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ERAN LCustomer Reviews for U-Haul Moving & Storage of Upper Marlboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the excellent customer service on the pickup and return was top tier. Both associates went out of their way to answer all my questions.
Sharonda FTerrible weekend hours.
TIARRA B | Overall ExperienceNo help had to go find the truck and I can't walk that great 😒
Chalmus MI’m thankful for the good service at these location
GOTARDO HAmazing service young lady was nice and helpful.
Cotea JHe was excellent
Lashell G | First ImpressionsAlways great service at this location.
LAWRENCE CAlways great service
LAWRENCE C | First ImpressionsThis was a pleasant experience.
Sabrina WEverything was great. Just keep having great customer service
Marcus MThe employees were kind and helpful.
CHRISTOPHER BI’m happy I choose this location over the other 3rd party locations that was closer to my move. Thank you to the kind, friendly staff and manager for making my rental experience a breeze. Everything was simple and prompt ! Keep up the good work.
CHANTAL GBeware of renting vehicles from here. Make sure to verify your mileage and gas before returning the vehicle.
Trishia Wthe truck was cool, the v8 powered engine was fast and snappy.
Paul KVehicle said to change oil soon.
ALTON GAwesome team. Great help and attitude.
QUINTON SI prefer this location above all others. The staff are very friendly. I always get excellent customer service here.
ALBERTA BThis location is it best example of teamwork, and I don't give compliments easily. I appreciate all they did to accommodate my move.
Kendra MGreat customer service. Renting was quick and easy.
JONATHAN WGreat service
JEFFREY JN/A
FRANK OExperience was seamless!
Kiah CAwesome customer service received! I was able to rent the equipment and purchase supplies effortlessly. The U-Haul representative was extremely helpful and hooked up the tow dolly to mu vehicle in record time. I will definitely recommend the 8000 Penn Randall Place location to family and friends.
TERISSA BGreat Customer service and support
Peter VCustomer service was helpful. The location is conveniently located from my house.
JOSHUA WVery good attention
ILIN IThis was my first time renting for a big and long distant move. Every time i thought i ran into a setback, your staff helped! Very patient and professional staff
KEISHA SThe team was prompt in meeting me helped unhook and was quick to get us on our way.
JAMES WMy original reservation spot never left a key for my reserved truck which isn’t the first time this has happened. U-Haul constantly is putting customers into a bad situation by changing locations last minute and not having trucks when they are reserved.
THOMAS DThanks, just be at the location where I made my reservation.
DWIGHT MI was thrilled that I was able to walk in and out in no time. Believe the employee's name was Mike. He was patient , knowledgeable and an all around nice guy. We were able to use the truck and bring back in about 3 hours. The checkout was fast and I even got a refund that he informed me about before leaving. I would DEFINITELY come back to this location if the need arises. Also want to give a shout out to the young lady who reached out to me as we were running behind in time. THANK FOR EVERYTHING, this rental made this move a breeze!
JACQUELINE YThe ladies here were great! We loved their customer service and very happy with them. We needed the truck for extra days and there was not a problem getting it. I will continue to use them. Thank you, guys! 5 stars!
CALVIN RI was overcharged on mileage and fuel. It’s my fault though, because I should have stood my ground and waited for the attendant (who was busy) to inspect the vehicle in my presence and be able to dispute all those extra charges. It won’t happen again!
ERIC CMake sure that the staff members remain curious and professional. That what I experienced.
EUGENE SGreat help
kelsey gNothing you’re doing great.
LARRY GThere was one young lady working by herself. She was FANTASTIC. She had a line of customers (it was right at opening time), but met us all with a warm smile, professionalism and worked quickly to get us all out of there. When I returned the vehicle, she was outside working-she really does it all!
AARON MIt was a very pleasant experience. No drama.
GRAYLIN PThe people who service the customers make this location work. It’s about 7-10 other nearby locations but I always return to this location.
BARRY WThe man that processes my return overcharged me even though i returned it under the mileage i anticipated and the gas was right at the mark it was when I picked it up.
DEBORAH GThe other times I used this location it was good. This this time I received an old truck, which left head light was going in and out, the yellow light for the air pressure kept on the whole time I had the vehicle and it smelt like marijuana in the vehicle. I tried to exchange it with a newer vehicle sitting on the lot, but was told that was for another customer. But when returned the next day it was still in the same spot. This experience was not a good look on your company. Semper Fi.
ANDREW Aprovide unlimited miles
TOKITHA GGreat Service
James CClean the equipment before giving it to a customer.
Tyler UGreat customer service…..Attentive to details
Bennie WSuperior service!
Travis WCustomer service was great truck could have been cleaner
Tim DThere were a few problems- my number was attached to someone else's name and other information- hence I did not receive a text about verifying the rental before leaving the lot also the adjustment to my account (name & number) was not made before leaving the office; when signing up for the Uhaul app my current/prior rental never showed up. Two charges for the rental. I had to speak to the back office about all concerns. I also called the store and was given an explanation about the problems and told that this was a common concern for now. Lastly the two charges: one will be relased and the other charged once no longer pending. I am ok about the help I received concerning each question.
Shaniece BMy Ubox experience is always amazing (second time). The staff I dealt with were incredibly friendly - both in the office and at u box pick up and drop off. Every piece is super easy and very impressive!
Margaret LThe drivers that dropped off and picked up the containers were outstanding
michael bThe website kind of sucks and took a few times to make sure everything was accounted for. Also I listed prefered people to contact for the pick up a drop off and still ended up getting all the calls on my phone which wasnt very helpful since I wasn't at the location to coordinate. Overall all the people we interacted with were nice and helpful. Timelines were reasonable, and coordinating movers wasn't too difficult.
Britnie SWhen I received the truck it wasn’t clean inside the cab area. It was fried chicken skin crumbs on the seats, floor, and there was some kind of gross looking fluid (3/8” H) inside the door handle. The truck had to be checked-in and cleaned up before it was assigned to me, it wasn’t. Mike, i believe was the person who handled that check-in and cleaning the truck service. When I return to the service counter to inform him that the truck wasn’t clean he acknowledged my comment, but did not proceeded to go clean the truck. The second person at the counter I believe after 10 minutes, her name Margie, stop what she was doing and went outside to clean the truck. I greatly appreciated her service and kind words. I hope Uhaul will implement a checking system that confirm the persons that handles the cleaning portion do as they’re tasked.
BARRY WSuper Nice staff!
KIM SI don’t remember the young lady name but it started with an “A” great customer service and very attentive.
Antoinette HThe customer service is ALWAYS excellent!
Latoyria NThank you
cathy t | Overall ExperienceDistrict mngr did not assist me with Uhaul truck rental and did not call per my request to discuss issues during truck rental
lorrele J | First ImpressionsGreat place and price is reasonable
ANTHONY S | First ImpressionsIt was a pleasure talking with costumer service
Flor M | First ImpressionsMice droppings all over my belongings
JERRE N | Overall ExperienceIt was a smooth process, and Michael was very accommodating!
jada A | First ImpressionsMike has always been polite and helpful. I miss him when he’s not up front. The girl that does the calling has been great and very courteous. Even after I explain my situation, she said she will note the account. I saw her doing a lot of physical work outside and was concerned since they have men in staff. But she didn’t complained and power through.
Tatia H | First ImpressionsGreat service, friendly employees who were professional. Michael Kafant and Phillip were great and they took real good care of my needs. Rich Landon
RICH L | First ImpressionsThe staff here were very professional, courteous, and friendly. I will absolutely use this UHaul store again.
sabrina h | Overall ExperienceI never had any problems with these people at the Penn Randle location. They were always professional in their conduct. I would not hesitate to utilize their services in the future, if need be. James Butterworth
JAMES B | Overall ExperienceThank you for your considerations over the years.
OLIVIA A | First Impressions“Michael” was professional, respectful, knowledgeable, courteous and friendly! Easy sign up online and brief sign in at shop. Move in space clean and good. Will definitely refer others!
Valerie P | First ImpressionsNeed more storage places like this one
Taurian M | First ImpressionsStaff is always friendly, professional and knowledgeable! Thank you for a great experience every time I come in and always having a clean facility!
LaTasha H | First ImpressionsStaff here is always helpful and great you with a smile
JOHN S | First ImpressionsMichael and his staff were GREAT, always helpfull.
Robert H | Overall ExperienceA smaller unit was not available I was told and had to pay for a unit size I did not need. Overall I always use Uhaul. Thanks!
Laurie W | Overall ExperienceNone
DAVID C | First ImpressionsOutstanding Customer Service and affordable storage and always helpful
Charles C | Overall ExperienceNone
Joseph G | First ImpressionsMy experience with this facility has always been a pleasant one!
RUTH G | Overall ExperienceDon’t like the new set up uhaul has especially with the uboxes. I was an old customer with Capital Beltway for years and was very happy with them, had a nice spacious unit and very affordable I had to give up when uhaul took over. Don’t like that I have to call 24 hours in advance to access my storage that’s ridiculous. Not happy and looking for better options.
JEFFERY J | Overall ExperienceWe would have stayed there if we had been able to keep the storage unit. We had been there for years! You always were pleasant and worked with us. I was so disappointed when the decision was made to go to U-boxes. That's the only reason we left. Best wishes for continued success. DelMarVa Depression Glass Club
Kay H | Overall ExperienceI've been dealing with capital beltway storage for over 15 years ill never leave them I can honestly say I'm in good hands when it comes to them.
Stephanie T | Overall ExperienceI am very satisfied and happy with the services received always from everyone in the uhaul office. Thank you
DUPREE M | Overall ExperienceI love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless 🙏 everyone.
P. G | Overall ExperienceThese gentleman was excellent!!!
Duane B | First ImpressionsWhen I arrived, I was informed that reserving a unit online doesn’t actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.
Paul R | First ImpressionsService was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful business
CASSANDRA S | Overall ExperienceI have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!
DEBORAH F | Overall ExperiencePersonnel was very professional and courteous. Keep up the good work.
MELVIN H | First ImpressionsI had a great experience with the staff and ownership my number #1 rated storage facility in the DMV!!! I will recommend to all my customers needing a storage facility.
GREGORY F | Overall Experience