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Michael N | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of South Veterans
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very informative and Professional
Daniel R | Overall ExperienceI had moved about over a month ago
Terry M | Overall ExperienceThe attendant who helped hook the trailer to my vehicle did not lock it in place, nor did he properly attach the chains. It came unhooked about 20 miles away, and we were lucky that we hadn’t yet put my motorcycle on it, and my vehicle wasn’t damaged.
Ruth AI recently rented a unit at this U-Haul indoor storage facility and was disappointed with the lack of assistance provided. There was no clear guidance on where the unit was located or how to access it. For first-time users or those unfamiliar with the layout, some on-site support or signage would go a long way. I expected a smoother check-in experience and better customer service.
Richard M | Online Move InThe guys at the R T Dunn location in Bloomington Illinois have great team members and Manager definitely will go back to that one
Washington S | Overall ExperienceFriendly staff. Set up a reservation over the phone. Everything was ready to go upon my arrival. No issues. Explained process should I need a larger unit.
Patrick J | First ImpressionsExcellent customer service.
amaiia w | First ImpressionsWas very pleased with the onsite agent Paul, who was friendly and courteous. The premises are well kept, very clean and the value for what was offered was exceptional, especially after factoring in the first month being offered for free. Very pleased thus far and happy that I made the switch to this place for my temporary storage needs!!!!
Kenneth H | First ImpressionsWhile it speed it up my trailer drop off to just just tell me I didn’t need to do anything further,, it would have been helpful to hear what to expect in terms of days charged, and when I would hear back on what the total cost was for my rental. Part of this is on me, as I should have thought of it at the time, but having U-Haul personnel, tell me what to expect would have been a little bit helpful. Minor criticism or feedback for a rental experience that was very smooth.
richard gI don't remember the young lady who helped me out, but her customer service was outstanding.
TABITHA A | First ImpressionsExcellent staff at this location. Very attentive and very helpful in the process is very quick..
Tony T | Overall ExperienceThis was the best experience! Great people, very friendly and willing to help! Loved it!
BROCKTON SExcellent service over 23 months. Did not appreciate the increase in monthly payment without notice, however, nor the poor explanation for its cause. Hopefully this can be fixed in the future as I will want to use the Ubox service again. Thanks!
Derek LBugged you too much about owing them for a unit when you done paid for it
mary l | Overall ExperienceGreat service and product options.
RAYMOND CUhaul got rid of my stuff that I was coming back to get because ran out of room in the car but they let someone get my stuff and that really upset me and two totes had my food in them so what am I supposed to think about that and I should have gotten money back to me for that stuff gone
JEFFREY H | First ImpressionsWas very respectful
PAIGE J | First ImpressionsThank you for your business
Ciera M | Overall ExperienceGood customer service
GARY FThe staff at this location is excellent. They really explained everything in detail to me about how to go about renting the storage unit and gave me a map on how to get to the storage unit that I have rented and the storage facility was nice and clean..
Tony T | First ImpressionsFriendly staff. With online early check-in I was in and out in minutes.
Brian WOverall everything was great. The only thing I would change would be changing the access hours to 24 hours/7 days a week.
Maria B | Overall ExperienceGreat customer service
Russell M | Overall ExperienceExcellent customer service, friendly and helpful
Russell MTop notch!
DEWAYNE NI'm happy with this location.
Percy KOverall you did a great job. Your people were friendly. In and Out was quick and easy. The truck was a bit worn but did the job. However, I reserved an appliance dolly and they did not have it. This is really unexcusable... I needed this More than I needed I needed the truck. You need to buy more dollies AND change your policy that if I reserve a dolly then it is there 100% with the truck. I almost did not rent the truck but called a friend who said he could get a dolly and assist me so I went back in and rented the truck.
CHRISTOPHER MHave the truck warming up and windows defrosted.
AMY DI wanted to change my reservation to a one way trip thinking it would save on mileage. The guy changed my reservation but at no time did he say that it would cost me more money to change it. At no time did he explain there was a difference in charges. After standing there for 30 minutes to make the change the reservation, I was beyond upset when I seen my total.
Amanda PCan’t think of anything to improve my experience. Everything went smoothly and staff was friendly and helpful throughout the process.
DAVID MNothing. The person that set me up with the rental was very kind, informative, and great to work with. Same with the person I spoke to when I dropped the trailer off. Very easy and fast experience. Thank you!
Kevin DThere was an open bag of gray u haul blanket things in the back that was discovered after transporting of trailer. I would have liked To see before photos and/or be allowed to upload my own photos of trailer. Throw in a checklist for lights too. I saw two separate U-Haul Trailers on the road with lights that were burned out.
Alexander KA worker gave my ex husband my information. I didn't want him to know my new address. Plus my ex got all the e mails when I paid. I never got any. His name was not suppose to be on my account. He rented from you 3 - 4 yrs ago. My info was not private with that storage facility at all. So I took all my belongings out. Very upset over this. So no recommendations from me.
Marlene S | Overall ExperienceI will come back to Uhaul anytime that I need them and Thank you 😊
june f | Overall ExperienceThe gentleman that runs U-Haul at this facility is absolutely amazing.
BETH M | First ImpressionsNeed more carts
Michael H | Overall ExperienceWonderful, hard working staff. Quality service at an affordable price!
KEVIN Ttreat them the same as I was treated
Peter DThe u-haul storage area was clean, but some of the staff were rude, clumsy, and disrespectful!! The cost and quality of service with regards to storing my things at the u-haul was very qualitative, effective, affective, and efficient, but some of the staff like the ones there on 01/29/2025 were rude, and disrespectful!!
Charles O | Overall ExperienceWay too expensive. Vehicle was not clean at all. Service was not great.
Daniel WExcellent customer service and they treat me real well.
Gary FStaff was very accommodating, and friendly. Equipment was in “great” shape ! Will definitely recommend!!!!!
Christopher HThank you
ANGELA SI can’t think of any way to improve the experience I had. The customer service I received was excellent all the way around. From the guy at the RT Dunn location to Rochelle on the phone when I ordered the box and Tammy who delivered and picked up my box. I was very impressed with the whole experience and would recommend it highly to anyone! Thank you!
Estelle BIt's an absolute pain to have to access a large unit so far away from an access point with poor cover during the rain. Was not given directions to access the unit via the door. Would have been helpful
STEPHANIE G | First ImpressionsGreat rental rates! Thank you!
ROD WNothing
WESLEY FI truly recommend U-Haul for small to large moving experiences, help is always from the first step to the last. Hours , staff, and facility in Bloomington Illinois were convenient.
pamela m | Overall ExperienceNo improvement needed, staff was very informative and friendly
CHRISTOPHER SThe staff always does a great job with check in and return. Zach is a rock star. His customer service is impeccable.
Ivy BWonderful staff
ANGELA SKeep doing what you are doing.
OSCAR SThe wiper blades needed replaced on the truck.
DAVID WLeave a key or code for a Sunday truck pick up because I was scheduled for 7 am got there stores not open but was never given code for key so I ended up waiting on hold for two hours instead of moving. Then I had to find my own truck in the sea of uhauls that was …..fun
WILLIAM EPaul was amazing. Very helpful and even walked me to my storage unit.
Latonya S | First ImpressionsAwesome
KATHERINE SNot a thing! This is probably the most seamless rental I have ever done! Thank you!
RAYMOND CBe on time. My items in the u box were all wet my mattress is ruined
Pamela MPrevious review should have been Poor!
PTRICI HThe entire process was seamless and easy from booking online to the pickup and drop-off. I was pleasantly surprised. Thank you!
ROSE CDrop off was much smoother and quicker
Ralph DTreat them the way you treated me!!! Respect and patience and professionalism. My transaction was very smooth and educational. Thanks to your people
OSCAR SAs usual, great staff
GINA GNeed back up cameras. Also the radio didn't work properly.
Mark DMost everything went well except for on the delivery of the u-box in Bloomington. I called and scheduled it for delivery only to find out it was not put on the schedule, delaying the delivery by a few days. Then on the day of the delivery we were not contacted until the box was delivered and it was put by the wrong entrance making it very difficult to unload and transport to our apartment.
Aaron BI'm not sure why I'm getting this survey because I am not a new or leaving customer. Wouldn't mind knowing why. You could respond by email. Thank you.
Mary M | First ImpressionsThe staff person knew his job well. He gave me a tour of the storage area and showed me how to access entry into the facility. Great experience!
Greg W | First ImpressionsShould consider helping people put their rv into the space. Was difficult to do on my own. A staff member with experience and a second set of eyes would have helped.
Joel T | First ImpressionsKeep doing what you all are doing.
ENZO H | First ImpressionsOne thing I will add an exterminator should come in. I had a few live roaches in my things.
Tabatha L | Overall ExperienceSo we rented a U-Haul that had tires that woukdnt keep air in them and they told us to add air when they needed them and then the hood wouldn’t latch and also when I got to the facility I got a storage unit but they wouldn’t check my truck in and the women that was running the front desks was more interested in what the other gentleman that working were doing there instead of what we were asking her.
JENNIFER D | First ImpressionsNeed maintenance checks. Got out on interstate and alarm sounded. Low tire pressure. Had to pull into gas station for help. They put air in all 4 tires.
Carol GCustomer service was awesome as well as the equipment. I would recommend them to anyone
ASHLEY JI’m highly frustrated because when we went to drop off stuff off at the storage they young gentleman did not give us keys to the storage unit so there for we could return the truck after we wanted to load our unit! I would like to not to be charged for the extra miles or reimbursed for the U-Haul truck because it was NOT CONVENIENT!!
KELSI O | First ImpressionsU-Haul trucks drive like a dream, easy to maneuver and very stable.
Jack PI just moved out of 1 of my 2 lockers. My experience here was OK. The locker I just moved out of had a beam in the middle of it, which was inconvenient. There should have been a discount for that locker. It wasn't worth the full price.
David W | Overall ExperienceZach was great helpful and knowledgeable
Nicky T | Overall ExperienceThe staff was very helpful. It was great using the storage unit for free with a one-way uhaul rental. Thanks!
Scott M | Overall ExperienceExcellent customer service! Safe, secure, clean place to store your belongings.
Laura D | Overall ExperienceGood location, well lit and clean never felt like I was walking into an unsafe situation no matter what time of day I was putting stuff in my storage unit
Erik A | Overall ExperienceEvery time I stopped out to CK on my $500,000.00 RV the power was out and my batteries were dead and during mid winter they were all frozen….supper nice spot but I only picked your place because you offered Power to maintain battery charging and you did not deliver ……
DARYL F | Overall ExperienceDon't have any comments......have a nice day.
Phillip C | Overall ExperienceThe price went up 30 dollars over the last 2 years. I've been an loyal and faithful customer of uhaul for 4 plus years at that site. I started getting monthly texts about my bill in recent months. I've never been late and asked them to stop texting me, i didn't need the reminder and the person on the other end of the text said of. Uh, the following months i received the text like clock work. It's kinda a slap in the face to a customer like me. When I went in today to look at my car. Paul at the desk seemed uninterested in dealing with me. I asked him could he turn on the air so I could air my tire up, he just looked at me as if I wasn't even talking to him being that he was the only person sitting down at the desk. So I repeated myself again. He looked at me for 5 to 10 seconds and finally decided to get up and turn the air on for me. Even took the tire over to put air in the tire, I didn't hardly any air. When I mentioned it to the white in the garage area what happened, he turned it on and came over to let me know it was ready for usage. This when the moment I decided to cancel my outside car storage rental with uhaul.
christopher b | Overall ExperienceI really needed the storage unit at the last minute and I was able to get one right away thank you
Karen L | Overall ExperienceZach S. was extremely helpful and provided professional, friendly customer service.
paula c | First ImpressionsI believe that paying a lot of money after the 1st free month, we should be able to drive the vehicle to our storage unit. Also the hallways should be wider. Should also have taller bay doors and longer bays to back in the big Uhaul trucks.
Mark D | First ImpressionsEverything was good and it was affordable. No complaints at this time.
Heather A | Overall ExperienceN/A
Omari M | Overall ExperienceThe Manager of storage Teresa was very professional, knowledgeable,and kind.
venetha r | Overall ExperienceBetter maintenance is needed. Rented for a year, during that time the bathroom at the facility was usually dirty and broken. The only time I saw cleaning action was when the inspector showed up for a visit. 3 bay doors for unloading, at least 1 out of order every visit. Another time all were out of order and one was permanently opened.....questionable security. Very disappointed......Uhaul service going downhill!!
Maria T | Overall ExperienceVery nice and helpful staff place wasn't the cleanest but my unit was so I won't complain
Precious P | Overall ExperienceA bit pricey for the size of the storage unit rented, but facilities, staff, safety and cart availability all very good!
BRIAN G | Overall ExperienceThe staff is friendly and very helpful. We used the storage unit while my daughter was at ISU so all of her things did not need to come back home every summer. Always clean and there were always flat moving carts available.
Maureen B | Overall ExperienceI reserved a truck and storage at wrong facility, the facility I did want, she was very helpful and made me feel ok
Terri C | First ImpressionsNot responsive with questions. Unit I reserved online not available. GM never called back.
Austin B | Overall ExperienceI had possessions in storage at the RT Dunn UHaul in Bloomington for over a year and I'm very satisfied with the experience. Employees are courteous and knowledgeable.
Bradley S | Overall ExperienceThis is a wonderful storage facitily. The facility is well maintained. There are alwasys carts available for use. It is easy to access the unit. Overall a great facility.
Tiffany B | Overall ExperienceMaybe get more carts if more, than person there at, a time there are not enough of the flat carts. One person will take them all and not leave any for others. Other wise was excellent
Lalena H | Overall ExperienceExcellent customer service from day of move in to move out. Great folks!
Sheryl K | Overall ExperienceBest storage center I’ve used. Zach was very helpful.
Spencer F | Overall ExperienceStaff was rude when picking up the truck and threw the contract at us then walked away without pointing out our truck or anything. When I came back to figure out how to access my storage unit, they said they would not honor my 1st month free that online said I had until I became upset then called and got it approved. I would not recommend this location for any moving needs due to staff though the storage building is nice and easy
Savannah M | First ImpressionsI have made use of two storage rooms and a u-box for space needed for moving. Facility always clean and functioned properly. Gradually turned in tbe U-box then one storage unit , finally this last one. The personnel involved were dressed appropriately, friendly and polite with a good working knowledge of the requirements for renters. I can only say tbe facility and staff were awesome. Thank you for assisting me in my across country move! I will use u-haul facilities in the future if needed!
Betty H | Overall ExperienceEnjoyed truck rental and storage space rental experiences at this facility.
STEPHAN S | Overall ExperienceSuper easy to access. Convenient. Friendly and helpful staff. Highly recommend.
Joy W | Overall ExperienceMy storage unit was just turned over (U-Haul is at or near capacity) it only had a couple of items left in it that I will toss.
paula c | First ImpressionsGreat. Service and clean facility
mike c | Overall ExperienceThe facility is well maintained. Staff was friendly and knowledgeable, particularly the manager, Zach.
Todd G | Overall ExperienceMade a reservation and was then told they don’t take them even though I had the number. Gave my unit to a walk in. Charged me twice then denied it after my bank posted it. Kept getting “ I don’t know” while on the phone while the guy in the back is yelling just put her on hold. Called the 800 number to cancel ( didn’t need it anymore) and he was great
Dina P | Overall ExperienceI’ve used a number of storage facilities over the years. This is the nicest and cleanest I’ve used. Zach in oarticular was extremely helpful in explaining the facility features as we accessed the unit.
Spencer F | First ImpressionsSomehow had mold on my stuff after being in a “climate controlled” unit
Tiffany G | Overall ExperienceThe lady at the counter was very helpful. But we did have issues with the manager and a we have a called and filed a complaint
Micheal L | First ImpressionsWhile I was there I witnessed one of the Caucasian employees harassing one of the African American employees on two different occasions one of which almost led to an altercation because the Caucasian employee was violating the personal space and touching The African American employee. This is very unprofessional and I do believe that the Caucasian employee at the very least should be written up and counseled on this, if not fired outright
SHANE S | Overall ExperienceQuick, easy to rent a space. The customer service was great!
Laura D | First ImpressionsI like how close it is to home.
Pamela P | First ImpressionsI leave this for the comments, because the staff and facility were top notch. I had rented before , for my Aunt and when we moved out it was with several days on the unit that were already paid for, and they would not pro rate, and give me a refund for what days were paid for and didn't need or use when I closed the account. So this time I used it clear up to the date. I'm sure this is a corporate policy, but one that might be told to people up front.
Karen B | Overall ExperiencePersonally Zach was amazing appreciate his service!!!
Chris B | Overall Experienceit was super flawless and I appreciated the help from the young man in the office, very nice staff.
Christine C | Overall ExperienceOne of the garage doors remained open because it was broken and any one can jus lt walk in and have access to the storage units. That needs to be corrected immediately.
gabrielle b | First ImpressionsI did pay for climate controlled. Although I had items I was not keeping they had water damaged and some of my pillows that were not in bags had mold on them. Had storage for over a year and only checked on it once from out of state.
Anthony H | Overall ExperienceI tried to push the button in the storage area nobody came .
Zhateya S | Online Move InI called six different times to see if any spaces available and they told me that I was number one on the waiting list but yet when I called yesterday they told me that yes there was a space available and that they had no intention of ever calling me to let me know it was up to me to continue to call And check to see if a space was available. I’m not sure where the miscommunication was at but the manager the facility told me that if a space opened up for my motorhome, they would be the first one on the waiting list and that they would get in touch with me, but that didn’t happen , somehow they dropped the ball like they would be a little more professional when I was there there was about three people standing around doing nothing so you would’ve thought that they would’ve had plenty of time to follow up with a phone called me letting me know there was a space for my motorhome available
DARYL F | First ImpressionsStaff on weekends not helpful. Setting in chairs playing in phones.
Laura A | Overall ExperienceI liked the convenience of being able to get in at later times. The doors to the parking bars were always broken, the main sliding door was left wide open a lot of times. When I went to move my things out, the main sliding door was broken and I had to use the side door. I tried to park as close to the door as possible so I wouldn't have to lift the heavier items too far. The door to my hatch got hit by the side door and the paint is now chipped off. I'm highly irritated that I have to get that fixed because of the inconvenience.
Toi b | Overall ExperienceZach is great
Blair F | First ImpressionsLove U-Haul for being patient with me for so long n I was able to pay off my storage n got everything back!! Live their services. Highly recommend!!💖 Thanks U-Haul!!💖
Victoria S | Overall ExperienceNice facility but price goes up every year.
Michael S | Overall ExperienceId highly recommend lower pricing, as the unit I was given, wasn't that big. However, I do believe storage tenants should be able to access the unit so long as they know the pin to get in, 24 hours, as some folks such as myself, work thirds, so I am a night owl, and do most of my work through the evening times. During the day about 96% of that time, I'm sleeping, as I stated, I work thirds. I feel the storage is amazing, however..... The uhaul trucks, and tow dollies, and car ports all need a major upgrade. They're so outdated, and lots of things messed up on them.
Kimberley M | Overall ExperienceReceptionist was very helpful. Walked me through the process, got me a free lock and took me to my storage locker. I had never been to this facility, it’s very large and clean. I was impressed by having an elevator and flat carts to assist with move in. Highly recommend.
Anita B | Online Move InZach was super helpful and nice.
Madelynn T | First ImpressionsI had to get out of a really bad living situation and they saved me. The front desk guy could tell I was really shaken and helped walk me through it.
Hannah H | Overall ExperienceThis facility felt more unorganized than most, not knowing which units were leased or not leased. I was assigned one unit when signing the contract, only to find out when we went to visit the unit that it was already occupied, so had to do a different contract for a new unit. They locked out access to our unit for no reason due to internal confusion/communication issues, not sure if we were still using the unit (despite the fact our lock was on it and we were still paying for it) I was sold a combination rotary word lock at their counter and then 2 months later received a call informing me that we can't use it on our unit and needed a keyed lock. When running a storage unit business, the bare minimum should be to know what units are rented and what units are available. It just felt like this was a consistent question/problem for the staff here. Management was very good about making things right with us when there was an issue, so It wasn't a problem, just more of a nagging inconvenience to deal with. We exited our relationship because we no longer had a need to store items in Bloomington. Would have stayed otherwise.
Jason P | Overall ExperienceSuper easy to deal with and exactly what we needed. Have one for my daughter and one for my mother.
Joanne W | First ImpressionsWas not happy there was a pole in the unit that I rented which took up space where my furniture could have gone. I requested a different one with no pole and nothing was available.. I feel I should have been made aware of that and feel U-Haul should adjust the rental fee for renting a unit with a pole right in the middle taking up space that I could have utilized!! Thank you!
kristin O | First ImpressionsThe best Uhaul experience.
Tariq N | First ImpressionsYour staff at this facility were so nice and warm. They made sure we had everything we needed.
MARTY B | First ImpressionsI don't know how long it takes for the money to be refunded to me after the balance is looked at because I brought the car that U-Haul back with the amount of gas I was supposed to and also in a good condition and I didn't go anywhere but to my house on Monroe Street and back to the U-Haul place so I barely went 5 miles so when will I get my extra money back please let me know thank you and the service representative that helped me up forget her name she was very kind to me all day and very patient and I really like her
Kim R | First ImpressionsEverything was fine with the truck, no issues picking it up. However, we noticed that the side mirror of the truck, on the right side kept adjusting on its on. Making it harder to see on the right side of the vehicle.
Shanice L | First ImpressionsThe staff were wonderful and so helpful! The facility was super clean and well-maintained. Very pleased and have already recommended to friends and family.
Tara B | First ImpressionsMy only complaint is the rise in rent. It went from $140 to $157 by the time I moved my stuff out. Still worth it though. Definitely better than outdoor storage.
Victoria C | Overall ExperienceRude front desk people
andrew s | Overall ExperienceAlways room for improvement
Frank C | First ImpressionsI like the distorts, Ralph and the staff
Terrell E | Overall ExperienceGreat location and great customer service.
David K | Overall ExperienceWonderful people working at this location. Will definitely come back again.
janice b | Overall Experiencesuper friendly staff and would come here again if I needed storage!
Syanne G | Overall ExperienceSo easy and convenient. Clean and secure storage in a conditioned space. It simply does not get easier than this.
Jason S | Overall ExperienceSuper service!
joel s | Overall ExperienceOverhead garage doors were broken and inoperable. Not the fault of the facility and likely from customers. This was only slightly inconvenient.
John T | Overall ExperienceGreat facility. It was easy and quick to get the storage room. They even threw in a lock for us!
JUDE L | First Impressionssuper helpful and explained very well
Syanne G | First ImpressionsThe young man that checked me in was very professional and friendly.
Andrea T | First ImpressionsKind helpful
A L | First ImpressionsLooking forward to using the storage area, just what we needed, great price
Charlotte C | First ImpressionsStaff was very helpful and efficient
janice b | First ImpressionsThe young African-American lady at the counter was absolutely excellent. I said I wasn’t going to forget her name, but I did she was wonderful the other gentleman they were African-American to showed me to my storage. They were excellent. I have nothing but good things to say best customer service ever, and yes, I will tell everyone all my friends everybody about it
Stacy J | First ImpressionsNo comments!
Micheal T | Overall ExperienceVery clean and organized
Herbert S | Overall ExperienceBe nice if it was 24hrs
Philip A | Overall ExperienceAmy S in particular was extremely helpful in finding us the best amount of storage for our home contents, as well as a one day moving truck rental. She gave us a great tour of the storage facilities and walked us through the steps for checking in and out. We appreciated her personal attention to our needs!
Julie H | First ImpressionsVery nice staff
Cornie T | Overall ExperienceThe employee Annie was very friendly and helpful...real professional.
Lambrose H | First ImpressionsI feel like they could be more of a people person. I was rudely told I had to get my lock off storage unit before I turned in everything to be done with the unit and she then locked me out and I could not access my unit to get lock off. Then I tried calling I was on hold for a while twice while standing outside the building and I tried the intercom and no one would respond I don’t know what I did but the manager or whoever was rude and disrespectful!! Before her when I got the unit I had no problems but after it was rudeness
Kara H | Overall ExperienceAmy and Brian provided great customer service and they were very helpful.
robert h | Overall ExperienceGood people nice facilities
demarius M | Overall ExperienceZach Schnepper was fantastic at helping me and other customers he saw in the storage facility as well as Amy,Zach, and Annie as they assisted me professionally despite the past complications with uhaul the workers at 72 are awesome.
Blake N | Overall ExperienceVery helpful staff
Jack A | First ImpressionsI have had an awesome experience ranging from the U-box to storage for overflow items from my move. Staff have been more than accommodating and I have appreciated their suggestions and flexibility. Thank you! Betty H.
Betty H | Overall ExperienceWe did not check out on 11/22/22 we were out 1/15/22!!!!!
Rick B | Overall ExperienceI will definitely use U-haul again if I need a storage unit. Ty is an excellent manager and his staff is very nice as well.
PAULA H | Overall ExperienceLove this place everyone so friendly
Nora P | Overall ExperienceI appreciate the indoor loading/unloading area and restrooms at this facility. There were many carts available which made transporting boxes to unit a breeze.
Elaine T | First ImpressionsGreat location and facilities. It was easy to get in and out. I appreciated the indoor garage slots which allowed for quick and easy, loading and unloading. Always plenty of carts. I rented several trucks from the location and they were ready and available and excellent trucks.
Russell C | Overall ExperienceHands down the most helpful and accommodating! Everything was great!
mike b | Overall ExperienceAnnie was very nice and helpful. During our time, everyone was very considerate when paying or with questions. Time on phone for payments was never very long. My family will use this facility 100%!!!!
terry h | Overall ExperienceHave been very pleased with the whole process.
Judi J | First ImpressionsVery helpful staff. I had to change storage units multiple times as I selected previous units that were too small. And during our move in; we could not unload the entire truck at midnight and had to leave it loaded in their parking lot. There are cameras everywhere protecting this facility and I knew my items would be safe; in which they were. I currently have a long term climate controlled unit for items that cannot withstand outdoor storage sheds with no heat or a/c. Thank you U-Haul!
Cheryl C | First ImpressionsGreat people
Rick B | First ImpressionsI have rented U-Hail trucks and a storage unit previously. The quality of your business is still great!
alinda h | First ImpressionsYou guys gave me a defective lock and expected ME to hire someone to cut the lock off. That is absurd and ridiculous! I’d completely understand if it was a lock I bought at the store but this is the one YOU sold me! I will never again use this storage facility and will not recommend you to anyone.
Jared C | Overall ExperienceThe only complaint I have was the family that emptied there locker into the hallway I needed to get down and had to go all the way around to access my locker.
Jason B | Overall ExperienceNice and clean, very secure and a fair price.
Russell M | Overall ExperienceAmy was knowledgeable and helpful
Alan H | First ImpressionsFriendly helpful staff and clean facility.
BRYAN B | First ImpressionsFriendly staff. Convenient location and access. Plenty of carts available for moving items in and out of storage.
Kevin R | First ImpressionsBest Uhaul I’ve ever used!
RICK H | Overall ExperienceVery friendly environment. Greeted each time with a smile. Helpful information and Mr Brown was very patient.
shirlann b | First ImpressionsThe employee, Ty is always very polite and helpful!
Sandra W | First ImpressionsIt leaks you can see daylight coming in
Shawn H | Overall ExperienceSuper on point !!! When I move again I’m coming to UHAUL
Reecka F | Overall ExperienceHaving a student at ISU, using this storage facility was a necessity over the summer and I’m so glad we did! The employees here are beyond friendly and helpful. The facility itself is super clean and well kept. I will definitely be back next May to do it all over again!
Laurie J | Overall ExperienceWhen I first moved into the unit, the facility smelled clean and customer service was what one would expect. Over the past few years, the facility has become stinky and if you call for service, you get put on hold, with no one returning, much of the time. On more than one occasion, I was charged late fees, after updating my auto payment. Even with someone entering it at the counter, it was not saved and a late fee would be charged again.
Michelle W | Overall ExperienceGreat experience!
David Q | Overall ExperienceBlake is kind young man and was very helpful and knowledgeable. He's a great asset to U-haul!
Derrick E | First ImpressionsEveryone was friendly and I even upgraded based on the recommendation I received.
Camaro S | First ImpressionsAlways treated with kindness when I come in. Staff is always super friendly and helpful with questions I may have.
ANNETTE D | First ImpressionsTeam was and is very friendly and kind. Store lobby and storage facility is always clean and my calls are always answered. I recommend this location to humans any time they need a truck rental for long or short periods of time, a trailer, storage and supplies. Iv used it all from this location and I haven't yet been disappointed.
Heather G | First ImpressionsReally great staff. Only thing i would change is where the truck and trailer rentals are in the parking lot. They are parked where they block easy access to the entrance and its very difficult to get atound them to unload my things. Theres plenty of space towards the Dairy Queen side of the lot which would open up the front of the facility for easier access plus then possible new customers from the road can see it too. The trucks and trailers are blocking alot. Bit otherwise i couldnt be happier.
Kim L | First ImpressionsTy and the entire group of associates were excellent! They work hard to provide customer satisfaction. They just go above and beyond to help their customers. We were short some movers and a couple guys really helped us out on a heavy piece. They helped make a moving day into a good memory. Our months of using the storage facility between moves was an excellent experience.
Linda Z | Overall ExperienceThank u soooo much.. They helped me save my stuff even though my payments were behind due to family emergency.. I recommend to everyone for moving or storage needs..
Ashleii D | First ImpressionsTe staff was very helpful right up until thr end. I was told by your rep that when I leave the unit my time there was prorated. The day I checked out that changed to no refund. I'm disappointed in the information given. Your employees should know the terms better.
Lise S | Overall ExperienceVery happy with storing our RV in outdoor secure lot. Only complaint about outdoor storage was the amount of nails, screws, garbage etc scattered about. Many times had to get out of vehicle and remove items out of roadway to keep from causing damage to vehicles tires. Other than that the employees were great and overall all storage experience was a positive!
brian e | Overall ExperienceThey was always so helpful and very friendly I would use again and well tell all my friends to use one on Dunn st and the one on main they was very helpful friendly when got a truck Plus what would even make it great if they got a least of men that would help move out or in that wasn’t a arm and a leg moving people gotten very expensive but I know people would really like just people that would help them move stuff .
TAMMIE I | Overall ExperienceWe’ve moved houses 11 times in 32 years and now have three grown children who seem to move constantly. We’ve worked with UHaul facilities in 7 states. The Bloomington UHaul crew have been - by far - the most helpful and professional crew we’ve ever worked with. Extremely busy place, but we’ll done to the entire team!! (Storage facility, two truck rentals and supplies.)
Sarah W | Overall ExperienceStaff did not provide copy of closed account. Was very distracted and not helpful.
Angela G | Overall ExperienceWe were extremely pleased with this facility! They were very helpful & we really appreciate it!!
Beth W | Overall Experience👍👍
Aida A | First ImpressionsMy only problem was that I was charged for a extra month rent auto pay. I have yet to be compensated.
Charles J | Overall ExperienceI LOVE how clean and how big the facility is. We don’t get stuff like that in Bloomington
Courtney L | First ImpressionsI will be repeating a new storage unit for this fall as well thank you for your service
Micheal T | Overall ExperienceWondering if more space is needed can u roll into new larger unit and how much notice needed to cancel
Dean C | Online Move InUnaware that I had to purchase the lock instead of being able to use my own, increasing rental fee.
Dennis M | Overall ExperienceStaff was very courteous and professional.
Latrice B | First ImpressionsClean, friendly staff, accessible. Would rent again in the future
Chimere S | Overall ExperienceAll of the workers were super nice!! The facility was so clean and well lit!! Good job!!!
Susan C | Overall ExperienceThe customer service rep I met with was extremely polite and helpful. 10/10 would recommend this location.
Jennifer F | First ImpressionsStaff was very helpful in getting a trailer and a storage unit. The process was very efficient.
Harry a | Online Move InEverything was good with the exception of the one of the storage units (Unit 2398). Damaging about 90 pieces of clothing. The facility I used was located at 1710 Dunn Dr Bloomington Illinois.
ANDREW R | Overall ExperienceOnly issue was with the lock. I had same style lock as they “required” except mine had a number combination instead of a key. Was initially told that mine was fine to use but when I came back they had placed a lock on it and said that I couldn’t have an alphabet lock and I would have to purchase their key lock. I think that the number lock is more secure than a key one. Anyways, seems like it’s a way to make extra money when it’s not necessary.
Robin T | Overall ExperienceFirst experience with U-Haul and I see now why you guys are the go-to for moving services. Incredible prices, great quality, and friendly workers. Thank for making our move from Oklahoma to Illinois doable.
KHANG S | First ImpressionsWish the hours were 24hrs without the extra fee.
Michelle D | Overall ExperienceI really appreciate this facility.
Tracey G | First ImpressionsIncredible customer service and engagement Team members went above and beyond
Carl B | First ImpressionsTy at the Bloomington Illinois location was professional and friendly and considered my storage needs to find the right storage space for me.
anne F | First ImpressionsThe person on duty when we arrived on 11/13 at 445 was VERY friendly and helpful. He did a great job.
Lise S | First ImpressionsGreat staff
Chris H | Overall ExperienceService was great
Shamella C | Overall ExperienceClean facility. Friendly knowledgeable staff
Chris H | First ImpressionsStaff was very professional. We ended up having to rent more storage than we thought. A little snag with getting all 4 units on auto bill. Upon calling this problem was resolved and late charges returned. Make sure they have your contact information! They will e mail you with things (like nonpayment) and you can call and get it fixed. Clean, well lit and easy unload and load. Carts are provided. We moved out of state so we won't be back. Definite recommend!
Laurie S | Overall ExperienceOnly thing I don’t like is units are not prorated for early move out.
Malinda G | Overall ExperienceRented unit begining on March 26, 2021 at a rate of $184.95. Removed everything Oct. 12 2021, Did not receive a pro-rated refund from unused time. Paid $182 storage bill for October. Removed everything on Oct.12. Had unit since March 26. Did not get a prorated refund for unused days. 4
Marilyn c | Overall ExperienceThere was a problem with the storage unit they originally had for me—the alarm didn’t work or something. The problem was rectified very quickly. Staff is polite and helpful, facility is very clean.
Brenda W | First ImpressionsThe staff was excellent!! The best customer service I've had in a long time.
Henry J | Overall ExperienceThe staff was great and extremely helpful!
Henry J | First ImpressionsWAY too expensive!
Dave H | Overall ExperienceZach was amazing, and he had excellent customer service. He walked us through every step and made the process extremely easy. Give that man a raise!!
Holli B | First ImpressionsVery happy we chose the uhaul storage!
Maribeth G | First ImpressionsNever got my free month although I inform Tyler Scott about my issue and various emails going back and forth he never did issue my free month I still had to pay it they just didn’t care especially him I feel like they know kids from college store there stuff there and since they are to far away to come back and discuss the problem they at U-Haul don’t care to fix it so no I won’t be going there again they don’t honor the commitment they have and that’s is bad business I will be writing to better business bureau and contacting a hire up person in charge
HERB C | Overall ExperienceI have recommended this facility. The staff are excellent. They were very helpful in a time when my plans changed and I needed assistance.
ERIC L | Overall ExperienceThank you so much! Great staff, clean facility, and already recommended U-Haul Storage to another neighbor!
paula c | Overall ExperienceThis place is by far the best uhaul I've been too. Staff was really nice and knowledgeable. They will get my business over any other uhaul in town!!
TY B | First ImpressionsVery easy to get a storage and close out
JANET C | Overall Experienceonly place we ever rented a unit from. we had no issues. had to wait a long time when trying to rent and then down size to a smaller unit. Seemed to have computer issues or inexperienced people working them.
Steve B | Overall ExperienceThe person who checked us out was GREAT! First month free was amazing too!
Brandy E | First ImpressionsGreat clean easy
TIMOTHY G | Online Move InThe nicest,cleanest, and most friendly staff and facility I’ve ever been in. They went above and beyond to help us feel comfortable in an emergency situation.
Malinda G | First ImpressionsThe only issue we had was water leaked into our storage unit from the ceiling. The staff felt that there was a leak in the sprinkler system. It ruined our pool table, and we have filed a claim. Not sure if we will get estimated value or replace value for the pool table. We have had this unit for about 27 months which means we’ve spent over $5000 to store our stuff in there. Considering the amount of money we spent to store our stuff in that unit, I am hoping that the claim process will be easy and we will be satisfied with the amount that we receive.
David A | Overall ExperienceExcellent experience. Would use again the next time we need storage.
ZACK M | Overall ExperienceThe associate I dealt with was very polite and knowledgeable. His suggestions helped me successfully put an end to a rough day.
michael h | First ImpressionsVery helpful staff
christopher b | First ImpressionsExcellent to work with.
ERIC L | First ImpressionsFantastic
William G | First ImpressionsMATTHEW WOODLY (GM) Main St. Location was very friendly and helpful. He saved us when we purchase a one way and we needed an in town rental. Payton at the RT Dunn drive location was kind and friendly
Kenautis S | First ImpressionsI would have given this location 5 stars but my access code is not recognized and the alarm sounds every time I open my storage unit. Really sad that I have to cover my ears and wait and then get looked at by other patrons like I did something wrong. This is the 2nd day for this problem and I believe it should have been fixed by now.
Phillip F | First ImpressionsThe customer service was really great. Everyone I dealt with was also very professional!
DEBRA T | First ImpressionsYou guys were very nice and helpful great job and thank you
Reinaldo M | Overall ExperienceThe outside covered storage area was littered with leaves and cigarette butts; I’m sure it’s a recurring situation, though it appeared not to have been done for some time
Barry S | First ImpressionsEasy to set up and very quick.
Aaron S | First ImpressionsTyler was very nice and helpful, taking the time to explain everything to us.
Art S | First ImpressionsEverything went very well. Gentleman at desk was very helpful. Great place!
jim b | First ImpressionsGreat staff! Very clean facility!
Stephanie Z | Overall ExperienceInstructions were not clear regarding accessing the storage locker via the keypad. Also we were not told how to deactivate and activate the security alarm..
Sandra L | Online Move InI love the fact I could do EVERYTHING online, didn't have to spend the going to the facility which made a stressful no moment much easier
Michelle R | Online Move InYou need to provide more hand carts
BYRON S | First ImpressionsVery good service
Julio M | First ImpressionsOutstanding offers, service and security. Best storage experience I've had.
ROBERT D | Overall ExperienceI definitely will be using u-haul again if I need a storage unit in the future.
paula h | Overall Experiencejeff from uhaul(jake from state farm).... saved my day.... over the top .... went out of his way..... call these people ... they flipping awesome 🙌🥰
TIFFANY C | First ImpressionsThe staff were very helpful. We appreciated the free first month and the company's willingness to be flexible with payments. Thank you.
deb j | Overall ExperienceZack was nice and very professional. I found that him giving me a tour and explaining the process was helpful. Tyler also answered a couple of my questions about climate control vs heated storage. The answers assisted with my storage decision. Since I have never used storage before it was reassuring to have them share their knowledge.
Laurie S | First ImpressionsWould use your storage facility in a heart beat. Next time I need one, you're on my list.
james h | Overall ExperienceVERY clean and excellent staff. Helpful and friendly.
Stephanie Z | First ImpressionsStaff was friendly and efficient. Excellent service.
Todd H | First ImpressionsEverything was great until a tiny pond of water came crashing down on me after it pooled on top of a bag.
Nicole B | Overall ExperienceStaff was very helpful and would definitely recommend!!!
Keisha W | Overall ExperienceStorage area was nice and clean & well lighted. The flat carts were a real life saver. brought back memories of my Grocery store days. T J Keep up the good work, nice place & crew.
james h | First ImpressionsThey kept playing in my account. I would be charged different amounts. Changes were made without my knowing and I was charged for their error. Never a manager to speak too. Was treated as a "OH WELL, We are corporate and nothing will be done". Never again.
Lori C | Overall ExperienceExcellent customer service from Brian, Tyler and all staff.
James S | Overall ExperienceShould really consider weekly payments.
Marquita H | Overall ExperienceMy only issue was that the office closed early in my opinion and that I had to use U-Haul locks; otherwise, everything was great!
DERRICK S | First ImpressionsThe staff was very friendly and helpful. They went above and beyond the requirements of their job.
Frank C | Overall ExperienceMy only issue is that the storage units are not properly advertised. We have reserved 3 20 foot units online. (We were given 6 10 foot units.) We have never been able to rent one of the 20 foot units because none were available. There is a big disconnect between the online reservations and the actual inventory.
MARCELLA W | First ImpressionsChris and Heather were very helpful and knowledgeable.
Frank C | First ImpressionsGreat job
Lynn B | First ImpressionsThe staff was very kind and caring to everyone during these hard times. They went above and beyond to be sure that the needs of the customer was met no matter what cost it was. I appreciated everyone and everything that had to do with the facility. Thank you.
Christie G | Overall ExperienceVery helpful and made it easy to rent a unit. Very clean and well maintained.
Meghan M | Online Move InWhile the halls are normally well lit, there are no lights in the actual units and the light in front of mine was often burned out. The check in process to make sure the alarm does not go off was not ever explained to me by an employee. The first month I set it off several times and had to have an employee shut it off each time. Never during those times did anyone show me how to correctly gain access. Another customer showed me that I had to go to the right kiosk and put my information in then repeat it again at the left kiosk. As for the staff, generally they were friendly and helpful but my very first encounter was when I first got there, after purchasing the unit online, was with a manager. Halfway through checking me in he left the office and jumped into a truck and left. After waiting for 10 or so minutes I realized that I was the only person there. I called the phone and the phone on the counter in front of me rang without anyone coming to get it. Eventually I went behind the counter and poked my head into the office to the right and it was empty, then I went to the door on the right that leads to a garage of sorts. It was also empty. Eventually I left and found a young kid in the parking lot with a uhaul shirt. He told me that he was busy. I told him what had happened, 20 minutes earlier at that point and forcefully told him that I needed to get into my unit and that my truck had to be returned very soon. He did then follow me inside and realized that the manager had left and apologized. Then he took me to the unit, without finishing my paperwork or showing me how to get in. He set of the alarm whilst showing me the unit. Some time later I realized that I had absolutely no paperwork or receipt for the unit so I did have to go to the office again and had to go through all the info, at which point I did finally sign some things and get a copy. I also repeatedly told them that my name is Lara Ward. As you can see by my receipt that they still have my name as “Laura“. So all in all not a terrible experience, but not professional. My stuff stayed dry and clean, but the price was on the high end. Also sanitizer would be good to provide near the doors to the units, not just the office.
laura w | Overall ExperienceRates seem a bit pricey but if that is what it takes to provide such an excellent facility and good staff it is worth the extra expense.
Paul S | First ImpressionsGreat staff and a perfect place to go when moving. This place has got all your moving needs. Boxes, tape dispensers, labels etc... And the stuff they sell is top quality at a decent price. I would recommend this place to everyone.
Kevin H | Overall ExperienceI plan on using this facility in the future. It was very well kept, and I do like the fact that a code is needed to enter, and the facility could be entered 24 hours a day. I felt very secure while being there.
Lindsay B | Overall ExperienceReasonable pricing, secure storage, overhang for camper, electricity available if desired. Remote gate opening is handy so I don't have to get out of RV to access facility.
alan d | First ImpressionsSecurity system had issues one night but besides that everything was great
Sodiq A | Overall ExperienceChristopher Dellinger is an asset to your organization and you should give hime a raise.
Lisa S | Overall Experiencenone.
ROBERT H | Overall Experienceonly problem is elevator broke down last night and we couldn't finish our final move so had to re rent truck and wait for today
MELINDA O | First ImpressionsVery happy with U-Haul. I've never used a storage facility and they made it very easy.
William D | First ImpressionsVery helpful and courteous staff.
Marcia C | Overall Experiencegreat staff and very helpful.
lloyd g | First ImpressionsHeather is Great!
leonidas m | First ImpressionsThis Was my First Visit To this Facility And I Love This Facility it is a great Place To Storage Your Personal Belongs At.
ROBERT H | First ImpressionsEveryone that I had interaction with was very professional, helpful and friendly. I will be a return customer at this location.
Mary S | Overall ExperienceVery helpful
Nicholas W | Overall ExperienceVery clean and quiet. Kinda pricey.
Logan W | Overall ExperienceThis Uhaul location is top notch. They have the best staff who always give the best customer service, are always friendly and kind, and respectful. The staff at Uhaul have been amazing which is why I will choose Uhaul over any other moving company going forward. I came in to get a few boxes and because of the service I ended up getting more boxes, a truck, and a storage unit. I hope everyone at this location is praised for the great work they do. Thank you to everyone who helped me make this move less stressful, easy, and fast. Way to go Uhaul.
Tyler M | First ImpressionsVery helpful with process and renting unit.
Marcia C | Overall ExperienceI was late on my payment. Payment was due on the 7th. I was trying to move my stuff out by the 14th. I spoke with a manager. He was rude and misleading with what he told me. I was lied to by him.
Joe H | Overall ExperienceVery helpful and friendly
Marcia C | First ImpressionsNo other facility offers the level of storage security, cleanliness and service. Won’t go anywhere else.
Randall H | Overall ExperienceThe credit card machine was stupid slow. The staff was helpful and apologetic about the credit card machine. Actually moving in was no problem.
John S | First ImpressionsEverything was in order and I was able to move the Rv in right away. Thanks!
Padma M | First ImpressionsCatherine was very professional in handling our reservation and getting us setup. Very refreshing in a day where companies often lack good customer service. Thank you!
Steven D | First ImpressionsNothing bad to say. Storage location and store are clean and inviting. Staff was amazing and understanding! Storage system is top of the line and secure. I love it!
Joe H | First ImpressionsStaff was very friendly and professional.
david h | First ImpressionsThese guys are very helpful and I would definitely recommend them.
joyce r | Overall ExperienceI don’t think it’s right that days are prorated when you move in but not when you move out. Also, the fact you have to buy a lock from the facility for it to be “approved” is extortion.
Darron H | Overall ExperienceThe staff was very nice with me. They thanked me for using their facility.
William D | Overall ExperienceGood experience
Marcia C | First ImpressionsThe staff is fantastic.
Zachary E | First ImpressionsI appreciated the security and climate control
Robert W | Overall ExperienceGreat place
Mike t | Overall ExperienceIt was nice and the staff was helpful.
ADRIANNE C | Overall ExperienceKaelin (general manager) was amazing!!! 10/10 recommendations from me!
Alleigh H | First ImpressionsI found the staff to be friendly and helpful.
Sheila D | Overall ExperienceGreat service clean place
Ashira M | First ImpressionsThe staff provided very friendly and helpful service! Would recommend this location to anyone!
Dave G | First ImpressionsGreat facility and friendly people!!
Karen O | First ImpressionsPretty seamless experience, nice people and a great facility. Only cons were more staff is needed during high volume times and making sure unit is unlocked prior to moving in.
Lacey B | Overall ExperienceEasy to access and secure. I could not find a better storage rental.
JAMES F | Overall ExperienceEven though staff were friendly and always apologized for my wait, I experienced long waiting times when I needed to ask a question or to check out.
JACQUELINE C | Overall ExperienceGreat
Mike t | First ImpressionsReally nice people to work with!
Linda M | Overall ExperienceVery clean., good customer service. Harry Mutz
Harry M | First ImpressionsGood customer service would recommend people to this location.
Wendell M | Overall ExperienceAmanda was great at taking care of my needs
William D | First ImpressionsVery helpful crew, showed me RV spaces, and included a remote with the space lease. Thank you!
Lloyd G | First ImpressionsThe building always smelled clean. However, there always seemed to be troubles with the computers which took longer than it should when checking in and out for actual uhaul rental.
miranda G | Overall ExperienceWell maintained and safe storage facility.
Manjunath N | Overall ExperienceImpossible to find ANYTHING wrong since we only ended-up needing the Locker for less than a month. Your Employees were very helpful and courteous. Thank You.
Craig D | Overall Experience.
Eric M | Overall ExperienceYour Employees were very friendly and efficient. We have no complaints whatsoever to register. Your Facility is quite impressive.
Craig D | First ImpressionsThank you so much for the excellent service. Also facilities appear nicer/better set up than another storage facility in town.
paula c | First ImpressionsThe staff was very helpful and friendly. Highly recommend. Thank you
Yvonne H | Overall ExperienceService was great. Person I worked was very knowledgeable and friendly to work with.
Jerry W | First ImpressionsWe didn't sign a contract for a storage unit probably because it was so chaotic the day we were there....yet we were obligated to abide by it! Their mistake us $110!
dan j | Overall ExperienceThe staff made pick-up a smooth experience!
William R | Overall ExperienceVery unprofessional tried to bill me 2 months after I moved out of my storage. Storage paid up for the month left 3 weeks early still tried to charge me next month's rent and interest. Do not use.
Joshua W | Overall Experiencejust a great facility.thank you
elizabeth k | Overall ExperienceVery clean.
JANUSZ A | Overall ExperienceRV storage was awesome here. Love the charging stations and alarm system. My trailer was safe there. GM Megan was great. I’ll be back.
James E | Overall ExperienceThank you! Will rent from there again.
Lloyd G | Overall ExperienceWe were very pleased with this rental unit:facility.
Kimberly S | Overall ExperienceThe Ubox was delayed
Xing W | Overall ExperienceI can't recommend their ubox services it was unreliable and they cannot garentee a dilvery date.
Brenden G | Overall ExperienceI rented an rv spot. Using the online checkout I started the process. Having not heard from anyone to finish the agreement after multiple tries, uhaul made it right by providing first month free.
Lloyd G | ReservationHad to take out stuff but the elevator wasnt working Meghan helped in getting it down appreciate it and thays when i came to know about the stairs as well.
Naveen A | Overall ExperienceThe paperwork was handled quickly and efficiently, the rates were as promised, and the staff was friendly.
Lynn B | Overall ExperienceJust like at other UHAul stores though, there never seems to be enough people working inside the store. This means a lot of standing and waiting.
Chris W | Overall ExperienceVery clean and easy
Matthew D | Overall ExperienceN/A
Donna G | Overall Experience