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Shayne RCustomer Reviews for U-Haul Moving & Storage of North Nashua
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, but returning using the app was a bit of a challenge...the cellular internet service (AT&T) is weak at your location and the wi-fi doesn't work well outside.
Jordan MGreat staff, friendly and very helpful. I would go there many times more and I would refer to family and friends.
Leonardo R | First ImpressionsI found the process of renting from Uhaul yesterday to be super easy and efficient.
Timothy FNo problems. Secure facility.
Timothy C | Overall ExperienceJust a better wifi for the app
William MGreat service! Quick checkin. Spotless vehicle!
Jan WWhile driving to U-Haul truck, the ABS light came on and also the airbag light came on steering wasn’t that good either?
DOMINGO FStaff is amazing and very informative.
Tierra H | First ImpressionsNothing. You guys were so helpful!
Jonathan SYour 5+ hour IT outage on Friday, March 29 could not have happened at a worse time, end of the month, ahead of a active weekend. The lack of IT attention to this issue which blocked employees and customers from booking rentals is unacceptable. Working in IT with software that monitors these sort of web applications allows me to understand how impactful this sort of outage is on your business and reputation. I only hope that your senior managers take proper steps to address this clear violation of customer trust.
Daniel KDeb is amazing and so is the staff
Steven WI rented a van to drive 1800 miles 1way. Thankfully before loading the van with moving stuff we took a trip to the goodwill. Also in Amherst. That van did not make it 20 miles. It would not properly shift and had warning service lights on. We were told that was common. Needless to say we replaced it before leaving our area in nh. Shame on them for attempting to send me off cross country in a seriously unsafe van.
Lori WNorth Nashua U-Haul is awesome
SAMUEL HOutstanding service
michael rThe service was professional and it was done better than timely fashion. You literally were in and out.
Victoria GGreat service, friendly staff
Daniel GEvery one who works there are good people
KURT FI been going to Uhaul for many years but Nashua on Amherst st is the best. I could go to one closer but Deb and her team are the best and am willing to go the extra mile for their fantastic service!
CLAUDIA HDeb was excellent only issue I had was my drivers license was from mass but I was renting a truck to help my daughter throw stuff out at the Milford NH recycling. My daughter lives in Milford NH. I was questioning why I was renting a truck because my license was out of mass. I told her what it was but in a way I was feeling interrogated . That was the only issue but overall friendly staff and the establishment was very clean .
Carlos SThe trailer I rented did not fit the vehicle for which is was intended. The UHaul website indicated it would fit a Tesla M3, but the stopping plates were too high for the front bumper to pass over. Therefore, I had to return the trailer to a different location than intended and have requested a full refund for this inconvenience.
Thomas WDrop off exeprience left a lot to be desired. preferred to drop off to a real person and not a drop box. Had to call back to uhaul twice to get a real person drop spot near me.
Thomas KThe price is very high for the truck
KURT FThe trucks were clean my only complaint is…. I have rented 2 trucks from this location in the last month and half and both trucks had broken driver seats. I am short so I need to pull the seat closer to the steering wheel and I could not do that on both trucks.
Cris CLove this location, personnel and professional staff
Peter CDefinitely recommend. This was my second equipment return to this location and I had a storage shed for a few months after our initial move. Dropping off equipment is very easy.
William BTell customer to read the contract prior to accepting.
TOM KDeborah and her staff are the friendliest, most professional people I've ever worked with. Highly recommend and if I have storage needs in the future I wouldn't hesitate to rent here again. Thank you so much!!
STACEY P | Overall ExperiencePlease give everyone that is employed at: U-Haul Moving & Storage of North Nashua, 476 Amherst St Nashua, NH 03063, a monetary financial raise. I traveled all over America with the help of U-Haul equipment over the past four years and the employees at the U-Haul in North Nashua are the most polite people that I have met; their professionalism and helpful conduct is invaluable.
AIDAN D | First ImpressionsStaff is awesome!
Philip jSuper helpful staff, great experience
Alastair GTruck was old but clean. Window crank knob was broken so hard to roll down.
Keith TI rented a 20 ft truck for 24 hours. The battery died , 10+ year old battery in it) the truck smelled of anti freeze , it also died in the middle of driving. These trucks aren’t serviced don’t rent unless you have a bunch of time to diddle dally .
Heather NPulled my truck up and the girl immediately came out with a smile on her face. Asked how the trip went and answered the 1-2 questions I had. Very friendly and helpful in my check out.
James CThis uhaul is the best in nashua the one on dwh does not compare to the level of service at this one.
Jason H | Online Move InI was going to pick up some furniture. I took the uhaul van, and on the way to pick up the furniture the person I was picking it up from called me and said they couldn’t meet me. I turned around and went back to uhaul and told the uhaul representative that had checked me in what had happened. She said that was awful and I probably wouldn’t be charged. I went a total of 14 miles and was charged $64 for it. Find someone else to use. This was a complete ripoff.
Jean KThe U-Haul box was much cheaper than anything else I found out on the Internet not one thing was broken when it arrived after a trip from Vermont to Louisiana. Unreal.
BRENDA BI could not be more pleased with my excellent experience with uhaul in nashua and sturgeon bay. Thank you all so very much.
Paul CDo not give them a truck with a broken roll away door. Took 2 hours out of my already very hectic, very stressful moving day.
Tanya BEfficient and easy.
Angela GTruck had seen its best days although very clean. Drivers seat was beginning to all apart and back door to the box was tough to pull down. Steering wheel would shake when coming to a stop( red light).
Keith TDeborah and her staff are great. They were able to help with my size problem for a Ural Motorcycle. The faculty is clean. Very helpful in hookups.
Edwin VThe people there were polite and friendly
WILLIAM LI would definitely use this place again if I need a storage!
DOLORES C | Overall ExperienceThe absolute nicest UHaul ever!
Edward FIt was really easy to get a truck
Yohan LQuick, clean, easy!
Roger DThe manager -Deborah Skerry - was great ! She always makes renting a vehicle an excellence experience .
Michael KKeep your service just like it was for me. Manager Mike was very helpful and entertaining. Also, the female employee at the front desk was fantastic.
Robert GThe driver’s side mirror was so tight, it couldn’t be easily adjusted. It showed too much box and definitely didn’t conform to correct principles of mirror adjustment. Check all mirrors before renting.
Ted BYour service was excellent. I appreciate it. Thank you!
Stanislav VQuick, easy, and helpful!
James SVery friendly & clean. Great experience
Roger DStorage facility was very clean and well kept would use U-haul in the future for storing
Jonathan L | Overall ExperienceAbsolutely love the service at this location and won't rent a u haul from any other location!
Courtney fI was not impressed with the manager. She seemed miserable and demonstrated a poor attitude. Her greeting made me want to turn around and walk out and would of if I didn’t need the truck right away.
Richard DAgain both locations were great!
PAUL MThe staff was helpful, knowledgable and friendly. The location was very clean.
SUSAN C | First ImpressionsNothing based on my experience.
joseph cThis U Haul is amazing. Debbie and her team are all very courteous and interested in ensuring that the customer has a perfect experience. Great job.
Kent BEveryone working there were friendly and helpful. I love the huge driveway to the massive building which makes it easy to drive up and park right up close to the door. Automatic door entrance and massive elevator makes it easy to navigate.
Todd D | Overall ExperienceNone
William P | Overall ExperienceThe woman who helped me was extremely friendly, knowledgeable and helpful
melanie bDebbie is so friendly
JAGADEESWAR BEveryone was very friendly and even helped me out with a moving company to help out. Thank you so much especially to the team at the Amherst Street location!
linnea sTruck was warmed up and ready to go upon arrival.
Phil BDrop box lock difficult to align code and difficult to unlock. Drop Boxes not under a roof area so when it's raining you are getting wet trying to unlock a difficult lock to unlock, even with the correct code. Inside staff slow to respond/help. Self check-out app on mobile device fairly good except for last set of prompts.You're on the final screens of the self-checkin app and you are expecting to see the lock combo and the number of the drop box the key is in. That information is not provided until you click the final pushbutton, which states something to the effect "Rental has been picked up". Misleading. I didn't and wouldn't have known padlock combo was provided on the screen once you clicked on that pushbutton. My sense would be that I would click on that button once I have obtained my padlock combo and obtained final possession of the vehicle. The scene for me was the following, it's cold and raining, I'm waiting by the key boxes getting wet because they are not under a roof, I'm trying to find the combination but it isn't available until I clicked the pushbutton, "Rental has been picked up". I go inside after walking around front of building because side doors are locked. Inside staff slow to react and respond. They eventually do but need to be prompted to do so. Staff member has difficulty unlocking padlock , even with correct padlock combination. You have completed the online process, but staff member questions this, because she hasn't updated her online menus. You are a bit frustrated by the process, the staff member detects this, and farewells you with a "Have a nice day" because she feels you are being difficult. That I could do without, I needed helpful and attentive staff, that can be friendly to make the process even quicker. I do like the self-checkout and check-in mobile app, that last pushbutton needs to have a different label. Something to the affect, "Obtain padlock info". I do like the ability to obtain a vehicle through U-Haul. Overall it's a convenient process, but there is always room for some improvement. Thank you for making these vehicles available to the consumer.
Jerry SExelent service fast and no headaches
RAMON T | First ImpressionsThe people at UHaul are fantastic. The trucks need to step into the 21st century. Most States required hands free devices to make and receive calls. Although the hardware was in place, the software did not allow me to connect my phone. I wanted to have my GPS audible through the truck speakers as the cab is uninsulated and extremely loud. Perhaps UHaul could invest in their trucks so that customers could function on long trips.
Robert IGood processing. Fast.
scott aNothing All was perfect easy reservation easy pick up and easy return Great pricing highly recommend others to use this location
Edward JThe truck service light went on. The truck was old and ran horribly. Price was way more than expected.
Kerry DStaff was super nice and accommodating
NICHOLE D | First ImpressionsThis facility is fantastic. Being able to load and unload in a enclosed garage area is next level!
Chevan R | Overall ExperienceStaff most helpful, and informative
CAROLYN M | First ImpressionsNo refund for three weeks I didn't use but paid for, otherwise have used Uhaul for years with pretty good luck and service.
TRACY B | Overall ExperienceOverall great facility
Christopher S | Overall ExperienceLuke did an excellent job with preparing storage rental agreement and walking me through safety features of the storage space.
PEARL W | First ImpressionsDeb the manager is awesome. I’ve been doing business with the Nashua location for many years. Always accommodating and willing to help.
DEBRA A | First ImpressionsDeborah is the most helpful and friendly person. I very much enjoyed working with her. The facility is so clean. Happy to store my items here!
STACEY P | First ImpressionsVery friendly and helpful manager. Will recommend to others
PHILIP B | First ImpressionsSeamLess,Experience!! Minutes, is All it Took..to have it All Together! Truck,Storage.. Fantastic Rates!! Complete Blessing~ Thank You,Very Much! Catherine ~
Catherine M | Online Move InDeb was always helpful and made a difference in this experience. Thank you Deb
Michael B | Overall ExperienceThe workers are very friendly to my wife and me. They communicate with us through writing the note easily. We are Deaf.
Stephen M | Online Move InHad a problem with the elevator once for the 2nd floor.
Colleen P | Online Move InI walked into the Nashua location,! located on Amherst St at 7:50pm and I knew I was cutting it close to 8:09pm, but I was greeted right away by your General Mgr and apologized for walking in right before closing time, but had to wait for my friend to bring me there. She looked exhausted, but was so friendly and gave me 100% Customer Satisfaction! Please note: This is the first time I ever walked through the door of this facility and was uncertain how I was going to be treated right before closing time. The women’s name is Deborah Skerry who made my experience comfortable and welcoming! Thank You! Sincerely, Rebecca Perry (new customer for self storage also at this time).
Rebecca P | First ImpressionsMore customer parking needed
BRUCE L | First ImpressionsI was very happy because there were many times I was late on my payment but was given time to pay it.
Devin J | Overall ExperienceBeyond excellent.
Derek A | Overall ExperienceReally easy!
Susan H | Online Move InThis was the best rental U Haul location I ever used very caring and gave me the attention that was asked for the manager was super and gracious no
Marion O | Overall ExperienceDeborah Skerry was great. She truly helped me out and I would recommend this location just because of her forever!!
BRITTANY H | Overall ExperienceFront lady was so nice and kind ,thank you mam.you are awesome
Rohan K | First ImpressionsI'm very impressed with the staff, and the facilities.
Lee H | First ImpressionsBest storage facility I've ever used.
TRAVIS S | Overall ExperienceThe staff at this location is always friendly and helpful. Routinely the best UHaul I’ve worked with.
Tyler H | Overall ExperienceI found the experience to be smooth, great location, and the manager was very helpful to make sure I understood how to access the facility and exactly where my storage unit was in the building.
OSCAR A | First ImpressionsThere were two people training and they couldn’t figure out what they were doing even with the reservation I had brought with me. That wasn’t the issue because they were so kind and I’m very patient and understanding. It was when the woman Debbie came in. My father was just trying to explain things to her and she gave so much ignorant attitude but if it wasn’t for my dad I would have walked out. She would cut him off every second she could because she was training which she could have simply stated “ I apologize for the wait but I’m walking him through this if you could give me more time” would have sufficed. I work at a hospital and customer service is our number one priority. I’m sorry but I never complain but it felt like she was being prejudice towards my father for being Hispanic who also retired from Harvard university and earned a degree in his free time. I’m just really disappointed because my father should have never been cut off mid sentence as she did. Now I will sue the trainees had more customer service than she did and I believe they make more of an asset than she ever will. I think she should learn from them. Not only was it such a long process but to deal with an attitude such as that was not worth it. I will compliment on how clean it is and that one trainee I wish I remembered his name was an absolute sweetheart who showed me how to work the card and where my storage was. Please give praise to the trainees because they were amazing but Debbie needs more patience if she wants to work in customer service. It was kind of pathetic.
TANIA A | First ImpressionsDeb was very helpful. Very satisfied. Thank you U Haul
ROBERTA L | First ImpressionsDeborah and David were very helpful, friendly, and very courteous.
CISCO C | First ImpressionsGreat location well run
Stewart R | First ImpressionsThe facility was beautiful, well maintained, very clean. Staff was super friendly and helpful. Couldn't ask for more
Jeffrey B | Online Move InStaff was very friendly and helpful!
Lisa T | Overall ExperienceThank you everthing was great
DONNA C | First ImpressionsDeb was very helpful
TINA C | First ImpressionsWe returned our rental there, then rented a unit for a few months. THE staff was great, facilty top notch.
Randy M | Overall ExperienceThe staff was great very accommodating!! Thank you so much!!
TAMEKA O | First Impressions2 things Your app is terrible. Had to try over and over again to check in. Was not letting me do anything. If I had it to start over, I would have gotten a storage that is back in. We had to do a lot of walking to get to our unit
Rene L | Online Move InVery easy. I love being able to do everything on my phone. Great experience.
BRITTANY H | Online Move InThese folks are the best and always friendly.
Tyler H | Online Move InExcellent friendly and efficient staff. Excellent facilities. I just wish you also had ability to store cars. Thx
DEBRA L | First ImpressionsI just started with you ask me again in about 6 months so far so good
Marion O | First ImpressionsDeb was always wonderful to deal with! Kind and professional every interaction!!! She is a great asset to the location!
James S | Overall ExperienceExcellent
Marleny M | First ImpressionsThank you for your assistance this morning; for making everything smooth and easy--and for making me feel smart for choosing u-haul.
MARK H | First ImpressionsToo expensive
CRYSTAL C | Overall ExperienceStaff was wonderful. Deborah was helpful in more ways than one. She answered all our questions & concerns. Love that lady
ARACELI C | First ImpressionsThe staff at the Nashua U-Haul are very dedicated to their customers. The facility is top notch and secure. Highly recommended!
PAUL R | Overall ExperienceThis was by far the best storage facility I’ve used. The staff was knowledgeable and friendly. The facility was alway clean. And I knew my item were secure. Best experience ever!
Marcia V | Overall ExperienceVery professional, easy process.
MATTHEW A | First ImpressionsAmazing location clean,security was above and beyond recommend to anyone!
Brian P | Overall ExperienceThe day I moved out was the first bad day that I've had while having that unit the worker was rude was not understanding about the miscommunication on U-Hauls end there was Zero professional customer service I do have the lock and key I was not told that I needed to bring it I was just told to let you guys know I was moved out so I will be there tonight to drop it off I just have a job and kids that I need to worry about first but I will bring you your key and lock and hopefully I won't be charged another month because I have the lock and key and can't make it to you right this second like the other woman said yesterday
Nichole H | Overall ExperienceFriendly, helpful staff
Jeannette G | Online Move InDeborah Skerry is the most efficient person and so organized and makes moving a smooth and wonderful experience.
ELIZABETH H | First ImpressionsDeb was amazing with us as we had to extend our reservation with the trailer. Facility is spotless. Very happy with our experience.
MICHAEL R | First ImpressionsExcellent storage facility!
James M | Online Move InI rented 3 10x15 units for 3 months. The staff was very helpful and accommodating. Very clean and secure facility. Easy access and use of carts was so helpful. Would not hesitate to store here again.
William G | Overall ExperienceGreat experience at the UHAUL North Nashua location, very convenient and had everything I needed and more. Would recommend over other local storage facilities I've tried. The staff are super helpful and friendly. I would spend a lot of time at my unit and it felt comfortable!
NATHANIEL S | Overall ExperienceEverything perfect
Steven W | First ImpressionsThe staff at UHaul are just wonderful. I have dealt with them before, where my son also has a storage unit. They are always so helpful. I needed packing supplies and was going to just get your run of the mill tape and boxes. The employee (I wish I knew his name, but I believe he is the only male) pointed out many other options. The bubble sealable bags on a roll have made life much easier! It is always a pleasure dealing with Deb. She is friendly and very efficient. The facility is clean. This particular UHaul represents your company very well. I hope you let them know they are appreciated. They have made a very difficult time in my life far less stressful.
Anna S | First ImpressionsBoth Deb and Mike were extremely helpful! Very clean and security is great! Thank you both so much!
Yvette F | First ImpressionsGreat customer service, helpful and knowledgeable!
James S | First ImpressionsDeborah was amazing and very helpful
Mason B | First ImpressionsConvenient location. Staff are pleasant. I have used U-Haul facilities over the years. This place is very clean & up to date on all your needs 😊
denise d | First ImpressionsThis storage is the best that I’ve seen so far and quite impressive with their technology when it comes to security
Venusa T | First ImpressionsThe staff at this location are extremely helpful and pleasant to work with.
Carl C | Overall ExperienceI can't thank the staff at the North Nashua location enough. They always went above and beyond to help me in whatever way. They are professional, friendly, kind, courteous... I relocated to this unit from another storage company in the area and didn't look back. Not once did I regret it making the move. Big Kudos to Deb and her team. They truly exceed expectations.
Jane R | Overall ExperienceAmazing great staff!
ann s | Overall ExperienceAbsolutely beautiful facility and Deb and the team do a great job and everyone is extremely helpful and very friendly. Highly recommend this facility and location for all you storage and moving needs.
Steven T | First ImpressionsDeb was amazing and so helpful
Crystal C | Online Move InThe manager is phenomenal, and all other people we dealt with were knowledgeable and pleasant. Great experience!
Patricia H | Overall ExperienceVery friendly helpful staff were able to answer all my concerns the facilities are awesome
Maryellen P | First ImpressionsThe staff were awesome! Very friendly and helpful.
Carl C | First ImpressionsStaff was very helpful and informative. Pleasant and friendly without bring sugary sweet
Cisco C | First ImpressionsGood value for my dollar. Large elevator for easier access. Great service, very helpful and friendly. I highly recommend them.
Richard M | First ImpressionsThe building was always very clean. Deb was always professional and very pleasant.
linda w | Overall ExperienceBrian and Deb were incredibly helpful from start to finish. I will absolutely recommend this facility to friends and family.
Liz G | First ImpressionsI have rented equipment from this site numerous times. The staff has always been knowledgeable, helpful and professional. The storage rates are excellent in today's market.
Peter C | First ImpressionsThe staff was Awesome! Deborah and her colleagues were professional and extremely helpful with making reservations and exploring options. Kudos to the staff in Nashua NH
kevin c | Overall ExperienceFacility is extremely clean, well lit, and easy to access. Management and agents are friendly and very helpful. Also the ability to purchase moving and packing supplies from U-haul on site is convenient.
Carl R | First ImpressionsDeb and the rest of the staff were great whenever I had to deal with them and the unit was clean and worked well for the time that I needed it. I felt secure with the alarms directly on the unit. Move out was quick and painless. I would recommend.
Deepak G | Overall ExperienceFriendly efficient staff,Clean, easy access, secure and climate controlled ...best facility yet!
JAMES M | First ImpressionsGreat facilities, great people. Will continue to use them in the future.
TYLER H | Overall ExperienceDeb was awesome help when I needed it most
Jennifer K | First Impressions