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SCOTT PCustomer Reviews for U-Haul Moving & Storage of Saginaw
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i will look at this one again when i need to rent one.
PAUL EGreat customer service! Highly recommend!
JOAQUIN LI was not able to get the app to take a photo when asked to check the trailer before leaving the dealer. One of the staff came out and took a photo with his personal phone and said he would note the damage.
MITCHELL QGreat service
WILLIAM AFriendly and quick service always.
JAMES AStaff extremely helpful and responsive
DANIEL PQuick and easy. Staff very friendly and helpful.
Judith HGreat place
sara c | First ImpressionsMatt, the person who assisted me was very friendly and helpful.
ERIC DOutstanding service. Boxes were clean, arrived on time and I was kept entirely informed as they traveled from Arizona to Michigan. Thanks
Andrew CEasy pickup and drop off. Quick friendly service
ERIC DI have rented from this location on Bay rd in Saginaw, Mi and have never had a bad experience. It has always been clean and organized with people who seem to care about their job and the customers. They are always priced reasonably not only for rentals but also their propane refills. Keep up the good work. - Mike
MICHAEL DVery professional and pleasant to deal with. Thank you.
Gabriel G | Overall ExperienceExcellent experience
ROBERT SWe had to wait while 3 employees helped 1 person that they said had no vehicle available. While I had a reservation and paid for online. Finally my friend interrupted the 3 and said we have a reservation.....then it took forever to get truck. I guess a semi was blocking my truck so they had to get another truck. The girl was very abrupt and just threw the dolly in back . This truck was almost on empty also. Very annoying!!!! I brought the truck back before it was due and it still had a half a tank of gas which I told the guy but he ignored the comment.
SUZANNE ODon’t lie about price I was overcharged 40 dollars treated rudely swrevatbhorrible exp on both ends
TIMOTHY DI experienced elexant customer service online when I spoke with the representative l. The employees were helpful and knowledgeable the store was clean and organize. GREAT job!!!
DARLENE BThank you for allowing me to rent one of your vehicles
ROBERT JNice truck an friendly employee s Bay road saginaw mi loved the free storage for a month really fit our schedule
CLARENCE L | First ImpressionsAll went very well for me- No problems of any kind- fast friendly service
SCOTT Atruck rear door "stuck"/hard to close.
RICHARD WPreordered a trailer however when we went to pick it up stood in line for over 40 minutes to get it. Pleasant and helpful staff just not enough staff to handle the customer load.
HOWARD SThe manager was challenged in Saginaw with a building power outage and kept a calm attitude and delivered exceptional service. Thank you!
DAVID MI should never be rented a vehicle with less than half a tank of gas. This one had a quarter of a tank. That's unacceptable when you're picking up a vehicle. The check in link wasn't working so I couldn't upload pictures or verify mileage. I was told it was "probably fine" and there was nothing they could do. It feels like every time we rent the staff care less and less about providing any decent service.
BRANDI BGreat service
SCOTT ANothing everything is great
Gregory FJust was overcome with all the trailers in the way.....
cindy S | First ImpressionsNothing. All good!!
WAYNE BOther than the truck only having a quarter tank of gas it was good.
DOUGLAS EThe gentleman who prepared the truck and auto transport was very professional and helpful.
DANIEL VTruck came with low tire pressure that worsened within hours, tire condition was probably not ok. Truck also had a very beat up driver's seat that made it uncomfortable to drive. Staff was great to deal with, just the equipment was a little rough.
Arthur ROwner was helpful. She alway treat us well. Great service !
AASHISHKUMAR CQuick and easy to both pick-up and drop off. Friendly staff
JOHN GWe rent from this location frequently and it is always a great experience.
AIMEE JEasy check-in and check-out procedure. Friendly and helpful staff. Will definitely rent again from this location.
JEFFREY CGreat staff. Very helpful.
ROGER WMy issue is not with the store I interacted with. You almost lost a sale! You U-Haul forced me to lie to the rep at your store. Your online info is incorrect. The first agent looked up my truck and vehicle I intended to tow. So I had to go to another rep in the store and lie about what I was pulling. First of all, I have a truck that is rated to tow more than your system acknowledges. My half told has the max tow option. So from the factory it can tow 11800 #. I also have airbags on it so the suspension is more robust. The vehicle I towed was a 2010 Traverse for about 110 miles. I even had someone cut me off so I had to hit the brakes hard to avoid hitting them. I had no problems towing it. Plenty of power too. If you look that vehicle up it’s not recommended for towing a2010 Traverse. If you look it up it tells me I can’t even tow an Equinox. What is the purpose of the car hauler if you can’t tow a car. I could see if it was a 3/4 or 1 ton truck but these are just basic SUVs. There is no reason to deny this.
ROBERT BSat on road for over 4 1/2 hours waiting for service
ARLO JI miss Wendy but the new crew is carrying on her legacy.
NATHANIEL MBoth gentlemen working the morning of 1/26/25 were top notch. Great personalities (very friendly), prompt service, and easy in and out transactions.
JASON CThe Saginaw office was great - The Conroe office staff was great but their trucks all needed service and I drove a truck with the service engine light going off and the child lock switch on the ignition was very unsettling. When we got to one destination, we try turning the key at least 20 times before it started. Once started we opted to not turn it off again and had to fill up with gas three times while the truck was running. Not very safe
Glorian HAppreciated them accommodating us when we made a mistake on the initial reservation. We also got good tips for the move and were informed of choices.
JAMES Mthere were hidden cost
DONALD BI’ve used your location a few times and you were good with me both times. That was why I went through your location versus a different location
AARON MThe gas in the vehicle was almost on E when I got it and the paper stated it was at a quarter tank. I only drove 5 miles or less.
NIKO DPerfect customer service
judithanne nevery time I go to rent the works are very pilot nd very help full
MARISELA LMatthew was very helpful and Friendly!!!
HENRY JThanks for all your help
GLORIAN HVery pricey!
Stacy S | Overall ExperienceSimon, the store manager and Tracey, the assistant manager have a great team and they always provide excellent customer service. I never have any reason to even check out what a competitor’s company may be offering. I honestly don’t know and don’t care because I know that with U-Haul I am going to have both great equipment and excellent customer service. Thanks.
GEORGIA m | Overall ExperienceStaff is attentive, friendly, polite, and helpful. I highly recommend this Uhaul!
Carlyn R | First ImpressionsThank you 😊
Mary S | First ImpressionsWas told prior to our arrival that they had a storage large enough for my 26ft truck but only had a 10x10 when I arrived so I had to go to a Storage down the street for the other half of my household.
GLENDA L | Overall ExperienceThe storage was facility was clean well it everybody was professional. I needed to use a truck to move my things. The truck that I use that headlight was not working correctly and I did not know because I didn’t do a check with the staff before I left with the truck and the brakes were skipping, and I informed them as well when I return the truck, but overall it was good
Gloria I | Overall ExperienceThey helped work around our schedule, and kept everything very professional. Thank you for making our move easier.
todd b | First ImpressionsWasn't expecting storage to be so convenient and helpful staff.
GORDON H | First ImpressionsVery nice & clean highly recommended
ROSE A | Overall ExperienceOnly one staff seems to want to help all the men I talked to just wanted to rush me off. Unit was smaller then I expected for the price you are charging found a 10x20 for 80 a month...that's not 10 feet height so everything thing can but can fit.
anjale g | First ImpressionsEasy to access and employees very helpful! Unit was ready and very clean! Great experience!
Barbara B | Online Move InSmells like something died inside the facility
taylor w | Overall ExperienceAfter using the storage facility for 8 years, i was very happy with the staff, who were always ready to help, the facility itself, and the ease with managing my account online. If I ever need storage again, I'll definately be back.
JIM B | Overall ExperienceSmall unit high prices. I could have and should have found something cheaper.
Heather S | Overall ExperienceSmall issues with pickup and refunds but overall a smooth experience. Facility and staff in Saginaw on Bay Rd were very helpful and patient.
Grant W | First ImpressionsOwner Tracey Sequin and her crew were so helpful and friendly! Over the four years we stored our goods here, we’ve been nothing but delighted. On our move-out day, Tracey was gracious and very dedicated to making sure all our needs were met in detail, with a happy smile. Excellent business!
Wes S | Overall ExperienceSimon was a fantastic person to work with! I accidentally rented a storage unit instead of a truck and his humorous handling made me feel ever so slightly less an idiot. He deserves a raise and a promotion!
Connie J | Overall ExperienceIt was a huge inconvenience getting my stuff out of storage February the 14th around 6:00 p.m. because the two sliding big doors did not open and they've been broken for months and the price of the storage is kind of high price could be lowered I left my storage clean
claude w | Overall ExperienceThankful to U-Haul Staff!! We are long term clients!!
Cynthia Y | Overall ExperienceThe young lady that helped me started out a little rude but moving forward...she was very helpful and informative!
Erica B | First ImpressionsI was acausted by the associates that work tbere after havi g went through a tromatic event when and with the move to be swarned at fingers pointed iny face called names i didnt stay at uhaul storage i went somewhere else
Thomas K | Overall ExperienceWonderful service and people..
DORIS A | First ImpressionsPrice for a small unit way to much
Elisequziel B | Overall ExperienceWonderful clean inside storage unit. Great staff.
Kathy C | Overall ExperienceEveryone was friendly and nice and made me feel very comfortable
johnna p | First ImpressionsTracy checked me in originally and was VERY helpful. The various staff lenders keep in contact by radios and appear to work very well together (no sniping comments). I do not know the young man who helped me with parking my truck as i moved into the storage unit and then who subsequently checked in my rental truck, but he was SO KIND. Tall thin dark- complexion, great smile, wearing a boonie hat. I was so very appreciative of him.
Gayle J | Online Move InThe lady that was there I think it was Wendy, in the Saginaw bay rd ,was very nice and helpful, I appreciated her help tremendously, thank you again for your service
OPHILIA G | First ImpressionsWendy and Tracy were extremely helpful. Made the experience enjoyable!
Wendy W | Overall ExperienceStaff were amazing, and extremely helpful. Would have preferred options for larger storage units however, due to location of facility, it’s understood on why that is not an option.
Bonnie S | First ImpressionsWe were very happy with our storage unit while we were moving. Everyone was so helpful and prompt if we had any questions. I would use them again if the need comes up.
chris c | Overall ExperienceI was not told that the 24 hour access was untrue. It is only extended hours which no sign even explained what that meant. I need the exact times. This resulted to me getting locked out of the building while I was still unloading and had to take an extra day to unload and drive 5 hours. This entire experience was garbage and has cost me 400 bucks and U-Haul thinks they are going to charge me for miles but I will not or I will get my 400 I am owed. Will never move with U-haul ever again.
Benjamin M | Online Move InWendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!
JON M | Overall ExperienceWendy is the best! And all of her employees are the best!
carlos s | Overall ExperienceThe U-Haul personnel were professionals and courteous. They knew their job well.
Russell S | First ImpressionsGreat place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.
Zachary D | Overall ExperienceEveryone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.
Sarah M | Overall ExperienceI did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I’m currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn’t do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn’t want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.
Amber W | First ImpressionsThe General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! Thank You!
Amy B | Overall ExperienceTop notch! Very impressed with the service!
Jeffery P | Overall ExperienceWendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.
Kim B | Overall ExperienceNothing else
erika b | Overall ExperienceThank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625
brandon m | Overall ExperienceWendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothly
Kim B | First ImpressionsThis is a nice facility.
Daniel C | Overall ExperienceVery accommodating
Barbara T | First ImpressionsGood folks here.
Daniel C | First ImpressionsWendy was awesome
Barbara W | Overall ExperienceThank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!
staci t | First ImpressionsThere were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer serv
Barbara W | First ImpressionsTracey and Wendy were excellent and assisted me with any questions or concerns I had.
Christopher B | Overall ExperienceThe manager really knows her STUFF!!😊
Jewell W | Overall ExperienceVery helpful! Pleased!
Barbara R | First ImpressionsFriendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.
Wes S | First ImpressionsWENDY MIER IS AN ANGEL!!!
Cornelius P | Overall ExperienceThe only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.
SAGINAW I | Overall ExperienceShe did a good Job serving me, very friendly :)
ERNESTINA T | ReservationI am still owed 92.20
Nora H | Overall ExperienceThe staff was very friendly and helpful. The ladies I worked with did a great job.
Helen G | Overall ExperienceAlways a good experience.
Marilyn P | Overall ExperienceHaving to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.
Julie G | Overall ExperienceThe staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Thanks guys!
Latasha L | Overall ExperienceThank you to uhaul, and their staff all was great.
MICHAEL R | Overall ExperienceGreat service
Deondra G | Overall ExperienceWe were moving from out of state. We needed storage for a few months, then truck rental to move everything out of storage to our new home. This team was top notch, excellent customer service.
LAURIE K | Overall Experience