Thank you for your excellent service :)
KELLY BCustomer Reviews for U-Haul Moving & Storage of Richfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location are very knowledgeable and quick to respond. They are all very kind. Thank you for all your help.
ROGER BVery helpful and accommodating.
BRENT PLoved the experience! Nothing to improve comes to mind!
MARGARET LThis is far and away THE BEST STORAGE FACILITY we have ever had the pleasure of doing our storage business with over many years of owning rental properties in several states. They should be the model for all to learn how to manage perfectly and please their customers in every possible way! Philip Whitlock manages everything with a smile and an attitude of helpfulness. The property is cleaner than some hotels. Thank you for making visits to our storage units such a pleasant experience.
Janet J | Overall ExperienceEnjoyed the great service from staff, great faculties, and reasonable prices.
Jordan M | Overall ExperienceJamie and Philip were phenomenal. They were very nice service was great would highly recommend.
DERECK A | First ImpressionsMy move in was easy.Uhaul is everything I expected it to be.Phillip was the ztaff member that made everything smooth,he has a great attitude,great employee.
Kim T | First ImpressionsExcellent, respectful service.
Jonathan GThe manager Phillip Whitlock was rather obstinate when I had a billing issue and an access issue. I found the other employees helpful.
Wess F | Overall ExperienceI'd recommend this service to anyone who has to move. Cut down on alot of travel and was very convenient!
Kristi LRichfield was fantastic, however, when I had originally put my U-Box quote into the system (moving from 84003 to 84790), the system automatically said the boxes had to go from 84003 up to Salt Lake City. Once in SLC it would ship down to North Las Vegas and then it would be delivered to my new zip code in 84790. The quote included a final delivery fee from North Las Vegas to 84790 as $379 but when I called to schedule that delivery, the North Las Vegas team said it would be $799. I was confused and frustrated because they were acting like I was an idiot and messed up something but finally after about an hour on the phone, they were able to replicate the same quote and realized U-Haul as a whole had messed something up. Richfield stepped in and fixed it for the correct price, but it was still a frustrating experience overall.
Logan NI have already recommended this facility.
Laurie M | First ImpressionsNo complaints, very kind and professional staff.
Mary L | First ImpressionsUHAUL DOES IT ALL This particular Uhaul is just wonderful-and they have everything you need. I had to store my art collection which includes photography and other work that isn't safe at high temperatures. The storage units here are tidy, and the entire building is climate controlled! They have space to pull in your vehicle, plenty of carts to use, and clean rest rooms. Besides your own door padlock, they have a very clever safety system in place. The moving supplies are right in the next door office-boxes in all sizes, newsprint for wrapping, tape, it's all there at a reasonable price. I run an Art Gallery and Uhaul has the best bubble wrap (large or small bubbles) in a big box. (Use the box for packing afterwards!) If you need a truck, they have every size-or a trailer to pull if you prefer. I have rented both. They are always clean, well maintained, and easy to drive.. Meanwhile, all the staff members are completely charming and will help you with anything you need. I know they can find folks to help you move, but I have not needed this service. We are super lucky to have such a valuable resource-moving is never fun-but this Uhaul office can smooth your way.
DIANE B | Overall ExperienceEverything went well...you folks are doing a great job!
MARTIN BAbigail was super to work with, Very helpful and knowledgeable.
WILLIAM WYour staff is very helpful and efficient at knowing there products and helping connect everything up and in running order. Great service pickup and receiving.
LINDA BI needed to tie a piano into the sides of the trailer rails. One wasn’t attached. They said they will fix it and I believe they will. Was able to move the piano using the other rail on that side. Other wise all went really well
BRADLEY RProfessional ; courteous, Best storage experience, business experience in 30 plus years in Utah. Congratulations Mr. Whitlock
deborah r | Overall ExperienceI have UHaul in the past and I will keep using them when they are in the area.
Sheri S | First ImpressionsWas charged $5000+ for excess mileage when nothing was mentioned about limit to miles.
ROBERT SNothing, everything went great
ROSS TPhilip and Jamie are great. I have rented from over 30 U-Hauls across the country in the last 40 years and these are the best operators in the cleanest facility I've ever seen.
PAUL DI loved having the indoor storage I was able to stay out of the weather when I needed to get stuff out. The staff is absolutely amazing.
LeeAnn J | Overall ExperienceSome employees were helpful while others (especially the general manager) made our experience not the most pleasant. The place said it was climate controlled but it never seemed to be climate controlled. There were a lot of bugs and pests in our items that were stored there.
Wendy A | Overall ExperiencePhil was great to work with. He took the time to walk me through the sizes and walk me down t my unit.
zacharia k | First ImpressionsGreat people knew what they were talking about and help me out thank you
Ian L | First ImpressionsThey came right out when I drove up with the truck and were very friendly and professional.
KELLY CPhilip and Jamie are the best Uhaul we have worked with on over 30 different locations 👍
PAUL DService was phenomenal! Both staff were excellent. The only reason I put 'no' on the equipment being clean and well maintained is because there was salt spilled and a salt packet in the little cubbyhole on the dash, and there was something spilled in the driver's seat cup holder on the dash. Other than those very teeny things, everything was spectacular.
KRISTEN SThere are visual obstructions between the front door and the customer service desk. Employees should recognize when their conversations are too loud, and are interfering with a transaction between a customer and the customer service.
DEAN CI was so happy to deal with these folks, no issues and ....no mice!!!
Myra P | Overall ExperienceJamie was awesome 😀
Paul D | First ImpressionsPicked up two trailers. 2nd trailer attendant did an excellent job of securing trailer chains up off the ground. 1st trailer attendant had chains that were still dragging to low for personal comfort. Follow the example of the 2nd trailer pickup.
LUCINDA TStaff was friendly. Courtius, and competent. They helped us immensely when our vehicle had a major failure while on a road trip. They got us on our way perfectly
ROBERT EVery good customer service! Staff were friendly & helpful! Thank you.
RYSON ZGreat place, good feel. Staff is amazing!!
Marsee M | Overall ExperienceNice people
Bill A | First ImpressionsMany thanks to Jamie, Phil and everyone else who accommodated my needs!
matthew v | Overall ExperienceExcellent service - thank you
James BPhillip was so nice and very efficient and helpful
Gary F | First ImpressionsThe GM Phil said he would get the power washer out and clean the front end and windshield. He wasn't pleased about the gas comment's. They care here in Richfield.
wayne LLove Phillip. Best GM ever! Would recommend him to anyone.
Danielle P | First ImpressionsFriendly staff
Brian TNot a thing for me, Phillip was amazing!
Tim EGreat customer service!
Justin WThe Richfield storage facility was awesome. They were courteous, respectful and super helpful. The process to rent both a unit or a vehicle was fast and painless. The convenience of being able to move our stuff just beyond what other companies consider a local move with in the state was amazing. I wish I had just gone with U-Haul from the start, the other company is a big disappointment. Highly recommended.
William B | Overall ExperienceGreat Staff - have been very helpful in the past and on the most recent visit - Thank You
Donna BOnly negative is that it is too expensive
Christopher C | First ImpressionsThe lady was informative and very helpful. Excellent service.
Amber N | First ImpressionsThey do need to have paper towels around and more trash cans
Brandee I | Overall ExperienceNo complaints. Well kept facility, good location, polite and knowledgeable staff.
Timothy E | First ImpressionsVery friendly and helpful people.
Vance LLove the facility, and everyone that works there is so helpful and kind. That's why I come back again and again!
MIchael M | First ImpressionsThis is a great facility to store items. Very clean and the rates are very reasonable. The employees are very courteous and helpful. I continue to recommend this location to both friends and business associates.
Douglas K | Overall ExperienceEye sore, stuff everywhere,
Brian THe was great to work with and listened to the problems with truck
Kay PVery professional welcome and friendly
Ashley SKeep being fantastic!! You guys are top notch!
Ashley TNice service
Terry BPLEASE clean the inside of the windshield. This has been a chronic complaint of mine when renting cars for the past 40+ years. Same for rental trucks. Trying to drive at night with a dirty windshield, in a rural area with deer all over the road, is, well, TRYING. Also, I could not get uhail.com/share to work when dropping off the car. I had to hand write the info on the contract and drop it in the orange box. The web site just kept telling me it couldn't connect. Odd. Otherwise, it was all very good! Thanks, Bill Barrett
William BQuick service and very helpful. Thank you.
Dennis AExcellent staff . Very helpful, friendly and professional.
Mark G | Overall Experience*************
Lynne K | First ImpressionsJamie was wonderful! She was so energetic, happy, helpful and thoughtful for us! We cant give her enough praise! We will recommend UHaul to our friends and family!
Jayson F | First ImpressionsCheaper rates I only had the truck seven hours and it was 160 plus I ended up paying another seventy for gas and we didn’t even use all the miles I initially said it’s just a lot I am a single mom so as bad as I needed to move it I didn’t need it to be over two hundred dollars I just think that is way to much maybe 160 total cost but the other seventy broke me
Jamie AVery good
Gayle P | First ImpressionsNice to be with you
Gale PQuick professional service both checking out the equipment and for the return there of. Friendly smiling representatives!
Tracy SThis is THE BEST STORAGE PLACE EVER! Keep up the GREAT JOB!!!!
Janet J | First ImpressionsAgain this experience was less than ideal and caused unnecessary stress with moving.
Josie SJamie was so helpful and cheerful, my experience was so pleasant. Thank you for the great Service 😊
Walter MThis is the best experience that we've ever had it's taken us a while to move and they have always been accommodating and helpful I'd like to say we've become friends thank you so much for everything you've done for us
Gayle W | Overall ExperienceEverything was great. Very good customer service.
vance MSpace I needed when I needed it.
Mike S | First ImpressionsAwesome job, nice staff
Janice RPhil and staff were great!!
Bob SThe salesman was high pressure in up selling me, he was not apologetic for bad news and I was not impressed with his vibe at all, I felt he was not friendly and rude and pretty much an ass!
Christina KThank you
Gregg J | First ImpressionsThanks.
debra h | Overall ExperienceIt went very smoothly for a cross county move thanks to Uhal boxes.
Allison DNone at this time.
CARLEEN N | First ImpressionsFriendly staff and secure facility.
Katie F | First ImpressionsThe staff made the process easy. Each person was friendly and knowkedgable. They were great to work with. I especially liked the security in the building. As a senior that has become more important.
Janet R | Overall ExperiencePhillip Whitlock was very helpful and extremely pleasant and he knows what he is doing?
Deborah K | First ImpressionsIt was an amazing facility! I will definitely recommend it! The only problem I had was with the lights. They are on a timer and if you take too long in your storage area which isn’t long at all the lights I’ll go out and you’re stuck in the dark bring a flashlight guys!
Bobby C | Overall ExperienceI appreciated how they honored the free lock since I was not able to check in online.
Cherie C | First ImpressionsNice, clean. People are very nice and helpful. I definitely recommend this place.
Joana K | First ImpressionsPhillip and everyone involved since day one have been helpful! Thank you
Taylor P | Overall ExperiencePhillip or Porter are both an asset to your company.
Rhonda R | Overall ExperienceStorage units very expensive. Much more than others in the area
Gayle P | Overall ExperienceExcellent experience!
Shawna W | First ImpressionsEveryone was friendly and helpful. I would reccomend this Uhaul location to everyone.
Baylee P | First ImpressionsYoung woman helping me was friendly, courteous and very efficient. I have owned a sales business for 30+ years and would hire her in an instant.
Janet R | First ImpressionsThe young man who was working was very helpful and courteous, the facility is clean, and everything worked great!
Ilona L | First ImpressionsThis is a wonderful facility with very helpful staff. Great storage lockers, good equipment, lots of supplies. We are truly lucky to have such a nice facility in a little town like Richfield. We managed to move in on the one day it rained hard in Richfield, I was worried about unloading in the rain. Then I found out you have indoor bays to park and unload, what a great, well thought facility. The lady working the desk was very helpful, but you really should get her some mechanical help to unhitch and move those 6x12 UHaul trailers , without trailer jacks! Those things are heavy and unwieldy!
Richard B | First ImpressionsWell organized.
RAY S | Overall ExperienceGood customer service
Eddy G | First ImpressionsThe staff is always terrific. I needed climate control because I collect art, mostly photographs, and they shouldn't get too toasted. It always looks super tidy and the drive-in-to-unload feature is great. The security set up is pretty cool because each door has an alarm which is set off if the correct code for that door is not properly entered. Moving supplies are right there and well priced.
DIANE B | First ImpressionsGirl at desk was rude and would not help me find my unit. General manager was helpful and told me he would give me 1 month for free and 24 hour access, but my account does not reflect that. Hope the GM will fix it.
Brian M | Online Move InJamie was very helpful. The whole experience has been very easy and convenient.
Leah M | First ImpressionsThere was time frame when the access box where you enter in your pin was damaged to where you could not see the screen and I wasn't able to log into my shed alarm system.
JEFF S | Overall ExperienceWill organize and clean.
RAY S | First ImpressionsTook advantage of the one free month of rental after moving. Very nice facility.
David T | Overall ExperienceThese folks are terrific and the units are impeccable. Don't overlook the supplies for sale-their boxes and moving supplies are great and they have everything to help pack stuff. An excellent experience.
DIANE B | Overall ExperiencePhillip was as friendly as you get. It was his customer relations that made us go back
Randy M | First ImpressionsStaff and facility in Richfield, UT was fantastic. The only inconvenience I had was the distance from my residence (2.5 hours away.) I was disappointed that this was the closest facility that would accept my U-Box container.
Cynthia G | Overall ExperienceAmazing! Signing on and making payments was easy, the facility was bright and always perfectly clean. I moved out on a Sunday night. They called first thing Monday to ask if I had moved and we were able to close my account over the phone. I am sad to leave honestly and I will be back and recommending!
Maryn M | Overall ExperienceI don't agreethat I left destination with the they said I did. Not happy with that an won't use the service again
Gayle P | First ImpressionsPhil went above and beyond trying to make things as easy as possible for me. I appreciate all the assistance he provided.
Cynthia G | First ImpressionsEveryone I dealt with were very friendly, helpful and courteous. They could train some other folks I have encountered recently on how to do customer service the right way.
Carol D | First ImpressionsI remembered the due date wrong went in to pay my bill after only being 3 days late and they put a lock on it already. No call , e.mail or any correspondence at alll, we stoped at our unit to drop off a couple items and when punching in our access code it sounds an alarm very embarrassing. We got a late fee and was treated poorly. I would understand if we were a month late but a few days that’s crazy. We pay now on the first to avoid being humiliated again.
shelly r | First ImpressionsThey allowed someone into my storage unit with out my permission. Then when after moving out they try and tell me that I broke there door and cut off there lock that was never there.
Jonathan R | Overall ExperienceJamie and philip were excellent and very knowledgeable and pleasant it was a great experience thanks
Phillip C | First ImpressionsVery nice place would use again
terry t | Overall ExperienceThis is a great storage facility. It was clean and well lit. The corridors were wide, which was nice when trying to put furniture into the unit. The loading dock was large and trollies were also available for our use. The staff was friendly and extremely helpful. We were very happy and highly recommend!
Cynthia T | Overall ExperienceThe young man who help me with the return was excellent. He greeted me cheerfully, that was important having just spent the past three days either loading or unloading the truck. Your facility is amazing! Give that young man a raise, a pat on the back and my sincere thanks.
WESLEY O | First ImpressionsAll the employees were very willful and very nice. Even the manager. I was very happy with them and the way they treated me. I would recommend and use them again.
Angelo N | Overall ExperienceEasy and willing to work with you
dan s | First ImpressionsWe are very upset. We had to pay another month. We were getting our stuff out in a few days. The person behind the counter said don’t worry we will pro rate it: we got our stuff out and the person behind the counter said we don’t do that. We are not very happy having to pay a full month when we only used it a day or 2 into the month
JEAN H | Overall ExperienceZack was very friendly and helpful with my unit and equipment return. Thank you so much for your understanding
Crystal W | First ImpressionsReally beautiful facility, well maintained, staff is very nice 👍.
Darcey T | First ImpressionsThe facility is clean and well-maintained. My customer service representative was very kind, patient and helpful. She carried a heavy package of boxes to my car for me and walked me to my unit to show me how everything worked. Her care was greatly appreciated.
Cathleen M | First ImpressionsU Haul associate went above and beyond to help us with rental unit and questions we had
HOWARD P | First ImpressionsJoan and staff were so friendly and professional… The entire process ended up being so much easier than I had originally anticipated! THANK YOU!!! :D
Tracy L | First ImpressionsThat was the fastest experience getting a storage unit I’ve ever had !!! So knowledgeable and helpful to help us find the size we needed !! The facility is so clean ( there was someone cleaning while we moved in). Thanks for an amazing experience
Wade H | First ImpressionsSuper easy, safe facility, good location, updated technology. Smart and effortlessly efficient staff!
Alyssa G | First ImpressionsOne of best U-Haul businesses I ever have experience. They have Excellent packing and moving supplies.
Peter B | Overall ExperienceThe facility its self was great. Employees are ridiculously pathetic. It appears the manager is embezzling money or something very fishy is going on there.. even with proof that all payments were made, I was continuously charged late fees even if payment were received on due date or before due I was charged $30 in late fees monthly. On top of a lein because I refused to pay the last 2 months when I had realized, I had been charged $30 every month for almost year and payments were not posted... I talked to corporate when, our local llady Joan turbed into royal Beast after bringing it to her attention I was aware of what was happening. I continue to fight with daily 4 for months her running my card without authorization several times put in my bank account in the negative and talks to me a whole bunch of overdraft fees which is only hurting my credit. when I done nothing to deserve it she needs to be investigated and she needs to be investigated her name is Joan in Richfield Utah. Because of that woman I no longer with you uhaul. and I will not say one positive thing about it to anyone. this is a very small town and sink or swim it's all word-of-mouth, here at the business lives or not. And I'm pretty sure I'm not the only one she's got. I ended up paying over $350 to get my stuff out of there which was less than she was requesting. She wanted over 500 but settled for 350 via 3rd party. In all honesty I should take this to court and fight it and have her prosecuted for unlawful transactions of the financial card because she ran it without permission uncountable times in fact several times the same day. After I had specifically talkin to her uncountable times about removing my card number and no longer forcing payments without my permission. I should have bought it instead of hate it but I wanted my stuff and I want it gone I'm sick of the drama I just said she's going to do this to somebody else
Misty W | First ImpressionsIt was by far the best storage unit I have rented
BRENT B | Overall ExperienceThe staff was real friendly & helpful . easy access clean unit very happy. If I ever need a storage unit i'm going to uhaul.
kevin g | Overall ExperienceThis place is fantastic....they should teach the world how to do business! Lovely clean, decorated bathrooms are better than the hotel!!! Super helpful people...everything perfect!!!!😎
Janet J | First ImpressionsWay to expensive and you had to go clear around the building after hours to get in
dustin u | Overall ExperienceThe person at the desk was pleasant, helpful, and professional. I am impressed with the size and scope of the facility. Have since stored some items, easy access, comforting with security.
James B | First ImpressionsGreat Staff, Great facility
Terri S | First ImpressionsThe staff was very helpful choosing the correct size of storage unit. The representative at the location I brought my belongings to, was very kind and knowledgeable in her position with the company. Acceptional clean facility and great access to moving supplies and equipment.
Ann B | First ImpressionsLoading the unit took little longer then I expected. The staff was so nice they even got a bowl of water for my puppy! Nice & friendly highly recommend
Taston M | First ImpressionsJaime was very nice and really helpful in explaining the differences in online versus the actual facility.
Sara C | First ImpressionsIt was awesome.
Jonathan M | Online Move Ina first time experience doing business w/U-Haul...from driving the truck to using the storage facility was an excellent service...
ROBERT J | Overall ExperienceGreat place for storage. Easy and convenient. Staff were great.
Wendi S | Overall ExperienceThe stall was very helpful and signed me up quickly
BRENT B | First ImpressionsA very clean and professionally run location.
Tim T | Overall ExperienceI was incorrectly charged for the first month, when it was supposed to be free. Lady at store said she'd fix next month. So I hope that it's taken care of. Otherwise everything was fantastic, beyond computer error. Thanks, Alyssa Gentry
Alyssa G | Online Move InFriendly service, brand new storage unit.
Tim T | First ImpressionsThe employee that I talked to on the phone went above and beyond. I wish I could remember her name but I’m not near my notes. She was wonderful.
becky h | First Impressions