Staff is outstanding, clear, engaged and professional. Thank you again for the outstanding support
CHRISTOPHER KCustomer Reviews for U-Haul Moving & Storage of Palencia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very upset and it was unbelievably inconvenient that all of the equipment that I had reserved was not available the day of pick up. Showing up and being told they have no furniture dollies, appliance dollies or regular dollies that I reserved in advance to move a three bedroom house was beyond unacceptable and the employee smiling and saying that it’s been like that lately does not calm the nerves in anyway or help the situation. Spending half my morning searching for a location that would rent only dollies was a nightmare. Do better.
BRADLEY DAll U haul stores need a store number in bold letters for each location like #4563. It would save so much over and back especially when dealing with the call center if you call the store and they don’t answer for whatever reason.
GERARD MWe had no issues with our rental. Employees were pleasant and knowledgeable. Large enough location with enough equipment available that we had choices which suited our needs. Office was plan and weekly stoxked. Our rental went smooth in all respects.
WILLIAM FGreat service and staff was great They were very polite and friendly
GREGG PVery friendly staff that made me feel like a valued customer. I scheduled a truck after hours on a Sunday and it was ready at 8am on Monday when I arrived. Thanks for a very positive experience
TIMOTHY TVery helpful staff
Charles MDirty and disorganized. He said my reservation was all screwed up and duplicated. Not where I requested to drop off. I kept getting text messages changing locations and providing other incorrect information.
Jason Hnothng both people very friendly and competent
GLENN BBefore I could get out of the car to go inside a nice gent was coming out to assist me. He helped me maneuver and unhooked it for me without me asking. He told me a little about what I could do better next time but in a friendly and concerned way. He was extremely friendly and helpful. Much appreciated!
Dave PHow ever your app and support were terrible. I originally had a Sunday pickup with the app when I arrived at truck location the app would not allow, we to check out the truck. I called support and the person on the phone stated that was because a truck was not assigned to the reservation. She transferred me to another person who was supposed to help but she just had me exit the app and try again 2-3 times, I tried to explain what the first person told me, but she would not listen. eventually after wasting 45 minutes, I had her find a location that had a truck and that was open so I could get a truck without using the app.
GREGORY SCustomers service has always been great thank you
MICHAEL CThe owner was super lovely and kind about pricing. I would recommend this U-Haul establishment for anyone moving ⭐️⭐️⭐️⭐️
LINDSEY OSuper friendly!!!
ADAM HThe truck was extremely noisy.
MARIA AThe staff are great and very friendly! But, the equipment was not very clean. And the tires needed balancing, it’s a rattle trap on the highway! At almost 115,000 miles, the truck might be on its last legs.
JEFFREY DExcellent Customer Service & Professionalism! I would highly recommend this location!!
SEAN MCustomer service was A+
Victoria AEveryone was very friendly and efficient doing their job.
BOBBY SThis rental was a very important part of my project, and I found myself worrying about the details of getting my items moved from one spot to another, on time. Once I talked with your associate, I found that my concerns about finding the right vehicle, and the cost of moving my items from spot to spot were nothing to worry about. He helped me find the best trailer for my move, and at the best price. The trailer was clean and in good shape, and my move ended up being a quick and efficient solution to my issue.
GLENN MManager was so helpful. He took trailer off our vehicle. Fast close out of paperwork.
Nancy BInside of cab was dirty. Other than that all was great !!!
ROBERT NI had a hard time getting through to this location by phone. However, the young man at the counter the several days I came in was very pleasant, effective, and helpful.
SARAH BGreat customer service ! Good opening hours.
KAREN TExcellent rental experience. Agent was knowledgeable and friendly.
JOSIAH MPick up was excellent as employee was very helpful. Drop-off was not great as I could not find any employee for 15 minutes to check out.
JOHN PThe location was convenient, clean, and not crowded. The staff was helpful, both picking up the truck and returning it. Plan to use them often.
EDWIN AEquipment worked well and doing business with this location was good experience.
Gerald JVery professional and friendly, will definitely recommend to my friends.
MICHAEL GEasy in and out to drop off!
ANDREW MSaint augustine location is very nice to get in and out.
MARK FJared was an excellent employee and the entire rental went smoothly, thank you!
THEODORE SThe rental specialist was helpful
NURDIN NJerry takes good care of customers and the store. He's the reason I will continue to come back to this location.
Stella JThe Uhaul employee was helpful and friendly.
Patrick MIt was a pleasurable experience. Everything went without any surprises. I would recommend this location to all looking to rent a truck.
Sammy TI went to one U-Haul near my home (5 min) and they told me they dont have Vans there at this time, so they sent me to another U-Haul about 30 min away. So instead of paying millagege 15 miles I had to pay for about 40 miles. I dont think that is fair for the customer.
VICTOR MExcellent service. Easy and simple.
robert wThe store and the truck were clean, but the ratchet on the tow dolly was in desperate need of lubrication. Barely opereratable.
MICHEAL CVery professional, well organized and the equipment was ready to go
KEVIN HVery friendly and helpful staff. Made my experience easy and pleasant. Thank you!!!
John FDue to my interaction with this U-Haul location, I will absolutely exhaust all other possible rental options before using U-Haul again. Rude, poor communication and devious business practices. I will not recommend U-Haul to anyone because of this location.
Michael MNone
DALE HHave the truck available at the correct locate at the reserved time.
JOHN SQuick and Friendly at the drop off location. Awesome service from the representative who greeted and assisted me. Professional attitude, which counts a lot in todays customer contact.
JOHN MJared did great job
DALE HI would recommend anyone who needs a truck to go there. The was excellent .
ADAM WAll great
WILLIAM WWe didn't go in. Used mobile drop off.
Deborah gNothing
ANTHONY I