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ELIZABETH T | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that waited on me was not very friendly. I had a bag with me and had to walk a long distance to get to the truck.
LORRETTA SAim to please
Steven LVery friendly and helpful.
AMY HBest U-Haul experience I’ve ever had. The employees were friendly and professional, the facilities were spotless.
Heather LMany, many times have I used this wonderful moving service. For over two years, I had a very nice storage space here, and the trucks I've rented have been great! Highly recommended to friends and family!
Michael A | Overall ExperienceProfessional service and very nice to work with
Greg Osalesman very helpful courteous and thouroughly explained and demonstrated everything outstanding service
Dennis J | First ImpressionsConsistently good customer service here
SHAWN MThey was short and rude.
ROGER GVery friendly and helpful!
SUSAN AEvery employee I came in contact with, was and always has been very polite, professional, knowledgeable and willing to help. The manager probably deserves lotsa credit.
CHARLES RThe young lady that helped at the Richmond Indiana store was outstanding and very informative. We were in and out in a very few minutes.. I apologize. I can’t remember her name. She was about 22 or 23. Certainly a team player.
JAMES CThe staff at the Richmond U Haul was extremely helpful. They went out of their way to talk me how to use the car trailer I rented. One of the best customer experiences I have ever had. I would gladly recommend this location to anyone needing their services.
ROBERT BSarah and her staff were great!! Always friendly and Helpful!
jacki h | Overall ExperienceCustomer service
Logan STruck drove very will even in areas where there were cross winds specially thought the Pennsylvania Turn Pike and over the Bay Bridge in Maryland across the Chesapeake Bay.Handled beautifully.
CHARLES MI used too work there and they gave me the truck I got out there inside was dirty didn’t even wanna put my drink in the holder then as we was loading the truck i looked at the mothers attic snd it was nasty.
CHRISTOPHER DI was told we would only be charged 1 day vs 2 days reserved if we brought it back..but we were charged both days and only used it 1 day. Would like account looked at and reviewed for possible partial refund.
KRISTA FI was charged from extra mileage and not the actual Mileage I drove. I was told it was an estimate and they would adjust the final bill when I got back and they did not.
IAN SThe cup holders were nasty and sticky, sticky residue on the radio as well. Passenger side mirror needs tightened, it would not stay in place and made it very difficult to see
CHRISTOPHER GTrailer had some debris/trash in it at the time of pick up. Not a huge deal, trailer worked great and will happily use U-Haul in the future.
JEREMY KEverything very good
JOSEPH PThe staff broke my vintage keepsakes when placing a lock on my unit because I was a day late on my payment. They were rude and unclean
samantha b | Overall ExperienceTell them about the rental truck check points they have to stop at
JULIE LVan was clean inside but the outside was very muddy - I took it straight to car wash.
MICHAEL GMoving is hard enough but the Richmond U-Haul made ours so much nicer. All of the employees were kind and helpful. The truck didn't give us any trouble but I must say, for a 72 yr old woman and a 75 yr. old man, it was almost an act of God to get in and out. My husband has had a stroke and can not drive any longer so I had to drive. I was afraid at first but as soon as I got out on the road, it was easy to maneuver the roads. Thank you for years of helping us move all over the Country because my husband worked on power plants so this was our 46th move in the 54 years we've been married. Most of them were done with three big sons and a big U-Haul. Thank you so very much.
RONDA SThe owner was rude
Leeann eI went to close my account and was treated very rudely. Asked to speak to a manager and she said "Why, you've already spoken to me. You're lucky you're not being charged more!" I paid I paid for 10 days of the month. Shouldn't I have gotten a refund for the rest of the month? I was treated very rudely and was not allowed to speak to anyone of the managers. I will not come back to this facility.
Dorthoy B | Overall ExperienceVery good experience. I use this location for all my uhaul needs.
JAY VSweep more ínside of the trailer
ROGELIO LYour staff is hateful and your prices are outrageous glad my shits out
Angela B | Overall ExperienceThe truck had a cracked windshield, problems with the gearshifter being loose, windshield wipers that smeared during rain, needs alignment and outer tread of front tires is at tread markers while inside tread looks great. Old battery
MICHAEL IGreat transaction smooth and easy
JAMES BFast pick up and great customer service at this location
MATTHEW SNothing. Everything was flawless. Equipment performed beautifully. Max was excellent on multiple occasions! 5 stars from Richmond West staff. Only thing is, I wash the trailers had rings throughout (high, middle, low), or the side rail holes were big enough for ratchet strap hooks. (Who uses rope to tie things down?)
JAMESON WNeed a portable step to get into the truck for short fat people.
DEBORAH FI was very pleased with the service I received, staff was very friendly and knowledgeable. Will continue to take advantage of the services that u haul offers in the future.
DAVID HGreg Patton was excellent. I usually don’t do well in situations where I don’t know what I’m doing. He made it easy and was super friendly. I’ll be back because of him. I’ve even already told someone else to not hesitate going there because Greg explains everything so you can understand.
MARC KYALL CALL TOOOOOO MUCH … byererere
Tyler B | Overall ExperienceThought we had the right drop off location but it wasn't. The location was clear across town about 20 minutes away from where we initially went to drop it off. Where we unloaded everything was only about 5 miles from where the actual drop off was.
Bonita RGreat customer service
MARK SThe truck smelled NASTY and there was a bunch of goo and short hairs in the cupholders. The brakes were squeaking and the key fell off of the tag. Truck rode like a pogo stick, it felt like the shocks were garbage
Michael Hthe van might need new shocks? it was quite a rough ride, so much that our first driver felt the vehicle unsafe and refused to drive
NEAL WVery good customer service when I returned the equipment. Jayden was there to greet me and I didn’t have to leave my truck. Thank you
RUSSELL JTruck had mud on drivers side mirror. It had several unusual continual noises but it had 151k on it. Other than that a pleasant experience
JEFFREY RThey answered the phone, that's better than the ones that didn't even try. And they got me what I needed.
RICK HUHaul needs to make sure that the dealers they have listed on their web site actually have product listed. The Pardo dealer that I originally reserved at had no UHaul products on their premises. This caused a delay in my schedule. Otto Leis
OTTO LThe manager was very rude to me and my mom. She shouldn't have saidbwhat she said in front of other customers and she caused my anxiety and ptsd to flare up and I was the driver and I had two young children with me and I was struggling while driving after what she did
TYLER ESuper friendly and helpful staff
JOHN WBest service I've ever experienced. I am a frequent customer and will always recommend any Richmond location to any of my friends or family when they are in need of any kind of equipment, whether it be moving or storage. Prices are the lowest in town and customer service is excellent so it's easy choice when someone is looking. Thanks for making life that much easier for me and my family! Definitely a Loyal customer for life 🙂!!
AMY WVery nice facility!!! Really impressed!! Best storage place in town!!
Tera B | Online Move InAwesome job!
BRANDON EStorage unit above what I expected both cleanliness and personal service
TERRY H | Overall ExperienceNothing. Both employees were great, went above & beyond. Very easy & smooth process. I was in and out within 5 minutes & had my key in hand. Location of vehicle was very easy to find. also had 2 little ones with me & it was that easy!
KIERSTEN TBird poop and all my items got wet
CHRIS M | Overall ExperienceThey were friendly and helpful. I felt my stuff was safe being stored there. I have referred everyone I know should they need storage.
KATHY C | Overall ExperienceI was charged for insurance that I elected not to take. Also, I was charged for a lock on the truck that I did not ask for. So with both these charges, it was $70 more than I had planned for.
DANIEL EMake it so they can add a Dolly without having to restart the entire process. System issue not worker issue.
ZECHARIAH MThis was a 5-star experience from start to finish. The staff was amazing, the vehicle was clean and easy to drive, and everyone was transparent about costs (and those costs were fairly reasonable). And the best part: nobody tried to wrench more money out of me when I returned the vehicle. Also, this location is spotlessly clean and smells good. This was really a top-notch experience.
LILLIAN RIf you charge milage you should not be making people put gas in the vehicle also that is just ass raping people and your just being greedy.
SHAWN TGreat service and excellent staff !!
DONALD BSarah and Greg was fantastic during the entire experience, I can't say enough how much I enjoyed storing and renting moving vehicles from this establishment and look to come back if I ever need these services again, you definitely have a customer for life right here, thank yall so much at the west side U-haul Richmond, indiana!!!!
RODNEY F | Overall ExperienceThe employees at U-Haul were very professional.
dennis h | First ImpressionsI can’t remember his name up front! But he was great at checking out the U-Haul,giving clear directions for drop off & friendly atmosphere! He made the whole experience easy & convenient 10/10!
BETHANY FStaff was very friendly and helpful!
PATRICK BNice experience so far
Stephen O | First ImpressionsThese guys are always on game!! All employees friendly & courteous…Sarah and Greg always great to work with
DAN JYou're the best! Highly recommend excellent customer service 👏
VICKIE RThe inside of the truck smelled like a smoker had just rented it. There was issues with the truck shifting correctly. The positive is that the location is very nice and the staff was friendly and helpful.
JOSHUA SNothing, great job, simple and easy, tjanks
JAMES DHighly recommend! Great helpful staff
ronda t | Overall ExperienceSold my valuables for $100
Tameka W | Overall ExperienceGreat place, helpful staff! I didn’t worry about my belongings!!
CYNTHIA S | Overall ExperienceSome of my items had debri that had fallen from tile work they were doing above a neighboring unit.
Victoria T | Overall ExperienceThis was my first experience with a storage facility and I just expected more for the price I paid for indoor storage. Facility advertises “Climate controlled storage units keep your items protected from the weather and humidity.” This is absolutely not true - I discovered mildew on my leather furniture after 6 months in storage. It is not worth paying nearly double the price in Richmond IN for indoor storage here when your furniture still gets ruined.
Christy M | Overall ExperienceSarah Rittenhouse Taylor was so kind and helpful through my entire process and was very thorough with all my options. I will definitely return as a customer!
Davina W | Overall ExperienceSarah Rittenhouse Taylor was amazing at helping me through the whole process!
Davina W | First ImpressionsSarah is amazing — so professional, helpful, and friendly — a dynamite U-Haul brand ambassador. She runs a SUPERSTORE; it’s by far the nicest U-Haul store I’ve ever seen! And, Sarah’s attention to detail, communication, organization, and cleanliness is breathtaking. It’s ALL great! I may NEVER move out! LOL!
ELISA E | First ImpressionsSarah was very professional and helpful top notch employee
micheal c | First ImpressionsSara is awesome to work with. Very helpful. Facility is very clean.
jeffrey c | Overall Experiencevery friendly group of people
Danny O | First ImpressionsI rented a trailer for 2 days and got a month of storage for free, I got my trailer full and went to unload all my items into storage and someone put a second red lock on my unit, I was locked out with no communication, I got set back a half a day and ended up needing the trailer until 7 o'clock the following day, they are now trying to charge me for 2 days extra and I only had the trailer 24 extra hours. I picked up the trailer Friday around 6:30 pm and delivered the trailer back on Sunday right after 7 o'clock and now they are charging me an additional $64 for 2 extra days when I already paid $64 for Friday and Saturday. If I knew they would charge me again I would have just kept the trailer and used it for more moving purposes. Very unprofessional and can't believe they locked me out of my unit with no communication, no card, no email, no text message. If this never happened I probably would t have kept the trailer an additional day
sergio c | Online Move InThe facility is very clean and the staff is really helpful and understanding. I just wish it had 24 hour access that would be so much more convenient. I have been with this facility on the west side of Richmond I believe for 3 years now.
Savannah P | First ImpressionsVery friendly and helpful.
Walter N | First ImpressionsThe staff was the best part, she took care of everything on my list in about 15 minutes while helping two other customer, it was amazing watching her work, perfection, absolutely perfect.
RODNEY F | First ImpressionsMultiple bird nests in the unit along with dead birds. Lots of bird poop on furniture and boxes. Obviously no one checked because you can see and hear the birds. Can look between units and see multiple nests in other units. Poor service by U-Haul.
william f | Overall ExperienceWas in a pinch! They all went over and above what I would have expected. Y'all are great!!! Thank you.
CONNIE S | First ImpressionsSo clean, looks new, needed for months, helped Alot, thanks for being in the area!
Peggy S | Overall ExperienceStaff was extremely friendly and helpful
timothy b | First ImpressionsThe only thing I could never figure out was how not to set the alarm off when I went to my unit other then that it was great know that my items was secure thank you for all that you do
John J | Overall ExperienceWell managed, tidy, friendly. Best I’ve used.
kenneth w | Overall ExperienceVery happy!
JOHN N | Overall ExperienceWhen I was past due by a few days employees would call family on my account looking for me. Pretty annoying and to much.
ANDREW M | Overall ExperienceBecause of my ex boyfriend (whom I have a restraining order on) they tried to tell me I only had 30 mins to get my stuff out
Tamara M | Overall ExperienceI have used this faciallty several times and recommened my sister to use it she still has several ynits. Staff is always nices and helpful. Very clean wouldnt go anywhere else.
Ruby a | Overall ExperienceGreat customer service. Very kind and helpful on move-in day.
Tasha S | First ImpressionsI am a repeat customer. Usually, I only need use of your moving truck. I have had a couple short term storage use. Although this last experience was a long term storage rental. I would like to personally Thank Shara. Uhaul Westside Richmond IN, 47374. She was always helpful and professional . She was very understandable about my financial situation. I am retired and living on a single check per month. My move in date was on the 26th of the month. Therefore, my payment was due on the 26th of each month. Every month when I called her on the Sunday before the 26 date of every month. She always remembered me. Most importantly as long as I made that call on or before the due date, she graciously, didn't charge me the late fee. Of course I made my payment on the 3rd of each month. That is when I got my payment. I never was made to feel embarrassed of my situation. Most appreciately, I was never charged the extra late fee. Shara automatically understand that I needed every cent to get by. I have been a professional, a business owner and a youth coach in our community. I believe strongly in professionalism and hard work. I also understand that a company survives at its very best when given high quality standards for the customer. That alone will keep customers walking in your door. It is also the very best advertisement, that doesn't cost the Big $$.! I want to thank the uhaul staff again for many years of great service. And again thank you Shara, for all your hard work and your outstanding service. Teresa Ullery Teresaullery09@gmail.com 765-407-9722
Teresa U | Overall ExperienceHe was very attentive and patient. I brought my friend there and she is very detailed and asked a lot of questions. We were probably there an hour but he was real patient with her and answered her with knowledge and confidence.
Julie c | First ImpressionsSarah is the owner of this uhal she's amazing. Staff was well trained always willing to help. If I ever need to rent a storage unit again I would choose this one. You would Not go wrong by renting here. West side of Richmond Indiana
shelley m | Overall ExperienceGreat
JULIAN S | First ImpressionsEveryone was friendly. I never felt rushed while things were explained to me. All my questions were answered, even when I asked for clarifications .
PAUL R | First ImpressionsHands down the BEST Uhaul storage I have ever used. Staff is top notch, good people, helpful, courteous, and work hard to make it a good experience. And it is its own building dedicated to storage and rentals. Not stuck next to some barely lit sketchy gas station or old pizza hut for a change :-) If I ever need another unit they are the ONLY place I will go. You won't regret it!!!
Jon M | Overall Experiencefloor was wet in the unit, but staff was nice and helpful
Samuel R | Online Move InGreg was so kind and helpful!
kristin d | Overall ExperienceI was not given much information in regards to disabling the alarm, what the code is for, etc. These are things I figured out on my own and would not have been a big deal if I was not treated like I was stupid over an error within the app that affected my truck rental and was then talked down to by employees
Alyce R | Online Move InMaxwell was very professional and helpful
SHEILA H | Overall ExperienceFor short term- summer use for my college student- this was perfect
kathryn w | Overall ExperienceI couldn't have been more pleased with the service and convince. Kept very clean
edward d | Overall ExperienceCompletely ruined a couch after stating no mold or issues would happened . Then told staff and they acted like they could care less . Even though couch was 7 months old . Sara was the only thing close to help you guys had in facility.
chyenne p | Overall ExperienceThe owner of this business was very rude on different occasions and was never apologetic.
Amy B | Overall ExperienceThe staff are pretty rude there !
India E | Overall ExperienceIt would just be nice if there were accidents from inside to be able to get to unit better. I am handicapped and it was a real pain
Vickie M | Online Move InMy items were safe and secure.
Sharron B | Overall ExperienceSarah and Greg couldn't have been more helpful. They were professional and very accommodating. We had an extra charge that came up and Sarah was helpful in finding it. We really appreciated all they're help in our moving experience.
MELISSA W | First ImpressionsGreg was very helpful explaining how to enter the building and answering our questions. Returning the equipment was a simple process.
Nathaniel B | Online Move InThe staff is fantastic! I never feel unsafe by myself,even at night!
Pam l | Overall ExperienceUse to like this place girl was not nice I had 2storage units with you guys an rented a uhaul to get my things to Oklahoma,an I told the girl I was moving out then it was time to close an was almost done loading an worker came around told my daughter to go get her mom I came out she said I want ur storage numbers,well I gave them to you when I got my uhaul an told you I was moving out,then she says well we are closed you need to make sure you lock it all up do you understand I am not a child but thank you.her customer service skills could do better!An I left them my key cards an my locks even though I paid for atleast 1 but I thought they were both mine!But she wanted them..so I need refund on those if I left them for no reason.
Elide W | Overall ExperiencePleasantly surprised to find this facility so convenient. The wide hallways were easy to navigate with bulky items, and the carts were so handy.
diane c | Overall ExperienceVery please with my experience so far. Glad to be renting here
Jessica J | First ImpressionsVery nice and very helpful
CYNTHIA S | First ImpressionsMaxwell was the person who helped me. He was professional, helpful, courteous and explained everything to me..
SHEILA H | First ImpressionsThe staff is amazing. Such a friendly knowledgeable team Sarah has. I recommend you to everyone I can. Thanks for the outstanding customer service! I appreciate good people in today's times. I know it's not always easy but they really are a top knotch team!
Diane C | Overall ExperienceNice clean building, staff very helpful.
STEPHEN D | First ImpressionsThank you to Sarah, Greg, and Maxwell for the quick and friendly rental experience.
Justin E | First ImpressionsGreat place to store your stuff.
Darren S | Overall ExperienceWant to know when I'm getting my refund for the storage unit because I moved out the 3 rd and you charge me for the whole month
annette k | Overall ExperienceThis is the best uhaul center we have ever used!!!!! it was awesome!!!!
Jackie W | Overall ExperienceNo problems, everything worked out well for me.
mike k | Overall ExperienceFriendly staff they are helpful when you ask questions. Would use them again.
melinda c | Overall ExperienceGreat location. Huge facility, easy access, clean and great staff.
Jana R | First ImpressionsI have actually never been done so bad by a company in my life you guys have just repeated to screw me over and over you've charged my card three separate days in a row without permission after my wife specifically told you not to. and then the general manager lied and said that the lights were working on the trailer and they definitely were not we couldn't even pull the trailer because the brakes kept seizing.I promise U-Haul has a small claims suit coming from me and if you Sarah the general manager happened to see this you should be ashamed of yourself you're supposed to stand for something better that's why you were promoted to management but that's not you at all cuz you were okay with letting me and my kids go on up the road and getting an accident and it's no sweat off your back because you didn't want to stand out there in the cold and get it working properly
Cody M | Overall ExperienceClean.. great customer service….
Jackie W | Online Move InFriendly customer service and clean facilities.
corey d | Overall ExperienceVery clean, I always felt safe going in and out, highly recommend!
PATRICIA B | Overall ExperienceI highly recommend using U-Haul, they're a nice clean and safe place to store your stuff and the staff were helpful.
Michelle M | Overall ExperienceMaxwell went above and beyond to fix my reservation. Man deserves a fat Christmas bonus
Alec D | Overall ExperienceAll awesome to interact with.
Kristina b | Overall ExperienceThe help I got was fantastic. The location was clean, secure, and the staff were great.
Alec D | First ImpressionsVery Happy with the location and the storage unit being inside with climate controll.
Claudia E | First ImpressionsI tried to register for my unit on-line, but the site would not upload my drivers license. Kept prompting me to retake it over and over. Greg registered me in the office and he was exceedingly helpful, courteous and professional. I am pleased that I chose U-Haul Storage. I am happy with the value that I’m receiving for my money.
diane c | First ImpressionsAbsolutely perfect customer service experience. Thank you!!
John U | Online Move InVery nice
mike k | First ImpressionsThe storage unit was fine. The trucks were fine. But I was charged a full month of rent to the tune of $158 for 7 days of storage. And I made my reservation for the truck on 9-30, which is supposed to give me a full month for free. I would like to be reimbursed for the $158. When I called customer service, I was on hold for over 20 minutes only to be answered and transferred to a number that didn’t have a voicemail and hung up on me.
adam w | Overall ExperienceMaxwell was great. Answered all my questions.
david o | First ImpressionsI’m always impressed with this uhaul facility and staff
Michelle G | First ImpressionsFriendly staff, clean facility, and easy accessability to my storage unit. Excellent people to work with!
fay c | First ImpressionsSarah, was awesome! Very helpful and timely. She needs a raise!
Tiffani S | First ImpressionsStaff was very friendly and helpful! Place is very clean! And all the carts to help you get things to your unit were very convient!
janice n | First ImpressionsThe general manager at this store is rude and unprofessional. I was not explained all the requirements needed while renting the unit such as my account needing to be on autopay. After two months of paying with calling in, some employee just “checked a little box” and put me on autopay. There was no authorization by me whether it be voice recording or electronic signature for uhaul to be authorized to take from my account, and I was told that some employee must have just checked this box and put you on autopay, HOW IS THAT LEGAL? It took TWO MONTHS of multiple return check fees to be ASSURED I was not on autopay without my permission. Even after speaking to the general manager about my problem of originally being charged without my permission, she approved for my payment to be sent back and said I was not on autopay. THE NEXT DAY after the payment was returned I was charged again. How can that happen? And after I tried to call and get this fixed I had multiple employees tell me that this is just how it is and she is not the best person to talk to, AS I HAVE ALREADY FELT. After being shown that there was no clear leadership and the manager could care less about me trying to get financial stable after having to leave a domestic violence relationship and JUST NEEDED MY THINGS TO BE OUT OF HIS HOUSE, I immediately got my things out the unit and left. Never coming back again and if anyone asks, I’ll MAKE SURE they never come to this facility.
Danielle M | Overall ExperienceI would HIGHLY recommend U haul storage to anyone needing to store almost anything. The staff were excellent to help with any question I had during the whole time I was renting.
dennis k | Overall ExperienceThis has been one of the single worst experiences I've ever had you guys literally caused me to have to throw thousands of dollars worth of stuff away you guys didn't take care of what you said you were going to take care of considering you guys called the infestation to begin with the entire truck has to be thrown away because there's a cockroach infestation that you guys caused and then try to blame on me so I would say my experience here was one of the worst I've ever had and I will see you guys in court
Alexander M | Overall ExperienceI was told I had 24 hour access and that is not true it's 2 am and I'm putting my stuff in someone's backyard because I have to have my house cleaned out at 9am and have nowhere to put it as of now
alice w | First ImpressionsGood clean nice climate controlled units
Gary M | Online Move InStaff was friendly and made us feel comfortable
JENNIFER A | First ImpressionsAbsolutely love the convenience of loading and unloading inside!!! Everyone I dealt with was courteous and friendly. Very clean!!
cindy c | Overall ExperienceGregvwas excellent and ensured we were pleased with our storage unit. Sarah was also very helpful in explaining access features to inside the store.
Darin R | Online Move InLove your unit nice and clean easy to get to
JUDY S | First ImpressionsStaff very helpful
Darryl D | First ImpressionsI can’t say enough about the kindness and helpfulness of the manager and staff at this location. When I brought a problem to their attention, they did all they could and then some, to help us with our storage and move. Thank you.
carl m | Overall Experiencewas very friendly and showed me the unit.
william f | First ImpressionsEverything was great, thank you for such a pleasant experience!
Steve W | Overall ExperienceI am very impressed with the staff
wendy b | First ImpressionsThe location owner/manager runs an excellent operation and has good quality equipment! She excels in all areas and has excellent customer service. I absolutely recommend this facility. It's night and day far above the facility on the other side of town. Thank you!
Melody B | Overall ExperienceFantastic and smooth process
John S | Online Move InAbsolutely a pleasure doing business here. ALL the employees were genuinely kind & helpful.
Frank C | Overall ExperienceReal nice people only bad thing they close at 10
robert t | First ImpressionsTy for all you did do to help me keep my storage at the time
SARAH M | Overall ExperienceVery helpful and informative .
Dave S | First ImpressionsThe young man who helped me was very courteous and so helpful was a pleasant experience
jean s | First ImpressionsSuper clean, easy to follow move in, move in can be completed online.
ROBERT S | Online Move InGreat job ty
roesharon d | Overall ExperienceYoung Mr Christian Bowling (not sure on spelling ) anyway he was exceptionally nice and helpful,so patient 1'm 83 so need that kind patient lolol U Haul is blessed to have an employee such as he is
crystal a | First ImpressionsStaff was very helpful. Storage unit was clean and ready to move in.
Jeffrey P | First ImpressionsMr. Napier is awesome
Craig L | Overall ExperienceVery nice staff, very nice facility. Price is worth it if you need a climate controlled unit.
cameron f | First ImpressionsGood
TRENT B | First ImpressionsThe manager went above and beyond to help me with my last minute emergency move. She didn't make me feel rushed and unimportant. I could tell she really cares about taking care of people's needs. Such a great professional. I'll be recommending her and Uhaul to everyone.
Krishna K | First ImpressionsStaff was friendly and seemed competent but directions could have been made more clear. I was told card would unlock the doors but that several of the doors where not working. My card did not allow access to any of the doors even several hours after getting the card activated. An alternate card was provided which initially did not work but was told that I would just need to allow time for the card to become active. I have not been back yet to attempt again however I’ve paid for 24hr access and now have to arrange a visit during office hours to ensure I can get access. I had to read about checking in and out (if I was told about this it was certainly not made clear) and became even more frustrated when card wouldn’t swipe and alarm went off upon entering my unit. I was told that if alarm goes off it’s not a big deal, which is concerning and leads me to believe my valuables are not safe. I was told if I ever needed anything to just press the intercom button. I pressed that button several times at several different stations and never spoke with anyone. I can see the potential in this storage space however equipment needs to function appropriately or be fixed. Also, with my intent of short term storage due to move, not being able to pull my truck directly up to the unit is another huge deterrent for using this facility in the future.
Brandon G | First ImpressionsWe did NOT receive our refund as promised after being forced to move out in 72 hours or less.
Golda D | Overall ExperienceI just needed it for short period of time and didn't have much stuff to keep in a. Storage. But U haul was great and i recommend them to anyone needing a clean nice safe storage unit short term or long term. Ruby Aydlett
Ruby a | Overall Experienceyour manager at the u haul on national road west is very knoledge able . Shes VERY compassionate , understanding . She doesnt rush you She listens to your needs and gets you what you need. im storing my mothers things as she has passed away she is VERY thoughtful of how difficult this has been for myself and family. Do you have an award program ? this wonderful young lady certainly deserves one. i feel very comfortable knowing that my mommas things are being looked after by her and her crew. So thank you for listening to me i just cant tell everyone how great it is about u haul storeage. And i really feel your manager is the reason for my piece of mind. and her crew also. thanks to them all. Sincerely yours melody mullin.. i recommend u haul to all my family and friends thanks again
MELODY M | First ImpressionsManager at this Richmond location was excellent and store was very clean.I would recommend this site to do all your business.
CYNTHIA M | First ImpressionsNever carts where they should have been
hazel w | Overall ExperienceGood folks!
Joe G | First ImpressionsFix the alarm so it does not go off every time you check in. Thanks
Loretta B | First ImpressionsMax was very helpful and walked me through the entire process for access.
ann f | First ImpressionsExcellent, helpful staff. Really works with you to make moving as easy as possible.
Jean W | First ImpressionsEvery time I needed help or had a question your people were there and responded quickly and courteously. I highly recommend your service. Thank you Mike Anderson
Michael a | Overall ExperienceThank you all for the convenience God bless you all
Schrai B | First ImpressionsSarah and her team are amazing people. They know their job well. They're always professional and very helpful. I was sad to go. I recommend your facility to everyone I can. Thank you for the outstanding customer service. Not often enough do I get to say that. Thank you sincerely 🙂
Diane C | Overall ExperienceStaffing is always friendly and helpful....
Minnie R | Overall Experienceprofessional staff, excellent service
DANIEL D | Overall ExperienceNeed to get the south-west door repaired.
Michael a | First ImpressionsSusan, and the entire staff were friendly, knowledgeable, helpful and actually fun and enjoyable to work with. They brightened my day!
JEFFREY H | First ImpressionsI never give anyone an excellent rating. You can always improve something.
gary s | First Impressions