If this person Deqavia is the one helping you — run while you can. She seems polite, but she constantly makes mistakes. I had to go to that location twice, and everything she handled was done wrong, causing major confusion with dates, billing, and refunds due to her errors. Terrible! I will never return to that location. Go to another branch while she’s still working there. Believe me…
RUBENS ACustomer Reviews for U-Haul Moving & Storage of Sanford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place was clean and everyone was nice. But the keypad didn’t work 90% of the time.. I mentioned it almost every time I was there because I always had to go to the office to get a new card. I finally was given a code so I did not have to use a card anymore.. but the box is always overheated and not working, which had me have to go into the office regardless. Super inconvenient, never made any offers to fix the problem or discount my unit. I probably had six different cards made and had to go to the office at least 10 times.
Casey H | Overall ExperienceThe rates are good the price was lower and better
FLORINE O | First ImpressionsSociety the effort everyone that I dealt with. Was a good experience. Thank you in helping me move.😊
Norm JNa
TRACIE MThe bathrooms weren't accessible, Halls not lit well, Manager has a horrible attitude, they didn't prorate my unit even though I only needed it for 10 days in June after a year and a half of things in storage.
rosa m | Overall ExperienceThanks for always taking good care of me.
LISA CThank you
JASON ENo recommendations! This location and service was easy, affordable and highly recommended!! Thank you!
Jessica SToilet is closed. Not enough carts.
Alexandr P | Overall ExperienceI was told that there would be a lock in the unit. There wasn't one.
Niekeiya W | Online Move InThe person was very polite and respectful, would definitely work with him again
ERROL SVery good
JOSEPHINE S | First ImpressionsGreat experience from start to finish!
Lee KHad an initial reservation 29371753 scheduled for pickup in Deland FL. Location had no representatives on site with a lock to get key. Combination provided by rep over ring device on site did not work. Onsite Rep did not answer our attempts again to get proper combination. To contact the rep you had to press the call button on the ring device at the location and the ring tone was someone screaming which is totally unprofessional. Location had bars on the window and not sure why since I could never see why anyone would want to rob the place. Had to then go to Sanford FL to get new vehicle which is approx 30 miles additional. I was to get rental in Deland at 10am and it took to 1pm to finally get vehicle. When discussing with rep on the corporate phone #, no understanding of the issue we faced could be acknowledged. Rep kept thinking we had 2 rentals when we had one that failed and needed another solution. We were constantly being told we had an out of town rental when it was originally to be in town. What should have been charged approx. $80 one day rental with fuel, turned into approx. $150. Vehicle air conditioning broke 15 miles into the drive. I will never recommend uhaul to anyone and will use your competitors in future.
CHRISTOPHER VFrom the first call to order every U-Haul rep and employee was absolutely excellent. Knowledgeable. Friendly. Had every answer I needed. Prices were excellent. U-boxes are much easier to deal with than larger pods. I cannot say enough about U-Haul. I have and will continue to recommend to anyone making a large or small move or temporary storage. Thanks so much!
James SI made a reservation, upon picking up the trailer the attendant starting asking all the same questions in the reservation. I asked what the advantage of the reservation was and she replied “What’s your problem” I formed her I had answered all theses questions in the reservation and she informed me that she had the ability to cancel my rental at any time at her discretion. The rudeness doesn’t speak well and I will avoid this location im contemplating added this review to the locations website?
CAMERON WThe biggest problem was the insistence of a cell phone number, I do not have a cell phone and where I live it is worthless. I was thankful my brother-in-law was with me, he gave them his cell phone number. While I realize cell phones are very common, not everyone carries one.
MICHAEL BVet your people better!
Candice HVery great customer service
MAGDELINE BI don't feel like I was treated fairly in moving out early. having paid an extra month ahead.no refund or prorated amount given. not explained at beginning of purchase of unit.
CHINITA C | Overall ExperienceIt was great and I appreciate the help!
JANELLE PTrailer had bad tire, bad alignment, put me in numerous of dangerous situations.
ANDRE MGilbert was friendly and helpful, I appreciated him being knowledgeable and kind- he got me set up with everything I needed. It was awesome to be able to deal with an actual human as opposed to “live chats” or emails that may or may not get a response. This is my new favorite storage facility!!
JANELLE P | First ImpressionsThan you
ROBERT EStaff was friendly and helpful. The checkout process was fast and efficient. The truck was in excellent physical and mechanical condition. Everything worked well AC/Radio and was easy to drive. The truck rented was on the smaller side 10' so that helped. This size truck does not have a pull-out ramp which would have been even more helpful, but it was the size we needed.
RANDY WGreat customer service and just very nice kids!! I'm 66 and was treated like a friend and family. Yes, will use this location again. Thanks
ROBERT WThey were great very fast very polite would use and recommend them
BRENTON TAnyone that I dealt with was friendly and professional
Donald LThey have a very expensive service
JOSE RVery positive experience
CARLOS GEliminate bad odors from the truck before another customer use it
ESTER Eit was all smooth
MICHAEL MFrom Michele on the phone, to the drivers both on Friday and Saturday, I cannot say enough good things about my experience! Thank you.
Marcia SService is always professional
LATRESHA BI would use this location again every one was friendly and helpful
RICHARD MGreat service and staff!
CLARISSA BThey were very helpful and convenient
Jackqueline S | First ImpressionsVery good
PAUL BAmazing staff !! Very friendly
ASHLEY DVery well exe Ute operation. Vehicle only had 306 miles.
MICHAEL BDue to my hours, being able to access my unit later at night would have been nice but 10pm wasn't bad
jason m | Overall ExperienceExcellent service would hire them again!!!
SHANA CThese guys here are the best and most professional, I appreciate yall! Thank you!
DESIREE KAssociate should help with walk around. I did all asked but something happened when filling in app and I don't believe info was ever delivered or verified. Then it expired. Also need to have a way to better account for mileage as we guessed high and overpaid which made my cost a chunk more than I was expecting.
TAMARA LThe truck I had the gas didn’t work when I rented the vehicle it had half of tank when to tank off to where I received the truck and it kept in the low position until it was full. I didn’t receive a credit for giving back full gas tank truck when I received it was half of tank
LUIS CThank you Rick!!! You did your big one !!!! Give my boy a raise because I know I was a headache lol .
Latoya H | First ImpressionsYour trailers, especially the larger 6x12 size, NEED TONGUE JACKS. When dropping it off before you opened, I could barely get it off of our hitch ball. It took several tries, and it strained my back. I'm not as young as I used to be.
BART BArrived at closing time - bit they stayed - fired up thje computer and got us out with a trailer. Excellent!!
MACON HThey changed me for 3 gallons of gas , I returned it with more miles to empty than when I picked it up.
Robert Mfriendly , quick and easy
MICHAEL MNone
ALVARISE JAlthough the prices for storage units is better than the Longwood, FL location they get way too expensive when it comes to the larger unit. I use the word larger loosely too
jason m | First ImpressionsLove it and will rent again in need too.
Sherlyn S | Overall ExperienceFirstly, we were running a bit behind on our moving day and arrived to pick up the truck & trailer at 10a instead of 8a. The very rude girl at the counter informed me that since I wasn't there at 8a my reservation was cancelled, and seemed very bothered by my wish to rent a truck & car carrier. Next, after a lengthy process of sighs and a visible contempt for my presence, I was directed to stand outside, apparently so that I could be ignored in alone. The truck finally arrived, after another lengthy wait, with the check engine light on. Fortunately my move was relatively short. Silly way to run a business.
TODD MThe best location ever for me they real quick on getting you what you need very helpful and kind very polite respectful and friendly also the location is very clean omg
ANNETTE FOne of the workers was sleeping at the front desk. The lady who assisted me wasn’t pleasant and acted like it was an issue to do her job. Nobody wanted to help customers they kept saying ohh I’m not on the clock or oh it’s not my turn.
LEKISHA BIf I make an appointment more than a week in advance. I expect the equipment to be at the store on the day I arrive. Not to be redirected to another store.
David JRented a truck that had less than a quarter tank of gas, nothing was mentioned at the time of pickup. When I returned the truck after only driving it a total of 16 miles for a short move, I was told that there would be over $50 in fees because I returned it with less than a quarter of a tank. There was zero record of what the gas was at when I picked it up, one employee just asked the other if it was below a quarter when I got it, and he said "no". It was a pretty terrible end to an otherwise fine experience and I'll just use another location or company next time and recommend to anyone else the same.
Richard LRick and the other associates were very knowledgeable and extremely helpful and courteous. I would recommend this U-Haul facility to anyone who needs a rental.
MARC ERick is amazing a great manager.
JAMETRA C | Overall ExperienceEveryone was very helpful and kind.
cynthia m | First ImpressionsKeep up the friendly atmosphere, God bless.
Robert C | First ImpressionsThank you 👍 for so much 😌 and your time Teresa Henderson 💘
TERESA H | Overall ExperienceThe young lady at the counter, Jason, and another young man helped me every step of the way. They were respectful, considerate, and patient during this high-stress time for me ... turning it into a pleasant experience! I would love to treat them to lunch some time.
Barry D | First ImpressionsEvery single one that works in Sanford are all excellent employees!!! They all need to be recognized for their service to Uhaul!! Thanks!!!
ALEJANDRO Z | Overall ExperienceThank you for your time and service be blessed and stay safe 🙏🙏🙏
TERESA H | First ImpressionsI want to say Thank you to both managers and every staff member that I came in contact with. Always willing and able to assist. This will always be the place I will come back to as need arises. Thank you to Mr. Rick for being professional and pleasant to work with. Definitely a 10 in all categories.
Ruth E | Overall ExperienceGilbert assisted me and was very clear, helpful and understanding to my needs. Great experience, i am very happy.
DAVID M | First ImpressionsI really appreciate and like this facility. They're the best.
LA S | Overall ExperienceStaff was great very helpful by everyone they are the greatest
EDWARD L | First ImpressionsHaving used a previous U-Haul in another location I found this facility To be an excellent choice for the items I need to store and very conveniently located for my purposes.
MICHAEL B | First ImpressionsStaff was very helpful
RODNEY S | First ImpressionsStaff was outstanding and so helpful. Facility was clean, cool, and well lit. Good job UHaul.
leigh h | Overall ExperienceNew management is awesome.
CHARLOTTE N | Overall ExperienceThere was people living in the bathroom. The water thing didn't work it did when I first Moved in. In the bathroom, stay trashed
candy h | Overall ExperienceExcellent Experience. God Bless you all
GLORIA B | Overall ExperienceThe young lady who helped me out was really sweet and very professional.
SHARISE Y | First ImpressionsOnly thing is having issue slide to put lock on other then that APLUS
camille M | Overall ExperienceFriendly and helpful staff. Easy move in at a fair price.
anthony t | First ImpressionsI initially had one unit there and I needed to get a larger unit unit so I went in and obtained a larger unit. Couple of days later when I went back in to go move my things from my old unit into the new unit. The new unit had a lock on it, and somebody else had moved in. I was told there was some confusion and that the cleaning lady had to move out on my unit and that unit unit wasn’t available no more and they had to give me a new unit. Extremely unprofessional as the original unit was supposed to have away when it was indeed mine as part of the contract contract. a few weeks later, I moved all my stuff into now another new unit that I was given. Walked up to the manager, gave him the unit number. I moved out of and told him I did move out. The next day I came to put some thing in my new unit which now all my belongings were in and I went to go use my code and it told me I had no access. Walked into the store, told the assistant manager, what was going on and he told me that someone did a move out on my brand new unit that I just put all my items in yesterday. Only happen to me the first time thank God none of my items were in that unit, but my unit was given to somebody else. Then it happened to me again at this time all of my items were in the unit and they didn’t move out. Cannot be more stressed about having my items here until I find a new storage facility that I can trust because obviously you can’t trust U-Haul. I’ve also wrote the manager of the region as she was the first one who took over the first incident and she has not wrote me back.
ALISHA B | First ImpressionsThe staff was ABSOLUTELY AMAZING!! Very polite, courteous, professional and patient with all my questions. I've visited several U-Haul facilities for truck rentals, but I must say; "THIS FACILITY EXCEEDS THEM ALL!!!"
tina M | First ImpressionsBig Thanks To Gilbert & Gary G
Bryant L | First ImpressionsI am so in love with the inside storage and service was surperb
camille M | First ImpressionsThe gentleman that helped me was friendly and very helpful. Great customer service. I think his name was Gilbert? Only issue I had was using the key card for storage. I am def going with pin access in the future. Other than that everything was great.
Thomas H | First ImpressionsEverything was good
Manuel R | Overall ExperienceRick was very helpful, knowledgeable, and listened to what I was looking for. He showed me my storage unit and how to access the facility so that it would be convenient me.
Sarah F | First ImpressionsWe used U-Haul a few times in the past 5 years, both for moving across the country and for storage. We have had an excellent experience each time!!!! Will use U-Haul in the future if there is a need again!!! Also would highly recommend U-Haul to others!
Pamela L | Overall ExperienceFor the most part it was good, but when I was leaving and trying to move out. There were no carts. So I came back the next day, no carts. So then I complained by phone. The following day there were 3 carts. U-Haul maintenance was using one of the carts. That left two for all the customers to use.
Charles W | Overall ExperienceExcellent front desk service. Every employee/ owner was great. Glad I chose UHaul
David B | Overall ExperienceWas given a storage unit that was already occupied, manager was supposed to call us back, never called. We had to cancelled our reservation and find a new storage facility due as we needed a unit ASAP. There seems to be an issue with what is rented, what is available on site and also online...things do not match up and lead to customer frustration. Employee was not empowered to be able to fix the situation.
HENRY Y | Overall ExperienceThe team Anthony and Lashae are a great team
Brandell M | First ImpressionsGood place, I like the security
Selva D | Overall ExperienceWe were given a storage unit that had a lock already on it. we went back to office, nothing else available. It seems that that the online booking and store booking do not match up. Manager is supposed to call us today, 4/14/24, to hopefully fix the situation as we currently still have a unit but cannot access it.
HENRY Y | First ImpressionsMgr.very helpful and kind
HARRY M | First ImpressionsTyson was great help, respectful young man
MYREONA R | Overall ExperienceJust when you’re out of work and can’t pay is there something that can be done besides telling you if you can’t pay will kick you out and sell your stuff otherwise everything was perfect
HAYES J | Overall ExperienceFrom start to finish it was a great experience. Staff was always helpful and professional when needed and the facility is very well maintained and secure.
Yarden B | Overall ExperienceEveryone that helped facilitate our relocation was exceptional and businessworthy. I give uhaul a 5 star rating. Tom Gallagher
Kira A | First ImpressionsRecommend to everyone
Cynthia G | Overall ExperienceThe staff at the location where I rented the storage unit were very nice, friendly, respectful, and professional. I would most definitely recommend without question.
tim l | Overall ExperienceI've had to use U-Haul storage many times and they've always been helpful and convenient. Thank you again.
CHRISTOPHER M | Overall ExperienceThe staff was friendly and knowledgeable. Uhaui has countless solutions.
PATRICK P | First ImpressionsIssac is definitely a great help and an all star representative
JEREL M | Overall ExperienceSuch a time and money saver being able to rent a truck and store at the same location.
Jessica C | Overall ExperienceI have another rental unit in Rainhart. I'm very happy with It.
Angelica S | First ImpressionsBathroom need be cleaned very messy and dirty!
Ronald R | Overall ExperienceMy reason necessary to be = Big Brute busket garbage outside in need people's r throwing paper's, screw nut ,nail , cup plastics soda , cigarettes butt anything's be not on outside ground's sidewalk. Mop floor 👍 great so clean , Restroom 🚻 👍 great so clean , Employee 👍 great helpful heavy few thing's in need pick up put in it transportation , cos some of people's have in need health problems back pain job's company experience in pass of their ages old very well 👍 helpful so nice 👍 of lady's strong lady ☺️ . The office payment very great copy of it great 👍 too. Thank you all 😊 . 👍 Terry deaf.
Terry U | Overall ExperienceUhaul over charged!!!!!! I closed my account in July they charged me every month thru October. Not recommending Uhal Storage at ALL!
Lori H | Overall ExperienceVery professional and friendly!
Yarden B | First ImpressionsWill use again if need be.
Blanca R | Overall ExperienceExceptional facility.
Elizabeth K | First ImpressionsGreat service from the staff
tom p | First ImpressionsThe service I received was Great! I appreciated the employees direction, assistance and pleasant attitude!
Dolly H | Overall ExperiencePoor communication, overpriced storage units, and lack of accountability for helping a patron in a time of duress is why UHaul in Sanford have received the rating they are reciving from me.
Godfrey W | Overall ExperienceShe definitely went above and beyond her requirements for her job. Was very pleased with how she accommodated my needs. Thanks so much for all of your help.😊😉
STACY P | First ImpressionsStaff was very helpful and nice to work with!
Robert R | Overall ExperienceUhaul made my moving & storage experience lengthy & took away my choice as the customer. Rented me a locked storage unit. Cost us in time & assistance for actual help with move. Made my 1 day couple hour move 2.5 days
Saraii R | Overall ExperienceMy unit was locked at move in costing me for staying jn my place extended & truck rental
Saraii R | Online Move InWe had many issues yesterday, which is why we left U-Haul. In trying to rent a truck to move a few large items, the website was useless, advising of no trucks available at any of the locations we checked. This was inaccurate. Then, we were told our license was suspended & as one was the emergency contact for the other, neither could rent... The license isn't suspended & we brought proof. The manager wouldn't even acknowledge this & said he wouldn't help us. He was less then personable to begin with. The restrooms were out of toilet paper, soap & paper towels. There was trash all over the floors, very disgusting. Then, cancelling my service within 2 days of paying the monthly bill, we were advised we will not receive a refund on the prorated amount. I'm furious. I will never use U-Haul again for storage & most likely for truck rental either. We found better service & rates elsewhere.
BRANDI W | Overall ExperienceThe attitude needs to be adjusted,also better line of communication....
Prospering F | Overall ExperienceGreat rates, good service, and a clean unit. Couldn't ask for more.
Katherine C | Overall ExperienceI originally asked for the unit that's close to the entrance and they did have it so I decided this faculty. However when they signed me up the unit that's still got lock from the previous customer. I had to go back the customer service and they changed the unit to the one very far from the entrance. I had to give up moving more stuff yesterday because they said they will move me to the one that's got a lock as soon as they cut the lock. This is very disorganized office and it is inconveniencing my move
Hana K | First ImpressionsVery bad experience
CHARLES M | Overall ExperienceThis was my first time renting a storage and the experience was pleasant, positive, process smooth, staff friendly, and helpful. I would definitely use this location again if needed in the future.
Brenda M | Overall ExperienceThe staff was very friendly and helpful.
Johnell s | First ImpressionsI’m do not remember the young lady’s name who helped me on the phone twice but she was awesome and very helpful. The young man who helped me in person was great too. I have never had a problem at this facility and this was no exception. 10/10 and 5 ⭐️.
John C | First ImpressionsKiran was very helpful & accommodating even though the internet was out. He walked me through the steps to do everything on my phone & I was able to get my unit without any problems. The entire staff was friendly & they all greeted me. Customer service is huge with me and this location had excellent customer service.
TANITRIA B | First ImpressionsThe office Manager was helpful 😀
Tina D | First ImpressionsThe staff was always helpful especially the Managers. Thank you for your friendly service.
DORIS D | Overall ExperienceBathrooms were nasty
INGRID N | Overall ExperienceAlarm system annoying, very inconvenient to access the unit if you are by yourself loading it up having to swipe a key every time. Hate having to have a reference on file, especially when I wanted to pay several months in advance. Owner made me use my own phone to upload driver's license. Really don't like the process. I am a customer by necessity at this point. The only thing I can't complain about is price.
Mark B | First ImpressionsGood representative
Shamora S | Online Move Inthe general manager is awesome!!! he truly goes the extra mile to ensure the customer is happy. A true asset to your company!!
Melanie W | Overall ExperienceChecked out middle of month after having paid for a full month. Should have been refunded unused days, prorated.
ERNEST C | Overall ExperienceMy first time using U haul storage and would use them again. Great👍
Patricia M | Overall ExperienceI was charged twice
Joshua C | First ImpressionsI was impressed with how well maintained this facility is. I was thankful for the restroom accommodations and how neat it was there. I especially appreciated the temperature control both for my belongings and for me... it was always comfortable working with my things while there.
janice z | Overall ExperienceVery helpful & hassle free really was the easiest part of my crazy day
EDNA P | First ImpressionsThank you for displaying excellent customer service!
Althea D | Overall ExperienceOther than sewage leak it was good experince
Regan M | Overall ExperienceThe facility manager , Patricia, was knowledgeable and extremely helpful to me in deciding to rent a unit …Thank You
PATRICIA G | Overall ExperienceSeveral weeks ago I reserved a 10 x 10 unit for my daughter who I was helping to move back from Tennessee. I called several times to confirm the reservation. On 12/30, I phoned from Atlanta, Georgia and informed the location that traffic was terrible and I wouldn’t make it to Orlando until the 31st, the reservation was changed to the 31st. I offered a credit card number over the phone, but was told that wasn’t necessary. We arrived at the facility on the 31st with a 26 ft UHaul I rented in TN, only to be told that the computer had changed our reservation to two 5 x 10 ft units. We were told the square footage was the same and that it would work for us. We opened one of the units and could not envision getting everything inside the two units. We returned to the office and were assisted by another person. He insisted there were no other units available, although the facility at 1811 Rhinehart Road had a 10 x 20 unit available and due to everything that we had experienced with UHaul (Being the storage facially and truck rental, which is another terrible experience) he would ensure that they gave us that unit at the cost of a 10 x 15 ft unit. He told us all we had to do was drive there and give them our names, he would call them and make the arrangements. When we arrived at the 1811 Rhinehart Road facility we were informed that there were no units available. An employee then deleted another person’s reservation for a 10 x 20 unit and said we could have it. The manager then arrived and stated that she had spoken with the employee at the other location and had told him that she did not have an available unit and began speaking with her employee as to her cancellation of the other person’s unit. My daughter then obtained a 10 x 10 unit at non-Uhaul location which cost her an additional $60.00 a month. I have been kind and refrained from including the employees first names in this email. I received another email from Uhaul asking us to rate our experience and included the General Managers name and email address. I shared our story with him and asked for a response, we’ll see if he contacts me.
Weir C | Overall ExperienceThis center booked me a storage unit without having one, took my money out of my account and gave me a card and all for the building. When I went to go move my belongings into the unit it had a lock from the previous owner with things still inside it was never vacated, so I wasnt able to move my things in without paying an extra $40 for a more expensive unit.
Jayson M | Overall ExperienceThank you guys, make my experience wonderful and I will gladly return to do more business with you guys. Again, thank you for the efficient and says my questions and help me with my story and keep up the good work kudos
LOLA B | First ImpressionsExcellent customer service
Jose R | First ImpressionsJeffrey is excelent and i think Margary.
Juswin V | First ImpressionsI was going thru a very stressful time and the employees were so friendly and helpful it made life a little better at that time
Sue W | Overall ExperienceGood service 👍
Gabriel p | First ImpressionsI had a great storage unit but I was charged for it when I was not only using it, also I rented a truck and was called two days later to return it when it had been turned in the same day that I rented it. Not a happy customer at this point
Leatris R | Overall Experiencerep was a little distracted while processing my paperwork, so unit access directions were not clear - rather frustrating, all in all.
Kelly R | First ImpressionsVery please with the staff and property inside very clean
Anita T | First ImpressionsI was threat by the new manager to move my stuff out they took money out of my girlfriend bank account to pay for my storage and she wasn’t on my storage she had a storage unit there also separate from mines and remind you she NEVER USED HER CARD ON MY ACCOUNT AND THE MAN MANAGER TOLD ME I HAD TO MOVE MY BELONGINGS OUT MY UNIT IF SHE WANTED A REFUND HE HAS A NASTY ATTITUDE THEY NEED TO BRING THE LADY BACK AND LET HER BE THE MANAGER AGAIN.
Brandon J | Overall ExperienceReally love the cleanliness of the facity as well as the modern technology (ie- the alarm in the storage, card access etc). It is an impressive operation and the size was surprising.
Argenis M | First ImpressionsI was assisted by the manager whom just drew on a map where my unit was and told me how to get in. It would have been nice to be physically shown for the first time. I witnessed an employee give great service in showing a customer on her first check in. It tells me my value in Florida as a black person in doing service with this location. I am not assuming as I noticed another black customer trying to get in to the facility and had to send her children for get help in the office which shows me there is a problem her.
SHAWN C | Overall ExperienceMy furniture and boxes were covered in spider webs and spiders, there were also roaches on the doors of the units across from mines. Also my 3 units were in a climate controlled area and in there was hot and due to that, my furniture had white spots/mold.
Aida R | Overall ExperienceJeffrey was amazing! He made sure we had all the necessary information for the unit/access to the building, he showed us the unit & made sure that everything worked properly
BRANDI W | First ImpressionsThank you for the help.
Jose B | First ImpressionsThank you for all the moving times.
John G | First ImpressionsJeffrey was awesome and thorough!
APRIL J | First ImpressionsAnytime I called to ask a question or get help the employees at this location we not helpful at all. I called one time to get help trying to use the keypad to open doors and the guy responded with “if you’re not swiping the card right that’s on you”. My things were kept safe but any type of help was terrible.
BAILEY P | Overall ExperienceMuy buena experiencia!
Vivian R | First ImpressionsBuena ubicación excelente servicio instalaciones excelentes
EMILIO Y | Overall ExperiencePatricia was very friendly and helpful and put me on a waiting list. She then contacted me as soon as a spot opened up and I ran over and did the paper work. She definitely is an asset to the company and enjoys her job.
Wendy J | First ImpressionsWell kept storage facility with easy access and friendly staff. If I ever need these services I would know definitely come back here.
Valentin L | Overall ExperienceMr. Green was friendly ,efficient and patient. Explained everything perfectly and answered all my questions. Very professional and I look forward to doing business with uhaul in the future.
Latrece C | First Impressionsna
Sarina B | First ImpressionsEverything about this moving experience, regarding U-Haul was a mess!! The only reason we had this storage facility, was because the one we originally reserved didn't have what we reserved in the first place?!! So then that other facility "reserved" an additional unit at this facility, and it turns out they didn't really reserve it and this facility didn't even have what we were after again. Personally I'll try to avoid U-Haul at all costs going forward! This was the short version, I could have gone on for quite a while about this fiasco
TOM T | Overall ExperienceExcelente servicio amable atención buena ubicación
EMILIO Y | First ImpressionsJust everything was so easy for us. Thanks
Wanda M | Overall ExperienceThe facility it self was well maintained but the storage unit had roaches I called several times to get someone to exterminate. Never received a call back from the store manager or anyone. I moved out 15 days after I had paid the months storage and did not get a prorated rate. I also used a uhaul truck to move out. I have used uhaul for many years but I think I will from now on use another storage facility and rental truck place!
CHARLOTTE M | Overall ExperienceI like the alarm feature. It notified me when I checked out that my door wasn’t closed good. That could have been a problem if I didn’t know.
FRANK M | First ImpressionsGreat Service
Stella S | First ImpressionsI arrived and my assigned unit had a lock on it. I went into customer service and Patricia assisted me. She worked it all out and also gave me a unit that was closer to the entrance since I'm a single woman loading and unloading. She walked me through the process of how to use the key pad for entering and exiting.
Anna D | Online Move InService is quick and easy. The staff is professional and friendly, very helpful.
Terri J | First ImpressionsPatricia was excellent...... Very friendly and professional👍👌
victorine j | First ImpressionsIt took over an hour to get a unit after I showed my confirmation information…
PATRICIA G | First ImpressionsA very pleasant experience. If I ever need storage again, Uhaul is my go to place. Service was exceptional.
OMAR M | Overall ExperienceI have used the facility for 6 month without an issue. I will recommend this facility to anyone. staff are very polite and handful.
maureen d | Overall ExperienceVisited the facility twice before signing the agreement. Both times the staff was extremely helpful and pleasant. The woman that processed the agreement on our second visit was awesome and very knowledgeable.
Melodie B | First ImpressionsThis facility , I would recommend to anyone , it was extremely well lit , well-maintained , very secure , I love the security where I felt very safe. and the entire staff was kind , caring and compassionate to all of our needs. The check in and out procedure was fast and simple. Thank you to the entire staff of this U-Haul facility.
elizabeth s | Overall ExperienceExperience was great
krystal w | First ImpressionsLike it
Doris P | First ImpressionsThere were people blocking the entrance, they were rude, but the guy at the desk was great.
Billy L | Online Move InExcellent customer service. Employee was friendly and courteous.
ALBERT P | Online Move InGot locked in one night and the after hours service could not tell me how to get out of the facility. It was not until another customer came in to the facility that they explained how the exit worked for after hours. After that incident, I requested for a manager to call me and the company failed to respond.
JOHNNY O | Overall ExperiencePeefecto
HECTOR T | First ImpressionsStaff was extremely friendly and accommodating
david P | Overall ExperienceThe facility was even better then expected. Very satisfied
Joylette M | First ImpressionsPatricia is always very helpful
shauna s | First ImpressionsI liked everyone that worked there. They were knowledgeable and helpful.
Julie L | Overall ExperienceThe staff was very helpful, friendly, and knowledgeable.
WILLIAM H | Overall ExperienceMoving into my unit was no problem it was waiting in line for a 1/2hr just to buy a lock that bothers me
Shari R | Online Move InYour staff was very polite and always helping me out when they had the opportunity and it's because of this that i will always use U-Haul
EDEVILO V | Overall ExperienceEasy moving process due to the wonderful staff
Mamie D | First ImpressionsAlways a pleasure to work with the staff at this location, I’ll miss making my monthly payments! Lol. Happy storage!
RANDY S | Overall ExperienceXavier was such a help. Walked me to my unit three times to try different keys when I was locked out and helped me lift a mattress n box that I couldn’t lift. Even stayed longer to help me even when they closed. Patricia was so helpful and granted me extra time due to my circumstances.
ALIXANDRA F | Overall ExperienceThe only reason I am giving one star is because Merna and Xavier did their jobs perfect and with a smile on their face. Patricia was unprofessional to work with because anytime I had to deal with her, which was a lot, she had an attitude or acted like I was bothering her by using UHAUL. Then I recommended my sister and Patricia treated her the same way. Her customer service is AWFUL. Also the new security system makes it extremely annoying to drop off or pick up multiple loads by the doors closing automatically. I hire movers by the hour and then found out UHAUL was the reason they would be delayed and charge me more .
Bryce P | Overall ExperienceWonderful layout, full drive in access for climate controlled units WARNING: Needs carbon monoxide detectors and clear notice to customers to not have engines running while parked inside storage building
Stephen W | Online Move InCustomer service needs work!
DENNIS N | Overall ExperienceVery nice facility, clean, and convenient. I highly recommend this facility.
Jan P | First ImpressionsI would rent storage again at this facility. Only opportunity would be to have prorated the days that I moved out early and given me a refund for those days.
Angela D | Overall ExperienceGreat experience 👍
Willie M | First ImpressionsI appreciated the Manager ‘s professionalism and helpful ways when she was asked. Her first name “Patricia” same as mine and after having a storage unit for around a year, she had not changed when I encountered her.
Patricia G | Overall ExperienceVery Nice and Clean, Personal very nice!
Ed B | Overall ExperienceMyrna offered outstanding customer service. I would highly recommend this facility for that reason alone. She is a gem!!!
KAREN M | First ImpressionsI used this storage for a month . It was clean and safe . The staff were highly cordial and cooperative . I would highly recommend this facility .
manoj s | Overall ExperienceLocation, access, staff were all amazing! No issues moving in or out. If I ever need storage in Lake Mary/Heathrow, I’m using this location.
Justin W | Overall ExperienceTodo excelente
Soddey R | Overall ExperienceManager Patricia Walker muy excelente servicio , fácil para cargar y descargar , facilidades limpias y seguro acceso 100% recomendado.
Jose D | First ImpressionsProcess was very simple and quick. Employee with brown hair was very friendly.
Asia N | First ImpressionsThank you for the storage accommodations and professional customer service at this Sanford location Patricia!
Kia H | Overall ExperienceVery nice facility. Very convenient to pull in the garage type to load and unload.
Esther E | First ImpressionsYou need customer service be better at knowledgeable of storage units and hiring people to load and unload your truck. I would never do business with Perfered Movers!
Ronald R | First ImpressionsFriendly people and a nice facility
Ken R | First ImpressionsThe uhaul facility was clean however the storage area had a very very bad odor. I mentioned this to the store clerk and he explained they can’t locate were the smell is coming from. It was so bad it was making some of the moving people with me sick to their stomach. Other than that the service was good but they informed me I would receive a receipt in my email and I never got it. I request for a printed receipt but was refused that which was odd because they gave me a receipt when I first obtained my storage and the truck. Sincerely Lashanda Saunders
LASHANDA S | First ImpressionsMove.in date was 7/30/21 not 7/29/21; otherwise good experience at this location. Thank you!
Kia H | First ImpressionsI met with the store manager, Patricia. The store was extremely busy but she multitasked and handled each customer in a timely manner.
Crystal S | First ImpressionsRafael fue muy amable y Charlie también.👍
CARLOS C | First ImpressionsI was not told I needed to request 24 hour access to the facility. Therefore, I was unable to finish loading my stuff into the unit. Great facility, however the staff needs to be properly educated on the signup and move in process. I had to continuously remind them of things. Now, I must figure out another day and time to finish loading my belongings into the storage unit.
TODD F | First ImpressionsVery helpful every step of the way and pleasant every time.
Tykeshia J | Overall ExperienceThe staff at this facility are awesome!!! Always ready to help.
Renee D | First ImpressionsPatricia was very easy to work with, informative and helpful. I was impressed with her professionalism. I'll definitely be back.
JAson P | Overall ExperienceThanks guys
Anderson S | Overall Experiencelocation was great and staff was great but price was too high and they never pick up the phone line try over 50 time wait over 30 min no luck on the phone need better price and someone too talk on the phone
John D | Overall ExperienceRestroom facility not clean. Waste in the toilet and paper towels all over the floor. Also, an alarm goes off everytime I open my unit door, #1855.
SHAWN C | First ImpressionsThe staff was extremely friendly and helpful with everything we needed. I would highly recommend this facility.
BRYAN B | First ImpressionsThe assistant manager was absolutely the nicest person and helpful . I would recommend this place to anyone
Grace G | First ImpressionsOnly been here 1day but so far it professional!
Ed B | First ImpressionsEveryone I encountered was top notch!
Frank L | First ImpressionsThe staff was friendly and helpful.
Janice C | First ImpressionsMuy buen servicio excelente.
Joel C | First ImpressionsAs far as office hours it’s ok but it don’t fit in my schedule but it’s ok not because it don’t work for me it’s not a good schedule they clean and the manager/owner nice
Anthony R | First ImpressionsI have nasty roaches in my house because of this storage. I wish I didn't rent anything from Uhaul. As of today I've spent 100 in products at home depot and I'm spending $7 everytime i have pest control come in. The manager said she never knew they were there but provided me 1 individual bomb so i can bomb my.unit. ( they typically come in the store as a.3- pack). Come again with your response.
denise e | Overall ExperienceThe storage unit was filled with Roaches my furniture and my belongings were filled with roaches had to throw a bomb in the unit before I took my things to my house... I’m extremely disappointed did not expect this at all! I don’t recommend this place to anyone.
Rosalinda R | Overall ExperienceOne lady was super rude !!! Horrible customer service. The gentlemen there were very nice and Daniel the counter guy was exceptional! But the woman w short red hair in a bob cut was rude she lied to us and said she couldn’t rent us the one truck she had because it needed to be back by 4:30 ! I told her we’d have it back by 4 and she still said no she couldn’t. When we called customer service they told us that there was a truck available at that location and it wasn’t being a rented again until 6 PM so we can take the truck till 5:30 PM when I went back in the store and told her that she basically lied to us and we found out by customer service that there is indeed a truck available till 530 then she acted confused and looked in the computer and said oh they must’ve change the reservation bull she was lying! Horrible customer service from her everybody else was awesome
ALIXANDRA F | First ImpressionsGreat that this facility is all first floor. Drive-in loading/ unloading areas are great. Super friendly and helpful staff, especially Patricia. Very nice facility!!!
Lee K | First ImpressionsEverything was perfect Except for the hours of the climate controlled storage We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied So we were to wait until they open to put everything.
Aida R | First ImpressionsPatricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.
Debrorah W | Overall ExperiencePatricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.
Cynthia B | Online Move Inwanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.
Wanda K | Online Move InVery clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.
Kimberly H | First ImpressionsStaff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the future
Qasim H | Overall ExperiencePatricia was very helpful and professional. The unit was very clean the entire place was clean
Rhonda D | Overall Experience