Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Compliments to Moty sp? After hours she was very kind and helpful!
Our thanks to the team at uhaul!
E L
Rating:
5.0
Customer did not leave a comment.
Sharmel L
|
First Impressions
Rating:
5.0
The young lady was very nice and very polite and helpful
Sallie C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARRIE G
|
First Impressions
Rating:
5.0
Staff at check-in and check-out were very friendly and professional. The facility is very nice, and the truck was new and very clean. This was the best experience I have had with U Haul over the years of moving cross country 6 times. Thanks to the Springfield team on South 6th Street!
STACEY W
Rating:
5.0
Customer did not leave a comment.
CARA T
Rating:
5.0
Customer did not leave a comment.
JASON N
Rating:
5.0
Keep doing what you're doing you have a great team
PATRICIA P
Rating:
5.0
Customer did not leave a comment.
Pat B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
1.0
When I got the unit, they entered it in wrong. I tried paying the first month online and wasn’t able to. I had to call customer service multiple times and they had to contact the manager at the location via email for a report. It took several days and the manager finally contacted me. Said they screwed up and entered me into the wrong unit where someone had already occupied it. They ended up giving me my last months free. I moved out the end of April. I just received a phone call and message stating I was behind 68 days on my rent and my unit is being auctioned. They say I owe them almost $900 and I haven’t had that unit more than 2 months. They need to get their crap together. I will never rent from them again.
Molly C
|
Overall Experience
Rating:
5.0
The staff was helpful in so many ways, we drove down from Chicago moving out a friend from her place that was out in a nursing home. The staff was so patient and kind with us. Great people!!!
Margaret B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD H
Rating:
5.0
Just keep doing what you all do! I have a great experience every time I go 6th St U-Haul and storage. This is the only one I go to!
Thank you for everything you all do!
MARLAINA A
Rating:
5.0
Customer did not leave a comment.
JASON S
Rating:
2.0
This experience was unfortunately not a good one. I was told that the container was big enough to fit 2 dressers and boxes from a 1 bedroom but unfortunately the container is much smaller and I had to leave behind my dressers.
Amanda D
Rating:
5.0
Customer did not leave a comment.
YOUSEF H
Rating:
5.0
Customer did not leave a comment.
SCOTT S
Rating:
5.0
Customer did not leave a comment.
BARTON S
Rating:
5.0
Customer did not leave a comment.
RICHARD J
Rating:
5.0
Customer did not leave a comment.
CHARLES A
Rating:
4.0
Customer did not leave a comment.
Karen B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN J
Rating:
5.0
More lights in the after hours drop off area. One between the propane area and the check in area. Hard to take pictures of the returned equipment.
DAVID R
Rating:
1.0
They are very rude and not helpful at all
Robert W
|
Overall Experience
Rating:
3.0
Staff was great. Trailer had small items of garbage in it, some broken glass as well. This was an open trailer so no one reviewed it. I also lubricated the Jack and ramp, it all Moved hard but was much better after I did that. Maybe a checklist and some simple maintenance steps to take for a better customer experience.
JEFFREY F
Rating:
5.0
The container was here in local facility on 2-Jul and scheduled for delivery on 3-Jul but was delivered to me on 4-jul. Although most of the things are in perfect condition but one of my dressers broke and I had to discard it. Not sure if I can claim anything or not as I do not have any information about that process. The container also looked a bit damaged from outside.
Rahul S
Rating:
5.0
Nothing - the staff is graet
GARY H
Rating:
5.0
Great service every time.
DIANA E
|
First Impressions
Rating:
5.0
Steve was especially helpful with a billing error. Thank you Steve
RICHARD S
Rating:
5.0
Customer did not leave a comment.
jennifer k
|
First Impressions
Rating:
5.0
I can’t think of anything. Very professional and seamless.
GARY M
Rating:
4.0
Customer did not leave a comment.
HOWARD N
Rating:
5.0
This is an excellent service.
Robert P
Rating:
5.0
Customer did not leave a comment.
HOLLY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAURA S
|
Overall Experience
Rating:
5.0
Great staff.
Nora T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sean P
Rating:
5.0
Customer did not leave a comment.
Phil H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen G
Rating:
5.0
Customer did not leave a comment.
Daniel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie S
Rating:
5.0
Customer did not leave a comment.
KEVIN A
Rating:
5.0
Always a good experience at this location. Friendly helpful staff. Good equipment. Always quick and easy in and out. Great convenient location. Thank you!
THADIUS K
Rating:
5.0
Very easy location to drop off.
Travis G
Rating:
5.0
Customer did not leave a comment.
Cara T
|
First Impressions
Rating:
5.0
you have a great crew at the 6th street location in Springfield Illinois
GERALD M
Rating:
5.0
Customer did not leave a comment.
Charles A
Rating:
5.0
Customer did not leave a comment.
CHARLES S
Rating:
5.0
Very easy process. Super clean.
alicia c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMY M
Rating:
5.0
Customer did not leave a comment.
JEREMY M
Rating:
5.0
Customer did not leave a comment.
CALAHYA H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HOLLY D
|
First Impressions
Rating:
5.0
The person that helped me was friendly, quick and fast. Great staff person.
BRIAN D
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Clean facility with professional staff.
DAVID C
Rating:
5.0
Ok
Skashena N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralf P
|
Overall Experience
Rating:
5.0
Ayllsa and her staff are the very best and now with Bre back things are top notch! Service is excellent. These young women know what they're doing!!
⭐️⭐️⭐️⭐️⭐️
Donnie L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DELBERT W
Rating:
4.0
Customer did not leave a comment.
JUDY G
Rating:
5.0
Customer did not leave a comment.
Larry D
Rating:
5.0
Customer did not leave a comment.
Lorena M
|
Overall Experience
Rating:
5.0
Elizabeth provided excellent customer service. She went above and beyond to service our needs, and she did it graciously and with a caring and happy attitude. Something you rarely if ever see anymore.
KAMELA M
Rating:
5.0
Customer did not leave a comment.
Pat B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTINE B
Rating:
5.0
Customer did not leave a comment.
Janel S
|
First Impressions
Rating:
5.0
Calista and Beth were knowledgeable, helpful, and professional. Great experience!
JANEL S
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
Very clean, and nice staff!
CHRISTOPHER T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Crystal A
|
Overall Experience
Rating:
5.0
The only drawback to the facility is the monthly cost to rent the unit, otherwise a perfect experience.
Terry D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JERRY A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Norman W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristan F
|
First Impressions
Rating:
5.0
Very fast and efficient! Renting online made it much easier. Very easy pickup and drop off.
TIMOTHY M
Rating:
5.0
Customer did not leave a comment.
Mike Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
LANCE H
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
5.0
Customer did not leave a comment.
TODD D
Rating:
3.0
Customer did not leave a comment.
Andre H
|
Overall Experience
Rating:
5.0
Thank you for making our drop off easy to complete. We were able to drop off and get checked in and get receipt before leaving site.
Kelly L
Rating:
5.0
Customer did not leave a comment.
Murville G
Rating:
5.0
Customer did not leave a comment.
David F
|
Overall Experience
Rating:
5.0
Friendly staff
PAUL K
Rating:
5.0
Customer did not leave a comment.
BECKY K
Rating:
4.0
Customer did not leave a comment.
Betty J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BETTY P
|
Overall Experience
Rating:
5.0
Very very clean and maintained! Very nice storage facility! Highly recommend!
Nicholas R
|
First Impressions
Rating:
5.0
N/A
LISA H
Rating:
2.0
My account was always messed up and I was often locked out of my unit and U-Haul was at fault
Winnie L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SEAN C
Rating:
5.0
Customer did not leave a comment.
Steven O
Rating:
5.0
Customer did not leave a comment.
CHARNELL P
Rating:
5.0
Steven Rowden installed my new hitch on my 2023 Hyundai Palisade. He did a wonderful job and was very knowledgeable. I would recommend Steven and U-Haul to my friends and family for future installations. Well done.
John Jones
720-810-1967
JOHN J
Rating:
5.0
Customer did not leave a comment.
ANDREW F
Rating:
5.0
Customer did not leave a comment.
Sarah W
|
Overall Experience
Rating:
5.0
Great and friendly service!
Michele R
Rating:
3.0
Customer did not leave a comment.
Rebecca S
Rating:
5.0
Customer did not leave a comment.
Clarence J
Rating:
5.0
Staff was very helpful and nice!
JULIE K
Rating:
5.0
Customer did not leave a comment.
DAVID N
Rating:
5.0
Thank you very nice unit..and using it help make my move easier.
John L
|
Overall Experience
Rating:
5.0
Thank you for everything Steve!
Leanne B
|
Overall Experience
Rating:
2.0
I was given a U-Haul that was leaking as it rained hard for the two days, I rented the truck. I had some small damage, but I was able to recover the items damaged. It was also shifting gears like it needed a better transmission. I have had better U-Haul experiences this was my least favorite.
SHATRIYA S
Rating:
5.0
Pickup and Return were easy and efficient. The manager acknowledged and respected my 30 yrs of military service with a discount. I’ll be back to rent from this place again.
KEVIN H
Rating:
5.0
Customer did not leave a comment.
Daniel D
|
First Impressions
Rating:
3.0
Well they tried to charge me $10 extra for a 1/10th of a gallon short gas. I had pictures from before and after and the employee refused to believe and said it's corporate policy! What a horrible experience!
YOGESHKUMAR C
Rating:
4.0
Customer did not leave a comment.
MARK T
Rating:
5.0
Customer did not leave a comment.
Edward H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOUGLAS B
Rating:
5.0
Customer did not leave a comment.
SCOTT E
Rating:
5.0
Great
JUAN M
Rating:
4.0
A "REAL" Uhaul location! Very customer oriented.
Jack S
Rating:
5.0
Customer did not leave a comment.
DONNIE L
Rating:
3.0
They required me to drive in reverse which made me uncomfortable. I should have been permitted to drive forward as close as possible and they take the trailer the few feet to their desired location. There were two U-Haul representatives to assist but it appeared both wanted to do as little as possible. The movement occurred on U-Haul property and to the location stated on sign. They then redirected me to another location and requested to drive the entire distance in reverse.
ANGEL G
Rating:
4.0
Customer did not leave a comment.
SHANE H
Rating:
3.0
Truck was ready but key was not in the correct box, but employees were friendly and helpful! The blonde girl moving/checking in trucks was especially helpful as she went out of her way to bring us the truck bc it was parked at the end of the lot!
Zackrey L
Rating:
1.0
IT WAS HORRIBLE I WILL NEVER RECOMMEND
DANIELLE F
Rating:
5.0
Customer did not leave a comment.
jeremy p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN B
Rating:
5.0
Customer did not leave a comment.
LYN V
Rating:
5.0
Customer did not leave a comment.
DONNA W
Rating:
2.0
Mixed reviews. When I originally signed up for one U-box I paid IN FULL according to the invoice. Unless it was buried in small print in the myriad of emails and texts I received, I was not told until the morning of drop-off that there was an extra charge of over $100. Of course, I had no choice...you had my possessions in your possession. I received a text around 7:30am that the delivery driver was "on the way". She arrived over an hour later. Would it not be more customer friendly to provide an ETA instead of 'On the way?' Seems like a simple thing. The pickup driver herself was friendly enough once she got here.
Randall K
Rating:
5.0
Very professional and courteous.
CHRISTOPHER T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amanda h
|
Overall Experience
Rating:
5.0
Fast and efficient check in and check out! Assisted with hooking up the hitch for the trailer.
KATHLEEN M
Rating:
5.0
I would recommend providing a jack to unhook the trailers. I assisted the tech unhooking the trailer in today I cannot walk from lifting the trailer off the hitch
JEFFREY B
Rating:
5.0
Never rented a U-Haul or truck before this. This experience was extremely easy and user friendly. Would rent from here again!! 10/10
Sara S
Rating:
5.0
Customer did not leave a comment.
Ahmed A
|
First Impressions
Rating:
5.0
The female employees were very friendly and efficient.
SELVON L
Rating:
5.0
Customer did not leave a comment.
GAYE S
Rating:
5.0
Workers there were amazing and deserve the biggest raise when they are up for a raise
David M
|
Overall Experience
Rating:
5.0
The 2 blonds there are smoking hot totties . The guy that works there is awesome but the woke chick hates me . I hope she finds Jesus
ROBERT S
Rating:
5.0
Very Professional staff
BRIAN K
|
Overall Experience
Rating:
5.0
Very clean facility!! The manager is always there and is nice. I would 100% use this U-haul again!
Ashley R
|
Overall Experience
Rating:
5.0
Don’t forget that your doing a great service for people in need.
JOHN T
Rating:
5.0
Customer did not leave a comment.
MICHAEL Q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICHARD F
Rating:
5.0
Customer did not leave a comment.
REYES J
Rating:
5.0
Customer did not leave a comment.
RICHARD M
Rating:
5.0
Customer did not leave a comment.
NICHOLAS R
Rating:
5.0
The only thing that would help improve the customer experience is if we could just drop the trailer and go vs. having to find a worker and then having to back the trailer into the appropriate return spot ourselves.
KENDALL A
Rating:
5.0
Customer did not leave a comment.
ZACHERY P
|
First Impressions
Rating:
5.0
The gal who checked me in was friendly and helpful
Chad L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ron P
|
First Impressions
Rating:
3.0
Moved out 12/26/2024 was still charged even though I called and spoke to a associate
Cynthia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leanne B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ken p
|
Overall Experience
Rating:
5.0
Costumer serive was very friendly and will use that location again .South 6th street Springfield il
THERESA E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara C
|
First Impressions
Rating:
5.0
I just didn’t like being followed around by one of the workers/manger while I was moving out with help
darlene j
|
Overall Experience
Rating:
2.0
Too many mistakes about my unit and each time I had to go to the office because I was locked out of my unit every other day. The office helped each time but very annoying to have to keep getting the same issue resolved
Winnie L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TEELA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki C
|
First Impressions
Rating:
4.0
I did not get the girls name who checked us in but she rocks.. She is informative and knowledgeable of her duties at hand. She deserves a double raise!
Traci B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
roy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katelyn W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
ZANOBIA F
|
Overall Experience
Rating:
3.0
I mean I really couldn’t answer about the staff because wasn’t there less than month never dealt with anyone I do know I emailed them to let them know we was out on the first and they still kept trying to charge the card
Tyrone V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca G
|
First Impressions
Rating:
1.0
Was given the wrong room size
Winnie L
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
wilma a
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBRA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dameon J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy W
|
Overall Experience
Rating:
3.0
No one answered the phone when called. Facility was secure but dark.
Very clean
Stacey B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CERRON B
|
First Impressions
Rating:
3.0
I only put average because the store employee asked me if I wanted to autopay my payments on the storage unit I said no absolutely not. I will come and pay it monthly. But Nov 1st I had an auto payment come out for the storage unit.
Now, if I didn’t have money in there I would have been charged $30 for overdraft. You all would have gotten paid but I would have paid extra for something I asked you all not to do.
Sarah S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meghan A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dennis j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Louis J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD J
|
Overall Experience
Rating:
5.0
The staff were so helpful and kind in a time of chaos. It was truly appreciated! Highly recommended!
Brittany S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robyn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRINTON W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sue M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
folashade a
|
First Impressions
Rating:
5.0
Had a great experience and felt safe knowing our items were at a clean, secure and well maintained facility.
CHRISTOPHER M
|
Overall Experience
Rating:
5.0
Very friendly people and very clean facility
WARREN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LISA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Haydee F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Passion B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dayna G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles E
|
Overall Experience
Rating:
5.0
Staff is very polite and supportive
Sravanthi G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristin B
|
Overall Experience
Rating:
5.0
Facility was always clean, staff was very helpful and pleasant. Storage unit carts were always available as I moved my belongings in and out numerous times during my almost 5 months of renting. Definitely made it easier for me to move things on my own. Would definitely use again as needed in the future.
shante h
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
alex m
|
Overall Experience
Rating:
5.0
Thanks for everything I really appreciate you guys
CHARMELLE J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reese R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARON H
|
First Impressions
Rating:
1.0
First of all NO ONE GAVE ME ANY INFORMATION ON THE UNITS, which caused me to be locked out right before I was done moving out I had to wait for someone to come out to get in the alarm went off as if I was breaking in ,then the police came and asked for ids of everyone with me and waited for us to leave it was horrible. We were calling texting and emailing everyone and still couldn't get any help il never recommend this facility to anyone.
keasha s
|
Overall Experience
Rating:
4.0
I would recommend this facility to family and friends.
BETTY P
|
First Impressions
Rating:
5.0
Would do it again. Great place and very clean
peggy s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John K
|
First Impressions
Rating:
5.0
I felt welcome the staff was very helpful and had excellent customer service
KENYA D
|
First Impressions
Rating:
5.0
Fantastic storage unit and climate control is great.
Tanya K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Franklin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David F
|
First Impressions
Rating:
1.0
The original lock I received was defective and had to be cut off the unit, other than that, everyone was very helpful and the facility was always clean.
Chrisy G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LATRICE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christine A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jon S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA D
|
First Impressions
Rating:
1.0
Found mice droppings in my storage unit. I made sure I did not store any food in my storage. When I notified the front desk worker she said ok we'll check on it and that was all. The truck I checked out from your location leaked into the inside of the storage area on my drive. Everything that I had from the middle of the 26' to the back shelf was wet when I got home to unpack. Some electronics and a mattress were soaked and destroyed. Very unhappy with my uhaul experience to say the least. Need to file a claim! I already filed a claim for finding mice droppings in my storage unit.
Alicia W
|
Overall Experience
Rating:
5.0
Excellent!!!
Jerold G
|
Overall Experience
Rating:
5.0
Everyone I dealt with was great and very helpful. the facility is clean and very easy to use.
Robert R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sherri R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin H
|
Overall Experience
Rating:
5.0
Great customer service behavior.
Beautiful, clean facility.
Excellent location.
Jack F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alan F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diamond S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ivy P
|
Overall Experience
Rating:
5.0
Steven was excellent checking us in to our unit. A++
Adam B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Izzy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bonnie C
|
First Impressions
Rating:
5.0
Staff very friendly and accommodating and totally respectful and professional! Great job!
Don W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
darin h
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly.
Kyle b
|
First Impressions
Rating:
2.0
I moved out of my storage unit yesterday. (4/21/24) That is 10 days left or 1/3 of the month left that I had already paid for. My storage fee was $99/month. (Or broke down $33 every 10 days) I don’t understand how if there is still 1/3 of the month left, I would not be refunded for moving out early. I was told that it was too close to my next billing date. I do feel I should be credited for the portion of the month that I paid for but did not use.
Jennifer Z
|
Overall Experience
Rating:
5.0
Beth and Calista were very accommodating, friendly, respectful, understanding and gracious.
Delinda C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bruce w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
latrice c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth J
|
First Impressions
Rating:
5.0
I am totally pleased with my storage unit
Ruth J
|
Overall Experience
Rating:
5.0
Love the facility and the staff. Very chill and personable.
STEVEN B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
louis K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor S
|
First Impressions
Rating:
5.0
Had no problem with the personnel at the storage unit. They were real friendly and helpful.
Neil P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shemecca H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley D
|
Overall Experience
Rating:
5.0
Place was always clean workers always nice
Beau E
|
Overall Experience
Rating:
3.0
Price was a little high. Would have like a refund on a partial month not used. I needed a place close to my home
THERESA T
|
Overall Experience
Rating:
5.0
Great job
Staff was amazing.
Place was very clean
Very easy and quick service
10 stars
Angel P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamellia H
|
Overall Experience
Rating:
5.0
The girls there helped me so much. This is a great facility! I made some mistakes on the on-line process but they walk me through it!!! All my questions where answered by them! 5 stars all the way. An they need a raise for putting up with an old guy like me!!!!
Napoleon B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johnathan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alicia c
|
First Impressions
Rating:
5.0
Thanks for all of your help, southern view, Illinois u-haul. Great staff, even better service. Drive on!
GEORGE R
|
Overall Experience
Rating:
5.0
The staff was amazing
LISA F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Neil P
|
First Impressions
Rating:
2.0
They checked me in and checked my out before I even began my rental. Then three weeks after moving in, they locked out my unit and said I moved out without telling them, even though my locks were still on the units. They blamed it on a system glitch, but had to manually put those extra locks in my units. Wouldn’t you call someone before doing that?? No one tea co ed out to me at all, and it was pure luck that we discovered it during business hours, as we were preparing to unload a truck. The high school kids they have running this place could really use some customer service and common sense training.
Courtney O
|
First Impressions
Rating:
5.0
The ladies were very nice
LASHAUNDA S
|
First Impressions
Rating:
5.0
I really appreciate the service.
david s
|
First Impressions
Rating:
5.0
Amazing !!! This U-Haul helped me with my storage they had a promotion that really helped me on my bill amazing staff and very understanding!!! 10/10 recommend
Nia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dalton M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ruth J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
curtis r
|
Overall Experience
Rating:
4.0
Everything was fine but some of the doors weren’t unlocked and the staff was extremely unpleasant. It was clear they were too busy and not enough workers, but they were flat out rude.
Courtney O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GEORGIA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jalyssa A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lacey d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph w
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
lorraine k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia P
|
First Impressions
Rating:
5.0
The person who helped me was very kind and helpful. She made my move to be less stressful by helping with my questions. Thank you!
Megan P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela L
|
Overall Experience
Rating:
4.0
The facility was well lit but this specific unit was not.
Stefanie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Telesa H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Passion B
|
First Impressions
Rating:
5.0
Steve the GM was so great he stepped in to help this young girl who was struggling with helping and ray was so sharp
Ray D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelsey G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marian j
|
Overall Experience
Rating:
5.0
Very Nice Staff.
Brian S
|
Overall Experience
Rating:
5.0
All your staff are fantastic and very helpful. We will definitely be back.
Theresa G
|
First Impressions
Rating:
5.0
Good space nice and neat and very well experience with staff
Markia M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THERESA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Byron D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tonya m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAMIE D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Teresa F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
leah f
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
shanna m
|
First Impressions
Rating:
1.0
the one young lady was very mean and used profanity.
terrence l
|
Overall Experience
Rating:
5.0
Thank you for keeping my things self
Lisa W
|
Overall Experience
Rating:
1.0
Rude staff
Melissa M
|
First Impressions
Rating:
4.0
The staff was friendly
Brandon G
|
Overall Experience
Rating:
5.0
Let me stay in office during bad storm, waited for a long time, no problem......thanks again !!!!!!
Angela W
|
First Impressions
Rating:
5.0
Very nice--clean, brand new building and storage area. Thank you staff for your time !!!!!
Angela W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Daniel W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tammy N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Yolanda W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason C
|
First Impressions
Rating:
2.0
I came to the storage unit that I had gotten on 729/23 to unload the truck that I rented from South 6th Street Springfield Illinois and I cannot unload the truck that is due by 7/30/23 at 7:00 p.m. I am here and have no access to the storage unit I don't know what to do I'm waiting on a call back
Misty B
|
First Impressions
Rating:
5.0
I’ve rented trucks and vans and then a storage unit. Everyone there, almost all of them were women were very professional, helpful and just nice. That’s very refreshing. Always made my transactions easy. I’ll continue to use in future when needed. The 6th street location is Springfield, il is where I do business.
Lisa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda H
|
Overall Experience
Rating:
2.0
Customer service wad bad. Employee had an attitude with me because of problems the store had like no cash in the drawer, and the pinpad not working properly when I swiped my card. I was never asked if I had a preference on where I wanted my storage and was just placed into one that was most convient for her to get me out the fastest. Ended up on the 2nd floor where I had to manage my couch and bed through a narrow hallway. I'm pretty sure she was just having a bad day but no reason to act the way in customer service.
Brian M
|
First Impressions
Rating:
5.0
THANK YOU FPR THE SERVICE AND I'M GREATFUL..
MAMIE D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
leah f
|
First Impressions
Rating:
5.0
EXCELLENT SERVICE!!!
thomas d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
leah f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim L
|
First Impressions
Rating:
5.0
The leasing transaction was speedy and the facility easy to access. Clean and well organized.
KAREN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janet B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jenny H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanette e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debra S
|
Overall Experience
Rating:
5.0
The team UHaul was excellent. Will definitely refer others that are in need of storage. The facility was easily accessible for those with disabilities as well. Even though, my unit was on the 2nd floor, I was able to utilize it fairly well. Thank you to Steve and Jerimiah and other staff.
Only issue I had was I signed up for the unit on line, got my access code and unit number. After moving a few things into the unit on day one, I came back on day 2 and there was a red lock with a note saying come to the office for non payment. My unit was free for the first month, so that was a little surprising. The office got it figured out but what I did on line was not showing up in the local computer system.
Robert M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRITTANY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kywana C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARNOLD W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRINDA C
|
First Impressions
Rating:
5.0
My experience was great. I rented in the winter for music gear and electronics. The facility was warm and clean. I especially liked the ability to pull my car in the garage out of the elements. I will definitely recommend.
Jacob W
|
Overall Experience
Rating:
4.0
The manager named Steve was extremely helpful and professional!
Mary K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Zenaria B
|
Overall Experience
Rating:
1.0
Poor communication. Between employees & customers & just employees in general. Giving out wrong info as well as not enough info.
briana h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAKILA C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jenny H
|
First Impressions
Rating:
5.0
Great staff, they were very helpful finding what I needed, the facilities were very clean and well maintained. The unit is in great condition and, along with being climate controlled, each unit is individually alarmed which gives me a great sense of security for my belongings.
Sarah P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sheila j
|
First Impressions
Rating:
3.0
Too expensive other than that Experience has been great and definitely will use you all again
LUCRETIA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura B
|
First Impressions
Rating:
5.0
Na
India w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paige M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry S
|
Overall Experience
Rating:
5.0
Your accessibility is superb! J.E.S.
James s
|
First Impressions
Rating:
5.0
Clean , the are so nice & responsible at all I like it .
Afsaneh a
|
First Impressions
Rating:
5.0
Steven and Jerimiah did an outstanding job helping us move into two storage units. Returning our one-way truck was a breeze.
Joseph K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAUREL M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Kenyona W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katina J
|
First Impressions
Rating:
5.0
Very helpful staff
LAUREL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael L
|
First Impressions
Rating:
5.0
Front desk folks were excellent and very helpful
John G
|
First Impressions
Rating:
5.0
I enjoyed my brief usage. I found it difficult to find my unit the first time or two, even though I was given a good map.
ANGELA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marla W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
ULONDA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONALD H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg L
|
First Impressions
Rating:
5.0
Too expensive, would like larger
cd d
|
First Impressions
Rating:
4.0
Not moved anything in yet.
But it looks like a very nice space.
Gail D
|
First Impressions
Rating:
5.0
Appreciated the free month. Your facility is very nice.
Thanks
DOUGLAS W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara F
|
Online Move In
Rating:
5.0
Great staff and management 😉👍💯
Leronne P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THERESA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Margaret A
|
Overall Experience
Rating:
5.0
Staff was friendly and very helpful in answering all my questions.
Chermonthia G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andre G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beau E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel P
|
Overall Experience
Rating:
5.0
Friendly staff and quick check-in. Answered all of our questions.
Emily P
|
First Impressions
Rating:
5.0
They made everything so easy. Yes I would tell someone else about U-Haul.
Karen W
|
Overall Experience
Rating:
5.0
The young lady who helped us get our unit was quite accommodating at closing time. Greatly appreciated!!!!
DOUGLAS W
|
First Impressions
Rating:
2.0
Charged me late fees for their mistake. Had trouble a few months in a row with their system. Took a lot off fees from me that on their part should have been taken off! Not my fault the system had some glitches.
susan h
|
Overall Experience
Rating:
5.0
THAT FACILITY IS THE BEST THROUH OUT THE COUNTRY..STEVE AND HIS STAFF: JESAICA, LITTLE STEVE, ISABELLE,CALISTA, R FABULOUS
SANDY P
|
Overall Experience
Rating:
5.0
I was acknowledged immediately. The representative made eye contact to make sure she understood my needs.
ANGELA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy S
|
First Impressions
Rating:
5.0
The uhaul on 6 th street staff are very nice and helpful. Very nice facility 😊
jennifer s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
BRITTANY H
|
First Impressions
Rating:
3.0
Average so far just got a small place and just moved in.
Toni T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
anita c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven S
|
Online Move In
Rating:
5.0
The storage area was very clean . The staff was helpful . The location was great
Brandon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tenekwa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Orlando C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Howard L
|
First Impressions
Rating:
5.0
All is done to make customers feel like they are in their home.
ALBERT N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dwayne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JODI M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felicia P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Anthony T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kim H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deanna N
|
Overall Experience
Rating:
5.0
Customer service was really great
Lagina C
|
First Impressions
Rating:
5.0
This Place Is Very Awesome! My First Ever Seeing Storage Units On The Inside Of A Building And Providing Carts To Make It Convenient For Their Customers. Keep Up The Good Work! Love It! I Give It A Thumbs Up!👍
Rachel P
|
First Impressions
Rating:
4.0
This is a great storage facility, very modern and secure. It take a bit of getting use to how to get in and out and control the doors but overall this place is a winner.
Gabriel M
|
First Impressions
Rating:
5.0
Staff was very knowledgeable, helpful and friendly!
Dwayne C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GINA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry W
|
Overall Experience
Rating:
5.0
The attendant was very friendly, helpful and knowledgeable and was able to answer any concerns we had
mystery r
|
First Impressions
Rating:
5.0
Great Place, Super People
Dan R
|
First Impressions
Rating:
5.0
The mgr Steve is definitely a humble honorable young man. Customer service rates high honors
SANDY P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA S
|
First Impressions
Rating:
5.0
I had some awesome helpers at the front desk
TAMIKA S
|
First Impressions
Rating:
2.0
We were/are storing permanent records (estate files, Audits, tax records) that needed to be in a climate controlled environment. A air conditioning condensation pipe leaked. The records go soaked and moldy and some had to be destroyed.
Franklin C
|
First Impressions
Rating:
5.0
Great customer service!
Very accommodating to what I needed!
No complaints!
Carla R
|
First Impressions
Rating:
5.0
Everything was exactly as described. Unit is clean and ready to go. Thank you.
Jay S
|
Online Move In
Rating:
5.0
So friendly and very informative. Secure nice facility.
Debbi T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura B
|
First Impressions
Rating:
5.0
I loved your staff who helped me. Wonderful woman
Danae M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
samantha s
|
First Impressions
Rating:
5.0
The staff was polite and helpful. Super patient with me. Very professional.
racheal f
|
First Impressions
Rating:
5.0
Great customer service.
Tricia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sidney c
|
Overall Experience
Rating:
5.0
Done business before in many ways. Always professional, reliable and professional.
Michael W
|
First Impressions
Rating:
5.0
Calista is a Rock Star. Give her a raise.
Richard B
|
First Impressions
Rating:
5.0
GREAT CUSTOMER SERVICE
SANDY P
|
First Impressions
Rating:
4.0
Calista was amazing and so helpful and made sure I was taken care of even after closing!
Faith K
|
First Impressions
Rating:
5.0
Set up people know that they're the rat box inside each unit because they are poison and I picked one up I didn't know what it was and it had my hands messed up people do have children who help them move I just thank God my grandchildren didn't pick the Box up that was my only issue
LINDA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mayola M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MACY W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LUCRETIA J
|
First Impressions
Rating:
5.0
Easy and painless, other than having to pay the bill!
