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Latassia SCustomer Reviews for U-Haul Moving & Storage of South Bluffs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciate all warm and kindness that was giving and shown
MARY C | First ImpressionsMoving in and out my unit was a breeze. From finding movers to making sure all my belonging was safe and secure. My experience comes from a 3 and half years time span. It was excellent from beginning to end.
Jamecia P | Overall ExperienceStaff is great!!
meg g | First ImpressionsAll of the associates at this location went above and beyond and were completely helpful. Super professional super nice.
Lisa JI will ready again if I need to .
Tina H | Overall ExperienceI went online days and advance to book everything I needed come to the store nun of the items I booked (Dollies) where available so I had to take a utility dolly even doe I need an appliance dolly and a furniture dolly then I was told one price on the internet when booking get to the store whole different price the employee couldn’t even explain to me as to why it was two different prices if you’re working there you should know the ins and outs of the business I was given my key wasn’t told where the truck was located or anything and I was assisted by someone name Mario unprofessional disposition nasty
melissa fAngelo, the general manager of this facility is so awesome!! He was extremely helpful and personable, I highly recommend this U-Haul Location!
JACKSON CGreat customer service!!!!!!!!!
Temika S | Overall ExperienceEveryone was nice and polite
VERONICA MGeorgette was friendly, professional, and extremely efficient. The entire process was so fast we were able to move our things in the same day. And the rates were extremely reasonable. We thought they were teaser intro rates but were so pleased to discover this was normal.
ALISA G | First ImpressionsI think everything was good friendly people nice and courteous
RUBY BThe guys were very professional and helpful. Took time to help me understand the whole process. Communicated
JACOB GThis is the best location to go to!! Everyone is so friendly
Erica ANo improvement needed..I'll forever come to this location..I'm always satisfied
JAKIYA VExtremely helpful, professional staff
JON HAssure the trailer has been swept out….small metal parts were still in the trailer
ROGER TReturn drop off was the same as above.i did not have to even get out to go in everything was in the system and taken care of.The smoothest return ever.
MAGGIE LThe employee who assisted my son and I was amazing. He showed us where our unit was located, how to enter using the swipe card, etc. He was absolutely great.
LaTarsha B | Online Move InIn store sales associate was very nice and informative.
JESSICA SReceptionist was very polite
PATRICIA HORGANIZED AND PREPAIRED CHECKOUT. CONTINUE SAME SERVICE.
RUFUS MMy sons emptied out my storage while I sat in the truck. Now that I'm putting things in place I notice two lamps are missing. I believe they were left in the storage room. I checked the truck but I didn't check behind them with the storage room. Could someone check please and thanks. That has no bearing on my experience with u- haul.
LAQUITA W | Overall ExperienceLove the storage facility now
MONIKA C | First ImpressionsAll the workers in the office deserve a raise. I have never had a bad experience with this U-haul. I have used this facility for over 3 years and not one bad experience. Maybe i'm just lucky.
Christopher M | Overall ExperienceNothing
JOEL WI loved the whole process; everyone was so nice and accommodating. I would recommend this U-Haul storage facility to anyone. Thanks for your service.
Fonda G | First ImpressionsAngelo gave the best customer service experience. He was polite, explained everything in full detail and his customer service was exceptional 🥰I would recommend this location to everyone
ANIKA G | First ImpressionsThe staff was very friendly
Sheila H | First ImpressionsGreat service from Nashville to Memphis keep up the great work...
carl t | First ImpressionsBest storage place ever!!!
Nate F | Overall ExperienceI cannot believe I discovered this location so late! I don't care about the mileage, I will use this location from here on. The building is huge, beautiful, and squeaky clean and the entire staff has the most pleasant attitudes in Memphis! I kinda don't want to recommend here though because then everyone will want to come here too lol.
JASMINE CKeep doing what you're doing. Professional and helpful. Thank you!
BETTY SYou can tell that these guys pride in their business. Would recommend
RICHARD CThere are so friendly when you walk in everyone speak if you need help with something they are willing to help you with it 🙂
monica m | First ImpressionsNothing
VERONICA WVery knowledgeable and helpful
DONALD CReturned the equipment a day early and still got charged the same anyhow .
LARRY LWonderful
Mikka AManager is OUTSTANDING!!!!
Toni E | Online Move InThe two guys that helped me were very knowledgeable and professional. I would definitely recommend this facility to anyone needing to move or store something.
DARIAN L | First ImpressionsThe only improvement I would recommend was that I was not told that the fender of the auto dolly swivels down so that you can open the car door once on the dolly. I was told many other things, but not that. So I had to crawl out of the back of my car because I did not know I could lower the fender. I feel like that is something that should be mentioned when hooking up the auto dolly. Other than that, it was a pleasant experience.
KEVIN RThe staff was very knowledgeable about everything.
darian l | First ImpressionsThe staff was very professional and understanding of circumstance everyone should aim to be as efficient and professional as this group of people
LAQUANDA SThe good folk on W Illinois Ave are just that, GOOD FOLKS. In and out no fuss no problems. Outstanding. The person I dealt with at the Summer Ave location....not helpful in the least. Did not even attempt to help me find what I was looking for. AND chewed on her fingers like a child the entire time. That's just nasty.
CLIFTON BNothing. Although I did not get my receipt from them they said it would be emailed and I have not gotten it.
JAY JGreat service
REGINALD PStaff was very nice!
DONALD JCustomer service person was not ready to engage customers. Her “thinking cap” was definitely not on. Made too many mistakes.
ERIK HNothing, they are already great!
Larry BExcellent excellent excellent experience and customer service. Storage facility is extremely clean and convenient!🥰
Charlotte FThe employee's were very polite!
Larry BI used this storage center and I am pleased with the staff as well as the location. If I need it in he future I’m sure I will have no problem getting a unit again. Thanks 😊
Javiona T | Overall ExperienceThis facility was huge and clean and especially fast with service! I could not be happier and I would definitely recommend.
DAVID Byall are a rip off and would not recommend yall to a soul …
CRYSTAL JStaff was friendly and welcoming.
Tomegia BTERICA WAS AMAZING! BEST CUSTOMER SERVICE IVE EVER HAD WITH UHAUL
KRISTIE TThis is the BEST U-Haul Moving & Storage company in Memphis. Always professional, respectful and attentive to the needs of the customers. I was just about to give up on U-Haul due to a bad experience I had last week on Union Avenue. They charged me twice and I returned the truck on time. This manager at U-Haul at 137 W. Illinois Avenue, Memphis, TN 38106 has always been superb. As a customer of U-Haul for 25 years dealing in antiques, it is refreshing to have service like this location.
Carnita ALove the service , and great staff
DEMETRIOUS JTook 6 hours to install hitch. Technician had to have help completing install. Other than that it is a great facility and the General Manager is super nice and accommodating.
Daniel SThe owner of this location, Claudia, is amazing! Anything I needed help with as far as the truck/moving equipment/storage unit she went above and beyond in assisting. If you ever have any issues talk to her first!
Joseph PExcellent!! - Collegeboxes
Collegeboxes AVery helpful!
LADREVIOUS SExcellent!
Collegeboxes AExcellent!
Collegeboxes AYour pricing is ridiculous. A ,$19.99 rental ended up $80.
KENNETH NThey are awesome
Shameeka H | Overall ExperienceWouldn't rent from anyone else but them very nice employees and the manager is phenomenal helps with everything so helpful
Cynthia E | Overall ExperienceThe app crashed when I did an after hour return. I had to take pictures on my phone and worry about whether or not they were going to charge me a service fee. When I tried to log back in to the app to redo the check in my profile showed the truck as already returned.
Anne HThanks to the team at uhual Mrs claudia and her crew Are very passionate about their clients and the transitions of moving. The location is close to our hearts and we are Grateful 🥹 thank you very much
April WEverything was good
Karee C | First ImpressionsThe process was fast and easy. Trailer was ready to go and was clean and in great shape. The owner was incredibly kind and helpful. Great experience.
Robert WGreat service!!!
JUDY CThe store helped me so much. Thank you guys
Nia BMy entire experience was amazing! Service was top tier and the associate that assisted me was such a kind woman!
Keedra BCustomer service made the process convenient and easy.
TERICA BLove love love this location . Shout out to Ms.Claudia , Georgette & Angelo. Most helpful people at this Uhual location. Even though the storage was inside a building my movers had no complaints
Tinoshia H | Overall ExperienceWhen I returned the truck and it was inspected, I asked was there anything else, the reply was oh no Mr. Bridgewater you're good to go. When check my credit card statement, there is an additional $50 that was charged after I left. If the gas, mileage or anything warranty additional cost, I should have been informed at the time of the transaction. This is totally unprofessional and unacceptable.
Ralph BThey remembered me as a repeat customer and helped me in the pouring rain
John DGeorgette and Rob helped me so much. I have never realized you offered cl8mate control. At last minute I needed to store a valuable grand piano. You had exactly what I needed and I lucked 8th a promotion price. Without their excellent help, I could have damaged my piano. BTW Claudia, GM, is also tops. She was off in Sunday and the others filled in for her and did a great job.
Rene K | First ImpressionsN/A
Eric EIt was a little difficult to get in
LATUNDRA K | First ImpressionsThe representatives were very professional. The young lady that helped me was very knowledgeable and provided exceptional customer service.
DEDRIENE RGreat
Mike KThe staff which was in charge of the return was very pleasant and has a good personality
Johann PEveryone was nice and very helpful. Thanks again for your excellent customer service
Teresa H | First ImpressionsNothing. Everything was excellent!
Demetrius SEverything and everyone were perfect. The manager was helpful, knowledgeable, and professional. She was great!
Gary NStaff was very helpful, displayed great customer service and professional experience.
Jacklyn H | First ImpressionsMrs. Watson's personality and professionalism were exemplary. She is an valuable asset on so many different levels. We are grateful for YOU, Mrs. Watson.🙏🏾🙏🏾🙏🏾 The older male Caucasian was typical for this region. We do understand that it may be just be conditioning.
anita RClaudia helped me at my pickup location. She is absolutely amazing! I love her attitude, how friendly and helpful she is. She is an all around wonderful person!
Jeana YThey were awesome , I would love to work for u-haul
richard o | Overall ExperienceMrs. Claudia is heaven sent!
Jasmine M | Online Move InI recently booked a one way cross country trip. I've rented from departure location many times with no issues. This was the WORST experience I'd ever had with U-Haul. Departure location wrote contract incorrectly, which sent me on an impossible journey of misinformation, lack of information, & lack of concern. I was sent in circles with no one helping until, Ms Claudia & Georgette @ South Bluffs. These two ladies showed genuine concern & interest in helping resolve the conflict. Ms Claudia went above & beyond with regular updates to me & excellent communication to Georgette over the phone. After the hours these ladies put into getting things untangled I finally felt relief & confidence that I had the right people!! Ms Claudia & Georgette I thank you. I hope these ladies get the recognition they deserve!! Dee
DEVAKI R | First ImpressionsGreat
Gwendolyn H | Overall ExperienceMs. Claudia was always so helpful and kind. She always made sure my needs or concerns were addressed. Great Location. Great Leadership.
Jaylon W | Overall ExperienceIf I had to store or rent a U-Haul again, I would definitely come back to the facility. This location offers trucks, rental, supplies, and storage units, . making the moving and shortage process in one stop shop. My experience was positive from start to finish. I had to make emergency and unexpected moves due to unfortunate circumstances and staff was friendly, and helpful. No wait times or long lines. The unit is very well-maintained, the security is top-tier, the office is fresh and bright, the hours are generous,, and customer service was top tier.
Erin A | Overall ExperienceI GAVE FIVE STARS BECAUSE MRS.CLAUDIA AND HER STAFF WAS KIND AND POLITE.THE FACILITY WAS ALWAYS NEAT AND CLEAN I DEFINITELY WILL RECOMMEND MY FAMILY AND FRIENDS TO U-HAUL IF THEY EVER IN NEED OF STORAGE...THANK YOU SO MUCH.👍🏿
MARGARET S | Overall Experience24/7 access would be amazing, but great facility!
Omar O | First ImpressionsHelp me very much communication skills are 100.
Joy C | Overall ExperienceI'm not certain of the name of the lady who assisted me but she was awesome. She showed me a example of the unit that I choose online and it was not anywhere close to the size that I needed. So she help me to transfer into a bigger unit. I greatly appreciated it.
Keviena C | Online Move InEverything here at this location was great from the experience with the workers and also the facility was very clean as well
Jherikia W | First ImpressionsWe had an agreement for me to do a payout on my storage. But they went on someone else's word without my consent 😭😢 They put my storage up auction without my consent 😭😔 And I asked the person they said they never gave permission to do such
yolanda r | Overall ExperienceClaudia is a great Supervisor and very knowledgeable. She has great customer service and staff. I wouldn’t go anywhere else. This is a very clean storage and bathroom.
Denozanna M | Overall ExperienceThe staff seem like they genuinely enjoy their jobs. That’s such a rarity these days!
ALEXIS A | First ImpressionsGreat Job
orlando p | Overall ExperienceThe staff was always friendly and helpful
Jeannette C | Overall ExperienceI love this location. Very clean! Staff is always so polite and friendly. You can use the bathroom here which was amazing to me, cuz usually I would never; but had to go right then 😂
Juanita B | Overall ExperienceOnly downside was that I was not given the $69.95 rate that was posted in store for the 5x5 unit. I was charged a rate of $79.95.
RUBEN R | First ImpressionsUnfortunately I had to use these services as apart of the worst day I’ve had in a long time. But these people that are staffed in this particular location deserve the world. They were so patient, kind, I mean a true blessing they went above and beyond to assist. It was the power and motivation for me, the testimonies, reassurance and all. I thank God for sending me in that direction but mostly I am thankful that they showed me that humanity is not lost and kind genuine people still exist. I love you for ever for the blessing you bestowed upon me that day, Ms.Claudia and Ms.Georgia(I think it was) and the other sweet queen with the beautiful crown( I didn’t catch her name) as well as the patient gentleman who assisted. I can’t Thank You enough God know I needed you. Thanks for your true act of Kindness! Happy Holidays!
Daphne G | First ImpressionsAll the employees here are nice and helpful. They always offer something to drink.
JUANITA B | Overall ExperienceAlways professional in every way.
Tina H | First ImpressionsNeed additional elevator, if more than one family is adding or taking away furniture, the wait time is bad.
DEWAYNE M | Overall ExperienceThis was the best storage I have had the privilege of usage. The staff was so friendly and accommodating, always having the facility clean.
Bernice W | Overall ExperienceThe guy with the dreads locks was very professional
Tony T | First ImpressionsStaff always helpful. Lot always spotless and unit always clean before use. LITERALLY THE ONLY STORAGE IVE USED IN MEMPHIS SINCE IVE LIVED HERE AND IVE BEEN HERE 6 YEARS!
Cierra H | Overall ExperienceCustomer service was great
BRENDA W | First ImpressionsGreat customer service, very convenient and secure.
TRACEY C | Overall ExperienceReally great storage space with the nicest staff. I thoroughly enjoyed my experience here!
Caroline F | Overall ExperienceTheir accommodations on my storage unit helping me protecting my things I look forward to spreading the word thanks so much
Sara P | Overall ExperienceStaff was very knowledgeable and nice with a good attitude
Juanita h | First ImpressionsMs Claudia was amazing and her staff professional and helpful. Will be using this UHaul location again!
Joshua S | Overall ExperienceThe folks at South Bluffs were so helpful. They provided Dollies for move in and out. The facility was very clean and cool. Location was very secure. I would store here again!.
Sandra L | Overall ExperienceEveryone had good attitude
Cynthia E | First ImpressionsEverything was perfect and outstanding perfect customer service cleanliness good communication only one problem it's so hot when you're putting your things in the storage extremely hot thank you all so very much looking forward to continue doing business with you all everyone have a very blessed day in Jesus name amen
yolanda r | First ImpressionsThe best storage unit I have ever used
Sherry F | Overall ExperienceMrs.Claudia Watkins the General Manager was very professional and helped me with my truck rental needs and onsite storage as well.I give her 5 stars for great customer services.⭐⭐⭐⭐⭐ Thank you U-Haul !
MARGARET S | First ImpressionsWill continue using their storage
Mary G | First ImpressionsI will use them again
Mary G | Overall ExperienceThe staff is AWESOME!
Taurean H | Overall ExperienceOmg, we're do I start..the process was easy when the rep walked you thru the whole process..the staff is wonderful and very helpful..I would highly recommend this location..the price was affordable..the units was clean..the whole facility was clean and inviting..they made my move a smooth process..
Lashundra V | Overall ExperienceIt's was a great experience
John W | First ImpressionsI would highly recommend this facility to anyone with moving and/or storage needs! The office staff were always extremely helpful and attentive. I stored some household items for approximately 8 months and never had any issues with the facility or staff. Their facility is well-maintained, organized, and convenient- especially for anyone living in the downtown area.
Chenoa S | Overall ExperienceAll the workers were so great and helpful!
Emily M | Overall ExperienceAlthough the facility was very clean and well maintained, there could have been better customer service. I feel as if the people there were not as friendly and welcoming and they didn’t explain the terms of that particular facility well because they were so anxious to leave work like the doors were locked and they had shut the office down 30 minutes before closing, which don’t get me wrong I understand that there are closing procedures that need to be done but when you have 5 people outside waiting and they can physically see you walking around in the office don’t ignore them especially when it’s windy and 40 degrees out. I basically had to figure out where my unit was how to get into it how to leave. When I arrived I assumed I only had to have my access code but that was incorrect I needed a key card to be able to get in luckily they gave me one all while pushing me out the door so I was able to access my unit. But again overall very nice facility in terms of physical appearance.
Gabrielle D | Online Move InIf you’re looking for customer service and clean reliable storage in Memphis, look no further than the U-Haul at South Bluffs on Illinois Ave., Claudia and her staff are extraordinary thanks one and all
James D | Overall ExperienceThe whole staff was very friendly,and knowledgeable, I didn’t feel rushed
Michael W | First ImpressionsAgents were very helpful and professional.
Katrise F | First ImpressionsWell-maintained facilities , courteous staff, and easy access location
Nicholas P | Overall ExperienceI rented my unit for about 11 months I never had any problems. Thank you
SCOTT Z | Overall ExperienceMy experience was great. They are very helpful and professional. I would strongly suggest this location!
Mary G | First ImpressionsVery friendly and professional service
rosalind w | First ImpressionsThank you and have a Merry Christmas.
SYRETTA J | Overall ExperienceThanks so much!
marquis b | Overall ExperienceI'll will use them in the future
Artez W | Overall ExperienceGreat Facility
Harrel M | Overall ExperienceExcellent service and good service people at facility
RAPHAEL T | First ImpressionsThe Management and staff were very helpful on the days I was there. I would definitely recommend this location to all my friends and family.
Willie G | First ImpressionsThe worker was real nice and friendly and helpful.
Geraldine M | First ImpressionsMrs Claudia was amazing very nice person to deal with I wish everyone was as helpful and pleasant as she was with me
AVALON W | Overall ExperienceGood clean indoor facility with 6 floors, 100s of cubicles of all sizes, and a card-access elevator, card-access doors from the outside, card-access check-in and -out, and cameras ALL OVER the place, even a camera inside the elevator... Nobody's getting into this place without being issued a card... I'm confident that my stored belongings are absolutely safe... As you walk thru the corridors, the overhead lighting follows you, turning on in front of you and turning off behind you... Very nice touch... I love this place... They're more expensive than other storage facilities, but you get what you pay for... I'll give this facility and the staff responsible for it 6 out of 5 stars...
Christopher S | Online Move InMs Claudia has a great business in an unlikely neighborhood. Well done. Friendly staff, helpful, good value, and a safe place to store my stuff. Thank you for making a difficult move so much easier.
Katrina S | Overall ExperienceThe South Bluff Location is our Place to go. Friendly and helpful staff, very clean storage and shop. U-Haul Memphis = South Bluff!!!
Hanns D | Overall ExperienceHead of staff is terrible. Tone of voice turns you off. She is angry and mad all the time. She needs help. I know: good help is hard to find. You're stuck with her. GOD bless.
Michael L | Overall ExperienceClaudia and Tesh took care of us. For any transportation or storage need in Memphis, I would not go anywhere else.
Hanns D | First ImpressionsThanks!
Ayanna H | First ImpressionsWe have thoroughly enjoyed our storage experience at this U-Hail location through the years.
Stephen a | Overall ExperienceBest storage unit facility I’ve ever seen. Friendly helpful staff, excellent security, clean cheerful building. Couldn’t recommend it more.
Caroline F | First ImpressionsThe employees were very professional and helpful in all areas of service. They were hard working and very professional. Great Job
Rosemary C | Overall ExperienceGreat
Aylissia S | First ImpressionsThank you very much.
dagny m | Overall ExperienceThey did over and beyond to make sure I was taken care of
Khadijah M | First ImpressionsMy wife and I needed to move within 2 days time and it was very hectic and stressful. When I accessed online reservations there was only one location that had a 26foot truck for the time we needed. We met Ms. Claudia Wilkins and her husband and they were instantly a blessing. We got our vehicle and storage in a very short time. She even had a ice machine for ice chips that my wife loves. They were not only concerned about us renting the equipment but personally as well. The facility was clean and well tended to. We connected with a brother and sister in our faith. We really can't say enough about your professional and personal care for your customers. If I have to use U-Haul again the Storage of South Bluff in Memphis will always be my first consideration. May God continue to bless you and your team.
Mario M | First ImpressionsStop
Randy L | First ImpressionsThe manager is very rude and disrespectful, no type of manner
Mahi n | Overall ExperienceOutstanding customer services
Shirley P | First ImpressionsElevator a constant problem
Clyde E | Overall ExperienceWhen we moved in the gentleman at the counter was very nice to us and helped us out with our moving needs that night. The women at the counter also very nice and help give information about billing and other things I'm very happy I chose this storage unit to store my stuff.
SCOTT Z | First ImpressionsI would highly recommended this facility. Feels very safe and staff is more than helpful and polite.
Melanie L | Overall ExperienceI had trouble with the code and key pad but someone was there to help and was kind and professional.
Bryan R | First ImpressionsThank you Rob and Mrs. Claudia. I love Yawl! Give the, people a raise!!!
Shirley W | Overall ExperienceI only entered my storage on the day of me moving the stuff in and on the day of moving my stuff out and my unit was locked the entire time. My 55 inch TV was stolen.
MYLA M | Overall ExperienceI love everything this uhaul place. You all had carts to help load and unload your furniture which made it easy and great. Thanks
JOANN F | Overall ExperienceThis place is over the top for customer service.
James D | First ImpressionsVery satisfied with this facility. Will definitely use again.
Patricia A | Overall ExperienceAfter reading good reviews online concerning a great employee, Rob, made me choose this location. After speaking with Rob over the phone from Georgia I informed him of my research & he appeared to be the friendly person that I had read about. When I arrived at the facility on December 22, 2021, I was helped by Rose. She was very professional and helpful with showing, answering questions, and taking care of the rental. She stated that Rob was taking care of another matter outside. When he walked in I got the chance to let him know that it was great putting a face with the voice. This place has a great team and even though my plans didn't work out, all went well during my check out on January 3, 2022. I met Claudia and made sure she knew about my experience. She was very helpful as well. She state that they are just like a family, and I totally agree. If, in the future, I need a storage space, this location will be my choice, Cheryl Elam Memphis, TN
Cheryl E | Overall ExperienceDid not feel safe. Old building and elevator was scary. Did not feel comfortable on 6th floor.
Kristine K | Overall ExperienceGreat Company
James H | Online Move InTop Notch, Superb. Pleasant & Professional
CATHY S | Overall ExperienceThe staff was very friendly courteous and thoroughly knowledgeable
Charles S | First ImpressionsExcellent courteous staff @ 137 W.Illinois Memphis TN.location I have never had to use a storage before ; & the professional service I received was above & beyond; BRAVO ZULU to the ENTIRE staff at the location; if I or any friends, family ever desire storage your location is. @ the top of my priority list. Thanks so much for Excellent Service Rendered… NEddings
NORA E | Overall ExperienceEveryone was helpful and friendly. Made sure I understand the contract and all my policy.
Martina G | First ImpressionsVery professional, helpful and extremely courteous in assisting in all my storage needs!!!
Red D | Overall ExperienceMy belongings were full of bugs and roaches in which opening the containers eggs were present.
JEANETTE S | Overall Experiencemoving stuff is a Major CHORE, having the pleasant & Professional staff experience during this process is a big Welcome. Thank you
CATHY S | First ImpressionsOverall, my experience was great but I wish the young lady who got me started would've explained the use of the access card. My self and many others were very confused once we got to the elevator. Thankfully, I believe her brother was there and he politely explained that we must swipe upon entering and once we were done to ensure access. I share that knowledge with several guests as I was there loading/unloading on trips. The young lady didn't say a word about the use of the card.
Vernon F | Overall ExperienceNo air on 5th floor I feel like we should’ve gotten a discount
Precious M | Overall ExperienceThere was a very helpful employee with Locs. He helped me both moving in and moving out. I would not recommend this storage facility if it meant having to interact with other individuals working there.
Stephen L | Overall ExperienceService was Excellent, very helpful Rob was the Best!!!!
BARRY W | Overall ExperienceThe young man who helped me was absolutely the most polite, knowledgeable, and patient individual. He created a very comfortable and safe experience.
REBECCA H | First ImpressionsI like how your company handle customer and very helpful
JOANN F | First ImpressionsNo complaints, friendly efficient staff, clean safe well maintained facility
Brad P | Overall ExperienceI love that sight, they are pretty friendly an understanding.
Felisa S | Overall ExperienceClaudia and her team did all they could to make my experience better, but the facility is just horrible. I reserved a 1st floor 10x20 climate controlled unit. When I arrived, all they had was one 10x9 unit on the 6th floor that was not climate controlled. The elevator was malfunctioning. At one point, I was trapped in the basement on the elevator. I had to use the stairs. The stairs are not locked, there is no camera on the 6th floor, and anyone can use the elevator to go down without a key card. Thus, anyone can walk in there and steal stuff (there are no secure roofs on any units) and take the elevators down. After I filed a complaint with Uhaul, Claudia suddenly had more units available and could help me more. When I came to the facility to close my units and move my stuff back out, she was no longer friendly. My complaint was not so much aimed at Claudia, but at Uhaul itself for allowing folks to reserve units and trucks that aren't available. Also, why did Uhaul allow that facility to open when it is clearly unfinished? I will never use Uhaul's services again!
Leslie M | Overall ExperienceWonderful service
Hosie K | First ImpressionsRob, and I apologize I can't remember his last name, a tall well mannered young man was the most helpful person I have ever encountered at a storage facility... ANY storage facility. Give that young man a raise because his customer service is above and beyond. I would recommend that facility solely based on his work ethic and kindness. Thanks, Laura Chandler
Laura C | Overall ExperienceNice and helpful
Deondric M | Overall ExperienceGood service
Anthony J | First ImpressionsEverytime i went on and needed help.i always delt with rob he was always super friendly and professional. When i moved out the helped me make sure my ropes and straps were secure and went above and beyond. If i ever need storage again ill definitely be back.
NATALIE B | Overall ExperienceThanks
Ebonye W | Overall ExperiencePerfection
Glen N | First ImpressionsStaff very helpful, friendly and most of all, their willingness to assist me assist me. You have the best team ever. Thank you so much
Patricia J | First ImpressionsRob da man
Eric G | Overall ExperienceEverything was great and I moved out on May 1st.
paul j | Overall ExperienceThe staff was very Sweet and friendly and extremly helpful. I was so stressed from my move from Sc and the Lady there and I'm sorry I can't remember her name, was so understanding. Actually her and the other gentleman there both were 😊. We hadn't slept in 32 hours from loading the truck and the long drive that we were just out of it and I was so happy and relieved to have warm welcoming staff and the BEST experience we EVER had with a storage facility!!! Thank you so much!!!
Patricia R | First ImpressionsOnline this facility did not and could not accommodate me. They did not have the storage space available that I requested nor could they accommodate me. Thankfully, the manager tried his best to assist. He even attempted to located another location and aided in extending my U-hual truck for the morning due to the inconvenience. This experience was horrible, I was over changed for the truck and still had to go to another storage center in which only one person was working thel line thus still making me late for the arrival time. want my money back and I want to spek with someone in corporate for an immediate refund.
Janika W | First ImpressionsClaudia was excellent and helpful on multiple occasion. She and staff are what made the difference.
robert t | Overall ExperienceVery Professional and Courteous.
Patricia F | First ImpressionsRob was very professional and courteous. He took the time to explain and show me different size storage units. Being able to see the units allowed me to make the best choice for my storage needs.
Carmella R | First ImpressionsRob was a huge help and very accommodating! He made my experience much better.
Jeremy W | Overall ExperienceNice facility. Friendly staff.
James M | Overall ExperienceTish was amazingly helpful. We had driven here to Memphis from Colorado so were very tired and out of sorts. Tish saw the trailer we were hauling and asked us if we were sure we had the right size storage unit. When she showed us what we had reserved we realized that it was way to small. No problem - Tish helped us to upgrade to one that was just the right size. She then quickly and efficiently showed us everything we needed to know about accessing the facility. We really appreciate how friendly and helpful she was!
James M | First ImpressionsClean and secure! Good access!
Thomas H | Overall ExperienceGreat customer service :)
GLADYS B | Overall ExperienceHad an ant infestation.
Larrica H | Overall ExperienceRob was excellent and I appreciate him so much. He was very helpful and knowledgeable.
Shirley W | First ImpressionsStaff was excellent deserves a raise!!
rayven g | First ImpressionsBest experience I have ever had with Uhaul. The staff went above and beyond to be professional, helpful, and understanding. Highly recommend!
Stacy M | Overall ExperienceThe staff at this location were very kind and patient. They did an awesome job of making sure we had everything we needed.
Nicole F | First ImpressionsWhen it comes to awesome customer service, please go see this team. Awesome , welcoming and over the top knowledge.
uhaul o | Overall ExperienceThis is an awesome Uhaul storage facility. Staff was very helpful. Great hours. Good location. I felt safe and felt like my belongings were safe.
Jay T | Overall ExperienceI was very pleased. Staff was friendly, professional and helpful.
Diatra D | Overall ExperienceExcellent service and facility. Will recommend
uhaul o | First ImpressionsI wish I knew the clerk's name that helped me with my check in. He was very friendly and helpful.
Jason H | Online Move InA fantastic storage experience! Not something I’d normally equate in storage, but the staff and facility were excellent.
Scott S | Overall ExperienceSuper friendly staff; very helpful
RENEE F | Overall ExperienceOnly concern was I did not necessarily like seeing the rodent control trap box in the unit I rented. Staff was fast friendly and efficient. Thank you
Brad P | First ImpressionsVery professional, friendly, and best service every
Diatra D | First ImpressionsThis is the best U-Haul facility I have ever been to and dealt with. Everyone was so friendly and helpful. I could not have asked for a better experience.
becca b | First ImpressionsThe facility and staff were great. However, the truck pick up reservation was made to a location that had no trucks, requiring a trip to a place 24 min away. And the location where I was given instructions to go for storage did not have any. Overall a bad experience with uhaul but not with me Td affiliates
ROBERTO S | First ImpressionsWay beyond the normal service ... all around great facility! Whenever a problem did arise they were on the phone with us and it was worked out immediately ... no surprises.
Wendy B | Overall ExperienceThe staff was very nice to me
Latara W | Overall ExperienceThank you for great service
taylor e | Overall ExperienceThe $100 dollar deposit for the truck rental covered the rental fee of $ 89.62. The balance owed back to me for the rental was not placed back on the card used to pay for the rental. Please respond
Norma G | Overall ExperienceGreat staff — so friendly and fun. And this is the cleanest facility I’ve ever seen! I’m sorry I’m moving out!
Chris N | Overall ExperienceClaudia is an excellent manager and wonderful to do business with! Very pleased with my unit and the facility cleanliness.
Sarah T | First ImpressionsGood experience... Handle my order in a timely manner. 1 stop shop. Definitely recommend. Polite workers and great customer service.
Lakequsia H | First ImpressionsVery nice staff. Other customers were using all applicable carts.
Michael P | First ImpressionsVery good customer service. Claudia is the best!
Stephen H | Overall ExperienceAll of the staff is great! This should be a training facility!
Regina H | Overall ExperienceRobert was so friendly and helpful.
Chris N | First ImpressionsOutstanding customer service
James A | First ImpressionsCleanest and friendliest U-Haul I've ever been to. Wouldn't hesitate to use this facility again.
SPENCER E | Overall ExperienceThe nicest and friendliest staff I've ever encountered at a U-Haul. Facility is clean and safe. I wouldn't hesitate to use their facility again. 5 star.
SPENCER E | First ImpressionsClaudia Watkins is a horrible manager. BAD customer service. Refused to give her supervisors name/# after she ran my credit card without my authorization. The unit is way overpriced for a tiny room.
Alexis R | Overall ExperienceTeam was extremely cordial and friendly.
harshbir s | Overall ExperienceThanks to the entire staff perfect
Latrice M | Overall ExperienceAll of the staff were very helpful. Thank you for providing water on such a hot day!
Samantha E | First ImpressionsExcellent staff, very helpful and qualified. This was a great experience.
Virginia G | Overall ExperienceBeing forced to buy a lock and than told its wrong to only be charged again for another lock is unacceptable. Also had to moved in through small man door instead of double wide doors; took even longer
Tasia T | First ImpressionsThank You everything was excellent
Latrice M | First ImpressionsVery quick and polite service. Excellent experience.
Malerie G | First ImpressionsFantastic customer service!
Alexis A | First ImpressionsCourteous, polite and helpful. Thanks!!!!!!
dagny m | First Impressionsprofessional, efficient, compitent
Missy D | First ImpressionsExcellent service.
Quayon C | Overall ExperienceWitnessed the most professional and helpful service that I've experienced in years in this town! Ms Watkins knows her job and the products/services well enough to describe and suggest options!
Beatrice W | First ImpressionsThis was my first time using U-Haul and it was excellent everyone was very helpful and went beyond thank you so much have a blessed and happy new year .. West Illinois Ave., Memphis, TN
Sharon a | Overall ExperienceGreat facility and staff!!
brandon t | Overall ExperienceThanks Ms. Claudia Watkins at the 137 Illinois Ave Memphis Tenn she the best . Thanks Ms. Sharon E.
Sharon a | First ImpressionsNone at this time
Yolanda G | Overall ExperienceClaudia was superior ... friendly, helpful and knowledgeable about U-haul products. She was definitely providing a great customer experience!
Wendy B | Overall ExperienceThe staff is friendly and helpful
ashley b | Overall ExperienceAll good
Jamie N | Overall ExperienceI'm really pleased with the the management and staff very professional. Thank you!
DEMEKA R | Overall ExperienceBest Uhaul facility ever. #1
Claudia w | Overall ExperienceThe south bluffs uhaul mini storage has been such a blessing to us. The facility is clean and the employees are very friendly and helpful. We are very comfortable storing our household items here.
mary a | Overall ExperienceThis is the Greatest Facility at this Location is Memphis! Mrs. Claudia, Mr. Ken and Albert is a Dream Team for sure! They will help you and the sevices is Amazing! Uhaul on 137 W.Illinois is the Move
latoya b | Overall Experience