Some of staff had terrible attitudes. Would add the company lock on the storage unit after removing it.
Sharde H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Roseville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The girl at the register was rude and chose to try to make a point rather than help solve a problem.
TIMOTHY MGreat customer service
DEBRA SThe ladies need more help. Two people aren’t enough to cover returning customers with equipment and customers leaving with equipment.
NATHAN MThank you
anthony h | Overall ExperienceFirst location did not have the trailer available. Had to change to this location. Everything was great at the second location.
MICHAEL JAlways amazing!
Richard D | Overall ExperienceGreat customer service and staff thankyou
KENNETH B | First ImpressionsThe young lady that checked me in was amazing.
MARCUS JExcellent
dwayne G | First ImpressionsThere needs to be a paperless option for billing notifications. I didn't need the email, phone calls, text messages and the letters when my payment was late. I got an email, a text and a phone call when it was only 1 day late. But I understand the business need. That's the only thing I didn't like, otherwise if I need another storage unit I will be back.
LETA W | Overall ExperienceGot the truck at half tank. Return the truck at quarter tank expected $20 charge got charged over 70$ that’s robbery.
CODY AWe’re nice and helpful.
ALFRED LThey were verry friendly everything went smooth.
ALFRED LGreat experience
GLENN AIf available, assigning a storage unit located closer to the main entrance would help with (reducing) the time required to perform the loading and placement on f items to be stored inside the actual storage unit. Thanks!
MELANIE W | First ImpressionsThank you for giving me a secure facility for storing personal belonging/ jy
Jim Y | Overall ExperienceThe person who helped me was very knowledgeable and helpful. Tobias thank you for helping me your AWSOME.
James SI can't think of anything I was very satisfied
KIETHON MVery nice workers
Gary R | First ImpressionsFor me is was Great, so I Do think it will b Great for the next customer. Thank you!
KATHY EI did not feel safe all the time. The key card should be used to allow you into the facility. Not to simply 'check in' to avoid an alarm....that no one responds to. The alarm went off more than once every time I was there. Any one can walk in and walk around at anytime. There were at least two people living in the facility during my year and a half rental.
stacy m | Overall Experiencejack stand on Toung of trailer
EDWARD MI didn’t have any issues I would recommend family and or friends to Uhaul anytime thanks for the service..
Lateasha S | Overall ExperienceThe young lady Angie always nice and helpful if needed. Need more team players like her.and I wish it was a 24/7 Storage.but I can still work with that.
Nancy h | Overall ExperienceBoth pickup and drop off franchises did a wonderful job. The only negative to the experience was way too many communications - non-stop e-mails and texts. Enough already!
WILLIAM JY'all have me good service
John R | Overall ExperienceVery professional and helpful
ANTHONY AStaff was friendly and very helpful!
Samantha HEfficient, pleasant experience!
JULIE M | First ImpressionsMonique was always really great to work with. On several occasions she went above and beyond to help me resolve any issues I may have had quickly. She is definitely an asset to your organization. Thank you Monique! Steve
steven h | Overall ExperienceDon’t change anything, the service was great.
RANDALL CMonica was great , professional and quick on her Job.
MICHELE WNothing. U-Haul took care of me from start to finish Didn’t realize there were still companies out there that cared and are proficient. Thanks Uhaul
Michele GVery helpful
LARRY BExcellent experience all around. The staff are amazing! Thank you 😊
MARA CThe tire had no air which cause a delay in loading and unloading
ORA LKeep up the good work!!!
FLOYD SCustomer service and equipment was great!
FALICIA PI was very satisfied
EDWARD R | Overall ExperienceThe customer service here was off the chart good. I'm going coming back for sure!
LEE FIt takes to long to check out, you need more help at the front desk.
CAROLYN D | Overall ExperienceRyan is an excellent manager and very helpful!
Robert C | Overall ExperienceMonquie good person.
Patrticia E | First ImpressionsMake sure the back of the truck is clean. When I put my hand On the foot of the box it was bla Clear. I swept and mopped the back of the truck when I was done with it before I returned it.
JEANNIE MProfessional
PAMELA GThe employer was exit job keep up the good work
MARCUS S | First ImpressionsKeep the good work up
CYNTHIA KEverything was great. Thanks!
Treena GU haul still number 1
DEJUAN LThe complete experience was over and above
BRIAN LI love that it was an indoor facility. The only reason that we moved out was because it was for my mother and she had a car in her garage at the time, but now that she no longer drives, the car is out of her garage so we can move her items into her garage now. But it was a great experience.
Deanna D | Overall ExperienceI was overcharged for my equipment. I was given the truck with less gas than I returned it with. 1/8 tank more to be exact for that the offset for the miles over 30 that I went should have been the same and my total should only have been the 53 I agreed to to begin with. I would never have agreed to pay 70 to use a truck for not even a full 24hrs. I will never recommend this location or uhaul in general if something isn't done to make up for this. I was moving and didn't even realize the overcharge until now months later. Way to take advantage of a consumer when they already are in a situation where they are more than likely already using all resources they have.
ANDREW JGeneral manager Ryan was rude and pushy. Van was dirty and smelt like cigarettes. Never again will use nor will I recommend.
RACHEL RNothing Continue being the polite and Professional staff that u are.
DIANNA WThe guy Dave was rude and extremely disrespectful.
kerrilyn c | Overall ExperienceBesides the lock that was included not being there everything was fine
Charles H | Online Move InClarification of the furniture pads would be nice. When I signed up it said it included so many free pads. I didn't realize these were to borrow only. When I checked the container in at the Uhaul they asked where they were and informed me there should have been documentation fixed on the inside of the pod. There was not. It caused me another round trip to Uhaul to return them - which wasn't very convenient. For nearly $1500 pod, I assumed the few pads that were included really were included when they said free. The staff at both locations was very helpful, professional and nice to do business with.
G SWay over priced, advertised at $20, ended up paying $65 for a short distance move.
JORGE FThe facility is big. But I seen several bugs crawling up the wall by a storage unit. Which is gross in a month or so I’m going to get moving company to move my things to another facility.
SCHINETRIA K | Online Move InOil spill found in the cargo van area
Manuel GAgain, there was another issue with the gas. None of the employees would even come out and look at it before I left so I had to keep taking pictures and walking back-and-forth and then when I drop off the truck, I am getting charged for gas that I shouldn’t of I still haven’t gotten my hundred dollar deposit back. I have pictures and an employee for proof when I drop the truck off and now I can’t get a hold of anybody. I will never ever use this U-Haul store again and that’s unfortunate because I don’t like doing that to store managers but this is ridiculous. This is twice in three days.
NICHOLLE RWe reserved the truck the night before for 8 AM went to the U-Haul place to pick it up at 8 AM could not get it. I kept getting some message saying some equipment wasn’t included or what not and all this after hours number so I called the number sat on hold for almost 20 minutes. Just ended up going home with somebody. Had to go back up to U-Haul. Stand in line for another 15 minutes. I finally got on the road at 10 o’clock, which was put us two hours behind. There was barely any gas in it so had to stop again put gas in the U-Haul.
NICHOLLE RVery professional.
London J | Overall ExperienceI originally rented a space here for the competitive pricing, but the rates increased 3 times, plus the added charge for after-hours access, and that eliminated the price advantage. Then being told that I can't remove my own locks from a current rental unit and would have to pay $50 per lock solidified the decision to leave.
Scott S | Overall ExperienceStaff deserves a raise.
Diane D | Overall ExperienceOverall great service.
christyanna g | First ImpressionsEveryone is very friendly and helpful. 😄
Linda L | First ImpressionsOffice hours in summer and winter should be different. And access should be 24 hours.
mohammad w | First Impressionswas not impressed with the staff. showed up to find red lock on my locker after being over due 11 days on a holiday week. payed the bill when i got back into town in the morning, left went to a kids baseball game. when i got back in the afternoon i went to the locker and found extra lock. if i hadnt gone back into the office i would have been locked out all weekend.then the manager had smart comment after i decided to move out. didnt ask his opinion and didnt want it
Jeff C | Overall ExperienceI had a house fire and a company moved my stuff out on a weekday. I spoke to the manager and told him I didn't want it closed out until I came and checked to make sure they hadn't forgotten anything. I was paid through July 11th and July 23. I didn't get a chance to get there until 2 days after and sure enough, they had already rented BOTH of my units. I never even closed them out. I had a possibility of needing to bring more stuff for the company to pickup. Now if that is needed I will go elsewhere. It's too bad because it was convenient and close for me but after talking to the manager, he knew I wanted to be sure nothing was left, yet he went ahead and rented them to someone else.
sarah r | Overall ExperienceI needed a truck longer than 4:30 that day and they charge me an extra day because I didn't have it back until 7:00 in the evening
Chrishaun B | First ImpressionsThe only complaint I have is that one of the customer service agents was very rude! His name was Mike… I traveled 12 hours and I had an auto transport. Upon arrival I asked him about unhooking it and he said “We don’t do that here” and if we do it’s a charge! I work in cs so that a very rude comment to make to a customer! I was then greeted by Sam who was very helpful from that point until I moved my final piece of furniture into my unit! Overall the experience was very positive!
LESLIE J | First ImpressionsVery good service. Will do busy there again
Alice C | Overall ExperienceRyan trained his staff well
Sarah K | First ImpressionsGreat service. Answered all my questions. Very helpfully.
Arifa B | First ImpressionsThey guy that helped me was friendly he was taking care of me and three other people at the same time but was never mean or rude to any of us handling his self and his job very well I would recommend people to come there anytime thank for the excellent service..
Lateasha S | First ImpressionsRyan is friendly professional and knowledgeable. All interactions with staff were positive. They are all hard workers who maintain an amazing facility. I love the layout access and cleanliness. Having a storage is not fun but this facility made me feel safe and taken care of during my time. Thank you for your help when I needed it!
Elise D | Overall ExperienceMy experience with Uhaul was good, I would ask that they clean their bathroom it is not very clean.
Doris p | Overall ExperienceFrom the time I got there to the time I dropped off my truck the help was superb. We reserved a 5x10 and they let us switch to a bigger unit no problem.
Allen C | First ImpressionsWas very pleased with the experience. Was very convenient
Monique H | First ImpressionsThank you guys so much
Adrienne G | Overall ExperienceStaff deserves a raise
Diane D | First ImpressionsI was charged for the unit after I moved my stuff and I'm waiting on my refund
Lee A | Overall ExperienceThank You for providing the storage space!
MELANIE S | Overall ExperienceClean and safe. Friendly staff and very well lit.
Christina M | Overall ExperienceVery. Nice place
Evelyn J | Overall ExperienceThe rent is too expensive.
CATINA L | Overall ExperienceNeed was met in a clean one level easy accessible storage facility. Drive in load and unload access as well.
TOUSSAINT M | Overall ExperienceAwesome!!!
deborah n | Overall ExperienceI've rented fom the other storage company. After having a storage unit and renting trucks multiple times from U-Haul, they will now be my first choice. They are the best all-around storage and truck rental facility.
vango k | Overall ExperienceExcellent, excellent, excellent!
Elizabeth R | Overall ExperienceThis has been such a great place to store for the past couple years, never had a single issue. Will recommend to people in the area.
Thomas W | Overall ExperienceI would use your storage again and recommend you to others
Donna D | Overall ExperienceNice secure location that was reasonably priced and easy to use.
Joseph P | Overall ExperienceSometimes understaffed, but great experience!
Nancy M | Overall ExperienceWas charged several times for the same service. Was supposed to get free month and over charged for truck rental.
Juanita M | Online Move InBoth agents I worked with were so awesome and made my very stressful day not so bad anymore. 🙂
anitra b | Overall ExperienceThe only thing I would say is they need to have garbage cans around the facility otherwise I have no complaints
LATASHA M | Overall ExperienceEvery was good but did I leave a carpet
Stephen m | Overall ExperienceGreat service!
Jason M | First ImpressionsToo expensive
Terrence R | Overall ExperienceHe was very courteous and knowledgeable and pleasant thank you for the storage unit it was a good price
KEVIN R | First ImpressionsI had a very pleasant experience storing my item here!
abagail s | Overall ExperienceU Haul met all of our needs. Our experience was fine. The place seemed a little under manned at times. Other than that everything went very well.
joe w | Overall ExperienceThe salesman Robert was very helpful, kind and provided great customer service.
Rhonda C | First ImpressionsMarkisha vey nice and helpful. Took time to explain everything.
MAE B | First Impressions😀
Renee D | First ImpressionsMy only point of feedback is the lack of flat bed carts available. There are quite a few carts with the bars for mattresses. I've been at this facility for quite sometime and have brought this issue up with staff MULTIPLE TIMES with no resolution. This is a simple solve. Everything else was great, but what a pain in the butt this is was over my time here.
JACK R | Overall ExperienceEverything was fine until the end. I was told that I would be pro- rated because I moved 3 days after my storage bill was due. I paid my monthly bill moved out 3 days later haven’t been reimbursed. Waiting to hear back from manager nothing
Veronica C | Overall ExperienceEverything went smooth
Kenneth S | First ImpressionsWhole two years here was horrible they tax you like crazy all types of fines and fres ugh im so glad to be rid of this terrible experience
Abdul T | Overall ExperienceThere were bugs in the facility. I am worried they will be inside my belongings.
HOLLI B | Overall ExperienceI'm missing these
Kajuana P | Overall ExperienceEverything was great but I feel that a customer should always have access to there belongings
rachawnda m | Overall ExperienceGreat place
robert g | Overall ExperienceI appreciate the emphasis on helping customers feel welcome and valued!
MELANIE S | First ImpressionsThey were all so helpful even for a non-text person like me they made everything so easy
Rebecca M | First ImpressionsRep was great!!!
SHUKETA M | Overall ExperienceI used U-Haul and their services for many years and have always been satisfied. You can't go wrong with U-Haul
Karen G | Overall ExperienceWas not notified that they were out of power. Had to run around the day of moving to get a storage unit. Took 2 hours of the time I had help taken from me. Would have been nice to be informed that power was out and set me up with new unit. The power was out there 2 days before move. There was enough time to text me, email or call me.
Tera O | Overall ExperienceThank you Calvin and staff! I appreciate you all. If I ever need storage again I definitely will be there. Thank you!
ADRIENNE G | Overall ExperienceWonderful experience with my storage unit, only frustration was no access during power outages, otherwise everything was perfect
Tatiana J | Overall ExperienceLove y’all service ❤️
jenekia j | First ImpressionsBreach of contract after fees were paid 3 sets of locks cut off my 3 units after I paid and fid settlement agreement. Owner is on alcohol or drugs. His coroate manager us a wonderful and helpful gentleman
JOSEPH R | Overall ExperienceEveryone that I met or spoke to on the phone, where super friendly and nice people. U-Haul of Roseville was super clean and organized, I would recommend this moving and storage company to everyone.
FRANCIS M | Overall ExperienceI have no complaints. Staff was always friendly and courteous.
angela p | Overall ExperienceAll employees at the Roseville facility were very helpful at all times of my visits with them . And workable and understanding with my billing schedule.
JOSEPH R | Overall ExperienceCalvin the manager was very kind got right to helping & patient I recommend him as the best at dealing with customers
CHRISTI d | Overall ExperienceThe manager Calvin was very courteous and professional. I will come to this location every time I need a rental, and the storage unit I rented was clean as well.Great job Calvin to you and the staff.
Alicia t | First ImpressionsMaybe put something out of shu the birds away over the storage entrance to eliminate bird poop..
DAVETTA K | First ImpressionsThis facility was cool. It had its issues during the summer with gnats and they were so irritating but I overall had a good enough stay. I just hated it was almost always impossible to reach anyone by phone. Staff was nice. Some careless people kept breaking the bay doors in the back…
Iris E | Overall ExperiencePretty seamless and uneventful experience. Very convenient rental and move out capabilities. Would like to see more energy behind the counter, otherwise would be a 5 star review.
Scott J | Overall ExperienceFloors dusty and a little debris
Wanda S | First ImpressionsMy experience with this storage facility was very good. Any questions I had they were always available.
LaTonja R | Overall ExperienceThe staff is slow, non tentive and non chalant. I’ve had a problem since day one… Never again..
Jacqueline T | First ImpressionsIt's so sad to see such a clean and well place storage; it has some staff who try and try to charge you for no reason. It almost feels like it's a conquer about it. Who can charge you more! I've asked to pay for two months storage rental. Later I realized I'd set for three months. When you return and try to see their mistake, you will face the worst attitude you've expected! No, thank you! I will NOT recommend this place to anyone!
Simin H | Overall ExperienceNice place just wish the storages were a little bit bigger for the price.
Kassy H | Online Move InVery confusing. Nothing is explained. Trial by error.
debbie b | First ImpressionsSteph seemed a little overwhelmed considering the amount of people that were there versus how many people were available to service the customers other than that everything was fine
laura b | First ImpressionsThey need to hire more staff
CAROLYN D | Overall ExperienceIt’s always a really long wait. No one ever answers the phone.
Mattiea K | First ImpressionsAbsolutely terrible staff. Called so many times and every time it would continuously ring until it eventually got sent to the main customer service line. I had covid at the time and was unable to close out my account in person so I did it over the phone with customer service (because this roseville location never answers the phone) and was told it was taken care of. Continuously got letters in the mail with them adding on payments and fees but every time I tried to call to get it resolved, no answer every single time. The last time I was called I missed the call and called back 5 minutes later trying to resolve it and was told no one called me? Unbelievable.
Rachael P | Overall ExperienceWhen I got there I got a new access code and storage that were different than received online. I am hoping I'm not charged twice. Customer service was great. The representative showed me to my storage space.
Denise C | Online Move InEverything was good, smooth and easy.
lonora f | First ImpressionsCalvin was always pleasant and very helpful.
Leona A | Overall ExperienceDid organiz
Herbert H | First ImpressionsTwo times in a row the self checkout didn’t work.
Eugene M | Overall ExperienceStaff was professional, patient and very helpful
nina f | First ImpressionsManager Calvin was rude and helpful at all, his tone was condescending and sarcastic
Sante T | Overall ExperienceI was able to get my unit and move items into it the same day. The process was easy and they walked me through everything I needed to know
LaTonja R | First ImpressionsMr Calvin has managed to keep everything running well.
melvin m | First ImpressionsThe staff was friendly and as fast as possible. It was very busy and they seemed to handle that very well. They have all of your needs for packing and moving in addition to storage needs. I would recommend this location ro everyone I know. The price for all of your moving needs are also very reasonable.
David R | First ImpressionsI think the access hours would benefit being moved to 11PM instead of 10PM from our experience. Calvin Turner and Makeisha Lee were both professional respectful, kind and helpful.
Tori H | Overall ExperienceI am very satisfied with the service from truck rental to storage. I highly recommend it. I would like to thank the staff for everything.
JOHNNIEMARY J | Overall ExperienceThis place is humid and mold was growing on my stuff
JARRETT T | Overall ExperienceCustomer service sucks it was a mess bad attitude but the store was nice and clean customer service is really bad
Linda T | Overall ExperienceEvery time I used my code to turn off the alarms it would work and the alarm would still sound when I opened my unit in fact the whole row I was in did it every time. The employees were rude and refused to help just wanted to argue and when thay we’re proven in the wrong no sorry no my bad no nothing I’ve had locks on my doors even when my bill was paid and got told it’s not there responsibility to take the locks off even tho my bill was paid and thay never should have been on there to begin with the all around attitude of the staff was unpleasant and unprofessional
Ashley S | Overall ExperienceNo lock in my unit as stated on the website. Very little staff working with a long wait at the register. Employee on the weekend appeared to have no idea that my reservation included 2 units side by side. This facility is in desperate help and someone that knows what is going on.
Michelle F | Online Move InThe doors almost never worked for me. I often drove to my unit and was unable to get inside. When I’d go looking for help there would be 1 person with a rude attitude and a million tasks in front of them, leaving them unable to help. I would never get a unit here again.
Heather A | Overall ExperienceEverything was great. I don’t know his name. However, he was very helpful and professional. I appreciate all the help I received. Blessings and thank you!
Angela B | Overall ExperienceThe young ladies are extremely helpful and nice
Tuhkena C | Overall ExperienceStaff helpful and friendly clean great service
CHARLENE W | First ImpressionsThank you
Chauntel H | First ImpressionsI had no idea what the storage was and how much it would cost she told me you get free stairage with truck rental if you want.
eunice h | First ImpressionsThe young ladies at Roseville, Mi location are wonderful
Tuhkena C | Overall ExperienceI have used the u haul storage facility before in the past and was very happy with the staff and facility. I have recommended friends in the past to use the Roseville Frazho and Gratiot facility. That’s why I am using them again.
JOSEPH R | First ImpressionsManager was never on hand he was always doing something in the back had to wait for a two hours and he never came to speak to me I ended up going back home eventually the issue was resolved but I didn’t appreciate that long wait other than that the service was good
Juanita M | Overall ExperienceNice unit
MICHAEL R | Overall ExperienceStaff was very professional, the location clean. I would recommend location to my family and friends.
CHARLENE W | First ImpressionsLawrence was very helpful.
George E | First ImpressionsThe staff was nice and very helpful very professional
John B | First ImpressionsEverything went well for over a year until this last month when I was checking out I still haven’t received my closing papers which was supposed to be emailed to me I don’t know if they closed it or not they was very rude .
Orlando R | Overall ExperienceThe staff was very helpful and professional. The owner and staff went out of their way to assist me on my last day to ensure that my move out went smooth. Thanks again, you all were a blessing!
Ruthie T | Overall ExperienceI was shown a 10×10×10 open space unit. When I reviewed mine, there were two side by side w/divided wall unit(separately #) When I questioned the young lady she replied with " that's what they gave you" I'm not sure about everyone's opinion but I was under the impression that you get what you pay for. Had I nor had planed to move that day I would have canceled everything down to the truck rental that was another disaster.
Joyce T | Online Move InExcellent customer service. Facility was very clean and access was easy.
ADRIENNE G | First ImpressionsCalvin Turner is the best.
james s | First ImpressionsHad our unit for almost 2 years and was happy with the maintenance of the facility. Never any issues with staff.
dean l | Overall ExperienceGreat Management Team! Great Customer Service Team, In Person or Telephone Services! Great Services all the way around!!! Truly appreciate everything during my time of need. Thanks Again The YoungTeam
FRANCES G | Overall ExperienceI have never had a rate increase at a storage unit. I have two one in Florida One in Oklahoma for over six years. You raised rates after one month.
Ken S | Overall ExperienceThere is a sign in the store that said get 1 month rental free if you rent a truck or trailer. When I asked the manager about it he said it was for a one way rental. I personally took a picture of the sign and it did not say that. I think that is false advertising and misleading I have used uhaul rental several times over the past 2 years and I don't think I will be using this company anymore or recommending your company to anyone.
Danyell S | Online Move InI've been doing business with this facility for sometime now. The General Manager, Mr. Turner, is very professional in every way possible! I will go out of my way to do business with this facility. Sending everyone I know who needs Uhaul service to this facility!!!!!
OTTIES W | Overall ExperienceIf needed I will be a returning customer the service was excellent
REGINA R | Overall ExperienceThis storage facility seems to have problems with the overhead doors. I have problems beckoned January when I 1st Purchased my storage unit. They still seem to be having problems with the same doors.
Brian M | Overall ExperienceVery friendly professional and helpful employees.
Katherine H | Overall ExperienceVery helpful and great customer service, from all staff.... This location is very friendly and doesn't mind assisting with all matters considering the circumstances of needing a storage, not just 1 but 2, and I can truly say they have been truly awesome... Thanks so much, we truly appreciate the staff and facility at this time of our need....
FRANCES G | First ImpressionsWhy do customers have to pay for 24 hr access We already pay the monthly fee..
ARCHIE L | First ImpressionsVery please with the openness of the staff in helping me maintain my storage And the availability to help me
Kareesa R | First ImpressionsCalvin the manager was nice and showed me the security proccess. Inside loading and unloading was hampered by inoperative (3) garage doors especially on Jan 19 on myove out. All 3 garage doors were inoperative.
JEFFREY S | Overall ExperienceVery friendly & helpful because I am semi handicap walk with cane👍
CAROL C | First ImpressionsVery helpful, friendly and knowledgeable . The storages were clean and in great condition. The facility was always clean .
Katherine H | First ImpressionsThank you for a great place to store and secure my property.
Amy L | Overall ExperienceThe service was awesome, very polite and everything was explained thoroughly
REGINA R | First Impressions❤️
Lakrisca g | Overall ExperienceCalvin and his daughter were very accommodating and we’re always thinking of my best interest I really appreciate that they went above and beyond to take and help me out great customer service by these two I would never use another storage place they made this the best experience ever.
Michelle M | First ImpressionsFrom renting the trailer to returning the trailer and storage rental. Every employee was great.
JEFFREY S | First ImpressionsIf I ever need a storage unit again this is where I will come
Rebecca R | Overall ExperienceThe dumpster was full, an employee was VERY rude to me as I'm lugging my sectional couches If I'm paying rent and it includes dumpster access. How is it my fault you have no room in your dumpster also I asked the same employee if he knew where I could he was pretty rude and told me he had no idea. Absolutely unacceptable. After I don't need a storage unit anymore I'm heavily considering never using a U-Haul storage unit again after this experience I had to dispose of them off-site which caused me to go over my time with the U-Haul. Again very displeased!!
brenda w | First ImpressionsI stored my belongings there while i was in transition of buying a new home. My items where the for ONE MONTH and when i came to retrieve them, my belongings were covered with all sizes of roaches.
nicole m | Overall ExperienceThe storage was clean no I really would recommend others to the U-Haul storage in Roseville
sebrenia m | Overall ExperienceThank you. Every employee I had the pleasure of dealing with was polite, helpful and sincerely went that extra mile to assist me. Clean secure facility. Great experience. Thank you again for everything.
Kevin P | Overall ExperienceI think the manager at this location is Hot and polite he helped me a lot and I wish I got to know him!!
Collette W | Overall ExperienceCalvin Turner was very friendly In very professional
Regina S | First ImpressionsStaff needs to pay attention to units that have been reserved and not rent the unit out without asking the individual who reserved the unit.
David W | First ImpressionsFriendly employees also able to answer all my questions.
gill m | Overall ExperienceNo other experience to compare to. Door near my unit not working and no sign. Nobody answered intercom so had to go i the office. Office staff extremely helpful and nice. Offered to look for a different unit but I said if the doors were being repaired it was ok (move in more difficult because further from door but If they work (expected after repair) the location was good so I told her it was fine. Lower stars were due to no intercom answer and no sign indication that set of doors were not working.
Eugenia C | Online Move InLarge facility with a lot of space in the lot. Staff very helpful and friendly. Made the end of my cross country move very, very easy!
David S | First ImpressionsVery professional
Delshawn J | First ImpressionsI never moved in, because my plans changed
Lemoni A | Overall ExperienceI would definitely utilize the Uhaul location on Gratiot and Frazho in Roseville, MI THE SERVICE WAS GREAT!!!!
CARROL R | Overall ExperienceThe uhual was clean and nice. The only thing is the bathroom in the storage unit should be unlock for the customers. Other than that I will use them again. Oh and the staff is wonderful.
ADRIAN B | Overall ExperienceGreat interaction with the manager/owner. He was awesome! But facility was dirty my storage room was extremely dirty dirt trash and tape all over the floor when I first opened it. On top of that they gave me a unit that was sealed and ready for a new renter once I opened it it was full of stuff had to go back up front and get a new one. My time was wasted. Bad organization, laziness, lack of cleaning. Plus the bathroom was locked in storage area! Pros... staff is friendly?
JUSTIN A | First ImpressionsFalse advertisement online listing units that are available, but when you go to into the store and inform the employee about renting the unit that you reserved online and then your told that unit is not available and they only have 10-5x5’s units available🤷🏽♀️
Angela G | First ImpressionsVery good customer service.
DaShawn W | First ImpressionsWell organized, and efficient staff. Alexandria and Hugh were friendlyand knowledgeable. Great service. I would highly recommend U‐Haul Moving and Storage for all of your moving needs.
Kevin P | First ImpressionsWas three days into a new month and moved out but they kept my full payment. Never hinted at a prorated refund completely unethical and scammers. Don’t bother with this business.
Rhonda G | Overall ExperienceInstructions on how to get into building could be more clear.
Deidra W | Online Move InNo comments
YUBONNA L | First ImpressionsThe process was easy and came at the perfect moment. Wish I had been told about it when renting truck or first unit.
Karen G | Online Move InThe Staff weren’t very friendly neither eager to help, I was made to wait to be called to the register, but there was no other customers in office. The staff was very slow and more focused on doing nothing! Also I didn’t like the fact that a rat box was in my storage didn’t feel that was appropriate they should be placed out in the facility! That should be readdressed at how those rat traps should be if there’s a rat caught it’s goo to die and then who’s going to pay my cleaning bills due to the ODOR!!!!
Gabriell M | First ImpressionsNice staff and was very helpful
William H | Overall ExperienceMy movers charge by the hour so I do not take kindly to having to pay them more time all because the doors was not working and had not been working since last year.
LaQuela P | Overall ExperienceDavid and Lawrence at the Roseville, MI location are great guys!!!
RAY A | First ImpressionsCalvin and team were the bright spot in a series of misfortunes for me! At first glance I took a chance on this location moving from across the state. I'm so very grateful to every member there. It's safe, secure, temp-controlled so I didn't have to worry about excessive temperatures. AND, during the move-out, I was given special attention to my situation. This is such a cool venue. I even witnessed a stressed out client that Calvin handled with respect and courtesy. I cannot say enough.
diane a | Overall ExperienceThe people there were great they help out a lot an they were friendly
ANTHONY J | First ImpressionsI felt the welcoming feeling plan to start using my space tomorrow Lords Will
Patricia H | First ImpressionsDavid was very helpful
Andrew V | First ImpressionsThe frame on my unit is all messed up so I can’t open the door and the staff isn’t helping me
NICOLE C | Online Move InDavid was awesome at the Gratiot and Frazho
Karen D | First ImpressionsVery nice customer service
Melisha T | Overall ExperienceMy only issue was it took a couple hours to rent a truck and get a storage unit.
James O | First ImpressionsVery nice and clean, staff always nice and friendly
Angelamichelle H | Overall ExperienceWonderful!! Thank you for answering my many questions & making my moving experience stress-free! I appreciated the competent, professional staff.
danielle s | First Impressionsi want to think you for letting me get into a storage unit.. the building was very clean and it was very safe. i hope it was in good sharp as you like it. thank you again. everyone was good help with everything i needed while i was there... thomas smyth..
Thomas S | Overall ExperienceExcellent service team! Very professional and knowledgeable. Mr. Turner is the best!
OTTIES W | Overall ExperienceI LOVE THIS UHAUL! Location, Uhaul team, and Management are the best in the State of Michigan! by my Opinion.
OTTIES W | Overall ExperienceI bought a great solid wood IKEA dining table off craigslist with 8 solid wood matching chairs. Needed to store them until I could drive the stuff (and mattresses, and household goods) up to the western Upper Peninsula. U-haul has the solution.
Antonscott G | Overall ExperienceTotal rental cost was a little more expensive for a van for 1 day than I had expected.
Joseph B | First ImpressionsStaff is A1.
gail w | Overall ExperienceLawrence and David were extremely helpful. There was an issue getting my 2 units split and they both had a great attitude toward getting it resolved and worked together to get the problem fixed for me. They do an excellent job at representing the Uhaul brand.
Brian J | Overall ExperienceI just moved in so I guess I’ll find out how everything goes in the long run. So far so good.
joe w | First ImpressionsGreat Management and team!!!!
OTTIES W | First ImpressionsThe only issue I had is that it took an hour before anyone could check me in and give me my unit.
Maureen K | First ImpressionsI will recommend it to everyone
Angel S | First ImpressionsWish I didn’t have to wait so long to get what I wanted
Rhonda G | First ImpressionsIt would have been nice to get a pro-rate on the renaming month i had left. I had a half month left and I feel I should have been credited. I also waited an excessive amount of time getting what i needed.
rhonda g | Overall ExperienceEmployees including the manager do not wear masks properly even when a disabled, immunocompromised customer asks them to. They are rude and not helpful at all. They cost me several hundreds of dollars in rentals due to not helping and being rude. I would never rent from them again nor ever recommend them.
Marinda D | Overall ExperienceEveryone we encountered while using storage was very nice and helpful.
Sarah C | Overall ExperienceVery friendly. Very helpful.
April P | First ImpressionsThe staff especially the manager Calvin at this location are super friendly, attentive and professional !! Customer service is key here , I would recommend this location !!
Donita A | Overall ExperienceCourteous Efficient Service
Jacquelyn T | First Impressionsstress free moving experience!
EDWARD A | Overall Experience