Customer Reviews for U-Haul Moving & Storage of Northwest Ellsworth

Rating:

5.0

When we arrived we found the unit we had booked online was not going to be the right fit for us. Melissa was able to switch us to the a unit the better suited us with no issues. Excellent customer service.

Rating:

5.0

My husband had 2 ticks on him when he helped put the trailer on. The trailer had 2 marker lights out. We told Melissa and she put it in the return notes so it could be addressed when we returned it. Other than that it was a quick and easy process! Thank you Melissa!

Rating:

5.0

Used the app to drop off equipment after receiving good instruction over the phone from the on site representative.

Rating:

5.0

The trailer evidentially leaked. As we proceeded in our travels we encountered rain, and ultimately crossed from the land of sun to the land of glum that it rained. It wasn't until we unloaded that we discovered clothing and everything was drenched. It is disappointing and costly to the consumer when these trailers are not checked (for instance while washing them) once in awhile for leaks by UHaul not any specific location. I get to do cleanup of our belongings and this does not sit well with the cleanup guy.

Rating:

4.0

I can't think of a thing! Excellent and professional service all the way around!

Rating:

5.0

The person was gracious and efficient. She literally took care of everything for me. She had me processed and ready to leave in five minutes.

Rating:

5.0

Great service. She was friendly and helpful.

Rating:

5.0

The woman on Sunday was very friendly and helpful.

Rating:

5.0

Nothing. Just stay the way you are.

Rating:

5.0

Staff were wonderful and I would definitely rent again

Rating:

3.0

There is not any parking-it’s very crammed.

Rating:

3.0

This service has become too expensive with frequent raises in monthly fee.

Rating:

5.0

Your office person was super friendly and helpful! Much appreciated

Rating:

5.0

New wiperblades. A second ignition key. Drivers visor difficult to adjust.

Rating:

5.0

It has been great every time I drop off equipment in Elllsworth.. staff is friendly, quick and efficient.

Rating:

2.0

Stuff was helpful. But got very disappointed when realized that 1st month is not free even though it was advertised everywhere, even when i set up auto-pay. They said that it was for a different location (after i signed everything up and payed). But why would you advertise it on this location then?

Rating:

5.0

they did a good job it went smooth

Rating:

4.0

It is unfortunate that Uhaul does not honor AARP with a small discount.

Rating:

4.0

Took longer than expected to pickup and drop off- not explained up-front.

Rating:

4.0

The Ellsworth location is 42 miles from where I live in Belfast. I was using that location only because that was where my friend Matthew was staying at that time.

Rating:

5.0

Jenni and Melissa could not have been more helpful or kind. I so appreciate their instructions and care

Rating:

5.0

All good. Nice people!

Rating:

4.0

The tilton nh and ellsworth me are have no taxis, Lyft or uber (or so sparse- could not get). Please allow the employees to drive you to and from car rentals or somewhere nearby to assist.

Rating:

5.0

The excellence in this rental resided with the store manager, named Melissa. She was incredibly helpful, reliable, prompt, and kind. I would gladly drive the extra mile to rent from her again if the occasion arises, even though there are closer agents.

Rating:

5.0

Extremely easy to reserve, pick up and drop off.. clean and comfortable vehicle. Friendly and helpful staff.

Rating:

1.0

I rented online during a promotion because I rented a van. We were never told the unit was portable or that it would EVER be moved, especially multiple times. We had to search the entire property at least 4 separate occasions to find the unit. We had extremely expensive and delicate property packed in, if we'd known it was going to be continously moved we would have packed it differently or honestly not rented it at all. The last couple times on the property it was inaccessible due to the vehicles being parked in front of them. I called the office after spending money to rent a truck and being unable to load it and was told if the office is open just ask. Well obviously! When I told them we weren't there during business hours I was told to give them advance notice of a specific time/day when we'd need access...uh, no. Never again. Will tell everyone to AVOID this place.

Rating:

5.0

I’m not altogether sure how you can improve for the next customer, but the agents there, Pam and Justin (I think) were kind, courteous, and extremely helpful at the Bangor U-Haul facility.

Rating:

5.0

Very personable, very helpful emplyees.

Rating:

5.0

Pay the nice lady MORE! She was very helpful to the people in front of me - and they required a lot of patience - and stayed friendly and professional when it was my turn. She walked me through all my options and resolved all the issues that brought me to U-Haul. It was a terrific engagement.

Rating:

3.0

The equipment that I rented (BE 4768D) had heavily worn tires that were unsafe. That van was not in an acceptable condition to be rented to a customer.

Rating:

5.0

The Team at the Ellsworth Facility were very professional and helpful with our storage and move needs. They understand customer service and had all the supplies that we needed. We highly recommend this team. Thanks for all your assistance and good humor!

Rating:

1.0

You should not take reservations for trucks that you don't have and can't make available. This was from beginning to end the worst U-Haul experience I have ever had and I will not be back.

Rating:

5.0

So far excellent knowledgeable and fast and out the door ...

Rating:

3.0

PRICES SEEM HIGH FOR JUST DAYS OF USE, COMPARED TO OTHER PLACES HAVING SAME SERVICE

Rating:

5.0

If u dont get the truck on time then i feel other arrangements should be made to pick the truck wherever its at. Shouldnt have to be the customers job to do it. We are paying for the truck.

Rating:

5.0

I would love to use this storage unit facility again if I ever move back to Ellsworth ME

Rating:

5.0

I tried renting a truck online but got a royal runaround twice being switched to a new locale last minute. If I can’t get what I want where I want it, give me more than a day notice of the change

Rating:

5.0

I'm not sure if I knew about all the trailers needing a 4-wire adapter from my 6-pin connection.

Rating:

5.0

Melissa (?) was professional, friendly and efficient. Thank you!

Rating:

5.0

Thank you

Rating:

4.0

May have questions about my bill

Rating:

5.0

Kelly and Melissa were helpful, friendly, and professional. I will rent from them again in the future!

Rating:

5.0

Thank you!!

Rating:

5.0

I'm sorry I did not get their names but the two people in spoke to - one over the phone and the other who assisted me in the drop off - were friendly and helpful. Thank you!

Rating:

5.0

Assure that you'll keep up your good work. I can't believe how easy it was to schedule, make a change in the schedule, pick up and return the van. Thanks for making our move a whole lot easier.

Rating:

1.0

The lockbox would not open, and the location did not open for two hours after my scheduled appointment. I was told on the phone by a U-Haul representative to "bang on it" or I could pick up a different truck in a different city. I eventually got the box open, after 45 minutes to an hour, by hitting it with a hammer. I did not ask for any reimbursement for my delay. There was an unspecified reimbursement offered to me by the U-Haul representative. Whatever reimbursement had been considered; it was overruled by the representative in the store who told me that the delay was not that bad, even though I had movers standing by on an hourly rate. It was not a good experience.

Rating:

5.0

Nothing everything was great

Rating:

5.0

Melissa and the team are awesome! I live in NC, but I used this service to store several items for the summer, as my daughter attends school in Bar Harbor. After meeting with Manager in June and again in September, I am confident in the security of my items each time I rent space.

Rating:

5.0

They allowed me an extra day for problems caused by the other dealers.

Rating:

5.0

Both pickup and drop off were very quick and easy. I had preregistered online, so that helped. Jennie, the customer service person when I picked up the trailer, was excellent!

Rating:

5.0

Jennie was proficient and knowledgeable. The trailer was well maintained and functioned flawlessly.

Rating:

5.0

Exceptional service, thank you!!

Rating:

5.0

Excellent customer service

Rating:

3.0

We dropped the equipment off after hours. We had some hiccups with the after-hours return process online. However, the woman we talked to on the phone was very friendly and helpful.

Rating:

3.0

equipment was clean, but tail light was not working on trailer when i picked it up.

Rating:

5.0

N/a

Rating:

5.0

Our drop off was delayed due to circumstances beyond our control. They reached out to us to see if we were okay and to confirm when we would be able to make it. They came outside as soon as we pulled up and explained the additional charges to us. (We were over for time and mileage.) The reservation process, pick up (different location) and drop off were easy and the truck was reliable. I would definitely recommend and do business with UHaul again. Side note, you will need your own padlock for the back if you want to secure it.

Rating:

5.0

Drop off at Ellsworth was excellent.

Rating:

5.0

Jenny R at the Ellsworth location stayed 30 minutes after her shift ended to help us check in when we retrieved the truck. The website wasn’t working, and she willingly unlocked the closed store just to make sure we were safe and that she checked us in herself. She was so nice and did not need to do that. We were so impressed.

Rating:

3.0

I reserved a 10’ truck several days in advance and when I got there I was forced to get a 15’ truck instead… with no indication that I got it for the 10’ price. I also ordered 5 large boxes and 8 medium boxes, which she didn’t have ready for me. I had to show her my receipt after being charged twice for the boxes.

Rating:

5.0

Friendly, quick and efficient. Great!

Rating:

5.0

It’s located in a convenient spot. The rental process was simple, and so was vacating.

Rating:

5.0

From pickup to delivery, it was a smooth operation.

Rating:

5.0

Everything was great I wouldn't change anything.

Rating:

5.0

Melissa is GREAT!

Rating:

5.0

Very Professional and excellent customer service

Rating:

5.0

Very helpful, great attitude!

Rating:

5.0

Everything was better than I expected. Nice people. The van was in great condition. Stay the course.

Rating:

5.0

I had the best experience at the Uhaul in Ellsworth on Bangor rd! I accidentally booked a parking space instead of a storage unit. I do not remember her name but she was incredibly friendly and helped me book the right storage unit for me. The next day we returned our truck and Melissa the GM was once again incredibly friendly. I had a million questions and she didn’t skip a beat. I am completely new to this area and have been feeling down and nervous about it. These two ladies made me feel super welcomed and confident in starting my new life.

Rating:

5.0

Awsome place! So accommodating! Great staff!

Rating:

5.0

I appreciate you!

Rating:

5.0

Staff was always friendly and helpful.

Rating:

5.0

Thank you. I would rent from you again!

Rating:

4.0

Thank you for being professional.

Rating:

5.0

Excellent promotion for a clean and well-maintained unit. Will definitely spread the word.

Rating:

2.0

Several antiques and silver are missing!!! I hope we can get to the bottom of this.

Rating:

4.0

Connex was not on level surface, but it is ok.

Rating:

5.0

The staff were super friendly, patient, knowledgeable. Would highly recommend

Rating:

5.0

Very friendly and even walked me to my storage bay to show it to me.

Rating:

5.0

The only reason I moved my things out is the monthly unit price is very high. I couldn't afford it anymore. The staff was always courteous and helpful.

Rating:

5.0

The office personal has a "can do attitude, very helpful

Rating:

5.0

They’re always so helpful and considerate. It makes it so easy to call and get what I need. Thank you! Cynthia Northrup

Rating:

4.0

Melissa Bouchard, the current manager of this site, inherited a mess when she took over management of the facility from her predecessors several months ago. She quickly got an unmanageable situation under control and provided professional management of what previously had been a very sloppily and poorly run and disorganized location that couldn't get its billing straight and that once locked us out of our unit without cause. Hats off to Melissa Bouchard! for a tough job well done!

Rating:

5.0

Friendly service and convenient location.

Rating:

5.0

Our unit was dry in all seasons and no issues with pests. In the winter be prepared for snow build up in front of unit doors.

Rating:

4.0

A little pricey!

Rating:

2.0

Staff was very unprofessional. Manager did not keep cash on hand to refund deposit. Manager talked badly of ex co workers. U-Hauls policy of refunds for leaving early is unacceptable, crediting the remaining days that were pre paid should be policy. Unit leaked all over my belongings, the biggest reason I left. I am unhappy with my property being damaged.

Rating:

5.0

Had no issues with facility or staff. Great experience. Would recommend the Ellsworth ME facility and if we ever need storage again we would go there first.

Rating:

5.0

From start to finish your people were kind, helpful, knowledgeable, and professional. I've never had a better experience Sometimes moving can be a real pain bit I felt at ease with your staff. They should be commended. Thank you. Peggy Theriault.

Rating:

5.0

Really friendly Really professional Highly recommended

Rating:

4.0

Do not send me an email ever again. I don't need to be woken up at 345am ever again. Stop sending me unwanted surveys. if you screw up i will get your number and call you in the dead of night

Rating:

5.0

I can't thank the team here enough for their kindness, professionalism and patience in working with me. At the outset another operation south of them didn't know anything about the first month free included as a bonus to renting a moving truck. This location took care of my needs for a safe space for my things while I was getting settled into my new location. Near the end of the time I needed the space I was very fortunate to have them looking after me because I locked the door open, instead of moving the locking mechanism correctly to locked. Every step in the experience assured me that if/when I need to move next time I will choose this U Haul. Kindly appreciated

Rating:

3.0

Pod was a little lack luster, kinda dirty on the walls was nervous to store electronics as there seemed to be rust and possibly mold in spots as well as webs,however I was lucky to find it when I needed it and am grateful.

Rating:

1.0

I had a self storage container on my property. For two years under the original owners of Self Storage Plus I never had an issue. When U-Haul bought the business, service tanked immediately. When signing up for a U-Haul account so I could pay my bill, U-Haul showed I did not have an active account. Called the local office and left a message that I wanted to pay my bill. It was 3-4 days before anybody contacted me. In the meantime U-Haul charged me a late fee! I decided to reach out to another locally owned storage company, got a rental container almost 4 times the one I had from U-Haul that is only $20 more per month. Then I was told by your regional manager for my area that because I called to terminate my contract before the end of the month I would not get charged for the following month. She told me that she didn't have an exact date that my unit would get picked up. So on the 5th of April the container was still in my yard, and I got an email showing I owed another month of storage PLUS an additional late fee! Although she got the monthly fee and late fee removed, the overall expirience was unnecessary and irritating. Your company will need to give better service if it wishes to retain customers in the Ellsworth Maine area.

Rating:

1.0

The transition from Maine Storage Plus’s to Uhaul has been disturbing to say the least. I’m in Wisconsin, moving to Maine this spring and have a storage unit on Bangor Road in Maine. I paid my March storage fee February 28th, got 3threatening emails, one including a lien fee, two of which were after speaking with a gentleman that assured me it would be taken care of. March 31st when trying to pay April I got another threatening email! I lastly got a call from a Betsy who was incredibly nice and took my April payment. This has been a prime example of corporate disconnect... the machine. If I was in Maine now I would have discontinued Uhaul’s storage facility. I realize there has been a transition in Uhaul acquiring Maine Storage Plus but this didn’t need to happen. It’s not rocket science and crappy stamped out impersonal emails are a total management disconnect! I’m also stuck using your truck moving services again after closing on my house this spring, should be a s-show. Nothing like getting payed the big bucks. Honestly and sincerely Karen Marchese

Rating:

5.0

Matt was excellent!!

Rating:

3.0

Don't ever store cardboard boxes on t he floor. The large unit I rented leaked like a sieve. I had a bed headboard leaning against the wall, and water ran down the wall metal siding and ruined the headboard. Water (and ice) was present at one end of the unit and ruined books and other items that were in u-haul cardboard boxes.