When the place was "renovated" the old floors were left. There was a funky smell when I went there. I need to use the facility as no other options. But it was kind of gross
jessica C | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Superior
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy and convenient rental experience.
MICHAEL KUnfortunately it snowed the day of my move out... I Was disappointed that they didn't keep entries free of snow. I also realize they don't want people throwing garbage, but they could have a garbage can for small things.
Pamela S | Overall ExperienceThe same things you're doing now. Always have a positive attitude. U-Haul is one of the good old businesses left. Thank You so much for that.
Lisa BThe truck was really dirty. It was not swept out. There was also garbage behind the seats
Jacob MMegan and Brennan have been wonderful in navigating a difficult situation. Can't say enough great things about them!
karistal o | First ImpressionsGreat customer service!
Fred NI was given a trailer to take 1600 miles with bad tires. I was lightly loaded and limited speed to 55 mph. I had a blowout in a bad place in heavy rush hour traffic and felt in danger.
Larry PCustomer service was exceptional.
Sheri SWas able to rent a car trailer for 2hours and bring it back. No issues.
Billie SNothing - it was the right service in the right place. Thank you.
Kathleen WEmployees were amazing and very helpful and accommodating!!
Lisa CBlake and Megan greeted me..everything explained…van ready to go.Dropoff was equally simple! Great work Superior U Haul
Nancy Hperfect transaction very reasonably prices. Staff was friendly.
Beth JThe people there are awesome
Caleb HQuick, friendly and not a horrible price.
BART KI'm very pleased,staff is polite and prompt Thank you for your service
SCOTT DThe one month free storage after a one way move across country was extremely beneficial for our move .
Andre D | Overall ExperienceThe place smells strongly of pesticides and rodent repellent. What was stored all needed to have the smell washed out.
Brian A | Overall ExperienceWent super smooth!! The gal I dealt with super professional And a great personality. Glad to be here
Jeralynn S | First ImpressionsThink about the customer before your profits.
Pat BGreat and very friendly staff
Jeffrey ONothing that I know of.
Lorretta BMake certain lights on your trailer work
Johanna KThe ignition switch of this truck at times wouldn’t allow me to turn the key to the off position and remove the key. Also witnessed by the rep at the Hardware Store in Sparta.
Jerry CThey over charge you to get them a truck they want at their location when they can't even provide it at the pickup location you requested
Jaryd EWas charged for another day when i told the gentleman it would be a few hours after noon when we brought it back he said thats fine didnt bother to tell me it would charge me for another day if i brought it back past noon had he would have said that i would have been quicker packing and got up earlier but no and now they keep trying to charge me for that extra day had he would told me id gladly would have payed but no the gentleman didn't say a word about it be another day fee so .... Uhaul you can eat that loss
Brittney FI found the U-Haul personnel who assisted my request to rent a cargo van were friendly and provided the necessary information for the rental.
Ivan WThe only thing you can do to improve is to give everything away for free
David CNot one thing. Everything was smooth and easy.
Lester Hgood service
Dennis LThe staff was helpful and amazingly friendly.
Luke N | First ImpressionsBUT - just as I’m leaving my departure location, some unknown staffer or 3rd party changes my drop off location to a site 12 miles away. I was devastated. I had to change all my plans, my crew, etc. I’m still stunned that an organization as good as U Haul would permit such irresponsible behavior.
David HNothing, it was fast and efficient.
Denise SVery easy, customer friendly process.
john lNormally we have really great service but tonight the guy that was working was extremely rude!
Michelle TMegan , the manager of the SUPERIOR,WI U-HAUL has done a wonderful job handling any problems or questions that I have had. she deserves a 5 star rating for excellence!!!! Sincerly, patricia udovich.
Patrica U | First ImpressionsA great and very helpful staff. I appreciate how much the staff gave me information and support in my move, a very stressful time for me that they made easier with their assistance and personable attitude.
Jessie PVery easy and great customer service
Randy MTHANK you for your excellent service and facility .
Marie Z | Overall ExperienceGreat service overall
Jacob LFast and friendly. Good communication
Shawn PGreat people to work with. It was fast and easy . Very clean.
NAHEED T | First ImpressionsLoved the patience of your employees at this location. Flexibility and excellent customer service
Julie PMy only negative is the uhaul trucks parked in the loading bay. The two spots left are always in use when I’ve been there. And it’d be nice to have a key card instead of the code deal
Rich S | First ImpressionsThe u Haul truck I rented radio stopped working after 2 days of renting then the battery died 3x I was unable to drive the truck for a day and a half and had to pay someone to take me to work even though I was suppose to be relying on the truck. I still had to pay for that day and wait an hour each time to jump the truck. I would recommend this location because they were understanding. I am not happy with the trucks condition and the headache and money lost just so I could drive a truck I was paying for.
Brooke Fexcellent service
BRAD Mvery nice and respectful staff from the beginning to the last day I cleaned my storage room and thanks to the warm friendly environment.
Daniel K | Overall ExperienceHave Megan train all employees to mirror her excellence. Her attention to detail and customer satisfaction was truly superior. Due to changing closing dates on the house we had to reschedule the uhaul a couple times and Megan made the changes seem simple. Other employees left us holding tanks of propane without even questioning if we needed assistance. Megan is definitely top notch and enjoys her job.
Rita DI was emailed a notice to have my car at the installation location at 7:30 am and that they would call me when it is done. I showed up the afternoon before the appointment to drop off my car and was told that the emailed notice was not an appointment. Several calls and emails, AND THREE WEEKS LATER, later I finally got the hitch installed. The installer himself did a very good install and appears to be very competent, but the rest of the staff was like dealing with a bunch of incompetent, possibly lying, monkeys. If I could rate their performance below poor I would. Do Not use this location.
Grant OVery professional staff. The trailer pulled great. Thank you.
John HI originally set up my rental at another location. Two days prior it was moved to another location which was farther away. I was told would be credited some free miles due to this change. When I picked up this rental I informed the customer rep of this and was told would adjust when truck was brought back. Brought it back and had same customers rep and again told him on this and said he would adjust and see it in my invoice. Got my invoice and saw No adjustment. Terrible customer service!!! Will share my views on numerous sites. Absolutely terrible!!!!!
Scott WI personally didn't pick up the shipment in Wisconsin, the Ubox was shipped to my ex from Alaska to this location. I was double charged for the shipping however the folks there in Wisconsin helped to remedy the overcharge and I had my credit the next morning. Staff was friendly and helpful on the phone. Dave
David BVery polite person working, very easy to check out, I will come back to this physical location. I will never rely on your app or your online access--Your App is the worst app I have ever downloaded into my phone. I actually just deleted it off my phone now so that I don't have to see it and get pissed any more about my experience with your company.
Stuart MDid a great job
Tom SMy experience was A+, Representative was helpful and fast.
Lonnie hGreat service. Wonderful low price. Good Experience. Thank you.
Lenard SExceptional. Everything is heavy duty professional grade. Everything works. Moving is hard, but storage doesn't have to be. U-Haul has it down to a perfect science.
Frank K | Online Move InI have got to tell you, I was in need of renting a uHaul and the various items to facilitate an easy move. This could not have been a more simple process. Everyone was capable and explained every detail and provided options without overwhelming me. The Superior, Wisconsin U-Haul store is filled with capable moving/storage professionals, who listened, and provided relevant information in a Kind, Friendly, Respectful, Professional manner. Know that I know the various products that can be rented, I anticipate to be a customer for life. GREAT- GREAT EXPERIENCE. From Reservation to pick up/return and everything in-between. Oh, and I used the buisness card for locating local movers KA Movers were fantastic and professional. Great experience all around.
Denise LAbsolutely smooth process from start to finish! Excellent customer service from Everyone in store, on phone and down to Ashley who delivered my u box! Wonderful and I would highly recommend for anyone moving!!! Thank you!!
Krista SAs a returning customer, the process was very easy. Megan took care of the transaction quickly and efficiently.
steve gThe staff who work at this location are so friendly and efficient. I’ve been stressing about moving for a couple months and I’m surprised how easy it’s been with all the different products and services available.
brice gA little more inspection on returned equipment as I had a fender fall off on my route to home.
Roger SVery helpful and professional staff!!
Scott WI honestly appreciate the manager Meagan she is always so helpful, professional and pleasant and I knew I could count on Megan if I had questions. Blake was also helpful and pleasant. Thank You and if I ever need storage again I would choose U-Haul.
Rosemary R | Overall ExperienceMeghan is great! She is professional and friendly.
Brenda J | Overall ExperienceI've had to use it for 2 yrs and the staff was always friendly and helpful and I knew my stuff was safe. I would definitely recommend and would use again if the need arises. I just wish there were more like it
Colleen B | Overall ExperienceThe U-Haul facility in Superior, WI, was so fantastic there are not enough positive things I can say about them. A perfect location to store our daughter's college stuff for the summer. All the staff we dealt with were friendly and helpful. If a need arises again in the future, we will definitely use this location again.
Alan W | Overall ExperienceA zip tie was left on my lock latch. Thankfully I had scissors in my car but it would have been nice for that to have been taken off or warned to bring soemthing to cut with. My storage unit was lovely and clean. However the hallways definitely need a mopping ;).
Lynsi P | Online Move InThank you for your service ;)
KELLY G | Overall ExperienceRecent Customer Support far superior to when we first rented our unit 3 years ago.
karl v | Overall ExperienceWell I paid for my locker and a lock but I didn’t receive the lock that I paid for but a cheaper one and was told to come back and get the one I purchased in 3 days and I had to argue with them about getting the lock I paid for with my receipt and still didn’t get what I paid for and was also told that they wouldn’t put my locker up for auction as I had talked to Megan as I had lost my job and was paying what I could on it until I got mail stating I was really behind with my payment so I’m not sure if my small payments were even being applied to my account I have talked to the staff about this issue and seemed as if they didn’t care or had an excuse as to why my in store cash payments weren’t applied to my account needless to say my locker went up for auction and I lost my items and I don’t agree with the staff there being able to go through the lockers before it’s actioned off for slim to nothing when you can offer the owner a discount or a payment plan to pay it without it getting sold for $10 and I don’t agree you take less then what’s owed on the unit I will not be using uhaul storage or tell anyone anything good about uhaul storage sorry but not sorry
Melissa K | Overall ExperienceI love using U-Haul for all my storage and moving needs. From renting the trailer this week to move my stuff to ending my use, the staff was fabulous!! I will recommend U-Haul of Superior to everyone.
CLAUDIA W | Overall ExperienceAs senior citizens, we found uhaul storage of Superior very user friendly. That was greatly appreciated.
Patty H | Overall ExperienceA bit overpriced.
johnny N | Overall ExperienceGood communication with staff. They called when CC payment debit didn't go through instead of letting it rack up extra charges ot got to collections. That was cool.
Todd F | Overall ExperienceNot enough staff on duty, only 1 staff person on duty. Long waits for staff help.
Karen G | Overall ExperienceBig place. Well run. Immediate help when I get lost in there. Five Stars.
Scott A | Overall ExperienceMade a reservation. Was taken care of quickly and customer service rep walked me through everything necessary to find and secure storage unit.
Brenda R | First ImpressionsVery friendly and helpfull
Kelvin U | First ImpressionsMaybe I’m old but step by step is better for me. Understanding the process for doors opening and closing and alarming and disarming is confusing until I completed it. There was an employee there that walked me through it step by step and now I come and go freely w/out fear of doing it wrong. Thanks to the young man that helped me.
Wendy T | Online Move InLove the drive in option
David S | Online Move InShould I need to rent storage space again, I would only rent from Uhaul. I would never go to any other facility.
Kathleen D | Overall ExperienceVery good experience all around. Excellent staff.
Sterling R | First ImpressionsBlake was so patient and helpful.
Laura T | Online Move InVery well maintained and managed. EVERYONE was so helpful when we needed it. Thanks Megan, Blake, Brandon and the rest of the Superior team. You all are really Superior!
Arctic C | Overall ExperienceThank you for being great while I needed to store items!!!
milles m | Overall ExperienceVery helpful and I feel safe having my stuff stored here.
Lynnette H | First ImpressionsI purchased a $10 lock for my unit and was told to keep checking back to see when they get locks in but gave me one to use in the meantime so I'd be sure to check to see if you have a specific lock in stock before you sell a lock you don't have
Melissa K | First ImpressionsI was very impressed with the storage facility. Loved being able to unload and load the vehicle indoors!
Joan T | Overall ExperienceI was surprised that when I closed my account U Haul would not credit my card for the unused portion of my monthly payment. The reply I received from employee was because no deposit was requested from U Haul. That reasoning made no sense to me. I will not recommend anyone to U Haul. Policy should be changed.
James H | Overall ExperienceMegan Briggs is of top-notch quality service and management.
Ryan C | First ImpressionsThe Customer service is outstanding!!
JOSEPH R | First ImpressionsAlways just smooth and easy. When I had a late hour entry and did not know process - I made a call and was responded to very promptly to my great relief as I did not live really close by and did not wish to make another trip. Close out super easy as well. Excellent storage space would highly recommend
Julianna M | Overall ExperienceI had a lot of confusing trouble with electronic access. Two of the four exterior garage doors were out-of-order for too long. The storage unit itself was great.
WILLIAM D | Overall ExperienceI did not end up using the storage facility. Management was cooperative with canceling our contract.
susan C | Online Move InThere is an overwhelming smell of chemicals and mothballs that gave me an instantaneous headache I had planned on storing my shop inventory but didn't want the contamination to ruin it. Apparently KMart contaminated the entire building when they owned it.
Kathleen G | Overall ExperienceThe employees were polite and helpful
KASSIE H | Overall ExperienceThe gentleman who checked me into my rental unit was incredibly kind and patient. He was thorough and explained everything to me, and never got impatient when I asked questions or didn’t quite understand something. I felt like he cared I was there, and wanted to help me have a good move-in experience.
CRISTINE F | First ImpressionsGreat place. I love that you can drive in and unload. It's very clean and well maintained. It feels very secure.
Wendy H | First ImpressionsBlake went above and beyond. Really helped me out in a pinch. He deserves a raise and promotion.
Thomas P | Overall ExperienceEverything was run smoothly and conveniently.
Brad S | Overall ExperienceBeautiful place very friendly staff very clean building easy access plenty of amenities thank you
Laurie T | First ImpressionsA well run facility in all regards.
Steve F | Overall ExperienceMegan Briggs went above and beyond to help with any questions and concerns we had!! Megan Briggs was very professional and while even giving instructions to her fellow staff maintain giving us the best customer service! THANK YOU Megan Briggs
CALE A | First ImpressionsGood.👍
Matthew H | Overall ExperienceThe staff were approachable and helpful. I had an excelent experience.
Dan H | Overall ExperienceThank you for the great service while being with U haul!! Thank you Denise Flick.
Denise F | Overall ExperienceWe are done renting the unit.
ROLAND M | Overall ExperienceGreat spot and easy to reserve
Emily W | Online Move InCalled in morning got a unit over the phone. Can bring your own lock if it mets their criteria. Or have available for purchase unit was clean.
Jolene A | First ImpressionsI love UHaul
ANGELA M | Overall ExperienceHave already recommended you to friends.
Jo Y | Overall ExperienceGood value, excellent facility. If I ever need a storage unit again I’ll be back!
Brian T | Overall ExperienceNice facility, easy to use and nice to unload in a garage area instead of outside.
Lowell F | First Impressions10/10 service and staff @superior Will recommend Will use again Great job all!
Nate M | Overall ExperienceDidn't know what I was doing. Set off the alarm multiple times. The staff was very good about it. .
RANDY O | Overall ExperienceGm was very friendly very helpful 10/10 will use again !
Nate M | First ImpressionsI thought I was gonna get a deposit back but I never did
Courtney R | Overall ExperienceSo far so good
David W | First ImpressionsStaff was very professional, knowledgeable and friendly. Great experience!
Teresa N | First ImpressionsVery friendly and helpful staff
Tina P | First ImpressionsIt is very convenient and clean facility. The staff is very friendly and easy to communicate.
Dan L | Overall ExperienceBathrooms were nasty.
James H | First ImpressionsThe facility is very well run and the manager does an excellent job. She is super friendly, knowledgeable, hard working and helpful. Highly recommend!
Raymond P | Online Move InAfter seeing my unit and security features,I feel secure,as I was recently robbed at a different facility.
Suzanne L | First ImpressionsI feel that Uhaul self storage has been a blessing for me and I appreciate the staff tremendously.
Rachel Z | First ImpressionsEverything is cost effiecient.
Stephanie T | First ImpressionsMy only issue with this facility is that I noticed on several occasions animal feces and urine in the hallways of the storage.
Victor M | Overall ExperienceMoving my boxes from the Uboxes(3) would've been much easier if they were closer to door of inside storage units that I reserved. I requested this to help me but they were about 80-100 yards away. This increased this task significantly and more than tripled my time.
Todd F | First ImpressionsStaff was very helpful.
Debra D | First ImpressionsMy only issues were that the instructions for move in were a little confusing and my unit didn’t come with a lock. But to be fair, I rented my unit very last minute so that I could leave an abusive relationship quickly. I really appreciated the fast and easy online reservation system. It made it easy to get my locker and move out all in one day. Thank you.
Brittany B | Online Move InVery courteous customer service staff. Nice of you to provide carts to carry things in.
Lonnette C | First ImpressionsN/a
Sydney E | First ImpressionsWe needed a storage unit as we were decluttering to sell home. The price for this unit was on 10-15 dollars more per month then an outside garage unit. A great deal for secure, dry and hassle free storage. We have told many what a great place we had and will recommend whole heartedly.
Tony G | Overall ExperienceThere was strong glue (or other chemical) odor at the facility and all stored fabric items picked up the smell. I'm not happy with this. otherwise it was great.
Paul M | Overall ExperienceMegan was very professional, helpful and friendly. The gentleman (didn’t get his name) that checked in my truck was extremely nice, professional and very very helpful!!! I rented a truck for a few hrs and have a storage unit; Very pleased. Thank you!
Shelley R | First ImpressionsThe guy in the office was very friendly and helpful. 10 stars there. It was clean and everything was fine. The only item I would improve is strong odor in the facility. I bet I will carry it with my items.
Paul M | First ImpressionsThanks
Bob P | Overall ExperienceNo complaints - great place to store my items in between places.
Bart B | Overall ExperienceStaff was very helpful and efficient.
Roderick H | Overall ExperienceBeing able to drive in and unload or load when it’s cold or raining was great!
Donna H | Overall ExperienceVery helpful staff. Well lighted spaces. Easy to use carts.
Roderick H | First ImpressionsThe staff helped me beyond the call of duty and I really appreciate it
Tawarn c | First ImpressionsRelaxed; friendly, competent
Thomas T | First ImpressionsStaff was friendly and helpful.
Michael D | Online Move InJames is really awesome an nice very patient an excellent seruce e all I needed help w an also as I've been there long time they work with u also
Jara B | Overall ExperienceLove the friendliness and sure love how clean my unit was, also how quick and easy it was to get access to a storage unit, price was right as well as no deposit fee which saved me from deciding otherwise
tyler m | Online Move InJames was very helpful.
jon j | Online Move InMiserable customer service
Jeremy G | First ImpressionsVery clean and secure, we are from out of town and accidentally forgot our access card and staff provided a replacement card and a smile!!
julie o | Overall ExperienceThis U-Haul facility is about the cleanest and well maintained storage facilities I've ever seen!!! James, the manager, is extremely professional and always available to answer any questions you may have. It's a great place...
charles b | Overall ExperienceExcellent customer service. Convenient and accessible equipment rentals. Clean and well kept facilities. Awesome experience!
kaleb a | Overall ExperienceI am very relieved to have a one stop shop for any and all of my current and future storage/ moving needs. I literally could chose to do nothing physically, as they can provide movers, supplies, and convenient methods of moving made hassle free. I was treated very kindly when opening my initial unit. he was kind, patient, and super helpful
sierra C | First ImpressionsAll staff was friendly, helpful and knowledgeable.
Helen F | First ImpressionsCustomer service helpful, and friendly. Prices are reasonable and the facility was always clean and acceptable. Would recommend.
max k | Overall ExperienceVery helpful!
Tinamarie H | First ImpressionsThe staff were sort kind and helpful. Helped ne out well during a difficult transition.
Steven N | Overall ExperienceNo term commitments. Great for short term needs of college students.
Catherine Z | Overall ExperienceVery clean and nicely recycled retail store.
Patti h | Overall ExperienceI thought I set up auto pay on my monthly rent but i got charged for a late fee when I thought I signed up for auto pay at my storage unit setup with the employee
Joe D | Overall ExperienceStaff were helpful with all instructions.
Jon W | First ImpressionsLittle expensive i prefer human interactions to computers but all worked well easy no hassle and clean it was over all well worth my time
Gregory B | Online Move InAlarm goes off every time I open my unit and access code does not work
Sarah D | Online Move InWhile our experience with all the staff was great, I have to especially commend your employee, April. She gave more than excellent Customer Service. She was friendly, knowledgeable, and a delight, both on the phone and in person. She is definitely a "keeper".
terri m | First ImpressionsNice and Very Clean, Staff is Very Nice
nathan l | First ImpressionsGot moved in quickly without any fuss, and got checked out quickly without any issues or long wait. Facility was very clean, climate controlled area was wonderful. No issues or complaints, price was very affordable. Would recommend to friends and family.
kassandra s | Overall Experiencethey were super nice and made the whole process nice and easy
crystal d | First ImpressionsWhen I was moving my stuff out I was very disappointed to find a dead mouse in my couch cover with a lot of mouse poop and holes chewed in it.
Tammy P | Overall ExperienceEveryone is awesome in Superior, James took care of all my needs as well as did everyone is. They made me feel like family.
Jodi H | Overall ExperienceIt made my move so much easier and gave me a piece of mind that my stuff was safe
Colleen B | Overall ExperienceThis place is way to expensive!!!!
Jaimi N | Overall ExperienceWasn't compatible with our fixed income and due date. Constant battle with late fees ($15 turned into $20) and denied access with my card and double locks, lein threats, etc. Lady at the call center said they're were amenable to working with payments especially due to COVID and we would have fees waived for signing up for auto pay (never happened). When I altered the staff that I was intending on switching he was rude and condescending. He scoff that these would we difficulties with merit and simply appealed to fear stating my "stuff will get moldy" with the new storage company. Rather than being helpful or even trying to work out the payment difficulties, he said to let him know when I'm out and walked away. I feel he missed a valuable opportunity to retain me as a loyal customer with his lack of concern for customer service and poor ability to build rapport. I would suggest in the future that this facility could utilize customer service and personal sales training. I have a strong background in marketing and business and would happily provide suggestions or insight into ways that this interaction could have been made positive and ultimately secured my loyalty as a customer and even possibly created an upsale for this facility. In the future, please do not appeal to fear as the rule, it is the weakest form of persuasion. I could have been swayed to change my decision if the individual had approached the entire thing (at least pretending) to have my best interests and the interests of my belongings in mind. For example, asking me if I had sentimental photos or valuables in my locker that were not otherwise protected from the elements or insured elsewhere.
Samantha P | Overall ExperienceI like the reuse of an old Kmart building for self storage. It's a great idea and provides a lot of space. I think U-Haul should do this to all the old Kmarts!!! The storage security is excellent and gives me piece of mind. Each unit has an alarm and there are cameras everywhere. Indoor loading and unloading is AWESOME!!! For all this the prices are similar or less than other much less secure storage facilities.. My whole experience with staff was excellent as well. They informed me on important policies and made everything easy.
Ryan M | First ImpressionsWe had to find a storage unit in a hurry when my wife's mother died and we needed to store her stuff before we could find a place to donate her items. We were able to get a storage unit in one day, move all the items in on one day, and know that all the items were safe and secure. It is an impressive operation and if we ever need a storage place again we would use this one.
Robert H | Overall ExperienceThe staff was friendly, helpful and the primary reason I choose this facility.
bruce c | Overall ExperienceI found a bigger storage unit more in my budget.
Danette K | Overall ExperienceNa
Bobbi S | Overall Experiencevery clean and safe feeling. Can't wait to get my 2 units condensed and moved in over t h e next month.
Jon D | First ImpressionsWhen I logged into my account online, its telling me that I have no rentals on my account.
Michelle G | Online Move InJames hall and staff were great, very professional
richard b | Overall ExperienceThe whole process was super easy and the staff was super friendly.
Steven N | First ImpressionsOur u haul associate who helped us both on the phone and at the facility was very helpful and professional. Our experience and the ease of using the storage space was great.
julie o | First ImpressionsI am already searching for a new storage location. This was a terrible experience, and the prices are just ridiculous for the size of the units. They also did not inform us there was a charge for the advertised 24 hour access and second code, and would not pick up the after hours phone a short while after closing. After everything, I am definitely finding a new storage unit.
Amber K | First ImpressionsEverything was fine with the unit itself. My concern first came when they got me mixed up with another customer and even called me at one point to come and take my lock off because I had canceled (I had not at that time). My other concern was I apparently did not secure my lock properly and got an email informing me as such. I appreciated them alerting me to my mistake however they also told me if I did not get up there "asap" they would have to drill a new hole and charge me $50. With not be provided with an exact time frame I panicked and left work to go adjust it. I feel given some sort of time frame of one hour to 24 hours would have been sufficient and not simply"asap". Over all I would rent from U-Haul again when needed. Thank you, Lori Maine
Lori M | Overall ExperienceI loved that I came in was greeted before I walked to the counter. She was very helpful and friendly. She was knowledgeable and very helpful. She got me in and out and I was off to move my stuff in.
Claudia W | First ImpressionsThe staff is extremely helpful and friendly. 10/10 recommend to anyone. The staff will ask you how they can help you as soon as you walk in the front door. Excellent!
Christian G | First ImpressionsThree stars only due to access hours. You should never have to pay extra for the exact same access during a time of day when less employees are staffed! 7pm? THAT'S RIDICULOUS.
Michael J | Overall ExperienceI would use this business again.
annette l | First ImpressionsProfessional, Fast, courteous. Will be back!
Matthew C | First ImpressionsAwesome customer service!!
Melissa M | First ImpressionsProfessional, polite, swift and nice!
Mason S | First ImpressionsIn a time of need, U-Haul was my saving grace! Late hours let me get a truck when i needed it and the 24/7 access to a FREE storage unit for renting the truck was a life saver! THANK YOU!
Ralana A | Overall ExperienceThe Superior U-Haul is very well managed. I always felt that my belongings were safely stored at this location. Having 24 hour access in a climate controlled location was very convenient.
John P | Overall ExperienceThe garage door started coming down before I could get out. I feel this is a safety concern. Also the light in my hall does not turn on until I am about 3 feet away from my door. Not good.
Tina S | First ImpressionsToo expensive
Ronald C | Overall ExperienceAwesome experience
Ben B | First ImpressionsStoring my stuff here was easy and painless. Very nice facility. Will surely use again. Thanx.
Brian M | Overall ExperienceMy experience was excellent
Orin V | Overall Experiencereliable, great quality products and great customer service. thank you!
scott d | First ImpressionsGreat customer service.
SANDY T | First ImpressionsGreat people nice place if i ever need storage in the future i will be back
ELIZEBETH L | Overall ExperienceShould advertise to the college students. Mention that short term storage is available. We used it for the summer break, rather that move everything home and back.. Great alternative.
Catherine Z | Overall ExperienceClean facility. Friendly staff.
emma M | Overall ExperienceVery clean, convenient, friendly worker in store. Excited to see this business grow in Superior
STEVE N | First ImpressionsMegan was excellent in knowing her job and helping me understand.
Shelby S | First ImpressionsI was very pleased with the staff & service at u-haul. The only bummer was that I had to pay for a full months rent when I was moving out because my payment date was 5 days before I moved out.
Serina P | Overall ExperienceGreat service!
CHAD M | First ImpressionsSo happy to have a facility like this in Superior. Very impressive. Our experience was wonderful.
Sue B | Overall ExperienceGood Service....Good truck! We unfortunately had to drive 125 miles to Tomahawk, WI to pick up a 26 foot truck when we were told that our set up truck in Rice Lake was unavailable!
Jerry B | First ImpressionsVery clean units and convenient location . I feel my property is safe There.
Robert W | First ImpressionsThe staff was friendly and well knowledged. While renting herE. I HAD NO ISSUES. THANKS UHAUL
lachonce b | Overall ExperienceThe guy who helped us was very professional. Ty
CARMEN K | First ImpressionsWould definitely use again.
Stacy M | Overall ExperienceSales pitch on the website says 24 hr access and order confirmation says 5-10 access 7 days a week. I really only get access to my unit 7-7 M-Sat and 9-5 on Sunday unless I pay extra $10. Not happy
Derrick E | First ImpressionsThe salesperson checking me in was very rude and unprofessional. Several times I overheard him swear to a customer. He was rude to his coworkers. Overall I felt customer service was poor.
Allissa K | First ImpressionsVery quick and easy.
Luke S | First ImpressionsJim the manager is great. He has excellent customer service skills. I have been witness to terse people in the store when I was there (moving is stressful after all). He handles things very well.
James R | Overall ExperienceEverything went as planned and the customer service was excellent.
debra b | First Impressions.
tiana m | First ImpressionsRelatively easy to purchase a unit and move in.
Madeline S | First ImpressionsALWAYS A GREAT EXPERIENCE...JAMES IS A PLEASURE TO DEAL WITH..TY
Rick L | First ImpressionsGreat place with a helpful staff. James runs a great operation. Highly recommend the facilitx
joe m | Overall ExperienceExcellent service and super easy to set up! The unit is clean and easy to access 😊
melinda v | First ImpressionsJames is a great manager. He was flexible and assisted us with both a Ubox and a storage unit. The entire office staff was awesome every time we visited and accommodated our requests with a smile.
Amanda G | Overall ExperienceBest Uhaul facility that I have seen anywhere
John A | Overall ExperienceI am so happy to have UHaul storage available in Superior! It is a welcome addition to the business community and fills a huge need.
lori e | Overall ExperienceKeep up the great work! Thanks Again.
Ryan W | Overall ExperienceSome staff are nicer than others. Temperature in the storage was chillier than we thought. My wife made the comment that we should have brought gloves because thedollies that were provided were cold.
Josh S | Overall ExperienceEveryone was wonderful
ELIZEBETH L | First ImpressionsGreat customer service, prompt attention, and met our expectations.
Lynne H | First ImpressionsI was treated very well. The facilities were clean. I went to U-Haul because of price and conviniencey.
David L | First ImpressionsNice clean facility. Very friendly staff!!
lori e | First ImpressionsThank you.The staff and experience was amazing.I would like to do more business soon.Happy New Year
scott d | Overall ExperienceJames and Zack were so helpful and professional. I recommend them to all of my friends in Duluth and Superior. However, your answering service is terrible. They never give messages to the center.
Amanda G | Overall ExperienceVery helpful and friendly!
Genny W | First ImpressionsA well run facility.
Ron W | Overall ExperienceAssociate didn't seem to pleased when I walked in the door
STEPHEN S | First ImpressionsGreat place loved it if I have to move again I will be using Them again
Rebecca H | Overall ExperienceThe folks there were always so helpful and patient!
LAURIE B | Overall ExperienceVery helpful with getting a storage unit, along with returning the equipment
Anthony C | First ImpressionsI like the facility. The person who checked me in wasn't exactly Mr. Personality. Went over things so fast and mumbly I asked him, more than once, to slow down and speak more clearly.
richard k | First ImpressionsI had a U-Box which came from PA to Superior and then to me in Duluth. That service was excellent. I never actually saw the facility in Superior.
LEE S | Overall ExperienceDid not like having to move storage items through the facility on carts meant for shopping at a lumber yard. Very inefficient.
Scott A | Overall ExperienceI got all my stuff out right before the facility closed but was unable to close my account because the door was locked. I got charged for a whole month that I wont be using. They refused a refund.
racheall w | Overall Experience.
Mike H | Overall ExperienceI really like how secure the storage is I would recommend u-haul storage to all my friends and family thank u so much for all the friendly service also
Amanda B | ReservationThe workers were great very helpful polite and funny
Josh A | ReservationI would and I have recommended uhaul storage.
Angela L | Overall ExperienceThis facility is the best
Debra V | Overall ExperienceThe process to rent, pay and process paperwork was easy and fast. You made my move a remarkable one! Thank you!!!!
James B | ReservationJames and his staff are wonderful to work with.
Superior S | ReservationNot at all accommodating with my delivery request. Please contact me if you would like more information. (218) 320-3984
Gary H | Overall ExperienceSeemed like no one ever was around to help at the front desk.
Tristan L | Overall Experience