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MEDRANO D | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Pueblo West
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and helpful to my needs!
Jack J | First ImpressionsThe storage unit was fine. The problem is with the manager, Jessica. She is rude, aggressive and downright mean. She starts ranting and yelling before she even knows what is going on. She is incapable of handling her job. We were out of our unit before our months end. I called the main office and they left an internal message. She confirmed the message. Additionally,we spoke to her in person that we were out of the unit and yet she still charged my card for payment. She may not be bright but at least she's obnoxious. payment.
KRAMER P | Overall ExperienceShe was incredibly professional and polite. I will most definitely be recommending. I really appreciated her positive attitude and hard work.
JEFFREY D | First ImpressionsExcellent! I walked in and had a unit rented and had the key in less than 15 minutes. Got a convenient location. The price is competitive. Couldnt be happier.
DEBORAH B | First ImpressionsI got stuck on ice within an hour of picking up truck and then stuck in mud trying to return it in the parking lot of u haul. Not happy
MARIAN CJessica was helpful and efficient, and the entire process went smoothly. Thank you!
Stephen S | First ImpressionsJessica was very helpful.
Jeff H | Overall ExperienceWant to have you recognize Jessica at the storage unit in Pueblo West Colorado office Spalding Ave.Avenue was very helpful very polite and went out of her way to assist me.
BOBBY M | First ImpressionsFriendly and very accommodating person!
NANCY J | First ImpressionsI appreciate the convenience offered with the 24/7 hour access to the storage location. And the online move-in option to complete the storage process was also pleasant
Jeanette R | Online Move InJessica was helpful, friendly, and courteous. She explained everything very well. She recommended a larger unit so I wouldn't have to rent a 2nd unit. Property was relatively easy to move a 26' truck around in.
Marla W | First ImpressionsJessica was absolutely wonderful to deal with and was so helpful when I couldn't continue on my U-Haul app.
NORTON A | Overall Experienceattendants both ends were rude
JOHN CMy experience was great. I will definitely use Uhaul and recommend Uhaul to my family and friends.
ANITA VFast efficient…very nice
Rebecca lAwesome property manager, polite and professional !!! She needs a raise!!!
DENISE B | Overall ExperienceThe storage facility was just fine. Uhaul over does it with emails and text messages. Way too many emails and text messages. Uhaul sends way too many emails and text messages when renting equipment. Listen up Uhaul, you send way too many emails and text messages.
Roland B | Overall ExperienceThanks
MAMADOU T | Overall ExperienceThe woman who did my contract once she came to the gate was helpful
CAMYRAE C | First ImpressionsThe manager here was awesome however the whole process of reserving a vehicle and then calling me the day before and telling me the only available one is 2.5 hours away from where I live in the mountains is awful. In addition when u picked up the truck it had a little over half a tank and when I return it had the same amount however was charge for 6 gallons. At this point I didn’t even call the Albuquerque locations because I was so exhausted over the rest of the process.
Michelle sThe reason these scores are high from is is because of Jessica working at the facility. She was awesome.
Dean G | First ImpressionsSeems like a good company to work for
Ron G | First ImpressionsUnit was not ready for move-in; a lock was on the door; there was no one to speak with. I will never use UHaul again. Never. Never. The entire experience sucked.
Timothy R | Online Move InNew owner of the property U-haul. The manager is very polite. You're standing so far so good.
SUMAN T | First ImpressionsNo one was at the location and there were no signs for where to leave the truck or the keys
Robert SNA
JEREMY V | First Impressions