Customer Reviews for U-Haul Moving & Storage of Swedesboro

Rating:

4.0

Was told there was going to be a lock in the unit, but there was not so had to go and get my own.

Rating:

5.0

The people that work here are just wonderful! Helpful, kind, and very professional!

Rating:

2.0

No human interaction. I was referred to a mobile app. If i hadn’t reserved the truck prior to coming to the location and just walked in, i would have received a human to assist me. When i was having trouble while standing in the store, i was referred to a customer service number. When i tried to use the app, i was kicked out of the app and then had to beg for human customer service. What should have taken ten minutes, took thirty five minutes. This experience was terrible at best.

Rating:

2.0

More signs for how to rent through the app

Rating:

1.0

I have used U-HAUL Swedesboro several times over the years and have always been constantly and consistently with their kindness, professionalism, helpfulness, and patience. I have recommended them and those to whom I have recommended them have always had the same impression and experience.This was a more difficult time for me to need and use UHaul and storage and it could not have been a more pleasant situation. From the manager on down the employees of Swedesboro U-HAUL are a great asset to the company and should be commended for their representation and commitment to the ideals of U-HAUL. They, especially the manager, go over, above and out of their way,to serve their customers.

Rating:

5.0

I was a little taken back with the reviews, but went because it was in my price range. My daughter is mainly using it because of college storage. She called me immediately and was like OMG this is the best. They have carts for us the unit is right up front and it was SUPER easy. We are very pleased!

Rating:

3.0

Some of the pads/blankets in the plastic bags arrived damp

Rating:

2.0

Thought not all issues were challenging and not every customer service rep was unprofessional it was a 50/50 experience hence the below avgerage grade, and from my (a customer's) perspective there really should not have been any, and to be honest to much to go into on a review. One person actually hung up on me and then lied about when I confronted the reason for her action in person at the U-Haul facility. Too many calls transferred to other departments when trying to get container picked-up Personally I think it's poor mgmt within the office (Swedesboro NJ) that I used for the rental process which I WILL NEVER USE AGAIN.

Rating:

5.0

Great service

Rating:

4.0

Customer service at the desk needs to be greatly improved.

Rating:

5.0

The staff was excellent and Helpful. They made the whole experience outstanding. I would highly recommend this location.

Rating:

5.0

They were all so very helpful!!

Rating:

4.0

The provider from moving help.com was terrible. They rarely responded to my texts or phone calls and they never showed up to help me unload! I had to move a queen sized mattress, a recliner and a grill by myself!! (Allure Movers). I am angry!!

Rating:

5.0

Ana is the best!

Rating:

1.0

Customer service rep was rude

Rating:

5.0

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Rating:

1.0

Lady in phone was very rude .

Rating:

5.0

Great customer service and very fast check in

Rating:

5.0

Our daytime in person employee was exceptional. She was one of the best I have ever seen!

Rating:

5.0

Your employees were professional and courtesy was out standing very hard to find these days

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Great customer service

Rating:

3.0

Truck had check engine light on, and the prices are getting a bit high. $140 to rent a 10 foot box truck, no where near the $19.95 advertised. Still needed it though.

Rating:

4.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

The staff was friendly and helpful. She greeted me with a smile and was friendly over the phone. More businesses need people like her.

Rating:

5.0

Manage and staff at this location is ALWAYS professional and helpful. I will continue to use the Heron Rd Location again and again. The manager was at another location prior and he installed a hitch to a vehicle for me. He is a very patient and knowledgeable person.

Rating:

5.0

Ramp on the truck was broken

Rating:

5.0

Manage and staff at this location is ALWAYS professional and helpful. I will continue to use the Heron Rd Location again and again. The manager was at another location prior and he installed a hitch to a vehicle for me. He is a very patient and knowledgeable person.

Rating:

5.0

Everyone was very helpful even when I had to switch storage units because the first unit was too small

Rating:

5.0

Your employees were professional and courtesy was out standing very hard to find these days

Rating:

1.0

Lady in phone was very rude .

Rating:

3.0

Truck had check engine light on, and the prices are getting a bit high. $140 to rent a 10 foot box truck, no where near the $19.95 advertised. Still needed it though.

Rating:

5.0

Very pleasant people work at this location . They know their job. Had a very pleasant experience.

Rating:

5.0

Make sure you tell them how much gas needs to go into the truck on the call the day before a person drops it off.

Rating:

5.0

The furniture pads are a tough thing in some of my boxes. I used all of them and some I used none of them. I think that is something the customer has to decide.

Rating:

5.0

Great customer service

Rating:

5.0

Our daytime in person employee was exceptional. She was one of the best I have ever seen!

Rating:

1.0

Customer service rep was rude

Rating:

5.0

The staff was friendly and helpful. She greeted me with a smile and was friendly over the phone. More businesses need people like her.

Rating:

5.0

Best manager and assistant manager ever!!

Rating:

5.0

Great customer service and very fast check in

Rating:

5.0

I would recommend this to others

Rating:

4.0

Need to do a better job making sure the trailer light wire harness to the tow vehicle is the correct length so as to not drag on the ground.

Rating:

5.0

The gentleman working on Sunday was great helpful

Rating:

5.0

Excellent customer service and delivery. On time.

Rating:

5.0

Clean, organized, and very efficient.

Rating:

5.0

Everyone is so helpful. Ona has gone above and beyond to take care of any problems that have arisen and have been resolved in a timely manner. I'd definitely go back to this location if or when the need arises.

Rating:

4.0

Nothing

Rating:

5.0

Courteous, professional customer service! Some additional signage directing customers to the office would be helpful. It’s a big facility!

Rating:

5.0

one of the customer service at scheduling department was very rude and mean , and she does want to help- her name is Michele- Also the guy who came to pick up the empty boxes after everything was done, in Ruskin FL , he was not professional and he made scratches on our drive way .. he does not want to speak to us, and he was yelling at us. all other people who we dealt with were great ,

Rating:

5.0

Very friendly and helpful staff.

Rating:

3.0

The cab was clean, but the radio would randomly shut off while I was driving and I could not figure out how to change the radio to the FM stations. Hire more customer service people. When I returned the truck, there was no one at the desk to help me and I waited about five minutes or more before DeJuan walked in from the back and then proceeded to talk to someone on the phone while he was inspecting my rental truck. Multi-tasking is not good customer service. I also mentioned to DeJuan the fuel gauge needle seemed to move from the full tank line to about a quarter inch less while only driving a few blocks to Pedricktown Rd. But DeJuan said since I did not take a picture of the fuel needle showing less than a full tank to prove my comment, he could not offer a credit on my invoice. I told him I notice this while I was driving and I did not want to use my phone to take a picture. I had my associate make the online reservation and she said she does not remember reading about the cost per mile charge. I think charging $1.75 per mile is very expensive, but I guess you attract more people to rent your equipment by advertising only $19.99 per day. Is this type of advertising legal? Finally, when I was reviewing my contract for the truck rental, there was some verbiage on the form for a donation to conservation such as planting trees or other ways to help the planet. However, when I asked DeJuan if U-Haul was partnering with a specific conservation group, he said the donation would go towards U-Haul Corporate internally (I do not remember his exact words). Not sure what he was trying to explain to me who would benefits from the donation, but I think this could be called “Green Washing”

Rating:

5.0

Over and beyond I want to say a special thank you to Dejuan Hayward -Sloan, General Manager. I was in a bit of a bind while checking out of my storage unit. I didn’t realize that the wide door locks after business hours. My furniture was too big to get through the smaller door so I called the general name from the poster on the door. I called Mr. Sloan and explained my situation and he came after closing and raining to open the door so that we could make it back to Michigan that day. He was truly our Superman by going over and beyond the call of duty. Excellent customer service and would definitely refer my friends and family. Again Thank you!!

Rating:

5.0

Install more tie down strap brackets to the u - box

Rating:

3.0

The staff was very lazy and did not know how to properly install the trailer to my truck then made me disconnected the trailer and when I drove past it the next day the trailer was in the same spot and didn't move

Rating:

5.0

We went to the wrong area and the staff quickly and graciously helped us!

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Great facility and friendly service.

Rating:

5.0

First time renting at this location the person who waited on us very helpful and friendly

Rating:

5.0

Smooth and easy check in, clean trailer, no defects. Smooth tow to our destination several hundred miles away. :)

Rating:

5.0

I just wanted to add that the ladies at the facility front desk were so helpful and kind it needs to be said. They should be commended on the way treat us customers and deserve a raise for always going above and beyond. Ty ladies and I wish you the best!

Rating:

5.0

Very professional people, ready to to help with whatever concerns, very accommodating. I highly recommend this location

Rating:

5.0

DaJuan was great.

Rating:

5.0

The equipment was well-maintained. Very new only had 2508 miles when I picked it up very clean on the inside however, the outside was very dirty and the windows were extremely dirty. I had to Windex them when I got home before I could drive.

Rating:

5.0

Manager went above and beyond to help me

Rating:

5.0

The experience using the UBox was excellent.

Rating:

5.0

Great customer service

Rating:

5.0

Thank you so much for you constant communication and keeping our daughter’s things safe during Hurricane Milton. We truly appreciate your service and we will highly recommend in the future. Hoping all your Staff was safe during Milton and that you didn’t have widespread damage to either your homes or to your facilities. Thanks again. The Teises

Rating:

5.0

The entire experience was excellent. Thank you!

Rating:

1.0

When purchasing my unit I was told it was 24 hour access. However when I got there the code given to me did not work and the sign on the door said 10pm was the cutoff time. I had to throw over $1,000 worth of items into y’all trash bin because I could get in to store my stuff and needed to turn in my uhaul. I was also informed later on that because I had a one way rental that I was suppose to get the first month free for my unit which I was charged for and waiting for my refund

Rating:

2.0

The truck was fine and well kept. My issue was that I requested a location that was close to where I was picking up furniture and the day of my request I was informed that the truck was going to be further away than I requested. I also requested a hand truck with straps, but they also did not have that. It was very frustrating that I had to re-plan a lot of the pieces because of both of those. I was thankful for the truck, but I hope that there is more notice about the changing of the pick-up/drop-off location. Getting notified the DAY OF was very inconvenient.

Rating:

3.0

Would be better if it was 24hr access.

Rating:

5.0

Wonder experience. I wouldn't trust my belongings to any other storage facility.

Rating:

5.0

Guy working desk on August 25th was helpful

Rating:

5.0

Thank you DaJuan for your assistance over the phone and your professionalism. Your help was much appreciated as we arrived after business hours.

Rating:

4.0

I would have liked better lighting in the isles. Whenever I went to the facility the lights would shut off and I would still be there. I had to make movement to have the lights on again. Just an annoyance to have to stop what I was doing to go into the hallway and trigger the lights again. Other than that I thought it was a very good facility.

Rating:

4.0

Would be nicer if could have access to units 24/7 or at least sometime past 5pm because if working til 5:30pm during the week makes things difficult. The process of getting a unit and then moving out of a unit was great! Just the app didn't let me upload photos so had to go to the office to complete the move out process.

Rating:

5.0

Always great experience at swedesboro location

Rating:

5.0

Una buen lugar para mantener tu mudanza todo limpio no tenía ni polvo toda mi mudanza fresca sin ningún tipo de olor lo recomendamos grasias por el buen servicio todo el personal desde el primer día asta el día de salida

Rating:

5.0

Tuvimos 2 Unidades en Este storage por 3 años, cada vez Que ibamos todo estába limpio, nunca hubo problemas con el control del clima. Las pertenencias parecian Como si las hubieramos recien Puesto. No polvo, no animales, no hongos. El personal Siempre fue muy amable y atento. Nunca tuvimos un incremento exagerado en los precios de la unidad solo muy poco.

Rating:

5.0

Finding the actual unit was very difficult. The map I was emailed didn’t seem to quite match the maps on the walls and it took us forever to find the right building and door

Rating:

5.0

The front desk lady was super nice. GIVE HER A RAISE RIGHT NOW.

Rating:

5.0

Great place! Ana was Great, very helpful. I will recommend her to anyone looking for storage... she is best. " I mean the very best" Thank so very mush.

Rating:

5.0

Great staff! Good advertisement within the building!

Rating:

5.0

Only pain was having to re-enter code with each load.

Rating:

5.0

The customer service was excellent 👌 The storage facilities are excellent 👌 Thanks for the experience.

Rating:

5.0

Great staff fast attendance and clean

Rating:

1.0

Matt was very helpful and courteous.

Rating:

5.0

Your employee was super nice and very helpful. He was full of knowledge and understanding of the situation that was happening, even without details. He was told this was an emergency situation and while my sister and I were panicking, he was super calm and very helpful.

Rating:

5.0

U-Haul is fortunate to have a person like DaJuan representing the company. He made my entire time working with U-Haul easy, efficient, and pleasant. I appreciate his assistance in helping me navigate a difficult time. Also, Matt demonstrated a high level of customer satisfaction with how well he does his job. Matt is very kind, and has a warm, pleasant personality that would make any customer feel at ease. I have already recommended this location to friends, and have had a friend rent a couple of units.

Rating:

5.0

The staff was great

Rating:

5.0

Very clean and well cared for property

Rating:

5.0

Should be open a little longer during the week.peoplevthat work un 5pm can not get into their unit until the weekend

Rating:

5.0

Lock was not inside unit as stated. And automatic doors did not open once I entered the access code so had to use the single door. But staff were incredibly helpful and kind!

Rating:

5.0

The Storage Facility is very clean and well maintained. The people that work there are so pleasant and helpful. I especially think DaJuan is so friendly and helpful. He deserves 10 stars in my book! Overall, this is a great place to store anything and I would recommend it to anyone.

Rating:

5.0

Great experience all around working with you folks. Pleasure doing business with you.

Rating:

3.0

Kerwin wasn’t an original employee of the location an had no access to the uhaul dashboard . He went above a beyond to achieve access so that I could secure my belongings in my reserved unit .

Rating:

5.0

The team was great

Rating:

5.0

I was truly impressed and thankful that everyone was so curtious and helpful and apologized for a couple minutes wait. Very informative, polite and knowledgeable. I’ve already told three people to call for service. Very clean too !! Thanks God Bless You All at 510 Heron Dr , Swedesboro…UHAUL. , TP

Rating:

4.0

Was not able to get the size I needed a 5 x 10 x 10 only 5 x5 was available. Need more 5 x 10

Rating:

4.0

Super easy and convenient storage unit. Wish there was better signage outside with a larger map of all units. But overall great experience.

Rating:

5.0

Air conditioning clean and friendly.The truck was ready and waiting and the pricing was great..I will be back if needed and give a 5 star recommendation to my friends

Rating:

5.0

My only issue, and this is minor, is that the motion-sensing lights would sometimes go off while I was still in the locker rearranging things, and I'd have to walk back out and down the hall to reactivate them. It wasn't so dark I couldn't function, but it would have been nice if the lights had stayed on a bit longer. I probably stayed in the locker shuffling stuff longer than the average customer and for an average user the timing would be fine, but that's my only minor quibble. I'd go back again if I needed a storage locker.

Rating:

5.0

There were no issues. Everything went perfectly.

Rating:

2.0

You lost my confirmation and then hung up the phone on me. I was at the end of an 18 hour 500 mile day.

Rating:

4.0

It took me multiple tries to find my storage unit online. I had taken pictures of my license about 10 times before I actually figured it out! So that part was a little confusing. Because it took me so long, I was running an hour late to return the uhaul truck. They were nice enough to give me the extra hour free of charge and that was much appreciated!

Rating:

5.0

Great facility. Very convenient and clean. Dejuan was friendly and helpful.

Rating:

5.0

My reservation was cancelled. I thought when I selected the move in date it just meant it was available that date not that i had to be there. I called to confirm my reservation to even make sure I had a unit. I wasn’t sure when I was going to be coming down from Mass to use the unit. No problem from this, staff found a unit but I would suggest telling people they will be cancelled.

Rating:

5.0

I will recommend to anyone. Great value, and service!!

Rating:

5.0

Fantastic experience

Rating:

4.0

My unit did not have a light directly over it. So my unit was kind of dark and relied mostly on the hall way lighting.

Rating:

5.0

The staff was informative, professional and very helpful.

Rating:

5.0

They are great staffs. Best values put in storages. Yes, sad to leave because moved out. Thank you so much!

Rating:

5.0

You're doing some weird stuff with my debit card. You take the money out, put it back, take it out again, put it back again, then take it one final time. It makes for an interesting bank statement. You get paid and you only charge me once, so that's all good, but it's odd.

Rating:

5.0

Everything went about as expected.

Rating:

5.0

Excellent place to store belongings. Staff is awesome, always helpful. Highly recommend!

Rating:

5.0

Great Staff !

Rating:

5.0

Super helpful and friendly!!! Appreciate all the help I was given!

Rating:

4.0

More carts

Rating:

5.0

Excellent & so easy

Rating:

5.0

They have a one spot garage where you can park your car and have carts nearby you can put your stuff on to wheel it down to your unit. Also, they have bathrooms inside.

Rating:

1.0

Some of belongings were not there when I moved out!

Rating:

5.0

Jess was great. Professional, courteous and took care of what I needed.

Rating:

5.0

Jess is totally beyond amazing and provided everything we needed and even those things we had not thought of - always one step ahead of us with fantastic advice and help, whenever the needed arose. The facility was fantastic, well maintained, secure and convenient. The temperature controlled inside as well as my favorite - drive in load/unloading ability goes so far above and beyond any competition, clearly shutting down ANY competition - fantastic EVERYTHING Jess, thank you from the bottom of my heart....the epitome of customer service to boot!

Rating:

4.0

The hours to access your unit could be better.

Rating:

5.0

The brother, sister were great . I thank the big guy for all his help with my carpets ... I also want to super thank Catrena for all her help ... I was frightened wandering how I was going to move my ideas and she helped me all the way ... She deserves a bonus... Thank you all again Great team ...

Rating:

5.0

Jess is extremely knowledgeable and the epitome of customer service - thank you for all your time, patience and help, Jess!

Rating:

5.0

Facility is inside with heat and air conditioning. We’ll lit, clean, accessible and safe.

Rating:

5.0

Great effects, great staffs, and keep it up.

Rating:

5.0

staff went over and above to help. excellent and outstanding

Rating:

5.0

Facility is very clean and the staff was very accommodating.

Rating:

5.0

My wife and I stopped by in April to look at the storage facility on Heron Dr. in Swedesboro, NJ. Jess clearly explained all the rental and access details. She allowed us to see the location of the available units. A month later my wife and I reserved the units. We went in and Jay clearly reexplained all the rental and access details. It was an absolute pleasure working with Jess and Jay. The entire experience was a smooth process. Highly recommend this location. +A

Rating:

5.0

Associate was very friendly and helpful in the entire process (this is my first time renting a storage unit so I had no idea where to start).

Rating:

5.0

Good job

Rating:

5.0

I wish I would have known about this facility sooner. Excellent experience

Rating:

4.0

Clean storage facility with easy access to get in and move furniture.

Rating:

5.0

Muy bueno todo

Rating:

5.0

Jess was amazing! She is by far the best, most courteous, most professional customer service that we have experienced in years. This is no exaggeration whatsoever. There is absolutely nothing she can do to improve anything. She explained everything perfectly, and made this experience so much easier than we anticipated it being. The property was very clean and well maintained. Kudos to Jess and U-Haul. Absolutely 100% A-1 service!

Rating:

5.0

Jess was great in set up and in instructions on entry and exit. We were most impressed with the levels of security taken and the ability to drive in the building if in bad weather, to add and remove stored items. I would highly recommend this location.

Rating:

5.0

Staff was very knowledgable and helpful.

Rating:

5.0

Your staff were pleasant and really helpful.