Customer Reviews for U-Haul Moving & Storage of Shillington

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

The Manager was amazing! He was able to help me when no one else i had tried at corporate or Allentown office was able to! He was my first choice for pick up, but then I was told he did not have the truck i needed, when indeed he did! He was very helpful and redeem U-haul in my mind, if it wasn’t for him, I would NEVER recommend U-haul. Thank you so much for your help!

Rating:

4.0

Starting ubox pickup at 12pm instead of earlier in the morning on a weekday is difficult for those who have plans later in the day, or for movers who have to travel/have busy schedules.

Rating:

4.0

So like before, I tried to get a rental out of Morgantown at the smoke shop. Once again, I had to drive to Shillington, which is much further away from my house to rent a truck. When I called the Shillington location, it forwarded me to corporate. And they would not give me any kind of grace in returning the truck later after the 24 hour period. I was charged another 24 hour day and really only needed three hours. I just think for the amount of times that I rent from U-Haul I could get a little grace. You guys offer me free storage units which I never need. I only use trucks and it would be nice to get a little bit of grace. That’s all.

Rating:

5.0

We had a very good experience renting from this location. Chris was very nice to work with. He made sure our rental process went as smoothly as possible.

Rating:

5.0

All good

Rating:

5.0

I rented a tow dolly. Concerning the ratchet that fastens the straps that go over the tire . I have used that type of ratchet for many years, but yours are hard to work with. Some people probably struggle immensely with your ratchets . The tow dolly did work well. I was happy with its performance except the ratchets. An employee named Lee took care of me. Make sure you keep him. He is exceptionally professional, courteous, kind and very competent. I was impressed.

Rating:

5.0

Everything went smooth. Reps were extremely helpful..

Rating:

5.0

Manager and staff were very friendly and accommodating!

Rating:

5.0

Na

Rating:

5.0

Keep the employees happy. The young lady that checked us in was wonderful!!! She answered all my questions, knowledgeable, friendly, and efficient.

Rating:

3.0

need more than one emplyee

Rating:

5.0

Everyone involved in the hitch install was very professional and thorough. Great job! Would highly recommend.

Rating:

2.0

Last time I rented here the ladies were great…. This time I ended up hooking up the trailer and everything by myself because it was taking the guys so long. On top of that the trailer door and lock were so rusted it was hard to close and open the door.

Rating:

3.0

Check in was very time consuming...I recommend that customers use the "pre-checkin" option. Took 45 minutes from my designated pickup time to get my truck. One person was working the counter with many customers waiting was frustrating to everyone. Drop off was quick and easy though.

Rating:

5.0

Our representative Chris was fantastic from end to end

Rating:

4.0

The ladies at the Shillington location were excellent. They made sure that my pick up went smoothly and they took their time to explain everything to me. It was after I left that the nightmare started. The hitch that I had rented had an issue with the left tire strap. I couldn’t get to release until I had an engineer from the hotel come help with it. It took over 45 minutes to get to release. Also the dashboard kept flashing that the gas cap was open when it wasn’t. This happened halfway/2 hours into the trip, SMH 🤦‍♂️!

Rating:

4.0

No problems, picked up a trailer and got the job done. Staff was good, informative. There was a little more customer volume then one employee could handle there when I arrived. Saturday morning , should really have more help but he got it taken care of. Not employee's fault in any way. Cost of rental was reasonable, I will use them in the future. Already suggested them to a friend.

Rating:

5.0

Everything was pre-staged, ready and organized. In and out of the U-haul Yard quickly and right to our moving site!! Can't ask for much more!!

Rating:

4.0

Chris was great! Some other guy I spoke with on phone when I called back with an issue, not so much 🫤 - eventually, two gals from the main offices fixed my problem over the phone and all was well !!!

Rating:

5.0

Everything went great. No improvement needed!!

Rating:

1.0

Absolute disaster, a completely ridiculous experience. The first truck you gave me HAD A WHEEL FALL OFF ON THE PA TURNPIKE! It almost killed me. We were then stranded for two days waiting for you to figure out if it would be repaired or replaced with a different truck. TWO DAYS! I was told my rental would be extended for the two days lost to this, IT WAS NOT! I was told my two nights hotel cost would be refunded to me, IT WAS NOT! (and I sent the receipts to you TWICE) Of the four different people I dealt with at roadside assistance, only Anthony (the first person I was connected to) genuinely cared about our situation and followed through on the things he said. The others did not do what they said, never followed up. Overall, U-haul showed that they simply do not care about their customers at all. This was a nightmare for my family, and I will never again use your services. You are absolutely horrible.

Rating:

1.0

I’m very disappointed with uhaul. I booked my reservation for a 26 foot truck a month in advance. Was called the day before my move and was booked at another location. When arriving on moving day was told we my truck was not available and had to settle for a 15 foot. Then when confirming my reservation in person was told they couldn’t book it due to past due bill that I had. It was for a move and a person I never knew before. Needless to say I don’t think I will ever use uhaul again.

Rating:

5.0

It was very easy - the gentleman was very easy to work with... kind, friendly and efficient.

Rating:

5.0

The gentleman who worked there was a pleasure to deal with.

Rating:

5.0

👍🏻

Rating:

5.0

Helpful, efficient staff. Despite impatient customers making rude comments, the gentleman that assisted me with my equipment reservation and pickup made it easy and quick, as well as thorough.

Rating:

3.0

Understaffed, customers had to wait too long

Rating:

5.0

Great service

Rating:

4.0

The staff was very helpful n friendly, the only problem I experienced was the trailer brakes were engaging way before the truck which made the driving a little sketchy because anything more than very light braking n the trailer would lock up.

Rating:

5.0

Staff was very helpful . Great to work with.

Rating:

5.0

Excellent service! Made moving across country so easy! Would recommend highly!

Rating:

5.0

The employee working was awesome !

Rating:

5.0

The girl at the checkout counter was super helpful!! And Eagles fan!! GO BIRDS!!!

Rating:

5.0

Ray was great and very helpful

Rating:

5.0

The pick up at Shillington could not have gone better, great friendly person to take care of the entire transaction. Could not be happier with the experience in Shillington.

Rating:

5.0

The customer service was excellent.

Rating:

5.0

Staff was beyond helpful. Chris got my storage unit ready quickly and explained how to get into unit which made it very easy for the final part of my move. Thank you U-Haul!!!

Rating:

4.0

had a young man named Chris who care for my needs very thoughtful

Rating:

4.0

Chris did a great job…above and beyond, retrieving my turnpike transponder that I left in my truck rental. Thanks!

Rating:

5.0

The manager Chris was very VERY helpful and then after I had requested a hand truck since I had forgotten mine? There ended up not being one in my rental either so he refunded me the fee and I think that because I was so close to the rental facility (U-HAUL in Shillington) that had I said that I really needed it? He would have either delivered it to me himself or had one of his employees bring one to me? But my friend was already bringing his.

Rating:

5.0

Super fast, unhooked and it was good. Thanks!

Rating:

5.0

Check roof of truck

Rating:

5.0

Van had dog hair on seats and strong odor of dogs. Otherwise, it was a great experience.

Rating:

5.0

Chris and his gang took great care of us!

Rating:

5.0

Nice people everything went without any problems

Rating:

5.0

Excellent staff and customer service. at the Shillington PA location.

Rating:

5.0

Absolutely nothing If it ain't broke,why fix it

Rating:

5.0

The customer service was excellent thank you U-Haul

Rating:

5.0

easy, in store customer service was helpful. Thank you!

Rating:

4.0

Improve the people on the Reception.

Rating:

5.0

Todo estuvo perfecto muchas gracias

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service by Chris Moyer

Rating:

5.0

The manager on duty has a great attitude

Rating:

4.0

Chris does a great job!

Rating:

5.0

Estoy muy satisfecho con su servicio

Rating:

3.0

I did not even know about the facility that I ended up renting at by accident. I went to the wrong building thinking it was the one I had rented at. The supposedly “4’x6’” unit that I rented required me to stand my modest-sized couch on end to fit it inside. There’s no way that unit is six feet in either direction. The door latch does not match up with the hinged flap that is supposed to be used to lock it. I had to have someone physically wrangle the lock into place. The lock was not present inside the unit as was supposed to be the case, so I had to go ask for one, and it was just luck that I happened to get there while they were still open. I can’t believe that I’m paying $80 per month for this.

Rating:

5.0

Chris went above and beyond for us with all of our truck rentals and storage needs. He’ll be my go to guy moving forward.

Rating:

5.0

No coments

Rating:

5.0

Wait time for service at counter was too long. Not enough people working.

Rating:

5.0

The associate Amber Garcia..was very helpful she made sure I got all the services I needed..

Rating:

5.0

Chris was very helpful with the storage shed and the hooking and unhooking of the trailer

Rating:

5.0

Chris was exceptionally helpful in answering my questions.

Rating:

3.0

I think the bigger storage units should be on the first floor. Just that you are putting more items in them then a smaller unit.

Rating:

3.0

Took forever to check me in

Rating:

5.0

Very nice storage facility

Rating:

2.0

Went a hole mouth not about to pick up or drop off.

Rating:

2.0

The staff member went above and beyond but had no support from the Uhaul system from start to finish. The system let him rent us an available storage unit but when we arrived at the unit it was padlocked and actually not available for move in. The staff member immediately called his manager and then corporate Uhaul to see what could be done and if there was an available unit close by. Neither were helpful to him and ultimately for us. This staff member deserves better working conditions, he truly went above and beyond to correct a situation that should not have happened in the first place. We lost over an hour of precious moving time to this situation. We now have our daughter's entire apartment crammed into our home, still trying to organize that disaster. We have been moving our college age and young adult kids with Uhaul for years. This was probably the last time though.

Rating:

5.0

The staff are welcoming and helpful throughout the process of getting moving services.

Rating:

2.0

I made an online reservation and had a terrible time with the staff trying to find my reservation and unit. I waited over an hour for them to figure out which unit was mine and they forgot to add my insurance to the unit. Staff was friendly and helpful, yet poorly informed on their system and how to best assist customer

Rating:

5.0

The GM at this location is amazing. He has always helped us and went above and beyond to fix an issue from another store even know it didn’t benefit him directly. Customer service is great with Chris Moyer.

Rating:

5.0

The Gentleman Noah that was working was extremely helpful.

Rating:

2.0

I was in shock when I saw the space to store my objects and the size was no bigger then my closest for over $85 a month. This just isn’t right. I have to cancel my space and look for another storage location which has caused a big inconvenience to my mom as I have been holding her stuff and paying for a Uhaul because I can’t find storage. I am so upset about this. I’m sorry, but I would not recommend Uhaul for storage units per the space for the price they require.

Rating:

2.0

The staff was unfriendly. Wait time was long. Dead mice and mice poop all over my stuff

Rating:

5.0

Great location and staff

Rating:

5.0

They keep it clean and a very friendly crew. They know what they are doing.

Rating:

5.0

Deb was great!!!

Rating:

4.0

None

Rating:

5.0

I wish that there was a ramp or elevator to get heavy and large items upstairs.

Rating:

4.0

The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.

Rating:

5.0

Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.

Rating:

4.0

Thank you for the “free storage” which was not convenient, there was no dolly, no help, and it was on the 2nd floor.

Rating:

5.0

Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!

Rating:

1.0

This location had my license a for about a month and acted like having my identification card was not a big deal. For this reason alone I called customer service and complained due to the lack of professionalism and regard. Customer service apologize for this location's behavior and said that I will be contacted by a manager within 72 business hours. I was never contacted so I followed up with another call to customer service who apologized and put in a specific request to the traffic control manager with a reference ID number of 2651806 and I should have been contacted within 72 business hours by this specific manager. Due to not receiving this call I called again and I was informed that the manager of the Shillington location Debra Antonelli said that she apologized so they closed out the case. However, I never received an apology from Debra and told the customer service agent that Debra lied and has never contacted me let alone apologize. A few days later I am contacted by Debra, which follows, "Hello. I am emailing to apologize if you felt that your issue was not serious matter and I am glad that you have your licence back. If there is something else that can be done for you in the future we will be here to serve you. Thank you for your business, have good day. Debra" My reply to this email was, "While I appreciate you reaching out and apologizing, I am unhappy with the fact that it took so long for me to receive an apology. I am also unhappy with the fact that a representative stated you previously reached out to me directly, apologized, and  therefore the case was closed. However, this is the first time I received an apology. This apology does not sincerely apologize for the inconveniences your location caused me due to having my licence in your possession for a month. The apology does not cover the flippant behavior of Richard who chuckled at the fact that his colleague who I previously spoke to decided to mail the licence weeks after I gave her my address. This "apology" does not resolve my case and I believe I should be compensated for the inconvenience, unprofessionalism, and disrespect I received from your location. -Shyree J. Gonzalez" I did not receive any communication back. Due to all of this I decided I will no longer give my money to this company and removed my belongings to be stored with a company who are respectful, considerate, and professional. When I removed my belongings Debra (who did not wear a mask) serviced me and did not apologize for anything. I received an email that asked for my feedback and when I click the link it states that I've already given my feedback. Usually I'd think that this is a glitch but due to the lack integrity shown by this location I decided to give my feedback another way encase someone did something unprofessional and unethical again. I will also be reporting Debra and this location to the United States Department of Labor's Occupational Safety and Health Administration since I have witnessed Debra interact with/service clients inside and outside the facility without wearing a mask. My move-out date was 6/26/2020 and I expect to be able to see my feed back until the end of August 2020.

Rating:

5.0

It was a good experience all around except that there was no available unit on 1st level but it worked for 3 months we needed it

Rating:

5.0

Buen servicio y halta calidad

Rating:

1.0

Had issues from moment got the storage. Horrible service rude nasty associate. Trouble with my card working to get in storage and several times the "security" door was just wide open

Rating:

1.0

My card doesn't work hasnt worked. The general manager was completely rude and disrespectful I had call your customer service line I was in tears she continued to treat me amd my husband horribly amd

Rating:

4.0

The employees were very nice & easy to work with. Would have been great if we would have had elevator access to the second floor but we managed without it.

Rating:

5.0

Great customer service.

Rating:

5.0

Very pleased with staff and facility.

Rating:

5.0

Debra Antonelli worked with us and has in the past. She is very professional and understands her product/facility. Always helpful and patient. Thank you.

Rating:

5.0

Very helpful with all my storage needs. Thanks!!!!

Rating:

4.0

Debie was great to do business with. Always polite and eager to address concerns. The motion sensors for the lighting were far apart and I would have to walk in the dark at times though.

Rating:

4.0

Very friendly & helpful manager - Rich. Other employees not as friendly or helpful.

Rating:

5.0

Everyone was very knowledgeable and helpful in answering my questions. Big thank you to John, Richard and the manager Debra.

Rating:

5.0

The staff was very accommodating to my needs.

Rating:

2.0

My storage unit that I have confirmed reservation for (and did the reservation immediately after talking to rep in location), was given away. Manager was rude, could hear her talking in background!

Rating:

5.0

The location had everything I needed to make to move go efficiently

Rating:

5.0

Totally happy with the experience.