Customer Reviews for U-Haul Moving & Storage of Tampa

Rating:

5.0

I got two splinters from the inside of the box. The inside height of the box was less than six feet eight inches, even though it is advertised as six feet eleven inches. The older white boxes are much nicer than the plywood boxes.

Rating:

5.0

Our goods have not arrived safely yet because they are being held in storage at your Tampa facility until we are ready to have them shipped to us in the United Kingdom. We will be moving there in early February.

Rating:

5.0

Shannon was excellent.

Rating:

5.0

No problem they made things very simple and easy, especially after that transport thanks!

Rating:

5.0

Thank you for great service

Rating:

5.0

You guys are good just the way you are and thank you Rebecca for help us

Rating:

5.0

Thank you guys awesome experience

Rating:

5.0

Thank you!

Rating:

5.0

We had a great experience with the uboxes. The Delivery and pickup was a breeze. The truck driver's were nice and very professional.

Rating:

5.0

Excelente

Rating:

5.0

The manager of this location (James Houghtaling) went above and beyond to help me. He went out of his way to make sure that I had a good experience. Outstanding customer service and he deserves to be commended. Thank you!

Rating:

1.0

I wish the workers paid attention to which truck they gave us…because upon turning it on and driving off, the tank was literally on E. So I had to put in gas on my own of course…However I returned it the same way I got it..and they still charged me for gas.

Rating:

5.0

Thanks

Rating:

2.0

Clear up your inventory issues

Rating:

3.0

Damage to one door - 1 out of 2 containers - door hinge & lock was poorly attached, with damage to the door. With screw loose. The slightly off hinges Was problematic fitting locks properly on container.

Rating:

5.0

Great customer service

Rating:

5.0

U-Haull is the best

Rating:

5.0

Really good moving experience from start to finish. Thank you!

Rating:

5.0

It was a great experience, sorry I didn't know about this in times gone by

Rating:

5.0

Friendly and helpful team. The manager was present and hands on. Also, the facility was very well maintained.

Rating:

4.0

Very friendly

Rating:

5.0

I already did and they loved as well

Rating:

1.0

This was by far the worst experience I’ve ever had working with a company. I will never work with U-Haul again. The girl that answers the phone (stephanie) needs customer service training or just fire her. I’d call with an issue and she would hang up on me, I’d call back and she would just hang up. Awful experience.

Rating:

5.0

Very much appreciated

Rating:

5.0

James is fantastic

Rating:

3.0

Experience was beyond horrible. Ubox was hauled off without any mention of me needing a lock until a hour later . I paid for no problem of course. My box shipped sooner then the estimate and I did not receive the key . I ended up needing to get a locksmith upon arrival to enter the Ubox ( I was reimbursed.) However, My desk was broken , which I needed working from home. The $65 insurance I paid for was useless due to “ improper packing” . I also used moving help which is through uhaul . Movers packed my ubox so Im not sure how I am held responsible for that . So now I am out of a desk and have to locate one similar. Customer service was good but overall a stressful experience to say the least.

Rating:

5.0

I received OUTSTANDING service! Ashley is amazing at placing the cubes!

Rating:

1.0

Charged for gas after bringing back vehicle with more gas than was provided at rental, associate didn’t speak to me about any kind of pre inspection that was necessary to monitor gas. Vehicle had 1/8th of a tank of gas upon my departure and had slightly more than that upon me dropping the vehicle off. I was charged an extra $100 to my bank account due to gas charges and some overages on mileage. Any mileage owed is fine but there was no reason for any extra gas charges. Associate then started an argument with me about said gas charges stating that I had brought back less than what was provided. This is false. I will make sure to never use this service again.

Rating:

5.0

Thank you for making my move easy and affordable. I was impressed with the amount of communication I received online and with phone calls keeping me up to date with the whole process. It was such a positive experience I will be a repeat customer as well as recommending U-Haul to my friends and family.

Rating:

5.0

Great job!

Rating:

2.0

I had a 9 am appointment to pick up the truck. The place didn't open until 9:16 am setting me back for my other appointment. The ruck ran horribly. I felt like the truck was going to cut off at every red light.

Rating:

1.0

Truck broke down, check engine light on, stalled at lights, exhaust fumes in cab, broken and leaking exhaust. Overcharged me on the receipt for stuff that i initially paid extra for.

Rating:

5.0

The whole experience was perfect.

Rating:

5.0

It was easy and friendly service.

Rating:

1.0

They didn’t want to give me the trailer and the young lady did not hook the trailer to my vehicle properly when I went to drop it off in the Waterbury,CT location they told me it was not hooked up right and it could have came off very dangerous and I drove from FL to CT with that trailer on the back of my car that was not hooked up correctly.

Rating:

1.0

Poor customer service. The male associate guaranteed me that I could rent a trailer hitch for a job after I asked him to make sure that I could. After he hooked it up he wouldn’t let me leave because the blinker wasn’t working on the hitch. He said it was something wrong with my truck spark plugs , which was a lie, I took it to my mechanic today and was advised that they’re perfectly fine. I ended up renting a box truck which ended up costing me $400 as opposed to the $30 I would have spent on just the trailer so I ended up losing money. The girl had called me 5 times me a before 8AM the next day about the truck as if I was renting a damn Mercedes and had a bad attitude when I arrived. Very poor experience for me all around.

Rating:

5.0

next day delivery was great!

Rating:

5.0

The U Haul experience was excellent and I have already recommended it to others! Every single person was knowledgeable, professional, and competent in their jobs. Delivery and pick up was remarkable by those who did not stop until the u box was perfectly located on our property.

Rating:

5.0

It seems like the containers sit at the departure facility for a long time. Delivery is always pretty close to the end of the rental month.

Rating:

5.0

Excellent customer service they saved me hundreds of dollars , they take care of everything no hassle move .. would highly recommend there ubox service to everyone .

Rating:

2.0

Have a professional at site. There is a lack of respect and sense of responsibility at that office.

Rating:

5.0

Everyone was very friendly and helpful throughout the entire process

Rating:

4.0

The new box was supposed to arrive on Friday and it did not arrive until Sunday and when they picked it up on Monday on the way back, it got damaged and they had to unload it and put it in a new box.

Rating:

5.0

The sales associate was friendly and knowledgeable. She was also courteous and punctual.

Rating:

5.0

Everyone working the evening were awesome. Great customer service, very attractive and exceptional professionals at tgier job duties. Thank you all for a great service.

Rating:

5.0

The customer service was great

Rating:

5.0

Was a great experience , will recommend to others .

Rating:

5.0

Have the a selfie taken after all driver license informations are being taken is a waste of time and time consuming.

Rating:

5.0

A very good experience, staff very friendly, my furniture arrived in perfect condition. My only complaint the storage place need to be exterminated. I received the uhaul boxes with roaches. Other than that amazing experience

Rating:

5.0

I was very pleased with all aspects of the moving process using Uboxes. The staff on both ends of the move were polite, professional, and responsive. The boxes were picked up and delivered on time and placed in the correct locations. There was no damage to the contents, even after an 1800+ mile trip. I used Uboxes on a previous move (which went well) and the experience this time was even better!

Rating:

4.0

I know the truck was in transit during Tropical Storm Debby, so it arrived a little late and there was water on the floor of the box, so two of my dressers had bubbled/water damage :(

Rating:

3.0

There was an equipment issue with the truck lift so Ubox arrived 2 hours late. Also, there were only 3 furniture pads and ubox had some trash from former user.