Customer Reviews for U-Haul Moving & Storage of Panorama City

Rating:

3.0

There needs to be a system to check when boxes are to leave and if movers are on time to get boxes moved and picked up in timely fashion

Rating:

1.0

Incredibly rude and racist staff who do their best to avoid assisting customers who have been with Uhaul for years. Lack empathy and will not listen to customers, this location is only interested in unfairly charging people who have been loyal to them. No longer a Uhaul customer because of Blanca D. and will be telling people to avoid using Uhaul due to the negative and discriminatory experience at this location.

Rating:

4.0

It was a little costly

Rating:

5.0

Amazing service from all the drivers! They were very nice and friendly. Thank you! In a difficult time for our family.

Rating:

3.0

It was very strange, I booked my containers to arrive at the Glendale location but they ended up in Panorama. I’m still not completely sure what happened, we hired moving help to bring us the containers and unload them and he was the one to sort it all out.

Rating:

4.0

Receiving and shipping worked fine. The issue was that when it arrived at the destination, there was a bad odor and a very damp smell!!!!

Rating:

5.0

Service was great, no problems at all. Friendly staff and the women fork lift drivers are awesome!! They, especially, seem to love their jobs!! I'm so glad I chose U-Haul/U-Box for my move!!

Rating:

5.0

everything went great

Rating:

5.0

Some staff members can improve communications and directions. Improve always is possible. Overall great

Rating:

5.0

MY DRIVER WAS WONDERFUL AND VERY HELPFUL! TOP NOTCH COULDN'T HAVE BEEN BETTER!

Rating:

5.0

The customer service support was outstanding, the people that dropped off the pods and picking them up were Professional and customer service friendly. Very efficient

Rating:

5.0

This is my 3rd move using Ubox it is a life changer. The help and the staff are always professional. In all the chaos that comes with the basic of moves U-Haul comes to the rescue. Miguel in the Panorama location deserves a raise!!! Thank you

Rating:

5.0

Excelent coustomer service, Blanca was so servicial and friendly

Rating:

2.0

You can improve the next customer's experience by allowing locations to franchise so they are not subject to the whim of the corporate leaders that are sabotaging the integrity of the customer's situation. The woman who I booked my trip and reservations with told me explicitly that the location I chose was deliverable, only to be told later that that was NOT true and I would need to incur other costs or time to make up for not only the lack of competency but the blatant unwillingness to acknowledge their lack of understanding when I overtly asked about to deliverability to ensure the avoidance of exactly what happened. Will be using any other moving company until the end of time, and doing my absolute best to ensure those around me do the same.

Rating:

1.0

This was probably the worst UHaul experience I've had after several years renting. 1. The truck I reserved was not available last minute and, I had to rebook and stay an extra day in another city: this meant additional hotel money. 2. The ONLY truck available was smaller than I needed, which means I could not finish the job and will have to re-do it. 3. Uhaul requested I deliver the truck VERY FAR AWAY from my property, requiring me to spend an extra 40 dollars on UBER to return to my house. 4. The place UBER requested was closed during business hours and required me to drive further away to a THIRD UHAUL Location. 5. I had to wait there to process the returns, otherwise I would have been penalized on the return instead of receiving a discount for all the hassle. Terrible experience over all. Thank you UHaul, you easily cost me 200-300 dollars beyond budget due to the overall poor service.

Rating:

5.0

Great job and happy to see such great women dropping off and picking up the containers. In and out like rock stars.

Rating:

5.0

Can't say enough about great service and excellent communication. This is the second time using U haul for a CA to VA for our items and the experience is first class. Just love your drivers as they are so professional and kind!

Rating:

2.0

Double check the vehicle before renting it out. The agent who helped me said that the gas gauge was at a quarter tank when I picked up the keys, however, the tank was at half of that. That added some anxiety about my trip today due to the extra $30 service fee that I was told about if I had returned it with less than that amount.

Rating:

1.0

The staff in panorama city is rude and apparently doesn’t know what they’re doing.

Rating:

5.0

Blanca and other staff were excellent

Rating:

4.0

Security around the facility is not good. I couldn't leave my vehicle parked there overnight for security reasons. The employees were very friendly and helpful. The equipment were in excellent condition.

Rating:

5.0

Great experience

Rating:

4.0

Talking to the staff on site was the only thing that really helped at all during the "self pick-up" process, because the app was not as straightforward as I thought it was going to be. The U-Haul app was the main thing that made this experience a bit confusing and inefficient. I was instructed to wait until I was on-site to complete the "pick-up" process on the app, but at that point I was in front of someone at the office, I had to step to the side to try and figure it out and the office employee ended up helping me anyway. Please make the instructions more detailed and optimize the app experience!

Rating:

4.0

Just a note to let customers know that the box cannot be delivered under a cover.

Rating:

4.0

We requested the smallest trailer…was told no problem!! The day before pickup we were told one was not available…but we could have the next size up for the same price!! Appreciated the offer but we only needed the smallest size!

Rating:

5.0

Location wasn’t the problem. The problem was I had to drive an extra 5 miles from the location I made the reservation because y’all didn’t have a 15-footer there even though I made the reservation a month ago at the other location. That’s your problem. Why would I make a reservation at a specific location and expect it not to be there?

Rating:

5.0

We were really let down by the movers that were booked through MovingHelp, so we ended up having to do Self-Delivery. Karla and her team really went out of their way to help us get the job done under fairly difficult circumstances. I cannot thank Karla enough for pulling some strings and getting us the equipment that we needed. We got packed and delivered on time - but only because of Karla's helpfulness.

Rating:

5.0

I don't think nothing needs to be improved. The lady at the desk was very helpful she explained everything perfectly she was very polite and everything went great

Rating:

2.0

I couldn’t find the office because it’s in a giant warehouse with no signs. And the truck gas tank was empty. The manager told me “people siphon off our gas at night.

Rating:

5.0

Everyone was friendly and helpful! Keep up the good work! Thank you for everything!

Rating:

5.0

It was too expensive overall.

Rating:

5.0

Nothing to mention. Was very efficient.

Rating:

5.0

That's a tough question! Everyone has always (for 22 years, not at this location though obviously!) been helpful, courteous, & knowledgeable. U-Haul is my go-to storage solution.

Rating:

1.0

Two things: It is an insult that all of the pads arrived in Their wrapping filling up 1/2 a ubox and were never used by the movers in California, I have furniture with holes in it, and torn items because of U-Haul. Of very low quality job. I know that you get 1/2 of the movers money so you are responsible for this behavior. I have photos and videos of the bags of blankets . 2. You recommended 3 pods even though I explained ahead of time the size of the storage room and then when I needed a 4th pod you charged me 1000 dollars extra. A 5th pod would have been only 200 extra. It is again insulting and a very good item of discussion with a regulating entity. In order to stay competive in pricing,you price 3uboxes on the phone and then slap the customer with 1000 dollars for an extra box. I should have only paid 200 extra. At this point, unless I hear from U-Haul I will never use U-Haul for pods again. All of this is sloppy deceaving and embarrassing.

Rating:

3.0

To give ample time for delays

Rating:

1.0

Worst experience ever

Rating:

4.0

Maybe have one more associate on site. I had to wait 20 minutes, which is no big deal, but I hadn't anticipated that and it contributed to my whole day being messed up. Otherwise, the service was great! The woman who helped me was very helpful, and to my surprise, even had my trailer attached while we were doing the paperwork.

Rating:

5.0

I like this location a lot, but my latest rental was a van with 1/8 of a tank of gas left. It’s beyond frustrating because I won’t get reimbursed for returning it with more gas, so I just have to keep refilling to 1/8 throughout my rental. Really really annoying.

Rating:

3.0

My u-box arrived sooner than expected actually which was great. I scheduled delivery of my u-box to my house and hired people through the app to unload the box. They were nice but were very unprofessional and ended up damaging some pieces bringing it inside without saying anything

Rating:

4.0

Qeri gut

Rating:

5.0

Great job

Rating:

5.0

Super nice and helpful staff all round! Great communication and easy to schedule storage and equipment. Thanks!

Rating:

4.0

The address that we ended up needing the uhaul boxes delivered to, was not delivered by uhaul and we had to use a third party for delivery. This just was not something I anticipated, it was not clear that there might be areas uhaul did not deliver.

Rating:

4.0

I needed to know how long it would be before I got my boxes, and that there was an additional charge to have my boxes delivered at my new home. That was not something I had been told before the delivery.

Rating:

2.0

The facility here was very disorganized. First they didn't give my movers both uboxes so I had to search for new movers the day of. then they gave those movers a third ubox. so this caused confusion every step of the way for my move. and despite my speaking with them several times, they shipped my 2 uboxes off at different times so they arrived late to my destination. causing me to have to rebook movers yet again. this is the third time I have used UBOX and something like this happens every time. the cost saving is not worth the stress.

Rating:

4.0

Overall we had a wonderful experience. They supplied plenty of furniture pads. We had to make several schedule changes and the staff was very accommodating. I would recommend U-Haul to friends and family.

Rating:

1.0

When I arrived to pick up truck homeless men sleep in it. Change rental from 17 ft to 15 ft because “as the took a shit”. Horrible experience

Rating:

5.0

My overall experience with Uhaul was incredible. I had three orders running at the same time, one for a trailer for my SUV, the containers and also movers, and everything went super smoothly. The constant communication throughout the entire process was spot on, and the pods arrived early! Although I hope to not move for a long time, if I do, I'll definitely go with Uhaul. Thank you for a smooth cross-country moving experience.

Rating:

5.0

Excellent experience with great responsiveness and customer service. The forklift drivers were also very go efficient and careful.

Rating:

4.0

All drivers were great! Love the women on the team!! Everything arrived timely and secured. I’ll recommend!

Rating:

5.0

Not sure where or how it happened but my things are covered in sand and smell awful.

Rating:

5.0

Karla is great, she was always accommodating to my needs

Rating:

5.0

Thanks to two excellent boys from around Northeast Beaches I successfully got my stuff w/o any damage👍🏻

Rating:

3.0

No one would answer the phones there. The U-box was days lates and even after it arrived we couldn't get a hold of anyone to schedule pickup.

Rating:

5.0

professional and polite...

Rating:

5.0

Everything went so smoothly that this is the ONLY way that I would move or recommend to anyone. Amazing service and everything got here right on time and in the same shape that I packed them up.

Rating:

5.0

A little expensive but service was good.

Rating:

5.0

Friendlly helpful staff. Very obliging and very kind!

Rating:

4.0

U-Box was loaded onto the trailer quickly. The staff and management were excellent.

Rating:

5.0

Very pleased, start to finish.

Rating:

5.0

Everyone was extremely helpful and kind. I had a great experience!

Rating:

5.0

Just got a u-box delivered from NJ through this Uhaul. Great experience.

Rating:

3.0

Staff was friendly, but I was charged for the use of a truck to move my things, when I had paid for my U-boxes to be delivered to my apartment.

Rating:

5.0

Great staff

Rating:

5.0

N/a

Rating:

1.0

Delivery staff is rude and does not care about the customer. Was refusing to deliver my box at agreed upon time and then all together. Had to call Corp to get my property back.

Rating:

5.0

Outstanding service

Rating:

5.0

All was good! Thanks for your help

Rating:

5.0

The lady at this location was very professional and friendly. Thank you so much for your help!!!

Rating:

5.0

Your driver Ariel was great -she did an outstanding job and was very friendly. She is an asset to your organization.

Rating:

5.0

Very easy to work with. In & out in no time.

Rating:

4.0

They did tell me my Box was at Van Nuys. My movers went to that location and were told it was at Panoroma City.

Rating:

5.0

Staff was very helpful. Very courteous and there was always somebody accessible to ask questions or get some help.

Rating:

5.0

Uhaul really came through for me in my most recent move. The price was right, the move was fast, and the customer service was great.

Rating:

5.0

Miss Yvette PEREZ & staff are truly an amazing team. THANK YOU SO MUCH.

Rating:

4.0

no I won't

Rating:

5.0

I had a POD picked up and stored and didn’t see the facility but the delivery service was great.

Rating:

5.0

The service is really good!

Rating:

1.0

They wouldn’t take a money order from the bank. That’s like it better than cash . I had to go cash it and then pay for my storage a huge inconvenience. I will definitely not recommend to anyone.

Rating:

5.0

The staff at this location, specifically Yvette and Geo, were extremely helpful. They did everything they good to make our experience go as smooth as possible and were really helpful.

Rating:

1.0

NEVER USE UHAUL. THIS WHOLE PROCESS WAS ROYALLY SCREWED-UP. THE ONLY “REAL” POSITIVE WAS THE AURORA, IL LOCATION. AT THAT LOCATION, STEPHEN WAS AWESOME. UNFORTUNATELY, IT WENT DOWNHILL FROM THERE!

Rating:

5.0

Very efficient

Rating:

5.0

Ariel Soria was amazing!!! She really cares about her customers and went way way above and beyond from what she needed to do to help us out. You have a huge asset In Ariel, she’s a one of a kind gem!

Rating:

1.0

Very poor and rude customer service and poor service in general

Rating:

5.0

The lady who dropped off the ubox was exceptional. Even though it was very hot and she had already worked a long day she was very pleasant and professional.

Rating:

4.0

I did not go there so I can not comment but Virginia who came to drop the U-Box was great.

Rating:

5.0

Thanks U Haul

Rating:

5.0

None

Rating:

5.0

I was helped by Yvonne, she was very friendly, Very proud of her job, very professional, very knowledgeable and she kept her big smile at all times. Her attitude made the transaction a plesent one.

Rating:

5.0

Gio, and the young lady who helped me on June 18th, were great! Very well done. Thanks.

Rating:

1.0

The concept and pricing is ideal, however the communication within UHaul is extremely POOR. Average wait time on phone calls was 12 minutes[highest 21 minutes].

Rating:

5.0

great stuff

Rating:

4.0

FYI - I rented a U-Box and stored it on premises at my house, rather than at your facility. So my answers regarding your facility are N/A

Rating:

4.0

I was sent to the wrong facility in Chattanooga but eventually got to this facility