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Kristin BCustomer Reviews for U-Haul Moving & Storage of Socastee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff member who hooked up the trailer was very knowledgeable, professional and friendly.
ANTHONY FThere was an odor in the van, possibly a dog's scent ...
NATALIE CExcellent servicev
ANGEL TBest drop off ever!
Steven RThe people were great - apparently though - when I went to pick up the truck and auto transport - she switched the auto transport due to some damage to the one I was to pick up - which was fine - she just did not record it which caused confusion when turning it in.
Jay DThis facility was so helpful easy access to supplys very clean. Pricing is very reasonable and friendly. I will definetly use facility again if ever need to.
CHERYL K | Overall ExperienceSuper fast service dropping it off. A+
William ASebastian was very friendly and helpful in a stressful time for us. That means a lot!
KIMBERLY D | First ImpressionsVery communicative and transparent. Appreciated the contact via text and email though every step.
Beth BWent above and beyond. Had brought my own part and turned out it was a bit bent. The installation expert got it bent back into shape and had even put one of my front blinkers back into place
Savannah MHated, hated photo app. Why is the customer responsible for proving they did cause a scratch or dent. Your app shifts responsibility to customer to prove a negative. That they did cause pre-existing damage. If customers misses a spot later found they are potentially responsible. App also confusing. What is different between uploading and adding photos. Unclear. I loaded the van in less time than I used the app. Adverse to using UHaul again.
GORDON PNo improvement needed!
SUSAN HLADY WORKING WAS APPARENTLY A NEW PERSON BEING TRAINED BUT NO ONE HELPED HER, SHE HAD NO IDEA WHAT I WANTED IN A TRAILER FOR A SHORT TIME USE. I HAD TO KEEP GOING OUTSIDE TO CHECK ON THE ONES SHE WAS TELLING ME ABOUT, SEEMED VERY FRUSTRATED THAT I HAD NOT BOOKED ONLINE.. I ALWAYS HAVE USED THE SMALLER OFFICE ON 707 BUT WENT HERE BECAUSE THEY HAD TRAILERS. SMALL OFFICE ALWAYS ON POINT. SOMEONE NEEDS TO TRAIN THESE PEOPLE. SHE WAS NICE BUT SURELY NOT TRAINED WELL ENOUGH TO DO THE RENTAL ON HER OWN.
DONALD TThere were enough pads but when thwy loaded the unit it were not used and the majority of my furniture got knicked and scratched. This is from the movers in Myrtle Beach Sc
Joseph W6-7 emails for ONE rental is excessive.
RAYMOND RI pull up, parked, gave the key to the person doing the cleanup / check in and I was off. Very easy and simple.
Howard DThe truck was old with 133,000 miles on it. It rattled and had a hard time shifting into third gear. Someday I hope to rent a newer truck.
SUSAN HWorst experience ever had got told the trailer was in one place was not there has to drive 26 miles away to get one
MICHAEL HNeeded a van to move some furniture in the afternoon. This price is similar to Home Depot $19.95 rental but u get it all day instead of 70 minutes. They charge for milage though, so local moves worked out for me.
STEPHEN TKeep up the good work...
BRADLEY STruck battery was bad, died on me 4 i told them about the battery was bad they didn’t say anything. I never come back at this place, front desk not helpful at all. They kind of rude
FRANCISCO RHave equipment at the location that was guaranteed when reserved.
VICKI CAll good
HENRY BCheck or replace ratchet straps that are attached as they are in need of repair, grease. NOTE: I rented a car trailer.
roberta jEverything was very good!
GILBERT HThe person that checked me in was very pleasant helpful and efficient. She did seem all alone, and very busy. Several customers were waiting for service.
ALAN CFriendly staff , quick service and the trailer was in excellent condition!
GARY MWe rented a cargo truck. It’s wasn’t horrible but it was definitely not clean well and smelled strongly of cigarette smoke. So bad we had to ride the whole time with the windows down. Overall the truck ran well.
Suzette CThe process was seamless from start to finish. The staff was friendly, knowledgeable and efficient. First time using and would use again.
Tammy SMelissa was so friendly and helpful with delivering my U-boxes. The world needs more people like her! Thank you so much Melissa!!
penelope LWorst cust experience ever! 12-23-2025, three new employees started on 23 Dec, at no fault of their own they could not help. Annmarie was in a terrible mood. Sign on front door said call her, she answered with a mad temper, said she was unloading a box truck, would be there when she finished, waited 30mins called her back, said she was busy and to wait. Second name on the door “call Samson”. Called 4 times no answer, look at the cameras, 6 of us waiting for Annmarie. She assigned me 2161, that was rented, then 2160, that was rented, ended with 2131. When I returned the box trucks had to walk the property to find Annmarie, she was still in a bad mood. A second black female called in, line of customers at the counter, Annmarie said hello to her, she did not respond and went outside to wash trucks. Annemarie called Samson, complained about her and asked for help. This was a worse case scenario for how to deliberately provide poor customer service. Robert Conley 757-324-9119
Robert C | First ImpressionsVery easy and professional
Robyn rI wasn't going to comment, but since you asked. 12/7 I reserved a 10x10 unit. 12/8 Found out it was 2 5x10 units. I thought that would be ok, but I really wanted a 10x10. 12/10 Went to the facility about 9:30 am; it was closed; around 10:00 am a manager from another facility came to open up since no one was there; he gave me a new 10x10 locker, but it only had a single door and I wanted a whole door; since he was very busy taking care of customers, I decided to come back the next day. 12/11 The actual manager was there and training someone on the computer; he assigned me a new locker and I returned one lock; I put my stuff in the locker 1032 and locked the lock; I know this b/c you cannot take the key without locking the lock, and I had the key. 12/? My key card did not work so I went to the office. Ann Marie (?) not the manager. I went to the locker, and my key did not work. She went back with me to verify. She said they did not cut off locks, so she didn’t know what happened. She texted the manager, and I said I would be back. 12/16 The manager went with me to the locker; my key did not work; manager somehow found the key for the lock on the door; my stuff is still in the locker, but someone had put some stuff in a cart in the locker, not me. There was no explanation as to how my lock was removed and another put in its place. 12/17 Since security is lax and no one bothered to explain how someone removed my lock and put on another lock, I decided to vacate the locker. I am fortunate that I did not have anything too valuable in the locker. I emptied the locker and rented one at an Extra Space facility for half the price. Needless to say, I was very disappointed. No one even offered to find out how my lock was removed and replaced with another.
George W | Overall ExperienceThe staff was helpful.
BRUCE GBecause of issues at the uhaul storage facility at 5604 Kings Highway in Myrtle Beach, I was sent to this location.
John M | First ImpressionsThe young lady who assisted me was super nice and extremely helpful. Her willingness to help and demeanor brighten up my stressful day. Thanks for being kind.
Daniel VThe service was extremely slow for renting a vehicle and returning a vehicle. They definitely need more employees working at the busiest times. But my first interaction with an employee named Unique was absolutely amazing! She was extremely professional and helpful!
DIANNA SSo helpful and friendly Samson was the best.
CAROLINE CMelissa is awesome! Such a rock star! Thank you!
CINDY CNothing needs to be improved. The young man was polite and very helpful!
JUNARA JThere is nothing to do to improve because the location and the sales person was excellent she helped me out tremendously I am very grateful I give you 10 million stars
BILLY SThe office woman was very pleasant welcomed you When you first came inside. She was with a customer said she would be with me in a moment after she was done helping the customer she was with. She was very professional. I'm sorry I forgot her name. But she explained everything how it was supposed to go and it did I had no problem getting in or out like she showed me. Please pass this along to her. Thank you Laura M
LAURA M | First ImpressionsI really gonna miss this service. I will be back if I need to.
katherine W | Overall ExperienceOverall positive experience. Process was simple, representatives were cordial, and friendly and helpful.
Salvatore DI reserved 2 furniture dollies, and when I arrived I was informed that they did not have them. The truck did not shift well and burned an excessive amount of gas because of that.
KAREN Kthis facility does not even deserve a 1/2 star. I would NEVER recommend anyone to them. I am not sure how Sampson got to be GM but at this point The Coporate complaint that was filed and send to the Regional manager also. I will let them handle it.
CYD S | Overall ExperienceNEVER would I recommend this store..
CYD SI had an excellent experience, Unique was a pleasure to deal with. She was friendly, knowledgeable and very helpful helping me choose the right storage unit type. She is a huge part of the reason I would recommend this facility.
Maureen K | First ImpressionsGreat customer service
RICHARD KI left my receipts and my airport in the vehicle I rented. I will call in the morning.
RANDY MGreat location, the best customer service and super nice and clean! Highly recommend.
DANIELLE KAllow vans at another drop city
dennis pVery rude the first time we dropped off the truck!
RALPH LAll was well until I went to close my unit. I finished emptying and cleaning my unit before store closing hours. In the office were two ladies not paying attention to me or the time because the door was locked. They saw me but didn't acknowledge me. I left. The next day , I was treated rudely and abruptly. Good experience until the end. I close my unit a week early from my rent paying day.
Doug S | Overall ExperienceBad management Over all very dissatisfied will not use u-haul storage ever again. This was a brand new facility when I moved in on Easter week 2025 I am a very patient person but you have to wonder if the management was in over his head considering new employees needed guidance but he’s out on his skateboard
JASON U | Overall ExperienceI could not believe they rented out the truck they have me. It was in n horrible shape, shook and pulled to one side at 40mph, the dashboard was so cracked you couldn't read the speed, gas levels etc, the wipers were dry rotted, the inside of the cab and windows were filthy. I have rented from Uhaul many times and this had to be the worst experience ever. I could not believe you would even allow a vehicle in this shape to be rented especially long distance. I spent years working for a company that did Uhaul and no way would we have ever rented a truck in this shape out- it would of been taken out of service for repairs and maintenance. I would be embarrassed as a uhaul center to even hand the keys to this truck to anyone. I have always used uhaul but I guess over the years the standards for your vehicles have decreased and with so many other options out there. Ai highly doubt Uhaul will ever be my first choice ever again.
KELLY GFriendly knowledgeable staff took care of my checking ASAP could not have asked for a better experience
SHAWN S | First ImpressionsMy only complaint is that whenever I had a question or went inside to pick up my rental truck there were never enough employees. On more than one occasion I was told by multiple different employees, “I’m the only one here and it will be a couple minutes.” Not to mention the line I already had to wait in due to there only being one employee. And the 2 times I had to call no one ever answered the phone. Other than that the storage facility area is awesome and convenient. Lots of carts and big elevator helped moving in and out smooth. Had a 10 X 15 locker so I had a lot of stuff.
Stefanie Z | Overall ExperienceThis U Haul facility is great. All the staff are very friendly and go above and beyond to help with whatever your needs are. I definitely would recommend this particular facility on hwy. 707 in Burgess community. Bar none, 5 Stars from me!!!😊
Jacqueline W | First ImpressionsAmazing staff. Friendly, knowledgeable, and accommodating.
ZACHARY T | First ImpressionsI was very impressed with the Socastee U-Haul on State Highway 707. They were extremely kind and very easy to work with! And their store was very clean!
JEFFREY P | First ImpressionsA very well kept and spotless storage place will be using it again
JOHN M | Overall ExperienceStafford's amazingly great very friendly and helpful
JOSEPH K | First ImpressionsEverything was great and I would Usually again and recommend friends to use your facility thank you
CARL F | Overall ExperienceDisappointed that my unit was not pro rated when I cancelled.
JASON P | Overall ExperienceManager never followed through with a problem and the district manage never follows through either. Very sad way to do business. Had to call 1800 number to final get the service I should have been able to get locally.
MICHAEL N | Overall ExperienceWas good till it wasn't. Had a question about the gear shift handle in a truck I rented. There was quite a bit of slop in movement. Brought it to the attention of the manager who was nothing but nice and helpful. There was a male emplyoee, around 35 sitting and the front desk who was asked by said manager to go check the function of the gear shift as I was concerned about it failing. He was visibly annoyed by doing this. He and I went to the truck, he sat it the seat moving the lever in a childish manner. I attempted to explain my concern to him and his reply and was much less than professional. Making statements asking if I was sizing him up. Will never again use your company.
Michael M | Overall ExperienceYes very friendly
LEVERNE D | First ImpressionsGreat facility pristine conditions family run
Unique T | Overall ExperienceModern facility and it feels safe.
James T | First ImpressionsWhen you call the location, you get transferred to a central number, they take your information. But no one returns your calls. I recently received a callback 3 days later and they still had not closed my account even though I moved out on the 30th of August the person said I would receive an invoice showing paid in full and closed, instead I got a survey inquiry.
SCOTT R | Overall ExperienceWell lit storage facility.. Seems secure enough while I was using it..
Steven V | Overall Experience0 they would not help me
Larry M | Overall ExperienceHelpful attendant
James R | Overall ExperiencePeople were extremely nice and willing to help on every step of this service. Thank you U-haul.
Asim K | First ImpressionsVary friendly people and helpful people
Bradley H | Overall ExperienceEverything was clean and nice the staff was very friendly And kind
CARL F | First ImpressionsStaff was very professional , The place was clean .We were in and out
RICHARD M | Overall ExperienceThe two assistants at the counter were very nice and helpful when I was going through a very stressful time. They helped calm my nerves, and I really appreciated it.
Lora G | First ImpressionsThe first day I was there to get a truck I had to wait 15 mins.. the guy that was there just sat and kept saying the person was in the bathrm and if he didn’t come in 2 mins he would help us.. then he said will give him 5 more mins to come back.. I total time we waited approximate 15 mins.. that was ridiculous!!
Steven V | First ImpressionsSamson. Savannah and Penny were VERY nice and extremely helpful! If I lived in Myrtle Beach, I would use them all the time. It was a good experience thank you.
debby g | Overall ExperienceWhenever I went to this location,I was always greeted by a staff member that asked if I needed any assistant with anything. On the last day that I was moving out,there was a problem with the automatic door opening. I went to the office to mention it to attendant. He came right out and figured out that someone had shut off a switch on the inside,locking the door. He turned it back on and everything was good after that. Very friendly and even asked if I needed help with moving anything.
glenn s | Overall ExperienceI was a pleasure to work with the employees. They’re very helpful.
Phil G | Overall ExperienceMa and I wanted to move down here to live the beach life. So we packed up our belongings and headed for Myrtle, Myrtle Beach that is. Now our kinfolk said you’re gonna need some storage for all your belongings. That there truck rental app had a deal that just couldn’t be beat! We put our belongings in there and met some really nice employees along the way, but the journey is over and we were happy!
Michael H | Overall ExperienceYoung woman at the desk wonderful, good personality and helpful
Michael M | First ImpressionsSamson, the general manager, is the kind of person any company should hold onto for as long as they can. He makes that location run; helping customers, helping staff troubleshoot on the spot, finding solutions to difficult problems, and putting the customer first.
NICHOLAS H | First ImpressionsCheck in staff was excellent in helping me sign in. Other on property help was very friendly in showing me exactly where my unit was and how to get in and out of the drive in section to unload.
glenn s | First ImpressionsThere are diffidently kinks that need to be worked out in the security part of the building. Getting into the building proved difficult for myself and many other people making it extremely inconvenient. Please resolve these issues as soon as possible for future renters at your facility.
John S | Overall ExperienceKeep up the good job
JOHNNY R | First ImpressionsGreat staff! Very helpful and quick. Clean facility.
CHARLES W | Overall ExperienceVery helpful, personable and courteous employees.
CAMILLE H | First ImpressionsRest rooms unable to use no tp multiple times some customer service reps were unpolite.
THOMAS M | Overall ExperienceThe help I got from the ladies at the desk was beyond excellent
JOHN L | Online Move InMuy buena atención excelente
Alberto T | First ImpressionsStaff was great! Can’t remember the manager’s name but she was super helpful and got Samson to help us. They both did a great job!
CHARLES W | First ImpressionsSamsung and the staff was excellent. Very helpful. Answer a lot of our questions.
Phil G | First ImpressionsI couldn’t be more pleased all the way around, excellent service, very knowledgeable and helpful and friendly staff.
CHERI H | First ImpressionsBeautiful brand new facility
Tim B | First ImpressionsStaff is beyond what is considered helpful and courteous for whatever you are in need of, and answer every question to the fullest. They even help work around the app that seems to have a few flaws to help you get the service you need.
BRIAN G | First Impressions