Excellent service. Fast, efficient, and friendly. Great experience.
Christopher BCustomer Reviews for U-Haul Moving & Storage of North Downtown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
New truck. Break light and turn signal didn't work Otherwise was a great experience. Otherwise truck was great
STEVEN EKind of creepy neighborhood but near the university and downtown helps many. I would choose another location if in Omaha again
PAUL TThank you for all your help you were very informative. Everything worked out perfect
Danny B | First ImpressionsN/A
LAURA MThere is always tension and arguments between the front desk workers and customers every time I go there.
MPHATSO MNice people and great service, I enjoyed storing my belongings at u haul, my belongings were very safe and untouched. I will tell everyone to rent at u haul.
linda b | Overall ExperienceWhy don’t a truck that travels a distance have cruise control ? That part sucked
JACKIE LI had a great experience with my current trailer rental. I cannot think of anyway that they could of improved my experience.
RICHARD WThe line for services and lack of urgency was not met but when finally assured it was in a very friendly mannor
Jamie Q | Overall ExperienceThis place is in an area that has high crime rates. I did not know that at the time. The people here could give a crap about you and are rude. I suppose they have to deal with a bunch of crap but that’s not my fault. I call, leave messages and never get calls back. Just ride.
Robin M | Overall ExperienceThis experience has been a disaster. I called about picking up my U-box and set an appointment for 12pm on Sunday 5/19. When I got there they couldn't find my U-box and come to find out it's cause they had given it to someone else, so I had to wait on that person to bring it back. They person that they gave it to was from a moving company, he wasn't responsible for my stuff and didn't care cause when I watched him pull up, he was driving a U-haul truck pulling the U-box very carelessly. Then the wires on the trailer weren't working, so I had to wait while the technician When I got home and opened my U-box, some of my things were damaged. I returned the U-box that same day and when I asked the person if there was anything else I needed to do to close out my rental he said he would take care of it. I should have known better because it was the same person that gave my U-box away. I thought everything was done until today I see that I was charged a storage fee and when I called to ask about a refund, it couldn't be given to me, Ashley had to put in a ticket for it to be reviewed.
Rupert HThe surrounding area is a bit "rough." Not the fault of U-Haul, but while hooking up a trailer, you are on the other side of a homeless camp. On the other hand, nobody bothered me and I was treated with utmost courtesy and kindness by the U-Haul staff.
MAUREEN BWas fucky covers left in truck wasn’t cleaned out from last users dust dirt everywhere lock was still on and when I asked about being 20 mins late because I was filling up the tank u charged me for a whole other day very disappointing
JOHN PHad to wait 15-20min to speak someone about acquiring my equipment that was already reserved and I was already checked in. Multiple people were in line ahead of me but the store associates were spending time talking to them more than they were getting them moved on with their reservations/requests. Was hoping to pop in and then back out. Will still be renting often from this location as I have not experienced any major issues or problems yet. Thank you.
Nikolas DWorker unhooked my trailer and said I was good to leave, they must not know what’s going on because they called me saying I had not returned my rental when I did. Guy in charge called me saying they didn’t have it, he went to look for it and couldn’t find it, when in fact it was there. Wouldn’t recommend, guy there has no idea what planet he’s on.
Hector NThe only downside is the location of a homeless encampment near the facility. Nothing Uhaul can control.
James R | First ImpressionsExcellent customer service.
Kevin KFairly well organized, lacked urgency as to checking out
DENNIS MGood overall experience. I was in and out with the trailer rental in 10 mins. The staff was friendly and helpful
TIMOTHY DSometimes the time I may have outside of work my schedule is when the office is closed.
koweta t | First ImpressionsMy storage unit was robbed, my lock was still on, I’m filing a police report. I want to view the camera recordings. I will never use U-Haul again.
Dana B | Overall ExperienceThe trailer initially assigned to me seemed to have a light out (brake light), but the staff member helping me quickly found another trailer, moved me to it, helped me check the lights, and I was on my way in no time.
SHANE WI made my reservation with Robert. Even though I asked for an indoor unit, I was assigned a container. Arrived at the location after 5 p.m. My unit number did not exist. Another employee who was still hanging around after work called Robert and Robert told him to tell me there was nothing they could do. I had to make another reservation for an indoor unit. Had no idea what building it was in. When we finally found it, the alarm went off for a good 15 min after I put in my entry code even though I also disarmed it. No lock in my unit as advertised so it sat unlocked overnight until I could get a hold of someone in the morning. All the meanwhile I was paying my mover $155/hour with about an hour wasted. I would like that amount compensated towards my unit or a refund for that amount. It was an awful situation all around. If I'm missing anything bc the unit has to sit unlocked I'm going to sue UHaul.
Amber C | Online Move InI had to air up the tires on the trailer I rented and sweep it up. I cannot say I’ve had to do this at any other U-Haul location I have picked up from before.
Alex BEverything was perfect !!! Give them RAISES !!!
KIMBERLY BThis location was so quick and easy to rent a trailer. The employee greeted me and called me over as soon as I walked in the door. I was in and out in under 5 minutes including hooking up the trailer. No changes need done at this location, keep doing an amazing job.
TIMOTHY GNothing. Your customer service is great
Michelle Dnothing. staff was fantastic
JACOB MThe check in and check out process was fairly easy. The back of the truck smelled like rotten meat or some type of spoiled food and had something sticky spilled in the front of inside. Also wasn't given any instructions on returning the truck and after finding a place to park down the street. Walk all the way to the entrance only to be told to go back and bring the truck to their service line. That was pretty crappy especially when the guy had no other customers.
RANDY FAlways a pleasure to do business with this location. They are so helpful and go out of their way to make sure everything goes smooth.
Carl SThe staff was very friendly and helpful.
ARTEMA GThe automated system confirmed I would have a pickup rental. When I arrived there were no pickups on the lot and the staff were unaware of my request. They were very helpful, but I was not a fan of whatever automated process confirmed a vehicle that I couldn't use.
SAMUEL LThanks
JEROME HGreat people. Pulled in and took great care of me.
SEAN HFriendly people and hard working.
JERRY EAlways have everything ready and nice customer service counter people. Thank you so much!
Charity NExcellent customer service.
AMANDA PMr. Danner was very helpful and friendly and informative. He helped get all my things out and was very patient. I would definitely go back to that uhaul storage area for All my storage and moving truck needs 💯
Michelle W | Overall ExperienceTrey was great in Omaha!
JACQUELINE MI honestly doubt you can improve for the next customer, my only issue is all the homeless people and camps all along where you have to walk to take pictures and get in your truck.
Joshua CEverybody was friendly and professional. All my questions were answered and I felt valued as a customer!
GEORGIANA Wawful, charged me for miles i didn’t drive, lied about the cost and charged me for fuel when i put gas in.
AIDAN JThe truck was dirty in the back and I had to sweep it up myself and mop it a little bit with paper towels it was a lot of sticky stuff on the floor bed of the truck and also an open-use condom it smelled like booze as well as if someone was living inside of it, if this location can keep the truck doors locked at all times when not in service being rented and have it clean and ready for customers this would be a fantastic location because the customer service is already good here just need to work on securing and cleaning its rental equipment more proper for use!!.
BILLIE RGas was low on a cold day. The vehicle was accelerating slow.
TENISHA MThank you.
thomas m | Overall ExperienceI canceled the storage unit and was charged anyways and they didn’t want to give my money back and pretended that they didn’t know why then Patrick made me call the manager who told me that it won’t get back into my account until Thursday and that it was his fault but he also didn’t care that he did it and you’ll be able to hear the encounter according to Patrick so they should both lose there jobs.
Jessica R | Online Move InBack of the truck smelled like burnt garbage. The fuel tank was at 1/8 when I got it so I assumed leaving it halfway to q quarter tank above that would be fine because there was no proper warning about this "Fuel service fee" BS in the frankly broken app and I was under the impression you couldn't actually be punished for leaving the truck sith more fuel in the tank than you found it with. This was definitely the nail in the coffin for me with UHaul, though I'm doubtful anybody cares since you got your pound of flesh from me. Penske's looking real nice right now.
Sawyer BThe U haul team was always helpful, willing to resolve any problems or concerns and very respectful.
DIANNA M | Overall ExperienceThe van overheated twice. The gas gauge was busted so when i tried to get the gas to the return level it took $40 to get the gauge to move and cause me to put half a tank more than needed. The dolley had a broken ratchet strap. I had to purchase a new one to finish my job.
MATTHEW EThe staff at this location were very friendly & helpful. This is my go to spot for my truck rental needs
SHANNON HBetter employee customer service skills. Rental truck had trash and beer cans from previous renter in it, and I did not recieve my furniture dolly. Overall, not a good experience.
CHARIS AVERY HELPFUL WITH DETAILS!
WALTER GLove the staff here. Extremely helpful. I just wish there were better hours to access it.
Jasmine R | Overall ExperienceThese guys did good. I had one challenge, where my auto mover was checked in, even though I was still coming to pick it up. That led to some confusion. But good service and nice guys.
TOKEY BScammed out of money
Nadia DIt's always a pleasure staff is always prompt and bringing the vehicle or giving me the policy and procedures of renting their equipment very mandible very respectful Love the location
ARLENE J | First ImpressionsWas not provided the trailer that I had booked online.
MEISAM SThe people at this location provide fast & courteous service!
ADAM SWas able to drop off hassle free!!!
JAMARR HMr.Danner very welcoming and professional 👍
ALAN WI rented a car dolly, the first one had lighting issues with broke wires. the other one had bad tire straps, and they had to replace them while I was waiting. why don't they look over their equipment and do preventative maintenance? I couldn't Imagin how their Vehicles are maintained. The staff was okay, but the location was really sketchy with Homeless people around the rental yard and we didn't feel safe in the parking lot as for they were roaming around and had Tents set up on the sidewalk of the lot. with that said I will Not recommend this location to anyone and Never use this place again. being Military i have used U-Haul for my moves and this has been the WORST location I have ever encounter. and usually U-Haul locations offer us a Military discount on rentals, but this place looked at me like WTF. just a weird experience that turned me off to this place!
MATTHEW EThere was a lot of trash everywhere, homeless people all over the streets, it was not kept clean or organized by any means. We also ended up having to pay for fuel when our package had mileage included, so all in all this location was not great and our overall experience was okay but except for the fuel.
Trayton HOne of the latches on the safety chains was damaged.. but other than that it was a good experience for the 16 hours drive from Omaha Nebraska to Baytown Texas
Jay jStaff were all helpful, professional, and knowledgeable.
RULITA RNothing. Mr. Danner served me personally and was very polite, courteous, and well informed about everything and explained everything to my satisfaction.
MICHELLE WNot hold the money so long give back within 24hrs
TRACY AThey're are friendly, understanding, and caring. I felt as if I was their family, you guys are amazing, keep up the good work.
LATISHA GThank you!
Teraniesha H | Overall ExperienceHonestly pretty poor. Horrible customer service looks like the people hate working there. The garage is sometimes open at all times which defeats the person of being secured. And it’s actually not 24hours.
Diana A | Overall ExperienceI appreciate the help I got when I fell behind a month. They made me feel better about it, I had fell ill and the young lady wwholeheartedly showed compassion.
robyn p | First ImpressionsGreat experience!
Justin Y | Overall ExperienceEasy access staff helpful
Zora B | Overall ExperienceFriendly and professional staff. I fair and honest business. Excellent service over all.
Andy W | Overall ExperienceRobert the manager was Outstanding!
Steven B | Overall ExperienceQuick and easy with no issues.
Nicholas M | First ImpressionsRobert Danner is a wonderful person. He’s also an excellent manager, and has a lot of respect and empathy for his staff and customers alike. We had an excellent experience renting from him at this location. Thank you, Robert!
Amal A | Overall ExperienceI rated a 3 because I forgot about the free lock special you were running. Your employee handed me a lock and I thought he wanted to sell me one. I told I already had a lock and he said ok, and walked off. That was the free lock but he didn't bother to tell me it was free. It really sucks when you can't trust the people you do business with. Do better UHAUL
Robin M | Online Move InI really wish access hours were later than 7pm but it's not that inconvenient, id still recommend to others.
Matthew H | First ImpressionsSales very
Eugenia L | First ImpressionsThank you for making this move pleasant!
JEWEL C | First ImpressionsThe manager was always professional and helpful kind and compassionate always made me feel as a valued customer and he appreciated my business
Lorie H | Overall ExperienceI thought I was getting the one month free they just gotta communicate the deals to the customer better. But overall great storage facilities
Rolisha E | First ImpressionsThe truck I rented was dirty , half full & also drug paraphernalia was in the truck on the floorboard. Time the manager he offered an apology but did nothing to rectify the problem
Natalie H | Overall ExperienceAppreciate the very helpful and friendly staff. Made a stressful move a little less stressful. Thank you!
Amy M | Overall ExperienceManagement was great
richard f | Overall ExperienceAble to get storage quickly and conveniently.
Angela R | First ImpressionsThe contents of my unit were destroyed by something dripping from the above unit. It caused me much anguish and extra work cleaning it off as I am still trying to clean it off. Also after this last snow there was much ice and the main door wasn’t working…impossible to get in and out with a cart.
nancy h | Overall ExperienceThis is an amazing storage facility with great staff. Unfortunately, I never felt safe going to the storage unit alone. There are a lot of homeless people that roamed the area and sometimes inside the storage building.
Hope T | Overall ExperienceSuited our needs quite well; Price point acceptable and average the unit size we needed. Access to unit was secure and easy. Staff was always informative, kind and helpful. It was easy to set up the contract, create on-line access and establish auto-payment for our unit. Would definitely utilize this facility again in this part of Omaha for any future storage needs.
sheryl g | Overall Experience4 stars. Homeless people stay in the way and a roach was in my unit. Only saw one but other than that excellent units. I love how you can reverse the trucks or your vehicle and load or unload your stuff in the garage area. The homeless are always acting like their moving or sorting stuff but they just hang out during bussiness hours.
Jaquez H | Overall ExperienceThe hours were a little inconvenient considering my work hours made it almost impossible to stop by the storage, but I was very happy with my purchase otherwise
Justyn L | First ImpressionsAt times have a hard time getting someone to answer when calling
lisa v | First ImpressionsBilling and payment process are no good. However, Robert Danner and his team are the best.
Tekwilia G | Overall ExperienceThe last few weeks their was a lot of trash and furniture around the storage. That is what you see when you walk in the storage.
deana t | Overall ExperienceWorked out great for us. Thanks!
John F | Overall ExperienceFilthy. Homeless people living in storage units & brought all that goes with it. My son saw a man laying on the ground being beaten with a golf club. Everything they owned was disgustingly dirty. I was promised an inside climate controlled unit and instead got “whatever was left. We will NOT be back!
carey r | Overall ExperienceThe Manager was always so helpful🤪
Eugenia L | Overall ExperienceThis is the second time I’ve rented a storage unit at this location. Each time has been a pleasant, positive experience. Facility is secure, clean and well-lit. Staff is knowledgeable, friendly and courteous. Keep up the good work!
Jennifer K | Overall ExperienceOur storage was located in the middle of the homeless camp. So messy and smelly. Not a fun time trying to load in and then move out.
Kevin D | Overall ExperienceOffice staff would not answer the phone and did not return phone calls, including messages left on (Robert Danner) the store manager’s cell phone.
Keith M | Overall Experience🫡🧡💯
Mo B | Overall ExperienceWhen I arrived form out of state, the storage facility was too small. I canceled my order on site and here we are 3 months later and I am still getting monthly bills charged to my account - I have made several calls to stop charging me for a facility I never used. I would never recommend.
Maureen P | Overall ExperienceThe staff was amazing and thank you again
Tia D | Overall ExperienceThank you
Lawrence C | Overall ExperienceThey have great customer service 18th st
Carollanda T | Overall ExperienceRobert was so kind and helpful to us! He explained how everything worked and even gave us the lock to our unit at no cost! I would recommend to everyone!
Carmen N | First ImpressionsRobert is the Best! He worked with me the whole way through. Thank you Robert Sincerely AmberBarry
Amber B | Overall ExperienceI wasn’t aware there was a unit across the street from the main building. It would have been nice to know ahead of time.
Kayonia G | Online Move InThey have been very helpful to me through the past what couple of years
Darnell J | Overall ExperienceI was surprised at how simple it was. The person who I got the padlock from was very friendly. I’m grateful this is here during a life transition. Thank you!
David N | Online Move InVery pleasant staff.
Carlee L | First ImpressionsRobert and Kosha provided outstanding service for me and really appreciate everything they did for me! They were both very helpful and went beyond & above for me!
Heather S | First ImpressionsI could not shut the g a rage door one night freezing cold and felt like creeper out!
Maria S | Overall ExperienceOverall, excellent. I just feel sorry for those homeless people not having anywhere to go but the storage areas, this is sad.
Dobromir D | Overall ExperienceJust be aware of the homeless population in the area.
Darnell M | Overall ExperienceRobert Danner provides incredible customer service! I always go to this location for everything because of him and his great staff!
JULIE B | First ImpressionsOutstanding customer service.
Michael F | Online Move InStaff was great and set a great tone for someone who is new to the city :) 5 stars*
BEN R | First ImpressionsOnly issues were that it is in a sketchy part of town. Always had to watch my back while unloading. The alarm would trigger easily too, even after disarming my unit. Still satisfied because my stuff survived being stored.
Luke R | Overall ExperienceThank you, Robert!
Leigh-Ann I | Overall ExperienceThe size of the storage was very disappointing and walking up steps to get to the storage my hips are no good and my back
carolynn m | First ImpressionsWe had great customer service from renting the storage unit to renting a vehicle. Thanks to Robert and his team for all the assistance that they provided. Very flexible and accomodating.
Mark J | Overall ExperienceSuch a great team working on Sunday evening. Made it so easy.
Joey M | First ImpressionsGreat staff, thank you for the help and deal!
Kassondra R | First ImpressionsFront desk girl was very sweet!
Patty D | First ImpressionsThe locations was great. The facility was great. The staff were friendly and helpful. We needed at access at off hours so their limited hours were inconvenient.
Sarah G | Overall ExperienceSo happy with Robert & all the staff. They do a great job & are always helpful, friendly & watchful. I highly recommend UHaul storage & all their services!
CARLA M | Overall ExperienceThank you for making moving things from one town to another very smooth… with a storage site too! Very convenient!
LINDA M | First ImpressionsMillard is the best....
Millard B | First ImpressionsI love good customer service!! The entire staff that I met was so friendly and helpful. I have always rented from UHaul whenever I moved to a new location. I would definitely refer UHaul to my friends and family. Thank you for your Excellent Customer service!!!
Lisa H | First ImpressionsKind and helpful staff.
Ryan M | First ImpressionsThank the staff for a job well done
mark l | First ImpressionsMy receipt says $200, my bank statements states they took over $500. I was told it’s bc I rented via phone and it’s nothing staff can do and manager was out for days working from home. My bank sent an itemized statement via email to said manager and I called, nothing. It’s been over a month. I removed my property and closed my rental storage unit days prior to next payment and will be contacting my lawyer with my receipts.
JOYCE B | Overall ExperienceOne employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.
Lydia J | Overall ExperienceEdward and Robert were GREAT!
CHRISTOPHER H | First ImpressionsThe staff was very polite and professional
Sheena J | Overall ExperienceAccess closes too early but given the area of location, I understand why.
Rosalie M | Overall ExperienceAlthough I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.
Thomas H | Overall ExperienceAwesome service and friendly staff!
Nakia J | First ImpressionsEverything was explained and everyone was helpful
CONSTANCE S | Overall ExperienceLocation was very convenient for me when I needed it. Price was fair and the unit was easily accessible.
Alfredo J | Overall ExperienceLike I said before your people were extremely helpful.
Steven A | Overall ExperienceDirty cabin with cockroaches. Manager didn’t have any more trucks and sprayed the cabin with bug spray. Had to drive it for hours smelling the bug spray fumes!
ABRAHAM R | Overall ExperienceThe GM did a great job of taking care of me since Council Bluffs didn’t have my reservation. Awesome people and place thank you!!!!
Steven A | First ImpressionsI would have given a 5-star if the we is up to par. I could not pay online. Otherwise it’ was a great experience and would use it again.
Joseph B | Overall ExperienceThe staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.
Torye R | First ImpressionsLoved the calmness of employees. Some U haul I have visited have very rude employees.
elvis n | Overall ExperienceThe manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.
Veneta B | Overall ExperienceThe hours were very inconvenient
Marcela M | Overall ExperienceThe manager and staff were awesome. Best customer service experience I’ve had in a long time.
Veneta B | First ImpressionsGreat place and helpful staff.
Timothy A | Overall ExperienceThe General Manager is thee best very knowledgeable of the company and GREAT customer service.
VICKI W | Overall ExperienceStaff had the best customer service!!
LESIA L | Overall ExperienceThere is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.
Jacey G | First ImpressionsAccess hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!
Spencer C | First ImpressionsWhen I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don’t have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.
Rebekah V | First ImpressionsGreat job!
Timothy A | First ImpressionsVery helpful and friendly staff.
Carissa B | First ImpressionsThe guys were very friendly and helpful!! Great customer service!
Linda D | Overall ExperienceHad it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don’t think that employee from “old style U-Haul” works at our location very often. I highly recommend the Downtown Omaha facility.
Lydia J | First ImpressionsWe were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.
IAN C | Overall ExperienceI wish access to storage was a few hours later.
Daresha M | Overall ExperienceEveryone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!
Jordon B | Overall ExperienceThe first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue
VICKI W | First ImpressionsMichael Walsh was the best!! When times got hard for me and I couldn’t pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!
Britney G | Overall ExperienceMicheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!
Kara S | Overall ExperienceMichael Walsh is the Best Hands Down!!!
Britney G | First ImpressionsMichael the general manager was always on the ball, and the facilities were clean and well maintained and lit!
Steven F | Overall ExperienceThe team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.
Greg P | Overall ExperienceEveryone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.
Kelsey P | Overall ExperienceI would recommend this storage
Trenda F | Overall ExperienceMichael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues
Robert B | Overall ExperienceIt was hot inside the facility
Dora A | Overall ExperienceGreat customer service.My experience was pleasant and they were really courteous.
dorathy S | Overall ExperienceEvery employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.
aaron z | Overall ExperienceVery polite , helpful and make you feel very secure with your house hold staged there.
Darrell N | Overall ExperienceGot changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues
Rondele K | First ImpressionsYou guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!
Ashley M | Overall ExperienceThis was the best moving experience I've ever had.
Jocelyn B | Overall ExperienceMichael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael
kevin o | Overall ExperienceVery nice facility and helpful staff. Thank you.
Kenneth D | First ImpressionsI wish they 24 hours. I work weird hours
Shirley R | Overall ExperienceThe employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you
BreJuana A | Overall ExperiencePrefer 24 hour access. However, the hours did not impact the great experience at this facility.
devon f | Overall ExperienceWith the exception of limited hours everything was great
MARcus R | Overall ExperienceAmazing Staff easy ans fast
Anisa A | Overall ExperienceGreat service
ROBERT H | First ImpressionsEveryone was so helpful and friendly was a fantastic experience!!
Brenden S | First ImpressionsUNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel
JEWEL W | Overall ExperienceN/A
christina a | Overall ExperienceAlways received excellent care from the staff here. Great folks, every one of them.
alec k | Overall ExperienceMichael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.
sally s | Overall ExperienceThe representative Michael was friendly and nice customer service skills.
ladanna m | First ImpressionsLiked.
hester J | First ImpressionsOnline billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.
Brian A | Overall ExperienceExcellent service
kathy w | Overall ExperienceExcellent storage facility
susan t | Overall ExperienceGreat location easy to get in and out.
LETICIA B | Overall ExperiencePeople were friendly and helpful. Would recommend using them.
Robert S | Overall ExperienceAwesome
Albert H | First ImpressionsThe only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude
Delonica W | Overall ExperienceFriendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.
nathaniel b | Overall ExperiencePoor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn’t clean Smelled like an ashtray had to ask them to clean it out and I had to wait
Delonica W | First Impressionslove the service like the way they work together as a team and they were very helpful
Lawanda B | First ImpressionsGreat experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton’s campus made it so convenient for our family. We
John W | Overall ExperienceI had a good experience and will recommend your company for any hauling or storage needs
taletha r | First ImpressionsThis location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.
CHRISTOPHER E | First ImpressionsI wish they stay open to at least 10:00 pm .
Kimberly M | Overall ExperienceN/A
jojo l | Overall ExperienceStorage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Highly recommended.
matthew c | Overall ExperienceThe group of people working at this U-Haul are fantastic
Robert S | First ImpressionsVery helpful and clean!
kevin o | First ImpressionsVery helpful employees. Would recommend this Uhaul to other Creighton families
Lisa T | First ImpressionsThanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie
Debbie B | Overall ExperienceLack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.
Greg R | Overall ExperienceExcellent customer service
Kirsten B | First ImpressionsEasy and quick service. Very clean facility.
Nancy C | First Impressions6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr
Brian V | Overall ExperienceCustomer service was very professional and friendly.
Patricia S | Overall ExperienceThe man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again
patricia w | First ImpressionsMichael & Michael are 2 of the nicest gentlemen I know.
terri o | Overall ExperienceVery clean and helpful staff members
Eric G | Overall ExperienceCustomer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.
Patricia S | First ImpressionsEveryone was so helpful, great experience
CAMILLE A | First ImpressionsGreat friendly staff very helpful and polite
Hashim C | Overall ExperienceGreat service very polite and helpful.
MAKALA R | First ImpressionsThe store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.
anthony r | Overall Experienceevery one was so helpful and so kind to me . it was great
Linda L | ReservationThey went all out to help me.
terri o | ReservationI emailed multiple times asking questions and never got a response.
Melanie P | Overall ExperienceGreat facility
Anthony G | ReservationNever again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu
Gaillard J | ReservationThe facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.
RICHARD C | Overall ExperienceExtra finally and helpful staff
Michele M | Overall ExperienceSo much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!
jojo l | Overall ExperienceWe used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.
Ted H | Overall ExperienceVery professional and helpful sfaff!
Nat H | Overall ExperienceAlways clean and friendly
Anita W | Overall ExperienceExtremely convenient for storage for college students.
gerimi s | Overall ExperienceVery helpful
Wallace F | Overall Experiencethanks
David G | Overall ExperienceMove-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.
Zachary W | ReservationDecent facility besides being hotter inside than outside.
Elaina W | Overall Experiencefacility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.
James S | Overall ExperienceGood business thanks
alberto A | Overall ExperienceWonderful employees, know me by name
Anita W | Overall ExperienceAll good except for the strange people that went inside there unit for 20 or so minutes.
Matt S | Overall ExperienceFriendly staff and very helpful.
MICHAEL B | Overall ExperienceEverybody was super friendly there and so helpful :)
Anni F | Overall ExperienceMichael was incredible to work with at every turn. He went above and beyond to take care of me and make sure I had everything I needed durning my move!
Madelyn S | Overall ExperienceVery accommodating
Lokesh G | Overall ExperienceWhat can I say? There is no Uhaul facility anywhere in the metro area that even comes close to this one in terms of customer service and professionalism. Hats off to Michael and his team.
gary j | Overall ExperienceMichael was Great!!!
freank w | Overall ExperienceGreat storage will be doing it again with them
DESHAUNA S | Overall ExperiencePlace was clean and staff was friendly but billing is absurd! I tried signing up for auto pay and EVERY month I received a late fee and had to call and try to sign up again. I definilty overpaid!!
Kwin K | Overall ExperienceIt was a great experience working with U-Haul and the great staff. From the manager to the gentleman who helped me find the moving carts, everyone was very nice and helpful. Thank you.
janice a | Overall Experience