Customer Reviews for U-Haul Moving & Storage of Owings Mills

1,590 reviews

10425-10431 and 10435 Reisterstown Rd   Owings Mills, MD 21117

(443) 213-0999

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(443) 213-0999

10425-10431 and 10435 Reisterstown Rd
Owings Mills, MD 21117

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very easy process; the staff was helpful and courteous. After-hours drop off was also easy and convenient.

JEFFREY G 
Rating:
5.0

Customer did not leave a comment.

OMOLOLA F 
Rating:
5.0

Customer did not leave a comment.

IRA B 
Rating:
4.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

I was able to drop it off after hours. The location was well organized. I didn't really deal with any personnel.

MARK A 
Rating:
5.0

This was my first time using the Uhaul containers and it was amazing. I got furniture moved 1,300 miles and had no problems. The staff on both sides of the move were very helpful and friendly. The cost of this was 1/2 the other container companies. Highly recommend.

Lena W 
Rating:
5.0

Customer did not leave a comment.

JUDAH H 
Rating:
3.0

Very, very long wait times. Took over an hour just to get my trailer. Hoping this location can improve on that! Will definitely be back.

ELIEZER D 
Rating:
3.0

I have three main things that bothered me during this. 1. You cannot actually set up the Ubox delivery online. You think you can because that is what you are lead to believe but they require you to call anyway to “make sure it is scheduled.” I ended up having to adjust my move dates because I missed the phone call. 2. I don’t know how but everything was covered in this black soot upon arrival despite being in a locked wooden crate. And I am talking thick soot not a light dusting. 3. The website is annoying to try and navigate during this whole process. It refused to let me make an account and then kept sending me back to the login screen every time I clicked on something. It also doesn’t let you adjust any pickup/delivery photos after the first chance so good luck if you need to adjust that. The one good thing about this experience was the drivers. They both worked with me to ensure I got everything set up the way I needed and answered the few questions I had.

Michelle H 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN I 
Rating:
5.0

Customer did not leave a comment.

lamont j 
Rating:
5.0

The guys who checked me in and out were super helpful and attentive. Great team at that location.

CHRISTOPHER N 
Rating:
5.0

Liked the easy checked put process , it was swift .

PETER S 
Rating:
5.0

Customer did not leave a comment.

LOUIS H 
Rating:
5.0

Customer did not leave a comment.

OLAYINKA S 
Rating:
5.0

Customer did not leave a comment.

ERIKA P 
Rating:
5.0

Customer did not leave a comment.

EARL L 
Rating:
5.0

Service was great , Very helpful

Lawrence P 
Rating:
5.0

Brad helped with invoice and the rental, thank you

Gary H 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
1.0

The customer representative exhibited rude and unprofessional behavior during my visit. He was intentionally belligerent. For context, I am a black woman, and he is a white male. I had completed the reservation online days before arriving at the U-Haul location, providing my credit card number, driver's license information, and an additional point of contact. Upon arrival, the representative asked for this information again despite having retrieved my reservation in their system and clearly viewing it on his computer screen. He even took photos of the front and back of my license without indicating whose phone was used for this purpose. His attitude was indifferent and dismissive, which was both unnecessary and frustrating. When he was finally done with this charade, instead of handing us a key directly like the other representative was doing for his customers inside, this rep instructed us to obtain the key from the lockbox outside—a process intended for those who complete their reservation via the app and bypass entering the store. Overall, it was a frustrating experience. I had done absolutely nothing to provoke his behavior. My general demeanor is very mild-mannered. It's my nature. This time was no different. I simply showed up for my rental. I will not use this service again.

DAWN M 
Rating:
5.0

I was left with start of 1/4 tank of fuel and a annoying indicator for faulty pressure sensor

Steven G 
Rating:
5.0

Great service. Great location

JANET P 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY R 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B 
Rating:
5.0

Friendly representatives.

KRISTOFFERSON S 
Rating:
5.0

Customer did not leave a comment.

Donica M 
Rating:
5.0

Customer did not leave a comment.

TERRI M 
Rating:
5.0

Customer did not leave a comment.

LINDSAY P 
Rating:
1.0

Hire better employees that can provide real customer service

Savanna C 
Rating:
5.0

This is one of the best U-Haul place I've ever seen! Always great service, helpful and super polite people work with you and make your move really easy! Thank you for your great service! 10* service!

TIMUR C 
Rating:
3.0

I am very happy with the experience of renting a U-Box from UHaul. Everyone I interacted with from UHaul was very friendly, courteous, and efficient at their job. There were many occasions where a UHaul agent checked in with me to keep me informed of the status of my U-Box delivery. Everything arrived safely exactly as I had packed it, which tells me some care is taken in the handling of the boxes as they get transported across the country (in my case). I appreciate the attention to detail UHaul practices in confirming the location of U-Box placement. This makes loading/unloading much easier. There was an exceptional number of times, however, I kept receiving messages to upload photos of the dropoff location for the U-Box. Initially upon placing my order, I had described in detail their exact placement, so I felt this was a bit redundant. But I understand the effort to avoid confusion as to the correct location. Also, I did not visit any of the actual UHaul locations since I had the U-Box delivered and picked up at both ends. That is the reason for my "Average" rating.

David M 
Rating:
5.0

Easy process. I was able to just pull up and drop my key off with the attendant.

Eugene H 
Rating:
3.0

Customer did not leave a comment.

NIKOL L 
Rating:
5.0

The agent for drop off was friendly and informative. It was a pleasant experience for a stressful time.

Matthew M 
Rating:
1.0

We go to this specific location because it is closest to our house, but I would not recommend. The gentleman who works there regularly & has been there for sometime has terrible customer service skills. Doesn’t greet, always seems to be in a bad mood, and appears to be a negative person. We were also charged a cleaning fee for leaving something small in the back of the truck. That gentleman could possible use a career change. Service is not for him.

KEYONTAYA R 
Rating:
5.0

The ratchets for the straps were tight and could have been lubed, had a bad bad harness that had to be changer before we left for the lights. Employee was super great, very helpful getting us fixed up right before closing time.

JOHN S 
Rating:
5.0

Great Customer Service

SHANTRICE N 
Rating:
5.0

Great experience!!

JOHN B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

LINDA N 
Rating:
5.0

Great customer service!!

ANDRE T 
Rating:
5.0

Customer did not leave a comment.

SONIA P 
Rating:
5.0

Ask them if they understand how to return the vehicle after hours. The process wasn’t necessarily hard, but if a customer hasn’t gone through it, and/or isn’t 100% aware of the U-Haul app, how to navigate it, it can be challenging.

PETER K 
Rating:
3.0

Trailer wiring has intermittent fault somewhere in harness, disappointing

STEVEN O 
Rating:
5.0

Customer did not leave a comment.

ALVIN H 
Rating:
5.0

So easy to get any Uhaul Truck or trailer! And owner was so polite! Highly recommended

NODIRBEK H 
Rating:
5.0

The automated notification system is TERRIBLE! The message arrives after hours and nothing can be done until the next day.

michael Z 
Rating:
5.0

The staff was extremely helpful and thank you so much again to the man who helped me get the dolly’s out of the car and putting air in my tire!

Alaya C 
Rating:
1.0

Returned truck 2/1/25 @ 6:50pm, person at desk was sleep. Didn’t check my truck in that night & lied and said I returned the truck the next day at 10:17 am . I was charged another 59.40 for a WHOLE DAY when I should’ve been getting money back b/c I didn’t use all the miles. Highly disappointed. I will never use this location again. I was told the manager would reach out and refund but it’s been a whole day and I haven’t heard a thing . If I could give 0 stars I would.

AUNYAE J 
Rating:
4.0

Only iaaue was a worn wiper blade. Staff replaced it immediately

ERIC B 
Rating:
5.0

Drop off drivers were excellent, especially the lady who picked up the containers. Friendly and helpful. Customer service support personnel were als very good, friendly and helpful. My only complaint is that it’s difficult to see the account details on your website. Really doesn’t show well the unit pickup/ charges etc.

Gary P 
Rating:
5.0

Thank you

MAYER K 
Rating:
5.0

Please stop billing me

TARIKA C 
Rating:
2.0

I cannot recommend this U-Haul location. Really poor customer service attitude, very expensive with unexplained review of the fees. Just an overall poor experience.

JOHN W 
Rating:
4.0

Customer did not leave a comment.

ALETHIA B 
Rating:
1.0

Store manager decided to charge my account without consent for over $600. When I called they said it was for furniture pads not being returned. I returned my pads in Washington upon delivery of the pods because I did not need them. Manager should have reached out prior to charging my card. Bad customer service. Still no solution and still no call back from the manager.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Stephanie K 
Rating:
5.0

The staff was very friendly and courteous. They answered all my questions.

NOEMI P 
Rating:
3.0

This location did not have the correct information and told the Moving Help crew that there were no boxes for me. Then said they only have 1. Then said they have 2. But only after I had to call UHaul and UHaul called the manager at the pick up location. This UBox service has been a stressful and total disaster.

Oliver L 
Rating:
5.0

Super easy and excellent team

MARIAMI K 
Rating:
5.0

Jordan, the customer representative who was there to assist me with setting up my trailer and also unloading my trailer the next day was amazing! He provided greater customer assistance when go through all o the paperwork and then did a great job assisting me with my trailer. He went above and beyond!

JERMONE C 
Rating:
5.0

Customer did not leave a comment.

REGINALD H 
Rating:
5.0

This was the easiest process of our entire move. All the drivers and customer service reps went above and beyond to help us. If we ever move again this is the only service we will be using.

Yolande Z 
Rating:
5.0

I think his name was Albert, but he saw us looking for the truck and immediately came over and found our truck and pulled it up for us. He helped us review the truck and was very nice. The young girl inside was also helpful and patient while I picked up the truck order.

EMILY K 
Rating:
4.0

Customer did not leave a comment.

sheri b 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
4.0

Customer did not leave a comment.

DONALD P 
Rating:
5.0

Great service

TRACY M 
Rating:
5.0

Excellent condition and service

John I 
Rating:
5.0

The after hours key drop off was a little confusing but finally able to drop the key in the key box

JEFFREY S 
Rating:
5.0

I updated the gas level which was 7/8 rather than 1/2 before leaving and I still got charged 40 gallons to refill back to 1/2.

NATHANIEL A 
Rating:
5.0

Customer did not leave a comment.

ROYANDRA B 
Rating:
5.0

I had a pleasant experience. However I would suggest a little more transparency when booking ‘mobile pickup’ in the app. The directions weren’t clear and I still had to go inside to release my reservation.

JAZMINE R 
Rating:
5.0

Customer did not leave a comment.

RONALD H 
Rating:
5.0

Great customer service and will support this location again.

SHERYL G 
Rating:
5.0

Customer did not leave a comment.

SHAWN M 
Rating:
4.0

Doesn’t make sense that if i go 1 mile over, i have to pay. But if i return the truck with more gas than required no refund.

JUSTIN C 
Rating:
5.0

Fantastic experience-great communication, helpful and friendly staff when I called.

Elisabeth P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Brad at the Reisterstown Road location in Owings Mills was awesome!

RICHARD M 
Rating:
5.0

The drop off location was set up nicely. Very organized.

GRANT G 
Rating:
5.0

Staff Representative was very professional and nice .

TRACY M 
Rating:
5.0

Cargo van indicators said oil change was needed and tire pressure was low.

ELIZABETH G 
Rating:
5.0

I will always use this location. The staff is very helpful and courteous.

DARLENE M 
Rating:
3.0

Need more customers service people during peak times. (Saturday morning)

ANTHONY D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

DAIJA H 
Rating:
5.0

Nothing everything was perfect.

NICOLE J 
Rating:
4.0

This location has no parking at all. The gentleman who helped us was very nice.

carina W 
Rating:
5.0

Now that I have found this location and its owner, I won’t use any other local U-Haul location. This place is the best.

JANICE B 
Rating:
3.0

There was less than half a tank of gas when I got it, meaning I would have to fill up twice if I was going very far. The worst thing was the condition of the inside of the truck. There was thick broken glass EVERYWHERE and I cut my hand trying to clean it up before I could load anything into it. Not happy.

BRENDAN G 
Rating:
4.0

Customer did not leave a comment.

Rosalind T 
Rating:
5.0

It was a great experience for me! I am not sure if you would need to improve on anything!

REGINA C 
Rating:
3.0

I did not receive my pads and dollies I reserved. When I went into to ask about them, the lady just pointed to the corner.

Lawrence T 
Rating:
3.0

would have been nice if different location due to busy traffic getting in and out on reisterstown road

GWEN C 
Rating:
5.0

The manager AL, is the best ... very knowledgeable, prompt, and is super great with my family. This is the best UHaul that I've used in 30 years!!. Thanks U haul!

RAYMOND M 
Rating:
4.0

Customer did not leave a comment.

SHERMAN W 
Rating:
5.0

Customer did not leave a comment.

PAUL B 
Rating:
1.0

Rep not very helpful, busy reading when arrived, trucks to the left was all we pretty much got from the rep regarding anything. Searched for vehicle. Couldn't find hazards after left facility. Tried to call no answer, no surprise. Too busy to write the rest. Not worth the money to say the least. It could have been a robot rep n gotten better help

CARRIE W 
No reviews have been submitted for this location.
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