Customer Reviews for U-Haul Moving & Storage of Upper Hurstbourne

Rating:

5.0

Fantastic staff! Really easy to check out the truck I moved with and although the parking lot was a little small, we managed just fine.

Rating:

3.0

Tiffany was terrific! She answered my questions over the phone and made the in-person rental process seamless. She gets 5 stars hands down! I gave 3 stars because the facility is not set up for multiple move-ins, move-outs or visits to units. The facility was not busy at all when I made my first trip but when I arrived a little over an hour later, well, madhouse would be an understatement. Cars were parked willy-nilly, trucks with trailers were parked along the curbs (blocking access in/out) and there would be no way a truck could arrive at the move-in/out doors because cars were parked every which way. Something told me to bring my dolly and I'm glad I did. Otherwise, I would have had to carry boxes across the parking lot. The facility is a great idea but the small strip of paved area is land-locked with Hurstbourne Parkway on one side and a school on the other. Just go early or late, don't go in the middle of the day, especially on a weekend.

Rating:

5.0

Thanks

Rating:

5.0

There was broken glass and debris in the back of the truck. I had to sweep it out before using it.

Rating:

5.0

Not at this time I saw no faults with my transactions. U guys where very helpful n polite.

Rating:

5.0

Came through for me in a pinch my house move in was push back two weeks had the movers there stopped in checked in and movers moving stuff in an hour later. Great group highly recommend.

Rating:

4.0

The halls and elevator were dirty. I made multiple trips in and out of the facility during the month and I noticed an accumulation of junk. (The same broken hangar was in the elevator for a week, q-tips in the hallway, etc.) The exterior doors farthest from the office were often locked, even during regular business hours. Not a big deal, just extra steps.

Rating:

4.0

When I picked up the 10' Truck, the first thing I noticed was the gas level wasn't marked correctly on the contract. It was marked 3/4 full, but it was only 5/8 full. The check engine light was on. I was told it would be ok and they would look at it tomorrow. When I opened the back of the truck there was a small piece of animal poop on the floor that was about 2 inches long. Also, the seatbelt light kept ringing even though we all had our seatbelts on. This was probably the worst experience I've ever had renting a moving truck.

Rating:

5.0

Thank you for answering all of my questions and concerns with a smile. Oh and listening to me complain about life lol!

Rating:

1.0

Disappointing Experience I’m extremely disappointed with my recent experience at this truck rental office. They charged me an extra $115 simply because they didn’t check in the truck on time—waiting until they opened the next day instead! Even after reviewing their security cameras, they admitted the mistake and assured me they would fix it. However, instead of resolving the issue, the charges increased to $198 over the next three days. Absolutely ridiculous! Every time I call, no one seems to know what to do. This level of mismanagement and poor customer service is unacceptable. I won’t be giving up until they refund my money. If you’re considering renting from them, be warned—you might end up paying for their mistakes!

Rating:

1.0

This facility botched my move out experience. My move out request went u processed until the next rent was due, after which they attempted to charge rent plus a move out fee. I replied and the issue seemed resolved, but then over a week later my parents got a collection letter from them. For $50. Incredibly embarrassing and unprofessional on their part to attempt to collect from my family immediately without so much as a phone call to me. I’ll never rent from U-Haul again and will actively discourage others from doing so. I actually can’t believe the behavior. It’s so upsetting. I did call immediately upon learning of the letter and was told that I do not owe anything, so to my knowledge the staff resolved the issue. It has not resolved my embarrassment and complete disappointment in this interaction.

Rating:

4.0

Good service.

Rating:

1.0

We arrived at 7 am and attempted to use the app to pick up our rental. Apparently when our pick up location was changed it was not set to 24/7 rental. This was annoying but shouldn’t have been a big deal because this location was to open at 7 am. No one showed to work though which made it a big deal. The customer care agents we spoke to on the phone were extremely helpful and got us in a different truck. They get excellent reviews. This location does not and will not accept a rental from them again.

Rating:

5.0

NA

Rating:

5.0

As always, my experience with UHaul was great- 5 stars! Your office staff were so nice and helpful and your truck was exceptionally clean and well maintained. The Moving Helpers were fantastic- very professional and hard working. I appreciated everyone!

Rating:

5.0

Is there a refund for me since I moved out yesterday and had paid for a whole month to February 26 th. Thanks for all your fine service . Tyrone King

Rating:

5.0

Umm I Had A Good experience concerning However My Funds were not Good at the time I needed to pay A bill & they contacted Me Stated that my things would be auctioned off So All I could do was accept what was happening & be alright with the out come

Rating:

1.0

I was over charged and am very upset

Rating:

5.0

The assistant was very accommodating and friendly!

Rating:

4.0

It would’ve been nice to actually have the dolly I requested. We made do without it but it would’ve been nice to have. Other than that I was really pleased with this location

Rating:

3.0

Better cleanliness of the truck and timeliness of service.

Rating:

1.0

I can’t understand why the website offers utility items like hand trucks if it’s not available at the time of pickup. This happened to me on two separate occasions. Either order more or find a way to delete from the reservation cart on website so ppl are aware that it is no longer available.

Rating:

2.0

U-Haul Truck smelled like cigarettes, the gas tank was on E when I picked it up, and there were blankets thrown around in the back.

Rating:

5.0

Great customer service today. Clean truck

Rating:

5.0

Great service and products!

Rating:

5.0

Your staff were very professional, friendly and helpful

Rating:

3.0

I was assigned 3 different storage units before we got it right. Every assigned was listed as available and when I got to the unit it had an occupied lock on it. That was very stressful when I was operating on limited time and my helpers. As for cleanliness, I wld say yes with exception. Seeing someone’s furniture inside the facility as if they were put out looked very unbecoming. When I arrived to return the truck at 2pm, office was closed and I had to use the key drop box. I picked the truck up at 10am and actually had it for appx 3 hours total considering all the hiccups with the computer problems and the unit reassignments. I hope I am not charged an after hour drop off fee bec the truck was returned in time.

Rating:

4.0

Not sure what the operating hours are on Sunday my truck was picked up at 10 AM and returned it 2p.m. I only had the truck approximately three hours and had to use the dropbox because the doors were locked. The office was closed. I’m hoping I don’t get charged and after our fee for using the dropbox. There was an hour in delay due to computer problems, and storage unit assignment. Otherwise customer service was very friendly and very professional.

Rating:

1.0

I dropped off a day early, and was charged for an additional day

Rating:

5.0

Great rental

Rating:

5.0

Clean and professional staff

Rating:

5.0

Young lady in office who greeted us upon arrival was delightful to work with. We were greeted in a friendly manner and on our way within ten minutes. Will definitely rent from this U-Haul location again. Thank you.

Rating:

5.0

The GM Raine Booker at the Morat location was exceptional in knowledge and customer service. I truly enjoyed dealing with her. I have and did recommend U-Haul to others because of her expertise and personality. She is an awesome employee and the U-Haul business is blessed to have her. Thank you Raine!

Rating:

5.0

Great people, easy to work with. I would highly recommend this place. I have to rent trucks from time to time, so these people will be getting all my business in the future.

Rating:

4.0

Would have rated an excellent but, I reserved a vehicle online and when I got there they said the system overbooked and I didn't have a truck ready for me. Luckily the attendant allowed me a truck or else my day would have been ruined.

Rating:

5.0

Very sweet & accommodating staff and very clean facilities!

Rating:

5.0

I think everything was fine. ShyAnn was great. She made sure everything went smooth for us. She is such an amazing person! Wish everyone I've done business with was like her!

Rating:

5.0

The U-Haul storage unit was perfect for our needs. The staff was friendly, helpful, and made the whole process of renting from start to move out smooth and simple. We greatly appreciate your wonderful service and facility! FYI The only negative experience was a one time overwhelming marijuana smell in the office to the point it almost knocked me out upon entering and I had to wait outside before being helped because the smell was so strong and making me feel ill. Not appropriate for employees to be getting high during business hours!

Rating:

4.0

Other than a short wait time, there were no issues with my experience!

Rating:

5.0

Raine was extremely helpful and very professional. This is by far the best kept storage facility I’ve ever seen.

Rating:

2.0

Very unprofessional from start to finish. Also, they never answered to the phone. I called for 3 days trying to get someone to close my contract out after I had returned my vehicle on time. Each time I was automatically forwarded to the 1(800) number who also attempted to reach the location for me an could not. My contract was placed on "hold" for multple days and I was never able to reach anyone to get a final receipt. The whole ordeal was very unprofessional. I will never use this location again.

Rating:

5.0

Nothing that I can think of.

Rating:

5.0

I think the only thing that could improve, not necessarily this location, but all locations. I think the equipment needs to be maintained a bit better. And I feel there should be basic lighting adapters available as well for the trailers/haulers! I had a few hiccups the day I went to oic up a car hauler. Not due to anything the ladies did at the location. They were very nice to deal with. My issue was that the hauler wiring would not attach to my vehicle. Which resulted in me disconnecting from the hauler and driving to a local auto parts to get an adapter. And the jack on the trailer was quite hard to operate. Along with the ramps not operating freely. I will however, due to staff, use this location again. And will recommend it as well. I am honestly overwhelmed that the manager at this location refunded my rent due to all of the hiccups. Thanks.

Rating:

5.0

I would like to recommend this place .. The staff is friendly and also the storage unit are clean and convenient hours to get in ..

Rating:

5.0

Friendly, professional, efficient Great job

Rating:

5.0

The lady who checked me in was extra friendly and helpful, she made everything easy and fast!

Rating:

5.0

This location was super nice and everything was super efficient the GM Was amazing called her to add more time it was no issue! 😋 was nice enough to give us 2 no problem , would definitely recommend this specific location to anyone in the East end of Louisville because it was very quick to get to off Brownsboro Road!

Rating:

5.0

The truck’s steering felt like something was loose or binding up

Rating:

5.0

Thanks Mrs. Raine business was great, but this is normal 😉👍 love the storage unit, and I am always able to get a truck when needed. Moving to another state, and I feel more then comfortable leaving my belongings at this location until I can fully move into my place.

Rating:

5.0

Nothing, everyone was super nice and helpful. Had one issue and they fixed it super fast and easy

Rating:

5.0

Thank you!

Rating:

3.0

The truck was clean but, not well maintained. The truck was missing it’s gas cap, check engine light was on and the driver’s side mirror would not stay in place. Also, I was not able to rent a truck in my area. I had to drive about 15 miles out of my was to get the truck. I lost time and I was charged $20+ to get the truck.

Rating:

5.0

I recently had the pleasure of working with General Manage Raine and her team at the U-Haul storage facility, and I cannot recommend them HIGHLY enough! From the moment I arrived, Raine went above and beyond to ensure my move-in experience was seamless and stress-free. Their warm and welcoming demeanor made me feel right at home, and they took the time to walk me through the entire process. Raine was incredibly knowledgeable about the various storage options and helped me choose the perfect unit for my needs. They answered all my questions with patience and clarity, making sure I felt confident in my decision. What really stood out was the personalized service. Raine took extra steps to ensure everything was set up for my arrival, including providing tips on securing my belongings and even offering packing supplies at a great price. It’s clear they genuinely care about their customers and their satisfaction. The facility itself is clean, well-maintained, and secure, which gave me peace of mind knowing my belongings are in good hands. If you’re looking for a storage solution with exceptional customer service, look no further than at U-Haul on Morat Ave in Louisville, KY. Thank you for making my move so much easier!

Rating:

5.0

You need to switch internet providers for the location. There was no wi-fi in the office and the agent helping me was unable to get a signal with his provider. I had to provide a wi-fi hot spot with my phone just so he could complete my rental. I have no idea how he manages to get anything done with the low quality internet provided at his workplace.

Rating:

5.0

This location is by far the best location!!! Ms. Brooks and her team went above and beyond when I rented a raggedy truck from the bp Shelbyville location! I came to just pick up supplies and a dolly since they didn’t have it at the other location and Ms. Brooks team cleaned and serviced the other locations truck, said that it wasn’t up to her uhual standards and then sent me on my way! I even got two nice pieces of Halloween candy! <3 this is amazing customer service !!

Rating:

5.0

I highly recommend this place was amazing. I ended up leaving only because I couldn't find a smaller unit for my things. The storage space was HUGE for a 10' x 5'. The staff were very courteous and helpful with anything I needed.

Rating:

1.0

I spent a whole day just to get an available storage and I already had an online reservation but the unit assigned to me was unavailable. They found me a unit and it cost more than my online reservation which I was not informed. My Uhaul card did not work and I had to use the managers code to access the building. There were mice or rats in the box in my storage. I lost 2-3 days worth of pay because of all the inconveniences this Uhaul caused. I was given a free additional month because of all the inconveniences just to arrive and they put their own lock on my storage I missed work because they couldn’t figure out who did and where the key was. The whole experience was a nightmare and I lost money and time.

Rating:

5.0

The woman that managed this facility was wonderful!!!!

Rating:

5.0

Raine is the best!!

Rating:

5.0

Staff was professional and helpful. Very nice and understanding.

Rating:

5.0

Only inconvenience about this U-Haul is the after hours code where you have to enter it in on the left keypad then enter it back in on the right. Was confused at first, but after speaking with a worker, we got it figured out. Very clean facility easy to navigate

Rating:

5.0

It was my first time. The process was very smooth. The people at the location were magnificent. Everything great. Thanks.

Rating:

5.0

Customer service was fantastic. Personnel were helpful and friendly. The truck was very old and didn’t drive well.

Rating:

5.0

Rhaine was incredible! She made it so easy to move it, pay and have access to the indoor storage. Thanks so much!

Rating:

5.0

There lady that runs this place is very sweet and helpful!!!!!

Rating:

5.0

Ms Raine was excellent in every way all I can say is she goes above and beyond the call of duty get that young lady a rise

Rating:

5.0

raine was just amazing got me very excited to move in. Shes very good

Rating:

5.0

Great UHaul location. Customer representatives were very helpful and I was out in under a minute.

Rating:

5.0

All I can say is Raine and Krishawn are absolutely amazing. To say they went the extra mile would be an understatement. The most courteous and customer conscious staff I have ever encountered. They treated my wife and I like family from the beginning. We had a couple of challenges and they were there to advise us and help us throughout the process. When we arrived at the facility I had hired a couple of movers from JJ Moving to help unload the truck into the storage unit. The movers arrived about 40 minutes late. When my wife and I went into the storage area to inspect how they were placing our items in the storage unit, it was a fiasco. The movers had stacked open boxes at the bottom of the stack, indetified as containing glass and were on the bottom of stacks of boxes, with broken expensive items. And I had to restack the entire storage unit. I could go on but one last thing, when I phoned JJ Movers about the mess, the owner came to the storage and attempted to make me pay double what the agreement was and when that happened, Krishawn stepped in after consulting with Raine and stopped the intimidation by the owner of JJ Movers and made them leave the premises. It was as if we had an older sister taking up for us. All of the action by Raine and Krishawn have been extremely professional and thoughtful. We have rented storage in Florida and California but have never been treated with the courtesy, respect and professionalism we experienced with Raine and Krishawn as well as the UHaul company. They are A #1 in all they have done. My wife and I absolutely love them and thank God for them. I could spend days and pages talking about how great they are ... By far the best customer service my wife and I have ever experienced. Raine and Krishawn you are the best ... God Bless You!

Rating:

4.0

Haven't moved in yet, still clearing house but looking forward to it.

Rating:

5.0

My experience at this location with any type of U-Haul rental was first-class. The facility was clean and bright. It was actually climate-controlled! And the level of customer service provided by Raine, was one of the best in-person interactions that I’ve had in a very longtime.

Rating:

5.0

The person working at the facility was very nice and helpful. She went out of her way to help and she was just all around very pleasant.

Rating:

3.0

Comments can follow after I receive the call from U-Haul management.

Rating:

5.0

Raine, has never let me down. Her facility is clean, her service is not like this new school service in 2024, her and her staff absolutely have the information you need to make things quick and easy. Seriously down to earth people, she will always get my business and everybody else I know in the city of Louisville or out of town. Storage unit 10/10, uhaul rental 10/10, customer service 10/10, the facility 10/10, Location 10/10, Price 10/10, AND THEY HAVE CLEAN BATHROOMS IN THE STORAGE UNIT AREA JUST IN CASE, LETS GO 😁😁

Rating:

5.0

Manager excelled in customer service

Rating:

5.0

Rain was thorough, thoughtful and very helpful- an excellent face for U-Haul.

Rating:

5.0

Raine is awesome! She keeps that place running right! Whatever she is being paid it is not enough.

Rating:

5.0

My experience with this location was the best part of a difficult move. The manager Raine was working alone but still managed to give me some personal attention to assist me with my truck rental. I wish I could get that kind of customer service every where I go. Thank you for having such a knowledgeable and caring manager.

Rating:

5.0

The 2 ladies that helped me were great and friendly.....nice job!

Rating:

5.0

great customer service and outstanding service! You should put WIFI in the main office!!!

Rating:

5.0

Nice service! Thank you!

Rating:

5.0

I am always pleased with the service I receive at this location. The manager is the very best! In a world where customer service has become something that is rare and fleeting, I am grateful for the kindness and knowledgeable service I received. I am in a wheelchair and have to bring a driver to assist with my moving. They really take pride in the service they provide the customers. I wish all locations were like this one.

Rating:

5.0

Great service and nice people

Rating:

5.0

Customer service was very friendly

Rating:

4.0

Fast, friendly service! Thank you.

Rating:

5.0

The manager at this Hurstbourne Lane facility was efficient, helpful pleasant and always there. She even performed maintenance on the Haul vehicles along with her other duties. I owned a construction business for 25 years and this is an employee you don't want to los. Tom Wood 502-471-1122

Rating:

5.0

Store Manager was very polite, knowledgeable and attentive to my needs. She demonstrates very good patience and professionalism.

Rating:

5.0

The manager Raine went above and beyond with her customer service. Great customer service. We need more people like her.

Rating:

5.0

Staff of 3 women were excellent. Helpful, informative, worked great under pressure of downed system and super friendly!!!!! Great experience

Rating:

5.0

Great service and easy to deal with. Very helpful managers.

Rating:

5.0

This location is my favorite. Everyone is so helpful and the owner really knows her stuff.

Rating:

5.0

Cigarette smell in cab

Rating:

5.0

Very friendly staff.

Rating:

5.0

Raine provided excellent service which was especially appreciated during a very stressful time.

Rating:

5.0

Raine was excellent and provided superb service. We were just downright delighted with her!

Rating:

5.0

Rain, the Staff Manager, is absolutely excellent!!!

Rating:

5.0

Raine was helpful, friendly and knowledgeable- an excellent face for Uhaul

Rating:

1.0

Contract no: 85311339. The back door was stuck and was not closing after many tries. Which resulted one of my furniture fall down to road and broke. Informed uhaul center but they did not take any step rather asked me to contact customer center. I have photograph of the issue as a proof. Frustated

Rating:

5.0

It was an excellent experience. Doesn't get better than that. Thank you!!

Rating:

5.0

A++++ experience! The cleanest facility I have ever seen. The staff was friendly and interested in helping me. Thank you Uhaul! I will return!

Rating:

3.0

The price is outrageous for 5 hours. Might as well hire a moving company.

Rating:

4.0

When returning during business hours, sign said wait in your rental for someone come inspect and start the return process. I waited and no one came. I started the online return, and the app was not responding, so I went in to find the employee. First thing I noticed was it smelled strongly of marijuana. Then there was a sign stating that the employee was in the storage area and to call a certain phone number. The person did not answer. I went back out, tried the online option again, got it done. As I am driving away, the employee called me, a little too late.

Rating:

5.0

Great online reservation process and easy pickup and drop-off. Will use again.

Rating:

5.0

Raine Booker was delightful and helpful!

Rating:

5.0

Raine Booker has been very helpful, informative and a pleasure to work with.

Rating:

3.0

I was charged for safe move when on my reservation I didn’t use it because I have my own full coverage insurance.

Rating:

5.0

Awesome customer service. Raine was awesome

Rating:

5.0

Everything being done now is above any other rental service out there, keep up the good work.

Rating:

5.0

The pickup location was the third one since reserving this rental, which is too many. The 10 foot truck was unavailable, so I end up with a 15 foot truck, which uses much more fuel and is more difficult to drive. Something other than "at the same price" should have been offered. This is a UHaul corporate issue, their process needs to be evaluated and improved as well.

Rating:

5.0

The lady who took care of me was excellent, she was happy and a great representative for U Haul.

Rating:

5.0

Raine and the gentleman working with her were wonderful! They were kind, helpful, and very professional. I will definitely recommend this location.

Rating:

5.0

A+ customer service. Clean facility. I feel safe using this location.

Rating:

5.0

Keep doing what you’re already doing. Just a reminder, after checking in customer, immediately return to office and finish that process first. Then, go and move van /truck. Many times, customers are meeting scheduled timeframes and need to finish service quickly.

Rating:

5.0

Reign and Allena were absolutely wonderful!! They helped me make a decision in a time of uncertainty and things worked out so well for me. I super appreciate them!!!

Rating:

5.0

They were so kind. They even accepted our drop off a few minutes after the location closed. Really went above and beyond.

Rating:

5.0

Raine Booker goes above and beyond to take care of her clients at her facility! She is amazing and is always available to help anytime I have any questions or concerns. She deserves a raise!!!!

Rating:

5.0

Super friendly staff and so accommodating. Thank you!

Rating:

5.0

The staff at this location are so kind. It made the overall experience so much better! Thank you. 🙂

Rating:

5.0

The general manager is very helpful overall excellent service

Rating:

5.0

Friendly service at this location. The ladies in the office made a stressful, unexpected life event easier to deal with.

Rating:

5.0

Staff and facility were perfect for my needs. Friendly, helpful, staff and clean facility.

Rating:

5.0

The truck I recieved was in horrible condition. It should be taken out of inventory. Was very displeased with the quality of vehicle. It felt unsafe.

Rating:

5.0

Everything was wonderful, no need for improvement. Staff was awesome.

Rating:

5.0

Renee, the office manager is a delight to work with. She is super friendly, professional and organized. We have rented from several different storage centers in the past and she by far has been the best manager i have ever worked with.

Rating:

5.0

General manager went above and beyond very helpful

Rating:

5.0

Friendly staff, knowledgeable, smooth process.

Rating:

5.0

Excellent & very knowledgeable staff.

Rating:

5.0

Best uhaul I ever used and I have to thank the staff and the General Manager for that. Thank you again for all the help and information!

Rating:

5.0

Staff was helpful and great to work with. I would definitely recommend this facility.

Rating:

5.0

Staff member was very helpful and knowledgeable. She was extremely personable.

Rating:

1.0

We didn’t even get to take the truck

Rating:

5.0

The front desk lady was so nice and helpful, I had no issues and she explained everything

Rating:

5.0

Very professional and helpful! Excellent customer service and interaction! Definitely recommend this place!!!

Rating:

4.0

I am very pleased with the facility. However, I reserved a 10X5X10 unit and when I arrived they “gave it to someone else” because “the online reservation just lets the staff know we’re coming.” I ended up having to get a different unit and the price difference was significantly different but the associate was very helpful with this process.

Rating:

5.0

Very helpful and friendly staff

Rating:

5.0

The staff was friendly, nice and helpful! The storage is very nice!

Rating:

5.0

Raine was amazing. So knowledgeable and friendly! She had everything ready for us!

Rating:

5.0

I’ve rented many storages but this was by far the best. Not only was everything clean but the little personalized note was a little cherry on top!!

Rating:

5.0

Best choice for my situation with an amazing location and the staff made me feel extremely comfortable and confident about my decision

Rating:

5.0

Raine is top class

Rating:

5.0

Tanya Spaulding was very helpful and very polite!

Rating:

5.0

Tanya Spaulding was very helpful and just an overall nice person I appreciate her help!

Rating:

5.0

The staff was very kind, efficient, and helpful. It was a wonderful experience for us. The safety features are excellent and the facility is exceptionally clean. Thank you for providing an excellent location for us to store our things.

Rating:

2.0

We were disappointed that we did not get the storage unit that was reserved for us and we did not get a welcome sign. Tanya did a great job making sure we got a unit that was close to the one we wanted. The facility is clean and there is a sign outside the door clearly explaining the policies and procedures.

Rating:

5.0

Raine and her staff were beyond helpful, accommodating, and extremely kind during our experience. They made the end of our move stress free. I couldn't say better things about this location's upkeep and their professionalism.

Rating:

5.0

Staff was easy to work with and had suggestions. Will use this facility for my next project.

Rating:

4.0

Due to move in August 22,2023

Rating:

5.0

Reign helped me with the paperwork and choosing a unit. She was wonderful! She was knowledgeable and gave me great move in tips. The facility is very nice and clean. I highly recommend.

Rating:

5.0

Very smooth moving experience

Rating:

5.0

The staff at this location is phenomenal. Miss Raine was very helpful and exhibited excellent customer service. The other staff was very kind as well throughout the day.

Rating:

5.0

Raine did a wonderful job helping my son and I with a challenging situation. She was so helpful calming my stress and very accommodating!!

Rating:

5.0

Loved it there! If I ever need a storage unit again I’ll be back here to get one.

Rating:

5.0

This is the best facility around. Staff is very Knowledgeable and friendly. Facility is very clean. Vehicles are well maintained. They even decorated the bathroom. The process of renting a unit was so smooth it relieved the stress of having to move my items into a storage. Thank you to the staff at the Upper Hurstbourne KY facility.

Rating:

5.0

Very Friendly staff and helpful .....Thank you again for the whole team helping me with the truck and storage unit....

Rating:

5.0

GM was amazing. Knowledgeable helpful and very friendly.

Rating:

5.0

A professional attitude with a determination to meet my storage needs. I would recommend your storage facility without reservation because of your manager and cleanliness of your facility. Ralph Coffman, LL.D.; Ph.D.

Rating:

5.0

Great customer service. love the storage units

Rating:

5.0

Very professional and pleasant to work with staff. Thank you.

Rating:

5.0

The ladies that work there were lovely, and the maintenance people were wonderful. I appreciate their kindness and helpful attitudes.

Rating:

5.0

The management is great, very professional and friendly. Keep up the great work 😊.

Rating:

5.0

I am so glad I switched over to UHaul. My experience has been nothing awesome and amazing. The staff have all been friendly and concerned about my needs. Plus love having it just 5 minutes away.

Rating:

5.0

I was in hospital n they come got the truck so I wasn't charged bunch extra.. Tanya

Rating:

5.0

My experience was great. Raine really did a great job of welcoming me, she's very well professional and made me feel at home. Keep up the great work 😊.

Rating:

5.0

service was outstanding

Rating:

5.0

Raine was the best, kindest, and friendliest customer service representative I have ever encountered. She will be the reason I will refer my friends and family to go to that specific Uhaul.

Rating:

5.0

Great service

Rating:

5.0

Manager was very helpful.

Rating:

5.0

I love Raine, the office manager at this location. She was so kind and helpful.

Rating:

5.0

I love the GM @ that store she’s very helpful and polite…..

Rating:

5.0

Raine Booker the manager was the best! I so appreciate that a stressful time was made easier.

Rating:

5.0

Great place everything is wonderful except I could use 24/7 access. For most it’s not needed and not even for me 99% of the time I won’t need it. But you sometimes schedules don’t align with 10pm closing

Rating:

5.0

I cannot access the entry 24/7 - no point Of entry for tenant unless business hours - i work everyday during business hours

Rating:

5.0

Staff was absolutely wonderful!

Rating:

5.0

The new manager was great and easy to work with!