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JEAN MCustomer Reviews for U-Haul Moving & Storage of Penn Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Staff was professional, & Kind
Bobby D | Overall ExperienceThe guys that took care of me that evening were great! They got me what I needed and fast!
Raechel D | First ImpressionsThe staff was very friendly and cordial. I had a ton of questions and they answered all of them. Location is convenient. However be cautious pulling out if you're going east traffic on rodi Road is a bit heavy. In comparison to the first U-Haul that I went to where the attendant had an I don't care attitude this location went above and beyond. I would highly recommend 603 rodi Road location
FRANCENE RThe sales man was very blunt to me not a smile on his face he had his dog there and his girlfriend to it was unprofessional experience
MICHAEL PThe check engine light came on the whole trip 600 miles the air pressure light was on the whole trip as well told the service worker he said that is normal. How is that normal cold or not.
BRETT SEverything was a very nice experience
DARRYL RAgents worked with me when on a holiday the payment wad rejected then maid payment the next day as it was after hours to get cash to there office. Good customer relations as I am a frequent customer.
DONALD MThe worker who I dealt with was unpleasant. I said no to coverage but he tried to charge me for it anyway. Worker never mentioned anything about needing to return truck with gas so i was charged when i would have filled it up
WESLEY TEverything was perfect, Even the customer service was excellent
DARRYL RLast time I used the app to pickup, I didn’t have to go in and speak with anyone. This time, the app assigned me a vehicle I couldn’t access due to the way it was parked in. An employee told me to take a different one. I asked if it would update in the app and he very shortly told me yes. Well, it didn’t. So all of my photos caused errors as the plates and mileage didn’t match up. When I was standing in the parking lot, he yelled across the parking lot that I didn’t need to be taking photos of the vehicle. I absolutely should be because the drivers side mirror was broken and garbage was in the vehicle. I cleaned it myself, but I’m not sure why he seemed so upset that I was taking photos as the app pickup walks you through doing. Honestly, the 30 seconds he had to interact with me seemed to really out him out for the day. I did most of the work by using the app. Sorry about it.
CHEYENNE KThe staff was excellent and very helpful.
Dominique MOver Priced. I paid around $200 MORE!! for a truck for 1 day. Ill never be back
Walter RUsually every thing runs okay, but the location got the actual customer mixed up with me only because we have same last name ' BROWN '
TERRY BIt has been three days since I dropped off truck/trailer rental and I have received two calls from equipment asking when I was going to return the equipment. Rodi Road location never checked my returned equipment into the system. Terrible service.
PATTI Teasy and hassle free rental process
Alexis JOutstanding customer service I would rate 20 if I could
TORRESS HThey are friendly and efficient.
SHANNON SEverything was great
DAVID Gmore parking space for customer vechiles
DAVID OI signed up for Truck Share 24/7, which advertised that I could pick up the truck at any time. However, the app only allowed me to pick up the truck at my reserved time. The earliest available time was 9 a.m., which was later than I wanted. I arrived at the site early, expecting to pick up the truck whenever I needed, but ended up wasting time waiting for the reservation to start.
JASON MDrivers door wouldn’t close properly endangering me and the ignition wouldn’t turn without using two hands. The only guy there was unwilling to help or change the truck citing he had to go take care of other customers. He was totally unwilling to help the customer in front of him. Will not go back and expect a full refund
JOEL HThere was a problem with the access occasionally because ithe code machine was broken. So I wasn't able to go in there when the office closed at night to get things that I really needed.
JIHAD R | Overall ExperienceThe only reason I moved from my storage spot. Was because the priced kept going up found a much cheaper place that’s bigger.
JOE H | Overall ExperienceThe staff is very friendly and helpful. It's a bit pricey to rent but gets the job done. I always get a great quality van. Thank you.
MICHELLE FMake the on line pickup process easier. However the on site employee was awesome, extremely efficient, and pleasant to deal with! Glad he was there!
Mary EI have only rented from this location twice and it seems in both cases there’s a miscommunication between the store and Uhaul call center. Both times the call center told me something was available but thankfully I contacted the store to confirm and found out the call center was wrong so both times i was rushing to make other arrangements. The staff at the store was helpful but I don’t trust the call center.
DONNA SThe gentleman was very helpful and polite
PAULA DDon’t recommend the U-Haul app, little difficult to use for pickup before opening. Also the young guy sitting at desk who said he was a manager at this location is not very pleasant, professional or knowledgeable.
WILLIAM HYou need more dollies!!!!
LETITIA Bfast service politie manager 5 star experience
DAVID OLogan was prompt, courteous, and overall a good dude. Helped suggest items to purchase based on our move. Made sure our truck was ready to go before we arrived, even as the first reservation of the morning. Thanks Logan!
DANIEL WI love this location and employees!
ASANTEWAA PService was excellent!!!
RICHARD RPenn Hills staff were great and made an easy checkout. Equipment worked as intended until Monday at 3:30pm when back left hub of 6x12 trailer locked up and within a mile the hub overheated and caused the tire to catch on fire. By standers and fire department put out minor fire quickly. Thankfully no injuries or damage to my stuff inside the trailer. I have used Uhaul equipment for local and interstate moves many times since 1990 with no issues. I have recommended your company to family and friends. I was very surprised at the failure of this equipment. I encourage Uhaul leadership to implement extra inspections for equipment that will be used for long distance moves to protect company and customers from possible equipment failure mishaps. Sincerely, Doug Adamson
DOUGLAS AClean restroom
galal h | Overall ExperienceMake sure no one blocks your own vehicle during after hours drop off like it happened to me. Had drive done through the grass hill side to get on to the main road. Should have been compensated with a discount off my rental, but I was not. Wasn’t very happy about that.
WILLIAM HPerfect
MARIA AEasy to access. Although I was there early, someone was ready to check-out the truck, write up the receipt - all within 10 minutes!
Carroll WCargo box smelled like someone peed in it. The representative was not cooperative
Abhishek BOverall experience was great.
STEPHEN WThe staff at the rodi road U-Haul are excellent. They made sure the trailer was safe, and were very friendly. Upon returning trailer, and staff and asked if everything went well. They were excellent.
KEVIN HMy truck needed a wheel alighnment. It kept swaying to th right .
TOYLYNN NAlways great to work with this location. Keep up the great work. Thank you.
Darnell DThey are always super friendly and reliable. Super easy every time I’ve used them. Would definitely recommend!
Aimee JEveryone was good.
jerry kThe dolly was pretty banged up but we made it work.
Kelly JThe online reservation process was easy. The guys in the office were very nice and helpful. Doug seems like a nice guy to work with.
William KStaff were polite and helpful
Jed DExcellent service
Rowena MLocation did not seem to be aware of conversation. I had over the phone with U-Haul service regarding one free day of rental when U-Haul could not provide the exact equipment that I needed. I had to call customer service again to get the refund for the day, I was overcharged, there should be better communication between local locations and customer service
Anthony SGet updated vehicles (steering wheel kept locking up (had to call for roadside assistance within the first 30 minutes-after that my brother helped me) the window turner (manual) was broke, the mirrors were hard to adjust (manually) and no shocks (you could feel every movement)
joye bI was very pleased with the service.
Eldolia W | First ImpressionsThe manager Doug is the most respectful, friendly associate of U-Haul that I have ever dealt with really appreciate his kindness. Thank you, Doug.
Lawrence C | Overall ExperienceThe place was well maintained and generally clean
mark s | Overall ExperienceNeed to get the side door fix .
Kendra D | Overall ExperienceGreat experience. I have rented trucks as well from pennhills location. DOUG is great and very helpful. Experience was better than most places I have gone to. Quick and easy service. Employees under him are very professional and always willing to help in a timely fashion. I will definitely be back and recommend them to others ad well. Great job fellas
TINECIA G | Overall ExperienceVince and Ronald (I think that was his name) were very pleasant and helpful
Michelle L | First ImpressionsGreat customer service and extra helpful
JOHN W | Overall ExperienceAll good until the end. I moved out 12/28/23. Had my receipt. But i still git charged n monies was taken out my acct. I need to be refunded back asap. I already spoke with branch about this Tk you.
MONA S | Overall ExperienceVery decent people who work glad to do business with them
adrianne j | Overall ExperienceUnloading dock area is too small
Dara H | First ImpressionsBest guys were great!!
Maria C | First ImpressionsThanks you Doug at Rodi rod office very nice man!!!!
april h | Overall ExperienceDoug is awesome.
Dan K | Overall ExperienceStaff was friendly and knowledgeable.
john w | First ImpressionsGreat staff! Always friendly and helpful!
Bradly J | Overall Experiencenone
Richelle R | Online Move InKeep up the great job, and thanks for being there. A business you can trust is hard to find !!
Lorrie h | First ImpressionsStaff very friendly and helpful
Deidra H | Online Move InLong term customer no complaints.
MICHAEL H | First ImpressionsDoug was friendly and helpful.
Roger C | First ImpressionsGreat experience. Had to put my stuff in storage in a hurry due to a situation at home. They got me a unit that was the perfect size and cost. 3 months later I have a new place to call home and moved my stuff out. It was safe, clean and the staff was amazing and would recommend to anyone needing a storage unit.
Robert S | Overall ExperienceI find u-haul to be excellent for all my needs
wiliam d | First ImpressionsAwsome ppl
geraldine d | Overall ExperienceThe manager Doug is the best
Rodney G | Overall ExperienceWhile many other storage unit places have hidden fees and increases over a few months, your's never did. Thank you for doing what is in the best of your customers needs. I truly appreciate your location and company.
Kitsy H | Overall ExperienceDoug and his staff are always pleasant to work with, professional, and go above and beyond to help the customer
DEVON G | Overall ExperienceDirty — glass shards and trash/litter are everywhere near storage units. But, friendly service. The owner was super nice. The app is slow. This isn’t the franchise fault, so I don’t hold him accountable. But, the app is very very slow and very very buggy. Please update your app to fix the bugs. This caused a lot of delay.
Teresa M | Online Move InDoug runs a friendly, clean, and efficient facility. I love having him and team available for all of my moving and storage needs. He really went above and beyond to accommodate my last minute move on Easter. I was able to get my truck, pads, dolly, moving supplies, and storage all at the same convenient location. I will definitely be back the next time I need to move.
Joseph L | First ImpressionsThey made the process super easy and got me a space that fit my stuff.
Robert S | First ImpressionsThere were never any issues while the unit was being rented. I was informed ahead of time of any updates. Access was available at all times.
joy s | Overall ExperienceDoug was awesome. Very helpful. Also..a young man on staff answered all questions and helped immensely.
Bobbi J | First ImpressionsMr. Doug and Eric were awsome
geraldine d | First ImpressionsThere needs to have clear rules on the timing for the storage online
Georgette L | First ImpressionsNo the storage was not cleaned out because of the damage stuff that happen in there but other than that had no problem but with u haul for almost 20 years
ROSITA H | Overall ExperienceThey went above and beyond what I ever expected. The manager was too nice for words. I felt like I needed to rent something else just because he was so nice and helpful.
JOHN C | Overall ExperienceDoug is the best manager I know
Rodney G | Overall ExperienceDoug is awesome! He was always a huge help to me, with renting storage and renting their trucks.
Dawn G | Overall ExperienceFriendly and nice staff!
JANET N | Overall ExperienceThe Best👍❤️
Marilyn G | Overall ExperienceGreat service
carla v | First ImpressionsThe staff were informative and very detailed. They were extremely helpful with making my process go smooth.
joy s | First ImpressionsStaff worked together to help me find a suitable unit.
Cindy K | First ImpressionsThe staff was very friendly. Always had time and accommodating my in’s and out’s. Doug is an excellent manager. Any issues he addressed immediately. I would highly recommend. Excellent facility, staff and service.
matthew f | Overall ExperienceThank you Doug!
Colin K | First ImpressionsExtremely friendly staff.
Jason R | Overall ExperienceAll of the staff including the owner are friendly, kind and helpful.
Dora J | Overall ExperienceStaff very friendly and helpful. The doors on the units are pretty worn and could use maintenance or replacement. Would recommend
Dawn S | First ImpressionsThe facility was very clean along with having the employee's being as helpful as they can.
lynn t | Overall ExperienceThanks!!!
Ronda B | Overall ExperienceLoved it. The guys were great there
DEBORAH M | First ImpressionsUhaul are always good and can be relied upon.
Jake O | Overall ExperienceI always trust U-Haul for all my movement needs
Sanjiv K | First ImpressionsThank you for your service
Walter H | Overall ExperienceWould store here again
jim v | Overall ExperienceNice staffs, happy to help everything we need.
Qui N | Overall ExperienceThe guy working was by himself and I know it was a busy day but he handled it well. Promote him.
Walter H | First ImpressionsThat eric gains was a great help he help me find the rite size storage good customer serves
Charles H | Overall ExperienceThe U-Haul Storage store of Penn Hills very friendly & excellence service.They were happy to help me with anything I need. Thank you for everything.
Qui N | First ImpressionsThe staff were super friendly and easy to talk to, we had an issue with the latch to open and close our unit and they took care of it immediately.
Alexandra R | First ImpressionsI have had a great experience at this facility. I’d particularly like to recognize Doug, and his staff as well. I took rental space and couple of truck rentals from them. These guys are super nice and extremely help. I’ll recommend this facility 100%.
RAJVEER S | Overall ExperienceGreat staff. Very helpful. Very clean facility n
matthew f | First Impressionsvery accommodating, pleasant experience thanks to your team
Joseph J | First ImpressionsThe staff at the UHaul storage facility is 100% customer satisfaction. Doug is always available for any questions
matthew f | Overall ExperienceDough makes this place a 5*.
DENESHA M | First ImpressionsDoug goes up and beyond for you. A true Gentleman. I will use Doug's facility with all my UHaul needs.
Darrell C | Overall ExperienceThe staff was very friendly and accommodating. The unit itself had some grease spots on the floor we wished had been cleaned first. Otherwise the experience was great!
Katie o | First ImpressionsAll of my U Haul needs will go through a Doug and his group.
Darrell C | First ImpressionsAlthough the storage unit that I reserved was not available the employees helped me find one that was bigger. The staff were nice and even took me to each size storage unit so I could make sure I had the correct size. The check out process was fast and easy.
Kenesha t | First ImpressionsDoug, the manager, was outstanding to deal with.
matthew f | First ImpressionsI will never shop at uhaul again. When I picked up my truck, it wasn’t checked and there was wood in the back so after an hour of not realizing it was back there prepping for my move to another state, I had to return my truck for another one. The staff was friendly, but not helpful I wanted more than a $50 return for my inconvenience.
jasmine B | First ImpressionsThe staff was very nice and helpful everytime I went there. They were fast and efficient with all their work. They were also very helpful and understanding with any problems or issues you might have.
Liz J | Overall ExperienceMy total experience with uhaul was very good. Would highly recommend this site. When I arrived at that location and realized the unit was to small the owner/ manger was very good about making a larger unit available that night . Kudos to them. 👏🏼👏🏼👏🏼
Carol M | Overall Experienceno comment
warren m | Overall ExperienceI cancelled my storage at this place and just seen that u guys charged me till jan 31 2020 i left ib july even opened door and called corporate and told them that i was leaving facilitys
kevin h | Overall ExperienceGood customer service didn’t show attitude
Natasha P | First ImpressionsThey were very cooperative when we found out that the storage that I booked on the phone was not adequate. The manager at the Rodi Uhaul gave me a larger storage room. I was very pleased with him.
Carol M | First ImpressionsDoug and his staff are great.
FLOYD B | Overall ExperienceThe manager Doug at the Penn Hills office along with his staff were very helpful and courteous. I will recommend his facility to everyone I know. Annette Sampson
Annette S | Overall ExperienceMy only problem with your service is upon leaving the family we could get out but upon my return I couldn't access the property I was given a code and it didnt work and Icouldnt get help after 6pm
Rhonda M | First ImpressionsThe move in process was easy and great. I regularly visit the Rodi Road location and it’s always a great experience.
Jeaonna H | First ImpressionsIt was great and i would use them again if i needed to
lynne t | Overall ExperienceOutstanding customer service from James, Solomon, and Doug, as well as other staff members.
EBONY J | Overall ExperienceContacting the facility directly has become difficult.
WILLIAM H | Overall ExperienceExcellent customer service from the owner, Doug. He worked hard to resolve my prob when my mower would not fit through the door opening of the unit I had originally reserved. Service was outstanding.
Matt A | First ImpressionsDoug and his staff are excellent. Very friendly and helpful. Will rent from them again.
Darrell C | Overall ExperienceThank you
YALONDA H | Overall ExperienceVery polite and very helpful. They will be my moving place.
Darrell C | First ImpressionsI have had my unit several years and always delt with Sherri Robbin sand was very satisfied with her. However Doug exceeded expectations and extremely polite and accomadating. Thank you Doug.
ROSEMARY O | Overall ExperienceThank you
JEWELL H | Overall ExperienceCould never reach anyone via phone at the Moore Storage #. Reached Doug on first attempt at U Haul.
GWENDELLYN O | Overall ExperienceSheri was awesome. I really like your customer service. She helped us out and did everything amazing
bruce t | ReservationYour facility truly met my needs. The units and the grounds are clean and secure. Also the attendant was more than helpful.
CANDIS W | Overall Experience