Customer Reviews for U-Haul Moving & Storage of South Sooner

Rating:

5.0

The guys at the store were the best and helped me get in the facility and all set up to move in. Thanks guys.

Rating:

5.0

Super impressed with our Uboxes and the staff who helped us. We were able to fit everything we needed in the boxes and ship our stuff across the country without having to drive a big truck ourselves, and without any breakage or damage. The team members we worked with were helpful and communicative (and had impressive forklift precision!) Thank you Keli and Allie for taking great care of us!

Rating:

5.0

A/C did not work in the truck upon pick-up.

Rating:

5.0

Everything was good other than the U haul truck rental itself. I wish I would have had the initial rental for 24 hours or 3 days since I had moved from Dallas to Oklahoma as it look longer than expected to take everything out. It took time and it was a lot of work therefore having it a bit longer without the extra charge would have definitely helped. I thought it was available since I had that time frame when I first moved from Corpus to Dallas.

Rating:

5.0

Would have preferred the storage facility to be open 24 hours.

Rating:

5.0

Excellent staff an a pretty good process.

Rating:

5.0

The staff was polite, professional, & very helpful

Rating:

5.0

I enjoyed the friendly service from the staff at this location.

Rating:

4.0

It needed a new windshield wiper on driver side and cruise control is always great but other than that every thing was good

Rating:

5.0

Two comments: 1. the hooks on the chains did not fit my gmc dually. Had to obtain my own chain hooks. 2. One of the tail lights quit working. Overall, a great experience.

Rating:

5.0

This is the best storage unit place that we have every seen...

Rating:

5.0

Wish units had a ceiling. Got a lot of dust on my stuff. But nothin i can't clean off.

Rating:

5.0

Very nice location and the workers were amazing

Rating:

5.0

The manager Kyla was fantastic

Rating:

3.0

Explain rate options such as mileage. I paid 1.19 per mile on Friday vs. .89 or .99 on Sat or Sun. Therefore, I spent more on mileage and gas refills than rental. $19.95 rental plus $66.64 with other fees and tax. I ended up paying $98.92 for one outrageous day rental plus I put $20 gas, a little over what it had in. it’s kinda hard to put the exact amount of gas back in.

Rating:

2.0

I did an online pick up and just needed to go inside to get the key, no one was in the store. I said "hello?" a few times and waited at least 5 minutes. I finally went outside to see if I could find an associate, which I did. He was chatting with 2 other people and I asked if I could just get my key, he said "i'll be there in just a minute" and I went back inside. I waited at least 2 more minutes and a different associate came in to help me. I use the app so I can have minimal interaction and it makes it inconvenient and unprofessional to have to wait almost 10 minutes to be handed a key.

Rating:

3.0

You have a great customer service representative at this location.

Rating:

5.0

Thank you so much!

Rating:

4.0

Any customer should have 24/7 access to their Bolognese you have plenty of security there's no reason why they shouldn't

Rating:

5.0

Joshua provided an outstanding experience! His professionalism, efficiency, and friendly attitude made our visit smooth and enjoyable. We truly appreciate his dedication to great customer service! He was amazing!

Rating:

5.0

A++

Rating:

5.0

A++

Rating:

3.0

I originally booked my reservation until 9:00 p.m. and when I got to the store to get the truck there was an issue of some kind on their end. My online reservation was canceled and a new one was made without my knowledge. When everything was set I was given a time to bring back the truck at 5:45 p.m. and was not told that if I went over that time I would pay for two rental periods. I checked online and to have the truck for 24 hours. That would have been the same price. This should be explained to people upon finalizing the reservation.

Rating:

4.0

Very professional

Rating:

5.0

All were awesome

Rating:

5.0

Thank you!

Rating:

3.0

I think the vehicle should be full of gas so we don’t have to get gas before loading so we don’t have to worry about getting to the places we need to go. The check engine light was on and there was so much play in the steering that it was difficult to stay on the road. I will say that it was clean. And, I got an extra charge and I have no idea why. I’m would more than likely try another rental place next time.

Rating:

5.0

When returning trailer we were told we would be emailed a final billing statement, which we didn’t receive.

Rating:

4.0

Assist with return. (Unhook trailer)

Rating:

5.0

Trailer had not been swept when I picked it up. I swept it before I used it and then swept it again before I returned it.

Rating:

3.0

I was supposed to get an email showing I had returned the trailer back to this location, with no issues. 6+ hours later and I still haven’t gotten anything from them showing I returned it…..which I did, around 3pm this afternoon (1/24/25). I absolutely want an email verifying this.

Rating:

5.0

Exterior unit and kept inside dry !

Rating:

5.0

Kyla did an awesome job renting the truck & supplies to us. We were very impressed with the whole experience & the cleanliness of the UHaul store.

Rating:

5.0

Great experience!

Rating:

5.0

Great office staff

Rating:

5.0

Verifier environment customer service was good and was well informed about what needed to be done. Vehicle is well maintenance and clean, and they were very helpful with my questions.

Rating:

1.0

I was supposed to be set up for a weekly rate and apparently got only set up daily my full price was supposed to be only around 300 and got charged over $600 a 4 days

Rating:

5.0

U-haul is such a great convenience. You guys are doing a lot of the good things to help people with their moving and transportation needs. Keep up the great customer service!

Rating:

5.0

Sorry texas lost

Rating:

2.0

Access hours are inconvenient, also the size can be much bigger for what I’m paying for

Rating:

5.0

Nothing everything was great

Rating:

3.0

Smells disgusting and like smoke

Rating:

5.0

Great all a round service

Rating:

5.0

The attendant was very helpful. He was willing to go back inside the building and get some markers to indicate where previous damage had occurred to the trailer. He was friendly and knew his job.

Rating:

4.0

On 12-18-24, I made a online reservation for a 5' X 8' trailer and dolly for 12-19-24, to pick up in the afternoon. However, when I arrived there was no record of a reservation. Fortunately, they did have the trailer that I needed. I had rented this same trailer a few days earlier for the day to move some boxes and furniture from my house that was damaged by the recent tornado on 11-3-24, to put them in storage. This has been a long process trying to move things out of the house and take care of other matters related to the tornado damage, including the physical therapy for my wife's injury during the storm. Renting the trailer seemed to be a little more involved than I expected, since my profile and drivers license, etc, is already on file in your records. Although the rental is for 24hrs, I am only able to use the trailer for a few hours, since I have been staying in a hotel since the tornado, and it is difficult to park my van with the trailer overnight at the hotel. So, I have to rent the trailer multiple times to get the moving completed. It would be helpful to have a way to streamline the renting process some, and even be able to rent a trailer for few hours at a reduced cost. I realize my situation is not your problem, but I would appreciate any assistance you can provide in this already traumatic experience. Thank you for reading. Rick Massey

Rating:

4.0

Although I had previously reserved a trailer for the day, I had to wait about 30 minutes to get the trailer after I got there. Only one staff on duty, and if there is any customer being waited on, it can take awhile to get attention.

Rating:

2.0

No gas in the truck when I picked it up. Was unable to extend the use of the truck and now I sitting here waiting for the truck I reserved 1 and 1/2 days ago. Employees just sitting around without a care in the world. I however have commitments so I will probably use Ryder next time. Funny thing is I worked for u haul years ago and we didn't operate in this fashion.

Rating:

4.0

Would love to know the final cost, but everyone was great there, made everything so easy.

Rating:

5.0

Have been very pleased with my UHaul experience. Thank you.

Rating:

5.0

Will rent again. There was nothing you could say bad about this experience. The staff was helpful and the facility was great.

Rating:

5.0

Can’t imagine any improvement needed! Service was top notch all the way.

Rating:

5.0

Have an extra person and maybe new trucks. Overall super

Rating:

5.0

Very friendly staffer, I believe his name is Joshua, and he was very helpful.

Rating:

5.0

Only issue was the tire pressure & I had to stop at 7-11 to put air in the tire & the radio kept turning off. Besides that it was good & easy Thank you! Both workers were super helpful!

Rating:

5.0

Grat job

Rating:

5.0

The staff on duty, Nate, was very knowledgeable and helpful. He showed me the different size storage areas and related costs, and we discussed possible upgrade to a larger unit when needed. He explained the requirements of storage and showed the facility and unit that I would be renting. Very impressive security.

Rating:

5.0

Your employees were very courteous and professional great location.

Rating:

5.0

Nothing. Excellent customer service.

Rating:

5.0

Make it closer to my house?? Nothing else

Rating:

4.0

Difficult to reach by phone, but otherwise everything was great.

Rating:

5.0

Kyla helped us,she was great.

Rating:

1.0

I never made it to the drop off location. The trailer had to be towed to my house to unload because it disconnected from my truck.

Rating:

5.0

Nothing was perfect

Rating:

1.0

I don't have a unit here, never have. I was looking at one, but decided to go elsewhere. The system continues to try to charge me, despite me reaching out to the location.

Rating:

4.0

It

Rating:

5.0

Make 20ft truck drink holders deeper caused serious safety distraction when spilled >

Rating:

2.0

Tell customers that going two hours over the expected return time will result in being charged for an entire day! I would have figured something out had I known. My helper bailed and I had to finish unloading alone. I never would have rented from UHAUL had I know this fact. Plus I had rejected "SAFE MOVE" yet was charged for two days of it as well! I'll find a different means for moving storage auction lockers, this was way too expensive for my budget.

Rating:

3.0

Staff was friendly but not always helpful. We had called to pick up one of our containers 24 hours beforehand and told them what time we would be there (a 1 1/2 hour trip) to pick up and they had no record of call. I was very specific on what time and what container we wanted to pick up. The 2nd time we called and gave them a particular container number to pull and have loaded on a trailer and got there and your staff had the wrong container loaded. I think that whoever answered my calls was unfamiliar with your system and just made a note on a piece of paper for someone else to handle and on both occassions never got handled or handled improperly.

Rating:

5.0

You need to have your brakes check on your uhaul truck they are making a squeaking noise

Rating:

4.0

My only complaint is this, I called two weeks ago to reserve a truck. I asked if I would get money back if I emptied my storage before my month was up. And I was told yes, it would be prorated. But when I emptied my storage, I was told no prorated rates. All calls are recorded, according to your phone system. You can check what was said. ALL employees need to know, give, and understand your policies. Other than being lied to or mislead, I was happy with u haul.

Rating:

5.0

Great service. Thanks 🙏

Rating:

5.0

I wish I could have dropped it off at a location near my house.

Rating:

5.0

The associate was very helpful and actually took me to my proper location to show me around the facility and other details to help me move in and around my personal location.

Rating:

3.0

What happened to unlimited miles

Rating:

5.0

Can't recall guys name skinny long haired help me with my items and went well and above THANKS

Rating:

5.0

I love this place hated to leave they were the best very helpful a polite very understanding would highly recommend you to this place !!!!

Rating:

5.0

How to improve is to have 2 assists in office.I need help and the assistance had customer if offic and in the phone

Rating:

5.0

As advertised, installation looks clean and professional. Quick and friendly.

Rating:

5.0

The employee with the cherry tattoo was a lot of help. She got me a good deal on my storage unit. I would highly recommend this location

Rating:

5.0

I did have to check at the office because I did not realize I would have to log into the "box" on the far right and then the "box" just to the right of the door. The showroom people were very helpful. Thank you!

Rating:

5.0

Great service and clean facility. Loved it

Rating:

5.0

Nate I think his name was, was super helpful and nice! Definitely recommend

Rating:

5.0

Only possible complaint is that the staffing seemed low as they struggled to maintain someone at the front desk consistently. A quick phone call would get a prompt response and someone would come right up.

Rating:

3.0

The young lady didn’t put in my move in date correctly and asked numerous for it to be change to 2/17/24. So, I’m not happy!

Rating:

5.0

Thanks 1

Rating:

4.0

The facility was nice and convenient for us, but now that we are sorting through our belongings, several boxes are showing signs of water damage. We didn't pay attention when we were assigned our unit, but directly above our unit was an air conditioner. We're wondering if condensation from the air conditioner dripped down into our unit. We would recommend your facility, but would advise anyone to double check the location before storing.

Rating:

5.0

Everything went very smoothly for move in and move out. . The outdoor units are clean, convenient, and secure.

Rating:

5.0

Super clean, easy access, great experience in THIS U-Haul storage facility.

Rating:

5.0

Thank you for the excellent experience

Rating:

3.0

I went up there cause I didn't understand how this all worked and they associates there just sent me another link but I guess they figured it step by step except I don't do well with online stuff and it took me about 1.5 hours or longer to finish it.

Rating:

5.0

Kylie and her staff were excellent throughout the rental time. They had a truck available when I needed one. The units I rented were clean and always well lit. The entire inside storage space was always well maintained. would rent from U-Haul again and again, thanks to those two wonderful people. Thanks Kylie!!!

Rating:

5.0

I would recommend it to friends I only use u haul thanks

Rating:

5.0

Will use them again.

Rating:

5.0

The general manager and her team are wonderful and professional. We probably dealt with 30 uhaul and hands down this is the best uhaul place weve been. They are wonderful, excellent customer service and highly recommended!!!!!!

Rating:

1.0

The reps in store made me want to find a new facility. There was an older lady ahead of me who came in to get boxes the guy wouldn't even help her. He seemed frustrated to provide service in general.

Rating:

5.0

Kylie helps us get through our uhaul, she’s kind, fast, efficient and know what exactly we needed. 10/10 recommended!!!

Rating:

2.0

Upon moving out the site manager accused of having my lock still on the storage when I didn't and tried to charge me for 1 month of storage rent. I had moved out the 22nd of March and here we are April 8th and i get an email which i replied back to stating i had moved out an took my lock the site manager again told me I need to remove my lock and advised me to use another company in the future, employees improperly train with a site manager whose un organized unprofessional. Horrible customer service will never use u haul again because of Kylie!

Rating:

5.0

Kylie was extremely helpful with my rental and move in experience and stayed in constant communication with me during the rental process. I would highly recommend this location.

Rating:

5.0

Friendly helpful staff.

Rating:

5.0

They Truly Care bout their customers. Awesome 👍

Rating:

4.0

Customer service rep set me up for failure

Rating:

5.0

Everyone at the Uhaul site at 6061 s sooner rd is very friendly and extremely kind and helpful. It is reflected from the top manager down to the other staff members. Kylie truly leads by EXAMPLE. I've told all my family and friends that I could not have done this without this Uhaul Staff. I thank God for them all.

Rating:

5.0

Great customer service, and everything about the storage facility was top-notch. Would definitely recommend.

Rating:

1.0

Maybe learn the definition of a "loading bay" or hire new management that does not harass customers for using a loading bay to load a trailer. My items were forced to be left on the side of 59th in a parking lot unsecured for this reason I had to chase off a few tweekers from my trailer because of this reason. I will not be using this facility or uhaul anymore the lady I had to deal with needs to be put in check for how she approaches customers

Rating:

5.0

Great staff to work with and very nice/clean facilities. We appreciate all the kindness and tell our friends about the great place. Thank you!

Rating:

5.0

This place was the easiest move in I ever had. The lady who helped us with our alarm going off not once but 3 times was very helpful and understanding when I forgot to put my code in to turn the alarm off 3 different times even though she told me that I needed to. Absenct minded on my part and not paying attention to her.

Rating:

4.0

They were always helpful

Rating:

5.0

Great staff, great customer service and very clean facility.

Rating:

5.0

The manager of this facility is great! Very professional, knowledgeable, and polite.

Rating:

5.0

Great customer service

Rating:

5.0

Found very helpful and easy to get questions answered!

Rating:

4.0

The staff were accommodating and knowledgeable. The facility is well kept. Our issues are with the price(s) of the storage unit. For the amount of money you pay the sizes are very small.

Rating:

5.0

Brianna was amazing and extremely helpful !!

Rating:

5.0

Great crew very kind extremely helpful

Rating:

5.0

Manager very professional and very quick.

Rating:

5.0

Excellent care and answering of questions. Thank you!

Rating:

1.0

I can still not access my storage facility

Rating:

5.0

The staff that was working the day I rented the unit was great!! Very helpful & willing to help my son & I out!!

Rating:

5.0

The rep saved $20 per month by switching to the Sooner location and at the facility, Charles was extremely helpful to process our request.

Rating:

1.0

EL lugar estaba en construccion, la bodega que me asignaron no fue como la pedi, me hicieron un cobro y aun no me devuelven el dinero. Cancele obviamente el alojamiento y aun asi me cobraron suponiendo que me devolverian el dinero y nada aun