Customer Reviews for U-Haul Moving & Storage of Rochester South

Rating:

1.0

I lost family valuable. You could have waited for me to pay you instead of selling my histories to people who will destroy them.

Rating:

5.0

Move in date is June 23 so I was unable to answer some of the questions.

Rating:

3.0

The person that checked me in did not car for the fact it was raining outside. So the trailer number was not the same. He claimed he would change it and text me. I never received the text. I went to drop it off at my drop off location and that was great the gentleman said he would call in the morning and take care of the discrepancy for me. I followed up there with a phone call to verity that it was taken care of.

Rating:

5.0

Everything went smooth and quick

Rating:

5.0

Mom and I have had devastating health care issues and had to be at Mayo. Allen and Andy and everyone has been kind and compassionate . I’ve spent several thousand at U-Haul since 2018. They took good care of me. No one has been as kind to mom and I . We knew our treasures were safe. Milo at the Civic Center was also kind.the staff at the Commercial site next to Pepsi are sweethearts.They helped me so I could get back to be with Mom who had a stroke, I love these guys!

Rating:

5.0

As always, the staff is pleasant and got me on my way fast. I was able to return the equipment 2 days early so I was not expected, but that was a non issue.

Rating:

5.0

Easy drop off - they were right there and it was very fast

Rating:

5.0

At our pick up location, the gentleman that rented to us was extremely competent and very friendly. He hooked us up with everything we needed, and things we didn't know we needed. It was a very pleasant experience, family friendly too. He really took time to help us as we were there on a spur of the moment one way rental.

Rating:

4.0

The desk person was very busy and had great awareness of what was all going on all over the yard. He was completely on top of everything. Get excellent communication so my return Transition was very efficient. The return person was excellent customer service. This means everything today with business. Thank you.

Rating:

5.0

I didn't get the guy's name and although quite busy he was very friendly and took care of our rental equipment and processing quickly. Excellent representative!

Rating:

3.0

Site was understaffed. Had to wait around half an hour to get my equipment, which cut into the time I had with it.

Rating:

1.0

There was something wrong with with this truck, I went back and spoke to the person that rented their rented out, and he said it was fine. But it was the worst experience, and I would not recommend this

Rating:

5.0

Great service

Rating:

2.0

Provide customers with vehicles that do not have mechanical issues and need roadside assistance after sitting on a highway with an issue! Also fix your inventory management! You can’t allow people to reserve trucks and then when we pick them up, tell them that there are no trucks available! This happened at the location in La Crosse and that why I had to drive an hour away to this location in Rochester!

Rating:

5.0

Booking online was easy, the employees were patient and helpful, the trailer was clean and in good working order, and they were flexible in allowing us to adjust our return time.

Rating:

5.0

Very helpful staff- patient with questions and forms.

Rating:

5.0

Staff was always cheery and helpful. Site was always kept clean

Rating:

5.0

The people that worked there were very helpful, kind, and positive. I would definitely recommend this facility to others.

Rating:

5.0

This storage facility is so clean, safe and easy to use. The staff was easily accessible by the intercom at the entrance points or by going in the store/office. The loading/unloading areas were very convenient. There were plenty of carts available to make things easier. Well done!

Rating:

5.0

Excellent experience, will be leveraging again for second half of my move. Items arrived safely and in good shape, I did have an older container that had some gaps in the door and some dirt got into my Ubox but otherwise, everything was great!

Rating:

5.0

You're doing a great job. Don't change anything.

Rating:

5.0

Great service!

Rating:

5.0

Verry helpfully and nice

Rating:

3.0

I had my reservation confirmed online when made at the uhaul on north Broadway outside Rochester 5 minutes away and nearest my home. I then got a call in a few days stating my reservation was reconfirmed at the uhaul on south Broadway twenty five minutes from home. Caused needless extra miles and expense with the uhaul rental. Nothing on website said my original booking when made there were no trucks available at that specific site. I wonder if that location is simply owned to draw people from northern part of Rochester to rent and then get switched to the real site in southern Rochester?

Rating:

5.0

Great location, great staff. They listen to my problems with the vehicle which was immense having extreme loud noise in the cabin due to a broken weatherstrip and possibly issues with the muffler. I had to head phones with noise canceling to survive in this long trip and could not hear the phone

Rating:

3.0

Truck didn’t feel super safe to drive, it at an abnormally high RPM the whole time driving it.

Rating:

5.0

Friendly staff, very helpful.

Rating:

5.0

We have worked with this location for several moves. The service here always goes above and beyond. That is the main reason we keep returning to this location.

Rating:

5.0

Staff were awesome helping me diagnose a blown fuse controlling a right turn blinker

Rating:

3.0

The store was clean and well organized. Staff were very helpful and friendly. The truck itself seemed like it yearned for death. The seat was nearly impossible to move in order to reach the pedals. The driver side door was not sealed well so the ride was very loud and cold. The truck did not easily reach speeds over 50 mph. Braking caused the engine to Rev up to over 4k rpm. The door on the back of the truck was incredibly difficult to open and shut, likely due to no grease on the rails. The mpg was atrocious. Let the truck reach its final resting place before it brings someone with it.

Rating:

5.0

1) 150k miles 20' truck with looseness in the steering causing significant 'wander' and continuous adjustment. 2) front brakes are 'loud' and 'metallic' 3) When returned gas gauge 'pointer' was right on 1/4 as required by contract. *** I added gas over 1/4 (8 gals) before driving last 45mies which when checked at U-haul left gauge right on 1/4. Alan at South Broadway claims 4 gals were added to raise gauge to 1/4 ~ this is not correct!!!

Rating:

5.0

I no longer have need to use storage facility , but I am 💯 percent going to use uhaul again if ever the need arises for storage or hauling.

Rating:

5.0

I have rented from this location a few times and the customer service has always been absolutely top notch! Very helpful and friendly, and I'm in and out with my rented trailer very quickly.

Rating:

5.0

Pleasant/friendly person quickly came out and got us checked in. Transaction was smooth, fast and easy. I will be doing this at least one more time and it is good to know Uhaul is nice to work with.

Rating:

4.0

Great customer service

Rating:

5.0

Done easy, great staff

Rating:

5.0

Kasey seemed happy to help me.He answered my questions,even the little silly ones without that annoyed tone that I get from other places employees.

Rating:

5.0

Price of the total rental cost far exceeded the advertised price in the ads. To many fees and cost over runs made the final price five times the advertised cost. Home Depot and Menards has the better deals and don't add other fees. Just say, "Rent for 4 hours @ $99.00".

Rating:

5.0

Cab was somewhat dirty with dog hair. Also rear left brake light and blinker was really dim.

Rating:

1.0

You are a monopoly that exerts its dominance by price gouging and confusing, non-transparent contracts and pricing structures

Rating:

5.0

Casey is an excellent team member, he answered all our questions and offered assistance when we were unable to get the unit open

Rating:

5.0

all my experiences have been excellent

Rating:

3.0

No clear drop off area

Rating:

4.0

The customer care did not knew that I can load the U Haul on location any day, which we needed to know when we needed a U-Box urgently.

Rating:

4.0

Outside check-in and check-out read was always difficult to read if at all.

Rating:

5.0

Everyone I encountered over the course of my rental including the phone call to remind me that storage was an option were professional, competent and courteous. It seems that U-Haul is intentionally focused on providing quality service. Thank you for a great customer experience from initial reservation thru equipment return.

Rating:

5.0

Great job!

Rating:

3.0

I do not have any complaints regarding the employees at the desk, they were very helpful and friendly. As for the reservation, I used the app to pick up the truck. when I was taking photos and entering the vehicle information; the mileage on the odometer was different than what was on the app, the vehicle had over 30 miles more than what it should have been. I then tried to take photos which it kept having errors , I then thought to myself that I better go inside to ask the staff before pursuing. I returned around 6:58pm and luckily they were still open. They also saw that the app did not register the odometer miles that I had entered, it was still saying that I drove over 60 miles when I went roughly 13. If I wouldn’t have noticed, I would have been charged 47 miles at the rate listed. More than double the charge of the U-Haul. The gas tank should have been at 1/4 according to the app and it was visibly under 1/4. Also, the cup holders had straw wrappers in them, it was not vacuumed out and the rear space had white dust almost like sheet rock on the floor. Why did all of this happen? Did the previous person who rented the vehicle enter false information? Is there not somebody who goes to check the vehicle after it’s returned by someone who used the app? This experience was NOT what I have had in the past with U-Haul . Very disappointing.

Rating:

1.0

I got charged a whole day for returning the trailer

Rating:

5.0

There was a snafu when I made the reservation. I gave the person helping me the destination and date of arrival for the pod I was reserving. That information failed to get put into the computer, so when the day arrived when the pod was supposed to be delivered it wasn’t delivered because it was still sitting back at the location where I had made the reservation.

Rating:

5.0

Great staff

Rating:

5.0

Well organized and run efficiently

Rating:

5.0

It needs to be more clear in the email/app/texts that the disarm/arm login area is separate from the ones at the door.

Rating:

4.0

Prompt, friendly service. Answered our questions patiently.

Rating:

5.0

Maybe a free cup of coffee or hot coco and a warm cookie. If not, the service was great.

Rating:

3.0

We had an issue while towing that shouldn't happen. I've requested callback.

Rating:

2.0

The lady that worked there on 11/09 is very unfriendly and unprofessional. Responded to my “thank you” was an “uhm hmmm” sound. Not sure if she is a racist or just unhappy?? The self pick up and return is the worst feature ever. Not worth it and very inconvenient. You still have to basically do everything to inspect the vehicle from picking to returning by yourself with lots of unnecessary, time consuming steps.

Rating:

5.0

Equipment was excellent and easy to use. The person who eventually helped me return the trailer was kind, courteous and professional. He apologized for the lack of help from his coworker.

Rating:

5.0

Had 3 units from February did 2 moves! Very pleased w this U-Haul. Would recommend and use again if necessary.

Rating:

5.0

Love you!!!!!

Rating:

5.0

I’m so impressed by the staff at the 3265 Commercial Drive U-HAUL site: courteous, helpful to someone who just drove from NH to MN and was road weary, efficient, kind++, smiling and personable and willing to engage in a conversation. And the storage facility was incredibly clean and user-friendly: 5-star rating and there’s no doubt about it. Note: It would be nice to have a lock reclamation opportunity. I didn’t need to keep the lock which came with my storage unit and could have drop-boxed it there. And I have already shared my experience with others.

Rating:

5.0

I had very good experience with U-HAUL employees. They were very helpful and cooperative. In future if I need their services I will love to go in the same branch again. They were wonderful.

Rating:

5.0

I happened to be there at around 8pm when the office was closing, an when I grabbing a cart to put my things on, the alarm went off!! What an ear piercing noise that makes. Luckily there was someone there to turn it off!

Rating:

5.0

Nice and clean with helpful staff

Rating:

5.0

I recommend to my mom! It was a great experience

Rating:

5.0

The entire building was in wonderful condition. The staff were incredibly kind and helpful.

Rating:

4.0

I like the drive in feature.

Rating:

5.0

Fast, easy and secure to rent and to leave was a snap!

Rating:

5.0

Great location, staff has been always friendly, helpful. I appreciate how this location is well kept.

Rating:

5.0

Hey.,,

Rating:

5.0

My new storage is.ki d of on side hill so it's a little awkward entering it

Rating:

3.0

Some of your staff are not friendly.

Rating:

5.0

Only issue to mention is the outlets for maintaining battery in rv is installed upside down. But great experience using the facility.

Rating:

5.0

The staff was above and beyond to help me to get a storage unit, show me the facility and answer all my questions. I had a premium customer experience. I would definitely recommend this service.

Rating:

5.0

They did a great job , very helpful

Rating:

5.0

Rojelio was great, especially since I am pretty inept with my phone. Smiled and was patient with me.

Rating:

5.0

It got pretty icy in the area but felt secure.

Rating:

2.0

Called to change to a different unit. The man on the phone made me so uncomfortable calling me “dear” (come on in dear, we’ll take care of ya) I completely changed my plans and never did the move-in. When I rented the truck on the other side side of town, the guys there were fantastic! They were friendly, helpful, and efficient. The guy at the south side storage units was just plain creepy.

Rating:

4.0

Maybe in the future the staff could walk customers through the security with the pass card to ensure 1 that it works and 2 tto ensure the customer understands the in and out procedure and the enabling and disabling alarm system. It took me a while to figure it out

Rating:

1.0

I loved your storage unit and had the perfect setup. I stored my Yamaha Motorcycle with no problems. Mustaf got me set up with my storage unit...he was legit. Best employee there hands down. I went outside one morning to get my motorcycle out of the storage unit to get it ready to pull out for the season, and was shamed by Summer for Storing my motorcycle indoors. I had no fuel in it and had it winterized. She said..."lets get you an outdoor storage unit...RIGHT NOW!! and yelled at me. I was disguted with how she treated me. I stopped paying for the storage unit and expected it to go to collections. Savanah called me with a settlement offer and was very pleasant...so I took the offer. I had the perfect storage unit and I love the facility. I am extremely dissapointed as to how it all turned out...I wish I had that storage unit back, however, I refuse to give my business to someone who treats their clients so unprofessionaly.

Rating:

2.0

On the day I came to unload my storage unit, there was a lock placed on my unit for unpaid balance. My account was on auto pay and was not overdue. I had to have the staff remove the lock which set me back moving all my stuff into my house. When I had emptied out the unit, I came and spoke to the manage and told him I wanted to close my account. He asked me to write my information on a post-it and he would close the account. Four days later, I was charged for the month of November. When I attempted to contact the local UHAul place they kept disconnecting my call, this happened 4 times. I finally had to call the corporate number who connected me with a person at the local store. I recognized her voice as the person who hung up on my earlier. She assisted me in closing my account and crediting my money back. This storage unit was expensive, I was really frustrated with how I was treated and the lack of respect in both instances. I would likely not recommend this place to anyone or use this storage unit again unless some sort of restoration for treatment happens.

Rating:

2.0

I requested a move out online on October 22nd. It wasn't processed until October 27th and after I was charged for another month while I was already moved out.

Rating:

5.0

Very clean, well lit, secure friendly staff felt very comfortable with my my things being safe and felt very comfortable when entering and leaving. Definitely recommend if you have any storage needs. This is the place. Rick from Minnesota

Rating:

5.0

Summer was extremely professional. I originally made reservation online 10/2/2023 and thought everything was fine. 10/6/2023 got email asking why I haul lost my service because I didn’t move in. Called and Summer helped me, my reservation was nowhere to be found. I went after work to do this I person, she was already helping another customer who had similar experience. Standing there waiting for her to help me listening to Summer handle the customers issue I felt pleasure to see how she dealt with this. Since and after Covid I’ve dealt and seen nothing but trouble with customer service, she’s definitely a asset to your company.

Rating:

5.0

Since the new manager, Summer, took over last spring, this location has improves significantly. It has been cleaned up and the help recieved is outstanding.

Rating:

4.0

I checked in completely online, but I still had issues once I arrived at the facility. Once I took the lock off, my alarm kept going off, so when I tried to enter my code, my code said I was not done with the check in process which I was. Other than that the whole process was easy and simple. All of the employees were very nice and helpful.

Rating:

4.0

Very clean, very comfortable, staff helpful and friendly. Easy In/Out. Wish I could have kept my storage unit.

Rating:

5.0

The bathroom by the freight elevator needs to be cleaned. But rest of facility is very clean.

Rating:

5.0

Staff was always friendly and helpful,my stuff was safe.

Rating:

5.0

All office workers so nice to me,

Rating:

5.0

I am happy with everything I see and do.

Rating:

5.0

It is the best place to keep belonging safe and secure. I will recommend the storage units for everyone I know. Thank you.

Rating:

5.0

Nice facility, with hod options for storage. Worked out great for me!

Rating:

1.0

Customer service phone is horrible

Rating:

5.0

U-haul Rochester was incredibly easy to work with in our daughter's move. I can't thank you enough for allowing her to move into a larger space, free of charge. You provided moving carts, an elevator and easy to use loading. If I could give you 10 stars, I would! Thank you!

Rating:

3.0

There’s not a lot of works so you have to wait in long lines when you want to speak with someone. One time I was there and it was only one worker found everything. This place needs more staff because the staff here looks like they could use more people other times I came there where two people and the lines where still long. But the staff members I have in counter are very nice helpful and you can tell they will help you if you need it

Rating:

5.0

We had to change the size of our unit, your team understood the problem and let us exchange for a larger unit. Very friendly and accommodating staff.

Rating:

3.0

Email was not clear on what site was drop off vs storage. Team was friendly, but check-in took a long time. After equipment drop-off, I received a call stating the coolant cap was missing and I needed to return it. As a young woman, I have no clue what that part actually is and felt offended that I was being accused of stealing it.

Rating:

4.0

Really need to be open later at least one night past 7pm 😏

Rating:

4.0

Some trouble with the key card access. Hopefully that is just a minor temporary glitch

Rating:

5.0

Very helpful staff

Rating:

5.0

Appreciated the easy accessibility with the loading dock and the multiple carts for moving items. Thanks

Rating:

1.0

This entire experience was a nightmare. We rented a storage unit and the staff has been stalking me about when we are moving into it since.. I wasn’t aware I had to keep the staff appraised of when we are using a unit we are renting. They literally won’t leave me alone and are threatening of renting it out from under me. Everyone that works for this company is incredibly unprofessional and we will never be back. The regional office is a nightmare. I have never had a more horrible experience.

Rating:

5.0

Great staff. Very helpful. Went above and beyond with their service. Love this UHaul location and would recommend to others.

Rating:

5.0

It's a clean and secure place to store your stuff.

Rating:

5.0

Awesome place awesome people and very clean! Will come back

Rating:

5.0

Staff was awesome

Rating:

5.0

Thanks

Rating:

5.0

This was the best experience I’ve had with uhaul. Summer was extremely professional and helpful!!

Rating:

1.0

For the duration of my rental, the security gate was nonfunctional or just left open. When I started my contact, I was assured there would be a remote gate opener provided. After several requests over months, the remote was not available or not working. No apology or accommodation was offered. On each visit when I inquired, staff was always hard to find and not helpful when I was able to find someone. Parking spot was very difficult to maneuver my trailer into due to the tight clearance side to side as well as the limited turn radius. Parking spots were poorly maintained with a lot of junk and what apparently is building materials being stored there. Very disappointing for such a new facility. Will look for something else next season.

Rating:

5.0

the attendant was very knowledgeable helpful and informed me if everything I needed to know.

Rating:

5.0

Lots of knowledge

Rating:

5.0

Mustaf is the man!

Rating:

5.0

Location perfect and staff helpful if there were any problems.

Rating:

5.0

Staff person was most helpful.

Rating:

5.0

All good

Rating:

5.0

I appreciated the staff when I checked in more than the one when I left. The first staff was upbeat and positive the one on check out was more irritated and not nearly as friendly.

Rating:

4.0

Staff wasn't as friendly as old staff was. They seemed annoyed when asked a question.

Rating:

5.0

Everything went better than I could have hoped.

Rating:

5.0

Felt like only one person running the place as trucks were backed up for turn-in. Probably could add staff, but I know this is an issue everywhere right now. Kudos to fella who was on duty as he did keep things moving.

Rating:

2.0

The facility looks very nice and the features are good. The staff member that helped me was less than helpful. I asked him a few questions and he didn’t provide very good answers or would say “I don’t know”. He then rented me a space that was occupied. So I asked him about it and he switched me to a different spot. That spot too was full. I again asked him and he said “I wasn’t sure which of the two were open” so I was moved again and was able to get into a spot.

Rating:

3.0

Rented a trailer and storage unit. The trailer smelled so bad. And when we went in for the trailer the staff acted like they had better things to do then help a customer.

Rating:

5.0

Whomever was working with us on 7/7/2022 at 6:30pm went above and beyond what I would expect from any employee anywhere. He was so kind and so helpful and didn’t make me feel foolish for not knowing what time we could come in. He really is awesome and I’m glad we were able to meet him and work with him. He deserves a raise!

Rating:

2.0

High turnover in staff which unfortunately leads to errors and issues. I had one staff member didn't know how to refund my CC for unused boxes. Another staff member at same location missed my reservation for a truck, then I had another on site staff reserve for me and they STILL messed up. The store manager needs to do a better job of preparing their employees.

Rating:

2.0

Made reservation online and they said they couldn't fulfill my order. Staff knows all the details. I moved out my storage bin today after this experience. Would not recommend this location. The one on Civic center drive is amazing amd helpful.

Rating:

2.0

The employee overslept so the store was not open. We had to drive to another uhaul store and they made the reservation for us. Got our rv parking spot but someone had left their camper in it. So we have to return tomorrow after they tow it out hopefully. Very stressed since we have to leave town(husband is an otr truck driver) and we have nowhere else to store our pickup. Also cannot reach store by phone. Wait time message said it would be over an hour wait.

Rating:

5.0

We always feel we can trust U-Haul storage and moving products/services. Thank you for helping us continue trusting your company.

Rating:

5.0

Tad is awesome

Rating:

5.0

Very clean and safe!

Rating:

5.0

I had a very difficult situation. U haul employees helped me tremendousely. Thank you Ernesto for helping me. And for being so courteous

Rating:

5.0

Tad did a great job of explaining everything and walked us through the scanning process. He showed us the unit and made sure we were satisfied with everything. This is a nice facility with easy indoor loading zones and good size cargo elevator. You can tell it is well maintained and the employees care about the facility.

Rating:

5.0

Very well taken care of facility! Helpful people and carts to move in!

Rating:

3.0

Pretty Clean facility...winter being what it is...the sprinkler system froze and broke on 1st floor during move in... the staff handled it swiftly but it was a bit unnerving not knowing if there was a fire or other issue going on. Otherwise Staff was good about explaining products and contract to me and tried to help me figure out what happened with app reservation that did not appear on record a bit of snafu with technology aspects, not a staff issue just website on device issue. Also gentleman was knowledgeable on hitch Installations so I could feel confident in requesting an one installed at another time. Thank you all and hope that buggy sprinkler system gets fixed!

Rating:

5.0

Very thankful of the service and experience.... thank you

Rating:

3.0

Thanks for your help

Rating:

1.0

from the first day I did not receive a swipe card and never was able to when I went in each time as I just being told I didn't need one though I couldn't get in after 8 without one. beginning the first month my billing was messed up because the card I used for eft was never used so I keot being billed and given late fees. you corrected the errors of late free but continued month after month and then when I canceled my account, twice btw, you did bill my card..attempted with another late fee. the storage was clean and would have been more accessible with a swipe car but the continued stupidity of every month having to call and remit further payments after being transferred to second parties and waiting 20 minutes or more..exhausting and inconvenient. you wore me out.

Rating:

5.0

Thanks for the flexibility and great customer service skills! Will recommend

Rating:

5.0

Ira does a great job keeping units and the units very clean. Collen was very Great Manager and her locat ion has always been very helpful. Collen has done a great job after Andy was promoted. Andy has installed trailer hitches on two of my vehicles since I moved to Minnesota in January 2019 for Mayo clinic.

Rating:

3.0

The automatic sliding door to the storage was closed and locked. The doors to the indoor unloading bays were closed and not working at all. Cords across the floor made it very difficult to keep things on the carts.

Rating:

1.0

This is probably the worst experience I've ever had with the company. This is supposed to be the newest facility and a secured unit and even with that someone was still able to break into my storage unit and nobody had informed me about the alarm being triggered and I found out 4 days after my stuff was stolen that the alarm was triggered and no employees had contacted me to alert me. Very dissatisfied on the actions that were taken.

Rating:

5.0

Friendly staff and knowledgeable

Rating:

5.0

Excellent

Rating:

5.0

Staff were incredibly kind and accommodating. Excellent service and impeccable facility!

Rating:

5.0

The facility itself was clean. One of our storage units had some stuff leftover from the previous person. Cardboard, pictures, random small stuff but thankfully it wasn’t anything gross. Other than that, everything was great so we would use again and would recommend too.

Rating:

5.0

Great dervice/facility.

Rating:

3.0

Storage wasn’t a problem but the place smelt pretty bad and wasn’t very clean

Rating:

5.0

No access after 10

Rating:

4.0

Overall very clean but there was a fair amount of dust and dirt on the floor on one (out of 2) of my units. Otherwise it would have been 5 stars instead of 4.5. Other than that, it’s been great. Even being on the 3rd floor, the available flatbeds and wider elevator make it a lot more bearable and easier.

Rating:

5.0

Andy and his crew are terrific. It was a seemless rental and return for us! The location is very convenient. They were able to be flexible with our storage and rental needs. Much appreciated!!!

Rating:

1.0

This was our first experience with renting storage, I paid 100 a month for 11 months.. Several months into our rental we went there to obtain our winter coats. MICE had gotten into everything! When we rented the unit the staff failed to put some rodent poison in our unit. I talked the guy into putting it in the unit when we discovered the mice. When we returned for rest of our items it was HORRIBLE. A live mouse was in our unit. They ate 6 winter jackets, ate into our leather couch and chair. Beautiful towels and home decor ruined. An area rug was filled with a nest and wet urine. Numerous notes are left in our account and staff aware but NO call yet from the general manager after 5 days of waiting, I certainly pray they plan to compensate for all of these damages. I have many pics as well as some of their staff took pics too. Devastating and very stressful. My young son has lost many many belongs at an already stressful covid year.

Rating:

5.0

Andy and his team are very knowledgeable and provide excellent customer service. The storage facility is safe, secure, clean and easy for moving in and out. I am very happy that I had a storage unit here.

Rating:

5.0

Andy and the staff at the SW Uhaul in Rochester are awesome. They always go the extra mile to help me and my clients out. Big thank you and we will see you the next time:-)

Rating:

5.0

Really convenient and secure

Rating:

4.0

I waited for someone to come into the store where I had waited 15 minutes to close out my unit. No one did show up so I left. Only problem I had there. Guys were very nice and friendly.

Rating:

5.0

Andy walked with me to demonstrate how to access building and storage area. He spoke clearly and patiently to make sure I understood the process. Nice guy!

Rating:

4.0

The employees were helpful and friendly.

Rating:

5.0

Very helpful and efficient. Thanks!!

Rating:

5.0

As always, Andy and his staff at the SW Uhaul office were kind, considerate and very helpful.

Rating:

4.0

It was nice having a covered spot for our RV. Pretty good rate. People were nice, but most of the time there is only one person working, so it’s hard to get someone to help you if there is another customer. It would be nice to see more help. Other than that, it was a place that was secure and we felt comfortable having our camper stored there.

Rating:

5.0

i will be coming back very clean place

Rating:

1.0

We used you guys before to move stuff to South Dakota and you never cost as much as you did. Went from like maybe $80 to 250 dollars that not right. Plus the one I reserved at said I could take one cause it was put wrong. Wasn’t a great experience and felt like I was priced gouged.

Rating:

5.0

Nice place friendly staff.

Rating:

5.0

You made this move an efficient, professional and friendly experience for our whole family. I don't think we could have accomplished it without you Thank you so much.

Rating:

2.0

I had found rice and pieces of fluff from something all over boxes and furniture I had in the unit when I started moving things back out of the unit. I then realized mice had been in there after I moved a basket of clothes to the house I moved into and found mouse droppings and a nest hidden on the middle of the clothes, as well as napkins, a bag of rice, and furniture chewed on to make a nest. Mouse droppings were also on multiple other items. I ignored it at the moment because I was just trying to get the move done but I really hope this issue gets fixed for the next person who uses these storage units..

Rating:

5.0

I love how I could do everything online. Only took me a few minutes to get everything in and get my locker assignment. The inside folks are very awesome friendly whenever I stop in for supplies.

Rating:

3.0

I was very disappointed that the last month of storage was not prorated. Apart from that, it was a great experience.

Rating:

5.0

Move out process was not very smooth. The online process didn't seem to work at all and it took two calls to get my contract closed out. Other than the move out process, it was a good experience.

Rating:

5.0

Staff was very friendly and helpful. Willing to listen and assist with my concerns.

Rating:

5.0

I will always use Uhaul