Customer did not leave a comment.
DANIEL RCustomer Reviews for U-Haul Moving & Storage of South High Point
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I moved out because of a theft experience from a year or so ago. Financially this was the soonest I could afford to do it. I was discouraged from turning it into insurance when it happened. The insurance was not beneficial either. Difficult to file a claim. It was a monumental loss that I have not been able to recover from. All of my Christmas belongings of my children, nephews & things collected over a 30 + year period gone from my life h our lives. Some of which is irreplaceable ever again. For the last 2 Christmases it's been nothing but a heartache. It will never be the same. There will always be this huge loss!!
Tina R | Overall ExperienceNot a thing
GARY BNothing. The people here are great
JAMES LThe Gentlemen inside the office was amazing there was an elderly couple in front of me and his patience with them was great to see!
MATTHEW HContinue doing what you’re doing! The person we picked our trailer up from was pleasant and friendly! Same goes for the lady we returned the trailer to! Clean facility, friendly staff! Our moving needs made easy!
MARK GFor the first time, I was so happy with a storage And office personal . Thank you so mucho for all your support .!!,
rene s | Overall ExperienceBetter staff
KENYON TJake was awesome! Very professional & kind. I recommend this establishment. The Best
latasha b | Overall ExperienceThe best customer services!
Hector CTerrance T was awesome. Super nice super professional. Top notch employee.
TODD WThis was by far, the cleanest and best run storage unit facility that I have I ever used. Well worth the price.
matthew b | Overall ExperienceJacob was very knowledgeable and professional. I was in, hooked up to the trailer and out in about 10 minutes. Great service!!
KAREN HI strongly dislike that as a loyal customer who not only rents a unit but uses the van yearly for my own goods have to be penalized for the ignorance of another’s doing. I feel the new policy should only apply to new customers and or someone who doesn’t sow into the business often.
CHARAYLE CThe two men that worked the day i got a storage and boxes , where NOT helpful at all and one of the guys just sat on his phone when i asked for assistance with the boxes and the other man just pointed and i was given incorrect boxes for my dishes .. poor experience
KINYETTA J | Online Move InThe truck was quite damaged and the seat was quite literally falling off the frame, The reservation was messed up and I had to drive an extra 40-60 miles that I wouldn't otherwise had to drive to pick up the equipment and was offered almost no help. Thankfully I spoke to a lady named Karen who helped me out. When they messed my reservation up they tried to blame me for placing it late even tho the equipment showed to be available. Also when trying to sort out the issues I was lied to directly to my face and after that was told they never said that.
GEORGE SNo light in the unit at night
John K | Overall ExperienceGreat staff!!!
Claudine B | Overall ExperienceGreat customer service
ANTONY FI was going through my stuff to load it on the truck and found roaches, brought my stuff home and have found more roaches in my boxes due to there being roaches in the facility. No I have never had roaches, no they were not in my things before bringing them, no they were not my roaches, these roaches were in the facility and now there are roaches in my things in which I have to take extra steps of caution to avoid infecting my home with these bugs. And there was bird poop in the halls.
DIANA M | Overall ExperienceGreat experience, will definitely rent again
LUCAS RU-Haul made it easy to get into a big enough space when I moved here, and they made it easy to downsize my locker when I was ready for that
Christopher M | Overall ExperienceCustomer service that was provided to me was excellent. The inside of the truck could've been cleaner though.
SHARON MGreat experience so far. Staff has been friendly and helpful over the phone and in-person once we arrived.
Todd D | First ImpressionsCan't think of anything to make the experience easier. Great staff, very friendly and knowledgeable. Excellent customer service.
KAREN HI recommend doing the same thing your management had done for me. Great place and easy to get to.
BRENDAN SGood job!
RANDALL WProfessional
JOSEPH EThe whole staff are so helpful and friendly. Latoya is awesome. Joe and Terrance were very helpful staff as well! If I ever have storage needs or need a U-Haul, the Trinity Ave will always be my first choice.
Angela S | Overall ExperienceEverything was very good!
KOSTIANTYN LHave always loved doing business at this location. Friendly and helpful.
JOSEPH EMy items were stored there for 3 years, no damage very helpful staff. Thank you for a great experience.
Sharaya H | Overall ExperienceGreat experience!!!
OTIS DThere was damage to the truck that I discovered. I would recommend a walk around prior to renting and leaving the lot to cover your liability.
Joal DEveryone I dealt with was competent, friendly and helpful. Great experience!
ANDREW GWould greatly appreciate it when the app tells you to park the unit and take pics to tell where the next family can find it but the lady inside tells you that you should of parked it underneath the canopy kind of contradicted everything
Jason HI was driving from Florida to pick up a car I purchased in High Point North Carolina. I have my own trailer but decided to rent one from U-Haul to save on fuel money on the drive up there because I was quoted $140 for the rental. The young lady I dealt with in person was wonderful. I wish I could remember her name, I would thank her for being so kind taking the time to try and find me a better rate and going through other options. However I gave a bad rating because like I said I was quoted $140 before taxes and fees. Little did I know after the fees plus tax the grand total was over $400. Had I known the fees were going to be over $200 I never would’ve rented the trailer. I felt scammed and for this reason, I will no longer do business with U-Haul.
WILLIAM CJake was an awesome employee, when I arrived the trailer that I was picking up was showing not returned, But Jake walked the parking lot and found it on site, he properly checked it in so I could rent it and get on my way. He was again very helpful...
RICHARD SJake warden was exceptional. He went above and beyond to help me find the best storage solution for my needs, provided helpful info on the area and even came by to check how unloading the truck was going.
ERIN M | First ImpressionsJust continue being helpful
LORENZO OStaff were engaging, prompt to meet me with instructions. Very open yard makes for ease of access to pick- up or drop off equipment
JEFFREY MGreat customer service. Friendly staff. Helpful people.
KEVIN Amy only issue is that we wanted a medium size unit and we were told that one was available but one was not so they gave 2 small units instead and they were beside each other but there was a wall in between them so it was a hard to fit our stuff into.
Chase B | Overall ExperienceThe pick-up procedure had one glaring flaw. The uHaul employee at the desk handed us the key to the truck and told us to walk outside and go to the top of the hill where the truck was parked. When we walked outside there was a long line of various sized trucks, side by side in a two-column arrangement. Our 26 foot truck was at the back of the line, but it was blocked in on one side by a curb and on the other side by a smaller truck. My father was present and he had years of truck driving experience, so he was able to perform the narrow, precise maneuver of putting the truck in reverse (a 26-foot truck) and performing a seven point turn backwards up a hill with another uHaul truck parked right alongside. This was a very risky situation, where the customer was asked to perform a difficult maneuver with a high risk of damaging one or multiple trucks.
PHILIP HThey have some wonderful worker there. I love that fact that they work with you. You just have to communicate with them no matter what. I really appreciate them so much. Yes I would go back to using them again if I have too.
MARKITA T | Overall ExperienceVery friendly and efficient staff.
STEPHEN C | First ImpressionsNice customer service
ROSE HNice people
ANTHONY MThanks Terrance. Go panthers.
GARET BWe was moved from the location we reserved because they didn’t have the right size truck do they had us go here and got upgraded truck and everything went very well
Brett CAwesome
Warren LMy favorite location!!!
Serelda H | Overall ExperienceOverall it went well. Misjudged #boxes needed, partly on my end & partly on yours. Always depends, of course, on size of items & how packed. Only other issue was with postings to my acct. in the app. Often not clear as to how many boxes would be delivered and which day. Needed to call a couple times to verify and then time of del. first estimated was no longer available. Also box #3 had no pads in it but we didn't need them anyway.
meredith bI rented storage unit on 12/1 put my things in unit returned on 12/8 and they had no record of me renting a unit. A different lock was on my unit and I had to pay $267 to get into the unit to confirm my stuff was in there. They entered me into the system 12/8 but didn’t refund me for the locksmith
Kimberly S | First ImpressionsTerrance was very helpful and has a great personality. He is an asset to your company
SCOTT BWe had a miscommunication, but due to great customer service it was fixed immediately!
ShaeJamila W | Overall ExperienceEverything was great
JOHN M | Overall ExperienceIf you are after hours you have to unload/ load thru a small mandoor vs using a 6'+ sliding door. It'd be a 5 star otherwise.
DYLAN C | First ImpressionsEverything was good
JERRY JI had to bring my van back early and was told over the phone i would be credited. He instructed me where to leave the vehicle and to deposit the keys in the Dropbox. I did as requested. However' I am unable to get a response from the Uhaul center on Trinity Ave in High Point. I didn't hear from them today, so aI phoned. They sent an email with transaction information but it was not accurate. There was no credit and they were actually charging me more. I was told they would look into it and phone me back. That has not happened yet. I need to get
SUSAN FI’m going to miss Mrs Kelly I wish you well on your new beginning and journey you are the best
MARQUITA C | Overall ExperienceI tried to get a final receipt when I returned my rental vehicle. But was told the "system" was down and it couldn't be printed. I was also told one would be emailed to me, I'm still waiting for that email. Other than that it was a very smooth rental experience.
AARON HGreat customer service. They always have the equipment I need. I have to admit, even in this time of inflation, there prices are reasonable
DAVID SStaff were friendly and knowledgeable. Great location for U-Haul !
JAMES HTake customers for every dime they can squeeze after a return
TYRECE DGreat service
PAUL HPlease make sure that all your staff is as kind and professional and 2 employees I had the pleasure of dealing with
JOSEPH CEasy pick up
DANIEL BLove this uhaul place! I will not go to any other uhaul place! They go above and beyond to assist and help when they can! Awesome customer service! Great products. We will always come here!
DAVID WThe sequence of numbers were difficult to understand but had good experience overall
Latif M | Online Move InAll good.
LANE EThe associate that helped me was fantastic, sorry I forgot your name. She was very helpful will all my needs
TODD SAll the staff is respectful and nice I had such a great experience it makes me feel any to go and buy one of there truck each week when it’s available bc they keep them clean and maintenanced
JOSEPH TOil the tow dolly once in a while. The employee was very nice and knowledgeable about equipment. Would recommend.
JAMES WThe greatest people!!!!!
Gabrielle S | Overall ExperienceWe are renting a storage unit from the High Point NC facility in addition to renting a cargo trailer. Kelly Wuensch,the manager, was very courteous, professional and a delight to deal with. When I need another storage unit and/or another trailer or truck rental in High Point ,NC, I will go nowhere else except for the 1100 Trinity Avenue location. Thanks again to Kelly for her professionalism. Thank You, Paul Waskewich
paul w | First ImpressionsConvenient and maintained.
Pam M | Overall ExperienceThere was a change in what I needed and they did everything possible to accommodate my needs.
sandra m | First ImpressionsThanks for service and staff was great and very helpful
HELENA S | Overall Experiencegreat employees very kind and caring. Appreciate the help dearly!!
Diamond H | First ImpressionsThe staff on Saturday 06/01 could use more customer service training.
Cesar F | Overall ExperienceWould still be there! But I found the same space for a much cheaper monthly! Price kept going up. To unfair level‼️ can't pay but so much for them to do nothing. Just things sitting in a box no trouble!
CHRISTOPHER H | Overall ExperienceThe employee at the front was SO patient with me as I navigated the code access to the building. I was already checked in, she gave me the lock, and off I went. Great experience. So much better than a situation I had in Oklahoma moving me aunt, good job at this location.
Gabrielle S | Online Move InGreat experience with this location! Everyone is friendly, helpful and knowledgeable.
MEGAN J | First ImpressionsThe storage facility is great but what makes this location special is the staff. I have used this location multiple times for truck rental as well as storage and the folks that work there are so genuinely friendly. I wish everyone dealt with customers like they do!!!
Kimberly T | Overall ExperienceThe staff at this location are very kind and helpful. Everyone does an amazing job. Thank you for all you have done for us. We truly appreicate you.
mary k | Overall ExperienceGoing through a really tough time in life right now and this location is home to some of the most human customer facing employees I've encountered. Everyone I interacted with treated me with compassion and respect. When I informed them of my situation they almost bent over backwards to help us out. I'm no wordsmith to make this review even more glowing, but I thank everyone at this location from the bottom of my heart for their help and service.
DAVID C | First ImpressionsStaff was off tha hook with customer service skills. 👏
Timothy w | Overall ExperienceThe staff was very helpful especially the young guy name Terrance T. He went over and beyond his duties to accommodate us at the last minute. I'm very pleased with the outcome.
TOBIAS A | First ImpressionsI love that it’s more safer and secure.
MARKITA T | First ImpressionsI was impressed with how quickly and smooth the process went!
NANCY S | First ImpressionsI have to say that I have been storing my things in a unit there for almost 2 years and I have worked with Uhaul for a few years now getting trucks for work and Kelly from the store on Trinity Street in High Point is the best person I’ve ever met in my entire life she is the most friendliest, loving person she would do anything she can’t help anybody And she deserves the biggest raise in the world because she is an exceptional person. Her customer service is through roof from a scale of one to 10 she is off the Richter scale because she is amazing so I would recommend Uhaul to anyone and everyone!!!
BRANDIE H | First ImpressionsI've been using U-Haul for many years I just spent thousands of dollars relocating renting trucks 7 months of storage. I moved out of my storage 2 days after the monthly payments U-Haul does not prorate that is a rip off. I rented the truck I had nothing but problems with the app the app did not work to check back in I had to sit in the cold 10° waiting for U-Haul to resolve which this is the next day after I've returned the truck I still do not have a bill. I will not be using U-Haul again for any moving or storage means. I feel as a long time customer I should have been given a prorate considering I just spent thousands of dollars moving and storing my items. I'm done with U-Haul do you not contact me again I don't want to hear from anyone at U-Haul except my final bill which better not be a rip-off.
lawrence c | Overall ExperienceNo complaints. never had an issue.
Ostap D | Overall ExperienceI moved out of my 3 storage units after a year due to the completion of a new home build. During this year, I have came to known Terrance, Latoya and YaYa (Jamal) pretty well. Always respectful. Always attentive. Always courteous. You have the right people in the right position. I’ve seen their interaction with customers firsthand. Quality people!
Thomas C | Overall ExperienceLove uhaul they gave us an amazing deal in so we didn't have to lose anything and haven't even worried about anything since. Easy pay methods great value wonderful office that sends email confirmation for every payment.
DANIEL B | First ImpressionsI wanted to thank the ladies that works the day shift they have been a TRUE BLESSING to me & have wonderful SPIRITS. MAY GOD BLESS YOU ALL AND MAY YOUR 2024 & BEYOND BE BLESS BY THE BEST.
LaAciea M | Overall ExperienceTerrific Customer Service experience I will definitely recommend anyone in this facility....
emilio m | Overall ExperienceProbably not their fault but the unit size I reserved was not available when we showed up. Quickly found a smaller alternative.
Adam H | First ImpressionsWas very clean and accessible
Bryant G | Overall ExperienceVery friendly love the staff and Latoya was so helpful.
CANDICE B | First ImpressionsMay be back hope to get cheaper price…see you sometime in Dec…2023.
THOMAS S | Overall ExperienceThe staff were amazing, the facility always clean and well lite. For the ability to be so large, they maintained it so well! They are great! I live in Winston Salem but use this High Point location.
DaShawn A | Overall ExperienceFeels designed for corporate storage with a confusing layout, weird hours and regular sized residential style doors for loading/unloading. I did not keep the storage unit. Do not recommend.
Jennifer H | Overall ExperienceHours should be better represented online. This is NOT a 24 hour facility. Closes at 10 mon-sat, and is only open 9am-3pm on Sundays. ..
Jennifer H | First ImpressionsThe 24 hr storage access was very nice and convenient. The staff were friendly and very helpful. If I need any storage I would store with Uhaul again for sure!
Oleda B | Overall ExperienceGreat customer service! No problems at all
THOMAS A | Overall ExperienceWas a bit disappointed with how the lady handled my closing process for my storage unit. She didn’t make note or anything on my unit and almost cause your company to charge me for a unit i turned in that morning. She never processed my closure which required me to call customer service to take care of that issue.
Elishia L | Overall ExperienceA little too pricey but overall good
JERMAINE C | Overall ExperienceI would rate it above average but before I moved my stuff in the storage it had roaches crawling everywhere!...that is not good!..and I really don't want roaches in my stuff at all!...staff was friendly, knowledgeable and prices is good I would recommend it to people but not with critters everywhere no!..probably a different location other than Trinity ave in High Point..thank you!
Arlene L | Overall ExperienceThe two women that wanted on me were very very nice one black an one white that were so nice…
THOMAS S | First ImpressionsTreated great by the staff. Like the facilities!
Riley P | First ImpressionsAll of the staff are amazing! I prefer this location.
Serelda H | First ImpressionsWe will use this facility every year for our High Point student due to excellent service and facilities!
Susan N | Overall ExperienceStaff is friendly and helpful.
Mark R | Overall ExperienceNo complains and great service..
Trevor A | Overall ExperienceThank you U-Haul as always I have been a long time dedicated customer and I am never dissatisfied. Thank you thank you thank you. Please keep up the good work.
Veleicka J | First ImpressionsVery easy and informative
Benjamin H | First ImpressionsReally nice people to deal with I've made some friends
keith l | Overall ExperienceYou guys help my moving experience with ease. It was very convenient being able to rent a truck and using the storage units. I had intentions on using the truck only but I switched my storage to you guys and saved more money. This place is clean and well organized. Thank you to the folks at the Trinity street location you were awesome!!
christina a | Overall ExperienceWe maintained this storage rental for 3 years and are very happy with our experience. The facility was always clean and well maintained, well lite and the staff always friendly. The ramps for loading and unloading were a plus and we always felt that our stuff was secured and safe at this location. Would use again and recommend to others for their storage needs!
Thomas O | Overall ExperienceYes I would like to Thank Mr Joe and his son ya ya and boo boo for there hospitality. They made sure everything was right and got me what I needed thank you.
Kenya S | Overall ExperienceThe office staff seemed to be totally unaware that I had an active storage locker reservation open, butchery were able to get me fixed up with the right sort of unit in the end
Christopher M | First ImpressionsSo clean and maintained in an upscale fashion. Also very reasonably priced.
jina v | First ImpressionsStaff was always friendly and accommodating. Joe Sean, Tyrese, LaToya were always great to work with. Jermol who processed my move-out was very efficient. Though i dont remember all of the names, there were others over my years of renting that were very nice and helpful.
Rosa B | Overall ExperienceMy stuff got soak from something and the insurance company don't want to pay for the stuff I had to throw away, they are the worst, don't but the insurance and don't expect them to not steal your stuff.🖕
Sharon B | Overall ExperienceThis u-haul facility continued to claim they were calling me nonstop to update me on what each step of their process after the uhal truck i rented needing to be towed, THEY NEVER ONCE CALLED THE 2 NUMBERs ON MY ACCOUNT. Once the tow truck company came and got the vehicle I was no longer at the vehicle so I wasn't even made aware of where the vehicle was going to be so I can get any of my things out of it it took me 3 months to figure out where the truck was just so I was able to go to the tow company and gather my items out of the truck. The day I found out where the truck was I went there together my items that day and the following day as I walked into the towyard to once again gather some of my items there was a medical emergency that resulted in one of the Employees who were on call and working at the Tow yard Ended up passing away within 30 minutes of a heart attack of me being there so I wasn't able to gather any of my items out of the vehicle on day 2 of me knowing where it was at 1 day 3 the vehicle was towed back to the u-haul facility without my knowledge. Once again it took An extreme amount of phone calls, going up to the storage place that I rented the truck from, As well as going to the Tow company multiple times, and calling sheriff's department trying to figure out where the truck is so I can gather the rest of my items taking About 5 weeks. Still I have not received one phone call from u-haul telling me what is going on or how I'm able to do get myself where I have to go what do I have to do nothing not 1 phone call and I had an emergency number on file as well as my own cell phone and my mailing address. Now at this point it's been 5 months since the uhal truck needed to get towed, I go and listen to my voicemails for that day and there's a voicemail from u-haul telling me that I have a storage locker at the place that I rented the u-haul truck from originally also that there's been no lock on what uhal claimed to be my storage unit Without me ever opening a storage locker with u-haul in my life never signing paperwork for opening the storage locker never getting a phone call about this storage locker until 3 months later telling me by storage locker bill is 3 months past due That they were putting a lock on it and I would not be able to enter the storage locker until that bill was paid and that bill amounted to almost $900. Once I was able to get into the storage unit i was given less than 24 hours to empty out a storage locker containing my items from an entire 20ft Box truck that workers at uhal Emptied out the u-haul truck and put all my stuff in a storage locker and 95% of my stuff that I know was in the truck was not in the locker Which is most likely the reason they gave me less than 24 hours to get my stuff out of the locker before I noticed what was missing. And then 3 months after that was all said and done you all decided to call me and tell me that I owe them $10000 from renting the u-haul truck that I've never return the same truck that I talked about above. Never again will I ever go to Au haul place or even one of the knock off u-haul places to get any type of rental anything Nor will I ever send anybody including my worst enemy to get anything from uhal we are ALL going to Penske from now on
Racheal C | Overall ExperienceWhen we arrived, we were greeted and welcomed to the facility. We sat down and talked about the storage spot we had. They done the best to make sure that we had what we needed. Great people to deal with!
Kwasavion W | First ImpressionsStaff is helpful and courteous. The restroom frequently is very unclean and out of tissue or paper towels. Need a few more FLAT carts with NO mattress railings when multiple people are there.
Robin P | Overall ExperienceSuper, super nice staff - helped my out in a tight situation when I needed extra storage. Would recommend this facility to anyone in the High Point, Winston, or Greensboro area. I used the indoor climate controlled units on the second floor - I thought it’d be a hassle, but there’s a giant elevator and free moving trolleys so it was a breeze. Thank you!
Matthew B | Overall ExperienceThe staff at that location has been stellar. I have had a few weeks of horrible customer service so I was blessed that your staff was so helpful and accommodating to me and my needs. I will most definitely continue to be a customer at that location
Joseph R | First ImpressionsKelly is great
Brandon S | Overall ExperienceThe staff was very helpful and knowledgeable. It was completed in a timely fashion.
Tangelia M | First ImpressionsGreat staff and great communication!
Makisha B | Overall ExperienceROACH INFESTATION! ROACH INFESTATION! INSURANCE YOU PAY FOR DOES NOT COVER THAT SO UNLESS YOU ALREADY HAVE ROACHES DON'T STORE YOUR BELONGINGS THERE!!!!!
April D | Overall ExperienceMove out was May 1st though….and they never replied to email.
Sonya T | Overall ExperienceGreat place and convenient for college students and more. The staff are so very helpful and the units are SUPER CLEAN. Very nice!
Jennifer S | Online Move InThanks for the service and looking forward to receiving the first month free as advertised
Trevor A | Online Move InYour staff that’s there was well understanding and got on top my issues within 24 hours, I couldn’t ask for more. The last lady took my money and my storage room was sold
SHEREE P | Overall ExperienceAbsolutely the friendliest staff on the planet. Could not ask for any better!!!!
KIMBERLY T | Overall ExperienceVery helpful staff and fast move in. Thanks.
Spencer G | First ImpressionsThe representatives were very pleasant and courteous!
TANYA R | Overall ExperienceOverall this is a good facility. The only issues are the late fee is way too high for being a day late and I don’t like the fact of the auto withdrawal without me knowing..
JEANETTE A | Overall ExperienceI want to give praise to Terrance Thomas and Tonya. They went above and beyond. Thank yall for all that you done.
sonja c | Overall ExperienceThe staff here are very friendly and eager to help , from me walking into the door to rent a uhaul truck , and bri going my things back to rent a storage unit I felt very taken care of and like I was in good hands .
Mohagany B | Overall ExperienceU-Haul made my moving experience great..
Sonya D | First ImpressionsThe staff is very professional. I had a truly pleasurable experience.
Shirley W | First ImpressionsA truly impressive storage facility. Clean, well organized and rentals at a reasonable price. My only minor gripe is the map of the facility from the Internet was buggy. So it didn't function smoothly. Otherwise, it is an all 5 star experience! :-)
Richard F | Online Move InI have no complaints since Nicole has been there. Everyone there is very helpful. Thank you so much for all you guys do😊
Crystal M | First ImpressionsThe people were very helpful upon returning the truck
TANYA R | First ImpressionsNicole, at the Trinity St. store in High Point, has a very professional attitude. She's great and she has great customer service skills. Thanks Nicole Deborha Stephens. Unit 1286
Deborha S | Overall ExperienceY’all are garbage
Jennifer W | Overall ExperienceIn use to 24 storage but this closed at certain hours so i had to go without lot things i needed
Tammera G | Overall ExperienceThe storage facility was always dirty. The bathrooms as well. No soap to wash hands. I saw a live roach when I moved in. The unit next to mine when I vacated was not emptied. Prior tenants left stuff behind. It waa not dealt with. Employee does not care about job. Just her boyfriend who hung around. Very unprofessional
donna m | Overall ExperienceTerrance was a super person to work with! Very helpful and very friendly. The only concern I have that I brought up with Nicole is the lack of moving carts. We had the only two available in the facility. It took us several hours to unload a 26 ft truck and our units were upstairs and the furthest from the elevator. Others in the facility could not secure a cart and had to move their items one item at a time. This will NOT work when I make the decision to terminate my rental agreement. I have large pieces of furniture and carrying them that far is not an option.
Thomas C | Overall ExperienceNothing like what rentals used to be when I was a property manager.
Cindy W | Overall ExperienceThere should be an access ramp on side accessible to vans and trucks
Cesar F | First ImpressionsThe facility and staff were above excellent.
Douglas G | Overall ExperienceMy move out date that you are using is in correct my move out date was June 6, 2022. It was the day I signed the lease to my new place. The unit was empty and cleaned out completely. I even told the person at the desk that day as I was picking up the uhaul truck that I was moving out of my unit. Don’t know who dropped the ball on y’all’s end but sending me notices to pay a bill for rent that I have been loved out of and also sending letters to my mother whom is not On the rental agreement is probably against the law and I will inform her to check into that as well. And after months of text messages and notices and phone calls, hopefully it is corrected and we will not be bothered by uhaul any longer for payment of a storage unit that has been moved out of for months already. That unit was rented u set my name Robert Jolicoeur, my mother Patricia merely paid a month of the rent for me and you all took it on your self to reach out to someone pertaining to a bill that’s wasn’t really a bill at all. But y’all took it upon yourselves to contact someone and speak to them about my bill and that I know is illegal. You will be hearing about this further once I contact the lawyer.
Robert J | Overall ExperienceGreat facility! Very clean, well lite. The restroom was clean. Like the indoor loading zone but on the far left side the trucks are lower than the dock; was under the impression it was the same level. The center and far right are fine. Paying $69.95 for 5x10; be nice if you would offer discounts if people had to lease two 5x10s. The 5x10 price was equivalent of another local storage but the other facility was outside so your indoor was a great perk
Mike K | First ImpressionsI will keep this uhaul facility in mind for future needs & would refer to anyone. 💯💯💯
Eric B | Overall ExperienceI was under the impression i could turn my truck in early because of unforseen things on my end. Upon arrival it was the complete opposite resulting in an extra day charge for myself. When i was finally able to make it, someone was using my storage unit (still doesn't make sense how they even had access). They told me I had to pack my things in around someone elses items. I was charged the fee of a whole new truck at the end of it all. Still waiting to see if I can dispute the charge as it does not seem right considering the many inconveniences.
Maurice L | First ImpressionsI would definitely use the U-hail service again. It was convenient, and the rates were comparable. The only issue I had was with billing. After I had setup auto bill pay a payment didn't go through-resulting in a late fee and a warning. Blamed on my bank, but there was no reason my card should've been declined. I had to spend a length of time with a rep that didn't work at the facility to get the late fee removed and adjusted. Thankfully, everything was fixed, just a bare, when I had taken the time to get things setup.
FREDDIE A | Overall ExperienceGreat customer service. A couple of employees had face or lip piercing which is a negative but everyone was nice to me.
JAMES S | Overall ExperienceAgent was knowledgeable, efficient and knew what he was doing.
Ella B | First ImpressionsEveryone was great except Nicole. Maybe you should just allow everyone else to be customer facing and you do back end work.
Lindsey M | Overall ExperienceThe unit was so dirty and I couldn’t move in because it was so dirty
Amani M | Online Move InThe “check in” process is a bit laborious. Redundant questions
Phillip H | First ImpressionsVery convenient and the people were very helpful and friendly.
Christina C | Overall ExperienceAlways friendly
joviah b | Overall ExperienceMy storage was sold due to failure to communicate after I communicated with the facility and all they could offer me was an apology. Customer service was good when someone was available…don’t call because you probably won’t get an answer. Overall I ended up disappointed hurt and heartbroken over this whole ordeal.
Natasha I | Overall ExperienceStaff was super friendly and helpful went above and beyond to assist
joviah b | First ImpressionsQuick easy service, got my unit and everything went smoothly. Easy process, and friendly helpful staff.
Matthew Y | First ImpressionsManager was super helpful and professional, and the facility was the cleanest storage I've ever seen.
Mac B | First ImpressionsBay doors need repairs, 2 of 3 were broken and unusable. Delivery truck would not fit in the one door that works. Loading dock needs a ramp for carts or ADA instead of just steps. Site needs more flat carts on hand. Staff was friendly and knowledgeable about the site but you must go inside the front office for all help.
Earlene D | First ImpressionsGreat place and very nice and clean.
Jobie D | Online Move InAll 3 representatives were more than helpful!
Teresa H | First ImpressionsWe had more than one unit. All of our belongings in one of the units was stolen. The manager, Nicole, was not helpful. If fact, it is very hard to get anyone to actually answer the phone there. We also kept getting late notices almost a month after moving out of the units. Again, we could rarely get in touch with anyone there, and I had to speak with someone on the 800 line to report it. Them not walking units is how our belongings were stolen. The insurance is also a joke. They said it was not covered because no evidence of forced entry and there was not video of the hallways.
Tori C | Overall Experiencethe lady that helped us had an attitude and told us they didn’t have any more available units so she gave us two new ones but one of them had a lock on it. We then had to find another unit on our own to let her know what was really vacant.
Xion H | First ImpressionsThe staff at the Uhaul storage facility on Trinity Ave in High Point make you feel so welcomed and take every bit of stress away. They were so patient with me, toook their time and explained the process very clearly.
Carmen R | Overall ExperienceVery good customer service!
Demetris M | First ImpressionsDefinitely would use them again the company was very understanding easy to communicate with and friendly staff everyone displayed every positive role a customer service representative should display
Laquita N | Overall ExperienceRented 3 units here, 2 of which I was able to use for free while we were moving for temp storage, because of an offer through Uhual for 1 month of free storage with a truck rental. That was amazing all on its own. Units were easy to access, clean, and carts were available to use. I don't feel it's any fault of the facility, but more flat carts (there were plenty of matress carts) would be a huge help. The employees were always friendly. Nicole Miller herself was super helpful and kind in all of our interactions, it felt like she took pride in the best way in doing her job,. We will likely be needing to utilize trucks and units in the near future and will be checking here first!
Diamond F | Overall ExperienceThe young lady was sweet and very understanding. She new exactly what we needed. I think her name was Natalie. Very knowledgeable of her job. ✨✨✨✨✨
Pauline W | First ImpressionsGreat Management!
Darius C | Online Move InNicole and staff are excellent. They accommodated all of our needs. Plus, kudos to the gentleman on duty the evening of 06/21/22 as he located my cellphone which I had left in a rental truck. Will do business with again soon!!!
DANIEL B | First ImpressionsThe alarm wouldn’t stop going off the whole time we were moving in but everything else was amazing.
Melissa S | Online Move InThis was a really excellent storage facility. The staff/owner were incredibly helpful and pleasant. The facility itself was cool, easy to access and made moving in/out easy. I would definitely recommend!
Sharon K | Overall ExperienceTheresa.She welcome my husband and I with patients and kindness. She's a people person. She deserves a raise
Ruth M | First Impressions👍🏾
VERNELL M | First ImpressionsThe storage unit and staff were great, but the bathrooms were Always dirty everytime we went there.
REGINALD S | Overall ExperienceThe outside of the facility was poorly maintained. There was trash everywhere. It was confusing where to enter code. There was not a lock inside my unit as promised when I checked the locker.
Brittany S | Online Move InNicole was very friendly and nice to work with. She also was open to answering questions being helpful in anyway possible. I really was impressed with this facility.
Terry L | Overall ExperienceGreat and helpful staff.
Janet P | Overall ExperienceEverything was made easy for me
BELINDA W | Overall ExperienceJoe was awesome- helped me with my load and getting settled in.
David C | First ImpressionsClean and friendly facility. Dock for storage unloading and loading with flat cars for moving boxes to unit made easy
HOWARD S | First ImpressionsYour agent was very knowledgeable,and friendly! Service with a smile
Troy C | First ImpressionsThe guys that worked customer service were always kind, helpful and fun to deal with. Things got a little messy towards the end of our rental but I could tell that there was an effort being made to take care of the issue.
ginger m | Overall ExperienceThe only issue I have so far with U-Haul is the application that must be completed there at the office, I don't like nor do I understand the reasoning behind requiring false information on the application, yes I said false, my wife and I only have one address that we live at and two cell phone numbers. I was required to provide three phone numbers to which I don't have and two addresses to which I don't have, so your policy is causing people to give false information in order to complete the application (without the false information I couldn't complete the application, therefore no unit to store my stuff). This is a bad practice to expect people to make up addresses. I hope you will change this practice soon.
DEAN H | First ImpressionsFacility is immaculate, plenty of moving carts available, excellent indoor loading docks! Staff was helpful and informative. Overall great experience!!
Susan M | First ImpressionsWe were told there would be a free lock included in our unit. When we got there with all of our things, there was no lock. This is an inconvenience because it was after hours when we arrived with our things. We were left with all of our things and no lock to secure it.
Walter B | Online Move InVery friendly and helpful.
BRANDIE H | First ImpressionsNeeds 24hr access. Like a lot of people I work long odd ball hours. Would be very convenient to access my things at 2,3,4,5,am ECT!
CHRISTOPHER H | First ImpressionsI was unprepared for how updated and nice this location would be.
Randy W | First ImpressionsPeople were nice and helpful.
howard s | Overall ExperienceFront office was not friendly and false advertisement of storage rental I was not told it would be two. I google the size nothing came up to tell me what it looked like. Also the three addresses and names not necessary. Mainly the attitude and the rental were not as promised and dead bugs on floor and staff doesn’t seem to want to work. I don’t think it is ran very well and just money hungry had to purchase two locks because two buildings and can’t take other lock back no receipt. It was a waste of time and money. You should have the unit 10x20x10 on the video if your going to sell it as a large storage. Customers should be told they need two addresses and three names before renting. All of these things would of made me go somewhere else. Very disappointed!
Constance H | Overall ExperienceFront desk was very very rude and condescending. You guys without information when people call. When I got there felt like I was a Parisian mate with the questions asked the three addresses and contacts. Never been treated that way and the girl had an attitude and was happy to say I don’t make rules I can’t give you a storage then on top of everything I thought I had 10x29 it was just two 10x10 false advertising the video should have shown what that means but didn’t mention it. And don’t want to do second floor makes move take long and seen dead bugs in hall. I will be removing items and cancelling
Constance H | First ImpressionsThe staff was fine, but the website said that you had OUTSIDE ACCESS to the facility. When we got there, we found out that there were no outside access units at all. It was 4 pm on a Saturday, and the next place we called in High Point said they had one unit that was accessible from the outside. This one was on main street. We drove there, and it turns out that that was gone as well. So we still have the truck. We DID return the VEHICLE TRANSPORT, but I don't know if we did it correctly due to the confusion.
Melissa D | First ImpressionsThe process of setting up my truck reservation, storage unit, and moving helpers was so easy to handle online. When I went to the facility in person (on Trinity Ave in High Point) the staff was EXCELLENT and went above and beyond to help me. I really needed and appreciated the kindness. A little truly goes a long way. I highly recommend using this facility for storage and/or anything else they offer. Thumbs way up!
Karen M | First ImpressionsNicole always does an amazing job!
Linda G | First ImpressionsThe guy in the office on Sunday morning was the sweetest person I've ever meet and should call me sometime 😊 and I'm excited about putting my stuff there throughout this week
Chastity B | First ImpressionsLove the free month of storage very spacious
Kiera D | First ImpressionsThe large sliding doors are not accessable from inside or outside after 5:00 even with a key card.
STEVEN C | First ImpressionsVery clean. Excellent service
Milton H | First ImpressionsGreat facility. Easy access to storage unit and nice cart to help.
Christina S | First ImpressionsI was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.
Derrick G | Online Move InThe staff was very friendly and helpful.
Edric G | First ImpressionsMs. Nicole Is Amazing 😍😍😍🥴🥴
Shawn S | Overall ExperienceNicole was wonderful...always helpful and efficient.
Pamela N | Overall ExperienceThe representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.
Michelle P | First ImpressionsThe gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!
Philip P | First ImpressionsI only rented a truck, not storage. The service at 1100 Trinity Ave was prompt and professional. Facility was clean and organized. I’ve rented quite a few uHaul trucks and this was the best experience picking up a truck.
Joan S | Online Move InBenit or however you spell the phone rep name took my credit card info over and over and over because he said he needed it for the file. Then when I call the facilities to place my stuff in my “storage container” there was no record of it. The two men at the trinity location helped me out with this issue . Thank god. But your phone rep was horrible and he better not try to use my credit info. I’m very uncomfortable he asked me for it repeatedly but yet didn’t even make my storage reservation. After he had told me he did it and my card info went through. Smh in disappointment and fear. I will report to the police if my card is used anywhere that I didn’t give permission. I wish o could have rated excellent but benit ruined that.
Cuudoes C | First ImpressionsNice people. Very helpful.
howard s | First ImpressionsMy experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER
Tiffany T | First ImpressionsTyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.
Arlisa G | First Impressions😱😱😱😱😳😳😳🤤👀👀👀
Shawn S | First ImpressionsPlease pick up trash and clean the restroom daily! Thank you!
mike w | Overall ExperienceIt was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn’t at all helpful. He wasn’t able to provide much guidance. We rented a truck that day as well and he couldn’t figure out how to remove the furniture pads we didn’t want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn’t want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.
Claire P | Online Move InVery freindly and helpful staff. That went above and beyond.
Sharon W | First ImpressionsGreat location. Convenient and clean.
AFM R | First ImpressionsGood customer service, very accommodating.
Daniel S | Online Move InNo comment at this time
Fredrick H | Online Move InI was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.
David C | First ImpressionsThe secondary on my account removed my stuff on 07/29/20. The lock had to be cut and he had to gain access by an employee. There were no notes entered about the removal or the conversation that took place about the secondary removing my stuff. I was charged for the month of August. I was not moved out in the system until 8/8/20. I have documentation that confirms the 07/29/20 date as the accurate date of move out. Please refund my money.
Nykita C | Overall ExperienceI rented storage unit 230. The storage unit allowed water to get in. My boxes and furniture were soak and wet. I wouldn't recommend renting there.
Deidra B | Overall ExperienceThe customer service was excellent!!! Nicole and her team were very helpful, patient and kind. It was a pleasure doing business with them and I won't hesitate to refer people to this location with their moving and storage needs.
catherine f | Overall ExperienceOwner Nicole was very sweet and very respectful
Terry M | Overall ExperienceThe only complaint I have is that when we went to empty the unit, it was padlocked!! I had autopay and there was NO REASON it should have been locked. I did not receive an explanation as to WHY it was locked. Also, they had me down as having multiple units and I only had one. Need to training on MAKING SURE they keep ACCURATE RECORDS!!!!!!
Virginia W | Overall ExperienceWas a very good experience . Got any answers needed friendly ppl. Very easy access.. very clean. Tysm.
Neely P | Overall ExperienceFriendly staff, clean, well lite facility. Very convenient set up to unload truck into storage unit. Nice offer of one month free storage.
Connie S | First ImpressionsWas treated great at this facility. Everyone i came in contact with was extremely helpful. Nichole and Terrance certainly brightened my mood after a long couple of days driving and unpacking
Rich G | First ImpressionsI received a call from U-Haul The Lady was very rude. Unprofessional . She spoke to me in a very disrespectful manner
Sonya C | Overall ExperienceSuper helpful, very friendly, the way customer service should be
KEVIN C | First ImpressionsOnly problem I had was the storage unit leaked water and got the stuff on one side of the unit all wet
Jessica M | Overall Experiencevery nice
zena b | Overall ExperienceThe gentleman was polite, he answered all of my questions. And clearly mapped out where my storage is located, as well as showing me the additional entrance if there is a need (for shelter).
felicia s | First ImpressionsVery nice facility.
Silvia d | Overall ExperienceNicole was very professional and accommodating.
BRENT J | First ImpressionsVery clean
Tratricia B | First ImpressionsInitially upon returning a truck rental & securing my storage I had an employee that seemed annoyed, but everyone else I dealt with from that point on was superb and the unit was perfect. Thank You!
stephanie m | Overall ExperienceThe young lady that was in the office was very nice and helpful. She took time to show me how to get in and out of the unit and showed me exactly where my unit is located....Very professional
zena b | First ImpressionsThe staff at the U-Haul office in North Carolina was very professional and helpful.
SHERRY W | First ImpressionsVery patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Thank you.
Robin P | First ImpressionsThank you for your helpfulness and kindness. I will be back when I need your services again. The people at the Trinity location are awesome. Again thank you.
Crystal G | Overall ExperienceManger there was very arrogant and bad at his job for misinforming me or information and was rude when I when back to handle after trying 4 or more time to contact them. I dont not recommend
Shatoria S | Overall ExperienceGreat Service.
Gwendolyn J | First ImpressionsI did not visit a storage facility had a driver *Sabrina" drop off & pick up a Ubox from my house. She was an excellent representative, very professional + knowledgeable & an asset to your corp.
ellen g | Overall ExperienceThe facility was great but half the time I went the doors were still locked and had to wait 40 min once before someone had a key to open the facility doors. Very poor staffing
Molly H | Overall ExperienceNot Justin’s fault BUT this time u haul has failed me. From wrong location to broken things. Lack of communication & I over paid for very bad service.
Carolina A | Overall ExperienceGood.
loraine s | Overall ExperienceWe enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.
Timothy E | First ImpressionsUhual over charged my card $1800 and is still trying to charge . Calling in is no help and constant transfer of calls they are thieves. Better off buying you own moving supplies yourself!!!
Jessica T | First ImpressionsDid not visit facilities but had ubox service and it was great! Didn’t want to answer “no” But no other option
Leslie s | Overall ExperienceMs Moore and her staff is very pleasant. And will work wit u. Thank u guys
loise s | Overall ExperienceI rented one unit and being disabled was given a unit convenient to the door. I asked for an additional larger unit and was given one that I couldn't access due to construction. Won't rent ther again!
John M | Overall ExperienceThe service I received was excellent ! I’m really appreciate the month free promotion in the storage service !
Hector L | Overall ExperienceI was very impressed. Great customer service and the facility is super clean
JANE S | First ImpressionsA 24 hour enrty with passcode would be so much more convenient....for customers as well as staff.
AMY M | Overall Experiencethe only thing that will make this location better will be when you have 24 hour access to your units! :D hope its soon :)
Louise P | First ImpressionsHelpful friendly staff. I was early for my reservation and was alone in the showroom for at least ten minutes. The young lady was getting my U-Box ready. Happy with the service otherwise!
ALLEN S | Overall ExperienceThey were great!
joani M | Overall ExperienceUhaul has been a big success for my move.
Dawn M | Overall ExperienceMy moving experience went well and would recommend to my family and friends.
William S | Overall ExperienceOne of the employees almost charged me 100$ when I went to pay and they couldn’t find my ubox for over and hour so I had to come back the next day. Other than that they were good. Just frustrating tho
Sarah S | Overall ExperienceTried to over charge me for the truck
Elishia L | Overall ExperienceI had issues from day one. I ordered a cheaper unit and was put in a more expensive one. I had an issue with the manager Justin. I complained to the owner and corporate. No response.
James K | Overall ExperienceExcellent facility!
MICHAEL M | Overall ExperienceUnit arrived on time. Reasonable price.
Lynn H | Overall ExperienceThe High Point representative orchestrated the delivery and pick up of our Uboxes and made sure we were well cared for. She perform in manner that was professional and personable. 10 out of 10 stars!
Hassan P | Overall ExperienceJustin was always super friendly and helpful.
virginia h | Overall ExperienceGreat service and see y’all next furniture market thanks again
James S | Overall Experience