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Lisa P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Platteville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both associates were very knowledgeable and helpful. It was an excellent experience.
SHERYL SWent awesome. Very efficient...
Todd OThey were very busy with graduation at the university, but were very accommodating friendly and professional.
JOSEPH BNo one knew what they were doing. They couldn't give me exact answers. The disagreed work me about what truck could pull. How much things were going to cost, if I used their service to drop off and move the u pods. Picking up the u pods took 40 min or more. And I was the ONLY customer.! They had the wrong boxes on the trailer.The gal didn't know how to fix it. She was rude, rolling her eyes, wasn't explaining anything for the info she was asking for and condescending. While I had the pods. I was contacted, I should have brought my pods back already. But I had only had them for 3 weeks. I received an email and a letter stating I owed , even though I extended my rental over the phone and paid over the phone. I received another notification I owed. So I stopped in at the store. A different gal ( this would be the 3rd different gal I dealt with in person) looked it up and showed me the screen I had a zero balance. I took a picture of the screen. ( back to Picking up the u pods. I received 7 confirmation notifications!!!! And my card was charged now then twice. ) I get another notification I owe. The lady takes my cc over the phone. She can't get the payment to go threw. It finally does. When returning the u pods, the lady was rude. Acted like I shouldn't be returning them early. ( I didn't need them any more) and said I've paid threw June of 2025. Being stressed out and and at the end of my work day. I just wanting to end the rental, I didn't dispute anything. I think back now. And as many times as I was contacted for payment. Yeah I think I was over charged. And that's why she said I didn't need to bring them back yet. I would not or will not recommend u haul Platteville location. One more thing. The guy that took my payment over the phone acted like he was Going out of his way to take my info and payment. I was inconveniencing him, asking him to do his job. The some of the above questions do not apply. I picked up and brought back my u pods.
jennifer eThe staff was friendly, welcoming, and knowledgeable. The prices were impeccable and the pod rental and delivery process went smoothly and was half the price of traditional moving companies.
Kevin V | First ImpressionsMary was amazing! Very helpful and informative! Miles was great too! Highly recommend!
Thalia CMake the sign in process easier: there were too many steps to get the U-Haul truck.
Tony IThey are always great, friendly, and helpful at this location. I love Mary!! I would not go anywhere else to rent a Uhaul.
Melissa Pnothing! Staff excellent.
TERRY DI have no problem from when I started using your u-haul til I completed my trips .Thank you so much..I will recommend you to my friend to rent from you guys..#1 u-haul
AMON M | Overall ExperienceThe lady was very nice and very helpful. I would highly recommend this place!
tammy a | First ImpressionsTrailer lights didn't work, couldn't drive after 6:00pm
MATHEW NThe manager is absolutely wonderful and the employees are great too! They were great to work with for the U-Hauls and storage rental!!
Vonda o | Overall ExperienceThe prices are a little high, but you do get a lot of amenities such as: pull in bays for loading and unloading and climate controlled.
Matthew H | Online Move InTruck was clean and easy to drive.
MATTHEW RThe employees were amazingly helpful. Very happy with my rental experience!
NATHANIEL CMary is great to work with. When moving to this location we never had an issue that she couldn’t resolve. Thank you Mary!
GARY KThe attendant was helpful at the Platteville location. She hooked everything up for me and showed me how everything worked and provided me with the needed information in case of a break down. She did everything in reverse order upon my return. Best customer service!!
ROBERT DI was very pleased with my thrre year experience here. Well maintained and always found the staff to be courteous and helpful.
Chuck K | Overall ExperienceMy experience with this facility was great.
Chuck KNothing, had excellent service all around from the manager. Polite, a joy to talk to n greatest help ever! I think her name was Mary. Extremely nice !
SANDEE SWe were always pleased with all aspects
SUE S | Overall ExperienceThank you so much for having the Tow Dolley available! It definitely helped me get my car towed for WAY cheaper than a calling a Tow Truck. They quoted me $150 + tax for 15mi.
Karla TPrices have went up twice in a year . I rent often but gonna have to find another avenue
Jamie UExperience was perfect. Fast, simple check-in. Convenient location next to our other unit. Thank you!
Julie H | First ImpressionsBest customer service I have ever experienced
ANTHONY WFriendly staff
patty kWhen it turned out that I did not need the rental after picking it up, I could not return to this location. I had to drive the trailer over 90 miles to return it to a destination I no longer needed to take it to.
THOMAS BAll good
JAMES WMary is awesome
Robert B | First ImpressionsNothing the Lady was very friendly and helpful 5 Star
JEFFRY RChecking in was quick and thoughtful. Did a instant walk through and found a personal item that had fallen under the seat.
dennis bNA
ALISHA SI have rented from Mary and her team several times now. They do a great job in getting the equipment ready for pick-up, and when I had questions they were answered thoroughly and in a friendly manner.
Gary BPerfect moving and storage experience. Very very helpful and friendly!!!
SUSAN W | Overall ExperienceIncredibly friendly staff and the only good experience I had in the move
CAIN C | First ImpressionsLocation and Equipment Excellent...However, I would like a supervisor to contact me within the next 48 hrs as we would like to get reimbursed for gas. i.e. My husband spent an additional 4-6 hours on the road (150 miles each way) due to poor communication between each location/ There was also confirmation errors despite speaking to all parties as the original plan was for pickup in Platteville and return to Mukwonago plus the “type” of trailer was discussed with both sites.
PETER MAlso made it very convenient to get to my unit from the door. Very helpful and pleasant lady. Thank you.
Donna H | First ImpressionsGreat Facility!
mark p | Overall ExperiencePerfect!!!
DONALD SI was given a smaller moving truck than I had reserved which made me have to do more than one trip and cost me more than we wanted to spend. I thought maybe it was they had over booked, but upon return of the truck the employee then acknowledges she had to go change the paper work because she gave me the keys to the wrong truck.
MICHELLE EI can always count on uhaul for any of my moving or storage needs!!!
ANGELA L | First ImpressionsBest place to rent from! Mary is such a wonder person and was a great help to us! Angie and John Olson
john o | Overall Experience4 more trips to go on moving my mother across the state. the Waupaca and Platteville stores have been great.
JOSEH MI needed shower term storage to keep a few large items from my parents move. U-Haul was the perfect choice. ThankYou!
Sheryl T | Overall ExperienceGiving some milage for surround towns since you don't have any locations within 25 miles.
CHAD CEverything went well.
DANIEL Rthey came right out when we pulled up. no waiting on anything.
DANNY MClimate Controlled, very clean, had inside stalls you could drive in in case of bad weather, plenty of carts available to load and unload you personal items. Overall, Excellent.
roger b | Overall ExperienceMary is helpful and does a great job….she is a devoted worker
DANNY SHad a great experience for my storage needs. Would 100% recommend to anyone. If I am ever in need of a storage unit in the future U-Haul has my business!
Candice S | Overall ExperienceThey were very friendly and helpful connecting the trailer. I was in and out in 15 minutes.
DANIEL SThis location has an excellent selection of trucks and trailers.
MICHAEL BThe Platteville location made our moving experience wonderful!! Great location!!
Vonda o | First ImpressionsForme was exactly what I needed very good service thanks u-haul Platteville wi.
JESLIAS MPainless to start, easy to deal with, worked great!
anthony f | Overall ExperienceInitially, the unit that was assigned to me had a lock on it, so the gentleman at the location seamlessly switched me to another unit. Thank you for your wonderful service and a safe and clean environment!
Laura P | Online Move InDrop off was a breeze. In and out within a few minutes after having to explain the situation with the truck being a mess when I received it so I didn't get any charges for having to clean it. The lady that helped me was super nice and apologetic for the situation.
MICHAEL LIt was not me who rented it. Please take this email off this account. This is not his email address or accociated with this person in any way.
BRIAN WActually I doubt You can improve on the experience We had. Everything just flowed smoothly.
GREGORY KThe service at pick up and drop off was excellent!
THOMAS GMary Burbach was above and beyond. She was extremely helpful.
marie b | Overall ExperienceThere real nice and friendly thank you all
james b | Overall ExperienceWas all smooth thank you.
Beth MU guys r doing good
Julie BAwesome customer service!
Herb CVery helpful and convenient.
sandra b | First ImpressionsCustomer service was 💯
Kristin BA little disappointed there was no partial refund for the month when I closed my unit on the 6th of the month. We shouldn't be charged an entire month for 6 days. This is strictly a disappointment with the company, not this facility.
victoria s | Overall ExperienceThank you Staff for hooking me up with a storage unit
james b | First ImpressionsThis is a very nice facility. The staff was super helpful and courteous. I will definitely use them again
Jeanne K | Overall ExperienceMary & her staff are always helpful and knowledgeable and her facility is always clean and well-kept.
Jaqueline V | Online Move InThe staff member was polite, friendly, and professional.
Nicole P | Overall ExperienceSpotless, very clean, well trained employees! I was impressed!
Scott S | First ImpressionsWish there was capacity for a 10×20 instead of 2 10×10s but over all good experience.
Nicholas L | First ImpressionsLoved how it was so easy to access my unit. I also loved how secure the facility is. I was very impressed. The available carts made the process go quickly as well. My friends who helped move also commented on how nice and convenient the facility is. Both the woman I spoke to and the gentleman who was working the day I moved in were super friendly and helpful
Jeanne K | Online Move InMary is great to work with
harold m | First ImpressionsAwesome experience!
Jourdan W | Online Move InVery well setup. Very clean. Well secured. Feel safe storing my items.
roger b | First ImpressionsI'm very pleased with everything. Thank you
bruce b | First ImpressionsMary Burbach (MGR of this facility) should be the manager/service professional of the year. My wife and I moved to Wisconsin from Chicago, built a new house, and used the 4 storage units for almost two years while our house was being built. During that time, we rented Uhaul trucks from Mary, got stuck on a rural driveway and Mary arranged an extended rental for our truck at no penalty, as well as arranging a tow. She is thoughtful and we were lucky to have such a wonderful person managing our storage needs. Thanks Mary!!! Truly appreciated!!!!
mike t | Overall ExperienceThese guys are fantastic. Everything is very clean and well maintained.
james t | Overall ExperienceWhen you combine a top notch facility that has all the options available with competent friendly people who care about your experience, you have a winning formula that people will return to again and again to meet their moving and storage needs. The Platteville U-Haul store exceeded all my expectations.
tom s | Overall ExperienceMary was extremely helpful and accommodating. The other staff was very nice as well.
Darla Y | Overall ExperienceWe appreciated the temperature control environment for our household goods while our home was being built. The staff is fabulous. I did have 2 locks stolen by a couple who were in their storage facility when I ran out to my car. Very sad. I hope they didn't take anything else. It would be nice if we had access to the video security system.
Keith H | Overall ExperienceWe have used the Platteville U-Haul location many times and it has always been great!
Joseph N | First ImpressionsThe only thing that was an issue was that there was no lock in the unit we moved into. We went into the office and the nice gentleman working had the issue solved in seconds and was an amazing help.
Joseph N | First ImpressionsFabulous storage facility and fabulous employees!!! So refreshing to deal with KIND, CONSIDERATE and KNOWLEDGEABLE employees!!
Penelope R | Overall ExperienceTo get the storage it was super easy and simple and great,But to cancel it it is very hard to do so ......And that's why is an issue ....
Marcos C | Online Move InProfessional manager Mary does a great job. Clean storage and a wide array of services make the store appealing.
tom s | First ImpressionsJust key was hazel some times b UT other then that was all good
benjamin h | Overall ExperienceConvenient store, very helpful staff, all the accessories for moving you’ll ever need.
tom s | First ImpressionsThe people who work in the Platteville Store are awesome! After the mix up on the pick up site I wasn't going to use U-Haul again. This type of thing had never happened before. But 5 people who were going to help me move couldn't. But the next day I went to the store in Platteville and he was so helpful and Curtious I changed my mind and will use U-Haul again.
Cindy S | Overall ExperienceThe clerk explained too quickly and we didn't understand the door, after hour card and lock situation. We had to go back for clarification. There is no need to rush through instructions.
lynn k | First ImpressionsWas told I would get a unit with a wider door but ended up getting a small door and a pole right in the middle of the unit. Other than that it was a good experience.
zach v | Overall ExperienceMary is great! Very helpful.
LESLIE J | Overall ExperienceExtremely friendly employee helped us out to set up our storage.
mariana r | First ImpressionsIt was fine but the motion sensor lights took a long time to turn on and the lay out is confusing unless you ask for help. I felt they put me in the way back where it was dark a lot because there were few units being used and I passed many available ones on the walk there. I was kinda confused with the keypad but that might just be a me thing.
Francesca D | Overall ExperienceTyler was awesome he helped me with the card reader steps.
Cindy S | Online Move InThe one thing I find quite unpleasant is getting directly into the Platteville store. It's very time consuming and unhelpful to get someone otherwise.
Oleva O | First ImpressionsSuper easy! Nice and clean!
Jacqueline G | Online Move InCarts were very useful due to me moving the majority of my totes and boxes as I was able before and after work. I work a evening shift.
DIANA R | First ImpressionsVery helpful and accommodating. A wonderful addition to Platteville.
brian b | Overall ExperiencePeople are nice
benjamin h | First ImpressionsMary B @ Platteville facility was fantastic!
mark f | First ImpressionsMary B was fantastic!
mark f | First ImpressionsYour associate informed me of a better buy instead of a u-box. Now I can unload inside a warm garage! Utilize the carts they have so I can get my stuff easily to the storage unit! I wish I had gotten her name! Her helping me personally, even out at the unloading dock and unit itself! She is an asset to your company!
Martha G | First ImpressionsMary was a very big help and very friendly, so high marks all round. Very impressed with the operation
michael d | First ImpressionsMary and the staff at the Platteville U-Haul were excellent. Our son is at UW Platteville and we used the facility to both rent trailers for moves between semesters and to store his items in a 5X10 locker there. In all our visits we were very impressed with any of the staff working there and their professionalism and customer service. The storage facility is clean, well kept and orderly. I don't see that same level of quality and customer service at our own U-Haul in our hometown in the Fox Valley. Hats off to Mary and the crew at Platteville!
Jon U | Overall ExperienceStupid me lost the key to my lock within hours of renting my unit during our move process. Mary was extremely kind and helpful in that she gave me the name and number of the locksmith and arranged for the lock to be cut off and replaced that day. I really appreciated her professionalism even though it was 100% my mistake. It seems kindness and courtesy are lost in today's population and Mary was refreshing. Thank you again and I apologize for the inconvenice I caused.
Keith H | First ImpressionsAmazing staff. They work hard to please you.
Guy M | Overall ExperienceThe girl that was working was awesome! However what was not awesome was wasting over an hour and a half trying to get a storage unit!!!! I was allowed to reserve a unit size you do not even have! Then I was told there were two 5x10 units that were actually combined to create one 10x10!! This was definitely not the case!!! It took three tries to find a unit that was actually open. The system said other ones were open that still had locks on them! Do you not do walk throughs or move out checks to ensure the units are open? Also it would be nice if the card device actual worked to open the door. The facility is not very secure if you can just walk in through the sliding door!
SARAH N | First ImpressionsMary was very helpful and working very hard to make sure it went very smoothly for me. God bless her!!
Guy M | First ImpressionsI am very thankful to the staff of our local U-Haul, very helpful and honestly some of the best people I've met
Xavier I | First ImpressionsI never requested to move out of my location but I still got moved out for some reason
Celica K | Overall ExperienceAwesome customer service
Patricia W | First ImpressionsGood
JUNELLA J | First ImpressionsStaff and the facility were top notch. Staff were professional and friendly
John B | Overall ExperienceCustomer service is professional and thorough. Facility is great.
David R | Online Move InStaff were there to readily assist on our first visit. Super friendly and helpful.
Brad L | Online Move InThe hand carts were a great help. We moved from NY to Wisconsin in a 26 foot truck so had a lot to unload. Would have been nice if we could have driven up to the unit but out of our control.
LYNDAKAY F | First ImpressionsStill don’t understand the swiping card in and out as it didn’t work for me
LESLIE J | First ImpressionsI love this storage!
natallia b | Overall ExperienceVery easy and convenient. Made my move so much less stressful. Thank you
dawn s | First ImpressionsUnusually helpful and pleasent staff. Thank you
Ann R | Overall ExperienceThe only thing I find bad is that we only needed the space 1 more week in to our next month and had to pay for the whole month. This day and age with everything going on money is tight and just don’t find that fair.
Billy H | Overall ExperienceWill never use an outside storage facility again.
Ricky J | First ImpressionsThe gm was very friendly and professional.
Michael H | First ImpressionsUnfortunately the online system put us in a unit that was already taken. We lost time due to having to resolve the unit reservation error which was unfortunate. However, the general manager was excellent in getting it addressed and got us into a different unit. Overall so far so good with the unit we did get once in.
Julie H | Online Move InMary the general manager was very informative and nice. Will definitely be recommending
JAIMEE H | First ImpressionsWhat great people, and Mary was great with me.
Michel P | First ImpressionsI'm handicapped. They gave me a unit far away from the entrance. I was unable to walk the whole way to the unit. I had to cancel my storage unit all together.
Tracy H | Overall ExperienceHad no helpers. Decided today that the unit so far from the front door, I changed my mind and I won't be needing storage. I have Luekemia and I can barely 1a;k to the designated area of the storage area/ there n[ handicap assemble units.
Tracy H | First ImpressionsStaff was excellent- prompt and professional. Facility is clean and organized well!
Jon U | First ImpressionsGreat facility! Clean storage space with friendly associates.
Cheyenne K | First ImpressionsEASY, ACCOMMODATING, CLEAN.
Haja A | First Impressionsvery helpful, understanding staff- definitely would recommend!
Diane H | Overall ExperienceI felt very confident leaving my entire household to the care of the U-Haul facility and staff. The facility was secure, clean, well lit with convenient carts and dollies to mive things. Big, bright, clean restrooms! And the staff was outstanding-always friendly, informative and helpful!! Mary was wonderful to work with and I'll miss her cheerful greetings!
Julie W | Overall ExperienceEveryone was courteous and helpful. Would highly recommend this facility.
Barbara W | First ImpressionsGreat staff and facility. A little expensive.
Joshua K | Overall ExperienceEverything was great, except the online part. The site would not let me create an account. There was no option to. So I had to call and have a reservation. Once I did that, I could get into the site. After that I kept getting errors on my alternate contact phone number and address, and everything else on that page. Finally after about 45 minutes, I was able to book on line. I am happy with everything else.
Heather R | Online Move InThe Platteville facility on 151 is the Ultimate storage and best I have ever encountered. Covered/inside parking area to unload, carts to help move boxes to storage unit. What more could anyone ask for. Great experience and will communicate my experience to everyone and anyone...Great customer service from Chris as well Steve Hickie
Steven H | First ImpressionsThe customer service representatives were extremely helpful, listened to what I needed, were quick in setting everything up, and did not try to sell me anything I did not need. A perfect customer service experience! The storage unit was very clean and we had one close to the door. The rep was very helpful in giving us that unit as we are an older couple.
Beverly K | Overall ExperienceClean, convenient and great service. I have recommended your facility to several people. Thank you! Connie Chandler
Connie C | Overall ExperienceStaff solved my storage problem very quickly. Great job.
ERIC Z | Overall ExperienceVery excellent service. Very considerate with everything. A++++
Justin S | Overall ExperienceThis was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!
Lianna P | Overall ExperienceVery kind and courteous service. Everything was excellent.
Justin S | First ImpressionsVery helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE
Ernest S | Overall ExperienceWhen my online account was set up, it had several errors. I was not able to access it the entire time. There was also a bad mix up about my van rental, which ended up costing me time and money.
Ken E | Overall ExperienceWe were only planning to use the locker for one month, but the person we worked with was so friendly and professional, and the building is so secure, that we may keep it long term.
Ken E | First ImpressionsThe lady in Platteville was super friendly and helpful. She had a very nice attitude
Carlos R | Overall ExperienceThe team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!
Julie W | First ImpressionsGreat and helpful staff
steve o | First Impressions