Customer Reviews for U-Haul Moving & Storage of Pilsen

Rating:

4.0

Only reason I’m putting a no to staff is because the day we were leaving. My husband was told that he had up till 5/16/2025 a Friday to be cleared out without paying another monthly fee. When we left on Friday we were told he may have to pay. So obvious miscommunication between the personnel. We were told be out by Friday and that’s what we did!

Rating:

5.0

Great service - clean, well maintained and secure.

Rating:

5.0

No complaints at all. Was exactly as expected from a Uhaul storage facility

Rating:

5.0

Staff were beyond excellent as well as helpful. Would suggest this location to everyone i know.

Rating:

5.0

The staff person was excellent!

Rating:

5.0

Staff was very helpful. Highly recommend this location

Rating:

5.0

All employees are very friendly.

Rating:

5.0

I would like to see those prices decrease on the late fees.

Rating:

5.0

Thank you for everything

Rating:

4.0

The friend who assisted my move in noted how much lighter, cleaner and brighter your facility was compared to my former one which we had just left. I NEVER felt safe there. It was dark, damp and the elevator often did not work. On 2 occasions I encountered people living in their storage units; one even cooking which worried me about fire destroying our storage locker. I don't worry about that at my U Haul storage facility .

Rating:

2.0

Been a customer for YEARS. Recently had a billing issue while in Asia. Communicated with office that issue would be fixed by the 12th. Office STILL kept sending emails, leaving voicemails. Unit padlocked upon return and late fee assessed. I know you run a tight ship… but SOME accommodations should be possible for long time customers who communicate clearly.

Rating:

2.0

Usurious price hikes are not pleasant. My storage unit had a pillar running down the middle.

Rating:

5.0

Both team members were friendly and explained everything. Pleasant experience overall

Rating:

1.0

I was double charged for another rental fee however this was not disclosed to me at the time of rental. I would have changed my reservation time. The truck was very dirty inside the cabin and the trailer part had cardboard in the back left from the prior rental.The rental was nice however I should have been told I would be charged double if I bought the truck an hour late.

Rating:

5.0

Love the site, space and staff. But the competitors rate were better unfortunately

Rating:

5.0

Staff is great and very helpful!!

Rating:

5.0

What a fantastic staff! Clean well-maintained facility. Highly recommend.

Rating:

5.0

Staff are top notch h at this location, they will make ensure you are being takin care of.

Rating:

1.0

I've used this location a couple times given its close to proximity to where I live. Unfortunately my last encounter was terrible. I was supposed to drop off the truck right before they closed, but I was running 10 minutes late. I called their location multiple times to let them know our ETA but also to inquire about what steps to take for late drop off. Unfortunately no one answered my phone calls even though they were still open. I ended up calling the general customer service line who told me that this U-haul location does not accept After-Hours drop off. They told me I could either drop it off at a different location for a hefty fee or keep the truck overnight and drop it off the next morning for a smaller fee. I chose the latter option. The next morning, I put gas in the truck as I'm supposed to and drop off the truck as soon as they open at 7am. The front desk tells me they indeed have After-hours for truck drop off and that I should have dropped it off the same-day. They advised me to call the manager to hopefully get a refund on the fee since I was misinformed. I called the manager a few times, no response. I then get my bill only to see that they've also charged me for a fee for not filling up the gas tank, WHICH I DID. I finally got ahold of the manager who said she would "check the truck" to see the meter and she would get back to me. No response. I emailed a few days later to follow up, no response. Absolutely horrific customer service. Never again will I use your location. Not only does Uhaul give you wrong information, but no one takes accountability.

Rating:

5.0

Best UHaul I've ever been to!

Rating:

5.0

I had no issues with the process of booking the vehicle. The vehicle was well taken care of. The drop off was very easy and convenient.

Rating:

5.0

Great experience!

Rating:

3.0

Trash on the floor throughout the facility.

Rating:

5.0

Great service

Rating:

5.0

The young man that waited on me was very very professional very polite help me in and out of the store. Thank you so much and I will tell everybody about your business. Thank you Merry Christmas and a Happy New Year

Rating:

4.0

Great experience

Rating:

1.0

They sold my storage after they agreed to that will be able to keep after I gave them $100 deposit

Rating:

2.0

My truck was not ready at the 8:30 pickup time and I was made to wait outside in the cold until 9 AM when the store opened so I could actually get my truck

Rating:

2.0

Removed my storage n saw mice I've never had mice had valuable items chewed on

Rating:

5.0

Great spot, excellent service, and very convenient! We only left because we received a discounted unit through my partners employment.

Rating:

5.0

The clerk was very nice and helpful. He definitely deserves a raise.

Rating:

1.0

Hi, I am writing to address an issue I encountered with my recent van rental, which occurred on the day of the Daylight Savings Time change. As your policy states that rentals are charged for a 24-hour period, I believe it is only fair that this timeframe takes into account the adjustment caused by Daylight Savings. Unfortunately, I was charged for an additional day due to the hour lost on that day, even though I returned the vehicle within the 24-hour period. 1 kindly request a review of this situation and a refund for the extra charges incurred. I appreciate your attention to this matter and look forward to your prompt response. Thank you for your understanding. Best, Kenan

Rating:

5.0

The clerk overwhelmed at the end of the open hours from people asking questions about their mobile pickups/dropoffs. Why is there a female employee closing alone in Pilsen? There’s room for growth at this location.

Rating:

4.0

Double check tail lights. Left turn signal was out, so the vehicle was unsafe to drive. Everything else was great.

Rating:

5.0

Muy amable la persona que me atendió gracias

Rating:

5.0

Amazing staff. Special thx to Karina Puntes for been helpful at all times.

Rating:

5.0

Karina was a big help when my initial access code didn’t work. Clean, safe and easy to use facility.

Rating:

2.0

My most recent u-haul experience was one of the worst be experienced. I arrived on time for my reservation date at 7am and the store hadn’t opened yet. Whomever that was designated to work that morning was a no-show. The general manager reported to open around 7:40am. Upon expecting the truck, we found that the previous user smoked in the cab of the truck, and there was a residual smell of cannabis. This event threw off my entire moving schedule for the entire day. I was late to move out of my current residence as well as late to move into my new home due to the morning delay from u-haul which caused me to incur additional fees. I was also informed that if I didn’t return the moving truck before closing, I would accrue a $20 charge. I was able to return the truck on time, but there were extra measure taken on my end to ensure I met the return time. I’m highly disappointed in the entire customer transaction with U-Haul.

Rating:

5.0

Karina Puentes is always so helpful and very easy to work with when i come into the location and need assistance. very clean location.

Rating:

5.0

Something gas related, maybe have all the tanks started on fill instead of wherever the last customer left it. That would really help people who are crunched for time and need to go as soon as they get their rental. This location needs a parking lot! lol but seriously.

Rating:

5.0

Not a thing you guys running it just fine.

Rating:

5.0

The location is pretty convenient, the lady that works there is polite and efficient. Overall a smooth experience.

Rating:

5.0

Great customer service Happy with choosing size for car also great location. Price works well for 24hr use. Thank you!

Rating:

5.0

Loved it,loved it definitely will be renting again thanks U-Haul!

Rating:

5.0

I loved the van. The cost was low, the van was amazing, the overall experience and ease of renting was 10/10. Thank you!

Rating:

1.0

I have had my storage unit since 2021 and when I went in to remove my stuff I came to find that there were mice and mice droppings all in my stuff! My linen my clothes and appliances were filled with mice droppings my clothes and shoes had been chewed on. The day I went to move out my stuff the mover I hired couldn’t continue because mice came out of my stuff and when looking around the garage I saw mice traps all around the garage. I nolonger wanted anything in there and things I had took out had to dispose of clothes, pictures, shoes, appliances, linen, tv, it was just a lose. They need to get past control. I had to go through my stuff outside they couldn’t move my stuff in until I saw what I could keep.

Rating:

5.0

Very helpful employees and seemed inspired to make my experience easy.

Rating:

4.0

Uhaul is the best. Period

Rating:

3.0

Hard to find the parked vehicle at the location. No-one there to help and guide. Very difficult for first time user.

Rating:

1.0

I had a HORRIBLE experience!! I rented a Uhaul van. I accidently locked the van keys inside. I arranged for roadside assistance to assist with lockout. The young man who was dispatched, called me and said he would arrive between 45 minutes - 1 hour. I gave him a very detailed description of the exact location of the van. 2 hours go by and he still has not arrived. I called the Uhaul customer service and 1 representative told me the driver called in and said he was having car problems. Then a different representative told me the driver arrived at the location and could not locate me or the vehicle. Those are both LIES! I was hosting a large youth event - there is NO WAY he could say he could not locate me or the van!! After 2 1/2 hours, the driver arrives with his girlfriend in the car with him. No apology or humbleness for lying and being late to the location! THEN, the driver struggles to open the van to unlock....for over 45 minutes! It was not until one of my staff assisted the driver, was I able to get the keys out of the van. Then, the next day - 2 hours before my rental was do for return - I get a call from whoever was working at the Blue Island location office that day, and she tells me to bring the van back. I'm caught off guard because in all of my years of experience renting Uhaul vehicles, I have never heard of such a thing. After the experience with roadside assistance the day before, I was taken aback from the treatment I was continuing to receive! The woman at the drop off location continued to call me 2-3 more times. I informed her more than once that because of the experience the day before in the delay of roadside assistance, it affected my time to clear the van out and return. Then, when I arrive at the drop off location, the woman storms out of the door and approaches the van before I could even get out myself. She told me it is Uhaul policy to call 2 hours before a rental vehicle is due or they will have to report it stolen. Once again i was offended and taken aback from that statement! I'm not sure I'm familiar with that policy. Then, I asked the woman at the drop off location, where do I file a complaint because I'm not happy with my experience. She told me to "google it".

Rating:

3.0

Other than the rates keep going up by far is a nice facility and well of Kept.. came from payne $50 one week to $59 week then now paying $79 which is crazy

Rating:

5.0

U-Haul is an amazing partner of the Pat Tillman Foundation. The U-Haul was an important part of our successful event

Rating:

5.0

Karina was really through and helpful in the rental process. Thank you!

Rating:

5.0

Great experience!

Rating:

3.0

ladies at the front desk were very quiet couldn’t hear them the entire conversation had to keep asking to repeat themselves and seemed upset about it. weren’t really directing me on what to do just said go outside U-HAUL is there when in reality we had to walk down two streets, and then we assumed the dolly and pads would be in the truck but weren’t cause we weren’t told where to get them so i had to come back

Rating:

5.0

The front desk workers were always very nice and helpful. Everything felt so easy. I was stressed, because I’ve never done this before and I’ve definitely never rented a truck, but the whole experience was flawless and I was quite impressed. There are plenty of dolly carts to carry our furniture upstairs and units are easy for us to access. I even went after hours once (I didn’t know yet) and a woman on call texted me back immediately to help. Really great services!

Rating:

5.0

The staff there are awesome

Rating:

5.0

I was away for 3 years, rented the unit with u-stor it, was concerned about the transition to u-haul. My stuff was exactly how I left it. Thank you and staff

Rating:

5.0

Thank you for everything I'll will used it I need the service again.

Rating:

5.0

Loved being able to book online and was quick to pick up and drop Off.

Rating:

5.0

If an alternative contact is necessary instead of optional, it should be marked as necessary during online check-in.

Rating:

3.0

My overall experience was positive and professional except for one issue. Accessing the storage area was crowded and overly difficult because: a) rental trucks were being parked in the area; and b) customers were abusing privileges. The area only parks 6-7 cars and there was a women essentially sitting in her storage unit like it is her living room all day long not loading or unloading anything. There were at least 3 people (with their own vehicles who parked in the loading area preventing paying customers from parking) I saw who over a 4 hour period who came to sit and visit with her?!?! This is a storage facility not a residence. I pointed this out to an employee but nothing happened. That’s poor management.

Rating:

5.0

Was great service

Rating:

5.0

Great place!!!

Rating:

5.0

The woman who helped me at the counter was friendly, knowledgeable and super helpful. She deserves a raise.

Rating:

1.0

Poor customer service.

Rating:

3.0

When I picked up the truck the initial contract was for two days when I specifically said I was returning within one day and listed the more expensive insurance when i stated I wanted the basic coverage. The screen with the different coverages was not offered. Once I caught these things the attendant corrected the quote but I felt she knew that she was overcharging deliberately. Very shady

Rating:

5.0

Great people work there

Rating:

5.0

Thank you so much to the staff who were so accommodating with helping me switch out rentals at the last minute.

Rating:

5.0

Manger on duty was very helpful. Our passcode did not work initially but she helped with that and everything else

Rating:

5.0

My manager went above and beyond to help me resolve my issue.

Rating:

5.0

Super easy ! Would definitely rent again !

Rating:

5.0

It looks like the data numbers for orders are being mixed between the different products. When I would look into my order for the boxes, it linked to an order for a truck in New York.

Rating:

5.0

I was having problems making a reservation on the uhaul website, so I called and spoke with Karina. She was extremely helpful, she made the reservation for me, when I arrived to pick up the van, again, Karina was super helpful and friendly. She made the entire process easy for me. I will come back to this location again in a few months to move my daughter back into her dorm.

Rating:

5.0

Karina was great!

Rating:

3.0

I wish I had known ahead of time about the verification processes involved with the 24/7 rentals. My emergency contact couldn’t answer and I was standing there for a long time waiting and then had to cancel. Then I rebooked a few days later and the equipment wasn’t available. They got me a new rental but it wasted a lot of time. Then the person at the counter was confusing me and I thought the price was double what I confirmed. It was a bit of a mess but was eventually worked out. I will say that everyone I spoke to on the phone was amazing! Your customer service on the phone was 5 stars. Thank you!!

Rating:

5.0

Love it well respect staff and clean place very organized.☺️

Rating:

1.0

My card was stored on file after repeatedly saying NO and they went into my account without permission, causing it to overdraft!

Rating:

5.0

very professional and experienced

Rating:

3.0

The location listed for the van was not the location the van was at. I had to walk around two blocks to find it. Also, the equipment that I ordered was not in the van when I opened it.

Rating:

5.0

I was very happy with the facility and the staff, it was convenient to where I live but it was time to consolidate and downsize our excess stuff.

Rating:

3.0

In store pick-up takes to long when you are on time restraint, and if the customer ordered a dolly please have it already in the vehicle please.

Rating:

5.0

Not much to improve. Quite new cargo van. Very caring crew. One issie is finding a parking spot to return the car.

Rating:

5.0

Staff was helpful and friendly. Truck was clean and well maintained. Exceptional service!

Rating:

5.0

I didn’t move. Rented a bigger storage

Rating:

5.0

Great experience all the way through.

Rating:

1.0

I was not told there was a mileage restriction and was charged extra 32 miles when I was only driving within the burbs vicinity of Chicago. They return process online did not work at all

Rating:

5.0

Very friendly and professional staff!

Rating:

3.0

They took way to long to check me in. I was not asked conformation questions as to what I had done online, I was treated like a walkin. I thought at least the dolly would have been put in the van since I did order it online, but "No" it was given to me in-store, I'm on a cane so I had to do it myself. I will not use this location again even though the vehicle I reserved was available as early as 7am.

Rating:

5.0

The staff were so friendly and helpful

Rating:

1.0

Rented a U-Haul van over the weekend and I can tell you it will be my last at this location. Arrived 10 minutes early and waited another 5-10 minutes for someone to come out to the counter. When we were finally assisted an employee or manager, Andres G. was very rude to myself and my coworker. Had an attitude since he first walked in and tried rushing us when we tried answering the questions he was asking us. When asked over the phone he said I could return the van late and would be charged for late fees, I agreed with that as it was fine with me. When we went to check in he later told me he would be charging for a two-day rental (which means we had the Van until Sunday) but then told us we would need to return it by 2PM Saturday because they had over booked that van. I thought the place was unprofessional, not well coordinated, and he gives out the impression he doesn't enjoy being there.

Rating:

5.0

Great friendly staff

Rating:

1.0

I wanted to complain i was sent to a location that wasnt even open on a Sunday. I would like credit for the inconvenience that took over an hour to resolve

Rating:

5.0

Outstanding in all areas. I can't say enough about the employee's customer service. Fantastic, and it was refreshing to deal with people there who were willing to help.

Rating:

5.0

Excellent Customer Service Very Very Clean ..di I mention Clean

Rating:

5.0

I needed to change lockers due to size; easily accommodated I forgot to lock my locker; Manager contacted me to alert me Everyone I've encountered this first week as I moved was very nice. great Customer Service

Rating:

5.0

I will surely recommend your facility to friends and family , and should I need your accommodation in the future , I shall call your office .

Rating:

5.0

If I need more space/storage unit, I’ll come back.

Rating:

5.0

It was very easy for me to do business with this U Haul storage unit. Thank you

Rating:

5.0

friendly helpful staff

Rating:

5.0

The guy had all the information needed ! Give him a raise 🙌🏽

Rating:

5.0

I just moved out of Uhaul Storage at Pilsen and was using my storage unit for about 4 months. I was able to store all my apartment stuff (one-bedroom) in one 10x10x unit. I have nothing but good things to say about my unit. Overall, the place is the cleanest storage unit location I have ever used or been to. The convenience of being able to drive in and immediately access the elevators is a huge plus (makes moving in poor weather no problem). I would say try to avoid weekends as they are significantly more busy and sometimes hard to park, but overall I did not have a problem. The staff was friendly and helpful. It is also in a safe area. Overall 5/5 recommend.

Rating:

2.0

My promotional offer that I received from UHAUL was not honored and was met with haste when I was on-site asking about it. After check out, I still received payment charges and late fees, even after sending notes to management saying I had already moved out. Spent a lot of time on the phone trying to resolve issues- none of which really ever were. Would not recommend this facility; better options in the city.

Rating:

5.0

GABRIELLA WAS AMAZING IN HELPING US AT UHAUL ON BLUE ISLAND

Rating:

5.0

Ethical approach to correcting errors…would highly recommend!

Rating:

5.0

Thank you for your exceptional service.. ps the team mgrs were so kind polite. Thank you pretty ladies.

Rating:

5.0

I was very grateful for the staff at this facility. In particular the manager Valerie. She was super helpful and patient. Appreciate her so much!

Rating:

5.0

Friendly staff, clean facility, great security, and easy to navigate!

Rating:

5.0

My experience with U-Haul was very pleasant. The manager went above and beyond to assure my belongings were safe and worked with me when I needed help. For excellent service, dependability and a safe place to store your precious belongings U-Haul on 1500 S Blue Island is an excellent choice. Ask for Valeria the manager, she’ll go above and beyond for her tenants.

Rating:

5.0

The gentleman that helped at the front desk was great. So personable and nice. Unfortunately I didn’t get his name but he was such a great help and got things done quickly

Rating:

5.0

Gabby was awesome! Super thorough and helpful during an otherwise stressful day!

Rating:

5.0

Gabriela was an absolute god sent and she helped us incredibly with our move. Her hospitality and friendship made this otherwise difficult process of moving out a much happier experience. I highly recommend her and she was great!

Rating:

5.0

Staff was always very helpful, professional, patient and personable.

Rating:

5.0

Gaby was very helpful and patient. Thankful she was able to help and accommodating the time.

Rating:

5.0

Friendly and Attentive staff

Rating:

3.0

The regular staff was great. There was one older white man that is a maintenance worker who is EXTREMELY misogynistic and inappropriate. Made a lot of incredibly insulting and sexist comments with no provocation. I had to have his help to cut off an old lock and was extremely uncomfortable the entire time with the weird things he said, as was the female front office worker. She had to apologize for him several times. He alone was enough for me to want to never come back here.

Rating:

4.0

The dolly’s should be a little bigger, they used to be then were replaced with small ones.

Rating:

5.0

I had a really nice stay there I only needed to space until I moved into a new store

Rating:

4.0

I had to sleep in a U-Haul with my 5 kids all night it was every uncomfortable because I couldn’t get in the storage unit and I had until 11:00pm to be out the apartment I was renting so o couldn’t sleep there I was being transported to a homeless shelter but I couldn’t go because I was rented I unit that was already someone else’s so I had to wait until they open at 9:00am.

Rating:

5.0

Excellent service and good information provided by the attendant

Rating:

5.0

Keep up the good work,, it just needs to be 24hrs other then that it’s great Thank you

Rating:

5.0

All staff, very helpful. Excellent service and the more important care the costumer. The place is very nice, facilities and people.

Rating:

4.0

The only reason for leaving was price increase

Rating:

5.0

The young woman working on location was highly professional, intelligent, well spoken and friendly. Very good representative for your company.

Rating:

5.0

The Staff was very informative and professional

Rating:

5.0

Valerie is excellent. She explains things simply. clearly and patiently. She has a good speaking voice. The entry sensor is difficult to reach. It should be arched out and towards the arriving cars. The high rise building that I park my car in has the sensor arching out from the complete unit and it is much easier to reach and use.

Rating:

2.0

Your company is unorganized and over priced

Rating:

2.0

U-Haul bought out the storage company that I was using. They had no record of my past payments or rate. I went from paying $35 to $80 a month for the unit that I was already in. Therefore, I moved out.

Rating:

5.0

Great customer service. Thank you

Rating:

5.0

I recently stoped over to uhaul to pay my bill and also to receive the new lock that is required for the units valerie was very informative on the new policies and helpful on any questions i had but i noticed the rate for the 5by 10 units listed on the sign was 79.99 and im paying 99.00 if that rate is for newcomers i would like to think the established unit renters deserve that 79.99 rate i truly hope that their would be no rate increases in the near futre or beyond the rate increased a few times in the previous years i truely hope that the current rate will last awhile respectfully Gary D

Rating:

4.0

Some people need assistance at night.

Rating:

5.0

Everything went very well...... I had no problems at all.

Rating:

5.0

I would definitely recommend this place to anyone trying to rent a uhaul or van, the staff was very respectful helpful and smooth.