbed, my lock was still on, I’m filing a police report. I want to view the camera recordings. I will never use U-Haul again.

Dana B  |  Overall Experience 
Rating:
5.0

The trailer initially assigned to me seemed to have a light out (brake light), but the staff member helping me quickly found another trailer, moved me to it, helped me check the lights, and I was on my way in no time.

SHANE W 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb F  |  Overall Experience 
Rating:
1.0

I made my reservation with Robert. Even though I asked for an indoor unit, I was assigned a container. Arrived at the location after 5 p.m. My unit number did not exist. Another employee who was still hanging around after work called Robert and Robert told him to tell me there was nothing they could do. I had to make another reservation for an indoor unit. Had no idea what building it was in. When we finally found it, the alarm went off for a good 15 min after I put in my entry code even though I also disarmed it. No lock in my unit as advertised so it sat unlocked overnight until I could get a hold of someone in the morning. All the meanwhile I was paying my mover $155/hour with about an hour wasted. I would like that amount compensated towards my unit or a refund for that amount. It was an awful situation all around. If I'm missing anything bc the unit has to sit unlocked I'm going to sue UHaul.

Amber C  |  Online Move In 
Rating:
3.0

I had to air up the tires on the trailer I rented and sweep it up. I cannot say I’ve had to do this at any other U-Haul location I have picked up from before.

Alex B 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W 
Rating:
5.0

Customer did not leave a comment.

TEYONNO S  |  Overall Experience 
Rating:
5.0

Everything was perfect !!! Give them RAISES !!!

KIMBERLY B 
Rating:
5.0

This location was so quick and easy to rent a trailer. The employee greeted me and called me over as soon as I walked in the door. I was in and out in under 5 minutes including hooking up the trailer. No changes need done at this location, keep doing an amazing job.

TIMOTHY G 
Rating:
5.0

Nothing. Your customer service is great

Michelle D 
Rating:
5.0

Customer did not leave a comment.

MAXWELL M 
Rating:
3.0

Customer did not leave a comment.

JA'MAYLA S 
Rating:
5.0

Customer did not leave a comment.

JAY M 
Rating:
5.0

nothing. staff was fantastic

JACOB M 
Rating:
4.0

The check in and check out process was fairly easy. The back of the truck smelled like rotten meat or some type of spoiled food and had something sticky spilled in the front of inside. Also wasn't given any instructions on returning the truck and after finding a place to park down the street. Walk all the way to the entrance only to be told to go back and bring the truck to their service line. That was pretty crappy especially when the guy had no other customers.

RANDY F 
Rating:
5.0

Always a pleasure to do business with this location. They are so helpful and go out of their way to make sure everything goes smooth.

Carl S 
Rating:
5.0

The staff was very friendly and helpful.

ARTEMA G 
Rating:
5.0

The automated system confirmed I would have a pickup rental. When I arrived there were no pickups on the lot and the staff were unaware of my request. They were very helpful, but I was not a fan of whatever automated process confirmed a vehicle that I couldn't use.

SAMUEL L 
Rating:
4.0

Thanks

JEROME H 
Rating:
3.0

Customer did not leave a comment.

GABRIEL L 
Rating:
5.0

Customer did not leave a comment.

Margaret S 
Rating:
5.0

Great people. Pulled in and took great care of me.

SEAN H 
Rating:
5.0

Friendly people and hard working.

JERRY E 
Rating:
5.0

Customer did not leave a comment.

Joanna M  |  Overall Experience 
Rating:
5.0

Always have everything ready and nice customer service counter people. Thank you so much!

Charity N 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S 
Rating:
5.0

Excellent customer service.

AMANDA P 
Rating:
4.0

Mr. Danner was very helpful and friendly and informative. He helped get all my things out and was very patient. I would definitely go back to that uhaul storage area for All my storage and moving truck needs 💯

Michelle W  |  Overall Experience 
Rating:
5.0

Trey was great in Omaha!

JACQUELINE M 
Rating:
4.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

MARISSA D 
Rating:
5.0

Customer did not leave a comment.

KEVIN T 
Rating:
5.0

Customer did not leave a comment.

THOMAS S 
Rating:
1.0

I honestly doubt you can improve for the next customer, my only issue is all the homeless people and camps all along where you have to walk to take pictures and get in your truck.

Joshua C 
Rating:
5.0

Everybody was friendly and professional. All my questions were answered and I felt valued as a customer!

GEORGIANA W 
Rating:
5.0

Customer did not leave a comment.

TEYONNO S  |  First Impressions 
Rating:
1.0

awful, charged me for miles i didn’t drive, lied about the cost and charged me for fuel when i put gas in.

AIDAN J 
Rating:
2.0

The truck was dirty in the back and I had to sweep it up myself and mop it a little bit with paper towels it was a lot of sticky stuff on the floor bed of the truck and also an open-use condom it smelled like booze as well as if someone was living inside of it, if this location can keep the truck doors locked at all times when not in service being rented and have it clean and ready for customers this would be a fantastic location because the customer service is already good here just need to work on securing and cleaning its rental equipment more proper for use!!.

BILLIE R 
Rating:
3.0

Gas was low on a cold day. The vehicle was accelerating slow.

TENISHA M 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
1.0

Customer did not leave a comment.

MARCUS C 
Rating:
5.0

Thank you.

thomas m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA R 
Rating:
1.0

I canceled the storage unit and was charged anyways and they didn’t want to give my money back and pretended that they didn’t know why then Patrick made me call the manager who told me that it won’t get back into my account until Thursday and that it was his fault but he also didn’t care that he did it and you’ll be able to hear the encounter according to Patrick so they should both lose there jobs.

Jessica R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
1.0

Back of the truck smelled like burnt garbage. The fuel tank was at 1/8 when I got it so I assumed leaving it halfway to q quarter tank above that would be fine because there was no proper warning about this "Fuel service fee" BS in the frankly broken app and I was under the impression you couldn't actually be punished for leaving the truck sith more fuel in the tank than you found it with. This was definitely the nail in the coffin for me with UHaul, though I'm doubtful anybody cares since you got your pound of flesh from me. Penske's looking real nice right now.

Sawyer B 
Rating:
5.0

Customer did not leave a comment.

Nakida w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAndre W  |  First Impressions 
Rating:
5.0

The U haul team was always helpful, willing to resolve any problems or concerns and very respectful.

DIANNA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal W 
Rating:
5.0

Customer did not leave a comment.

MEGAN B 
Rating:
2.0

Customer did not leave a comment.

Gabriel B 
Rating:
1.0

The van overheated twice. The gas gauge was busted so when i tried to get the gas to the return level it took $40 to get the gauge to move and cause me to put half a tank more than needed. The dolley had a broken ratchet strap. I had to purchase a new one to finish my job.

MATTHEW E 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

The staff at this location were very friendly & helpful. This is my go to spot for my truck rental needs

SHANNON H 
Rating:
2.0

Better employee customer service skills. Rental truck had trash and beer cans from previous renter in it, and I did not recieve my furniture dolly. Overall, not a good experience.

CHARIS A 
Rating:
5.0

VERY HELPFUL WITH DETAILS!

WALTER G 
Rating:
5.0

Customer did not leave a comment.

Heidi D  |  Overall Experience 
Rating:
4.0

Love the staff here. Extremely helpful. I just wish there were better hours to access it.

Jasmine R  |  Overall Experience 
Rating:
4.0

These guys did good. I had one challenge, where my auto mover was checked in, even though I was still coming to pick it up. That led to some confusion. But good service and nice guys.

TOKEY B 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A 
Rating:
5.0

Customer did not leave a comment.

chyenne s  |  First Impressions 
Rating:
1.0

Scammed out of money

Nadia D 
Rating:
5.0

Customer did not leave a comment.

destini S  |  First Impressions 
Rating:
5.0

It's always a pleasure staff is always prompt and bringing the vehicle or giving me the policy and procedures of renting their equipment very mandible very respectful Love the location

ARLENE J  |  First Impressions 
Rating:
1.0

Was not provided the trailer that I had booked online.

MEISAM S 
Rating:
5.0

Customer did not leave a comment.

Alex S 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
4.0

Customer did not leave a comment.

lisa v  |  Overall Experience 
Rating:
5.0

The people at this location provide fast & courteous service!

ADAM S 
Rating:
5.0

Was able to drop off hassle free!!!

JAMARR H 
Rating:
5.0

Mr.Danner very welcoming and professional 👍

ALAN W 
Rating:
5.0

Customer did not leave a comment.

LEE T 
Rating:
1.0

I rented a car dolly, the first one had lighting issues with broke wires. the other one had bad tire straps, and they had to replace them while I was waiting. why don't they look over their equipment and do preventative maintenance? I couldn't Imagin how their Vehicles are maintained. The staff was okay, but the location was really sketchy with Homeless people around the rental yard and we didn't feel safe in the parking lot as for they were roaming around and had Tents set up on the sidewalk of the lot. with that said I will Not recommend this location to anyone and Never use this place again. being Military i have used U-Haul for my moves and this has been the WORST location I have ever encounter. and usually U-Haul locations offer us a Military discount on rentals, but this place looked at me like WTF. just a weird experience that turned me off to this place!

MATTHEW E 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A 
Rating:
1.0

There was a lot of trash everywhere, homeless people all over the streets, it was not kept clean or organized by any means. We also ended up having to pay for fuel when our package had mileage included, so all in all this location was not great and our overall experience was okay but except for the fuel.

Trayton H 
Rating:
4.0

One of the latches on the safety chains was damaged.. but other than that it was a good experience for the 16 hours drive from Omaha Nebraska to Baytown Texas

Jay j 
Rating:
5.0

Staff were all helpful, professional, and knowledgeable.

RULITA R 
Rating:
4.0

Nothing. Mr. Danner served me personally and was very polite, courteous, and well informed about everything and explained everything to my satisfaction.

MICHELLE W 
Rating:
2.0

Customer did not leave a comment.

ZONETTA S 
Rating:
5.0

Customer did not leave a comment.

WALTER P 
Rating:
4.0

Not hold the money so long give back within 24hrs

TRACY A 
Rating:
5.0

They're are friendly, understanding, and caring. I felt as if I was their family, you guys are amazing, keep up the good work.

LATISHA G 
Rating:
5.0

The worker are so nice they are helpful

KHYBER I 
Rating:
5.0

Nothing at all, I had a great overall experience thanks to Tiffany!!!

Zakiyah F 
Rating:
5.0

Customer did not leave a comment.

ROXANNE S 
Rating:
1.0

Drove way to Papillion only to find a padlock on the back of the truck, causing me to drive over 30 mins back to the location. Not only was my time and energy wasted, but I was not refunded or credited. Instead, I had to pay for their mistake and was not even met with an apology for wasting my time. Would not recommend!!!!

ALYSIA C 
Rating:
5.0

Customer did not leave a comment.

Jaquez H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cari H 
Rating:
5.0

Customer did not leave a comment.

JASON P 
Rating:
5.0

Customer did not leave a comment.

Benjamin S 
Rating:
4.0

Customer did not leave a comment.

betty s  |  First Impressions 
Rating:
3.0

Clean the cabs of the trucks occasionally; it looked like years of grime & dirt everywhere. The lady who checked me out was wonderful, but my whole experience with U-Haul was very frustrating. On the website I ordered what was labeled as a 10' Truck, but the store has the same equipment labeled as a Van which is something very different according to the website. As a result there was so much unnecessary confusion, wasted time waiting on hold with customer service & a delayed pickup time by 2 hrs. I was highly irritated.

LINDSEY S 
Rating:
4.0

Customer did not leave a comment.

JUSTIN A 
Rating:
5.0

Customer did not leave a comment.

christina c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SYREECE G 
Rating:
3.0

Customer did not leave a comment.

SEVERUS M 
Rating:
5.0

Customer did not leave a comment.

Dianna J 
Rating:
5.0

Customer did not leave a comment.

DAWN C 
Rating:
5.0

Customer did not leave a comment.

Theodore M  |  Overall Experience 
Rating:
5.0

Thank you!

Teraniesha H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Makela L  |  Overall Experience 
Rating:
1.0

Honestly pretty poor. Horrible customer service looks like the people hate working there. The garage is sometimes open at all times which defeats the person of being secured. And it’s actually not 24hours.

Diana A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

riley u  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph L  |  Overall Experience 
Rating:
4.0

I appreciate the help I got when I fell behind a month. They made me feel better about it, I had fell ill and the young lady wwholeheartedly showed compassion.

robyn p  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Desxmane B  |  Overall Experience 
Rating:
5.0

Great experience!

Justin Y  |  Overall Experience 
Rating:
5.0

Easy access staff helpful

Zora B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K  |  First Impressions 
Rating:
5.0

Friendly and professional staff. I fair and honest business. Excellent service over all.

Andy W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norah C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice B  |  First Impressions 
Rating:
5.0

Robert the manager was Outstanding!

Steven B  |  Overall Experience 
Rating:
4.0

Quick and easy with no issues.

Nicholas M  |  First Impressions 
Rating:
5.0

Robert Danner is a wonderful person. He’s also an excellent manager, and has a lot of respect and empathy for his staff and customers alike. We had an excellent experience renting from him at this location. Thank you, Robert!

Amal A  |  Overall Experience 
Rating:
3.0

I rated a 3 because I forgot about the free lock special you were running. Your employee handed me a lock and I thought he wanted to sell me one. I told I already had a lock and he said ok, and walked off. That was the free lock but he didn't bother to tell me it was free. It really sucks when you can't trust the people you do business with. Do better UHAUL

Robin M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rudolph F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amal A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted H  |  Overall Experience 
Rating:
5.0

I really wish access hours were later than 7pm but it's not that inconvenient, id still recommend to others.

Matthew H  |  First Impressions 
Rating:
5.0

Sales very

Eugenia L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S  |  First Impressions 
Rating:
5.0

Thank you for making this move pleasant!

JEWEL C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shanice D  |  First Impressions 
Rating:
5.0

The manager was always professional and helpful kind and compassionate always made me feel as a valued customer and he appreciated my business

Lorie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisbeth M  |  First Impressions 
Rating:
5.0

I thought I was getting the one month free they just gotta communicate the deals to the customer better. But overall great storage facilities

Rolisha E  |  First Impressions 
Rating:
3.0

The truck I rented was dirty , half full & also drug paraphernalia was in the truck on the floorboard. Time the manager he offered an apology but did nothing to rectify the problem

Natalie H  |  Overall Experience 
Rating:
5.0

Appreciate the very helpful and friendly staff. Made a stressful move a little less stressful. Thank you!

Amy M  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Makayla W  |  Overall Experience 
Rating:
5.0

Management was great

richard f  |  Overall Experience 
Rating:
4.0

Able to get storage quickly and conveniently.

Angela R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Darrell s  |  Overall Experience 
Rating:
1.0

The contents of my unit were destroyed by something dripping from the above unit. It caused me much anguish and extra work cleaning it off as I am still trying to clean it off. Also after this last snow there was much ice and the main door wasn’t working…impossible to get in and out with a cart.

nancy h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul N  |  Overall Experience 
Rating:
5.0

This is an amazing storage facility with great staff. Unfortunately, I never felt safe going to the storage unit alone. There are a lot of homeless people that roamed the area and sometimes inside the storage building.

Hope T  |  Overall Experience 
Rating:
4.0

Suited our needs quite well; Price point acceptable and average the unit size we needed. Access to unit was secure and easy. Staff was always informative, kind and helpful. It was easy to set up the contract, create on-line access and establish auto-payment for our unit. Would definitely utilize this facility again in this part of Omaha for any future storage needs.

sheryl g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron W  |  First Impressions 
Rating:
4.0

4 stars. Homeless people stay in the way and a roach was in my unit. Only saw one but other than that excellent units. I love how you can reverse the trucks or your vehicle and load or unload your stuff in the garage area. The homeless are always acting like their moving or sorting stuff but they just hang out during bussiness hours.

Jaquez H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justyn L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciara N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan R  |  Overall Experience 
Rating:
3.0

The hours were a little inconvenient considering my work hours made it almost impossible to stop by the storage, but I was very happy with my purchase otherwise

Justyn L  |  First Impressions 
Rating:
5.0

At times have a hard time getting someone to answer when calling

lisa v  |  First Impressions 
Rating:
1.0

Billing and payment process are no good. However, Robert Danner and his team are the best.

Tekwilia G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billiejo H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pierce E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nya T  |  First Impressions 
Rating:
5.0

The last few weeks their was a lot of trash and furniture around the storage. That is what you see when you walk in the storage.

deana t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmelita W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa B  |  First Impressions 
Rating:
5.0

Worked out great for us. Thanks!

John F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted H  |  First Impressions 
Rating:
1.0

Filthy. Homeless people living in storage units & brought all that goes with it. My son saw a man laying on the ground being beaten with a golf club. Everything they owned was disgustingly dirty. I was promised an inside climate controlled unit and instead got “whatever was left. We will NOT be back!

carey r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adelaide S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon V  |  First Impressions 
Rating:
5.0

The Manager was always so helpful🤪

Eugenia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann K  |  Overall Experience 
Rating:
5.0

This is the second time I’ve rented a storage unit at this location. Each time has been a pleasant, positive experience. Facility is secure, clean and well-lit. Staff is knowledgeable, friendly and courteous. Keep up the good work!

Jennifer K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheila S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G  |  Overall Experience 
Rating:
4.0

Our storage was located in the middle of the homeless camp. So messy and smelly. Not a fun time trying to load in and then move out.

Kevin D  |  Overall Experience 
Rating:
1.0

Office staff would not answer the phone and did not return phone calls, including messages left on (Robert Danner) the store manager’s cell phone.

Keith M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mortisha m  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andra D  |  Overall Experience 
Rating:
5.0

🫡🧡💯

Mo B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cotonna N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick F  |  First Impressions 
Rating:
1.0

When I arrived form out of state, the storage facility was too small. I canceled my order on site and here we are 3 months later and I am still getting monthly bills charged to my account - I have made several calls to stop charging me for a facility I never used. I would never recommend.

Maureen P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rayletta L  |  Overall Experience 
Rating:
5.0

The staff was amazing and thank you again

Tia D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie W  |  First Impressions 
Rating:
5.0

Thank you

Lawrence C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard f  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN N  |  Overall Experience 
Rating:
5.0

They have great customer service 18th st

Carollanda T  |  Overall Experience 
Rating:
5.0

Robert was so kind and helpful to us! He explained how everything worked and even gave us the lock to our unit at no cost! I would recommend to everyone!

Carmen N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandelin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmelita W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SYDNI P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SYDNI P  |  First Impressions 
Rating:
5.0

Robert is the Best! He worked with me the whole way through. Thank you Robert Sincerely AmberBarry

Amber B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amos W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucanica G  |  Overall Experience 
Rating:
5.0

I wasn’t aware there was a unit across the street from the main building. It would have been nice to know ahead of time.

Kayonia G  |  Online Move In 
Rating:
5.0

They have been very helpful to me through the past what couple of years

Darnell J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bennie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne A  |  Overall Experience 
Rating:
5.0

I was surprised at how simple it was. The person who I got the padlock from was very friendly. I’m grateful this is here during a life transition. Thank you!

David N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph M  |  Overall Experience 
Rating:
5.0

Very pleasant staff.

Carlee L  |  First Impressions 
Rating:
5.0

Robert and Kosha provided outstanding service for me and really appreciate everything they did for me! They were both very helpful and went beyond & above for me!

Heather S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael M  |  First Impressions 
Rating:
5.0

I could not shut the g a rage door one night freezing cold and felt like creeper out!

Maria S  |  Overall Experience 
Rating:
5.0

Overall, excellent. I just feel sorry for those homeless people not having anywhere to go but the storage areas, this is sad.

Dobromir D  |  Overall Experience 
Rating:
5.0

Just be aware of the homeless population in the area.

Darnell M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dobromir D  |  First Impressions 
Rating:
5.0

Robert Danner provides incredible customer service! I always go to this location for everything because of him and his great staff!

JULIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex F  |  First Impressions 
Rating:
5.0

Outstanding customer service.

Michael F  |  Online Move In 
Rating:
5.0

Staff was great and set a great tone for someone who is new to the city :) 5 stars*

BEN R  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

carolynn m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sean m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L  |  Overall Experience 
Rating:
5.0

Only issues were that it is in a sketchy part of town. Always had to watch my back while unloading. The alarm would trigger easily too, even after disarming my unit. Still satisfied because my stuff survived being stored.

Luke R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

blair e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine F  |  Overall Experience 
Rating:
5.0

Thank you, Robert!

Leigh-Ann I  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCO C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shing L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oneil H  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tim K  |  Overall Experience 
Rating:
1.0

The size of the storage was very disappointing and walking up steps to get to the storage my hips are no good and my back

carolynn m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN O  |  Overall Experience 
Rating:
5.0

We had great customer service from renting the storage unit to renting a vehicle. Thanks to Robert and his team for all the assistance that they provided. Very flexible and accomodating.

Mark J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chance J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine J  |  Overall Experience 
Rating:
5.0

Such a great team working on Sunday evening. Made it so easy.

Joey M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelia i  |  First Impressions 
Rating:
5.0

Great staff, thank you for the help and deal!

Kassondra R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOLAN B  |  Overall Experience 
Rating:
5.0

Front desk girl was very sweet!

Patty D  |  First Impressions 
Rating:
4.0

The locations was great. The facility was great. The staff were friendly and helpful. We needed at access at off hours so their limited hours were inconvenient.

Sarah G  |  Overall Experience 
Rating:
5.0

So happy with Robert & all the staff. They do a great job & are always helpful, friendly & watchful. I highly recommend UHaul storage & all their services!

CARLA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorie H  |  First Impressions 
Rating:
5.0

Thank you for making moving things from one town to another very smooth… with a storage site too! Very convenient!

LINDA M  |  First Impressions 
Rating:
5.0

Millard is the best....

Millard B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ATAYIA M  |  First Impressions 
Rating:
5.0

I love good customer service!! The entire staff that I met was so friendly and helpful. I have always rented from UHaul whenever I moved to a new location. I would definitely refer UHaul to my friends and family. Thank you for your Excellent Customer service!!!

Lisa H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

curtis c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah W  |  Overall Experience 
Rating:
5.0

Kind and helpful staff.

Ryan M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRACY K  |  Overall Experience 
Rating:
5.0

Thank the staff for a job well done

mark l  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Zachary B  |  Overall Experience 
Rating:
1.0

My receipt says $200, my bank statements states they took over $500. I was told it’s bc I rented via phone and it’s nothing staff can do and manager was out for days working from home. My bank sent an itemized statement via email to said manager and I called, nothing. It’s been over a month. I removed my property and closed my rental storage unit days prior to next payment and will be contacting my lawyer with my receipts.

JOYCE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele M  |  First Impressions 
Rating:
3.0

One employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.

Lydia J  |  Overall Experience 
Rating:
5.0

Edward and Robert were GREAT!

CHRISTOPHER H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jillian A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakia J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sehra E  |  Overall Experience 
Rating:
5.0

The staff was very polite and professional

Sheena J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mubarak M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DyNesha J  |  Overall Experience 
Rating:
3.0

Access closes too early but given the area of location, I understand why.

Rosalie M  |  Overall Experience 
Rating:
4.0

Although I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.

Thomas H  |  Overall Experience 
Rating:
5.0

Awesome service and friendly staff!

Nakia J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa R  |  First Impressions 
Rating:
5.0

Everything was explained and everyone was helpful

CONSTANCE S  |  Overall Experience 
Rating:
5.0

Location was very convenient for me when I needed it. Price was fair and the unit was easily accessible.

Alfredo J  |  Overall Experience 
Rating:
5.0

Like I said before your people were extremely helpful.

Steven A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashliegh M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felisa M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebekah V  |  Overall Experience 
Rating:
1.0

Dirty cabin with cockroaches. Manager didn’t have any more trucks and sprayed the cabin with bug spray. Had to drive it for hours smelling the bug spray fumes!

ABRAHAM R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jahnelle R  |  Overall Experience 
Rating:
5.0

The GM did a great job of taking care of me since Council Bluffs didn’t have my reservation. Awesome people and place thank you!!!!

Steven A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kaleialoha c  |  Overall Experience 
Rating:
4.0

I would have given a 5-star if the we is up to par. I could not pay online. Otherwise it’ was a great experience and would use it again.

Joseph B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robb E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kari M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmanuel R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michele m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine J  |  First Impressions 
Rating:
3.0

The staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.

Torye R  |  First Impressions 
Rating:
5.0

Loved the calmness of employees. Some U haul I have visited have very rude employees.

elvis n  |  Overall Experience 
Rating:
5.0

The manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.

Veneta B  |  Overall Experience 
Rating:
3.0

The hours were very inconvenient

Marcela M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric l  |  Overall Experience 
Rating:
5.0

The manager and staff were awesome. Best customer service experience I’ve had in a long time.

Veneta B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gretchen C  |  First Impressions 
Rating:
5.0

Great place and helpful staff.

Timothy A  |  Overall Experience 
Rating:
5.0

The General Manager is thee best very knowledgeable of the company and GREAT customer service.

VICKI W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earnest r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B  |  Overall Experience 
Rating:
5.0

Staff had the best customer service!!

LESIA L  |  Overall Experience 
Rating:
2.0

There is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.

Jacey G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jahnelle R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kaleialoha c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don S  |  Overall Experience 
Rating:
4.0

Access hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!

Spencer C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCO C  |  First Impressions 
Rating:
4.0

When I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don’t have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.

Rebekah V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephany n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmanuel R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip S  |  First Impressions 
Rating:
5.0

Great job!

Timothy A  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Carissa B  |  First Impressions 
Rating:
5.0

The guys were very friendly and helpful!! Great customer service!

Linda D  |  Overall Experience 
Rating:
5.0

Had it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don’t think that employee from “old style U-Haul” works at our location very often. I highly recommend the Downtown Omaha facility.

Lydia J  |  First Impressions 
Rating:
3.0

We were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.

IAN C  |  Overall Experience 
Rating:
5.0

I wish access to storage was a few hours later.

Daresha M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rogan W  |  First Impressions 
Rating:
5.0

Everyone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!

Jordon B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamilah K  |  Online Move In 
Rating:
5.0

The first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue

VICKI W  |  First Impressions 
Rating:
5.0

Michael Walsh was the best!! When times got hard for me and I couldn’t pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!

Britney G  |  Overall Experience 
Rating:
5.0

Micheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!

Kara S  |  Overall Experience 
Rating:
5.0

Michael Walsh is the Best Hands Down!!!

Britney G  |  First Impressions 
Rating:
5.0

Michael the general manager was always on the ball, and the facilities were clean and well maintained and lit!

Steven F  |  Overall Experience 
Rating:
5.0

The team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.

Greg P  |  Overall Experience 
Rating:
5.0

Everyone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.

Kelsey P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELA B  |  Overall Experience 
Rating:
5.0

I would recommend this storage

Trenda F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miranda P  |  Overall Experience 
Rating:
5.0

Michael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues

Robert B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph W  |  Overall Experience 
Rating:
4.0

It was hot inside the facility

Dora A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheila b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

center p  |  First Impressions 
Rating:
5.0

Great customer service.My experience was pleasant and they were really courteous.

dorathy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laticea S  |  First Impressions 
Rating:
5.0

Every employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.

aaron z  |  Overall Experience 
Rating:
5.0

Very polite , helpful and make you feel very secure with your house hold staged there.

Darrell N  |  Overall Experience 
Rating:
1.0

Got changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues

Rondele K  |  First Impressions 
Rating:
5.0

You guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!

Ashley M  |  Overall Experience 
Rating:
5.0

This was the best moving experience I've ever had.

Jocelyn B  |  Overall Experience 
Rating:
5.0

Michael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael

kevin o  |  Overall Experience 
Rating:
5.0

Very nice facility and helpful staff. Thank you.

Kenneth D  |  First Impressions 
Rating:
5.0

I wish they 24 hours. I work weird hours

Shirley R  |  Overall Experience 
Rating:
1.0

The employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you

BreJuana A  |  Overall Experience 
Rating:
5.0

Prefer 24 hour access. However, the hours did not impact the great experience at this facility.

devon f  |  Overall Experience 
Rating:
4.0

With the exception of limited hours everything was great

MARcus R  |  Overall Experience 
Rating:
5.0

Amazing Staff easy ans fast

Anisa A  |  Overall Experience 
Rating:
5.0

Great service

ROBERT H  |  First Impressions 
Rating:
5.0

Everyone was so helpful and friendly was a fantastic experience!!

Brenden S  |  First Impressions 
Rating:
5.0

UNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel

JEWEL W  |  Overall Experience 
Rating:
4.0

N/A

christina a  |  Overall Experience 
Rating:
5.0

Always received excellent care from the staff here. Great folks, every one of them.

alec k  |  Overall Experience 
Rating:
5.0

Michael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.

sally s  |  Overall Experience 
Rating:
5.0

The representative Michael was friendly and nice customer service skills.

ladanna m  |  First Impressions 
Rating:
4.0

Liked.

hester J  |  First Impressions 
Rating:
4.0

Online billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.

Brian A  |  Overall Experience 
Rating:
5.0

Excellent service

kathy w  |  Overall Experience 
Rating:
5.0

Excellent storage facility

susan t  |  Overall Experience 
Rating:
4.0

Great location easy to get in and out.

LETICIA B  |  Overall Experience 
Rating:
5.0

People were friendly and helpful. Would recommend using them.

Robert S  |  Overall Experience 
Rating:
5.0

Awesome

Albert H  |  First Impressions 
Rating:
2.0

The only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude

Delonica W  |  Overall Experience 
Rating:
5.0

Friendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.

nathaniel b  |  Overall Experience 
Rating:
1.0

Poor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn’t clean Smelled like an ashtray had to ask them to clean it out and I had to wait

Delonica W  |  First Impressions 
Rating:
5.0

love the service like the way they work together as a team and they were very helpful

Lawanda B  |  First Impressions 
Rating:
5.0

Great experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton’s campus made it so convenient for our family. We

John W  |  Overall Experience 
Rating:
5.0

I had a good experience and will recommend your company for any hauling or storage needs

taletha r  |  First Impressions 
Rating:
5.0

This location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.

CHRISTOPHER E  |  First Impressions 
Rating:
5.0

I wish they stay open to at least 10:00 pm .

Kimberly M  |  Overall Experience 
Rating:
5.0

N/A

jojo l  |  Overall Experience 
Rating:
5.0

Storage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Highly recommended.

matthew c  |  Overall Experience 
Rating:
5.0

The group of people working at this U-Haul are fantastic

Robert S  |  First Impressions 
Rating:
5.0

Very helpful and clean!

kevin o  |  First Impressions 
Rating:
5.0

Very helpful employees. Would recommend this Uhaul to other Creighton families

Lisa T  |  First Impressions 
Rating:
4.0

Thanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie

Debbie B  |  Overall Experience 
Rating:
2.0

Lack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.

Greg R  |  Overall Experience 
Rating:
5.0

Excellent customer service

Kirsten B  |  First Impressions 
Rating:
5.0

Easy and quick service. Very clean facility.

Nancy C  |  First Impressions 
Rating:
1.0

6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr

Brian V  |  Overall Experience 
Rating:
5.0

Customer service was very professional and friendly.

Patricia S  |  Overall Experience 
Rating:
5.0

The man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again

patricia w  |  First Impressions 
Rating:
5.0

Michael & Michael are 2 of the nicest gentlemen I know.

terri o  |  Overall Experience 
Rating:
5.0

Very clean and helpful staff members

Eric G  |  Overall Experience 
Rating:
5.0

Customer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.

Patricia S  |  First Impressions 
Rating:
5.0

Everyone was so helpful, great experience

CAMILLE A  |  First Impressions 
Rating:
5.0

Great friendly staff very helpful and polite

Hashim C  |  Overall Experience 
Rating:
5.0

Great service very polite and helpful.

MAKALA R  |  First Impressions 
Rating:
5.0

The store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.

anthony r  |  Overall Experience 
Rating:
5.0

every one was so helpful and so kind to me . it was great

Linda L  |  Reservation 
Rating:
5.0

They went all out to help me.

terri o  |  Reservation 
Rating:
3.0

I emailed multiple times asking questions and never got a response.

Melanie P  |  Overall Experience 
Rating:
4.0

Great facility

Anthony G  |  Reservation 
Rating:
1.0

Never again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu

Gaillard J  |  Reservation 
Rating:
5.0

The facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.

RICHARD C  |  Overall Experience 
Rating:
5.0

Extra finally and helpful staff

Michele M  |  Overall Experience 
Rating:
5.0

So much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!

jojo l  |  Overall Experience 
Rating:
5.0

We used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.

Ted H  |  Overall Experience 
Rating:
5.0

Very professional and helpful sfaff!

Nat H  |  Overall Experience 
Rating:
5.0

Always clean and friendly

Anita W  |  Overall Experience 
Rating:
4.0

Extremely convenient for storage for college students.

gerimi s  |  Overall Experience 
Rating:
5.0

Very helpful

Wallace F  |  Overall Experience 
Rating:
4.0

thanks

David G  |  Overall Experience 
Rating:
5.0

Move-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.

Zachary W  |  Reservation 
Rating:
3.0

Decent facility besides being hotter inside than outside.

Elaina W  |  Overall Experience 
Rating:
5.0

facility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.

James S  |  Overall Experience 
Rating:
5.0

Good business thanks

alberto A  |  Overall Experience 
Rating:
5.0

Wonderful employees, know me by name

Anita W  |  Overall Experience 
Rating:
5.0

All good except for the strange people that went inside there unit for 20 or so minutes.

Matt S  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful.

MICHAEL B  |  Overall Experience 
Rating:
5.0

Everybody was super friendly there and so helpful :)

Anni F  |  Overall Experience 
Rating:
5.0

Michael was incredible to work with at every turn. He went above and beyond to take care of me and make sure I had everything I needed durning my move!

Madelyn S  |  Overall Experience 
Rating:
5.0

Very accommodating

Lokesh G  |  Overall Experience 
Rating:
5.0

What can I say? There is no Uhaul facility anywhere in the metro area that even comes close to this one in terms of customer service and professionalism. Hats off to Michael and his team.

gary j  |  Overall Experience 
Rating:
5.0

Michael was Great!!!

freank w  |  Overall Experience 
Rating:
5.0

Great storage will be doing it again with them

DESHAUNA S  |  Overall Experience 
Rating:
2.0

Place was clean and staff was friendly but billing is absurd! I tried signing up for auto pay and EVERY month I received a late fee and had to call and try to sign up again. I definilty overpaid!!

Kwin K  |  Overall Experience 
Rating:
5.0

It was a great experience working with U-Haul and the great staff. From the manager to the gentleman who helped me find the moving carts, everyone was very nice and helpful. Thank you.

janice a  |  Overall Experience 
No reviews have been submitted for this location.
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