Customer Reviews for U-Haul Moving & Storage of Portage Park

Rating:

4.0

So, I reserved a truck from this location weeks in advance but received a call the day before saying I now needed to pick up the truck in a different location. I called them back and they easily switched the location back to the original. Not sure why I had to go thru all the stress since the new location was located in the worst part of Chicago. But it all turned out well and the truck was great

Rating:

5.0

Great over all service

Rating:

5.0

Y’all were great! Thank you very much!

Rating:

5.0

Great service

Rating:

1.0

Guy at location greeted us with “We are full and have no room for your trailer, you’re gonna have to go somewhere else”. And we got into a short argument. I said I’m just going to unhook it myself and leave it right here. Fortunately, he did not stop me from doing this, he just turned and walked away. Customer service was extremely poor here. We have had a similar experience with UHaul at least twice in the past, where we’ve had to drive around town looking for another drop off spot. So I was prepared for this reaction with UHaul. I feel sorry for the uninitiated customer. The trailer worked just fine though.

Rating:

5.0

Girl at the desk. I believe her name was Veronica was the best. Rolled with the nonsense. Good place good people

Rating:

5.0

Keep up the good work! Always friendly and efficient

Rating:

4.0

The truck rental was quite expensive with limited mileage while the same size truck from budget was about $300 less with unlimited mileage

Rating:

5.0

Mike, Veronica and Donnie were outstanding!! Their helpfulness, professionalism, compassion went above and beyond! The crew made my transition, from beginning to end, much easier during a difficult time. I would highly recommend! Thanks for everything guys! I made it safely to my destination and my forever home!🧡

Rating:

5.0

Nothing. Everything went well

Rating:

5.0

Best service out of all the locations I’ve been to

Rating:

5.0

People were nice and friendly!

Rating:

5.0

Wish I did not have to park on the street when renting a vehicle. They should provide parking in their lot.

Rating:

3.0

Though we were able to get the trailer pretty and have it hooked up, we were never taught how to remove it. We had to spend 45 minute on figuring this out. We tried calling for support from the company since when we got back no one was there to help us. They wanted to charge us $300 to have someone to come out to look at the issue rather than telling us how to remove the trailer. Thank goodness we found the answer on our own.

Rating:

5.0

All was good

Rating:

5.0

Very friendly, easy to work with!

Rating:

5.0

Great service at both the rental and drop off locations!!

Rating:

5.0

Nothing, all the staff we interacted with we friendly and helpful! 10 out of 10 experience

Rating:

5.0

I know your lot isn't very big, but better directions for drop off when the store is closed would be great. There were a lot of people returning their trucks in the same spot, so I had a hard time figuring out where to park without blocking exits.

Rating:

5.0

Great rental experience

Rating:

5.0

Veronica is the best! This UHaul location has an excellent staff

Rating:

5.0

Excellent customer service and fast service on the return equipment recommended 100%

Rating:

5.0

Nothing! Keep up the great rental experience

Rating:

4.0

All went smooth on the pick up, but the Guy Kevin who assisted me when i dropped off the equipment was really rude. Called his co-worker and Idiot, because the way he attached the chain.

Rating:

5.0

Professional,

Rating:

5.0

Everything worked out great. At a different U-Haul storage facility, access was denied after 10 p.m., which forced us to wait 7 hours until 5 a.m. Inconvenient, but otherwise everything worked well.

Rating:

5.0

Everything was smooth and great. I always rent from this location when needed.

Rating:

5.0

Need to improve the way you pick up with the cellphone. Way to many steps.

Rating:

2.0

I was told tank was full at pick up I drove 42 miles and when I filled tank up I had to put in 9.4 gallons Tank was NOT full Also my drop off location was changed causing me to drive additional miles

Rating:

5.0

They’re really helpful!!! 👍🏻

Rating:

5.0

Everything was great! No complaints

Rating:

5.0

Had my storage unit for 5 years and had a very pleasant experience. Mike the store manager a really cool guy. Myesha was also a very helpful person there and Veronica as well. Very helpful employees that made my time with them very well. I will definitely be coming back for their services and recommend that location to all my friends.

Rating:

5.0

the guy with the face :D

Rating:

5.0

the guy with the face :D

Rating:

5.0

Lee was efficient, very helpful and professional

Rating:

5.0

shout out to the staff,from the front desk to the garage

Rating:

5.0

Was great job I’m really recommend this site

Rating:

3.0

when I book my rental in Saturday morning and it was stated that I renting box truck Monday morning and what time ,get my credit card on file etc. (Not booking on-line, I was personally in u-haul) and someone called me in morning Sunday and wake me up to stupidly confirm rental. Next time take note Don't Call Customer in Weekends before 9 am just to confirm bs . Second one when I was booking rental I was saying location off where I wanted to drop off truck, when and I booked that way rental. When I was going to my house to drop off my stuff u-haul sending me text about booking same truck close to location when I was dropping off truck and changing my location drop off to another (irresponsible) and I wasn't able to drop off that truck on my location by the phone on app because it was not giving me my first location upon booking. I was able to drop off my first location just because Lady in counter etc.(parody Company or person who was changing my location without agreement....)

Rating:

5.0

Excellent staff and excellent customer service and communication.

Rating:

5.0

Thank you Veronica so much for helping me with stress free and easygoing time with obtaining a clean storage space unit!! You were funny and you’re warm smile made it a pleasant experience, stay blessed and thanks!!

Rating:

5.0

Staff was friendly and courteous. I have never had a bad experience with renting from this location.

Rating:

1.0

I was disrespected in front of my family and customers by a person name Jeff when I returned the equipment. I will be consulting my attorney to see if i need to pursue any legal action against this location or person. The mileage on the truck when picked up was different from what they put on the contract.

Rating:

4.0

None

Rating:

5.0

I have a great experience in this visit at that location They are very helpful and all good

Rating:

5.0

Awesome team and want to especially shout out the guy who helped me back up off the ramp. My vehcle was stuck and I called the front office for assistance. Within 5 minutes he was where i was able to assist me. Also thank you Veronica for your kindness in assisting me when I was locked out the storage unit facility. A great team here and will continually give my business to this location.

Rating:

1.0

Rent 15ft truck when I got to location location closed had to settle for 10ft truck at different location which I had to make 2 trips because of uhauls fault.and changed me more would have to be charged more if 15ft truck was available..no help because of there mistake...never will use uhaul again.

Rating:

5.0

Employee who helped me rent trailer was very professional, prompt and helpful.

Rating:

5.0

Team is awesome at this location! I love how fast they are and how friendly and kind staff is.

Rating:

5.0

Kanye was very helpful, made for a smooth experience

Rating:

5.0

Good team very helpful

Rating:

3.0

I was told that my rental was gonna be considered a one day rental if I brought the truck back before midnight however I was charged for an additonal day. I also sent pictures that both mileage and fuel level were incorrect upon pick up of truck

Rating:

5.0

Experience exceeded my expectations. Staff and facility were great.

Rating:

5.0

Truck was pretty tired. Great service at desk

Rating:

5.0

Staff were extremely helpful, understanding and super kind. They gave great advice on the sizing of my storage unit given the size of my U-Haul truck, which ended up being very accurate.

Rating:

5.0

Good

Rating:

5.0

Amazing staff, they all need a bonus!

Rating:

5.0

I rent from this location quite often and the people that work there (and I mean all of them) are great to work with when it comes to all aspects of renting the , from reserving trailers to pick up and return of the equipment, keep up the great work everyone and i will be back for more rentals in the future!

Rating:

5.0

Staff was helpful, especially the guys who hooked up the trailer and then checked in back in. Its a very busy lot and they were friendly and made sure our pick up and drop off went smoothly.

Rating:

3.0

I need a light in my storage room. There's a poison mouse box in my storage room????!

Rating:

5.0

Great customer service and the staff was very knowledgeable and professionalism to its finest. Thank you very much

Rating:

2.0

Jeff decided to charge a second day because he claim I was 13 minutes late. According to him my contract said I took it at 6:05 the day before but he doesn’t count that I had to wait 20 minutes to leave. Today I waited over 20 minutes to be taking care of and he claims I was 13 minutes over the time so that is $65 more. This is crap and he has a terrible attitude also. Have rented here many times and can’t believe U-Haul is making an extra day on 13 minutes that are actually your fault.

Rating:

4.0

Pricing was a bit high for a 7x10 storage unit.

Rating:

3.0

Staff was friendly and helpful in getting the storage unit and truck backed up to where we could unload however I was blocked in by another vehicle before I was finished and couldn’t leave to fill up the truck. Access ramp to storage is narrow and would not be forgiving to inexperienced drivers, would recommend an easier facility to get into.

Rating:

5.0

The woman working the desk was lovely! Would recommend.

Rating:

4.0

Great service! Hard to deal with the stairs for the smaller climate control lockers. Was kind of disturbing to see the rat trap in the locker but it’s probably for the best!

Rating:

5.0

All staff very helpful and friendly including manager Mr Michael and after noon staff

Rating:

3.0

Understaffed.. unfortunately. The employees who are there are very helpful , patient and kind. Also why require 24 hour notice for access to a Ubox when every time Ubox never moved to be accessed. Happened in Austin repeatedly ( thought it was just that location) and happened in Chicago.

Rating:

4.0

You do not have enough staff to meet demand. I was in line for 30 mins to check in plus the actual process. It was packed with people. The clerks could not keep up 1 customer after another and constant 10 people in line. They were very professional and tried to do best they could. Would not recommend because it's awfully busy and require to dedicate 1-2 hours that I do not have.

Rating:

5.0

Excellent staff, professional, helpful and friendly,

Rating:

5.0

The ONLY thing I would change would be the access hours for the storage facility. Other than that, no issues.

Rating:

3.0

You need more people in the store or on the phones. Training for phone calls would help too. No one should be left on hold for 30 min without as much as a “sorry for the inconvenience” checkin. This happened multiple times too. And what’s with dodging calls entirely and sending to UHaul customer care who just has to do the same thing. Units were fine. Hours were fine. Customer care was not.

Rating:

5.0

Good

Rating:

5.0

It would be helpful if the lights did not turn off after a few seconds in the storage facility forcing you to walk down the hallway to turn it back on.

Rating:

5.0

The young lady who helped me was phenomenal

Rating:

5.0

Everything it’s fine thank you for your help

Rating:

5.0

Thank for the help so appreciate .

Rating:

5.0

Everything was fine but you need elevators.

Rating:

5.0

Mostly friendly staff. Tue truck was a newer model. Storage was nice and clean. It is close to a terminal that goes direct to O’Hare, which was very convenient.

Rating:

5.0

They are very professional helpful friendly and the facility is well-maintained. I had absolutely no problems at all and I actually did recommend a friend not too long ago

Rating:

5.0

Your crew at this location was great. Nice hire.

Rating:

5.0

Counter person even came up the ramp to facilitate load in-both people great that day!

Rating:

5.0

Very very clean. Great workers

Rating:

5.0

The manager Mike as well as the rest of the staff Keyomi, Lou etc go out of their way to make sure you have all your moving needs in place. As far as the moving truck, packing supplies and storage unit that is an appropriate size for your belongings. I highly recommend this facility. And feel the security makes a woman who needs to go into a unit at any time of the day feel safe. Staff Keep up the great customer service at the Portage Park location.

Rating:

5.0

Very helpful stuff at this Montrose location I recommend!

Rating:

5.0

Staff were so nice. Environment was so sane. Properties was so safe and secure. Staff went above and beyond to ensure I was properly satisfied. Than you Uhaul staff on Portage Park. You all are wonderful and the best.

Rating:

5.0

It was a young lady that was there along with a young man named Mike they were beyond very helpful and work the customer five stars for each one of them!

Rating:

1.0

The ceiling was falling apart throughout the whole facility

Rating:

4.0

Great place to store some furniture and miscellaneous

Rating:

5.0

Thanks guys great service 👍

Rating:

4.0

They always was good and helpful. Even got bandaids twice for me.

Rating:

5.0

I have been using Uhaul for over 25 yrs. I love u haul

Rating:

3.0

Larger sizes should be available. There are no 10x10 and 6' is not as tall as most storage facilities.

Rating:

5.0

Very Helpful

Rating:

5.0

Everything was great. The staff was great. I highly recommend it.

Rating:

3.0

I purchased a storage unit, the initial employee who set up my account was AMAZING! I was on auto pay-had the storage paid successfully until March 2022 which is when I decided I will take out my belongings. I spoke to a woman who removed me off auto payment, she understood that I was closing my account, she advised me to come in get my things and we can take care of payment. I still had a few questions so I called two days after my billing date, a gentlemen I spoke with was so rude to me, he ends up arguing with me about billing. I reiterated that the money didn't matter, I'm trying to understand how the process works for closing a storage unit---he still wants to argue with about the MONEY?!?! I was a good standing patient on AUTO PAY! My point is treating me less than a great customer is unacceptable especially in customer service. After our call I was charged for the Unit and a late fee after (conversations recorded correct?) I specially asked to settle my bill upon my arrival because i was still confused regarding the process of closing a unit. Which was never answered!!! BTW The audacity! Also, that same day I was also locked out of my storage that same day-this isn't over.

Rating:

5.0

I would have preferred one without steps, but their friendly customer service made up the difference.

Rating:

5.0

Staff was very helpful whenever I had questions or had trouble getting access to the storage room.

Rating:

5.0

Es un servicio muy eficiente me encantó el personal muy amable lo recomiendo ,E usado esta bodega antes la recomiendo es excelente

Rating:

4.0

Very clean facility with good accessibility. We had trouble resolving at least two issues (over a 7 month period) via telephone and emails. Emails were unanswered. Tried calling multiple times at different times and calls were unanswered, eventually bounced to call center in AZ, where staff referred us back to facility, which we could not contact other than showing up in person. This was difficult as we were out of town, and was a frustrating experience. Other than that, the facility met our needs.

Rating:

5.0

The staff was wonderful!! I truly appreciate them.

Rating:

3.0

I can’t complain too much the location was very clean, i would just recommend for the lights on the timers to be on longer we were in the storage unit and the lights kept going off on us. I would also recommend better signage on truck returns we ended up going to the wrong side to return the truck and had to go all the way around to bring it in the right side. When I was returning the storage unit another family did the same thing so I’m sure it’s an on going issue

Rating:

5.0

I love you guys and thank you!

Rating:

5.0

I've been with U - Haul for many years I highly recommend them the staff is very helpful in assisting their customers and very polite and very helpful on any accomodations customers need I highly recommend U - Haul and will continue using them in the future I want to thank them for all their services 🤗

Rating:

1.0

The staff was rude locked me out of my unit 2 times and couldn't explain why. When I made a complaint they raised my rent so I closed my unit and went some where else

Rating:

1.0

The worst experience ever ! ! ! When I made the reservation I was told I 'd get a dolly but when I got there ... I was told with almost maniacally by the man that they didn't have any ! Like he got some sort of thrill out of it ! But that's peanuts compared with the out right lie that I'd get a locker on the first floor I'm almost 62 and am on SSI with a misaligned spine , high blood pressure and diabetes. I But when I got there I was told it was on the 2' ND floor and would have to c arry my boxes and bins up one flight,across a tier,down the stairs,up a flight of stairs and down another tier ! I had to go to another facility who accommodate d me professional y and without a problem. I am filing a complaint with the BBB and with the Illinois attorney general office for fraud not to mention the appropriate socal media not to use your corporation for anything what's so ever

Rating:

2.0

I was not ever told that there is a few for 24 hour storage so when I got there it took about 30 minutes to even get to the point where I had access to the storage. I have an upstairs unit and the ramp up is impossible. Spent over an hour trying to get my UHaul and trailer back down off of it. I had to use the restroom in the facility and someone was there listening to music, sounded like a party. It was overall just way too much for me.

Rating:

5.0

great service, affordable rates, easy access. We used two storage units for a few months while staging/selling a house, and it was convenient and quick.

Rating:

5.0

The worker Treavon Robinson was Awesome, he was very helpful I was really pleased with his service, and I thank & Appreciate his work

Rating:

5.0

Office was well staffed yet there was still a line for check in. My person was very helpful in changing my original reservation to a larger unit, although there was some confusion about whether I indeed had a reservation to begin with. Facility was clean and provided multiple carts for unloading/loading.

Rating:

4.0

Excelente servicio al cliente

Rating:

4.0

Constance was very helpful and understanding. Thank you.

Rating:

5.0

Great service.and excellent staff.

Rating:

5.0

Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.

Rating:

1.0

The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you’re forced to buy are terrible.

Rating:

1.0

There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.

Rating:

5.0

Thank you for having places like this.it was a great help for me thank you.

Rating:

2.0

I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.

Rating:

1.0

This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.

Rating:

5.0

Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!

Rating:

3.0

I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn’t take anything in it even if I wanted to. Had to come back the next morning to unload.

Rating:

1.0

Poor experience never renting there again

Rating:

5.0

Great staff

Rating:

5.0

Truck and storage was helpful and easy going!

Rating:

1.0

Worst experience I've ever had with a business in my life.

Rating:

5.0

The service was very excellent and prompt they were very helpful I really like the staff

Rating:

1.0

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Rating:

5.0

The night time manager was pleasant , he made sure I was taken care off .

Rating:

5.0

Wish this center could be open till 9pm

Rating:

1.0

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

Rating:

5.0

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

Rating:

5.0

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don’t mind giving you a helping hand when you need it. I sure Recommend

Rating:

5.0

Bryan was good help

Rating:

4.0

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

Rating:

5.0

I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.

Rating:

5.0

I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.

Rating:

2.0

Very nice employees, but is too slow.

Rating:

1.0

Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.