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JAN TCustomer Reviews for U-Haul Moving & Storage of Oak Lawn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One strap on tow dolly was frayed hard to put in rachet end but it was a last minute trip for me I'm glad the unit was available. The team at u haul was great Thanks.
ROBERT BEERBODY WAS VERY NICE AND HELPFULL 5 STAR
PHILLIP BIf I have an appointment at 2 PM for a hitch installation, you shouldn’t take somebody in before me at 1:45 that just walked in and asked now I am 2 hours behind because of that also if you take things out of the back compartment to take the bumper off you should put the stuff back in the compartment not just thrown in the back smh very unhappy
Brandon WN/A
jose l | Overall ExperienceGood service
MUNEER AThe customer service at this location is excellent. The two young ladies were very friendly and accommodating. The manager present during my visit went well above my expectations to ensure I had a great experience. He assisted me in locating a part that I needed in order to be legal with my trailer rental. He also helped me with the proper installation of the part. GREAT experience here! I would recommend a promotion for him.
JERRON CIt was very fast and gave me all information I needed.
Noe TThe customer service can defined be improved, lady upfront couldn’t tell which equipment was available, told me to fill up the pick up half way and when I first received the pick up it was a quarter tank below half, truck was all dirty. She just didn’t seem like she even wanted to do her job. It’s the closest UHaul near me but probably won’t be coming here again.
GERARDO MOffer to print out the customer 's receipt.
TERRI JYes very clean courteous and would recommend you guys
DENNIS FI didn't know that the closed at 10:00 p.m and we wasn't able to put my furniture in there until the next day. But I love it.
JANICE M | First ImpressionsBuen servicio y atención
YOVANE BEveryone was great.
MARIBEL Lhard time finding the key drop-off and the App gave incorrect location
ARAVIND DHelpful staff!
JOHN Lthe experience was smooth and excellent over all. no complaints from my end.
RUBEN AHorrible customer service given to me. I've felt invincible seeing a customer walk in the door while I'm already in line get greeted and taken care of like I wasn't even there. I didn't received any greetings while walking in and walking out. That's a very prejudice place towards some people.
ANDRAE Bfor tow dolly rivets for uhaul sign need to change to bolt and screws to be more secure
TOMAS LGood service
JOSE MService was excellent. Friendly crew.
JAVIER RUsually when I rent a U-Haul there is a lock given to ensure when you walk away from the truck nobody can get in to steal intend but there wasn’t one. I’m still a little confused why my rate increase after the inconvenience of having my reservation changed and having to travel further to retrieve a truck.
KAYLA RThey were very helpful
PATRICIA WEnterprise does a better job when I rent a car. They come with me to the car and make the process easy. In you case I bought moving blankets but was told to pick them up myself by the door and was pointed in the general direction of the truck I rented and told to look for the number. If I’m rented a truck for the third or fourth time I would understand but renting for the first time is a bit bewildering. Help the customer to their truck and take them to the blankets
JOSEPH KService was good.The car hauler we rented had bad tires on them which caused a blow out in Joplin Missouri.The repair man said three of the four tires were defective.Not a good way to end our trip to Chicago
MARK LStop overbilling and padding bills for minor issues
GLEN ENothing! Great customer service, fast, efficient, friendly. Great!
JENNIFER MThis time it was a better experience than the previous one, thank you very much
CARLOS HThe 15 foot truck had a "Check Engine Light" on and I had to fight them to switch it out. I never received the 12 furniture pads that I ordered. I was charged for. There were no USB jacks in this truck as promised. The windows were very dirty like it was it storage both trucks were like this. It only had a 1/4 tank of fuel so I needed fuel right away. There was no cruise control so I had to step on the gas pedal the entire trip. I have a bad right knee. Not U-Hauls fault but still sucked more vehicles have cruise control today. The Trailer was nice and worked well! The equipment at the Alsip location is much better.
Donald BCelia is the best 👌 and everyone is right on point .
KILEY OCan't think of anything.
GARY Wgreat customer service
DENAY TDeceiving and didn’t tell us anything about not being able to return truck to any location and tried overcharging us initially.
MAHER KSide and front Windows were very dirty I needed to clean them myself, but customer service was very helpful and courteous. Thank you
JAMES MNothing the 88th and Cicero store is on point
KILEY OIdk
LUIS Eexcellent service
HERMAN RCustomer service was amazing and check in was fast and easy! I recommend going to this U- haul for quality and professional service.
MICHAEL MI should be getting better rates I rent a lot of trucks
Maged SBad people and bad customer service and they give me an expired insurance
TAMER AEverything went well Smooth Easy pick up and drop off Nice staff!
DAVID SEveryone is super helpful, will recommend location to everyone!!!
ANDREW MThe staff here are very nice and helpful.
TRICIA P | Overall ExperienceQuentin and Cecelia were wonderful...
BERTHA M.
Kimberly L | Overall ExperienceI was given the keys and showed to my truck, but it would have been nice if the employee who took me would have stayed close-by to answer questions or help me prepare the truck for driving. I was able to do this on my own and everything worked out just fine.
Ronald ZThe customer service at this location is wonderful. I can't think of anything to make any one's experience better.
DEBORAH SThe female workers are rude and disrespectful.
Joanne G | Overall ExperienceReps need to be able to provide outstanding customer service. Confused customers should not leave the counter wondering if the rep could have done more to resolve issues. This particular location was always a go to for me, however I won’t be a returning customer.
CHALESA BGreat customer service.
RICHARD DThe Mexican girl that works in the front needs more customer service training. She doesn’t greet the customer when they come in, she doesn’t acknowledge you when you’re in line.
Joyce CNothing at this time
JAMES WI had encounters with 5 branches trying to get a trailer to help a friend move. The first was further north, where I originally made my reservation. The place was abandoned. No one answered the phone. The second, third and fourth places were all helpful in eventually getting me to the person in the area who could attach the lights etc. for my trip. All of my encounters were pleasant, and though it was a circuitous route to what I needed, each person helped in ernest and was friendly, for which I'm grateful. I didn't realize that you only had a few people to do the lights for trailers, that was the basic problem. But thanks for getting me on the road with my friend's stuff!
JOSEPH MKeep doing what you're doing....Great job U-Haul...and thank you!
PATRICIA FNice polite staff in out fast! Rented 15ft box truck contract states full vehicle visual full start truck allow 5min warm up look at fuel already down from "F" we drive off 1 block at light fuel looks like it's been 25 min in Truck literally 20min fuel mark looks like a 10mile trip truck sounded like it wanted to shut off and something kept engaging like as if it was air conditioner but wasn't put alot of fuel in truck with obviously needs a Tune up we hoped it would get to point A an B overall uhaul trucks are Reliable
KEITH MNothing wrong everything went very well & the associate from the U-Haul place she was very helpful & courteous & respectful. She was very clear to what I needed to do for my very first time renting a truck.
JANET RNo explicaban a detalle
ANA L | First ImpressionsDon't stop what you are doing, U HAUL workers are doing fine job. THANK YOU.
EVERTT CN/A
jose l | First ImpressionsI am extremely disappointed with my experience at this location as they have an employee or employees committing illegal actions with customer credit card numbers. There were two instances where my card was charged WITHOUT my permission and I was NOT in autopay. I contacted the GM, Quentin, and spoke with him directly both times. The second time he gave me a month’s free rent for my troubles but it just didn’t make me feel comfortable knowing someone who worked there processed payments without my permission. All employees have access to customer credit card information and that’s scary, especially considering what happened to me. This is illegal. I truly hope no one else encounters this.
MARSHALLESE W | Overall ExperienceThey have a manager name Ryan thee most horrible human being never you find in your life - bad for business and bad for community-also big liar-have no manner and doesn't like his job complete miserable in his life that's why he like to torture people around him. - if you are there customer I truly recommend to move your stuff to another storage facility and release yourself- it wasn't just me that had not just one time but couple a time horrible situation-i also was witnessed for others-dear all just either don't go to that location or if you see him ,leave and come back another time or simply move your stuff out to somewhere else. God be with all of you that you have to deal with this unprofessional uhaul location 🙏 amen
Mahtab b | Overall ExperienceThey worked with me even tho i fell behind at times great customer service and appreciation
Cory G | Overall ExperienceTerrible service, very unprofessional staff.
Zaire S | Overall ExperienceThe access to the storage unit is not convenient. Access ends at 10pm, it should be 25 hours.
Joanne G | First ImpressionsThe facility was very clean and well managed. I already referred family to your company.
Glenn M | Overall ExperienceThere was an incident with door in the loading area and we had to have the manager come in after hours. The manager that arrived was extremely hostile and aggressive. He smelled of alcohol and marijuana and seemed to be intoxicated.He kept telling us how we had screwed up his night and he was in the middle of partying and had several events to attend. He kept demanding that we pay him $3000 (not U-Haul ) up front without providing any invoice or documents. When I advised him that his request did not sound legitimate he threatened physical violence towards me and my sisters. The entire situation regarding his demeanor was very threatening and intimidating. I have never been so afraid in my life. I would NEVER rent from U-Haul ever again or recommend their facilities. The person that assisted sounded more like a gang thug, then a manager! And I will be filing a formal complaint.
CHARLETTA B | Online Move InN/A
jose l | Overall ExperienceEverything was wonderful I had no clue how to do anything The staff was excellent
Annie C | First ImpressionsVery well, please
Maurice J | Overall ExperienceOnly thing I could say negative is the security is too sensitive. Getting things out of my unit and the security system would go off and is very loud! Because another door would move from general vibration. I touched a door with the moving stairs and the alarm blared! I walked into my unit which was above a unit and the alarm blared! Other than that everything was what we needed.
Dan W | Overall ExperienceSometimes I couldn’t get in even with the access code the door wouldn’t open
EVA V | Overall ExperienceThank you will definitely recommend and also use this facility for future use
Kidada b | Overall ExperienceVery professional staff!
Clair M | Overall ExperienceWas looking for a bottom level storage unit, but found out that you have to take a short flight of stairs to access it. As seniors, this will be a problem.
timtohy e | First ImpressionsI like the alaram system on the units
KELLIE P | Overall ExperienceThe mayor representative who checked us out was very disrespectful doesn't need to be working for U-Haul I informed him that I would be reporting him took longer to check out than it took to load the unload the storage units and tally I heard of this representative was very very disrespectful
JAMES Q | Overall ExperienceHelpful but extremely rude. I do not understand why a storage facility has storage units let alone large units where you have to walk up about 10 steps. There is a storage unit right near the stairs that could be eliminated to have an elevator of some kind installed. Then the lights being on a timer is a big headache. If you're in your unit for too the lights will go out & you'd have to walk out into the walkway so the sensor can pickup your motion to turn itself back on. Just a very bad experience 😔 even tho they were rudely helpful.
Retina C | Overall ExperienceStaff is professional and helpful. The facility is very clean! I’m a return customer.
Traci S | First ImpressionsStaff was absolutely great I almost applied for a job there
Davon H | Overall ExperienceStaff and everyone was great and the place is very safe and clean
Kimberly H | First ImpressionsI was just dissapointed because I am handicapped but my space is a good long way from the elevator
patricia h | First ImpressionsI wasn't aware of how the overhead doors opened. Another customer informed me that you pull up to the door they automatically open but if it is after 7, then you have to go into the building to open them.
Michael P | Online Move InGreat staff 👍
Richard H | First ImpressionsGreat service
Terrea C | Overall ExperienceExcellent service
Carla S | Overall ExperienceExcellent employees, excellent service, clean facilities 5 star all the way around, I wish I knew about this facility sooner. I will gladly recommend this facility to everyone I know looking for this service. Thank You for excellent service.
brenda o | First ImpressionsI have consistently found this location to be ideal for meeting our nonprofit organization's local running needs. The staff is very friendly, and the location and units are spotless. However, my recent experience was less than satisfactory. The rental expenses exceeded the initial online quote. Moreover, the storage unit I had reserved was unavailable, and the truck I rented exhibited faulty headlights, with even the high beams failing to function effectively.
TRICIA P | First ImpressionsI rated average only because the unit I was assigned to had no lock. I was told it would be on the door. The office closes at 7p and I got there about 6:45p. I was assured the lock wouldn’t be an issue. I had to leave my belongings because we unloaded and I wasn’t going to load the truck again and go home with everything. I only had help for yesterday, it wasn’t possible for me to go back the next day.
Martha N | First ImpressionsI didn’t use it. Wouldn’t let me cancel
Dionte R | Overall ExperienceHad storage for three and a half years was very well maintained and will use again if I need a storage unit again in the future.
Adrienne E | Overall ExperienceMarc and staff are great. They always greeted me with kindness and respect every time I came there and went out their way to make sure that I was doing well. So if I need them again, I will NOT hesitate to store my items with Marc! Also I definitely want to thank his sister for her help for the past 4 years!
Dwayne L | Overall ExperienceVery clean and friendly
Mark R | First ImpressionsExcellent service
manuel d | First ImpressionsIt would be great when a small business gives a bigger business profit Why not set up a discount promotion rate!
HECTOR S | First ImpressionsThe staff is courteous, efficient and demonstrate a willingness and patience to answer any questions asked. They make the process very easy. As previously mentioned, I have used U-Haul in the past and I have called on their service to date, because the experience is excellent. I appreciate that their storage units are inside the buildings as opposed to some other storage facilities, thereby eliminating being in weather elements (rain/sub-zero temps/blizzard/blazing heat) when accessing items. I will definitely recommend U-Haul to those seeking storage and/or rental of trucks and vans for their moving needs!
JUDY C | First ImpressionsNice place good people very helpful
James J | First ImpressionsManager sucks.
Roshunda G | Overall ExperienceVery nice place the people knows how to take care the people
Francisco A | Overall ExperienceVery impressive, clean, easy access. love the indoor loading area/garage
Sharon S | Overall ExperienceService was great keep up the good work
Latonja R | First ImpressionsIt’s insane the prices for storage!!
ANGELA B | Overall ExperienceGreat staff! Helful,friendly knowledgeable
JOSE O | Overall ExperienceOverall, very pleased
Maurice J | Overall ExperienceThank you 🙏🏾
Janetta P | Overall ExperienceGreat location, very nice and clean! Staff was always helpful!
Maria M | Overall ExperienceStaff was very friendly and helpful in particular the young lady
Carolina N | First ImpressionsMarc the manager, Patrcia were excellent. The location was very clean, the storage locker itself was so clean. Very good place to put your things.
Rosalyn B | First ImpressionsBest storage facility 89th Cicero Always helpful, courteous and kept very clean.
Linda M | First ImpressionsMe resolvió un gran problema el poder contar con un lugar seguro y limpio para mis pertenencias. Gracias
jose l | Overall ExperienceOver the years i have used this storage facility and truck rentals this location has been very accomodating I highly recommend this location
DAOOEED Y | First ImpressionsStaff was very nice and helpful.
SAM T | First ImpressionsI moved from San Diego to Chicago using all U-Haul products and services. The uhaul on 1300 Wilson Ave, National City, CA 91950 was EXTREMELY HELPFUL with installation of my hitch & renting a trailer. When I made to Chicagoland area, the U-Haul staff at 8900 S Cicero Ave, Oak Lawn, IL 60453 were EXTREMELY HELPFUL and went over and beyond by staying a little later to get my storage and trailer drop off established! The corporate phone operators were EXTREMELY HELPFUL as well!! They went over and beyond to get me connected to other U-Hauls for my trailer drop off & storage setup. If it wasn’t for U-Haul my move/road-trip back to Chicago might have not been possible.
Derek R | First ImpressionsI was having issues with my card to make payments I tried for weeks to get in touch with the office with no luck I wanted to make my payment over the phone not only that but they reached out to me like once regarding my unit I wasn’t able to reach the office until the day my unit went up for auction and was told I had to wait and see if it wasn’t auctioned off at the end of the day which again I was unable to reach the office every time I reached the call center I was told notes would be put in for a return call from the office and they never returned my call I will not be recommending this location to anyone as far as storage goes. I lost literally everything I owned in that unit and am now starting from literally nothing rebuilding my entire life it’s beyond frustrating and disappointing. During business hours customers should be able to get directly through to the office not routed to a call center and constantly be told you will receive a call back that never happens
BRANDON D | Overall ExperienceMy experience with U Haul Oak Lawn was above average. The staff was friendly and professional. I will definitely use again and recommend to friends and family.
gwendolyn L | Overall ExperiencePersonally my experience was quick and fast. I understood my contract and what my financial obligations are to be. It’s nice to know that there is a 5-day grace period. My recommendation is visit them for your next move.
ROSE M | First ImpressionsI was asked if I received an access code but I did not under that had to be put i before accessing my unit so an alarm would not sound. And that I should enter the code when I’m leaving as well!! Does the code time out? Otherwise, staff was helpful and patient. I really like the way the storage unit is setup—easy access and the code!
Traci S | Online Move InI fell behind on payment because of my complicated pregnancy and delivery however i called and visited frequently checking to see if i still had time to pay as I have done before. My last visit was not recorded neither was I informed of auction even after i specifically asked nor did i realize an old phone number was listed because the guy at the desk did not say anyone was trying to reach me. However my items were sold and none of the information the lady provided to me as of recent was given to me on my last visit beginning of May when i added an authorized user stating my return with payment. I am very disappointed to have lost my life beings after trying my best to communicate through this difficult time by phone and in person.
TELENA P | Overall ExperienceI am so very satisted with my expeirence. The assotiates are extrememly knowledgable and helpful. The facility is extrememly clean, hours are good, and lockers are very spacious and clean. I feel my items are safe here and will remain in the same condition I brought them. You will not be disappointed with your experience!
Lauren L | First ImpressionsN/A
jose l | First ImpressionsVery good storage facility.
Angel L | Overall ExperienceBrenda was absolutely amazing and extremely helpful. From my truck rental to getting me set up with my locker, she was patient and attentive the entire process. Best person that I was helped by that day. Thanks Brenda!
Joel S | First ImpressionsThere was always an issue with payments even though I set it to automatic.
Gena C | Overall ExperienceWhole crew was friendly
CARRIE J | Overall ExperienceThe whole process was smooth. We even had a map showing where the storage was. When we had questions staff was ver helpful!
Stephanie B | Online Move InExcellent service.
Christopher M | First ImpressionsI highly recommend this U-Haul location. The staff is always friendly and helpful. The facility is clean and easy to access.
TRICIA P | Overall ExperienceYour staff were very helpful,fast and professional keep up the good work
Rachel R | First ImpressionsThe prices are very high, which is the reason why I terminated my lease
Sandra D | Overall ExperienceIt would be excellent if there were no stairs.
Christine S | Overall ExperienceI had two storage units over the last 1 1/2 staff w
sharon g | Overall ExperienceThe facility was very well secured, clean and organized.
Glenn M | First ImpressionsVery clean and well lit facility never any issues Thank you
Mary A | Overall ExperienceYou are more better than your competitors more cleaner place more friendlier atmosphere thank you
Howard W | First ImpressionsGreat facility, clean and very accessible. Staff extremely nice and always helpful. Easy to do Auto payments and good email communication.
Hannah H | Overall ExperienceI could not access my unit several times dealing with Uhaul
ISHMAEL C | Overall ExperienceGood
MARIA M | Overall ExperienceN)A
JUANA M | Overall ExperienceVery clean and accommodating, team was super helpful when I had questions
DENISE G | Overall ExperienceThe assistant manager was very personable and made sure I was well taken care of.
Shifon W | First ImpressionsN/A
jose l | Overall ExperienceLady at desk was really nice
MIRANDA V | First ImpressionsVery helpful looked cleaned was a little hiccup with rental but quickly fixed
Jeanette H | First ImpressionsNumerous emails sent no response..can never get a hold of workers there they never answer phone..run very poorly..would never recommend
CHRISTINE C | Overall ExperienceGreat place to store
Anthony W | Overall ExperienceBoth the guys working was very nice and helpful
Dorothy J | First ImpressionsThe staff - and especially Montel were always helpful, professional, organized and friendly. From everyone who worked at the service counter to the people receiving rental vehicles that I had returned. I stored my belongings for a year and rented trucks and vans many many times. It was always a great experience working with the group at this particular UHaul facility. 5 stars
elle m | Overall ExperienceAll of your employees that I came into contact with were wonderful. Employee Elvis was the best of the best!
RITA M | First ImpressionsFriendly and excellent service. Great establishment. Great employees Very helpful. Thanks, will recommend if needed.
Andre M | Overall ExperienceThe facilities were clean, the staff were helpful, knowledgeable and nice.
Fred M | First ImpressionsExcellent
RASHIDI B | Overall ExperienceYour manager is fabulous
sally R | First ImpressionsFriendly helpful and understanding!
Nicholas M | First ImpressionsThis location and the guys there are incredible, best uhaul staff I've ever seen always willing to help, great communication and even better personalities.
Edwuije S | Overall ExperienceGood 👍
Odiljon R | First ImpressionsSufficiently Met my needs
Tanya M | Overall ExperienceSufficient for our needs
Tanya M | Overall ExperienceGreat staff, very helpful and attentive. Communicative and very professional
spartan i | First ImpressionsNinguno
jose l | First ImpressionsI will use U-Haul again in the future
Danny R | Overall ExperienceI appreciated the staff checking to make sure the storage locker was locked. On two occasions, I did not properly lock the storage area and staff let me know.
Barry S | Overall ExperienceClean and convenient access
Miguel C | Online Move InIt is great
Victor B | First ImpressionsPrompt attentive and expedient I was dreading the check-in move-in but he made it enjoyable almost fun! In the past it has always been a long drawn out disorganized process. He knew his property and vacant units well. I was escorted up to the unit and all my questions were answered. Thank you
Nathan B | First ImpressionsI haven't moved in because I couldn't get into the facility to store my furniture. I was given an access card but not instructed on how to set up the access code. I still have the furniture on the truck!!
Niquia S | First ImpressionsStaff was understanding of my unfortunate situation and very helpful.
CELESTE S | Overall ExperienceThe gentleman that is African American of descent, very admirable and super nice, he needs a raise. I frequent the place often since I have moved here from Louisiana between him and the Owner. Great experience hands down
AHMAD S | Overall ExperienceScheduling a truck for rent and acquiring a storage unit was a very easy process! Thanks for that!
Jamillah A | First ImpressionsThe gentleman who helped me close my storage account (Anthony, i think?) was very courteous, pleasant, & provided great customer service.
Nikeva L | Overall ExperienceI've had multiple interactions with multiple staff at this location. Every one I have contact with have been very helpful and courteous, and really work well as a team.
MICHAEL D | First ImpressionsExcellent service.
Linda K | Overall ExperienceLove the curtesy and helpful staff
AHMAD S | First ImpressionsGreat customer service
JOSE O | First ImpressionsWas just what I needed 👍👍
shawn b | Overall ExperienceRegular problems with autopay which was a known issue. The great month autopay didn’t work they contacted me, ran the card again and it worked. Every time after that though they did not contact me until it was 14 days past due, locking me out of my unit, and I would have to call for someone to unlock it. Last month, despite knowing this is an ongoing problem, they threatened to put a lien on my unit. After paying and again having the late fee waved I decided this would be my last month bc it’s not worth the stress.
Keri P | Overall ExperienceThis is a secure and very well maintained location. I would highly recommend it if you need storage units. Well managed
gary b | Overall ExperienceThis facility is the best storage experience I’ve had I thought being on the third floor would be difficult . That proved to be false.
James M | Overall ExperienceMontrell was EXCELLENT and extremely helpful!
KAREN G | Overall ExperienceVery clean secured and professional
Angela B | Online Move InThis is by far the best U-Haul in the city of Chicago. Professional kind courteous employees efficient and Facilities spanking clean
Joanne S | First ImpressionsI really appreciate the cleanliness, the remote control operation of loading garage, the temperature controlled unit. The staff was helpful opening and closing the account to the unit. They were also very knowledgeable of the size truck I would need to transport the items in the unit. Overall,? I would definitely recommend this facility. Great job!
vondra d | Overall ExperienceVery friendly and helpful staff. They really work as a team. Very professional.
James K | First ImpressionsThe gentleman at checkin at Oak Lawn was great! Very helpful as this was out first time using a storage space.
Ana G | Online Move InGreat staff,great place,great customer service.
LUIS O | First ImpressionsAll staff was great especially Ryan , he helped with my move out
Dannyell L | Overall ExperienceAfter checking into a few other storage facilities I must say Uhaul was the most affordable and most importantly cleanest place. If ever I need to rent a storage I’m definitely coming back.
robin l | Overall ExperienceThe man who helped me with my storage unit was so helpful and knowledgeable. He is an asset to your company! Friendliest person I’ve met in awhile. Thank you!!
Michelle P | First ImpressionsWait time was excessive to get checked in and obtain access. Unit is on the third floor which was not what was discussed when the reservation was made. Unit seemed smaller than 15x10 and had a narrow doorway which made it difficult to move furniture in.
jIM M | First ImpressionsThe people at the facility are nice. The online sign up is very easy. I don't think they make it clear that these are not normal walk in units. These are stacked one on top of another. They need to make note of that. I'm pretty unhappy honestly, but that's a corporate issue. I rented a truck there a couple of weeks ago also. The staff is very nice, very courteous. Pleasant to deal with. That's why I took a star off. I like the actual facility very much.
Nancy D | Online Move InMontel was very professional and courteous. Awesome customer service experience.
Stephan S | Overall ExperienceGreat customer service
MONTELL S | First ImpressionsN/A
Lawrence W | Online Move InThanks to Montell and Jacob who made my move a smooth transition. Their assistance and knowledge made it easier. I would highly recommend them at the Uhaul in Oaklawn.
Midna R | Overall ExperienceThe garage doors at your oak lawn location on Cicero Ave need some service. They open they don’t open
Juan M | First ImpressionsGreat Service
Donnie C | First ImpressionsNo
Patrica w | First ImpressionsWe didn’t get a lock to secure storage. Was said there was none but that’s really unfortunate our storage is just open.
Shamaria J | First ImpressionsNo lock was in the room
Michael K | Online Move InThe staff is friendly and very helpful
Nakesha J | Overall ExperienceNo lock in unit staff was rude
Timothy H | Online Move InVery clean. There are two buildings and I was confused by where my room was bc the online reservation just tells you a room # but not a building #. I went inside the office and the guy who works there was polite and very helpful. He gave me a map of the building and explained how to disarm the unit with my access code and where to pull my car up. I guess I would just say when you do an online reservation, the process of where to find your building and how to disarm your room should be provided via text before you get there to make things a little more clear.
Taylor K | Online Move InThe only problem I had was there was a mice that died under my mattress and I had to get rid of cause of smell..
juanita b | Overall ExperienceThe young lady that help me was very friendly very knowledgeable great customer service
christine W | First ImpressionsHad to wait a while but okay
HAROLD A | First ImpressionsThere should be access to storage unit earlier than 5am or a small additional fee to have 24hr access.
Edwuije S | First ImpressionsMontale was very helpful and efficient!
sierra s | First ImpressionsGreat customer service experience.
KAMISHA G | First ImpressionsI signed up online due to convenience, but was charged the first month’s rental, when I was eligible for the free month’s rent. I did speak with someone via phone about it and they will credit my next month’s bill. Please make sure this happens, thanks. SR 1259
Sonia R | Online Move InHelpful staff. Clean facility
Kimberly F | First ImpressionsThanks.
Teren P | First ImpressionsThis location was very new and clean. The moment I walked in a can smell the cleaning products. The staff was friendly. I would definitely recommend this location.
GIANNA D | First ImpressionsVery clean facility, staff are friendly and helpful. I felt secure leaving my property in the facility. Most importantly I had access to my property 24/7 If I needed anything at any time. Only negative thing I can say is need more parking for customers and more staff on the weekends as they are the busiest days. Otherwise keep up the great job! Will definitely recommend friends and family. Thank You Uhaul
baldemar c | Overall ExperienceWoman at counter did not know what she was doing and gave me wrong size storage unit. She mumbled quickly and I asked her several times to repeat what she said She could not get remote to work I asked her where I go to unload and she said to ask the guy on next shift when I return Truck
tim k | First ImpressionsStaff was unacceptably helpful with the fact that I was assured my reservation for a storage unit was taken care of and it was not I was basically told what do you expect me to do by a u haul staff member very bad customer service I went over all of this on the phone before arriving at the storage unit just to arrive and be told there is no reservation for me there and after all of that I received a storage unit that I was told by u haul would be big enough to site a 2 bedroom apartment in which it was not and by the time I figured that out it was too late and the facility was closed so due to that fact I was unable to store all of my furniture in the space u haul has been very unorganized with my whole reservation for storage I would like some kind of credit toward my storage unit and towards all of the extra gas that was out in the truck that I didn’t need to put I’d appreciate a prompt response in this matter and expect u haul to rectify this situation for me...
Laurie B | First ImpressionsIt was a little busy, other than that, it was a nice experience. Thank you! Than
Danyell B | First ImpressionsGreat service
Rose K | First ImpressionsThe only complaint is that an elevator or a ramp would have made it a less strenuous move. The only open locker was on the first floor and not the ground floor which was what I had registered for. When I got there it was too late and we were too tired but had no choice but to move it up a flight of stairs. I wish that it hadn't been changed but the employee td us they were building a new facility and I could request to move to that location when it was completed. If when I am ready to move it will be coming back to my house. I just wish that Uhaul had stayed with that ground floor instead of the 1st floor. Like I said a ramp or an electronic lift or elevator would have made my rate an excellent.
Wendy P | First ImpressionsThe actual storage unit design with the low ceiling and no light is not good. I will not chose a facility with this configuration in the future. I'm not the tallest at 6ft but I've had moving support that could not move around without the danger of bunping their heads on the sprinkler. Lifting heavy furniture is also difficult if you have to bend over while doing it.
Vernon C | Overall ExperienceQuick and friendly
Karen U | Overall ExperienceThey were all wonderful.
Cheryl J | Overall ExperienceNice customer service.
shantrice r | First ImpressionsI had a storage unit there for 12 months while i was living in another state. I am very pleased with knowing that being 992 miles away my personal belongings were kept safe.
Tanya K | Overall ExperienceWonderful customer service!!
Cheryl J | First ImpressionsBrenda was very polite.. And took care of me Quickly and very informative..
ALEXANDER C | First ImpressionsGreat customer service.
Francisco H | First ImpressionsThe driveway to access the storage unit is hard to drive into with a 17 foot truck
Loretha S | Overall ExperienceThe only drawback was the construction near the entryway which I know is temporary...
LISA T | Overall ExperienceI love this location the staff is very friendly and helpful..
latrice h | Overall ExperienceWorkers were super friendly and helpful and answered all my questions.
aginieszka s | Overall ExperienceGreat service by Ryan
Onivi K | First ImpressionsThe two gentlemen that helped me were absolutely great. They explained everything in detail and showed me around and how everything works.
aginieszka s | First ImpressionsThe employees are always nice friendly and helpful...
latrice h | First ImpressionsExcellent customer service from Brenda, Marc and a third young man whose name I didn't get, all of them were very accommodating.
caroll h | First ImpressionsAll the staff were very helpful and knowledgeable, they made a task that is a physical pain a very pleasant experience.
ERNEST Y | First ImpressionsCompletely satisfied with U-Hall Storage.
nadel p | Overall Experience15' truck had no cruise control. Very little explanation on how to use the dolley. Dolley not in the best condition. But staff was friendly and courteous.
johnathan j | Overall ExperienceAlways friendly service and ready to help. Brenda is a lifesaver. I would highly recommend this facility.
BLANCA R | Overall ExperienceRude and un reasonable staff especially Marc Coffman. Unprofessional to the max, the reviews were right about him. Get rid of him and put lights up in those dark units and it would make it a better pl
Marcus W | Overall ExperienceThank you guys for keeping my belongings safe and clean at a reasonable price.
sonia r | Overall ExperienceJimmy, the man who checked me out was very helpful and literally jogged to get my truck. He wasn't dragging his feet and he was very friendly.
megan s | Overall ExperienceNew general manager is needed at that location. He’s the only one that was already rude and unprofessional. He will even talk about the customers behind their back to the other customers. Mark fire!
ALEXIS G | Overall ExperienceShould be cheaper
gary b | Overall Experience